Hotlink Order and Contract Form: Customer Information

HOTLINK ORDER AND
CONTRACT FORM
Order ID 5188350275 , 15 Nov 2021
Customer Information
Name MOHD ROSDI BIN YUNUS TAC Verification Not Applicable
ID type MALAYSIAN ID CARD Contact No. 60179274281

Date of birth 02/01/1964 ID No. 640102035737
Nationality MALAYSIAN Email: izzatasyraf230@gmail.com
Biometric Verification Pass
Billing Address
PT 4612 Billing Preference
TAMAN KUIN HARMONI

Send physical bill to billing address
Physical bill will have charges involved
KAMPUNG HUTAN KUIN
Postal Code 18500 Email bill

State/Province KELANTAN
Monthly Start Date 7
Account Number 5134961662
Transfer of Account: SIM Swap: Port-in:
Previous Customer Details 3rd Party Request 3rd Party request
Account Number: Account Number: Account Number:
Name: Name: Name:
ID type: ID type: ID type:
Biometric Verification: Biometric Verification: Biometric Verification:
ID No: ID No: ID No:

Amount Paid ﴾RM﴿
Hotlink Postpaid 60
Mobile Number 60179274281
SIM Serial Number 8960012105835426552
Monthly Commitment Fee RM 60.00
Bill Itemised RM 10.00
Sub total RM 0.00

Service tax RM 0.00
RM 0.00
Total Amount Paid
Sales Code – Dealer Outlet: RING RING COM TELECOMMUNICATION

Sales Staff Code: mxapigmsell
I / We hereby declare that:
a) I/We wish to subscribe for the Services provided by Maxis Broadband Sdn Bhd.
b) The above information provided is true and correct.
c) I/We have read and agree to be bound by the contract terms herewith and all other terms and
conditions printed and/or attached hereto and any amendments made thereto.
d) I/We hereby consent to the collection and processing of my personal information in accordance
with the Maxis Group Privacy Notice (at https://www.maxis.com.my/privacy-statement/).
Applicant’s Signature 3rd Party Applicant’s Signature

Signature Date: 15 Nov 2021 Signature Date:
[For Office Use only]
For Change of Ownership or Third-Party Port In:

I hereby agree to transfer my mobile number (list of mobile numbers) to the authorized signatory above
Service Specific Terms & Conditions (“SSTC”) –
Hotlink Postpaid
Version [23 September 2021]
General
1. The Plan(s): Comprises of Hotlink Postpaid 30, Hotlink Postpaid 40 and Hotlink Postpaid 60.
2. You: Person(s) signing up for the Plan(s).
3. The use of the Plan(s) and Service(s) is subject to the General Terms & Conditions (“GTC”), Service
Specific Terms & Conditions (“SSTC”), Maxis Fair Usage Policy and any other applicable terms and
conditions, all at www.maxis.com.my/tnc/personal
4. Capitalised terms herein have the same meaning as defined in the GTC.
5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions (“STC”),
shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
6. We reserve the rights without liability, to revise this SSTC, Plan(s) and our pricing. Where reasonably
practicable, we will give you reasonable advance notice of such changes and all previous versions of
our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing
information on the Plan(s) and Service(s) at https://www.hotlink.com.my/en/terms-conditions/hotlink/,
including changes to the Agreement. Your continued use of the Service(s) and/or Plan(s) (after the
Effective Date of any revision/change to the terms and conditions of Services and/or Plan(s)) shall
constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the
same. If you do not accept such revisions/changes, you will terminate the Plan(s) and/or the use of the
Services by giving us notice within 28 days from the Effective Date failing which you are assumed to
have accepted the changes.
Eligibility
7. You are ineligible for this Plan(s) if you owe us any payments.
8. This Plan(s) is inapplicable to you if you are a commercial user and/or bulk subscriber.
9. This Plan(s) is only eligible for new Plan(s) activations customers, Mobile Number Portability (MNP)
customers or customers requesting for Service Migration from prepaid.
10. You may sign-up to a maximum of two (2) Hotlink Postpaid lines per one (1) NRIC
Charges
11. The Plan(s) structure is in the appended Appendix and also published on our official website at
www.hotlink.com.my, as updated by us from time to time. Charges published are exclusive of all
applicable taxes including GST.
Unlimited Minutes and SMS

12. You acknowledge and accept, for the voice & SMS' allocated with the Plan(s) that the unlimited minutes
and SMS':
a. Applies to domestic mobile/fixed ON-net usage (Maxis to Maxis calls and SMS’) & OFF-net
usage (calls and SMS’ from Maxis to other Service Provider) for the Plan (excluding, video
calls, calls to numbers with special charges e.g. 1-300/1-700/600, 121, TM100, 1MOCC, 02-
prefix numbers for IDD calls to Singapore & 080-prefix numbers for border calls to Brunei).
b. Are for standard person-to-person calls or texts and not for any commercial and/or non-
personal usage;
c. Is NOT meant for multiple simultaneous calling, conference calling (unless you are subscribed
to the conference calling service with Maxis), re-supply, call centre usage, telemarketing, bulk
messaging, application-to-person communication, continuously call forwarding, auto-dialing,
machine-to-machine communication (including by using your SIM card in any other devices),
Cellular Trunking Units (CTUs), or any other activity we consider to be non-standard usage.
Roaming
13. The rates outlined in the Plan(s) structure (as per the Appendix) do not account for usages while on an
overseas roaming network. Whilst roaming overseas, the prevailing data roaming charges at
https://www.hotlink.com.my/en/lifestyle/roaming-n-idd/roaming/ apply.
International Direct Dialing (IDD)

14. The prevailing IDD charges at https://www.hotlink.com.my/en/lifestyle/roaming-n-idd/idd/ apply.
Things we may do to the service(s)

15. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar,
suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the
Service(s) if your usage:
a. Shows excessive usage or placing unusual burdens on our Network;
b. Is for unlawful activities or for suspected fraudulent activities;
c. Is not in accordance with the Maxis Fair Usage Policy (at https://www.hotlink.com.my/en/terms-
conditions/hotlink/personal-hotlink-prepaid/general/maxis-fair-usage-policy/); or
d. Is for commercial/non-personal purposes.
Mobile Internet Package Allocation

16. For data allocated with the Plan(s), you acknowledge and accept:
a. You will experience data browsing at reduced speeds and with no EXCESS charges if any
usage exceeds the allocated mobile internet;
b. The mobile internet package allocated within the Plan(s) is exclusively for domestic usage
only;
Termination
17. Subject to our GTC, a principal line holder may at any time terminate the Plan(s) as follows:
a. By calling our customer care line at 1-800-82-1123 or dial 123 from your mobile; or
b. By walking into our Maxis Centres listed on www.hotlink.com.my;
Appendix - Hotlink Postpaid
As per Clause 11 of the Hotlink Postpaid SSTC
HOTLINK POSTPAID 30
Monthly Commitment Fee RM30
MONTHLY DATA, VOICE AND SMS BUNDLE
Mobile Internet Package Allocation 1GB + 1GB YouTube
Additional Mobile Internet Options Internet Passes via UMB menu (*100#) or Hotlink app (Mobile App)
Minutes Allocation (ON-net & OFF-net) Unlimited
SMS Allocation (ON-net & OFF-net) Unlimited
OTHER CHARGES
Video Calls (ON-net) 15sen
Video Calls (OFF-net) 40sen
MMS (ON-Net) 25sen
MMS (OFF-Net) 50sen
Calls to 1-300 numbers 0.075 sen/30 secs
Calls to 600 85 9999 (Air Asia) RM1.95/min
13777 (Jab Air Sabah) / 15454 (TNB) / 15999 (Talian NUR & DBKL) 0.075 sen/30 secs
100 (Telekom Malaysia Fault Reporting) 0.075 sen/30 secs
103 (TM Directory) RM2/call
HOTLINK POSTPAID 40
Mobile Internet Package Allocation 8GB + 8GB YouTube
OTHER CHARGES
MMS (ON-Net) 25sen
MMS (OFF-Net) 50sen
HOTLINK POSTPAID 60
Mobile Internet Package Allocation 30GB
OTHER CHARGES
MMS (ON-Net) 25sen
MMS (OFF-Net) 50sen
Service Specific Terms & Conditions (“SSTC”) –

Hotlink Postpaid 60 with Home Internet
Version 23 September 2021
General
1. The Plan: Hotlink Postpaid 60 with either:
a. Maxis Fibre 30Mbps, 100Mbps, 300Mbps, 500Mbps or 800Mbps; OR
b. Maxis Home 4G WiFi 138;
(item (a) and (b) above are collectively referred as “Home Internet”). You will also enjoy
additional 30GB mobile postpaid data for the Hotlink Postpaid 60 under the Plan.
2. You: Person signing up for the Plan.
3. If you change your current rate plan to the Plan, you will not be able to carry forward any
promotions/benefits that you are currently enjoying under your existing rate plan to the Plan.
4. The use of the Plan and Service(s) is subject to the General Terms & Conditions (“GTC”) at
https://www.maxis.com.my/terms-conditions/personal/general/maxis-consumer/, this Service Specific
Terms & Conditions (“SSTC”), Maxis Fair Usage Policy and any other applicable terms and conditions,
all at www.maxis.com.my/terms-conditions/personal.
5. Capitalised terms herein have the same meaning as defined in the GTC.
6. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions (“STC”),
shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
7. The Services under the Plan are further subject to the following:
a. for Hotlink Postpaid 60: SSTC – Hotlink Postpaid (https://www.hotlink.com.my/en/terms-
conditions/hotlink/postpaid/plans-services/hotlink-postpaid/);
b. for Maxis Fibre 30Mbps, 100Mbps, 300Mbps, 500Mbps or 800Mbps: SSTC – Maxis Fibre
(https://www.maxis.com.my/terms-conditions/personal/broadband/maxis-fibre/); and
c. for Maxis Home 4G WiFi: SSTC - Maxis Home 4G WiFi (https://www.maxis.com.my/en/terms-
conditions/personal/broadband/maxis-home-4g-wifi/).
For clarity, any conflict or inconsistency between this SSTC, SSTC – Hotlink Postpaid 60, SSTC – Maxis
Fibre and SSTC – Maxis Home 4G WiFi, this SSTC shall take precedence.
8. We reserve the rights without liability, to revise this SSTC, the Plan and our pricing. Where reasonably
practicable, we will give you reasonable advance notice of such changes and all previous versions of
our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing
information on the Plan and Service(s) at https://www.maxis.com.my/terms-conditions/personal/,
including changes to the Agreement. Your continued use of the Service(s) and/or Plan (after the
Effective Date of any revision/change to the terms and conditions of Services and/or Plan) shall
constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the
same. If you do not accept such revisions/changes, you will terminate the Plan and/or the use of the
Services by giving us notice within 28 days from the Effective Date failing which you are assumed to
have accepted the changes.
Availability of Service(s)
9. Maxis Fibre Service(s) is only available in certain coverage areas. Call 123 (from your mobile), 1800 82
1123 or log onto https://www.maxis.com.my/broadband/maxis-fibre/coverage/ to check if you are within
the coverage area.
10. The provision of Maxis Fibre Service(s) is contingent on your Premises being-fibre ready and having a
termination point within the Premises.
Eligibility
11. You are not eligible for this Plan if you owe us any payments.
12. The Plan is not applicable to you if you are a commercial user and/or bulk subscriber.
13. The Plan is only eligible for new activations customers for the Plan, Mobile Number Portability (MNP)
customers or customers requesting for Service Migration from prepaid.
14. You may sign-up to a maximum of two (2) Hotlink Postpaid lines per one (1) NRIC/ passport.
15. Notwithstanding the above, Maxis reserves the right to change the eligibility criteria for the Plan from
time to time.
Charges
16. The Plan's structure is published on our official website at https://www.hotlink.com.my/en/plan/hotlink-
postpaid/, as updated by us from time to time.
17. The applicable Charges and rate table guide for the Plan and Service(s) under the Plan are as set out
on our official website at https://www.hotlink.com.my/en/plan/hotlink-postpaid/. Charges displayed do
not include all applicable taxes.
18. You are responsible for payment of all Charges associated with the Plan and Service(s) under the Plan.
Deposit & Billing

19. A deposit of RM500 is chargeable for non-Malaysians subscribing for the Plan(s) and Service(s).
20. Non-payment for any one of the Services under the Plan may result in suspension or barring or
termination of all the Services under the Plan until the outstanding amount is paid.
Things we may do to the Service(s)

21. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar,
suspend, restrict the Service(s) under the Plan for such time as we see fit or terminate, discontinue or
disconnect any of such Service(s) if your usage:
a. shows excessive usage or placing unusual burdens on our Network;
b. is for unlawful activities or for suspected fraudulent activities;
c. is not in accordance with our Fair Usage Policy at https://www.hotlink.com.my/en/terms-
conditions/hotlink/personal-hotlink-postpaid/general/maxis-fair-usage-policy/; or
d. is for commercial/non-personal purposes.
Mobile and Home Internet Data allocation

22. The structure and Charges of Hotlink Postpaid 60 under the Plan are as follows:
HOTLINK POSTPAID 60 WITH HOME INTERNET

Monthly Charges RM60
Mobile Internet Package Allocation 60GB
Additional Mobile Internet Options Internet Passes via UMB menu (*100#) or Hotlink App (Mobile App)
Monthly Charges RM60
OTHER CHARGES
MMS (ON-Net) 25sen
MMS (OFF-Net) 50sen
23. For data allocated with the Plan, you acknowledge and accept:
a. You will experience data browsing at reduced speeds and with no EXCESS charges if any
usage exceeds the allocated mobile internet data;
b. The mobile internet package allocated within the Plan is exclusively for domestic usage only.
24. For upgrade of postpaid service, you can opt to upgrade your Hotlink Postpaid 60 to a Maxis Postpaid
plan offered by us at any Maxis Centre or Maxis store or call 123 from mobile. If you upgrade your
Hotlink Postpaid 60 to a Maxis Postpaid plan, your monthly Charges will be pro-rated against your
billing cycle date. You will be charged the full monthly Charges from the second month onwards.
25. Upgrade or downgrade of the Maxis Fibre under this Plan is allowed. You can opt to upgrade or
downgrade your Maxis Fibre at any Maxis Centre or Maxis store or call 123 from mobile.
Roaming
26. The rates and Charges outlined in the Plan structure do not account for usages while on an overseas
roaming network. Whilst roaming overseas, the prevailing data roaming charges at
https://www.hotlink.com.my/en/lifestyle/roaming-n-idd/roaming/ apply.
Additional Features & Requirements

27. You will only be able to enjoy the benefits of the Plan after the activation of both
a. Hotlink Postpaid 60 plan; and (b) Home Internet. For clarity:
i. if for any reason, your subscribed Hotlink Postpaid 60 and/or Home Internet under
the Plan cannot be activated or installed, your registration for the Plan is deemed
unsuccessful; and
ii. if only either one of your subscribed Hotlink Postpaid 60 or Home Internet is
successfully activated or installed, you are deemed to have been registered for the
activated Service(s) only but without the benefit(s) of the Plan and the relevant SSTC
for such Service(s) will apply accordingly.
28. Upon registration and activation for the Plan, your registered Hotlink Postpaid 60 plan and Home
Internet must be kept active and cannot be suspended or terminated for whatsoever reason to enable
you to continue to enjoy the benefits under the Plan.
Termination
29. Subject to our GTC and this SSTC, a principal line holder may at any time terminate the Plan as follows:
a. by walking into our Maxis Centres listed on www.hotlink.com.my if you are subscribing to the
Plan with Maxis Fibre; or
b. by calling our customer care line at 1-800-82-1123 or dial 123 from your mobile or writing in to
customercare@maxis.com.my if you are subscribing to the Plan with Maxis Home 4G WiFi.
30. Maxis shall have the right to immediately terminate the Plan if upon activation of the Plan:
a. you terminate either or both the Hotlink Postpaid 60 plan and/or Home Internet under the
Plan; or
b. you have requested to change or transfer the ownership of the Plan or any of the Services
under the Plan to another person; or
c. you are suspected of fraud or found to be committed of fraud; or
d. you fail or refuse to make full payment of any amount due within 30 days of the statement due
date.
31. Upon termination of the Plan as per Clause 29 or Clause 30 above, all the benefits under the Plan will
automatically cease to be applicable to you and you may be liable for the Early Termination Charges, if
any, on the Services, including the following:
a. For Maxis Fibre under the Plan, Early Termination Charges will apply in accordance with the
SSTC – Maxis Fibre, available at https://www.maxis.com.my/terms-
conditions/personal/broadband/maxis-fibre/; and
b. for Maxis Home 4G WiFi under the Plan, Early Termination Charges will apply if you have
signed up for the Maxis Home 4G WiFi Device Contract Offer in accordance with the SSTC –
Maxis Home 4G WiFi Device Contract, available at https://www.maxis.com.my/terms-
conditions/personal/broadband/maxis-home-4g-wifi-device-contract/.
32. Please note that if only one of the Services under the Plan is terminated, the other remaining Services
will continue as normal but without the benefit(s) of the Plan (as the Plan will be deemed terminated)
and the relevant SSTC for such Service(s) will apply accordingly.
Others
33. For any planned interruption of Service(s), adequate notice will be provided via a valid mobile number
and/or any other mode of communication as we may deem appropriate.
34. Depending on your credibility check you have the option to sign up selected mobile device contract
offered by us. If you choose to sign up/ purchase selected mobile device under this Plan, you agree
that you will be further subject to the mobile device contract terms and conditions including device
warranty (if any) available at a href="https://www.hotlink.com.my/en/terms-
conditions/hotlink/postpaid/plans-services/maxis-device-
contract/">https://www.hotlink.com.my/en/terms-conditions/hotlink/postpaid/plans-services/maxis-
device-contract/. Subscription of any mobile device under the Plan does not affect your existing device
contracts with us (if any).
35. For Porting out request after your subscription to the Plan, subject to the terms and conditions under
the Home Internet, you are required to contact Maxis to detach Home Internet from the Plan before
any Porting out request.

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HOTLINK ORDER AND

ID type MALAYSIAN ID CARD Contact No. 60179274281

Nationality MALAYSIAN Email: izzatasyraf230@gmail.com

Biometric Verification Pass

TAMAN KUIN HARMONI

Postal Code 18500 Email bill

Account Number: Account Number: Account Number:

Name: Name: Name:

ID type: ID type: ID type:

Biometric Verification: Biometric Verification: Biometric Verification:

ID No: ID No: ID No:

Bill Itemised RM 10.00

Sub total RM 0.00

Sales Code – Dealer Outlet: RING RING COM TELECOMMUNICATION

Applicant’s Signature 3rd Party Applicant’s Signature

For Change of Ownership or Third-Party Port In:

2. You: Person(s) signing up for the Plan(s).

Unlimited Minutes and SMS

International Direct Dialing (IDD)

Things we may do to the service(s)

Mobile Internet Package Allocation

Appendix - Hotlink Postpaid

As per Clause 11 of the Hotlink Postpaid SSTC

Service Specific Terms & Conditions (“SSTC”) –

2. You: Person signing up for the Plan.

Deposit & Billing

Things we may do to the Service(s)

Mobile and Home Internet Data allocation

HOTLINK POSTPAID 60 WITH HOME INTERNET

Additional Features & Requirements

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