Customer Registration Form

Bahria Town Karachi

BTK ID Registration Date
Home Cheque # Authorized

Mr./Mrs./Ms Sameer Memon

House/Flat No. 19 Floor 4th Tower/Block 19 Street Jinnah Avenue

Precinct 19 Road Jinnah Avenue

City Bahria Town Karachi Province Sindh Country Pakistan

Nationality Pakistani CNIC 4230106515895 Expiry

Telephone 03352734624 Passport No. Cell No.

Email smemon819@gmail.com

Billing Address Apartment 98 Tower 19 Bahria Town Karachi

POC for Billing Contact No 03352734624

Type of Customer Business Users Residential Users

Single Play Double Play Triple Play Quad Play

Package Internet Internet Internet Internet

Selected by Cable TV Cable TV Cable TV
Customer/Monthly
Recurring Fixed Line Fixed Line

Cameras

Billing Cycle Monthly Quarterly Half Yearly Yearly

Setup Charges Security Deposit

Amount (PKR) Amount in Alphabets

Total Recurring
Total Amount To Be Paid
Amount Paid in Advance
Balance to be Paid

Suitable Time For Installation Any Point of Contact For Installation

Suitable Days Any Point of Contact Number
Special Instructions, if any

For Office Use Only

OLT No User ID FDT No ODF Port No. SPT No SPT Port No ONT/ONC Mac Address

Deployment Engineer Name Committed Date of Installation Actual Date of Installation Time In Time Out Duration

Fiber Cable Reading Consumed RG Cable Reading Consumed TV Pin Cable Ties

RG-6 Conn Jointer CAT Conn Clips

Wi-Fi/Network Configuration Ways Splitter STP Cable Reading Extra Installation Charges
CUSTOMER ACCEPTANCE: The customer shall not, except with prior written approval of MULTINET (Which shall be at the discretion of MULTINET) transfer the connection issued to the Customer or
allow any other person touse the same. Any unauthorized transfer / use of the connection shall give MULTINET the right to terminate connection forth with. The Customer shall be treated as the subscriber
of the connection and shall be liable for all obligations in respect, thereof until the connection is transferred / terminated with me prior written approval of MULTINET. The Customer confirms the information
given in the form is correct and that the documents furnished are accurate copies of the original documents. The Customer authorizes MULTINET to confirm the authenticity of the information and any
document provided through any agency / authority including NADRA / FBR.

REFUND POLICY: At the time of disconnection, The CPE and other devices (Router etc.) need to be returned back to MULTINET in good working condition. Customer has to pay all outstanding dues
as per MULTINET billing system till the date of disconnection. Only the amount of security deposit against the package is refundable. All other charges paid against CPE activation, Router and package
activation are non-refundable. After clearance of all dues and receiving of devices, the refund will be processed in 21 working days. Refund in cash will be handed over to original customer only after
verification through original National Identity Card.

I have read and agreed to the terms and conditions of this contract as stated on the back of this form including the limitation of liability. I certify that in case of this being a corporate partnership or sole
proprietorship account. I am authorized to bind the relevant entity listed above as the Customer to the terms and conditions of this contract. I confirm that I understand and accept the MULTINET tariff
plan. I understand that the Service will not be used by any unauthorized person and I will not apply any Encryption Device to the System, and if MULTINET determines such is the case, MULTINET has
the right to disconnect my services immediately without notice. In case an NTN is allocated afterwards, I agree to supply to MULTINET with the NTN forthwith.
MULTINET Services offered by Multinet Pakistan Private Limited as licensed telecommunication operator, which is wholly-owned subsidiary of Celcom Axiata Berhad (Private) Limited.
 Welcome to multinet!
By signing the order form you agree to be bound and therefore it is recommended that you please read the following terms and conditions
carefully.
1. Definitions:
a. “Activation Charges” means the relevant fee payable by you as one-time connection charge
b. “Changes” Multinet may, from time to time, and consistent with its obligations under the Pakistan Regulatory Framework, modify the
fees and charges contained in the Service Tariff, or make changes to these Terms and Conditions and shall only be liable to intimate
the same to you within a reasonable time.
c. “Connection” means the provision of the Services and/or activation of the Equipment on the system
d. “Customer” means the customer named on the Service Order Form.
e. “Encryption Device” means any device used to protect and/secure data/voice transmissions.
f. “Equipment” means the equipment and accessories as supplied to the Customer by Multinet or its authorized representatives.
g. “Fees” means the fees, tariff, rates, charges of Equipment, Connection and the Service payable by the Customer to Multinet in
accordance with the Terms and Conditions
h. “Multinet” means Multinet Pakistan (Private) Limited
i. “PTA” means the Pakistan Telecommunication Authority
j. “Security Deposit” means the amount advanced by the Customer to Multinet which may be appropriated by Multinet and set-off and
utilized by Multinet against any claim of Multinet for payment of a sum of money or misuse/damage of equipment/Services arising out
of this Agreement. It is a refundable amount unless there are any unpaid dues or damages to the equipment returned by the
Customer.
k. “Service(s)” means the services mentioned in the Service Order Form.
l. “Service Levels” means the minimum level at which the Services shall be offered by Multinet.
m. “Terms and Conditions” means these terms and conditions alongwith your Service Tariff and Order Form constituting your agreement
with Multinet for the telecommunication services that would be provided to you. These Terms and Conditions supersede all earlier
versions and any contract/ agreement you may have entered into with Multinet. These Terms and Conditions, your Order Form and
the applicable Service Tariff together are referred to as the (“Agreement”). In the event of conflict between the Terms and Conditions
and the Service Tariff, the latter shall prevail.
2. Connection to the System and Provision of Service:
a. Subject to the Terms and Conditions, Multinet will establish and maintain the Connection and will endeavor to make the Service
available to the Customer throughout the term of the Agreement.
b. The Customer recognizes that the Service, by its very nature, may from time to time be adversely affected by natural and/or man-made
physical structures/constructions, atmospheric conditions, natural phenomena and other causes of interference including, without
limitation, orders/directions of the PTA or other Government Authority (togetherreferred to as “Force Majeure Conditions”), and may fail
or require maintenance without notice. Multinet shall not beliable for disruption, interruption, suspension, termination of any service
caused by such Force Majeure Conditions.
3. Charges and Payments:
a. Fees will be paid by the Customer in cash/cheque at Multinet prescribed Customer Care and Service Centers, retail outlets and/or
such other places as may be determined by Multinet from time to time.
b. Fees can be viewed by the Customer at Multinet Customer Care and Service Centers, Multinet website and shall be communicated to
the Customer through any mode as Multinet determines appropriate.
c. Unless otherwise agreed by Multinet in writing and without prejudice to Multinet’s right to charge other or different amounts in future, the
Customer shall pay:
i. Equipment costs prior to Connection, payable prior to delivery and connection of the Equipment and shall be required to submit the
Security Deposit in cash/cheque with Multinet as per Multinet’s prescribed predetermined rates. All Equipment and Data shall at all
times be the property of Multinet.
ii. Activation Charges prior to activation of the Service.
iii. Monthly Access Charge for the Service in prepaid/postpaid basis commencing from the date service is made available to the Customer
and deducted on daily/weekly basis, as applicable.
iv. Call Charges in advance, all invoice charges, other mode of payment Charges (if any) and/or all charges incurred when using voice
service
v. Taxes, duties and levies which are or maybe levied in accordance with the applicable law.
d. Multinet will, in its sole discretion, determine an appropriate credit limit for the Customer. The refundable Security Deposit placed by the
Customer with Multinet shall secure such credit limit. In the event such credit limit is exceeded at any time, Multinet will be entitled to
disconnect or suspend the Service to the Customer.
e. The certain Monthly Access Charges and rentals if applicable shall continue to be paid by the Customer to Multinet during any period of
suspension or disconnection due to Paragraph 3 (d) above till such time as; the amount of credit limit is reimbursed completely; or as
deemed fit by Multinet.
f. Call Charges, when using the voice service, shall be determined exclusively by Multinet in reference to the details of calls recorded by
Multinet or at a fixed monthly rates already specified.
g. Invoices for sums due under the Customer Order Form shall be issued to the Customer at such intervals, in such format and
containing such information as Multinet shall from time to time determine.
h. All invoices of Multinet are due for payment by the Customer on demand and failure to pay by the due date mentioned on the invoice
will render the Customer liable to immediate disconnection/ suspension from the Service. Before reconnection the Customer shall pay
all outstanding amounts due to Multinet, applicable reconnection charges and advance against future payments.
i. In case of failure of Customer to pay an invoice by its due date, Multinet also reserves the right to disconnect the Service of all other
connections held by the Customer and Multinet shall charge a surcharge and/or markup on the outstanding amount at such rate as
determined by Multinet from time to time. The schedule of charges shall be intimated to the Customer by Multinet in advance
or otherwise as determined by PTA.
j. Multinet reserves the right to revise the Fees or implement any charges from time to time and such revisions if any may be advertised
by Multinet in the newspaper or in leaflets distributed with invoices or through tariff manuals to be issued to the Customers. The revised
Fee or charges shall become applicable upon the Customer from the date it is advertised or notified.
4. Duration and Term:
a. This Agreement shall commence on the date of approval by Multinet after signing of the overleaf by the Customer and subject to the
provisions of the Terms and Conditions. The Agreement shall continue to remain valid and binding upon the Customer until terminated
by either the Customer or Multinet upon not less than one (1) month’s prior written notice. Notwithstanding the termination
of this Agreement under Paragraph 4 (a), all rights accrued to Multinet upto the effective date of termination shall be binding upon the
Customer.
b. Multinet shall, however, be entitled to disconnect the services or terminate the Agreement forthwith in the event that any charges
payable hereunder remain unpaid by the Customer after becoming due, or in the event of misuse of Service by the Customer, or if required
by the PTA or other Government Authority. Notwithstanding the termination of this Agreement under Paragraph 4 (b), all rights accrued to
Multinet upto the effective date of termination shall be binding upon the Customer.
5. Directory of Customers:
a. If so requested by the Customer, Multinet may make and point an appropriate entry in its directory of Customers
(which may be published from time to time). A standard entry shall be free of charge.
b. Multinet will not accept any liability for incorrect or omitted entries in a directory of Customers.
c. A non-standard entry may be made and printed by Multinet for any Customer in a directory of Customers on payment
of such fee as may be prescribed by Multinet.
6. Assignments:
a. The Customer shall not assign/transfer its rights, duties, benefits, obligations and/or liabilities under this Agreement
in any manner whatsoever. Transfer of ownership/connection/Service is not permissible without the prior written
approval of Multinet.
b. Multinet may at any time assign its rights, duties, benefits, obligations and/or liabilities under this Agreement to any
third party. Multinet shall ensure that any such assignment does not adversely affect the provisions of the Service of
the Customer
7. Warranties:
a. “Multinet warrants that such Equipment as is provide by Multinet only (hereinafter the “Warranted Equipment”) will
meet applicable Multinet product specifications and will be free from defects in material and workmanship for the
“ period under warranty from the date of delivery to the Customer by Multinet.
b. In the event of discovery of a defect in material or workmanship or of failure to confirm to applicable product
specification during the aforesaid warranty period, Multinet at its sole option will either repair or replace the Warranted
Equipment.
c. If Multinet elects to replace any Warranted Equipment, then upon such replacement such replaced Warranted
Equipment shall also become the property of Multinet. If the Customer desires to avail of this warranty during the
validity period, the Customer will be required to transport the Warranted Equipment at his own cost to an authorized
Multinet repair center. The Customer shall collect the replaced or repaired Warranted Equipment from the same repair
center at such time as advised by Multinet. Replacement or repair of the Warranted Equipment as mentioned
hereinabove shall be the sole and exclusive remedy of the Customer in this regard.
d. This warranty does not apply where the Warranted Equipment is used in combination with equipment not supplied,
manufactured or expressly approved by Multinet.
e. The warranty is specifically limited to defects in material and workmanship in the Warranted Equipment and for failure
of the Warranted Equipment to conform to applicable Multinet product specifications. This warranty shall also no
apply to repair or replacement necessitated by catastrophe, misuse, abuse, fault or negligence, user modification,
improper maintenance or operation, user alteration of any kind. The rechargeable batteries, Warranted Equipment if
serial numbers thereof have been removed or made illegible, defected or damaged due to spilling of food or liquids,
are also excluded from this warranty as is normal wear and tear. Multinet shall have the right at any time to recall
Warranted Equipment if in its opinion such Warranted Equipment is not in accordance with applicable Multinet product
specifications or has defects in material or workmanship for any other reason whatsoever, and in such case the Customer
shall immediately return such Warranted Equipment for repair or replacement at the sole option of Multinet. All charges
for transporting such Warranted Equipment to an authorized Multinet repair center shall be borne by the Customer.
The Customer shall collect the replaced or repaired Warranted Equipment from the same repair center at such time as
advised by Multinet
f. No alteration, attachment or repair is permitted to the Equipment, except by Multinet authorized repair center.
g. For the avoidance of doubts, this warranty is not applicable to used or second hand Equipment procured by the Customer from
Multinet, not to new, used or second hand Equipment purchased or procured by the Customer from any other source.
h. Save as expressly stated hereinabove, all conditions, warranties and undertakings, express or implied, statutory or otherwise are
excluded whether relating to the fitness for purpose or merchantability.
i. All Equipment and Data provided to the Customer by Multinet shall remain the property of Multinet.
j. The Customer will not be authorized to use the Equipment provided by Multinet on any other network except the Multinet System and
the same Equipment will be returned to Multinet by the Customer on termination of this Agreement. If the Customer chooses to retain the
Equipment after termination of this Agreement, the Customer shall be liable to pay the actual price of the Equipment as determined by
Multinet. Subject to the other provisions of this Agreement, the Customer will not be eligible for any refunds against termination of this
Agreement or return of the Equipment.
k. For the avoidance of doubt, it is further clarified that warranty regarding Equipment is provided by the Equipment
Manufacturer/Supplier, hence Multinet warranty is limited to compatibility of Equipment to Multinet Service or to Multinet applicable product
specifications only. All kinds of claims regarding manufacturing or mechanical aspects of Equipment or other matters ancillary thereto or
connected therewith will be addressed to the Equipment Manufacturer/Supplier only and not to Multinet.
Customer’s Signature
You may contact us at 021-111-247-000 or reach out to GREENBOT at 021-37180000 on WhatsApp or you can email us at sales.Btk@multinet.com
8. Liabilities:
a. Multinet shall not be liable or responsible for any delay in effecting repair or replacement of the Equipment for any cause
whatsoever. Multinet shall not be liable to the Customer for any loss, expense or damage of any kind in connection with its
performance under this Agreement or arising from any delay in Connection/Installation of Equipment or any disruption, interruption,
suspension, eavesdropping of any conversation/data or malfunction of the Service.
b. Multinet obligations under this Agreement are contingent upon Multinet continuing to be a licensee to operate the System.
Should such license be revoked, cancelled or not renewed for any reason, Multinet will only be liable to refund the advance
payment(s) placed by the Customer (as applicable, if at all) less any amounts that may be outstanding against the Customer.
c. Multinet will use its best efforts to provide quality and continuous Service to the Customer and remedy any defect (including
repairs or replacement, as applicable) that may occur related to the provision of the Service within a reasonable period of time from
becoming aware of such defect.
d. Multinet does not guarantee that the Service or associated Equipment provided by Multinet will never be faulty. Unless
otherwise required under applicable law or regulation, Multinet have no responsibility to pay the Customer compensation for any
direct or indirect financial loss, loss of productivity, information that is lost or corrupted, or for any loss that could not have been
reasonably foreseen or that is not due to Multinet’s gross negligence.
e. Multinet shall not be liable for any of the following:
i. Any damages or losses that may be incurred by the Customer due to: (1) the temporary or permanent disconnection of the Service
as a resolute of the Customer’s failure to pay Charges or breach of this Agreement; (2) the suspension of the Service for
maintenance or for repair of defects; (3) any delay in connection, reconnection, termination or any modification of the Service;
ii. Customer will indemnify Multinet from any losses or damages incurred by third parties in person or in property including death,
injury, loss or damage to Equipment/property due to the use of the Service by the Customer.
9. Use of the Service and Equipment:
a. Multinet reserves the right to issue such instructions regarding use of the Service/Service Levels as it may from time to time
consider necessary to maintain the integrity, quality and safety of the Service for all customers and such instructions shall be binding
upon the Customer and be deemed to form an integral part of this Agreement and the Terms and Conditions.
b. The Customer is personally responsible for all use of the System/Service/Service Levels made from Equipment and shall
neither use nor permit any person to use Equipment, the System, the Service or the Service Level for:
i. Sending abusive, offensive, indecent, obscene or menacing messages or communications; or
ii. Eavesdropping, intercepting or learning the contents of any message on the System; or
iii. Persistent calls that may cause annoyance, inconvenience or anxiety to any person; or
iv. Any improper, immoral or unlawful purpose, or for any purpose not recommended by the Equipment Manufacturer or Multinet.
c. Multinet has the right to treat use of the System in contravention of this Paragraph 9 as a ground for the suspension of the
Service/Service Levels or termination of this Agreement.
d. Multinet has the right to make any alteration or adjustment in Equipment as it may consider desirable to the purpose of
maintaining satisfactory Service for the Customer or for customers as a while. Any such alteration made will be billed to the
Customer at the appropriate rate.
e. The Customer shall not place, connect or use any thins, equipment or device in such a way in relation to the Equipment, which
is not approved or recommended by Multinet.
f. Customer may not use or attempt to use, or authorize others to use, the Service, the network or the Equipment in any way that:
i. Violates any applicable law, the Applicable Regulatory Framework, this Agreement, the Terms and Conditions or the conditions
of any license or rights of others,
ii. In a manner which causes annoyance, inconvenience or needless anxiety,
iii. To send, knowingly receive, upload, download, or use any material that is offensive, abusive, defamatory, obscene, menacing
or illegal.
iv. Multinet reasonably believes will adversely affect the provision of Service to the Customer or any of Multinet’s other
subscribers.
v. To violate any copyright or other intellectual property rights of any person.
vi. To access or to attempt to access any computer system or network or any private information resources unlawfully for unlawful
purpose or without the consent of the holder of such information or resources.
vii. To obtain or use the password of any person or persons without their consent.
viii. To commit any criminal or illegal act, to achieve any unlawful purpose, to use the Service for the purposes of gambling or
immorality or to exercise any activity in violation of the public order.
ix. To provide public telecommunications or information services (whether for a fee or otherwise) including voice over internet
and/or any similar service.
x. To trade in, resell, sublease, transfer or otherwise dispose of the Service or Equipment without an authorization in writing from
Multinet.
xi. That poses an immediate and substantial risk to human safety or Multinet’s network, national security or public order, or
otherwise violates applicable law or regulation.
xii. Multinet reasonably believes that the Customer has misused the Service or Equipment, Multinet may take immediate action to
suspend the Service and terminate this Agreement. Multinet may also permanently disconnect the Service and terminate this
Agreement in accordance with the Applicable Regulatory Framework, including pursuant to any valid orders of any court or other
authority.
10. Termination / Suspension:
a. Notwithstanding the foregoing, Multinet may at any time and without notice suspend the Service in any of the following
circumstances without prejudice to the liability of the Customer to continue to pay Monthly Access Charges:
i. During any period in which the System is subject to technical failure, modification or maintenance; or
ii. If the Customer reports the loss or theft of Equipment. It will be the duty of the Customer to immediately report loss or theft of
Equipment to the police as well as Multinet; or
iii. If the Customer fails to comply with any of the Terms and Conditions; or
iv. If the Customer does or allows anything to be done to Equipment, that in the opinion of Multinet, may have the effect of
jeopardizing of successful operation of the System or the Service’ or
v. If the Customer allows the Service to be used by any unauthorized person or uses or allows the use of any encryption device
on the Service.
b. Any reconnection subsequently made shall be at the sole discretion of Multinet who shall be entitled to levy a reconnection
charge.
c. Multinet may, without prejudice to other accrued rights by written notice, terminate this Agreement, with immediate effect, if:
i. The Customer breaches any term of this Agreement, or any term of any other agreement between the Customer and Multinet;
or
ii. Multinet, in its reasonable opinion, believes that the Customer cannot pay amounts due under the Agreement; or
iii. Multinet reasonably believes that the operation of the System and/or Service is in jeopardy; or
iv. The operation of the System and/or the Service is discontinued, suspended or terminated for any reason, whether temporarily
or otherwise.
d. Upon termination of the Agreement, the Customer shall forthwith pay to Multinet:
i. All amounts due to Multinet at the time of termination together with mark up at the rate of 2% per annum over the above bank
rate (pro-rated weekly) on amounts overdue; and
ii. All costs, including reasonable attorney’s fees and arbitration fees incurred by Multinet enforcing its rights under this
Agreement including the recovery of dues.
11. Settlement of Dispute:
a. If the Customer has a complaint about the Service, associated equipment or facilities, the Customer shall provide Multinet with
an opportunity to resolve the complaint within a reasonable duration of time commencing from the date the complaint is lodged by
the Customer at Multinet retail outlet, Multinet Customer Care Center or Multinet website.
b. Any difference or any dispute in any way connected with this Agreement (including any dispute arising from the Service or
termination of this Agreement) shall be settled amicably between the Customer and Multinet in the spirit of goodwill and mutual
accommodation within seven (7) days. Thereafter, if needed, all such disputes shall be referred for arbitration before a sole arbitrator
in accordance with the Arbitration Act 1940. Arbitration shall be held in Karachi (or such other location as mutually agreed between
Multinet and the Customer). The arbitral award shall be final and binding upon the Customer and Multinet.
12. Force Majeure:
Multinet shall not be liable for inability to provide the Service due to reasons beyond its reasonable control including, without
limitation, Acts of God, earthquake, flood, widespread fire, war, riot, civil unrest, acts of terrorism, rebellion, revolution, insurrection,
government or regulatory action, or any act or decision made by a court of competent jurisdiction. Multinet will make reasonable
attempt under such circumstances to restore the Service as soon as reasonably possible.
13. Miscellaneous:
a. It is the Customer’s obligation to acquaint himself and to comply with all applicable requirements and restrictions imposed by
the Government of Pakistan and other applicable authorities, including Multinet, in relation to the Service/Service Levels. In
particular, the Customer may not use or allow the use of Equipment, while on board, or in proximity of any aircraft, whether
stationary or not. The Customer hereby will indemnify Multinet against all liabilities relating to use of the Service/Service Levels.
b. Information contained in Multinet promotional material, advertisements and publicity campaigns are for information purposes
only and are not part of this Agreement.
c. Multinet may withdraw one or more Service Levels with one (1) month’s advance notice and the Customer may cancel or
amend desired Service Level with similar notice.
d. Should any provision of this Agreement become void for any reason, the validity of the remaining provisions shall not be
effected thereby, unless the commercial intent of this Agreement is frustrated.
e. No warranty, condition, undertaking or term (whether implied or expressed) as to the nature or quality of Service or Service
Levels is part of this Agreement unless expressly accepted in writing by Multinet, through a duly authorized person and no such term
shall be implied by law or otherwise.
f. This Agreement including the particulars overleaf constitutes the entire agreement between the Customer and Multinet. All
orders accepted by Multinet and all Services to be provided by Multinet are subject to these conditions only.
g. Any failure or delay by Multinet in exercising any option, right or remedy under this Agreement or to demand compliance of
any obligation of the Customer will not constitute a waiver of any such option, right or remedy or the performance thereof. Any such
failure or delay shall not operate as a continuing waiver nor shall it operate as a future waiver.
h. All Equipment and Data supplied to the Customer shall remain the property of Multinet.
i. The Customer accepts that this Agreement and the Service and the provision of any associated Equipment or facilities is
personal to the Customer and the Customer agrees not to transfer or resale the same to any other person without the prior written
permission of Multinet.
j. Multinet is only bound by the Terms and Conditions and not by any other representation, warranty, term, condition or oral
agreement except as is required under applicable law or regulation. The Customer shall, therefore, read these Terms and
Conditions carefully. Multinet may amend the Terms and Conditions and/or the Agreement as a direct result of any new legislation,
statutory instrument, rules, regulations or licenses or similar event provided that the Customer shall be promptly intimated of such
variation in writing or by publishing such variation at Multinet Customer Care Centers or Multinet
On behalf of Multinet
Name Signature