Volume 1: Part 1 - Profile of Makati City 

1.8 LOCAL INSTITUTIONAL DEVELOPMENT

Good and responsive governance primarily rests on the three (3) pillars: a)
efficiency, b) effectiveness, and c) economy. This study on the institutional sector
highlights the local bureaucracy’s capacity to absorb the ever-escalating demand
and expectations to provide quality services to its clientele, which is the general
public.

1.8.1 The City Bureaucracy

Makati has a large and complex bureaucracy as shown in Figure 30. It is

comprised of various offices and departments that perform administrative,
economic, environmental, finance management, infrastructure, protective and
social functions. In addition, there are four (4) national government agencies
operating in the City.

The City employs a large number of personnel (8,490 as of year 2011) in either
regular, casual, contractual or job order basis. Regular and casual employees
numbered the most in any given year for the period 2006-2011. There were
also those who receive their salary from the Special Education Fund.

Of the 4,027 regular personnel, about 94.7% or 3,815 of these hold permanent
positions, 48 are temporarily hired, 20 are elected officials, and 144 hold
tenure co-terminus with the Local Chief Executive. The Department of
Environmental Services (DES) has the biggest personnel complement with 654
employees, followed by the Public Safety Department with 402 personnel, and
the Ospital ng Makati with 336 people. This reflects the important service
delivery functions of these departments, as well as the development priorities
of Makati City.

With a population numbering at 529,039 as of the latest census (2010), the

civil servant to population ratio of Makati City stands at 1:66, interpreted as one
(1) civil servant for every 66 residents. This is the same with that of
Singapore’s 1:66 ratio – computed as 5,076,700 population over 76,000 civil
servants. 1

Be that as it may though, there is still a need to reinforce Makati’s bureaucracy,

especially taking into account its growing population and anticipated
developments. In light of recent developments, i.e., the passage of Republic
Act 10121 or what is known as the Philippine Disaster Risk Reduction and
Management Act of 2010, there is a need to establish a new office under the
Office of the Mayor, the City Disaster Risk Reduction and Management Office,
and provide for its corresponding staff.

At present, only a little more than half of the total plantilla positions available
are filled-up. In fact, there are still 3,186 vacant positions as of the end of the
year 2011. Of these, 630 vacancies are indicated under the Public Safety
                                                            
1
 Source: Public Service Division, Singapore 

 
 Volume 1: Part 1 - Profile of Makati City 

Department, 504 under the University of Makati and 465 under the DES.
These numbers can be attributed to reasons such as plantilla positions were
still based on the year 1986 and these positions were not filled up and resorted
to hiring on casual employees basis due to civil service eligibility concerns.

To answer these concerns, the Human Resource and Development Office is in

the process of reviewing and re-organizing the plantilla positions that best fit
the current need of the City.

 
 Volume 1: Part 1 - Profile of Makati City 

Office of the Mayor

ADMINISTRATIVE SERVICES

Office of the Vice Mayor Makati Action Center ECONOMIC DEVELOPMENT

Liga ng mga Barangay ENVIRONMENTAL MANAGEMENT

Sangguniang Office of the 
Panlungsod Sangguniang
University of Makati
Panlungsod Secretary FINANCE MANAGEMENT
Ospital ng Makati
INFRASTRUCTURE DEVELOPMENT

SOCIAL DEVELOPMENT
Department of Interior  Dep‐Ed  Makati Fire  Makati Police  Makati 
and Local Government Makati Department Department City Jail PROTECTIVE SERVICES

Office of the City Administrator

Human Resource  Civil Registration  Internal Management  Internal Relations  Economic  Enterprise  Makati Cooperative  Makati Public  Makati 

Development Office Office Control Office Department Management Office Development Office Employment  Services  Tourism 
Office Office

Urban Development  Information and  Community  Law  General Services  Makati Social  Museum and  SK  Youth and  Sports 
Department Relations Department Department Department Welfare  Cultural Affairs  Federation  Development 
Department Office Office Department

Business  Budget  Finance  Accounting  Assessment  Education  Office of the Senior  Makati  Veterinary  Makati 
Permits Office Department Department Department Department Department Citizens Affair Health  Services  Health 
Department Office Program

Department of  Office of the  Department of Engineering 

Environmental  Services Building Official and Public  Works

Public  Makati Command, Control  Makati 

Safety  and Communication  Center Rescue
Department

Figure 30. Makati City Government Organizational Chart

Source: DP 101- Development Planning in Makati: Innovation in Action

3 
 Volume 1: Part 1 - Profile of Makati City 

4,500

4,000

3,500

3,000
Number of Employees

2,500

2,000

1,500

1,000

500

0
Contractual/
Regular Casual SEF Job Order
Consultant
2006 3,958 3,180 121 628 301
2007 4,124 3,230 139 706 68
2008 4,013 3,528 153 607 206
2009 4,049 3,693 148 635 280
2010 4,118 3,227 124 653 250
2011 4,032 3,480 154 573 251
Figure 31. Number of Employees by Status of Appointment
Source: Human Resource Development Office (HRDO)

 
 Volume 1: Part 1 - Profile of Makati City 

Table 87. Regular Personnel Complement and Employment Status

Up Positions
Co-terminus

Total Filled-
Temporary

Permanent
Positions
Plantilla

Elected
Offices

Vacant
Total
Accounting Department 65 - - 42 - 23 42
Budget Department 32 - - 23 - 9 23
University of Makati (UMak) 834 - - 330 - 504 330
Business Permit Office (BPO) 115 - - 74 - 41 74
City Administrator's Office (CAO) 12 - - 5 - 7 5
Office of the City Mayor 35 1 - 18 8 8 27
Economic Enterprises Management Office (EEMO) 53 - - 31 - 22 31
Education Department 414 - - 257 - 157 257
Human Resource Development Office (HRDO) 55 - - 32 - 23 32
Information and Community Relations Department 40 - - 14 - 26 14
(ICRD)
Internal Management Control Office (IMCO) 32 - - 13 - 19 13
International Relations Department (IRD) 52 - - 3 - 49 3
Liga ng mga Barangay 15 - - 9 - 6 9
Makati Cooperative Development Office (MCDO) 28 - - 18 - 10 18
Museum and Cultural Affairs Office (MCAO) 38 - - 7 - 31 7
Ospital ng Makati (OsMak) 479 - 44 292 - 143 336
Makati Social Welfare Department (MSWD) 105 - - 90 - 15 90
Office of the Sangguniang Panlungsod (SP) 108 18 - - 90 - 108
Office of the Sangguniang Panlungsod Secretary 21 - - 2 - 19 2
Urban Development Department (UDD) 76 - - 39 - 37 39
Veterinary Services Office (VSO) 36 - - 7 - 29 7
Assessment Department 92 - - 61 - 31 61
Finance Department 144 - - 94 - 50 94
Law Department 121 - - 40 - 81 40
Youth and Sports Development Department 222 - - 114 - 108 114
(YSDD)
Office of the City Building Official (OBO) 89 - - 69 - 20 69
City Civil Registration Office (CCRO) 55 - - 36 - 19 36
Office of the City Vice Mayor 65 1 - 17 46 1 64
Department of Engineering and Public Works 331 - - 259 - 72 259
(DEPW)
Public Safety Department (PSD) 1032 - - 402 - 630 402
Makati Health Department (MHD) 444 - - 336 - 108 336
Department of Environmental Services (DES) 1119 - 4 650 - 465 654
Makati Action Center (MAC) 407 - - 167 - 240 167
General Services Department 447 - - 264 - 183 264
TOTAL 7,213 20 48 3,815 144 3,186 4,027
Source: Human Resource Development Office (HRDO)

 
 Volume 1: Part 1 - Profile of Makati City 

3.6% 0.5% 1.2%

94.7%

Elected Temporary

Figure 32. Personnel Complement

Source: Human Resource Development Office (HRDO)

In terms of educational attainment, most of the employees of the City

Government are college graduates. While there are also some who were not able
to finish secondary education, there were also a few who hold doctorate degrees
(Figure 25). As per the latest (2011) Situational Analysis of the Administrative
Services Sector of Makati City, all personnel are qualified in terms of education,
training hours and eligibility standards of the Civil Service Commission. The City
Government has always been vigilant in its verification of personnel supplied
information to ensure that only qualified personnel will be placed in appropriate
positions.

 
 Volume 1: Part 1 - Profile of Makati City 

4500

4000

3500
Number of Employees

3000

2500

2000

1500

1000

500

0
Colleg Post Post Doctor
HS Colleg Doctor
HS Vocati e Grad Grad al
Under e al
Grad onal Under studie Compl Degre
grad Grad Units
grad s ete e
2005 262 1,915 865 1345 2856 898 91 9 7
2006 42 1,620 610 1561 3146 915 93 9 7
2007 42 1,613 607 1554 3737 911 93 9 7
2008 43 1,620 602 1548 3774 910 86 9 7
2009 43 1,625 615 1557 3902 922 95 9 7
2010 43 1,501 584 1528 3755 834 83 9 7

Figure 33. Number of Employees by Educational Attainment

Source: Human Resource Development Office (HRDO)