T h e Te l c o R e v e n u e A s s u r a n c e H a n d b o o k

would gain millions in revenues instantaneously (and at low cost).

But finding the leakage can be tricky, time consuming and expen-
sive.

Survey results indicate ratios vary for different kinds of carriers in

diverse situations. One survey reported that most leakage can be iso-
lated to problems with:

Debt/Write Off
18%

Accumulated
CDR Errors
Loss Due to Fraud
20% 44%

Incomplete
Customer Records
11% Rating Incorrectly
10%

Figure 1.2.4 Root causes of loss

- Bad debts
- Fraud
- Errors in how CDRs are handled
- Poor rating practices
- Poor customer information

Another survey, conducted by the Phillips Group in 2003, indicates

losses could be attributed to:
- CDRs late to Mediation
- Corrupt CDRs
- Failure to create CDRs
- CDRs lost
- CDRs late to billing
- Fraud
- Rating incorrectly

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