ENTERPRISE PASSENGER EXPERIENCE SOLUTION

Design Overview

© Business Smart Solutions Pty. Ltd.

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Introduction
This material provides an initial design or mock-up of SMARTQUEUE®, Interface mock-ups include:
Enterprise Passenger Experience Solution, for your organisation.

Enhance your corporate visibility and image 01 Ticketing Kiosk Interface

All SMARTQUEUE® components can be configured to suit your 02 Printed Ticket
company identity and branding guideline. Likewise, the business
process flow is designed to accommodate the needs and answer
the challenges of clients’ requirements.
03 Passenger Status Information Display
04 Ground Staff Monitoring System
05 Carpool Dashboard
(Order Status Information Display)
06 Carpool Staff Monitoring System

*The contents and images of this document are for private use and will not be solicited. The purpose of this document is merely for sample and are only distributed to PT MURNI prospective clients.

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The Proposed Process Flow

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User-Friendly and Intuitive Ticketing Kiosk Interface
SMARTQUEUE® touch screen kiosk acts as a greeter when a passenger enters the premises. The passenger interface

suit your brand guidelines

be multi-lingual to adapt with a demographics
provide multi-level service selections to cater to your organisation’s wide range of services.
text field to input passenger’s name and OTP code

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Multiple Language Options
SMARTQUEUE® system can accommodate an unlimited number of languages
available for selection at the ticket dispenser kiosk. However, to
present a visually attractive kiosk screen, we recommend limiting
the maximum number of languages to eight (8).

Language buttons
Service menus
Instruction screen or directional message

This page only shows examples of kiosk menu in two different

languages, with English as the primary language.

1st Level Menu - English

1st Level Menu - Bahasa Indonesia

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Instructive User Interface
After selecting an option, the screen will advise the passenger to proceed to the next step.
In the case where a ticket is printed, the screen will prompt passengers to take their ticket.

This screen can also be configured to direct passengers to another part of the premises
if the requested service is located on another level/ area within the same location.

The below image provides an example of a screen to prompt passenger to take their ticket.

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Informative Queue Ticket
Tickets are printed from the touch screen kiosk and it includes
the following information:

company branding or logo

welcome message
ticket number
selected service name
additional advertisement footer
instruction/s
timestamp.

Majority of these parts are customisable to meet your organisational needs.

when requested.

Company logo
Queue number/
ticket number
Instruction

Passenger Name
Timestamp

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Passenger Information Status Display
The passenger information status display provides the list of ticket and status to
inform passengers of their position in the queue.

As an option, this status information calling display also capable of displaying

visual advertising when no call is in progress.

The information includes :

• List of ticket numbers
• List of passenger’s name
• Calling status of each ticket number
• Ticker / running text area
• Optional multimedia display of still image (BMP, JPG and PNG), MPEG4,
MP4, and PowerPoint Presentation

Now-serving
information

Ticker/
running text
section

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Ground Staff Monitoring System
The ground staff monitoring system or the virtual caller application facilitates a simple queue and passenger flow management accessible to the ground staff through their
mobile tablets. This application allows ground staff to assign car with passenger and clear queue respectively.

* This is a sample only. Function keys, layout and design can be created to comply with your requirements.

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Carpool Dashboard
The carpool dashboard displays order list information status of how many and what kind of cars are needed to be sent to the pick-up point.

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Carpool Staff Monitoring System
Queue information also displayed at the carpool staff monitoring system with calling function to allow the carpool staff to assign cars to the pick-up point.

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Enhance your corporate visibility and image with SMARTQUEUE®
Corporate identity is an important business asset and showcasing it in business premises and activities is
crucial to gain local, regional and international exposure.

PT Murni Solusindo Nusantara can help your organisation enhance its corporate visibility by providing
user interface design customisations of the in-house developed SMARTQUEUE®.

SMARTQUEUE® ensures that image and design will be consistent with your corporate identity
and branding guidelines to be able to communicate effectively through the user interface of the system.