Hi syan101

Welcome to the Dell Community , I am Praveen from Dell Social media out reach team.

Run Diagnostics on the Exit Sensor

1) Hold down the up  and down  arrow buttons on the printer and power the printer on.

2) Release your fingers from the keys when the message Diagnosing... appears.

3) When Customer Mode and IOT Diag are displayed, press the select button  to choose DIOT
Diag.  

4) Press the select button  to choose Digital Input.

5) Press the up  or down  arrow button to scroll to DI-2, then press the select button .

6) When DI-2 L 0 appears on the display, open the front cover.

7) Check the sensor by rotating the grate back and forth. The number increases by 1 every time
you do this  

(Note: Grate is the Plastic Comb On the Top of the Fuser)

8) Close the front cover.

9) Press the Cancel  button to stop the diagnostic.

10) When the display changes to DI-2 Off, turn the printer off then back on to leave the
diagnostic menu and return to normal printer functions.

Note : If the number doesnt increase by 1 every time you rotate the grate then it means the fuser
is faulty and must be replaced

Dell_Praveen

Dell Social Media Responder

Hi syan101

Welcome to the Dell Community , I am Praveen from Dell Social media out reach team.

I would like to know if the paper jam occurs only when printing multiple page or even when
printing single page document.

Because we suspect the Integrated Feeder Assembly or the Main Drive Assembly

Please run diagnostics on the Registration Sensor

1) Hold down the up  and down  arrow buttons on the printer and power the printer on.

2) Release your fingers from the keys when the message Diagnosing... appears.

3) When Customer Mode and IOT Diag are displayed, press the select button  to choose DIOT
Diag.

4) Press the select button  to choose Digital Input.

5) Press the up  or down  arrow button to scroll to DI-3, then press the select button .

6)When DI-3 L 0 appears on the display, remove the 250-sheet paper tray.

7)Insert a piece of paper into the paper path of the registration assembly. The number increases
by 1 every time you do this

8) Reinstall the 250-sheet paper tray.

9) Press the Cancel  button to stop the diagnostic.

10) When the display changes to DI-3 Off, turn the printer off then back on to leave the
diagnostic menu and return to normal printer functions.

Dell_Praveen

Dell Social Media Responder

DELL-Praveen
Social Media and Community Professional
#iwork4Dell