THE STRUCTURAL RELATIONSHIP BETWEEN TMQ, EMPLOYEE

SATISFACTION AND HOTEL PERFORMANCE:

First of all, what is STRENGTH:

An internal resource or capability that supports in the achievement of the desired
goals.
For example: Abundant financial resources, well-known brand name, economies
of scale, lower cost, superior management, better marketing skills and committed
employees.

Now, STRENGTH in point of view of TMQ, ES & HP:

Employee Satisfaction and Hotel Financial Performance:
If we look at the relationship between employee
satisfaction and hotel financial performance. Employee satisfaction, we believe, is
critical to the hotel's financial performance. As a result, they are both linked to
each other.
No business can accomplish its goals without a dedicated workforce. Because
happy people are much more constructive, an organization will never be as
successful as it could be unless measures are put in place to help establish and
maintain employee satisfaction. Employees who are satisfied with their jobs are
enthusiastic to come to work and willing to go beyond for their employers because
they adore their jobs and want to help the organization achieve its objectives.
The following elements and factors contribute to job satisfaction :

Secondly, what is MOTIVATION:

There is a motivation behind every goal that is set. It may not be well laid out
enough for every goal-getter to understand, but it is there. Motivation is the fuel
that propels the achievement of a goal; without it, achieving any goal becomes a
difficult task.
For example: The sales department was underperforming. The department head
decided to motivate them by promising a team bonus if they met the target goal
for the month. The monetary award was motivating. The team has already
surpassed their goal. In the workplace, this is the most common example of
motivation.

Now, MOTIVATION in point of view of TMQ, ES & HP:

The main motivation between TMQ practices and employee satisfaction and hotel
performance is one and only High commitment from top management. This factor
has a significant effect on employees’ satisfaction. Because when the employees
are motivated, this factor directly effects on their performance and when their
performance will be outstanding, the organization gets positive result out of it. So
it all starts with a motivation.
Employee motivation is important to the success of any organization. It is the level
of commitment, drive, and energy that a company's employees bring to their jobs
on a daily basis. Without it, businesses experience decreased productivity, lower
levels of output, and are more likely to fall short of important goals.
There are several benefits of the employee motivation to the organization. Here
are some of them:

 HIGH PRODUCTIVITY LEVELS:

People will deliver more if they are motivated to work faster and more efficiently. This
can allow your business to do more and even sell more.
 LOWER LEVELS OF ABSENTEEISM:
Motivated employees are more satisfied with their jobs and have a goal to
strive for. These employees are less likely to miss work without justification
because they believe it will impede their progress.
 GREAT REPUTATION AND STRONG RECRUITMENT:
People, as we are all aware, talk about what they like and, more
importantly, what they don't like. Satisfied employees spread the word,
which helps the company's reputation as an employer. As a result, it is
easier to attract top talent.
 Thirdly, what is POSITIONING:

The process of developing a strategy that allows a company to understand

its market impact is known as positioning. Why do their customers prefer
them over the competition? What distinguishes them and sets them apart
from the competition? It is all about how customers perceive business and
what they associate with it. The strategic goals of a company are frequently
linked to positioning.

For example:

 Tesla and Audi position themselves as a luxury status symbol

 Starbucks positions itself as a trusted source of upscale quality coffee
and beverage
 McDonald’s positions itself as a place to get quick and cheap meals
 Microsoft and Apple position themselves as a tech company that
offers innovative and user-friendly products.

Now, POSITIONING IN POINT VIEW OF TMQ, ES & HP:

In our topic the thing motivation and hotel performance are connected with each
other. Both factors motivate themselves in various way. But what made them
possible? What stands out our topic? What makes THE QUALITY MANAGEMENT?
They are as follows:

 CUSTOMER FOCUS:
Customer focus encompasses prioritizing your customers' needs.

For example: Quality customer support, developing the best solutions for
clients rather than the best products in general, using data to better
understand customer behavior, asking for customer feedback and taking it
seriously to improve, and focusing on their satisfaction are some examples
of customer focus.
 CONTINOUS IMPROVEMENT:
The process of constantly improving products, services, and processes
is known as continuous improvement.

For example: A single customer is been served by different segments

of the organization. Many organizations are implementing
collaboration and Team work at the work place in order to provide
Quality service to the customers.

LEADERSHIP:
Meeting and exceeding the needs of customers is the overarching
goal for everyone in organizational leadership. Business leaders
stress the importance of excellent customer service in achieving
customer satisfaction, repeat business, and excellent word-of-mouth
advertising via social media.

For example: Having a clear vision that all employees understand

helps to ensure that everyone is heading in the right direction and
working toward the same goal.