T h e Te l c o R e v e n u e A s s u r a n c e H a n d b o o k

Revenue Management Chain

This insight about the eTOM provides the first clear delineation of
the revenue assurance universe that we can make. Clearly, there are
two major aspects to the revenue assurance task: those things direct-
ly associated with the tracking of revenue generating events (plus
the successful billing for those events), and those things that con-
tribute to the ability of each of the core functions to perform its
job.

To help us define what belongs to which area, we develop the con-

cept of the revenue management chain.

Roaming Roaming Roaming

Reconciliation Collections Negotiation

Inter-Carrier Inter-Carrier
Settlement
Collections Negotiation
Network Mediation

Billing Collections Dunning

Prepaid Voucher Channel

Reconciliation Management Dunning

Figure 2.1.8 Revenue Management Chain

For our purposes, we use the term revenue management chain to

include all systems, processes and organizations associated with
the direct capture, reporting and collection of revenues. We include
within our definition of the revenue management chain:
• The network and network operations associated with rev-
enue generating activity and the capture of the fact that
those activities occurred.
• Those areas of operations that are associated with the de-
livery of this information to the mediation system for
processing
• The mediation system(s)
• The telco’s different billing systems and operations. These
include the traditional postpaid billing, prepaid billing,

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