Professional Documents
Culture Documents
The passage into law of Republic Act No. 11032 or the “Ease of
Doing Business and Efficient Government Service Delivery
(EODB-EGSD) Act” strengthens LTO’s commitment in providing
services with integrity, transparency, effectiveness, and
expeditious delivery.
1. PACD
• External
1. Filing and Handling of Complaints and Feedbacks ……………… 1
1.1. Walk-in Complaints …………………………………………. 2-3
1.2. Suggestion Box ……………………………………………... 4-5
2. Complaints Received by the Digital Media – Public Assistance
Office ………………………………………………………………… 6
2.1. Received by Central Office Digital Media Public
Assistance Office (CDM-PAO) …………………………….. 7-8
2.2. Received by the Regional Office Digital Media Public
Assistance Office (RDM-PAO) …………………………….. 9-10
2. LICENSING
• External
A. Old System
1. Student Permit…………………………………………………… 11-14
2. New Driver’s License (Non-Professional) ……………………. 15-16
3. Conductors License …………………………………………….. 17-18
4. Change Classification from Non-Professional Driver's
License to Professional Driver's License with Same
Restriction Code ………………………………………………… 19-20
5. Change Classification from Non-Professional Driver's
License to Professional Driver's License with Additional
Restriction Code ………………………………………………… 21-22
6. Additional Restriction Codes …………………………………... 23-24
7. Conversion of Expired Foreign Driver’s License to Non-
Professional Driver's License ………………………………….. 25-26
8. Conversion of Foreign Driver's License to Professional
Driver's License …………………………………………………. 27-28
9. Renewal of Delinquent Driver’s License [Expired for more
than Two (2) Years] and Downgrading of Delinquent
Professional Driver’s License to Non-Professional Driver’s
License …………………………………………………………... 29-30
❖ License Transaction with Examination Procedure ………. 31-35
10. Change Classification from Professional Driver's License to
Non-Professional Driver's License ……………………………. 36
11. Miscellaneous Driver's License Transactions ……………….. 37
11.1. Conversion of Valid Foreign Driver’s License to Non-
Professional Driver’s License ………………………….. 37-38
11.2. Reactivation of Philippine Driver’s License …………… 38
11.3. With Revision of Records ……………………………… 38
11.3.1. Change Name …………………………….. 39
11.3.2. Correction of Name / Birth date …………. 39
11.3.3. Change Civil Status ………………………. 40
11.3.4. Change in Citizenship ……………………. 40
11.3.5. Change Address ………………………….. 40
11.4. Application for Duplicate Driver’s / Conductor’s
License / Student Permit ……………………………….. 41
12. Renewal of Driver’s / Conductor’s License …………………… 42
12.1. Renewal of Driver’s / Conductor’s License …………… 42
12.2. Renewal of Driver’s License of Filipino Living Abroad.. 43
❖ License Transaction Without Examination Procedure…… 44-49
➢ License Schedule of Fees and Charges ………………….. 50-54
➢ Restriction Codes …………………………………………… 55-56
➢ Restriction Codes and its Equivalent Driver’s License
Codes ………………………………………………………... 57-58
13. License Certification and Transaction History ……………….. 59
13.1. For DFA Authentication ………………………………… 59
13.2. For Local Employment and other purposes ………….. 60
13.3. Request for License Transaction History …………….. 60
❖ License Certification and Transaction History Procedure 61-64
14. Request for System Updates (RSU) for Double License ……. 65
14.1. Double License-Same Name, Birthday and Customer
Details but with Two (2) Different License Numbers …. 66
14.2. Double License-One and the Same Licensee but with
Two (2) Different Customer Details and License
Numbers …………………………………………………. 67-68
15. Request for System Update (RSU) for License and Customer
Details / Misrepresentation of Age / Identity ………………….. 69
15.1. For Misrepresentation (Option A) ……………………… 70-71
15.2. For Misrepresentation (Option B) ……………………… 71-72
15.3. For Updating For Customer Details (Customer
Details: Height, Weight, Gender, Nationality,
Misspelled Addresses /Name, License Details:
(Number, Restriction Code, Type)
……………………........................................................ 72-73
16. Accreditation of Medical Clinics – New ……………………….. 74-78
17. Accreditation of Medical Clinics – Renewal …………………... 79-83
➢ Prohibited Acts ……………………………………………… 84
18. Registration of Physicians – New ……………………………… 85-88
19. Registration of Physicians – Renewal ………………………… 89-91
20. Accreditation of Driving School/Driving Enhancement
Program Training Center – New ………………………………. 92-93
20.1. For New Driving School Applicant …………………….. 93
20.2. For Existing Accredited Driving School ……………….. 93
❖ Accreditation of Driving School/Driving Enhancement
Program Training Center – New Procedure ……………… 94-97
21. Accreditation of Driving School/ Driving Enhancement
Program Training Center – Renewal …………………………. 98-100
➢ Prohibitions for Driving Schools / Training Centers ……… 101-102
22. Accreditation of Driving School’s Instructor – New ………….. 103-105
23. Accreditation of Driving School’s Instructor – Renewal …….. 106-108
➢ Prohibitions for Driving School Instructors ……………….. 109
24. Examination for Driving School Instructors …………………… 110-112
25. Driving Enhancement Program ……………………………….. 113-114
5. REGISTRATION
• External
1. Initial Registration of Motor Vehicle (MV) …………………………. 140
1.1. Brand New Locally Assembled / Manufactured
Completely Built Units (CBU) / Imported CBUs/Brand
New Local/Imported Trailer ………………………………... 140-141
1.1.1. Brand New Motorcycle with Sidecar (TC) ………… 141
1.1.2. Tax Exempt ………………………………………….. 141
1.1.3. Used-Imported ……………………………………… 141
1.1.3.1. Exempted from EO 156/877-A ………… 141-142
1.1.3.2. Through the No Dollar Importation ……. 142
1.1.4. Rebuilt Trucks and Buses ………………………….. 142
1.1.4.1. With New or Used Imported Engine
and/or Chassis ………………………….. 142-143
1.1.5. Imported Motor Vehicles Acquired Through Public
Bidding ………………………………………………. 143
➢ Initial Registration of Motor Vehicle Procedure ………………. 144-145
2. Renewal of Motor Vehicle (MV) Registration …………………….. 146-147
2.1. Tax Exempt ………………………………………………….. 147
2.2. Other Exempt Vehicle (OEV) Under Special Economic
Zones ………………………………………………………… 147
2.3. For Hire ………………………………………………………. 147
2.4. Stolen and Recovered ……………………………………… 147-148
2.5. Reactivation of Storage …………………………………….. 148
➢ Renewal of Motor Vehicle (MV) Registration Procedure ……. 149-150
3. Storage of Motor Vehicles …………………………………………. 151-152
➢ Registration Schedule of Fees ………………………………… 153-157
4. Miscellaneous Transactions ……………………………………….. 158
4.1. Transfer of Ownership ……………………………………… 158-159
4.1.1. Under Bond Motor Vehicle …………………………. 159
4.1.2. Motor Vehicles Acquired Through Sheriff’s
Certificate of Sale Issued Under and Extra-Judicial
Foreclosure Sale ……………………………………. 159
4.1.3. Motor Vehicles Acquired Through a Sheriff’s
Certificate of Sale Through a Judicial Foreclosure
Sale …………………………………………………... 159
4.1.4. Motor Vehicles Acquired Through an Extra-
Judicial Foreclosure Sale Conducted Before a
Notary Public ………………………………………... 160
4.1.5. Motor Vehicles Acquired Through Sheriff’s
Certificate of Sale Pursuant to a Money Judgment
which has Become Final and Executory ………….. 160
4.1.6. Private Motor Vehicles / Motor Cycles ……………. 160
4.1.7. For Hire Motor Cycles with Side Car ………………. 160
4.1.8. Motor Vehicles Acquired Through Public Bidding
Conducted by Government Office/Entity …………. 161
4.1.9. Motor Vehicles Acquired at Public Auction Before
a Notary Public by Virtue of Mechanics Lien ……… 161
4.1.10. MVs Acquired Through Extra-Judicial
Settlement of Estate of Deceased Person ………... 161
4.1.11. MVs Acquired Through Judicial Settlement of
Estate of Deceased Person ………………………... 161
4.2. Annotation and Cancellation of Mortgage ………………… 162
4.2.1. Annotation of Mortgage and Other Liens or
Encumbrances ……………………………………… 162
4.2.2. Cancellation of Mortgage and Other Liens and
Encumbrances ……………………………………… 162
4.2.3. Cancellation of Mortgage when the Financing
Company (Mortgagee) No Longer Exists and the
Release of Mortgage Contract is Missing ………… 162-163
4.3. Change Classification ……………………………………… 163
4.3.1. Private to For Hire …………………………………... 164
4.3.2. For Hire to Private …………………………………... 164
4.3.3. Private to Government ……………………………... 164
4.3.4. Private to Exempt …………………………………… 164-165
4.3.5. Exempt to Private …………………………………… 165
4.3.6. Exempt to Exempt ………………………………….. 165
4.4. Application for Change Body/Body Design/Engine/Color . 166
4.4.1. Change Body / Body Design……………………….. 166
4.4.2. Change Color ……………………………………….. 166
4.4.3. Change Engine ……………………………………… 166-167
4.5. Duplicate Certificate of Registration / Certificate of
Registration – Encumbered ………………………………... 167
4.6. Lost or Replacement of Plates/Tags/Sticker/RFID Sticker 167
➢ Miscellaneous Transaction Procedure ……………………….. 168-170
➢ Registration Schedule of Miscellaneous Fees and Charges .. 171-172
5. Re-Stamping of Engine/Chassis Number ………………………… 173-175
6. Request for Motor Vehicle Verification ……………………………. 176
6.1. Request from Government Agency ……………………….. 176
6.2. Request from private entities, bank, foreign embassies,
and financial institutions ……………………………………. 176
➢ Request for Motor Vehicle Verification Procedure …………… 177-178
• Internal
1. Encoding of Apprehension Cases ………………………………… 233-234
• Internal
1. Handling of Driver’s/Conductor’s License Hit List Report ……… 257
1.1. Handling of double entry (with same customer details and
license number) based on the Adjudication Hit List Report 258
1.2. Handling of erroneous encoding of license number or
biometric capture of fingerprints, signature and photo
based on the Adjudication Hit List Report (RSU-D) ………. 258-260
2. Handling of Request for User System Update (RUSU) for LTO-
IT, Do-It-Yourself (DIY) and Payment Assessment Tool (PAT)
Users ………………………………………………………………… 261
2.1. For New Users ……………………………………………….. 261
2.2. For Addition of Roles/Change Role/Change
Password/Change Site/Delete Role/Deactivate User ……. 262
➢ Handling of Request for User System Update (RUSU) for
LTO-IT, Do-It-Yourself (DIY) and Payment Assessment Tool
(PAT) Users Procedure ………………………………………… 263
3. User Account Enrollment for the Driver’s Licensing System
Automated Fingerprint Identification System (AFIS) for Driver’s
License ………………………………………………………………. 264-266
• External and Internal
1. Request for Data Take-On …………………………………………. 267-268
1.1. Transfer of Ownership ………………………………………. 268
1.2. Change Engine/Chassis and Rebuilt ………………………. 268
1.3. Auctioned Motor Vehicles …………………………………… 268
➢ Request for Data Take-On Procedure ………………………… 269-270
9. FINANCE
• External and Internal
1. Payment Procedure for Government Expenditures (Simple) …… 304
1.1. Cash Advances ……………………………………………... 304
1.1.1. Granting of Cash Advances ………………………... 304-305
1.1.1.1. Petty Cash Fund ………………………… 305
1.1.1.2. Travelling Allowances ………………….. 305
- Local Travel …………………………. 305
- Foreign Travel ………………………. 306-307
1.1.2. Liquidation of Cash Advances …………………….. 307
1.1.2.1. Payroll Fund for Salaries, Wages,
Allowances, Honoraria and Other
Similar Expenses ……………………….. 307
1.1.2.2. Travelling Expenses ……………………. 308
- Local Travel …………………………. 308-309
- Foreign Travel ………………………. 309-310
1.2. Salaries and Wages ………………………………………… 310
1.2.1. For Regular and Casual Employees (Payroll) …… 311
1.2.2. For Regular and Casual Employees (Individual
Claims) ………………………………………………. 311
1.2.2.1. First Salary ………………………………. 311-313
1.2.2.2. If Deleted from the Payroll ……………… 313
1.2.3. Salary of Casual/Contractual Personnel …………. 313-315
1.2.4. Salary Differentials Due to Promotion/Step
Increment ……………………………………………. 315
1.2.5. Last Salary …………………………………………... 315
1.2.6. Salary Due to Heirs of Deceased Employee ……... 315-316
1.2.7. Maternity Leave …………………………………….. 316-317
1.3. General Claims Through the Automated Teller Machine
(ATM) ………………………………………………………… 317
1.4. Allowances, Honoraria and Other Forms of
Compensation ………………………………………………. 317
1.4.1. Personnel Economic Relief Allowance (PERA) ….. 317
1.4.2. Representation and Transportation Allowance ….. 318
1.4.3. Clothing/Uniform Allowance ……………………….. 319
1.4.4. Productivity Incentive Allowance ………………….. 319-320
1.4.5. Special Counsel Allowance ………………………... 321
1.4.6. Honoraria ……………………………………………. 321
1.4.6.1. Government Personnel Involved in
Government Procurement ……………... 321-322
1.4.6.2. Teaching Personnel (Department of
Educations, TESDA, SUCs and Other
Educational Institutions) ……………….. 322
1.4.7. Lecturer/Coordinator ……………………………….. 322-323
1.4.8. Longevity Pay ……………………………………….. 323
1.4.9. Year-End Bonus and Cash Gift …………………… 323-324
1.4.10. Retirement Benefits ………………………………. 324-326
1.4.11. Terminal Leave Benefits …………………………. 326-327
1.5. Other Expenditures …………………………………………. 328
1.5.1. Communication ……………………………………... 328
1.5.2. Extraordinary and Miscellaneous Expenses ……... 329
1.5.3. Fuel, Oil and Lubricants ……………………………. 329
1.5.4. Advertisement ………………………………………. 329
1.5.5. Insurance, Premiums, Taxes, Duties and Licenses
➢ Payment Procedure for Government Expenditures (Simple)
Procedure ……………………………………………………….. 330-337
2. Payment Procedure for Government Expenditures (Complex) … 338
2.1. Cash Advances ……………………………………………... 338
2.1.1. Granting of Cash Advances ……………………….. 338-339
2.1.1.1. Payroll Fund of Salaries, Wages,
Allowances, Honoraria and Other
Similar Expenses ……………………….. 339
2.1.1.2. Field/Activity Current Operating
Expenses ………………………………... 339
2.1.2. Liquidation of Cash Advances …………………….. 339
2.1.2.1. Petty Cash Fund (PCF) Replenishment 339-342
2.2. Fund Transfers ……………………………………………… 343
2.2.1. Transfer of Funds to Implementing Agencies ……. 343
2.2.1.1. Transfer ………………………………….. 343
2.2.1.2. Implementation and Liquidation by
Implementing Agency ………………….. 343-344
2.2.1.3. Liquidation by Source Agency …………. 344
2.2.2. From Trust Fund to the General Fund for Unspent
Balance/Excess Amount …………………………… 344-345
2.3. Allowances, Honoraria and Other Forms of
Compensation ………………………………………………. 345
2.3.1. Subsistence, Laundry and Quarters Allowance ….. 345
2.3.2. Hazard Duty Pay ……………………………………. 345-346
2.3.3. Overtime Pay ………………………………………... 346
2.3.4. Monetization ………………………………………… 346-347
2.3.5. Loyalty Cash Award/Incentive Award …………….. 347
2.3.6. Collective Negotiation Agreement (CNA) Incentive 348
2.4. Other Expenditure ………………………………………….. 348-349
2.5. Procurement ………………………………………………… 349
2.5.1. Procurement Through Alternative Modes ………… 349-350
2.5.1.1. Infrastructure/MOOE Project (Amount is
Below P50,000.00 Only) ……………….. 351-352
2.5.1.2. Repair and Maintenance of Motor
Vehicles/Equipment ……………………. 352-353
2.5.1.3. Supplies and Materials and Semi-
Expendable Equipment ………………… 353
2.5.2. Procurement Through ADA or Direct Payment …... 353
2.5.3. Cultural and Athletic Activities ……………………... 354
2.5.4. Trainings and Seminars ……………………………. 354
2.5.4.1. For RD’s Conference
Accommodation/In-House Training or
Conference ……………………………… 355
2.5.4.2. For Accredited Organizations …………. 355
2.5.5. Consulting Services ………………………………… 356
➢ Payment Procedure for Government Expenditures
(Complex) Procedure …………………………………………... 357-363
3. Payment Procedure for Government Expenditures (Highly
Technical) …………………………………………………………… 364
3.1. Allowances, Honoraria and Other Forms of
Compensation ………………………………………………. 364
3.1.1. Honoraria ……………………………………………. 364
3.1.1.1. Special Projects ………………………… 364-365
3.1.1.2. Science and Technological Activities …. 365
3.2. Other Expenditures …………………………………………. 366
3.3. Procurement ………………………………………………… 366
3.3.1. Procurement Through Public Bidding……………... 366-371
3.3.1.1. Infrastructure Contract …………………. 371-375
3.3.1.2. Consulting Service ……………………… 375
3.3.1.3. Goods and Services ……………………. 375-376
- Freight Charges …………………….. 376-377
- Security and Janitorial Services …… 377-379
- Agency Procurement Request and
Purchase Order/Job Order ………… 379-380
➢ Payment Procedure for Government Expenditures (Highly
Technical) Procedure …………………………………………... 381-388
10. OTHERS
• Internal
1. Disposal of Obsolete Records …………………………………….. 389-395
2. Requisition of Plates and Stickers ………………………………… 396-397
3. Requisition and Distribution of Driver’s License and Accountable
& Non-Accountable Forms ………………………………………… 398
3.1. Distribution / Issuance of Driver’s License (DL) Cards ….. 399
3.2. Distribution / Issuance of Accountable and Non-
Accountable Forms …………………………………………. 399-400
Mandate
The Land Transportation Office (LTO), a sectoral agency of the Department of
Transportation (DOTr) by virtue of Executive Order (E.O.) No. 125 and 125A dated 13
April 1987 and E.O. No. 226 dated 25 July 1987, is tasked to register motor vehicles,
issue driver’s/conductor’s licenses and permits, enforce transportation laws, rules and
regulations and adjudicate apprehension cases.
Vision
A frontline agency showcasing fast and efficient public service for a progressive land
transport sector.
Mission
Rationalize the land transport services and facilities to effectively implement the various
land transportation laws, rules and regulations.
Service Pledge
We commit to:
i
12 THINGS TO KNOW ABOUT EASE OF DOING BUSINESS AND
EFFICIENT GOVERNMENT SERVICE DELIVERY ACT OF 2018
1. Prescribed Processing Time – All government agencies, national or local,
Government Owned and Controlled Corporations (GOCCs), government
instrumentalities located in the Philippines or abroad shall comply with prescribed
processing time as follows:
• 3 working days – Simple Transactions
• 7 working days – Complex Transactions
• 20 working days – Highly Technical Transactions
2. Streamlined Procedures for the Issuance of Local Business Licenses,
Clearances, Permits, or Authorizations
• Unified Business Application Form
• Establishment of Business One Stop Shop (BOSS)
• Automation of Business Permits and Licenses (LGUs)
• Barangay clearances and permits are now issued at the city or municipality
3. Streamlined Procedures for Securing Fire Clearances and Certificates
• Bureau of Fire Protection officials and employees are not allowed to sell, offer or
recommend specific brands of fire extinguishers and other fire safety equipment.
• Issuance of fire safety evaluation clearance (FSEC), Fire Safety Inspection
Clearance, and Certification of Fire Incident (CFI) are now streamlined.
• BFP shall now be co-located in the Business One Stop Shop (BOSS) or area
designated by the city/municipality.
4. Automatic Approval – In case an agency fails to approve or disapprove an original
application within the prescribed processing time, the said application shall be deemed
approved.
5. Citizen’s Charter – All government agencies shall set up current and updated
Citizen’s Charter to indicate in detail the:
• Checklist of requirements for each type of application or request
• Person/s responsible for each step
• Maximum time to complete the process
• Procedure for filing complaints
• Amount of fees (if necessary)
• Procedure to obtain a particular service
6. Zero Contact Policy – No contact in any manner with any requesting party
concerning an application or request except during submission of documents.
ii
7. Central Business Portal – DICT to establish central business portal to receive and
capture application data on business-related transactions, and provide links to online
registration of national government agencies.
8. Philippine Business Databank (PBD) – PBD shall provide NGAs/LGUs access to
data and information to verify the validity, existence of business entities. Applicants
need not submit the same documentary requirements previously submitted.
9. Interconnectivity Infrastructure Development – Processing and approval of
licenses, clearances, permits, or authorizations for the installation and operation of
telecommunication, broadcast towers, facilities, equipment and service shall be
expedited.
10. Creation of the Anti – Red Tape Authority – Under the Office of the President (OP),
the Anti – Red Tape Authority (ARTA) shall among others:
a. Implement and oversee national policy on anti-red tape and ease of doing business
and implement reforms to improve competitiveness ranking
b. Monitor compliance of agencies and issue notices to erring and non-complying
government employees and officials.
c. Initiate investigation, motu propio, or upon receipt of a complaint, or file cases for
violations.
d. Review proposed major regulations of government agencies, using submitted
regulatory impact assessments.
11. Creation of EODB / Anti – Red Tape Advisory Council – The Ease of Doing
Business/Anti – Red Tape Advisory Council shall be a 7-person policy and advisory
body, composed of DTI Secretary (Chair), ARTA Director General (Vice-Chair), DOF,
DICT, and DILG Secretaries, and two representatives from the private sector, as
members.
12. Penalties – 2 STRIKE policy for government officials and employees found in violation
of EODB/EGSDA.
• First Offense – Administrative liability with six (6) months suspension. Except for
fixing or collusion with fixers where the Revised Penal Code shall apply.
• Second Offense – Administrative and criminal liability
- dismissal from the service
- perpetual disqualification from holding public office
- forfeiture of retirement benefits
- imprisonment of one (1) year to six (6) years
- fine of not less than P 500,000.00 but not more than P 2,000,000.00
Any person who commits any act such as but not limited to bribery, extortion or malicious
solicitation of favor shall be criminally liable and shall be punished under the Revised
Penal Code and other special laws.
Frontline service refers to the process or transaction between clients and government officers involving applications for any privilege,
right, permit, reward, license, concession, or for any modification, renewal or extension of the enumerated applications and/or
requests. iii
FOREWORD
One of the thrusts of President Rodrigo Roa Duterte’s administration is to curb graft and
corruption in the bureaucracy and ensure convenient delivery of public service in all
government offices through streamlined processes. True to his words, the President
started groundbreaking programs for this purpose immediately upon assumption as Head
of State and the signing of Republic Act No. 11032 otherwise known the Ease if Doing
Business and Efficient Government Service Delivery Act on 28 May 2018 is a concrete
manifestation of his desire for genuine change in government service.
In line with the directives of the President and through the initiative of the LTO
management, the LTO Anti-Red Tape Act Committee headed by Executive Director
Romeo G. Vera Cruz was reconstituted to review, update and streamline the processes
of frontline services of the LTO way back in January 2018. With all humility, this Office
has been consistently adherent to the provisions of Republic Act No. 9485 or the Anti-
Red Tape Act of 2007 particularly on the availability of an updated Citizen’s Charter.
As a result of the above and in time with the passage of Republic Act No. 11032, which
mandates all offices and agencies providing government services to implement
reengineered systems and streamline processes not only for the frontline services but to
include all non-business transactions, the LTO has already amended its existing Citizen’s
Charter simplifying and reducing processing time of some of its frontline services by July
2018.
To further enhance the Citizen’s Charter, a series of workshops and consultations with
stakeholders and frontline employees were conducted making the scope broader and
more responsive to the requirements of the law. With the coordination of the tireless
members of the Citizen’s Charter and ARTA Monitoring Sub-committees, together with
the support of dedicated Regional Focal Persons as well as the frontline users, the
completion of the amended 2019 LTO Citizen’s Charter 3rd Edition was made possible.
The amended 2019 LTO Citizen’s Charter 3rd Edition is more simplified with the
elimination if redundant or obsolete requirements. Along with this is the availability of
comprehensive and uniform checklist of requirements for each type of request and/or
application and lesser signatories thereby significantly shortening processing time.
A well-informed client will be shielded from any attempt of corruption, because a“if
corruption is a disease, transparency is a central part of its treatment.”
a
Kofi Annan
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CITIZEN’S CHARTER
CHRONOLOGY OF ACTIONS FOR THE AMENDED LTO CITIZEN’S
CHARTER 3rd EDITION AND ACKNOWLEDGEMENT
Republic Act 9485 otherwise known as “Anti-Red Tape Act of 2007” was amended with
the signing of Republic Act No. 11032 or An Act of Promoting Ease of Doing Business
and Efficient Government Service Delivery (EODB-EGSD) on May 28, 2018. Even
before the approval of RA 11032, Assistant Secretary Edgar C. Galvante has already
ordered for the re-engineering and streamlining of all LTO processes to further improve
our services to the public.
In line with that commitment, a workshop was conducted to update/revise the LTO
Citizen’s Charter and to standardize the procedures in the field offices. The activity was
held on June 5 to 7, 2018 at Hive Hotel and Convention Place with no less than Asst.
Secretary Galvante delivering his message to the participants. It was also on the first
day that CSC Director Maria Luisa Salonga-Agamata attended the event as our
Resource Speaker. She was very glad that the event coincided with the newly
approved law, RA 11032. She discussed the new law to the LTO ARTA Vice Chairman,
Team Leaders and members of the sub-committees as well as to the Regional ARTA
Focal Persons of the previous LTO ARTA (RA. 9485) Committees.
Pursuant to the implementation of RA No. 11032 or the “Ease of Doing Business and
Efficient Government Service Delivery Act of 2018”, the Assistant Secretary
reconstituted on July 02, 2018 the LTO Anti-Red Tape Committee composed of the
following:
EXECUTIVE COMMITTEE
Chairman: Executive Director Romeo G. Vera Cruz
Vice Chairman: Maribel T. Salazar
Members: Atty. Esteban M. Baltazar, Jr.
Dir. Francis Ray A. Almora
Atty. Mercy Jane Paras-Leynes
Irenea D. Nueva
Rector C. Antiga
Marie-Jean D. Victorio
SUB-COMMITTEE
A. Monitoring Committee
Team Leader: Marie-Jean D. Victorio
Asst. Team Leader: Baby Anabel V. Endaya
Members: Marcelina C. Hugo
Evelyn A. Santos
Bernadette A. Familaran
Marivic Hazel M. Capulong
Ronaldo M. Arcus
v
Brian C. Albarillo
Maria Corazon Czarina P. Mahusay
D. Anti-Fixer Committee
Team Leader: Dir. Francis Ray A. Almora
Asst. Team Leader: Col. Rizaldy C. Salimbangon
Members: Roberto A. Valera
Rogelio S. Salom
Eliza V. Caguete
E. Facilities Improvement
Team Leader: Engr. Nelson J. Lucas
Asst. Team Leader: Dr. Louie S. Miranda
Members: Norlito D.C. Ibana, Jr.
Nilo Ricardo V. Rostata
F. Secretariat
Head Secretariat: Esvimin E. Garcia
Members: Maricris C. Tandoc
Richelle Joyce F. Perucho
Nivette Amber M. Pastorite
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Region IV-B Jocelyn D. Rillo `
Region V Jolima D.J. Daquiera
Region VI Emmie Marie G. Delos Santos
Region VII ARD Alita C. Pulga
Region VIII Maribel E. Bandolon
Region IX Abdelshan N. Amilassan
Region X Laila O. Dungog
Region XI Dianalyn S. Vergara
Region XII Atty. Maritess Q. Doria
CAR Rosario K. Uyaman
CARAGA Engr. Ramil P. Leones
NCR Angelina R. Fadriquela
On September 25, 2018, the DTI Competitiveness and Ease of Doing Business Group
headed by Asst. Secretary Mary Jean T. Pacheco conducted EODB-EDGS IRR
Consultation. This was attended by Ms. Maribel T. Salazar, Vice-Chairman of the
ARTA Committee, Ms. Marie-Jean D. Victorio, Team Leader of the Monitoring
Committee and Mr. Danilo J, Encela, Team Leader of the Citizen’s Charter Committee.
On January 10, 2019, a Memorandum was issued to all Services and Divisions of the
Central Office to submit to the Management Division their processes which were not
part of the previous Citizen’s Charter. There was a set deadline which was January 16,
2019 and the processes shall include non-frontline or back end processes that supports
frontline transactions.
On February 26 to March 1, 2019, a Write Shop was conducted in Baguio City by both
the Monitoring and Citizen’s Charter Committees. Invited as resource persons were
officers from the different Regional Offices. They were tasked to review the back-end
processes submitted by the different Services and Divisions of the Central Office as well
as to think of some ways to streamline the frontline processes. Checklists of
requirements for frontline services were reviewed and updated. The following are the
participants for this activity:
vii
13. Melu Jean C. Galvan Resource Person CAR
14. Lalaine E. Sobremonte Resource Person CAR
15. Amado A. Gomez Resource Person R-I
16. Rosemarie P. Pocsidio Focal Person R-I
17. Clafel M. Mendiola Resource Person R-II
18. Clarisa A. Sulit Resource Person R-IVA
19. Ma. Victoria Margarita V. Focal Person R-IVA
Arellano
20. Atty. Maritess Q. Doria Focal Person R-XII
21. Maureen E. Lause Resource Person R-VIII
22. Notre Dame Sheper Technical Secretariat -CO
Charity L. Roque
On May 6, 2019, a Pre-working session on the Citizen’s Charter was conducted by the
Anti-Red Tape Authority (ARTA) at Dusit Thani Hotel, Makati which was attended by
Ms. Marie-Jean Victorio. All the issues and concerns encountered in the
implementation of RA 9485 were discussed as well as how surveys were conducted
differently by the evaluators/enumerators.
The EODB-EGSD Technical Working Group continued to review and discuss the
processes that can be streamlined, consistent with the directive of the President in his
SONA last July 22, 2019.
Upon receipt of the Joint Memorandum Circular No. 2019-001 dated July 17, 2019
together with the Citizen’s Charter Template, the TWG held regular meetings to discuss
the policy and the new template. The TWG wanted to further review, enhance and
streamline the frontline and non-frontline processes.
In order to introduce and adapt the new template required by the ARTA, a Write shop
on the finalization of the 3rd edition of the LTO Citizen’s Charter was conducted from
September 10 to 13, 2019 at Lima Hotel, Malvar, Batangas and attended by the
following:
viii
14. Ma. Victoria Margarita V. Resource Person R-IVA
Arellano
15. Maribel E. Bandolon Resource Person R-VIII
16. Notre Dame Sheper Technical Secretariat -CO
Charity L. Roque
17. Richelle Joyce F. Perucho Technical Secretariat -CO
18. Cirila C. Lasin Resource Person R-IVA
19. Teodora D. Aguirre Resource Person R-IVA
On September 19, 2019, we invited ARTA Officials namely: Atty. Leonardo Tapia, Engr.
Aiza Samzon and Mr. Marco Montenegro for a meeting. They presented the salient
points of the law and discussed/clarified some gray areas of the IRR and Memorandum
Circular No. 2019-002.
On October 28 to 31, 2019, a Workshop on the Final Review on the Updated Citizen’s
Charter Handbook was conducted at Summit Ridge Tagaytay Hotel, Tagaytay City.
Same was attended by the Citizen’s Charter TWG and representatives/users of all the
different LTO processes from the Regional Offices, District/Extension Offices and
Licensing Centers. Their comments, issues and concerns were consolidated and
presented to LTO Executive Director, Atty. Romeo G. Vera Cruz and the Chief of the
Operations Division – Central Office, Atty. Mercy Jane B. Paras-Leynes. Below were
the attendees:
1. Marie-Jean D. Victorio Central Office
2. Danilo J. Encela Central Office
3. Emerita O.Soliven Central Office
4. Arabelle O. Petilla Central Office
5. Engr. Roberto S. Se Central Office
6. Atty. Zoj Daphne Usita-Angustia Central Office
7. Maria Agnes M. Bañares Central Office
8. Shiela D. Rodriguez Central Office
9. Lolita D. Gapuz Central Office
10. Victoria B. Yap Central Office
11. Notre Dame Sheper Charity L. Roque Central Office
12. Richelle Joyce F. Perucho Central Office
13. Atty. Denmark M. Rillera Region I, San Fernando, L.U.
ix
14. Rosemarie P. Pocsidio Region I, San Fernando, L.U.
15. Cathrayn C. Alañon Region I, San Fernando, L.U.
16. Florentino D. dela Cruz Region II, Tuguegarao, Cagayan
17. Atty. Sushen Jimbel Mariz M. Sison Region III, San Fernando,
Pampanga
18. Maria Rosario E. Zapanta Region III, San Fernando,
Pampanga
19. Clarisa A. Sulit Region IVA, Lipa City
20. Atty. April R. Casabuena Region IVA, Lipa City
21. Engr. Teodora D. Aguirre Region IVA, Lipa City
22. Mr. Jorge Antonio P. Calayo Region IVB, MIMAROPA
23. Merwyn C. Quitain Region IVB, MIMAROPA
24. Grace R. Rojas Region V, Legazpi City
25. Atty. Allan D. Sacramento Region VI,Iloilo City
26. Jose A. Degullado, Jr. Region VI, Iloilo City
27. Atty. Vicente L. Gador Jr. Region VII, Cebu City
28. Erwin C. Patalinjug Region VII, Cebu City
29. Narcisa Felicitas M. Tabarnero Region VIII, Tacloban City
30. Grace M. Carsido Region VIII, Tacloban City
31. Allan E. Macabangkit Region IX, Zamboanga City
32. Alizar B. Manini Region IX, Zamboanga City
33. Engr. Virgie Concejo Bacas Region X, Cagayan De Oro City
34. Eleanor S. Calderon Region XI, Davao City
35. Melencio I. Diaz, Jr. Region XI, Davao City
36. Elizabeth A. Illustre Region XI, Davao City
37. Atty. Maritess Q. Doria Region XII, Koronadal City
38. Atty. Shahani M. Racman Region XII, Koronadal City
39. Engr. Ma. Christina D. Dacua CAR, Baguio City
40. Brendo A. Failoga CAR, Baguio City
41. Engr. Eugene P. Rula CARAGA, Butuan City
42. Wilma C. Ramirez NCR East
43. Adele P. Fabic NCR East
44. Hanzley H. Lim NCR West
45. Ella D. Bautista NCR West
46. Rechelle A. Versoza NCR West
Special acknowledgement to the personnel of Region IV-A for their invaluable work as
the Secretariat in the Write and Workshop held last September 10 to 13 and Oct, 28 to
31, 2019.
x
November 22, 2019
The LTO Anti-Red Tape Committee was again reconstituted to update its members,
consists of the following, since some were re-assigned to other regions/offices while
others are about to retire, to wit:
EXECUTIVE COMMITTEE
Chairman: Executive Director Romeo G. Vera Cruz
Vice Chairman: Atty. Mercy Jane Paras-Leynes
Members: Atty. Esteban M. Baltazar, Jr.
Irenea D. Nueva
Marie-Jean D. Victorio
Charlie del Rosario
Rector C. Antiga
Roberto S. Se
SUB-COMMITTEE
C. Monitoring Committee
Team Leader: Marie-Jean D. Victorio
Asst. Team Leader: Baby Anabel V. Endaya
Members: Marcelina C. Hugo
Evelyn A. Santos
Bernadette A. Familaran
Maria Corazon Czarina P. Mahusay
Brian C. Albarillo
Marivic Hazel M. Capulong
xi
D. Citizen’s Charter Committee
Team Leader: Danilo J. Encela
Asst. Team Leader: Arabelle O. Petilla
Members: Emerita O. Soliven
Annabella A. Cruz
Ismael L. Luoang
Evangeline S. Salonga
Sheila D. Rodriguez
Jennifer A. Chagas
Notre Dame Sheper Charity L. Roque
H. Anti-Fixer Committee
Team Leader: Charlie del Rosario
Asst. Team Leader: Rogelio S. Salom
Members: Joe Ibañez
Ma. Eliza V. Caguete
I. Facilities Improvement
Team Leader: Engr. Marie Pauline Malantic
Asst. Team Leader: Engr. Nelson J. Lucas
Members: Norlito D.C. Ibana, Jr.
Nilo Ricardo V. Rostata
J. Secretariat
Head Secretariat: Nivette Amber M. Pastorite
Members: Maricris C. Tandoc
Karen P. Dela Cruz
Richelle Joyce F. Perucho
Mhariella Santos
xii
March 04, 2020
The Office acknowledges with utmost gratitude the invaluable cooperation, support,
insights, and the untiring efforts of all those who helped us in the preparation of the
amended LTO Citizen’s Charter 3rd Edition.
xiii
CITIZEN’S CHARTER
GENERAL INTRODUCTION
Objective:
The Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD)
according to Sec. 2 intended to promote integrity, accountability, proper management of
public affairs and public property as well as to establish effective practices, aimed at the
efficient turnaround of the delivery of government services and the prevention of graft and
corruption in government.
Scope:
The EODB-EGSD covers not just frontline services referred to as Business transactions,
but also all non-frontline services (non-business transactions or back-end support
services. It also applies to all government offices and agencies including LGUs and
GOCCs whether located in the Philippines or abroad.
Strategy
The Citizen’s Charter describes the step-by-step procedure for availing a particular
service, the person responsible for each step, the documents needed to be submitted
and the fees to be paid, if any.
The Citizen’s Charter of each agency has a dual purpose – it shall be the basis for
establishing accountability and recognizing good performance to grant rewards and
incentives.
A Public Assistance and Complaints Desk is at all times made available for the client or
customer to express adequately his comment, complaint, suggestion and appreciation
that can be used by the office for periodic monitoring and review of the Citizen’s Charter
with the end in view of improving and enhancing the LTO services.
For inquiries you may refer to the LTO’s official website: www.lto.gov.ph., and for the
directory of LTO offices nationwide, found in pages xxvii - lxiii.
xiv
CITIZEN’S CHARTER
GENERAL GUIDELINES
I. This particular Citizen’s Charter serves as General Guide to all LTO Offices
Nationwide of the following:
III. The rationale behind the crafting of a Citizen’s Charter modified in different LTO
Offices is compelled by different circumstances experienced by the employees
thereat, to wit:
1. Offices with mixed processes (with new and renewal registration, new and
renewal driver’s license, LETAS transactions) having more than 800 to more
than 1,000 transactions a day but with limited number of personnel.
2. Offices with only licensing transactions but with limited personnel who do multi-
tasking functions and half of which are Job Order who do not have
accountability and no employee employer relationship.
xv
CITIZEN’S CHARTER
SPECIFIC GUIDELINES
SPECIFIC GUIDELINES
a. Service Name - shall contain all pertinent information needed by the citizens to
avail of a specific government service.
b. Description of the Service – tells the citizens the purpose of the service as well
as other pertinent information about the service.
c. Office or Division - the name of the service office where to process his/her
transaction.
f. Who May Avail – contain the definitive and complete lists of citizens who may
benefit from a particular government service.
h. Where to secure – the place, office and/or unit where to secure each requirement.
i. Client Steps – shall contain the step by step instructions in availing the requested
government service. This shall contain concise and direct-to-the-point information
on what the citizens should do to complete the government service.
xvi
LIST OF SERVICES
1. PACD
• External
1. Filing and Handling of Complaints and Feedbacks
1.1. Walk-in Complaints
1.2. Suggestion Box
2. Complaints Received by the Digital Media – Public Assistance Office
2.1. Received by Central Office Digital Media Public Assistance Office (CDM-
PAO)
2.2. Received by the Regional Office Digital Media Public Assistance Office
(RDM-PAO)
2. LICENSING
• External
1. Student Permit
2. New Driver’s License (Non-Professional)
3. Conductors License
4. Change Classification from Non-Professional Driver's License to Professional
Driver's License with Same Restriction Code
5. Change Classification from Non-Professional Driver's License to Professional
Driver's License with Additional Restriction Code
6. Additional Restriction Codes
7. Conversion of Expired Foreign Driver’s License to Non-Professional Driver's
License
8. Conversion of Foreign Driver's License to Professional Driver's License
9. Renewal of Delinquent Driver’s License [Expired for more than Two (2) Years] and
Downgrading of Delinquent Professional Driver’s License to Non-Professional
Driver’s License
10. Change Classification from Professional Driver's License to Non-Professional
Driver's License
11. Miscellaneous Driver's License Transactions
11.1. Conversion of Valid Foreign Driver’s License to Non-Professional Driver’s
License
11.2. Reactivation of Philippine Driver’s License
11.3. With Revision of Records
11.3.1. Change Name
11.3.2. Correction of Name / Birth date
11.3.3. Change Civil Status
11.3.4. Change in Citizenship
11.3.5. Change Address
11.4. Application for Duplicate Driver’s / Conductor’s License / Student Permit
12. Renewal of Driver’s / Conductor’s License
12.1. Renewal of Driver’s / Conductor’s License
12.2. Renewal of Driver’s License of Filipino Living Abroad
13. License Certification and Transaction History
13.1. For DFA Authentication
xvii
13.2. For Local Employment and other purposes
13.3. Request for License Transaction History
14. Request for System Updates (RSU) for Double License
14.1. Double License-Same Name, Birthday and Customer Details but with Two
(2) Different License Numbers
14.2. Double License-One and the Same Licensee but with Two (2) Different
Customer Details and License Numbers
15. Request for System Update (RSU) for License and Customer Details /
Misrepresentation of Age / Identity
15.1. For Misrepresentation (Option A)
15.2. For Misrepresentation (Option B)
15.3. For Updating for Customer Details (Customer Details: Height, Weight,
Gender, Nationality, Misspelled Addresses /Name, License Details:
(Number, Restriction Code, Type)
16. Accreditation of Medical Clinics – New
17. Accreditation of Medical Clinics – Renewal
18. Registration of Physicians – New
19. Registration of Physicians – Renewal
20. Accreditation of Driving School/Driving Enhancement Program Training Center –
New
20.1. For New Driving School Applicant
20.2. For Existing Accredited Driving School
21. Accreditation of Driving School/ Driving Enhancement Program Training Center –
Renewal
22. Accreditation of Driving School’s Instructor – New
23. Accreditation of Driving School’s Instructor – Renewal
24. Examination for Driving School Instructors
25. Driving Enhancement Program
xviii
4. MOTOR VEHICLE INSPECTION (MVI)
• External
1. Motor Vehicle Inspection (MVI)
1.1. For Renewal of Motor Vehicles Registration
1.2. All Applicable Miscellaneous Registration Transactions
1.3. Apprehended Motor Vehicles Requiring Inspection
5. REGISTRATION
• External
1. Initial Registration of Motor Vehicle (MV)
1.1. Brand New Locally Assembled / Manufactured Completely Built Units (CBU)
/ Imported CBUs/Brand New Local/Imported Trailer
1.1.1. Brand New Motorcycle with Sidecar (TC)
1.1.2. Tax Exempt
1.1.3. Used-Imported
1.1.3.1. Exempted from EO 156/877-A
1.1.3.2. Through the No Dollar Importation
1.1.4. Rebuilt Trucks and Buses
1.1.4.1. With New or Used Imported Engine and/or Chassis
1.1.5. Imported Motor Vehicles Acquired Through Public Bidding
2. Renewal of Motor Vehicle (MV) Registration
2.1. Tax Exempt
2.2. Other Exempt Vehicle (OEV) Under Special Economic Zones
2.3. For Hire
2.4. Stolen and Recovered
2.5. Reactivation of Storage
3. Storage of Motor Vehicles
4. Miscellaneous Transactions
4.1. Transfer of Ownership
4.1.1. Under Bond Motor Vehicle
4.1.2. Motor Vehicles Acquired Through Sheriff’s Certificate of Sale Issued
Under and Extra-Judicial Foreclosure Sale
4.1.3. Motor Vehicles Acquired Through a Sheriff’s Certificate of Sale
Through a Judicial Foreclosure Sale
4.1.4. Motor Vehicles Acquired Through an Extra-Judicial Foreclosure Sale
Conducted Before a Notary Public
4.1.5. Motor Vehicles Acquired Through Sheriff’s Certificate of Sale
Pursuant to a Money Judgment which has Become Final and
Executory
4.1.6. Private Motor Vehicles / Motor Cycles
4.1.7. For Hire Motor Cycles with Side Car
4.1.8. Motor Vehicles Acquired Through Public Bidding Conducted by
Government Office/Entity
4.1.9. Motor Vehicles Acquired at Public Auction Before a Notary Public by
Virtue of Mechanics Lien
xix
4.1.10. MVs Acquired Through Extra-Judicial Settlement of Estate of
Deceased Person
4.1.11. MVs Acquired Through Judicial Settlement of Estate of Deceased
Person
4.2. Annotation and Cancellation of Mortgage
4.2.1. Annotation of Mortgage and Other Liens or Encumbrances
4.2.2. Cancellation of Mortgage and Other Liens and Encumbrances
4.2.3. Cancellation of Mortgage when the Financing Company (Mortgagee)
No Longer Exists and the Release of Mortgage Contract is Missing
4.3. Change Classification
4.3.1. Private to For Hire
4.3.2. For Hire to Private
4.3.3. Private to Government
4.3.4. Private to Exempt
4.3.5. Exempt to Private
4.3.6. Exempt to Exempt
4.4. Application for Change Body/Body Design/Engine/Color
4.4.1. Change Body / Body Design
4.4.2. Change Color
4.4.3. Change Engine
4.5. Duplicate Certificate of Registration / Certificate of Registration -
Encumbered
4.6. Lost or Replacement of Plates/Tags/Sticker/RFID Sticker
5. Re-Stamping of Engine/Chassis Number
6. Request for Motor Vehicle Verification
6.1. Request from Government Agency
6.2. Request from private entities, bank, foreign embassies, and financial
institutions
6. LAW ENFORCEMENT AND TRAFFIC ADJUDICATION SERVICE (LETAS)
• External
1. Settlement of Admitted Apprehension
1.1. Admitted Cases Settled Within 15 Days from the Date of Apprehension,
Without Accessory Penalty
1.2. Admitted Cases Settled Within 15 Days from the Date of Apprehension, With
Accessory Penalty
2. Adjudication of Contested Apprehension
2.1. Contested Cases (Traffic Adjudication Service (TAS) and Regional Offices)
2.2. Contested Cases (District Offices)
2.3. Motion for Reconsideration (TAS) and Regional Office
2.4. Appeal on Decided Cases
3. Encoding of Alarm on Driver’s License and Motor Vehicles in Relation to Orders
Issued by Competent Courts or Quasi-Judicial Bodies
4. Filing of Complaint and Lifting of Alarm
4.1. Double Issuance of Driver’s License
4.2. Double Issuance of License Plate
4.3. Fake Driver’s License
xx
4.4. Client’s Filing of Complaint
4.5. Investigation on the Illegal Transfer of Ownership of Motor Vehicle
4.6. Lifting of Alarm (IID)
5. Lifting of Alarm (TAS)
5.1. PNP-HPG Report involves in vehicular accident
5.2. PNP-HPG watch list alarm to Stolen/Car napped motor vehicles
5.3. Department of Health (DOH) Alarm
5.4. Complaint/s at Land Transportation Franchising Regulatory Board (LTFRB)
5.5. Complaint/s at Internal Investigation Division (IID)
6. Certification of No Pending Apprehension and Alarm
6.1. For Local and Abroad Employment
6.2. For Lost Plate
6.3. Other Requirements (for Representative)
• Internal
1. Encoding of Apprehension Cases
• Internal
1. Handling of Driver’s/Conductor’s License Hit List Report
1.1. Handling of double entry (with same customer details and license number)
based on the Adjudication Hit List Report
1.2. Handling of erroneous encoding of license number or biometric capture of
fingerprints, signature and photo based on the Adjudication Hit List Report
(RSU-D)
2. Handling of Request for User System Update (RUSU) for LTO-IT, Do-It-Yourself
(DIY) and Payment Assessment Tool (PAT) Users
2.1. For New Users
2.2. For Addition of Roles/Change Role/Change Password/Change Site/Delete
Role/Deactivate User
3. User Account Enrollment for the Driver’s Licensing System Automated Fingerprint
Identification System (AFIS) for Driver’s License
• External and Internal
1. Request for Data Take-On
1.1. Transfer of Ownership
1.2. Change Engine/Chassis and Rebuilt
1.3. Auctioned Motor Vehicles
xxii
8. HUMAN RESOURCE AND DEVELOPMENT
• Internal
1. Application for Leave of Absence (ALA)
1.1. Application for Vacation Leave
1.2. Application for Sick Leave
1.3. Application for Maternity Leave
1.4. Application for Special Privilege Leave, Forced Leave, Paternity Leave
1.5. Application for Rehabilitation Leave for job-related injuries
2. Grant of Study Leave
3. Grant Scholarship Program
4. Learning and Development
5. Rewards and Recognition
6. Performance and Management
7. Grant of Employees Welfare and Benefits
9. FINANCE
• External and Internal
1. Payment Procedure for Government Expenditures (Simple)
1.1. Cash Advances
1.1.1. Granting of Cash Advances
1.1.1.1. Petty Cash Fund
1.1.1.2. Travelling Allowances
- Local Travel
- Foreign Travel
1.1.2. Liquidation of Cash Advances
1.1.2.1. Payroll Fund for Salaries, Wages, Allowances, Honoraria
and Other Similar Expenses
1.1.2.2. Travelling Expenses
- Local Travel
- Foreign Travel
1.2. Salaries and Wages
1.2.1. For Regular and Casual Employees (Payroll)
1.2.2. For Regular and Casual Employees (Individual Claims)
1.2.2.1. First Salary
1.2.2.2. If Deleted from the Payroll
1.2.3. Salary of Casual/Contractual Personnel
1.2.4. Salary Differentials Due to Promotion/Step Increment
1.2.5. Last Salary
1.2.6. Salary Due to Heirs of Deceased Employee
1.2.7. Maternity Leave
1.3. General Claims Through the Automated Teller Machine (ATM)
1.4. Allowances, Honoraria and Other Forms of Compensation
xxiii
1.4.1.Personnel Economic Relief Allowance (PERA)
1.4.2.Representation and Transportation Allowance
1.4.3.Clothing/Uniform Allowance
1.4.4.Productivity Incentive Allowance
1.4.5.Special Counsel Allowance
1.4.6.Honoraria
1.4.6.1. Government Personnel Involved in Government
Procurement
1.4.6.2. Teaching Personnel (Department of Educations, TESDA,
SUCs and Other Educational Institutions)
1.4.7. Lecturer/Coordinator
1.4.8. Longevity Pay
1.4.9. Year-End Bonus and Cash Gift
1.4.10. Retirement Benefits
1.4.11. Terminal Leave Benefits
1.5. Other Expenditures
1.5.1. Communication
1.5.2. Extraordinary and Miscellaneous Expenses
1.5.3. Fuel, Oil and Lubricants
1.5.4. Advertisement
1.5.5. Insurance, Premiums, Taxes, Duties and Licenses
2. Payment Procedure for Government Expenditures (Complex)
2.1. Cash Advances
2.1.1. Granting of Cash Advances
2.1.1.1. Payroll Fund of Salaries, Wages, Allowances, Honoraria
and Other Similar Expenses
2.1.1.2. Field/Activity Current Operating Expenses
2.1.2. Liquidation of Cash Advances
2.1.2.1. Petty Cash Fund (PCF) Replenishment
2.1.2.2. Field/Activity Current Operating Expenses
2.2. Fund Transfers
2.2.1. Transfer of Funds to Implementing Agencies
2.2.1.1. Transfer
2.2.1.2. Implementation and Liquidation by Implementing Agency
2.2.1.3. Liquidation by Source Agency
2.2.2. From Trust Fund to the General Fund for Unspent Balance/Excess
Amount
2.3. Allowances, Honoraria and Other Forms of Compensation
2.3.1. Subsistence, Laundry and Quarters Allowance
2.3.2. Hazard Duty Pay
2.3.3. Overtime Pay
2.3.4. Monetization
2.3.5. Loyalty Cash Award/Incentive Award
2.3.6. Collective Negotiation Agreement (CNA) Incentive
2.4. Other Expenditure
2.5. Procurement
xxiv
2.5.1. Procurement Through Alternative Modes
2.5.1.1. Infrastructure/MOOE Project (Amount is Below P50,000.00
Only)
2.5.1.2. Repair and Maintenance of Motor Vehicles/Equipment
2.5.1.3. Supplies and Materials and Semi-Expendable Equipment
2.5.2. Procurement Through ADA or Direct Payment
2.5.3. Cultural and Athletic Activities
2.5.4. Trainings and Seminars
2.5.4.1. For RD’s Conference Accommodation/In-House Training
or Conference
2.5.4.2. For Accredited Organizations
2.5.5. Consulting Services
3. Payment Procedure for Government Expenditures (Highly Technical)
3.1. Allowances, Honoraria and Other Forms of Compensation
3.1.1. Honoraria
3.1.1.1. Special Projects
3.1.1.2. Science and Technological Activities
3.2. Other Expenditures
3.3. Procurement
3.3.1. Procurement Through Public Bidding
3.3.1.1. Infrastructure Contract
3.3.1.2. Consulting Service
3.3.1.3. Goods and Services
- Freight Charges
- Security and Janitorial Services
- Agency Procurement Request and Purchase Order/Job
Order
10. OTHERS
• Internal
1. Disposal of Obsolete Records
2. Requisition of Plates and Stickers
3. Requisition and Distribution of Driver’s License and Accountable & Non-
Accountable Forms
3.1. Distribution/ Issuance of Driver’s License (DL) Cards
3.2. Distribution/ Issuance of Accountable and Non-Accountable Forms
xxv
I. PACD
External Services
1. FILING AND HANDLING OF COMPLAINTS AND FEEDBACKS
Feedback and complaint mechanisms help build a culture of transparency and accountability, and improve program quality. It may
be formal or informal, written or verbal, signed or anonymous
Classification: Simple
1. Duly Accomplished Original Copy of Complaints Feedback Form Public Assistance and Complaints Desk (PACD)
3. Analyzes Complaints/Feedback
2. One (1) copy of photo/s, video/s, and any data relevant to support the
Client
concern
2.1. Received by Central Office Digital Media Public Assistance Office (CDM-PAO)
1. Lodges complaint through 1. Acknowledges receipt of the case/s
various digital communication and responds to all concerns, comments/
channels (i.e. e-8888 suggestions, complaints, queries and
SMT-Social Media
Malacañang Hotline, email, SMS, requests for assistance using the LTO Officer (SMO)/
LTO Facebook Page/ online social media/ public assistance None 1 day PMT-Public
Messenger, ARTA, Contact accounts. Assistance Officer
Center ng Bayan (CSC-CCB), (PAO)
1.1 Verifies facts and asks for
e-Freedom of Information (FOI))
additional information, if necessary.
2.2. Received by the Regional Office Digital Media Public Assistance Office (RDM-PAO)
1. Lodges complaint through 1. Acknowledges receipt of the case/s
various digital communication and responds to all concerns, comments/
channels (i.e. e-8888 suggestions, complaints, queries and
Malacañang Hotline, email, SMS, requests for assistance using the LTO SMT-Social Media
Officer (SMO)/
LTO Facebook Page/ online social media/ public assistance
None 1 day PMT-Public
Messenger, ARTA, Contact accounts. Assistance Officer
Center ng Bayan (CSC-CCB), (PAO)
e-Freedom of Information (FOI)) 1.1 Verifies facts and asks for
additional information, if necessary.
Note: Processing time includes waiting time and starts upon the submission of complete requirements.
External Services
1. STUDENT PERMIT
Authority issued to a person who desires to learn to operate motor vehicles
1. District Office/Licensing Center authorized by the Regional Offices except NCR which shall be
Office or Division: handled by the License Section, Central Office (For foreigner applicants)
2. Licensing Centers, DLROs, District / Extension Offices, E-Patrol
Classification: Simple
STUDENT PERMIT 11
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3. For applicants below 18 years of age, one (1) parent's consent or a person
having custody/care or supervision over the minor applicant authorizing the
applicant to secure a student permit with presentation of one (1) original and Parents or Guardian
submission of one (1) photocopy of any valid government issued ID of the For ID: Any issuing government agency
parent/affiant with photo and signature
STUDENT PERMIT 12
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
STUDENT PERMIT 13
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
Student Permit
P150.00 (SP)
Application Fee
5. Proceeds to the Cashier for 5. Accepts payment and issues Official P100.00(AP)
1 hour Cashier
payment of fees Receipt (OR) IT Fee
P67.63
TOTAL:
P317.63
6. Receives Student Permit and 6. Prints Student Permit and requires
Official Receipt applicant to sign the logsheet
None 10 minutes Releasing Clerk
2 hours, 20
TOTAL: P 317.63
minutes
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on the
next working day and be prioritized at the step where he/she stopped.
STUDENT PERMIT 14
2. NEW DRIVER'S LICENSE (NON-PROFESSIONAL)
Privilege granted by the LTO to a qualified person to operatie a particular type of motor vehicle
1. Licensing Centers
Office or Division:
2. Authorized District Offices / Extension Offices
Classification: Simple
Qualifications
5. Must be a holder of Student-Driver’s Permit valid for at least thirty one (31) days from issuance /
expired foreign driver's license / expired non-professional driver's license for more than two (2) years
2. Presentation of copy of the medical certificate. (Electronically transmitted Medical clinics accredited by Land Transportation
to LTO by the accredited medical clinic) Office (LTO)
Note:
a. Acceptable Government issued ID's - Philippine passport, Social Security System (SSS) Card, UMID Card, PhilHealth ID,
TIN Card, Postal ID, Voter’s ID, Professional Regulation Commission (PRC) ID, Senior Citizen ID, OFW ID, Overseas
Workers Welfare Administration (OWWA) ID, National Council of Disabled Affairs (NCDA) ID, Solo Parent ID,Voter’s
Certification, Government Services and Insurance System (GSIS) e-Card, Seaman's Book, Government Owned and/or
Controlled Corporations (GOCC) ID, Home Development Mutual Fund (HDMF) ID, Department of Social Welfare and
Development (DSWD) Certification, Integrated Bar of the Philippines (IBP) ID
b. Maximum of three (3) Restriction Codes only (1, 2, 6 and/or 7 or 1, 4, 6 and/or 7 or equivalent DL codes)
1. Licensing Centers
Office or Division:
2. Authorized District Offices / Extension Offices
Classification: Simple
Qualifications
CONDUCTOR'S LICENSE 17
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3. Presentation of original and submission of one (1) photocopy of birth
certificate and marriage contract (for married women) duly authenticated by
Philippine Statistics Authority (PSA). In areas where there is no PSA branch, Philippine Statistics Authority (PSA)
presentation of original and submission of one (1) photocopy of birth certificate Office of the Local Civil Registry
validated by the Office of the Local Civil Registry with attached Official
Receipt.
4. Taxpayer's Identification Number (TIN) Bureau of Internal Revenue (BIR)
CONDUCTOR'S LICENSE 18
4. CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL
DRIVER'S LICENSE (NPDL & PDL) WITH SAME RESTRICTION CODE
The process of upgrading the privilege granted to drive certain type of vehicle from purely private use to getting authority to operate a
vehicle, of similar category, for compensation. This also enables a driver to operate a public utility vehicle of same category.
1. Licensing Centers
Classification: Simple
Qualifications
4. Must be a holder of a valid NPDL issued at least six (6) months from issuance
CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE (NPDL PDL) WITH SAME RESTRICTION CODE 19
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE (NPDL PDL) WITH SAME RESTRICTION CODE 20
5. CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL
DRIVER'S LICENSE (NPDL TO PDL) WITH ADDITIONAL RESTRICTION CODE
Asisde from upgrading the driver's license to allow the holder to drive for compensation, this process includes the incorporation of
another type of vehicle which the driver is authorized to operate.
1. Licensing Centers
Classification: Simple
General Qualifications
4. Must be a holder of a valid Non-Professional Driver's License with any Restriction code 1, 2, 4, 6
and/or 7 issued at least one (1) year prior to application
5. Must NOT have been cited for two (2) or more counts of reckless driving during the period of validity
of his/her existing license
CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE (NPDL TO PDL) WITH ADDITIONAL RESTRICTION CODE 21
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Customer Service Representative (CSR) of
License Section, Central Office, Licensing
1. Duly accomplished Application Form for Driver’s License (ADL) Centers, Driver's License Renewal Offices,
District Offices, Land Transportation Office Official
Website (www.lto.gov.ph)
2. Presentation of copy of the medical certificate. (Electronically transmitted to Medical clinics accredited by Land Transportation
LTO by the accredited medical clinic) Office (LTO)
CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE (NPDL TO PDL) WITH ADDITIONAL RESTRICTION CODE 22
6. ADDITIONAL RESTRICTION CODES
The process of including other type of vehicles which the holder of a driver's license may operate.
1. Licensing Centers
Office or Division:
2. Authorized District Offices / Extension Offices
Classification: Simple
General Qualifications
2. Presentation of copy of the medical certificate. (Electronically Medical clinics accredited by Land Transportation
transmitted to LTO by the accredited medical clinic) Office (LTO)
1. Licensing Centers
Office or Division:
2. Authorized District Offices / Extension Offices
Classification: Simple
General Qualifications
Who may Avail: 2. Must be able to read and write in Filipino and/or English
3. Holder of a valid foreign driver's license whose visa is valid for 120 days upon arrival
1. Licensing Centers
Classification: Simple
General Qualifications
Who may Avail: 3. Must have passed the written and practical examination
5. Must NOT have been cited for two (2) or more counts of reckless driving during the period of validity
of his/her foreign license
3. Presentation of original and submission of one (1) photocopy of foreign For foreign DL: Applicant
Driver's License. If the foreign Driver’s License is not in English language, For official English translation: Local embassy of
original and one photocopy of official English translation. the issuing country
4. Presentation of original and submission of one (1) photocopy of valid
passport showing the first page, visa page and latest date of entry in the
Philippines or if born in the Philippines, presentation of the original and For passport and Visa: Country of Origin, Bureau
submission of one (1) photocopy of birth certificate duly authenticated by of Immigration and Deportation (BID)
Philippine Statistics Authority (PSA). In areas where there is no PSA branch, For birth certificate: Philippine Statistics Authority
presentation of the original and submission of one (1) photocopy of birth (PSA) / Local Civil Registry
certificate validated by the Office of the Local Civil Registry with attached
Official Receipt.
Classification: Simple
General Qualifications
Who may Avail: 1. Must be physically and mentally fit to operate a motor vehicle
RENEWAL OF DELINQUENT DRIVER'S LICENSE [EXPIRED FOR MORE THAN TWO (2) YEARS] AND DOWNGRADING OF DELINQUENT PROFESSIONAL DRIVERS LICENSE TO NON-
PROFESSIONAL DRIVER'S LICENSE (PDL TO NPDL) 29
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
2. Presentation of copy of the medical certificate. (Electronically transmitted to Medical clinics accredited by Land Transportation
LTO by the accredited medical clinic) Office (LTO)
RENEWAL OF DELINQUENT DRIVER'S LICENSE [EXPIRED FOR MORE THAN TWO (2) YEARS] AND DOWNGRADING OF DELINQUENT PROFESSIONAL DRIVERS LICENSE TO NON-
PROFESSIONAL DRIVER'S LICENSE (PDL TO NPDL) 30
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
Note: For Additional Restriction Code (RC1) and Change Classification expired PDL to NPDL, proceed to step 5
Examiner
4.1. Feeds the answer sheet to the None
1 hour (Written Exam)
Optical Meter Reader (OMR) and
provides the generated result of
the written exam
IF FAILED
2 hours, 35
End of transaction TOTAL None
minutes
IF PASSED
Note: For Conductor's License and Change Classification of Valid NPDL to PDL of the same restriction code, proceed to Step 6
IF FAILED
3 hours, 30
End of transaction TOTAL None
minutes
IF PASSED
Refer to the
7. Proceeds to the cashier for
7. Accepts payment schedule of fees on 1 hour Cashier
payment of fees
page 50-54
8. Checks and prints screenshot of
8. Proceeds to the encoding / the DL details of the applicant from
biometric window and accomplishes the existing LTO-IT system
form for encoding of complete details Encoder / Photo /
None
in the new LTO-IT system Signature Officer
50 minutes
8.1. Encodes applicant's details.
P 167.63 + (Refer
to the License
5 hours, 45
TOTAL: Schedule of fees
minutes
and charges on
page 50-54)
P100.00 + (Refer
Note : For Conductor's License
to the License
and Change Classification of 4 hours, 20
Schedule of fees
NPDL to PDL of the same minutes
and charges on
restriction code
page 50-54)
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on
the next working day and be prioritized at the step where he/she stopped.
1. Licensing Centers
Office or Division:
2. Authorized District Offices / Extension Offices
Classification: Simple
2. Presentation of copy of the medical certificate. (Electronically transmitted Medical clinics accredited by Land Transportation Office
to LTO by the accredited medical clinic) (LTO)
CHANGE CLASSIFICATION FROM PROFESSIONAL DRIVER'S LICENSE TO NON-PROFESSIONAL DRIVER'S LICENSE (PDL TO NPDL) 36
11. MISCELLANEOUS DRIVER'S LICENSE TRANSACTIONS
Other Driver's License Transactions specifically re-activation of Driver's License, updating of Conductor's or Driver's License
holder's details and application for duplicate Student Permit, Conductor's License and Driver's License.
1. LTO Licensing Centers, Authorized District / Extension Offices and Central Office License Section
Office or Division: 2. E- Patrols and DLROs (renewal and/or with change address)
3. LTO Licensing Centers and authorized District / Extension Offices with ONLINE Appointment System
(plain renewal only)
Classification: Simple
1. Holder of NPDL, PDL and Conductor's License not expired for more than two (2) years
Who may avail:
2. Holder of NPDL, PDL and CL who intends to leave the country and license is due for renewal within one
(1) year
2. Presentation of original and submission of one (1) photocopy of valid For passport and visa: Country of Origin, Bureau of
passport showing the first page, visa page and latest date of entry in the Immigration and Deportation (BID)
Philippines.
3. Presentation of copy of the medical certificate. (Electronically transmitted Medical clinics accredited by Land Transportation Office
to LTO by the accredited medical clinic) (LTO)
4. Presentation of original and submission of one (1) photocopy of valid For valid foreign DL: Applicant
foreign Driver's License. If the foreign Driver’s License is not in English For English translation of foreign DL: Local embassy
language, original and one (1) photocopy of official English translation of the issuing country
1. Duly accomplished Application for Driver's License (ADL) form Land Transportation Office
4. Presentation of original and submission of one (1) photocopy of valid For passport and visa: Country of Origin, Bureau of
passport showing the first page, visa page and latest date of entry in the Immigration and Deportation (BID)
Philippines.
a. Presentation of original copy and submission of one (1) photocopy of Court / Philippine Statistics Authority (PSA) / Office of
the Court Order authorizing the change of name the Local Civil Registry
Note:
a. Acceptable Government issued ID's - Philippine passport, Social Security System (SSS) Card, UMID Card, PhilHealth ID,
TIN Card, Postal ID, Voter’s ID, Professional Regulation Commission (PRC) ID, Senior Citizen ID, OFW ID, Overseas
Workers Welfare Administration (OWWA) ID, National Council of Disabled Affairs (NCDA) ID, Solo Parent ID,Voter’s
Certification, Government Services and Insurance System (GSIS) e-Card, Seaman's Book, Government Owned and/or
Controlled Corporations (GOCC) ID, Home Development Mutual Fund (HDMF) ID, Department of Social Welfare and
Development (DSWD) Certification, Integrated Bar of the Philippines (IBP) ID
b. If the issuing country practices left hand traffic, the applicant must undergo practical driving test.
1. Licensing Centers, Authorized District / Extension Offices and Central Office License Section
Office or Division: 2. E- Patrols and DLROs (renewal and/or with change address)
3. Licensing Centers and authorized District / Extension Offices with ONLINE Appointment System (plain
renewal only)
Classification: Simple
1. Holder of NPDL, PDL and Conductor's License not expired for more than two (2) years
Who may avail:
2. Holder of NPDL, PDL and CL who intends to leave the country and license is due for renewal within one
(1) year
2. Presentation of copy of the medical certificate. (Electronically transmitted Medical clinics accredited by Land Transportation
to LTO by the accredited medical clinic) Office (LTO)
1. Presentation of one (1) photocopy of passport (first page, visa page and
Applicant
departure in the Philippines and latest arrival overseas)
10. CHANGE CLASSIFICATION FROM PROFESSIONAL DRIVER'S LICENSE TO NON-PROFESSIONAL DRIVER'S LICENSE (PDL
TO NPDL)
Refer to License
3. Proceeds to the cashier for payment Schedule of fees
3. Accepts payment 1 hour Cashier
of fees and Charges on
page 50-54
Refer to License
Schedule of fees 1 hour, 35
TOTAL:
and Charges on minutes
page 50-54
Refer to License
Schedule of fees 2 hours, 20
END OF TRANSACTION TOTAL:
and Charges on minutes
page 50-54
11. RENEWAL OF LICENSE AND REVISION OF RECORDS (LC/DO/EO with MIXED TRANSACTIONS)
Refer to License
4. Proceeds to the cashier for payment Schedule of fees
4. Accepts payment 1 hour Cashier
of fees and Charges on
page 50-54
Refer to License
Schedule of fees 2 hours, 45
TOTAL:
and Charges on minutes
page 50-54
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on
the next working day and be prioritized at the step where he/she stopped.
• NEW LICENSE
• CONVERSION OF FOREIGN LICENSE
CONVERSION OF
NEW LICENSE
FOREIGN LICENSE
License Fee P 585.00 P 585.00
RENEWAL OF DRIVER'S LICENSE [NON-PROFESSIONAL DRIVER'S LICENSE (NPDL) / PROFESSIONAL DRIVER'S LICENSE (PDL)
AND CONDUCTOR'S LICENSE]
Conversion Fee - - -
CHANGE CLASSIFICATION:
• VALID NON-PROFESSIONAL DRIVER'S LICENSE (NPDL) TO PROFESSIONAL DRIVER'S LICENSE (PDL)
• VALID PROFESSIONAL DRIVER'S LICENSE (PDL) TO NON-PROFESSIONAL DRIVER'S LICENSE (NPDL)
• EXPIRED NPDL TO PDL / PDL TO NPDL
TOTAL P 325.00
RESTRICTION CODES 55
Applicable
Allowed Restriction Allowed Restriction Code/s with
Type of Existing Addtional
Qualification Code/s with Remarks Maximum of 3 RC
Transaction RC Restriction
Maximum of 3 RC (Initial issuance of DL)
Code
Motor vehicle with automatic
clutch only above 4,500
1, 2 6 1, 2, 6 5
CHANGE Valid NPDL kilograms gross vehicle
CLASSIFICATION issued at 5 weight
w/o ARC months prior to
(NPDL - PDL) application Articulated motor vehicle
1, 4, 6 1, 4, 6 6
1,600 kilograms and below
gross vehicle weight
Articulated motor vehicle
1,601 up to 4,500 kilograms
1, 2, 6 3, 7, 8 1, 2, 3, 6, 7, 8 Require longer 7
CHANGE Valid NPDL gross vehicle weight and
period prior to
CLASSIFICATION issued at least below
application to
w/ ARC 1 year prior to
ensure Articulated motor vehicle
(NPDL - PDL) application
1, 4, 6 5, 7, 8 1, 4, 5, 6, 7, 8 competence 8 4,501 kilograms and above
gross vehicle weight
RESTRICTION CODES 56
RESTRICTION CODES AND ITS EQUIVALENT DRIVER'S LICENSE CODES
DRIVER'S DRIVER'S LICENSE
RESTRICTION CLASSIFICATION VEHICLE
LICENSE CLUTCH GENERAL DESCRIPTION
CODES CATEGORY
CODES NPDL PDL
L1 - 2 wheeled vehicle with maximum
speed not exceeding 50 km/h
L2 - 3 wheeled vehicle with maximum
A L1, L2, L3
speed not exceeding 50 km/h
L3 - 2 wheeled vehicle with speed
1 √ √ MT/AT exceeding 50 km/h
L4 – 3 wheeled vehicle asymmetrically
arranged
L5 – 3 wheeled vehicle symmetrically
A1 L4, L5, L6, L7
arranged
L6 – 4 wheeled vehicle with GVW not
more than 350kgs
M1 - Vehicles up to 5,000 kgs GVW with
not more than 8 passenger seats
M2 - Vehicles up to 5,000 kgs GVW with
2 B, B1, B2 √ √ M1, M2, N1 MT/AT
more than 8 passenger seats
N1 - Vehicles up to 3,500 kgs GVW for
the carriage of goods
N2 - Vehicles more than 3,500 kgs GVW
but not exceeding 12,000 kgs GVW for
C N2, N3 the carriage of goods
N3 - Vehicles exceeding 12,000 kgs GVW
3 √ MT/AT for the carriage of goods
3.If representative, original authorization letter with one (1) photocopy of For Authorization letter: Driver's License holder
any valid government/company issued ID with photo and signature of the For IDs of Representative and Driver's License
applicant and representative holder: Any issuing government agency/company
3. If representative, original authorization letter with one (1) photocopy of For Authorization letter: Driver's License holder
any valid government/company issued ID with photo and signature of the For IDs of Representative and Driver's License
applicant and representative holder: Any issuing government agency/company
3. If representative, original authorization letter with one (1) photocopy of For Authorization letter: Driver's License holder
any valid government/company issued ID with photo and signature of the For IDs of Representative and Driver's License
applicant and representative holder: Any issuing government agency/company
Note:
a. Acceptable Government issued ID's - Philippine passport, Social Security System (SSS) Card, UMID Card, PhilHealth ID,
TIN Card, Postal ID, Voter’s ID, Professional Regulation Commission (PRC) ID, Senior Citizen ID, OFW ID, Overseas
Workers Welfare Administration (OWWA) ID, National Council of Disabled Affairs (NCDA) ID, Solo Parent ID, Government
Services and Insurance System (GSIS) e-Card, Seaman's Book, Government Owned and/or Controlled Corporations
(GOCC) ID, Home Development Mutual Fund (HDMF) ID, Department of Social Welfare and Development (DSWD)
Certification, Integrated Bar of the Philippines (IBP) ID
4. Proceeds to the cashier for 4. Accepts payment and issues Certification Fee
20 minutes Cashier
payment of fees Official Receipt (OR) P 100.00
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to
return on the next working day and be prioritized at the step where he/she stopped.
P 100.00 /
TOTAL: 5 hours
transaction
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. The Certification depends on the number of transaction history from the time the driver acquired his first DL and all other
succeeding transactions thereon. Example: One driver's license holder can have as much as 10 transaction histories.
d. For those request for certification with voluminous transaction coming from government agencies, insurance companies
and driving schools, the processing and waiting time is seven (7) working days.
e. Documents received to process certification at 1:00 PM can be claimed the next working day specifying the time on the stub.
Office or Division: Licensing Centers, Authorized LTO District / Extension Offices and License Section, Central Office
14.1. Complex
Classification:
14.2. Highly Technical
Type of Transaction: G2C – Government to Citizen
1.
Duly accomplished Application for Driver’s License (ADL) Customer Service Responsible (CSR)
2. Presentation of original and submission of one (1) photocopy of latest
Applicant
Driver's License
Refer to the procedure of Filing of Complaint and Lifting of alarm under no.4.1. Double 8 days, 50
Issuance of Driver's License on page 215-216 minutes
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
Office or Division: Authorized Licensing Centers, District /Extension Offices and License Section, Central Office
1.Duly accomplished original Application for Driver's License (ADL) form Customer Service Representative (CSR)
REQUEST FOR SYSTEM UPDATE (RSU) FOR LICENSE AND CUSTOMER DETAILS / MISREPRESENTATION OF AGE / IDENTITY 69
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
For misrepresentation of
age: None 15 minutes Evaluator
1.1. Informs the applicant of the
options and penalties the
applicant may avail of:
A. Payment of P5,100.00 or
B. Suspension of 1 year
Penalty
4. Proceeds to the Cashier for 4. Accepts payment and issues P5,000.00
10 minutes Cashier
payment of penalty OR Revision of
Records P100.00
REQUEST FOR SYSTEM UPDATE (RSU) FOR LICENSE AND CUSTOMER DETAILS / MISREPRESENTATION OF AGE / IDENTITY 70
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
*After updating from the License Section Central Office, any regular license transaction may follow.
2 hours,
TOTAL: Php 5,100.00
50 minutes
REQUEST FOR SYSTEM UPDATE (RSU) FOR LICENSE AND CUSTOMER DETAILS / MISREPRESENTATION OF AGE / IDENTITY 71
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
*After compliance of 1 year suspension, Licensee may apply for Student Driver’s Permit
2 hours,
TOTAL: None
20 minutes
15.3. FOR UPDATING OF CUSTOMER DETAILS SUCH AS HEIGHT, WEIGHT, GENDER, NATIONALITY, MISPELLED
ADDRESSES /NAME, LICENSE DETAILS: NUMBER, RESTRICTION CODE, TYPE
Evaluator /
1. None 1. Evaluates RSU None 5 minutes
Implementor
Refer to the procedure of Filing of Complaint and Lifting of alarm under no.4.1 Double 8 days, 50
Issuance of Driver's License on page 215-216 minutes
REQUEST FOR SYSTEM UPDATE (RSU) FOR LICENSE AND CUSTOMER DETAILS / MISREPRESENTATION OF AGE / IDENTITY 72
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
For updating of
Customer
Details -
Option A - 2
hours, 50
minutes
TOTAL: None Option B - 2
hours, 20
minutes
For
Misrepresentati
on of Identity - 8
days, 2 hours
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
REQUEST FOR SYSTEM UPDATE (RSU) FOR LICENSE AND CUSTOMER DETAILS / MISREPRESENTATION OF AGE / IDENTITY 73
16. ACCREDITATION OF MEDICAL CLINICS - NEW
An authority granted to the Medical Clinics relative to the issuance of Medical Certificates to Student-driver's Permit and
Driver's/Conductor's License Applicants
Assessment and Compliance Monitoring Team (ACMT), LTO Regional Office /
Office or Division:
Medical Unit, Central Office
Classification: Highly Technical
G2B - Government to Business
Type of Transaction:
G2G - Government to Government
1. Private Medical Clinics or Health Facilities owned by any Filipino citizen who is at least twenty-five (25)
years old; a domestic partnership or association; or a corporation organized under Philippine laws with at
least sixty percent (60%) Filipino ownership who/which is not otherwise disqualified by any existing law
Who may avail:
or regulation
2. Government Clinics or Health Facilities
GENERAL REQUIREMENTS FOR PRIVATE AND GOVERNMENT CLINICS OR HEALTH FACILITIES: [To be submitted in two
(2) sets - 1 original and 1 photocopy]
Medical Clinic, Land Transportation Office Central
1. Duly accomplished application form under oath and signed by the Owner
Office Regional
of the medical clinic or Head of Agency of government health facility
Office / District Office
2. Health Facility Geographic Form (location map) and layout of the clinic, Private Medical Clinic /
including dimensions Government Health Facility, LGU
Private Medical Clinic /
3. Photographs of the exterior and interior of the medical clinic
Government Health Facility, LGU
ADDITIONAL REQUIREMENTS:
Secretariat
4.1. Prepares transmittal letter.
Regional ACMT
7. Receives the Provisional 7. Issues Provisional Authority to
None 1 day Secretariat/ Regional
Authority. the applicant.
Director
8. Countersigns the Certificate of
8. None None 1 day Executive Director
Accreditation
9. Approves and signs the
9. None None 1 day Assistant Secretary
Certificate of Accreditation
10. Forwards the Certificate of
Medical Unit Central
10. None Accreditation to the Regional None 3 days
Office
Office for release to the applicant
11. Receives the Certificate of 11. Releases the Certificate of ACMT Secretariat
None 5 minutes
Accreditation Accreditation Regional Office
12 days, 45
TOTAL: P5,010.00
minutes
Note: a. Accreditation of Medical Clinics is under multi-stage processing.
b. Processing time includes waiting time and starts upon the submission of complete requirements.
c. In case of committing any of the prohibited acts under Sec. 26 of LTO MC No. 2018-2157, corresponding administrative
penalties and sanctions as well as preventive suspension defined under Sections 28 and 29 of the same circular are listed on
the next pages.
Office or Division: Assessment and Compliance Monitoring Team (ACMT), Regional Offices
Classification: Complex
Who may avail: All Previously Accredited Private and Government Clinics or Health Facilities
1. Duly accomplished application form under oath and signed by the Owner Medical Clinic, Land Transportation Office (LTO)
of the medical clinic or Head of Agency of Government health facility Regional Office / District Office
2. One (1) photocopy of the previous Certificate of Accreditation (CoA) Land Transportation Office (LTO)
3. Original copy of updated Organizational chart showing its personnel and Private Medical Clinic/
their functions, if necessary Government Health Facility, LGU
4. Duly accomplished Health Facility Geographic Form (location map) and Private Medical Clinic/
layout of the clinic, including dimensions (in case of transfer of location) Government Health Facility, LGU
ADDITIONAL REQUIREMENTS:
1.One (1) Certified true copy of valid Mayor's Business Permit / Proof of Local/City Government Unit
application for renewal of permit (LGU)
6. Approves Certificate of
6. None None 1 day Regional Director
Accreditation
7. Releases the Certificate of
Accreditation ACMT Secretariat
None 5 minutes
7. Receives the Certificate of Regional Office
Accreditation
P3,010.00 or
5 days, 45
TOTAL: P4,010.00 if with
minutes
penalty
Note: a. Accreditation of Medical Clinics is under multi-stage processing.
b. Renewal of Certificate of Accreditation shall be filed to the LTO Regional Office having jurisdiction of the area where the
medical clinic is located within ninety (90) days before its expiration.
c. Processing time includes waiting time and starts upon the submission of complete requirements.
A medical clinic which engages in the medical clinic business or makes it appear that it is authorized to perform medical examination
on applicants without proper accreditation and/or registration shall be penalized with perpetual disqualification from accreditation
and/or registration.
Classification: Simple
3. One (1) Certified true copy of Certificate of Registration duly issued by the
Board of Medical Examiners or proof of application pending the release of Professional Regulation Commission (PRC)
Certificate
4. Original copy of the Certificate of Membership and good standing from the Philippine Medical Association (PMA)
Philippine Medical Association (PMA) or its component society or its component society
1. One (1) Certified true copy of approved appointment or Certificate of Government Health Facility
Employment issued by the agency LGU
8. Releases Certificate of
Registration
None 5 minutes ACMT Secretariat
8. Receives Certificate of
Registration
1 day, 1 hour,
TOTAL: P3,000.00
45 minutes
Note: Processing time includes waiting time and starts upon the submission of complete requirements.
Classification: Simple
1. Duly accomplished application form, endorsed by the owner of the clinic or Medical Clinic, Land Transportation Office
head of the government health facility/agency or the authorized representative Regional Office / District Office
2. Two (2) pieces of 2x2 photo with name tag (taken within the last three months
Physician
prior to the date of application for registration)
1 day, 1 hour, 25
TOTAL: P1,000.00
minutes
Note: Processing time includes waiting time and starts upon the submission of complete requirements.
Office or Division: Traffic Safety Division (TSD) Central Office and Regional Offices
1. New Driving Schools (educational institution, main school or its branches) owned by any person or
group of persons, natural or juridical, established, organized and licensed to engage in the business of
handling complete course of instruction to student-drivers to operate motor vehicles.
Who may avail: 2. Existing Driving Schools that have already been established and operating and which have
previously been issued a certificate to operate or provisional permit
3. Training / Learning Center established to conduct re-orientation program for drivers during renewal
of their licenses and intervention program
ADDITIONAL REQUIREMENTS:
20.1. For New Driving School Applicant
1. One (1) Certified True Copy of Audited Financial Statement Certified Public Accountant
Chairperson, Regional
Committee on
3. Reviews the application
Accreditation of
3. None together with the Inspection None 1 day
Driving Schools /
Report . Chief, Traffic Safety
Division
Regional Director /
4. Endorses the application to the
Secretariat, Regional
4. None Traffic Safety Division and signs None 1 day
Committee on
the transmittal letter. Accreditation
d. Medical clinics that are bought/ transferred from an existing accredited clinic shall be considered as new application
Office or Division: Traffic Safety Division (TSD) Central Office and Regional Offices
Classification: Complex
Who may avail: Owners of Accredited Driving Schools / DEP Training Centers
3. One (1) Certified true copy of valid Business Permit / any proof of
Concerned Local Government Unit (LGU)
Application for Renewal of Business Permit
3. List of accredited instructors with their driver's license number and other
Applicant
pertinent qualifications
5. Previous original Certificate of Accreditation or certified true copy of Applicant / Land Transportation Office (LTO) Issuing
original (in case of loss) Office
Concerned Land Transportation Office (LTO)
6. Inspection report of Driving School facilities
Regional Office
98
ACCREDITATION OF DRIVING SCHOOL / DRIVING ENHANCEMENT PROGRAM TRAINING CENTER - RENEWAL
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
1. Submits application and 1. Receives application and checks
requirements completeness of the requirements
1.1. Receive the POS. 1.1. Issues the Payment Order Slip
Secretariat,
(POS)
Regional Committee
*If the driving school failed to submit on Accreditation of
the duly accomplished form and pay None 1 day
Driving Schools /
the proper fee on or before the Receiving Clerk,
expiration of its accreditation, the TSD
authority of the driving school to
operate shall be automatically
cancelled.
2. Proceeds to the Cashier for 2. Accepts payment and issues manual
payment of renewal fee based Official Receipt (OR). Renewal Fee
on the POS. P3,000.00 or Cashier, Operations
10 minutes
2.1. Receive the OR. 2.1. Furnishes the ACMT * Late Renewal Division (RO/CO)
Secretariat with the File Copy of the Fee P5,000.00
OR.
3. Evaluates the application and
3. None
conducts ocular inspection.
3.1. Informs the applicant of the
deficiency or nonconformity, if there Inspectors/
Members,
is any, through formal writing.
None 2 days RO/CO Committee
Note: In the event of findings of 3.2. Submits the Inspection Report to on Accreditation of
deficiency or non-conformity, the the Chairperson, Regional Driving Schools
applicant shall be suspended Committee on Accreditation of
from operation unfit compliance Driving Schools for approval of
to the findings. renewal of accreditation.
Chairperson,
4. Reviews the report and recommends
RO/CO Committee
the renewal of accreditation to the
on Accreditation of
4. None Regional Director / Assistant Secretary None 1 day Driving Schools/
ACCREDITATION OF DRIVING SCHOOL / DRIVING ENHANCEMENT PROGRAM TRAINING CENTER - RENEWAL 100
PROHIBITIONS FOR DRIVING SCHOOLS/TRAINING CENTERS
1. Employing instructor not enrolled with LTO P20,000.00 for the first offense
P30,000.00 for the second offense plus suspension/
revocation of driving school accreditation
2. Operating without LTO accreditation Blacklisting
After due notice and hearing, the LTO Regional Director may suspend the permit to establish and operate a driving school, or its
certificate of accreditation for the following:
Office or Division: Traffic Safety Division (TSD) Central Office and Regional Offices
Classification: Complex
1. Duly accomplished Application Form Land Transportation Office Official Website (www.lto.gov.ph)
2. Presentation of Original and submission of one (1) photocopy of valid
Professional Driver's License for the vehicle category to be lectured for at Applicant
least five (5) years
3. One (1) certified true copy of Diploma and appropriate certificates of
Applicant [School / Technical Education and Skills
training such as TESDA National TVET Trainer's Certificate (NTTC) and
Development Authority (TESDA)]
Nation Certificate (NC) II in Driving and Automotive Servicing
4. Original copy of Certificate of Neuropsychiatric Test Result Government Accredited Entity
6. Original copy of valid National Bureau of Investigation or Police Clearance; National Bureau of Investigation (NBI) / Philippine National
and Police (PNP)
Land Transportation Office (LTO) Central Office / Regional
7. Original Certificate of No Apprehension for the past twelve (12) months
Offices
8. Original copy of result of the written examination Land Transportation Office (LTO) Central Office
Office or Division: Traffic Safety Division (TSD) Central Office and Regional Offices
Classification: Complex
Who may avail: Previously accredited Driving School Instructors who have attended a retooling program.
Secretariat,
1. Submits the duly Regional Committee
1. Receives application and evaluates
accomplished application form None 30 minutes on Accreditation of
completeness of the requirements.
and requirements Driving School/
Evaluator, TSD
Secretariat,
5. Prepares the Certificate of
Regional Committee
5. None Accreditation and routes to the None 30 minutes
on Accreditation/
signatories. Evaluator, TSD
Secretariat,
8. Receives Certificate of Regional Committee
8. Releases Certificate of Accreditation None 15 minutes
Accreditation on Accreditation of
Driving School
3 Days,
TOTAL: P500.00 2 Hours,
15 Minutes
Note: Processing time includes waiting time and starts upon the submission of complete requirements.
PREVENTIVE SUSPENSION
If upon inspection or monitoring visits, the driving school or driving instructor is found to be violating the standards or existing
rules and regulationsor committed prohibited acts stipulated in the Memorandum Circular, the concerned LTO Director may
immediately impose preventive suspension to the said driving school instructor for not more than sixty (60) days pending the
outcome of the investigation.
ACCREDITATION OF DRIVING SCHOOL / TRAINING CENTER (PROHIBITED ACTS AND SANCTIONS) 109
24. EXAMINATION FOR DRIVING SCHOOL INSTRUCTORS
An application where theoretical examination is to be undertaken prior to accreditation as driving school instructor.
Office or Division: Traffic Safety Division (TSD) Central Office and Regional Offices
2. Must be a holder of a relevant four-year degree course or of automobile vocational training course
3. Must not have any traffic violations past twelve (12) months
Who may avail:
4. Must not have a history of suspension or revocation of driver's license for any cause
5. Must take and pass the neuropsychiatric test from a government accredited entity
6. Must not have been convicted by final judgemnt of a crime involving moral turpitude, or of a crime
punishable by prision coreccional under the Revised Penal Code
7. Must have passed a written examination given by Land Transportation Office.
1. Duly accomplished Application Form Land Transportation Office Official Website (lto.gov.ph)
2.Presentation of original and submission of one (1) photocopy of valid
Professional Driver's License for the vehicle category to be lectured for at Applicant
least five (5) years
Land Transportation Office (LTO) Central Office /
3. Original Certificate of No Apprehension for twelve (12) months
Regional Offices
110
EXAMINATION FOR DRIVING SCHOOL INSTRUCTORS
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Submits the duly 1. Receives application and evaluates
accomplished application form completeness of the requirements Secretariat, Regional
and requirements Committee on
1.1. Receives POS 1.1. Issues Payment Order Slip None 1 Hour Accreditation of Driving
School/
(POS) for Application/ Examination
TSD CO
Fee
Classification: Simple
G2B- Government to Business
Type of Transaction: G2C - Government to Citizen
G2G - Government to Government
Who may avail: Government offices / Agencies, Private entities / associations / organizations
4. Receives written exam result and 4. Releases written exam result Training Assistant/
None 5 minutes
Certificate of Completion and Certificate of Completion Person-in-charge
3 days, 5
TOTAL: None
minutes
Note: Processing time includes waiting time and starts upon the submission of complete requirements.
External Services
1. ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS
AND/OR DEALERS (MAIRDs) - NEW
An authority granted to MAIRDs to transact business with LTO
Office or Division: Operations Division, LTO Central Office and Regional Office
GENERAL REQUIREMENTS:
Customer Service Representative (CSR) of Operations
Division for Regional Offices/Operations Division, Central
1. Duly accomplished application form
Office / Land Transportation Office Official Website
(www.lto.gov.ph)
2. One (1) certified true copy of Mayor’s Permit/s specifying the
classification of business or Business Permit applying for:
a. Plant, if applying as manufacturer or assembler
b. Warehouse, if applying as importer Concerned Municipal or City Government Office
ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS AND/OR DEALERS (MAIRDs) - NEW 115
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Dealer - One (1) photocopy of Sales Invoice approved by BIR Bureau of Internal Revenue (BIR)
ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS AND/OR DEALERS (MAIRDs) - NEW 116
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Submits scanned application and 1. Retrieves application and evaluates the MAIRDs Secretariat,
requirements via email to the completeness of the requirements Operations Division,
None 15 minutes
concerned Regional Office - Regional Office/
Operations Division Central Office
2. Conducts orientation regarding rules and
2. Undergoes orientation (owner / RO/CO Operations
regulations on accreditation and validates
authorized representative / manager) None 1 day Division Designated
the scanned photos of the establishment
and presents the actual establishment personnel
virtually
IF FAILED
2.1. Immediately informs the applicant
(owner / authorized representative / RO/CO Operations
2.1. Receives the information and
manager) of the deficiency or None 5 minutes Division Designated
instructions. (End of transaction)
nonconformity and to comply within 5 personnel
days.
1 day, 20
TOTAL:
minutes
IF PASSED
2.2. Submits the recommendation with RO/CO Operations
the requirements to the Chief Operations None 1 hour Division Designated
Division. personnel
ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS AND/OR DEALERS (MAIRDs) - NEW 117
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS AND/OR DEALERS (MAIRDs) - NEW 118
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
11. Retrieves the scanned copy of the 10. Email the scanned copy of the
None 5 minutes MAIRDs Secretariat
Certificate of Accreditation Certificate of Accreditation
8 days, 2
TOTAL: P 3,510.00
hours
ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS AND/OR DEALERS (MAIRDs) - NEW 119
2. ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS, DEALERS
(MAIRDs) - RENEWAL
Annual authority granted to MAIRDs to transact business with the LTO
Classification: Simple
Accredited Manufacturers, Assemblers, Importers, Rebuilders, and/or Dealers of Motor Vehicles and/or
Who may avail:
components
P1,510.00
1 day, 2 hours,
TOTAL: (1,000.00 per
15 minutes
classification)
Note:
a. Delinquent/Expired accreditation shall be collected 100% penalty per classification
b. Processing time includes waiting time and starts upon the submission of complete requirements.
Certified Copy Of
P 500.00 P 10.00 P 500.00 P 1,010.00
Certificate of Accreditation
9.2. After due notice and hearing, LTO shall impose, when warranted, any of the following applicable administrative penalties:
Second Offense - Php 500,000.00 and suspension of not more than six (6) months
Third Offense - Cancellation of Certificate of Accreditation and blacklisting and cancellation of the Certificate
of Stocks Reported (CSR), sales report and registration, if warranted.
Classification: Simple
G2B - Government to Business
Type of Transaction: G2C - Government to Citizen
G2G - Government to Government
Diplomats, Tax-Exempt, Returning Resident under the No Dollar Importation, Government Agencies
Who may avail:
Individual Person/Entity (for personal use), Auctioneers
4. Authorization letter with the ID of the authorizing official and of the For Authorization letter: Authorizing official/ client
representative For ID: Any issuing government agency, company
Note:
a. Acceptable Government issued ID's - Philippine passport, Social Security System (SSS) Card, UMID Card, PhilHealth ID, TIN
Card, Postal ID, Voter’s ID, Professional Regulation Commission (PRC) ID, Senior Citizen ID, OFW ID, Overseas Workers Welfare
Administration (OWWA) ID, National Council of Disabled Affairs (NCDA) ID, Solo Parent ID,Voter’s Certification, Government
Services and Insurance System (GSIS) e-Card, Seaman's Book, Government Owned and/or Controlled Corporations (GOCC) ID,
Home Development Mutual Fund (HDMF) ID, Department of Social Welfare and Development (DSWD) Certification, Integrated Bar
of the Philippines (IBP) ID
5. Proceeds to the Cashier for 5. Accepts payment and issues P 209.06 (P30
payment of fees OR Certification , P10
10 minutes Cashier
LRF, P169.06
5.1. Receives OR Computer Fee)
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on
the next working day and be prioritized at the step where he/she stopped.
Classification: Simple
2. One (1) clear and legible stencils of engine and/or chassis numbers Motor vehicle owner/ Importer
3. One (1) hard and soft copy of the stock report Accredited Importer/Rebuilder
4. Original Authorization letter with original and one (1) photocopy of any ID
For authorization letter: Authorizing official
with photo and signature of the ID of the authorizing official and of the
For ID: Any issuing government agency,company
representative
5. One (1) photocopy of Certificate of Conformity (COC) if brand new (except Department of Environment and Natural Resources
electric vehicles) (DENR)
STOCK REPORTING OF MANUFACTURERS, IMPORTERS AND REBUILDERS THAT ARE NOT UNDER DO-IT-YOURSELF (DIY) 128
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original Sales Invoices of materials used in the manufacture of the chassis Supplier of the materials used
Note:
a. Acceptable Government issued ID's - Philippine passport, Social Security System (SSS) Card, UMID Card, PhilHealth
ID, TIN Card, Postal ID, Voter’s ID, Professional Regulation Commission (PRC) ID, Senior Citizen ID, OFW ID, Overseas
Workers Welfare Administration (OWWA) ID, National Council of Disabled Affairs (NCDA) ID, Solo Parent ID,Voter’s
Certification, Government Services and Insurance System (GSIS) e-Card, Seaman's Book, Government Owned and/or
Controlled Corporations (GOCC) ID, Home Development Mutual Fund (HDMF) ID, Department of Social Welfare and
Development (DSWD) Certification, Integrated Bar of the Philippines (IBP) ID
STOCK REPORTING OF MANUFACTURERS, IMPORTERS AND REBUILDERS THAT ARE NOT UNDER DO-IT-YOURSELF (DIY) 129
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
1. Submits application form 1. Receives application and
evaluates the completeness and
authenticity of all the required None 5 minutes
documents, and issue claim stub
1.1. Receives claim stub 1.1. Uploads stocks into the LTO Receiving Clerk/
Evaluator
IT, scan stencils of engine /
chassis, validates scanned
images of engine and chassis None 30 minutes
numbers vis-a-vis documents
submitted
Application Fee
3. Proceeds to the Cashier for 3. Accepts payment and issues
P 40.00
payment of fees Official Receipt (OR)
IT fee 5 minutes Cashier
P 169.06
TOTAL P209.06
3.1. Receives OR
STOCK REPORTING OF MANUFACTURERS, IMPORTERS AND REBUILDERS THAT ARE NOT UNDER DO-IT-YOURSELF (DIY) 130
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
4. Receives OR, prints Certificate
of Stock Reported (CSR) and
4. Submits OR releases CSR and OR Evaluator/ Releasing
None 5 minutes
Officer
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return
on the next working day and be prioritized at the step where he/she stopped.
STOCK REPORTING OF MANUFACTURERS, IMPORTERS AND REBUILDERS THAT ARE NOT UNDER DO-IT-YOURSELF (DIY) 131
5. SALES REPORTING OF MANUFACTURERS / IMPORTERS / REBUILDERS THAT ARE NOT UNDER DO-
IT-YOURSELF (DIY)
Pertaining to reporting of sales of motor vehicle and/or its components by accredited manufacturers, importers and rebuilders
Classification: Simple
G2B – Government to Business
Type of Transaction: G2C - Government to Citizen
G2G - Government to Government
Who may avail: Accredited manufacturers / importers / rebuilders
General Requirements:
SALES REPORTING OF INDIVIDUALS / ENTITIES THAT ARE NOT INCLUDED IN DO-IT-YOURSELF (DIY) PROCESSING 132
6. SALES REPORTING OF DEALERS THAT ARE UNDER DO-IT-YOURSELF (DIY)
Pertaining to reporting of sales of motor vehicle and/or its components by accredited dealers
Classification: Simple
General Requirements:
SALES REPORTING OF INDIVIDUALS / ENTITIES THAT ARE NOT INCLUDED IN DO-IT-YOURSELF (DIY) PROCESSING 133
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Submits application and 1. Receives application and
requirements evaluates the completeness and
authenticity of all the required
documents None 10 minutes Evaluator
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return
on the next working day and be prioritized at the step where he/she stopped.
SALES REPORTING OF INDIVIDUALS / ENTITIES THAT ARE NOT INCLUDED IN DO-IT-YOURSELF (DIY) PROCESSING 134
IV. MOTOR VEHICLE INSPECTION (MVI)
External Services
1. MOTOR VEHICLE INSPECTION
Test conducted to ensure the road worthiness of motor vehicles
Office or Division: Motor Vehicle Inspection Centers, authorized LTO District Offices (DO) / Extension Offices (EO)
Classification: Simple
B. District Offices
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return
on the next working day and be prioritized at the step where he/she stopped.
SCHEDULE OF FEES
MOTOR VEHICLE TYPE TOTAL
SMOKE EMISSION TEST MOTOR VEHICLE INSPECTION
1. A penalty of fifty pesos (P 50.00) shall be collected for every vehicle that fails to meet the hereunder schedule for testing.
LAST DIGIT OF PLATE NO. MIDDLE DIGIT OF PLATE NO. WEEKLY INSPECTION
1 - January
3 - March
4 - April
6 - June
7 - July
7,8 3rd Week
8 - August
9 - September
9,0 4th Week
0 - October
2. Re-inspection fee is collected when a motor vehicle fails the first inspection. Re-inspection of the vehicle shall cover only the item
where it previously failed.
3. Should a motor vehicle fail any or both smoke emission tests and motor vehicle inspection, applicable fee or fees shall be
collected accordingly during re-inspection.
External Services
1. INITIAL REGISTRATION OF MOTOR VEHICLE
One of the core mandates of the LTO pursuant to Republic Act No. 4136 and other special laws is to register roadworthy and
emission compliant motor vehicles
A. New Registration Units of the Regional Offices (ROs) and authorized LTO District Offices (DOs) /
Extension Offices (EOs)
B. For exempt Motor Vehicles (MVs) , Under bond and MVs under written commitment : Diliman District
Office or Division:
Office
C. For Used Imported from Subic Freeport - LTO SBMA Extension Office
Classification: Simple
Who may avail: Accredited importers / dealers and Motor vehicle owners
1.1. Brand New Locally Assembled / Manufactured Completely Built Units (CBU) / Imported CBUs / Brand new local
imported trailer
General Requirements
2. Original LTO copy or electronically transmitted appropriate insurance Accredited insurance companies by the Insurance
Certificate of Cover (Third Party Liability) Commission
Additional Requirements
1. Original duly accomplished Motor Vehicle Inspection Report (MVIR) with Land Transportation Office District Office / Extension
Certificate of Compliance to Emission Standard (CCES), if used imported Office, Motor Vehicle Inspection Center (MVIC)
Department of Trade and Industry -Fair Trade
2. Certified true copy of Release Certificate, if used imported
Enforcement Bureau (DTI - FTEB)
3. DFA Endorsement DFA Protocol Office
1.1.3. Used-Imported
2. Original duly accomplished Motor Vehicle Inspection Report (MVIR) with Land Transportation Office District Office / Extension
Certificate of Compliance to Emission Standard (CCES) Office, Motor Vehicle Inspection Center (MVIC)
2. Original / certified true copy of Authority under the No Dollar Importation. Department of Trade and Industry -Fair Trade
If no authority, Seizure Proceedings and Notice of Award Enforcement Bureau (DTI - FTEB)
4. Original duly accomplished Motor Vehicle Inspection Report (MVIR) with Land Transportation Office District Office / Extension
Certificate of Compliance to Emission Standard (CCES) Office, Motor Vehicle Inspection Center (MVIC)
Department of Trade and Industry -Fair Trade
5. Certified true copy of Release Certificate
Enforcement Bureau (DTI - FTEB)
1. One (1) photocopy of Commercial / Sales Invoice from country of origin Country of origin
3. Original Certificate of Stock Reported (CSR) of rebuilt truck / bus Operations Division of Central Office, Regional Office
Department of Trade and Industry -Fair Trade
4. One (1) Certified true copy of DTI – FTEB Endorsement
Enforcement Bureau (DTI - FTEB)
5. One (1) photocopy of Certificate of Payment issued if parts/components
Bureau of Customs (BOC)
are imported
Computer Fee
3.1. For the payments made
P169.06
through e-PAT, verifies Payment
Legal Research Fund
Reference Number through the
P10.00
Merchant Payment Inquiry Facility 1 hour Cashier
Transaction Fee
under process payment module.
(Refer to Registration
Schedule of Fees on
3.2. Prints and issues Official page 153-157)
Receipt (OR)
3.1 Receives OR
P179.06 +
Transaction fee
(Refer to 3 hours, 15
TOTAL:
Registration minutes
Schedule of Fees on
page 153-157)
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on the
next working day and be prioritized at the step where he/she stopped
D. For “For-Hire” MVs in NCR : Public Utility Vehicle Registration Center (PUVRC) and Public Utility
Vehicle Registration Extension Center (PUVREC)
General Requirements:
1. LTO Copy and electronically transmitted appropriate insurance Accredited insurance companies by the Insurance
Certificate of Cover (Third Party Liability) Commission
3. Original copy of Certificate of Emission Compliance (CEC) Private Emission Testing Center (PETC)
Additional Requirements:
2.1.Tax Exempt
Original Endorsement with control number Department of Foreign Affairs (DFA) Protocol’s Office
2. One (1) Certified Copy of the valid Motorized Tricycle Operator’s Permit
Concerned municipal or city government office
with Official Receipt (MTOP)
1. Presentation of original and submission of one (1) photocopy of the Philippine National Police (PNP), other law
Lifting of General Alarm enforcement agencies
2. Presentation of original and submission of one (1) photocopy of the Philippine National Police (PNP), other law
Report of Recovery enforcement agencies
5. Original Certificate of re-stamping in case of tampered engine / chassis Original registering LTO District Office
1. LTO Copy and electronically transmitted appropriate insurance Accredited insurance companies by the Insurance
Certificate of Cover (COC) Commission
3. Proceeds to the Cashier for 3. Accepts payment and issues Computer Fee
payment of fees Official Receipt (OR) P169.06
Legal Research Fund
P10.00
3.1 Receives OR 1 hour Cashier
Transaction Fee
(Refer to Registration
Schedule of Fees on
page 153-157)
P179.06 +
Transaction fee
(Please refer to 2 hours, 5
TOTAL:
Registration minutes
Schedule of Fees on
page page 153-157)
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return
on the next working day and be prioritized at the step where he/she stopped.
c. The evaluator may require presentation of the original OR if he finds a discrepancy in the previous payment in the system.
Office or Division LTO District / Extension Offices that processed the storage transaction
Classification: Simple
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to
return on the next working day and be prioritized at the step where he/she stopped.
PRIVATE & GOVERNMENT CARS-Based on Gross Vehicle Weight (GVW) and Year Model
PASSENGER CARS
A. Light Vehicles up to 1,600 kgs.
a. Year 2001 Onwards P 1,600.00
b. Year 1995 to 2000 P 2,000.00
c. Year 1994 & Below P 1, 400.00
B. Medium Vehicles 1,600 to 2,300 kgs.
D. Motor Cycles
B. GVW over 2,700 kgs. P2,000.00 + [(Actual GVW - 2,700 kgs. )x 0.40)]
Example: Actual GVW= 2,800 kgs. P 2,000.00 + [(2,800 kgs - 2,700 kgs.) x 0.40] = P2,040.00
B. GVW over 2,700 kgs. P2,300.00 + [(Actual GVW - 2,700 kgs.) x 0.46]
Example: Actual GVW = 2,800.00 kgs. P2,300.00 + [(2,800 kgs - 2,700 kgs) x 0.46] = P 2,346.00
TRUCKS/BUSES
A. GVW up to 2700 kgs. = 1,800.00 P1,800.00
B. GVW over 2,700 kgs. P1,800.00 + [Actual GVW - 2,700 kgs.) x .24]
Example: Actual GVW = 4,600 kgs. P1,800.00 + [(4,600 kgs. - 2,700 kgs) x 0.24] =P 2,256.00
PASSENGER CARS
b. GVW in excess of 2,700 kgs. P 2,300.00 + [(Actual GVW - 2,700 kgs) x 0.46]
Example: Actual GVW = 2,800 kgs. P 2,300.00 + [(2,800 kgs - 2,700 kg) x 0.46] =P 2,346.00
MOTORCYCLES/MOPEDS/TRICYCLES
TRUCKS
B. GVW over 2,700 kgs. P 1,800.00 + [(Actual GVW - 2,700 kgs) x 0.30 ]
Example: Actual GVW = 4,600 kgs. P1,800 + [(4,600 kgs - 2,700 kgs) x 0.30 ] =P 2,256.00
TRUCKBUSES
Note: a. Cross over is defined as having an engine of a light car and a body of a Utility Vehicle or a Sports Utility Vehicle.
3. Three-wheeled vehicles includes Bajaj, Piaggio, E-trike, Motorella. If the GVW is 1000kgs and below, collect P300.00
Change classification of Private to Exempt, Exempt to Private and Exempt to Exempt can be transacted only at
Office or Division:
Diliman District Office
Classification: Simple
General Requirements
1. Original Philippine National Police - Highway Patrol Group (PNP-HPG)
Philippine National Police - Highway Patrol Group (PNP-
Motor Vehicle Clearance certificate, macro-etching report and Special Bank
HPG) Motor Vehicle Clearance Division
Receipt Special Bank Receipt (SBR)
Land Transportation Office (LTO) District Office / Extension
2. Duly accomplished original Motor Vehicle Inspection Report (MVIR)
Office, Motor Vehicle Inspection Center
3. LTO copy or electronically transmitted appropriate insurance Certificate of Accredited insurance companies by the Insurance
Cover (COC) / Endorsement of insurance Commission
4. Original Certificate of Emission Compliance (CEC) if with renewal Private Emission Testing Center (PETC)
5. One (1) photocopy of any valid government issued ID with photo and
Any issuing government agency
signature of vendor and vendee
Additional Requirements
4.1.1. Under bond Motor Vehicle
1. Original copy of the eletronically transmitted Certificate of Payment (CP) Bureau of Customs (BOC)
4.1.2. Motor Vehicles acquired through a Sheriff’s Certificate of Sale issued under an Extra-Judicial Foreclosure Sale
2. Original Certificate of Registration - Encrumbered (CRE) (In the absence Registered Motor Vehicle owner, financing institution, issuing
thereof, a certification from the sheriff that the original copy was not turned Land Transportation Office (LTO) District Office / Extension
over at the time of sale) Office
4.1.3. Motor Vehicles acquired through a Sheriff’s Certificate of Sale through a Judicial Foreclosure Sale
4.1.4. Motor Vehicles acquired through an Extra-Judicial Foreclosure Sale conducted before a notary public
1. Original Certificate of Registration - Encrumbered (CRE) (In the absence
Financing institution, issuing Land Transportation Office
thereof, a certification from the sheriff that the original copy was not turned
(LTO) District Office / Extension Office
over at the time of sale)
2. Original Certificate of Sale Notary public
4.1.5. Motor Vehicles acquired through Sheriff’s Certificate of Sale Pursuant to a Money Judgment which has become final and
executory
4.1.8. Motor Vehicles acquired through public bidding conducted by government office/entity
4.1.9. Motor Vehicles acquired at public auction before a notary public by virtue of a mechanic’s lien
General Requirements
1. Original Certificate of Registration (CR) / certification that the original
Registered Motor Vehicle owner, financing institution, issuing
Certificate of Registration - Encumbered (CRE) is with the financing company
Land Transportation Office (LTO) District Office / Extension
and that it interposes no objection on the application for change classification
Office
(Private to For Hire)
2. LTO Copy or electronically transmitted appropriate insurance Certificate of Accredited insurance companies by the Insurance
Cover (COC) Commission
Additional Requirements
2. Electronic confirmation of LTFRB franchise Land Transportation Franchising Regulatory Board (LTFRB)
2. Original Receipt of Return Plate and Licenses (RRPL) Land Transportation Franchising Regulatory Board (LTFRB)
2. Original Deed of Sale / Deed of Donation and Acceptance. Registered Motor Vehicle owner
3. Original Philippine National Police - Highway Patrol Group (PNP-HPG)
Philippine National Police - Highway Patrol Group (PNP-
Motor Vehicle Clearance Certificate, Macro-etching report and Special Bank
HPG) Motor Vehicle Clearance Division
Receipt (SBR)
Concerned Land Transportation Office (LTO)
4. Original Receipt of Return Plate and Licenses (RRPL)
District Office
4.3.5. Exempt to Private
1. Original Endorsement for cancellation of exemption with control number
Department of Foreign Affairs (DFA) Protocol Office
(verify exact terms of the endorsement)
2. Original Certificate of Payment Bureau of Customs (BOC)
3. Original Receipt of Return Plate and Licenses (RRPL) Plate Section
4. Original Philippine National Police - Highway Patrol Group (PNP-HPG)
Philippine National Police - Highway Patrol Group (PNP-
Motor Vehicle Clearance Certificate, Macro-etching report and Special Bank
HPG) Motor Vehicle Clearance Division
Receipt (SBR)
4.3.6. Exempt to Exempt
1. Original Endorsement for cancellation of exemption with control number
Department of Foreign Affairs (DFA) Protocol Office
(verify exact terms of the endorsement)
2. Original Receipt of Return Plate and Licenses (RRPL) Plate Section
3. Original Philippine National Police - Highway Patrol Group (PNP-HPG)
Philippine National Police - Highway Patrol Group (PNP-
Motor Vehicle Clearance Certificate, Macro-etching report and Special Bank
HPG) Motor Vehicle Clearance Division
Receipt (SBR)
6. Proceeds to the Cashier for 6. Accepts payment and issues Computer Fee
payment of fees Official Receipt (OR) P169.06
Legal Research Fund
P10.00
Transaction Fee
(Please refer to 1 hour Cashier
6.1. Receives OR Registration
Schedule of
Miscellaneous Fees
and Charges on page
171-172)
P 179.00 +
Transaction Fee
(Please refer to
Registration 5 hours, 40
TOTAL:
Schedule of minutes
Miscellaneous Fees
and Charges on
page 171-172)
Note:
a. For transactions requiring issuance of new CR previously issued in a different district/extension office, other than the transacting
district office, electronic confirmation of the old/previous CR is required. (This applies to both manual and computerized CR's)
b. For computerized CR issued within the region, no confirmation is required except when there are discrepancies in the MV
details or serial number of the CR presented from that in the database. However for manual CR's issued within the region
electronic confirmation is still recquired.
c. The evaluator may require presentation of the original OR if he finds a discrepancy in the previous payment in the system,
compared to OR presented.
d. Processing time includes waiting time and starts upon the submission of complete requirements and does not include
exceptions such as system offline, power interruption, and similar circumstances.
e. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on the
next working day and be prioritized at the step where he/she stopped.
TRANSACTION FEES
b. Trailer P 225.00
c. Motorcycle P 120.00
d. Clearance fee, applicable to all types/ verification/ document
P 30.00
request
e. Cost of Plate P 450.00
Cost of Stickers
Note: Exclusive of computer fee and Legal Research Fee for Motor Vehicle registration
Classification: Simple
2. Affidavit of Owner stating the reason/s or need for re-stamping Motor vehicle owner
2 hours, 45
End of Transaction TOTAL:
minutes
TOTAL: 1 hour
Note: Processing time starts upon the submission of complete documentary requirements under normal situations.
6.2. Request from private entities, bank, foreign embassies, and financial institutions
3. Company Identification Card / Original and one (1) copy of any issued ID
Requesting Party
with photo and signature of the requesting party and the Motor Vehicle owner
Outright
verification:
For
Individual/Entity:
1 hour, 50
minutes per
Motor Vehicle
Government
Agency: None For Government:
50 minutes
TOTAL:
Private Certified True
Individual/Entity: Copies of
P209.06 Registration
Documents:
For
Individual/Entity:
15 days, 2 hours
For Government:
15 days, 1 hour
b. DPA - as far as Private individual is concerned (must be the registered owner only)
c. Processing time includes waiting time and starts upon the submission of complete requirements.
d. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on the
next working day and be prioritized at the step where he/she stopped.
External Services
1. SETTLEMENT OF ADMITTED APPREHENSION
Inherent with its mandate to enforce traffic rules and regulations, the LTO is vested with quasi-judicial functions to adjudicate
contested and admitted apprehensions including cases under appeal/motion for reconsideration
Traffic Adjudication Service (Central Office)
Classification: Simple
General Requirement
1. Pink copy of the Temporary Operator’s Permit (TOP) or Affidavit of Loss, in Apprehended driver / registered owner / operator /
case of lost TOP conductors
Traffic Adjudication Service / Regional Office /
2. Resolution/Decision
Authorized District / Extension Office
Additional Requirements
P 77.63 + Fines
(Refer to Fines for
TOTAL: 50 minutes
Apprehension on
page 231-246)
1.2. ADMITTED CASES SETTLED WITHIN 15 DAYS FROM THE DATE OF APPREHENSION WITH ACCESSORY PENALTY /
SETTLED BEYOND 15 DAYS FROM THE DATE OF APPREHENSION
1.Submits TOP/IRMV (or 1. Receives, checks and dockets
Affidavit of Loss - in case of loss the required documents
TOP/IRMV) and other required
1.1. Issues queue number None 10 minutes Receiving Clerk
TAS Director /
4. Approves the Resolution and
4. None None 5 minutes Operations Division
Notice of Suspension
Chief/Head of Office
5. Waits for the number/name to 5. Releases the Resolution /
be called for the release of Judgement and Notice of None 5 minutes Releasing Clerk
resolution/judgment Suspension
P 77.63 + Fines
(Refer to Fines for 1 hour, 15
TOTAL:
Apprehension on minutes
page 195-210)
b. Processing time includes waiting time and starts upon the submission of complete requirements.
184
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
185
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
2.1. CONTESTED CASES (TRAFFIC ADJUDICATION SERVICES (TAS) AND REGIONAL OFFICES)
1.Submits written protest and 1. Receives, checks and dockets
presents TOP/IRMV within 5 days the required documents None 5 minutes Receiving Clerk
from the date of apprehension
2. Assigns the case to Hearing 1 hour Evaluator/
2. None None
Officer Approving Officer
3. Submits affidavits, pleadings
3. Issues Summons/Notice of
and other pertinent documents Hearing Officer
Hearing when necessary
1 day, 1 hour,
End of Transaction TOTAL : None
5 minutes
CONTESTED CASES (TRAFFIC ADJUDICATION SERVICES (TAS) AND REGIONAL OFFICES DISTRICT OFFICES 186
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
Legal Research
Fee
P 10.00
Computer Fee
8. Proceeds to the Cashier for
8. Accepts payment P 67.63 10 minutes Cashier
payment - for Affirmed Cases
Fines
- Refer to Fines for
Apprehension on
page 195-210
P 77.63 + Fines
13 days, 6
(Refer to Fines for
TOTAL: hours, 25
Apprehension on
minutes
page 195-210)
CONTESTED CASES (TRAFFIC ADJUDICATION SERVICES (TAS) AND REGIONAL OFFICES DISTRICT OFFICES 187
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
CONTESTED CASES (TRAFFIC ADJUDICATION SERVICES (TAS) AND REGIONAL OFFICES DISTRICT OFFICES 188
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
CONTESTED CASES (TRAFFIC ADJUDICATION SERVICES (TAS) AND REGIONAL OFFICES DISTRICT OFFICES 189
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
10.Proceeds to Releasing Unit -
10. Releases confiscated items/
For AFFIRMED and DISMISSED
impounded MV
cases Releasing Clerk /
None 2 hours MV Custodian
10.1. Receives confiscated 10.1. Releases the confiscated
item/s impounded MV, if item/s impounded MV, if
applicable applicable
P 77.63 + Fines
19 days, 3
(Refer to Fines for
TOTAL: hours, 20
Apprehension on
minutes
page 195-210)
Note: a. Processing time includes waiting time and starts upon submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to
return on the next working day and be prioritized at the step where he/she stopped.
CONTESTED CASES (TRAFFIC ADJUDICATION SERVICES (TAS) AND REGIONAL OFFICES DISTRICT OFFICES 190
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
2.3. Motion for Reconsideration (Traffic Adjudication Service (TAS) and Regional Office)
1. Apprehended driver’s/operator 1. Receives Motion for
submit Motion for Reconsideration Reconsideration and other
within 5 days upon receipt of TAS documents None 5 minutes Receiving Clerk
Resolution
Releasing Clerk /
6. Proceeds to Releasing Unit, if 6. Releases confiscated items/
10 minutes MV Custodian
AFFIRMED and DISMISSED. impounded MV
MOTION FOR RECONSIDERATION (Traffic Adjudication Service (TAS) and Regional Office) 191
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
If motion is denied
and applicant
decided to settle
10 days, 25
TOTAL: fines: P 77.63 + Fines
minutes
(Refer to Fines for
Apprehension on
page 195-210)
Note: a. Processing time includes waiting time and starts upon submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return
on the next working day and be prioritized at the step where he/she stopped.
MOTION FOR RECONSIDERATION (Traffic Adjudication Service (TAS) and Regional Office) 192
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
P 77.63 + Fines
11 days, 2
(Refer to Fines for
TOTAL: hours, 20
Apprehension on
minutes
page 195-210)
Note: a. Processing time includes waiting time and starts upon submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on
the next working day and be prioritized at the step where he/she stopped.
195
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
- Confiscation and revocation of
Driving a Motor Vehicle used in the driver’s license upon conviction and
1b commission of a crime upon conviction by a 10,000.00 NONE 10,000.00 NONE disqualification from granting of
regular court of competent jurisdiction driver’s license and driving a Motor
Vehicle.
Commission of a crime in the course of
1c Apprehension upon conviction by a regular 10,000.00 NONE 10,000.00 NONE - Impoundment of Motor Vehicle until
court of competent jurisdiction ordered to be released by a regular
court of competent jurisdiction.
For Non-Professional DL
First Conviction – confiscation and
suspension of driver’s license for
Refer to twelve (12) months.
Refer to
Driving while under the influence of alcohol Sec. 12, Second Conviction – revocation of
1d NONE Sec. 12, RA NONE
and/or prohibited drugs RA No. driver’s license
No. 10586
10586
For Professional DL
First Conviction – confiscation and
perpetual revocation.
Reckless Driving
1st Offense 2,000.00 NONE 2,000.00 NONE
- Suspension of driver’s license for
2nd Offense 3,000.00 NONE 3,000.00 NONE
three (3) months
1e
- Suspension of driver’s license for six
rd
3 Offense and subsequent Offense 10,000.00 NONE 10,000.00 NONE (6) months and revocation on the
succeeding offense
196
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
Failure to wear the prescribed seatbelt This includes allowing a 6 years old
1g1 device and/or failure to require the front and below to be seated in front
seat passenger to wear seatbelt passenger seat.
197
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
1g2 Failure to require his/her passenger/s to - For PUV’s both the operator and the
wear the prescribed seatbelt/ post NONE NONE 3,000.00 3,000.00 driver are liable to pay the said fine for
R.A 8750 appropriate seatbelt signage (for PUV) every violation.
198
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
1j14 Failure to give way to an overtaking vehicle 1,000.00 NONE 1,000.00 NONE
1j15 Increasing speed when being overtaken 1,000.00 NONE 1,000.00 NONE
Overtaking when left side is not visible or
1j16 1,000.00 NONE 1,000.00 NONE
clear
1j17 Overtaking upon a crest of a grade 1,000.00 NONE 1,000.00 NONE
1j19 Overtaking at any railway grade crossing 1,000.00 NONE 1,000.00 NONE
199
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
Overtaking on “men working” or “caution”
1j21 1,000.00 NONE 1,000.00 NONE
signs
1j22 Overtaking at no overtaking zone 1,000.00 NONE 1,000.00 NONE
Failure to yield the right of way – failure of
1j23 the vehicle on the left to yield the right of 1,000.00 NONE 1,000.00 NONE
way
Failure to yield the right of way – failure of
1j24 the vehicle on the left to yield the right of 1,000.00 NONE 1,000.00 NONE
way
Failure to yield the right of way – failure of
the driver of any vehicle upon highway
1j25 1,000.00 NONE 1,000.00 NONE
within a business or residential district to
yield the right of way
Failure to stop before traversing a “through
1j26 1,000.00 NONE 1,000.00 NONE
highway” or railroad crossing
Failure to yield the right of way – failure of a NONE
vehicle entering a highway from a private
1j27 1,000.00 NONE 1,000.00 NONE
road or driver upon a highway to yield the
right of way
Failure to yield the right of way to
1j28 ambulance, police or fire department 1,000.00 NONE 1,000.00 NONE
vehicles
Failure to yield the right of way at a “through
1j29 1,000.00 NONE 1,000.00 NONE
highway” or a “stop intersection”
200
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
201
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
3rd Offense and sub-sequent Offense NONE NONE 1,000.00 15,000.00 - Cancellation of CPC
202
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
No sign board *
1st Offense NONE NONE 1,000.00 5,000.00 NONE
1j45 4-18 - Impoundment of unit for thirty (30)
2nd Offense NONE NONE 1,000.00 10,000.00
days
3rd Offense and sub-sequent Offense NONE NONE 1,000.00 15,000.00 - Cancellation of CPC
Pick and drop of passengers outside
terminal *
1st Offense NONE NONE 1,000.00 5,000.00 NONE
1j46 4-19
- Impoundment of unit for thirty (30)
2nd Offense NONE NONE 1,000.00 10,000.00
days
3rd Offense and sub-sequent Offense NONE NONE 1,000.00 15,000.00 - Cancellation of CPC
Carrying of illegal and/or prohibited
cargoes *
1st Offense NONE NONE 1,000.00 5,000.00 NONE
1j47 4-20 - Impoundment of unit for thirty (30)
2nd Offense NONE NONE 1,000.00 10,000.00
days
rd
3 Offense and sub-sequent Offense NONE NONE 1,000.00 15,000.00 - Cancellation of CPC
203
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
Failure to display fare matrix *
1st Offense NONE NONE 1,000.00 5,000.00 NONE
1j50 4-23 - Impoundment of unit for thirty (30)
2nd Offense NONE NONE 1,000.00 10,000.00
days
rd
3 Offense and sub-sequent Offense NONE NONE 1,000.00 15,000.00 - Cancellation of CPC
Breach of franchise conditions under
LTFRB MC No. 2011+-004 (Revised
Terms and Conditions of CPC not
otherwise herein provided.
1st Offense NONE NONE 1,000.00 5,000.00 NONE
nd - Impoundment of unit for thirty (30)
2 Offense NONE NONE 1,000.00 10,000.00
days
1j51 4-25 3rd Offense and sub-sequent Offense
Such as but not limited to the following:
1. Wearing of Slippers
2. Non-Wearing of Uniform NONE NONE 1,000.00 15,000.00 - Cancellation of CPC
3. No Smoking sign not displayed
4. Overloading
5. Failure to grant fare discounts as
prescribed by law
Distracted Driving
1st Offense 5,000.00 NONE 5,000.00 NONE NONE
nd
2 Offense 10,000.00 NONE 10,000.00 NONE NONE
RA 10913
- Suspension of driver’s license for
3rd Offense 15,000.00 NONE 15,000.00 NONE
three (3) months
Sub-sequent offense 20,000.00 NONE 20,000.00 NONE - Revocation of driver’s license.
MC Driving with child
1st Offense 3,000.00 NONE NONE NONE NONE
2nd Offense 5,000.00 NONE NONE NONE NONE
RA 10666
- Suspension of driver’s license for one
rd
3 Offense and sub-sequent Offense 10,000.00 NONE NONE NONE (1) month and revocation of driver’s
license for the succeeding offense.
204
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
205
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
- Impoundment and barred of MV
2g Fraud in MV Registration/Renewal NONE 3,000.00 NONE 3,000.00 from registration period for one (1)
year.
All other violations in connection with Motor
2h NONE 2,000.00 NONE 2,000.00 NONE
Vehicle Registration / Renewal / Operation
- Fines shall be imposed upon the
driver of the Motor Vehicle for
Load extending beyond projected width operating a Motor Vehicle with any
3a 1,000.00 NONE 1,000.00 NONE
without permit part of the load extending beyond the
projected width of the vehicle without
special permit.
- An amount equivalent to 25% of
Motor Vehicle User’s Charge at the
time of infringement on
owner/operator or driver of trucks
and trailers for loading beyond their
registered gross weight, vehicle
An
3b An amount weight.
amount
equivalent to - The penalty shall be waived for
Axle Overloading NONE equivalent NONE
R.A. 8794 25% of loads exceeding the registered Gross
to 25% of
Sec. 6 MVUC Vehicle Weight by a tolerance of less
MVUC
than 5%
206
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
Colorum Violation; A PUV operating
a) without proper authority from LTFRB;
b) outside its approved route;
4-1
c) differently from its authorized route;
d) with expired CPC and without application
for extension of validity
1st Offense:
Bus NONE NONE NONE 1,000,000.00 - Impoundment for three (3) months
Status of CPC
Trucks NONE NONE NONE 200,000.00 - Revocation of the ENTIRE CPC
where the apprehended vehicle
Jeepney NONE NONE NONE 50,000.00 belongs (except when apprehended
vehicle is with private/green plate)
Vans NONE NONE NONE 200,000.00 - Blacklisting of the apprehended
vehicle and all other authorized units
Sedan NONE NONE NONE 120,000.00 included in the CPC from being used
as a PUV
TC NONE NONE NONE 6,000.00 - Revocation of the registration of the
apprehended vehicle and all other
authorized units included in the
franchise.
- Revocation of ALL CPCs (entire
2nd Offense NONE NONE NONE NONE
fleet) of the operator.
- Disqualification of the operator.
- Blacklisting of ALL authorized units
(entire fleet) of the operator from being
used as PUV
- Revocation of the registration of ALL
authorized units (entire fleet) of the
operator.
207
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
208
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
Violation of color scheme or design/
Adoption or new color design without
authority from the Board (PUB and TX
only)
4-15 1st Offense NONE NONE 1,000.00 5,000.00 NONE
nd - Impoundment of unit for thirty (30)
2 Offense NONE NONE 1,000.00 10,000.00
days
- Cancellation of CPC where the unit is
3rd Offense and sub-sequent offense NONE NONE 1,000.00 15,000.00
authorized
Unregistered or unauthorized
trade/business name (PUB and TX only)
st
4-16 1 Offense NONE NONE 1,000.00 5,000.00 NONE
nd - Impoundment of unit for thirty (30)
2 Offense NONE NONE 1,000.00 10,000.00
days
- Cancellation of CPC where the unit is
3rd Offense and sub-sequent offense NONE NONE 1,000.00 15,000.00
authorized
No panel route (PUJ, PUB, UV)
4-17 1st Offense NONE NONE 1,000.00 5,000.00 NONE
nd - Impoundment of unit for thirty (30)
2 Offense NONE NONE 1,000.00 10,000.00
days
- Cancellation of CPC where the unit is
3rd Offense and sub-sequent offense NONE NONE 1,000.00 15,000.00
authorized
Failure to display the International
Symbol of Accessibility inside the units
and/or failure to designate seats
4-24
specifically for the use of Persons with
Disability or Failure or refusal to
transport PWDs (PUJ, PUB, TTS, UV)
1st Offense NONE NONE 1,000.00 5,000.00 NONE
nd - Impoundment of unit for thirty (30)
2 Offense NONE NONE 1,000.00 10,000.00
days
209
FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
- Cancellation of CPC where the unit is
3rd Offense and sub-sequent offense NONE NONE 1,000.00 15,000.00
authorized
A Temporary Operator’s Permit (TOP) shall authorize a driver to operate a motor vehicle for a period of seventy-two (72) hours only. Further, all apprehensions
are deemed admitted unless contested by filing a written contest within five (5) days from date of apprehension. However, failure of the driver to pay the
corresponding penalty within fifteen (15) days shall cause the automatic suspension of his driver’s license for a period of thirty (30) days from the date of
apprehension in addition to the fines and penalties prescribed hereunder. The Land Transportation Office (LTO) shall resolve a contested case within five (5) days
from receipt of said written contest.
NOTE:
Fines and penalties of all violations prior to implementation of Joint Administrative Order No.2014 (JAO) dated 02 June 2014 shall be based on Department
Order No. 2008-39 dated 26 August 2008.
210
3. ENCODING OF ALARM ON DRIVER'S LICENSE AND MOTOR VEHICLES IN RELATION TO ORDERS
ISSUED BY COMPETENT COURTS OR QUASI-JUDICIAL BODIES
To tag driver's license and/or Motor Vehicles for alarm as ordered by court of quasi judicial bodies to the LTO-IT System.
Classification: Simple
2. Original or One (1) Certified true copy of the Court Order or Order issued
Court / quasi-judicial bodies
by quasi-judicial bodies
ENCODING OF ALARM ON DRIVER'S LICENSE AND MOTOR VEHICLES IN RELATION TO ORDERS ISSUED BY COMPETENT COURTS OR QUASI-JUDICIAL BODIES
211
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Submits Letter request and 1. Receives/Dockets the
None 5 minutes Receiving Clerk
supporting documents documents
Encoder
3. None 3. Encodes the alarm None 10 minutes
DCU, LES
ENCODING OF ALARM ON DRIVER'S LICENSE AND MOTOR VEHICLES IN RELATION TO ORDERS ISSUED BY COMPETENT COURTS OR QUASI-JUDICIAL BODIES
212
4. FILING OF COMPLAINT AND LIFTING OF ALARM
Transactions at the Intelligence and Investigation Division (IID) to determine the liability of drivers and/or Motor vehicle owners /
operators including initial processes before lifting of alarm
• Double issuance of Driver’s License
• Double issuance of License Plate
• Fake Driver’s License
• Filing of Complaint
• Illegal Transfer of Ownership
• Lifting of Alarm (IID)
Office or Division: Intelligence and Investigation Division - Law Enforcement Service (Central Office)
3. Original Authorization letter (if not the registered owner) Concerned Motor Vehicle owner
Admin Assistant/
1. Submits requirements 1. Receives requirements None 5 minutes
Records Officer
Director
6. Reviews and signs the
6. None None 1 day Law Enforcement
Resolution
Service
8 days, 50
TOTAL: P 20,000.00
minutes
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. The total processing time does not include the time after the resolution has been sent up to the time the respondent has
returned to pay the corresponding fine/s.
Chief
8. None 8. Affirms the Resolution None 1 day
IID
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. The total processing time does not include times incurred in the sending of the Subpoena Duces Tecum from Central
Office to concerned DO / EO and vice-versa.
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. The total processing time does not include the time after the Subpoena Duces Tecum has been sent up to the time the
respondent has returned to submit his/her affidavit.
Chief
2. None 2. Assigns the case to investigator None 5 minutes
IID
Chief
5. None 5. Affirms the Resolution None 1 day
IID
9 days,
TOTAL: None
10 mins
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. The total processing time does not include the time after the Subpoena Duces Tecum has been sent up to the time the
respondent has appeared for hearing.
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. Not inlcuded in the processing time is the time when the Audit Trail Report is being generated by STRADCOM and when the
same report is forwarded to IID.
Chief
3. None 3. Recommends lifting of alarm None 30 minutes
IID
4. Forwards Recommendation to
4. None
Traffic Adjudication Service
None 30 minutes IID
Note: Please see Procedure on
Lifting of Alarm (TAS)
1 hour,
TOTAL: None
20 minutes
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
GENERAL REQUIREMENTS:
2. Any valid Government issued ID/Deed of Sale, if not the registered owner Operator
2. Original Medical clinic letter of Indorsement Medical Clinic LTO Central Office
Administrative Fee:
P2,000.00
3. Proceeds to cashier for payment of
3. Accepts payment and issue LRF:
Administrative fines in cases 5 minutes Cashier
Official Receipt P10.00
involving vehicular accident
TOTAL:
P 2,010.00
3 days, 1 hour,
TOTAL: P 2,010.00
10 mins
Note: a. Processing time includes waiting time and starts upon submission of complete requirements.
3. One (1) photocopy of Official Receipt (OR) /Certificate of Registration (CR) Motor Vehicle owner
2. Receives Pay Order Slip 2. Issues Pay Order Slip None 5 minutes Designated Personnel
Note: Processing time includes waiting time and starts upon the submission of complete requirements.
Internal Services
1. ENCODING OF APPREHENSION CASES
Encoding and uploading of apprehensions cases in the LTO-IT System
Classification: Simple
1. Original White copy of the Temporary Operator’s Permit (TOP) Apprehending officer
2. Original copy of the Impounding Receipt for Motor Vehicle (IRMV) for
Apprehending officer
impounded Motor Vehicle
2 hours , 30
TOTAL: None
minutes
Note: Processing time includes waiting time and starts upon the submission of complete requirements.
Prior to field deployment, all LTO enforcers and Deputized Agents need to undergo and pass the Deputation training to ensure
that they are knowledgeable of the provisions of the laws they will be implementing, as well as the stringent procedures in
apprehending violators.
The refresher is intended to re-orient LTO Enforcers and Deputized Agents of their enforcement duties and responsibilities and
serves as venue to be updated on new laws, rules and regulations including developments in their field.
LTO Enforcers, Offices of Deputized Agents (Management of Toll Roads, Airport Police, Coast Guards,
Who may avail:
PNP-HPG, MMDA, DENR and DPWH) LGU
2. One (1) photocopy of Travel Order/ Office Order Land Transportation Office (LTO)
The following government personnel who are occupying regular positions and whose work are
directly and actually related to traffic law enforcement:
• Uniformed Officers of the AFP/PNP/HPG
Who may avail:
• Officers of the DPWH/DENR
• LTO employees, LGU and other government employees assigned to traffic enforcement related
functions.
5. Two (2) "2x2" photos with name tag (taken within the last three
Applicant
(3) months prior to date of application)
6. One (1) Certified true copy of the Certificate of Completion to Traffic Safety Division, Central Office/ Operations Division,
the Deputation Training/Seminar Regional Office
7. One (1) Certified true copy of the neuropsychiatric test result Neuropsychiatric Clinic
Designated Personnel/
3. None 3. Prepares Deputation ID None 10 minutes
RDEC Secretariat
LES Director /
4. None 4. Countersigns the Deputation ID None 10 minutes
RDEC Chairperson
Assistant Secretary/
6. None 6. Approves the Deputation ID None 1 day
Regional Director
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
5. Two (2) "2x2" photos with name tag (taken within the last three (3)
Applicant
months prior to date of application)
6. One (1) Certified true copy of the Certificate of Completion to the Traffic Safety Division, Central Office/ Operations
Refresher Deputation Training/Seminar Division, Regional Office
7. One (1) Certified true copy of the neuro-psychiatric test result Neuro-psychiatric Clinic
External Services
1. HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE
To address errors committed during transactions and to update customer details which are system limitations of the existing system.
The RSU could be for the following: a) Motor Vehicle Registration System (MVRS), b) Driver's Licensing System (DLS), c) Law
Enforcement and Adjudication System (LETAS), d) and Manufacturer, Assembler,Importer and Dealer Reporting System (MAIDRS).
Regional Offices (RO)
Records Section, Management Information Division (MID-RS)
Office or Division: Computer Section, Management Information Division (MID-CS)
Technical, Evaluation and Planning Section, Operations Division (TEPS)
License Section, Operations Division (LS)
Classification: Complex
Who may avail: Motor Vehicle Owners, Driver's License holder, Concerned LTO personnel
GENERAL REQUIREMENTS
Land Transportation Office (District Office /
1. Duly accomplished Request for System Update (RSU) Form ver. 3.1 Extension Office)
Law Enforcement Service (LES)
Land Transportation Office (District Office /
2. One (1) copy of screenshots of Errors/Customer details that needs to be
Extension Office)
updated (for MVRS, DLS, MAIDS & LETAS)
Law Enforcement Service (LES)
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE 246
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
ADDITIONAL REQUIREMENTS
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE 247
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished Motor Vehicle Inspection Report (MVIR) with stencils of Land Transportation Office (District Office /
the engine /chassis number Extension Office)
Land Transportation Office (District Office /
2. Certificate of Payment (CP) if applicable
Extension Office)
Land Transportation Office (District Office /
3. Sales Invoice if applicable
Extension Office)
Motor vehicle owner, Land Transportation Office
4. One (1) photocopy of Official Receipt (OR)/Certificate of Registration (CR)
(District Office / Extension Office)
1.5. For double file number (TEPS)
Land Transportation Office (District Office /
1. Plate Monitoring Report/Certified copy of the Motor Vehicle (MV) Registry Book
Extension Office)
2. Justification from the Chief that there was an error committed during manual Land Transportation Office (District Office /
encoding Extension Office)
Motor vehicle owner, Land Transportation Office
3.One (1) photocopy of Official Receipt (OR)/Certificate of Registration (CR)
(District Office / Extension Office)
1.6. For file number with Alphanumeric
1. One (1) photocopy of Official Receipt (OR)/Certificate of Registration (CR), if Motor vehicle owner, Land Transportation Office
necessary (District Office / Extension Office)
Land Transportation Office (District Office /
2. Plate monitoring report
Extension Office)
1.7. Update Insurance/Update COC Status
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE 248
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE 249
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE 250
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.14. RSUs that are being implemented by the IT Provider after approval by the Records Section
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE 251
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Prepares corresponding RSU
1. Registrant/ Apprehended and attaches letter from registrant/ Evaluator/Clerk
Driver/License holder/MAIDR concerned LTO personnel/license Field office, Law
None 2 hours
submits letter request stating the holder/ MAIDR or attaches Enforcement Service
reason for the correction additional supporting document, if (LES)
needed.
2. Submits RSU and attachments
Evaluator/Clerk
2. None to Customer Care thru file transfer, None 2 hours
Field office, LES
courier or email.
Chief/ Evaluator
5. None 5. Evaluates and approves RSU None 4 hours
MID/OPS
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE 252
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1 hour after
verifying in the
7. Informs the registrant that the
7. None None system that the DO/EO personnel
RSU is already implemented.
RSU is
implemented
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE 253
2. HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE REGIONAL OFFICE
Transaction at the District Office/Extension Office/E-Patrol
Office or Division: District Office/Extension Office/E-patrol/Regional Office/MID
Classification: Highly Technical
G2C - Government to Citizen
Type of Transaction: G2G - Government to Government
G2B - Government to Business
Who may avail: Concerned District Office/Extension Office/E-patrol/Regional Office
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
2.1. CLOSE TRANSACTION
Land Transportation Office (District Office / Extension
1. One (1) screenshot of pending transaction
Office)
2. One (1) Certification from the concerned District Office that there is no Land Transportation Office (District Office / Extension
available sticker/plate Office)
Land Transportation Office (District Office / Extension
3. Transaction ID Number
Office)
2.2. CORRECTION OF PLATE CLASSIFICATION
1. One (1) Certified true copy of Official Receipt (OR) and Certificate of Motor Vehicle owner, Land Transportation Office (District
Registration (CR) Office / Extension Office)
Land Transportation Office (District Office / Extension
2. Justification, if necessary
Office)
2.3. INSERT ENCUMBRANCE
1. One (1) Certified true copy of Official Receipt (OR) and Certificate of Motor Vehicle owner, Land Transportation Office (District
Registration (CR) Office / Extension Office)
2. Chattel Mortgage Motor Vehicle Owner
Land Transportation Office (District Office / Extension
3. One (1) copy of screenshot of error
Office)
3. One (1) Certificate of Stock Reported (CSR) or Sales Invoice, if Initial registering Land Transportation Office (District Office /
applicable Extension Office)
3. None 3. Evaluates and approves the RSU None 4 hours Regional Director
7 hours, 30
TOTAL: None
minutes
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE REGIONAL OFFICE (PROCEDURE) 256
VII. MANAGEMENT AND INFORMATION
DIVISION
Internal Services
1. HANDLING OF DRIVER'S/CONDUCTOR'S LICENSE HIT LIST REPORT
This pertains to the application of a licensee that were found to be having double licenses and the encoding errors made by our
personnel on the details of the applicant particularly on the license number and wrong biometric capture on the fingerprints, photo
and signature that were detected by the AFIS.
Classification: Simple
1 hour
TOTAL None
30 minutes
1.2. Handling of erroneous encoding of license number or biometric capture of fingerprints, signature and photo
based on the Adjudication Hit List Report (RSU-D)
1. None 1. Monitors Driver’s License
adjudication using the None 30 minutes MID Staff
Adjudication Register Facility
Classification: Simple
2. Duly accomplished Request for User Update (RUSU) form from the User whether regular employee, Contractual, Job
user (For Organic, Contractual, LGU, Job Order and Other non-organic Order or Manufacturers, Assemblers, Importers,
employee approved by the Regional Director) Dealers (MAIDs) representatives
3. A document from the Chief of the Administrative Division as proof of Administrative Division
employment and assignment (LTO-IT Users)
- Authority of MAID's Representative, Office ID card of Representative and Manufacturers, Assemblers, Importers, Dealers
Authorized MAID Official and Secretary’s Certificate (DIY) (MAIDs)
- List of PAT Users for Approval/Office ID Cards (PAT) Manufacturers, Assemblers, Importers, Dealers
(MAIDs)
HANDLING OF REQUEST FOR USER SYSTEM UPDATE (RUSU) FOR LTO-IT, DO-IT-YOURSELF (DIY) AND PAYMENT ASSESSMENT TOOL (PAT) USERS 261
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
2. Duly accomplished Request for User Update (RUSU) form from the User whether regular employee, Contractual, Job
user and approved by the Regional Director Order or Dealer's representatives
HANDLING OF REQUEST FOR USER SYSTEM UPDATE (RUSU) FOR LTO-IT, DO-IT-YOURSELF (DIY) AND PAYMENT ASSESSMENT TOOL (PAT) USERS 262
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. None 1. Prepares RUSU and the applicable
attachments [LTO-IT, Do-It-Yourself
(DIY) and Payment Assessment Tool RO Representative/
(PAT) Users] for the type of update Evaluator/Site
None 30 minutes
requested (New users, Addition roles, Support
Change Role, Change password,
Change Site, Delete Role and
Deactivate User)
2. None 2. Forwards RUSU and attachments to
RO Representative/
Customer Care for recording via email None 30 minutes Evaluator/Site
Support
HANDLING OF REQUEST FOR USER SYSTEM UPDATE (RUSU) FOR LTO-IT, DO-IT-YOURSELF (DIY) AND PAYMENT ASSESSMENT TOOL (PAT)
USERS 263
3. USER ACCOUNT ENROLLMENT FOR THE DRIVER'S LICENSING SYSTEM AUTOMATED
FINGERPRINT IDENTIFICATION SYSTEM (AFIS) FOR DRIVER'S LICENSE
All system users for the printing of the 5-year driver's license cards should be enrolled in the AFIS System to be able to have
access to the system.
Classification: Simple
Who may avail: Those who will be assigned to encode customer's details and print driver's license cards.
1. Duly accomplished Application Form for User Account approved by District Office / Extension Office / Licensing Center /
immediate supervisor Driver's Licensing Renewal Office
USER ACCOUNT ENROLLMENT FOR DRIVER'S LICENSING SYSTEM (AUTOMATED FINGERPRINT IDENTIFICATION SYSTEM (AFIS) FOR DRIVER'S LICENSE 264
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
Administrative Aide
3. Creates Dermalog User VI/ Administrative
3. None None 10 minutes
Account Assistant V/MID IT
Support
Administrative Aide
4. Informs User on his username
VI/ Administrative
4. None and default password through None 10 minutes
Assistant V/ MID IT
SMS Support
USER ACCOUNT ENROLLMENT FOR THE DRIVER'S LICENSING SYSTEM (AUTOMATED FINGERPRINT IDENTIFICATION SYSTEM (AFIS) FOR DRIVER'S LICENSE
(PROCEDURE) 265
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
Administrative Aide
6. Prints and files documents for
6. None None 10 minutes VI/
reference
MID IT Support
3 hours,
TOTAL:
10 minutes
USER ACCOUNT ENROLLMENT FOR THE DRIVER'S LICENSING SYSTEM (AUTOMATED FINGERPRINT IDENTIFICATION SYSTEM (AFIS) FOR DRIVER'S LICENSE
(PROCEDURE) 266
VII. MANAGEMENT AND INFORMATION
DIVISION
Classification: Complex
GENERAL REQUIREMENTS:
1. Original copy of duly accomplished original Data Take-On (DTO)
Originating / Transacting District Office
Form
2. One (1) Certified True Copy (CTC) of Initial Certificate of Registration
Originating / Transacting District Office
(CR) and latest Official Receipt (OR)
3. In case of no Certified True Copy of initial Certificate of Registration
(CR), one (1) Certified True Copy of Registry File Book or Plate Originating District Office
Monitoring Report is required
4. Original copy of duly accomplished original Motor Vehicle Inspection
Motor Vehicle Inspection Center (MVIC)
Report (MVIR) (latest) and Official Receipt (OR)
5. One (1) Certified True Copy of Sales Invoice Originating District Office
6. One (1) Certified True Copy of Certificate of Stock Report (CSR) or
Originating District Office
Confirmation Certificate
Additional Requirements
1. One (1) Certified True Copy of Deed of Sale Originating / Transacting District Office
1. One (1) Certified True Copy of Certificate of Sale Central Office / Regional Office
Note: a. If the requirement is not found in the originating District Office. The Motor Vehicle owner shall have the burden of proof
in presenting the requirement.
Email : 30
2. District Office forwards request
minutes
2. None to MID-Records thru None Site Support
Courier : 3 Days
Email or Courier
Site Support
3. MID-Records Section receives
3. None from courier or e-mail and prints None 30 Minutes Receiving Officer
DTO request
5. None
5. MID-Records encodes the MV
30 minutes Records Officer
details in the system.
Thru Email: 1
day, 3 Hours,
and
TOTAL: None 40 Minutes
Thru Courier: 4
days, 3 hours,
10 minutes
Note: Processing time does not include the waiting time for the submission of complete requirements by the MV owner.
Internal Services
1. APPLICATION FOR LEAVE OF ABSENCE (ALA)
Leave of absence is generally defined as a privilege granted to officials and employees not to report for work with or without pay
as may be provided by law and prescribed in Rule XVI of the omnibus rules implementing book V of EO 292
Office or Division: All LTO Offices
Classification: Simple
Who may avail: Employees who intends to apply for Vacation Leave of Absence
2. Medical Certificate (Physically fit to assume the duties of her position) Attending Physician
1.4. Application for Special Privilege Leave, Forced Leave, Paternity Leave
1 day, 20
TOTAL: None
minutes
Note:
a. Processing time starts upon the submission of complete requirements.
b. All application for Vacation Leave of absence for one (1) full day or more shall be submitted on the prescribed form for action
by the head of agency five (5) days in advance, whenever possible, of the effectivity date of such leave.
c. An application for leave of absence for thirty (30) days or more shall be accompanied by a district clearance and regional
clearance.
d. All application for sick leave of abcense for one full day or more shall be made on the prescribed form and shall be filed
immediately upon employee's return from such leave. Application for sick leave in excess of five (5) successive days shall be
accompanied by a medical certificate
Classification: Complex
2. Approved Leave Application (CSC Form No. 6) Human Resource Development Section
Administrative
3. None 3. Initial evaluation None 4 hours Division-Personnel
Section
5.Submission of pertinent
5. None documents by the employee None 1 day Employee Concerned
concerned
6. RD's Approval in the Granting of
6. None None 4 hours Regional Director
Study Leave
Regional Director /
7. None 7. Signs Contract of Agreement None 1 day
Assistant Secretary
Classification: Complex
3. Affidavit of Undertaking stating the Grantee's Obligations Human Resource Development Section
Regional
2. None 2. Notation/action of the RD/OIC None 4 hours
Director/Assec
Administrative
3. None 3. Initial evaluation None 4 hours Division-Personnel
Section
Personnel
5. None 5. PDC Meeting None 1 day Development
Committee (PDC)
Regional Director /
7. None 7. Signs Contract of Agreement None 1 day
Assistant Secretary
TOTAL: 15 days
SUB-TOTAL: 19 days
TOTAL: 35 days
4. One (1) Certified True Copy of Transcript of Records and Diploma School (College/University)
5. One (1) valid Medical Certificate (CSC Form No. 211 Revised Civil Service Commission Website
2018) HRD Section
6.One (1) valid NBI Clearance National Bureau of Investigation
7. One (1) Certificate of Live Birth and Marriage issued by Philippine
Philippine Statistics Authority
Statistics Authority
Additional Requirements:
For District Chiefs/ Division Chiefs (SG 22-24) : One (1) Original
Ombudsman
valid Ombudsman Clearance of No Pending Case
For SG 24 : One (1) Certified True Copy of Transcript of Records and
School (University)
Diploma of Master's Degree/Juris Doctor
2. Submits each application letter 2. Receives application letters None 1 day OED/HRD/ORD
3. Prepares shortlisting of applicants
3. None to take the pre-qualifying
examination. None 5 days ADMIN-HRMO
3.1. Sends letter to the applicants
who did not qualify
PLACEMENT
1. Preparation/sending
communication/letters to all
1. None candidates None 3 days ADMIN-HRMO
1.1 Notifies candidates who were
not appointed
2. Prepares Appointment Papers for
PSB Chairperson
signature of PSB Chairperson and
and HRMO
2. None head of agency None 3 days
Appointing
2.1. Signs the appointment paper
Authority
Common Requirements:
1. One (1) Application Letter indicating the Position Title, Plantilla Item
Applicant
Number and Place of Assignment
2. One (1) latest and duly accomplished Personal Data Sheet with
Work Experience Sheet (CS Form No. 212, Revised 2017) with recent Civil Service Commission Website
passport-sized picture
Additional Requirements
For District Chiefs/ Division Chiefs (SG 22-24) : Original valid
Ombudsman
Ombudsman Clearance
For SG 24 : One (1) Certified True Copy of Transcript of Records and
School University
Diploma of Master's Degree/Juris Doctor
RECRUITMENT
1. None 1. Announcement/ Publication/ Posting
of Vacancies including qualified
interested differently-abled persons and None 10 days ADMIN-HRMO
indigenous people
297
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
SELECTION
2. Consolidation of screening/
2. No activity None 2 days ADMIN-HRMO
evaluation results
298
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
4. Preparation of Appointment
4. No activity Transmittal and Action form for None 5 days ADMIN-HRMO
submission to CSC Field Office
299
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
5. Submission of Appointment Papers
ORD/FDs/ADMIN-
5. No activity and its supporting documents to CSC None 1 day
HRMO
Field Office
6. In case of disapproved/invalidated
appointments by the CSC, the applicant
may file a motion for consideration or
6. Filing of motion appeal within 15 days upon receipt of None ADMIN-HRMO
the letter/ decision
disapproving/invalidating the
appointment
300
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
2.2. For SG 1 to 21
RECRUITMENT
1. Announcement/ Publication/Posting
of Vacancies including qualified
1. None None 10 days ADMIN-HRMO
interested differently-abled persons
and indigenous people
301
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
2. Conduct of HRMPSB panel
2. Reports for interview None 3 days HRMPSB
interview to qualified candidates
4. Conduct of background
4. None None 3 days HRMPSB/HR
investigation of qualified candidates
5. Finalization of HRMPSB
5. None None 2 days ADMIN-HRMO
Deliberation results
SUB-TOTAL: None 14 days
PLACEMENT
1. Preparation/ sending
communication /letters to all
1. None None 3 days ADMIN-HRMO
candidates
302
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
5. Preparation of Report on
Appointments Issued (RAI) for
5. None None 3 days ADMIN-HRMO
submission to CSC Field
Office/Posting at the Bulletin Board
6. Submission of appointment papers
6 None and its supporting documents to CSC None 2 days ADMIN-HRMO
Field Office
303
IX. FINANCE
Prescribing the Procedure and Documentary Requirements for Common Government Transactions per COA Circular No. 2012-
001 dated June 14, 2012 and Revised Implementing Rules and Regulations of Republic Act No. 9184
Administrative Division, Finance Division, Office of the Regional Director, Office of the Assistant
Office or Division:
Regional Director, Office of the Executive Director and Office of the Assistant Secretary
Classification: Simple
Who may avail: Employees, Suppliers, Contractors and Other Government Agencies
3. One (1) Certified true copy of Authority of the accountable officer Accountable Officer
5. Certified true copy of Approved application for bond and/or fidelity Cash Collecting Officer / Human Resource Development
bond Section
Additional Requirements
1. Original copy of Approved estimates of Petty Cash for a month Cash Collecting Officer
2. One (1) Certified true copy of Authority to Hold Cash Advance Human Resource Development Section
1. Original and one (1) duplicate copy Disbursement Voucher Download from Commission on Audit website
3. Original copy of duly approved Office/Travel Order Human Resource Development Section
4. One (1) Certified true copy of duly approved Itinerary of Travel Claimant
5. Original or One (1) Certified true copy of Letter of invitation, if
Claimant
applicable
6. Original copy of Certification from the accountant of no
unliquidated cash advance from Central Office and RO, if from Accounting Section
Region
1. Original and one (1) duplicate copy Disbursement Voucher Download from Commission on Audit website
1.1.2.1. Payroll Fund for Salaries, Wages, Allowances, Honoraria and Other Similar Expenses
4. One (1) Certified true copy of approved application for leave Claimant / Human Resource Development Section
2. Original and Certified true copy of toll receipt and vehicle trip
Claimant
ticket (in case LTO vehicle was used)
10. Certified true copy of Official Receipt, in case of refund Claimant / Treasury Section
7. One (1) Certified true copy of Official Receipt, in case of refund Treasury Section
General Requirements
1. Original and one (1) duplicate copy Disbursement Voucher Download from Commission on Audit website
2. One (1) Certified true copy of Obligation Request Slip Budget Section
Additional Requirements
1. Two (2) Original copies of Payroll (System Generated) Human Resource Development Section
1. One (1) Certified true copy Clearance from money, property and
Human Resource Development Section
legal accountabilities from the previous office
3. One (1) Certified true copy of Oath of Office Human Resource Development Section
4. One (1) Certified true copy of Certificate of Assumption Human Resource Development Section
6. Original/One (1) Certified true copy of Approved DTR Human Resource Development Section
1. Original or one (1) Certified true copy of Approved DTR Human Resource Development Section
2. Original or one (1) Certified true copy of Notice of Assumption Human Resource Development Section
1. For accredited agencies by the CSC (for first claim), One (1)
Certified true copy of pertinent contract/appointment and copy of Human Resource Development Section
ROPA of such marked received by CSC
2. For other agencies (for first claim) One (1) Certified true copy of
Human Resource Development Section
pertinent contract/appointment marked received by CSC
8. One (1) Certified true copy of Certificate of Funds Availability Accounting Section
11. One (1) Original copy of Approved DTR Human Resource Development Section
12. Original or one (1) Certified true copy of Authority for Additional
Service Rendered (in case of additional service on weekdays and Head of Office
holidays)
13. Original copy of Access Log/Guard's Log Book/Certification (in
Claimant
case of incomplete time record)
1. Same requirements as those for last salary Human Resource Development Section
1. One (1) Certified true copy of approved application for leave Human Resource Development Section
2. One (1) Certified true copy of Maternity leave clearance Human Resource Development Section
1. Two (2) Original copies of Salary Payroll Human Resource Development Section
2. Two (2) Original copies of Payroll Register (Hard and soft copy) Human Resource Development Section
1. Same requirements as those for payment of salaries Human Resource Development Section
4. Original copy of Certificate of service rendered or approved DTR Human Resource Development Section
1. Two (2) Original copies of RATA Payroll Human Resource Development Section
2. Two (2) Original copies of Payroll Register (Hard and soft copy) Human Resource Development Section
2. One (1) Certificate of Assumption of new employees Human Resource Development Section
1. Two (2) original copies of Clothing/uniform Allowance Payroll Human Resource Development Section
2. Two (2) original copies of Payroll Register (Hard and soft copy) Human Resource Development Section
1. Two (2) original copies of PIB Payroll Human Resource Development Section
6. Two (2) original copies of Payroll Register (Hard and soft copy) Human Resource Development Section
1.4.6. Honoria
1.4.6.2. Teaching Personnel (Department of Education, TESDA, SUCs and other educational institutions)
4. One (1) Certified true Copy of Approved DTR/Service Report Human Resource Development Section
1.4.7. Lecturer/Coordinator
1. Two (2) original copies of YEB and CG Payroll Human Resource Development Section
2. Two (2) original copies of Payroll Register (Hard and soft copy) Human Resource Development Section
4. One (1) Certified true Copy of Statement of assets and liabilities Claimant
5. One (1) Certified true Copy of Retirement Gratuity Computation Human Resource Development Section
3. One (1) Certified true Copy of Birth Certificates of all surviving legal
Claimant
heirs authenticated by NSO
1. One (1) Certified true Copy of Clearance from money, property and
legal accountability from the Central Office and from Regional Office Human Resource Development Section
of last assignment
3. One (1) Certified true Copy of Approved leave application Human Resource Development Section
4. One (1) Certified true Copy of Complete Service record Human Resource Development Section
3. One (1) Certified true Copy of Birth Certificates of all surviving legal
Claimant
heirs authenticated by NSO
General Requirements
1. Original and one (1) duplicate copy of Disbursement Voucher Download from Commission on Audit website
Additional Requirements
1.5.1. Communication
3. One (1) Certified true Copy of Fleet Card Online Information Administrative Division
1.5.4. Advertisement
I. Budget Section
TOTAL: 3 Days
ASSEC
(P1M and above)/
7. None 7. Signs LDDAP None 10 minutes
ED (below P1M) -
RDs (any amount)
8. Returns to the cashier/Head of ASSEC/ED’s/RD's
8. None None 5 minutes
Treasury Unit Staff
9. Receives copies of SLIIAE and
Cashier's Designated
9. None LDDAP-ADA and all SDs. Records in None 5 minutes
Staff
the logbook.
Administrative Division, Finance Division, Office of the Regional Director, Office of the Assistant Regional
Office or Division:
Director, Office of the Executive Director and Office of the Assistant Secretary
Classification: Complex
Who may avail: Employees, Suppliers, Contractors and Other Government Agencies
1. Original and one (1) duplicate copy of Disbursement Voucher Download from Commission on Audit website
2. One (1) certified true copy of Obligation Request Slip Budget Section
3. One (1) certified true copy of Authority of the accountable officer Cash Collecting Officer
2.1.1.1. Payroll Fund of Salaries, Wages, Allowances, Honoraria and Other Similar Expenses
1. One (1) certified true copy of Approved contracts (for initial
Human Resource Development Section / Claimant
payment)
2. Two (2) Original copies of Approved payroll or list of payees
Human Resource Development Section
indicating their net payments
3. One (1) certified true copy of Approval/authority (presidential
directive or legislative enactment) or legal basis to pay any Human Resource Development Section
allowance/salaries/wages/fringe benefits
4. Original copy of Daily Time Record (DTR) approved by the
Human Resource Development Section / Claimant
supervisor
2.1.1.2. Field/Activity Current Operating Expenses
1. Approved budget for COE of the agency field office or agency
Cash Collecting Officer
activity in the field
8. Original copy of Bills, receipts, sales invoices (duly inspected) Cash Collecting Officer / End-user
1. One (1) certified true copy of Inventory Custodian Slip Administrative Division
8. One (1) certified true copy of DTI Accreditation (if not Exclusive
Supplier
Repairer)
10. One (1) certified true copy of Equipment History/Ledger Administrative Division
1. One (1) certified true copy of Notice of Meeting (if applicable) Claimant
1. One (1) certified true copy of Vehicle Trip Ticket Administrative Division
2.2.1.1. Transfer
1. Original and one (1) duplicate copy of Disbursement Voucher Download from Commission on Audit website
2. One (1) certified true copy of Obligation Request Slip Budget Section
3. One (1) certified true copy of OR upon receipt of funds transferred Implementing Agency
3. Original copy of Authority to collect (For initial claim) Human Resource Development Section
2.3.4. Monetization
2. Original copy of Request for leave covering more than ten days
Claimant
duly approved by the head of the agency
4. One (1) certified true copy of C-N-A Land Transportation Office (LTO) Employees' Union
General Requirements
1. Original and one (1) duplicate copy of Disbursement Voucher Download from Commission on Audit website
2.5. Procurement
General Requirements
1. Original and one (1) duplicate copy of Disbursement Voucher Download from Commission on Audit website
2. Original and one (1) duplicate copy of Obligation Request Budget Section
10. One (1) certified true copy of VAT Certificate Administrative Division
11. Original copy of 3 Quotations (amount is P1,000 and above) Administrative Division
12. Original and one (1) duplicate copy of Abstract of Bids/Quotation Administrative Division
Additional Requirements
4. One (1) certified true copy of Pre-repair Inspection Report Inspection Team
5. One (1) certified true copy of Post-repair Inspection Report Inspection Team
7. One (1) certified true copy of Original copy of Warranty Certificate Administrative Division
10. One (1) certified true copy of Bid Prices in the Bill of Quantities Administrative Division
11. One (1) certified true copy of Detailed Estimates Administrative Division
12. One (1) certified true copy of Abstract of Bids Administrative Division
13. One (1) certified true copy of Program of Work Administrative Division
14. One (1) certified true copy of Detailed Estimate Administrative Division
15. One (1) certified true copy of Scope of Work and Specification Administrative Division
16. One (1) certified true copy of Plans (Blue Print) Administrative Division
3. One (1) certified true copy of Post-repair Inspection Report Inspection Team
5. One (1) certified true copy of Stock Position Sheet Administrative Division
6. One (1) certified true copy of Distribution list / Certified True copy
Administrative Division
of ICS (if applicable)
2. Original copy of Letter request from the Head of the Agency to the
Head of Office
Bank to pay/credit the account of the supplier
3. Original copy of Confirmation from the bank that the account of the
Bank
supplier has already been credited (for post audit purposes)
1. Original copy of Budget estimates approved by the Head of Agency Requesting Office
General Requirements
1. Original and one (1) duplicate copy of Disbursement Voucher Download from Commission on Audit website
2. Original and one (1) duplicate copy of Obligation Request and
Budget
Status
3. One (1) certified true copy of Travel Order Human Resource Development Section
4. One (1) certified true copy of Annual Training Program (ATP) Human Resource Development Section
5.One (1) certified true copy of Running balance of ATP Human Resource Development Section
Additional Requirements
7. One (1) certified true copy of Project Profile/Training Outline Project Coordinator/Secretariat
10. One (1) certified true copy of VAT certification Project Coordinator/Secretariat
11. Original copy of Justification for choosing the venue, if applicable Project Coordinator/Secretariat
11. Client receives check and tax 11. Releases the check and copy of DV to
withheld certificate and issue the payee. Attaches OR/invoice issued by 1 hour 30
None Cashier
corresponding official payee. Requires payee to sign on Box D of minutes
receipt/invoice DV and Check Registry/logbook.
TOTAL: 7 Days
III. Treasury Section
Payment is made Through LDDAP - ADA
1. Receives copies of Approved DV and all Cashier/ Designated
1. None None 5 minutes
SDs. Records in the logbook. Staff
Administrative Division, Finance Division, Office of the Regional Director, Office of the Assistant Regional
Office or Division:
Director, Office of the Executive Director and Office of the Assistant Secretary
Who may avail: Employees, Suppliers, Contractors and Other Government Agencies
General Requirements
1. Original and one (1) duplicate copy of Disbursement Voucher Download from Commission on Audit website
2. One (1) certified true copy of Obligation Request Slip Budget Section
Additional Requirements
3.1. Allowances, Honoraria and Other Forms of Compensation
3.1.1. Honoraria
3. One (1) certified true copy of Terms of Reference Human Resource Development Section / Project Committee
1. One (1) certified true copy of Office Order Human Resource Development Section / Project Committee
2. One (1) certified true copy of Plan/Program of Activities Human Resource Development Section / Project Committee
4. One (1) certified true copy of Authority to collect honoraria Human Resource Development Section / Project Committee
General Requirements
1. Original and one (1) duplicate copy of Disbursement Voucher Download from Commission on Audit website
2. Original and one (1) duplicate copy of Obligation Request Budget Section
3.3. Procurement
General Requirements
1. Original and one (1) duplicate copy of Disbursement Voucher Download from COA website
5. One (1) certified true copy of VAT Certificate Bids and Awards Committee Secretariat
6. One (1) certified true copy of Approved Budget for the Contract Bids and Awards Committee Secretariat
8. One (1) certified true copy of Letter of Intent Bids and Awards Committee Secretariat
10. One (1) certified true copy of Eligibility Requirements Bids and Awards Committee Secretariat
11. One (1) certified true copy of Results of Eligibility Check/Screening Bids and Awards Committee Secretariat
12. One (1) certified true copy of Bidding Documents Bids and Awards Committee Secretariat
16. One (1) certified true copy of Bid form Bids and Awards Committee Secretariat
24. One (1) certified true copy of Notice of Post-Qualification Bids and Awards Committee Secretariat
26. One (1) certified true copy of Notice of Award Bids and Awards Committee Secretariat
27. One (1) certified true copy of Notice of Proceed Bids and Awards Committee Secretariat
28. One (1) certified true copy of Purchase Request Bids and Awards Committee Secretariat
29. One (1) certified true copy of Contract Agreement including its
integral part (Schedule of Requirements, Technical Specifications,
Bids and Awards Committee Secretariat
General Conditions of Contract, Special Conditions of Contract
Supplemental Bid Bulletins, Performance Security)
30. One (1) certified true copy of Proof of Indorsement of Contract to
Bids and Awards Committee Secretariat
COA
31. One (1) certified true copy of Secretary Certificate of Board
Bids and Awards Committee Secretariat
Resolution (if the supplier is Corporation)
32. One (1) certified true copy of Authority of Signatory (If the supplier
Bids and Awards Committee Secretariat
is Sole proprietorship and Partnership)
33. One (1) certified true copy of Omnibus Sworn Statement Bids and Awards Committee Secretariat
34. One (1) certified true copy of Performance Security Bids and Awards Committee Secretariat
35. One (1) certified true copy of Irrevocable Standby Letter of Credit,
Bids and Awards Committee Secretariat
if applicable
36. One (1) certified true copy of Bank Guarantee/Retention Fee Bids and Awards Committee Secretariat
37. One (1) certified true copy of Invitation to observers Bids and Awards Committee Secretariat
38. One (1) certified true copy of Approved Annual Procurement Plan Bids and Awards Committee Secretariat
41. One (1) certified true copy of Certification by Head of the BAC
Secretariat that invitation to bid was posted at any conspicuous place Bids and Awards Committee Secretariat
for seven (7) calendar days
42. One (1) certified true copy of Tax Clearance, Latest Income and
Business Tax, and Certificate of PhilGEPS registration and proof that
Bids and Awards Committee Secretariat
these were submitted within three (3) calendar days from receipt of the
Notice of Lowest Calculated Bid or Highest Rated Bid
43. One (1) certified true copy of Notice of Lowest Calculated Bid of
Bids and Awards Committee Secretariat
Highest Rated Bid
44. One (1) certified true copy of Proof that all minutes were made
available to all participants within three (3) calendar days after the pre- Bids and Awards Committee Secretariat
bid conference
45. One (1) certified true copy of Proof that Supplemental/Bid Bulletins
Bids and Awards Committee Secretariat
were posted in PhilGEPS, LTO website and conspicuous place
46. One (1) certified true copy of Certification that bid securities were
Bids and Awards Committee Secretariat
not returned before the perfection of contract
47. One (1) certified true copy of Proof that NOA and NTP were
posted in PhilGEPS and LTO website within three (3) and fifteen (15) Bids and Awards Committee Secretariat
calendar days, respectively from its issuance
48. One (1) certified true copy of Motion for reconsideration and
Bids and Awards Committee Secretariat
related answer thereon
49. One (1) certified true copy of Certification of compliance to all
Bids and Awards Committee Secretariat
existing laws, rules, and regulation
50. One (1) certified true copy of Warranty Certificate and security Bids and Awards Committee Secretariat
2. One (1) certified true copy of Statement of Time Elapse Bids and Awards Committee Secretariat
3. One (1) certified true copy of Request for Spot Inspection (COA
Bids and Awards Committee Secretariat
and Inspection Team)
10. One (1) certified true copy of Construction schedule Bids and Awards Committee Secretariat
11. One (1) certified true copy of S-curve Bids and Awards Committee Secretariat
12. One (1) certified true copy of Manpower schedule Bids and Awards Committee Secretariat
13. One (1) certified true copy of Construction methods Bids and Awards Committee Secretariat
14. One (1) certified true copy of Organizational Chart Bids and Awards Committee Secretariat
15. One (1) certified true copy of List of contractor's personnel to be
Bids and Awards Committee Secretariat
assigned to the project
16. One (1) certified true copy of List of contractor's equipment units,
which are owned, leased, and/or under purchase agreements,
Bids and Awards Committee Secretariat
supported by certification of availability of equipment from the
equipment lessor/vendor for the duration of the project
17. One (1) certified true copy of Equipment Utilization Schedule Bids and Awards Committee Secretariat
18. One (1) certified true copy of Construction Safety and Health
Bids and Awards Committee Secretariat
Program of the contractor
19. One (1) certified true copy of Program of Work and Detailed
Bids and Awards Committee Secretariat
Estimates
20. One (1) certified true copy of Quantities and costs and a
Bids and Awards Committee Secretariat
PERT/CPM network of activities
21. One (1) certified true copy of Affidavit of obligation by the
contractor on payment of labor, materials and supplies used were Bids and Awards Committee Secretariat
paid
3. One (1) certified true copy of the agency's report establishing the
necessity/justification(s)for the need of such CO and/or EWO which
shall include: (a) the computation as to the quantities of the additional
works involved per item indicating the specific stations where such
Property Section
works are needed; (b) the date of inspection conducted and the results
of such inspection; (c) a detailed estimate of the unit cost of such
items of work for new unit costs including those expressed in
volume/area/lump-sum/lot
6. One (1) certified true opy of Copy of the COA Technical Evaluation
Property Section
Report for the Original contract
7. One (1) certified true opy of, if the Variation Order to be reviewed is
not the first variation order, all of the above requirements for all
Ground and Building Maintenance Unit / General Services
previously approved variation orders, if not yet reviewed, otherwise,
Section
copy of the COA Technical Evaluation Report for the previously
approved variation order
10. One (1) certified true copy of Post-Repair Inspection Report Inspection Team
3. One (1) certified true copy of Distribution list / Original copy of PAR
Property Section
(if applicable)
6. One (1) certified true copy of Stock Position Sheet, if applicable Property Section
8. One (1) certified true copy of Results of Test Analysis, if applicable Property Section
2. One (1) certified true copy of Special Conditions of Contract Bids and Awards Committee Secretariat
3. One (1) certified true copy of Notice of Award Bids and Awards Committee Secretariat
4. One (1) certified true copy of Notice to Proceed Bids and Awards Committee Secretariat
5. Original copy of Certificate of Price Reasonableness Bids and Awards Committee Secretariat
6. One (1) certified true copy of VAT Certificate Bids and Awards Committee Secretariat
7. One (1) certified true copy of Notice to Proceed Bids and Awards Committee Secretariat
8. One (1) certified true copy of Performance Bond Bids and Awards Committee Secretariat
9. One (1) certified true copy of Post-Qualification Evaluation Report Bids and Awards Committee Secretariat
10. One (1) certified true copy of Abstract of Bids/Quotation Bids and Awards Committee Secretariat
11. One (1) certified true copy of Quotations Bids and Awards Committee Secretariat
12. One (1) certified true copy of DOLE rate Property Section
13. One (1) certified true opy of Approved Budget for the Contract Bids and Awards Committee Secretariat
14.2. Schedule and scope of work Bids and Awards Committee Secretariat
15. One (1) certified true copy of Scaled floor plans and other areas
Bids and Awards Committee Secretariat
covered by service contract
16. One (1) certified true copy of Detailed breakdown of cost (direct
Bids and Awards Committee Secretariat
and indirect costs)
17. One (1) certified true copy of Bid Price Bids and Awards Committee Secretariat
18. One (1) certified true copy of Bid Security Bids and Awards Committee Secretariat
19. One (1) certified true copy of total number of employees the
Bids and Awards Committee Secretariat
contractor has in the locality
20. One (1) certified true copy of capitalization amount of the business
Bids and Awards Committee Secretariat
enterprise
21. Original copy of Certificate of Service Rendered General Services Section / Administrative Division
22. One (1) certified true copy of Daily Time Record Contractor
23. One (1) certified true copy of Summary of personnel names with
corresponding number of hours rendered verified by OIC, GSS and General Services Section
duly signed by Supervisor
24. One (1) certified true copy of Running Balance (Billings) Property Section
26. One (1) certified true opy of Supplies Issued and noted by OIC,
General Services Section
GSS (for janitors)
27. For Extension of Contract, one (1) certified true copy of:
27.1. BAC Resolution Property Section
2. One (1) certified true copy of Certificate of Price Reasonableness Budget Section
3. One (1) certified true copy of BAC Resolution (amount is ₱100,000
Property Section
and above)
4. None 4. Receives DVs, SDs and ORS. None 1 day, 7 hours Chief Accountant
5 hours, 25
5. None 5. Sign by Chief, Financial Division (CO) None Chief Finance
minutes
11. Client receives check and 11. Releases the check and copy of DV to
tax withheld certificate and issue the payee. Attaches OR/invoice issued by 1 hour, 40
None Cashier
corresponding official payee. Requires payee to sign on Box D of minutes
receipt/invoice DV and Check Registry/logbook.
Internal Services
1. DISPOSAL OF OBSOLETE RECORDS
Records that are obsolete and have reached their retention periods are disposed. Disposal is based on the Records Disposition
Schedule (RDS) of the Office and the General Records Disposition Schedule (GRDS) as provided for by the National Archives of
the Philippines (NAP).
2. General Records Disposition Schedule (RDS) General Services Section, Central Office
DivisionChief/Service
2. None 2. Approves the Request None 2 hours
Director
5 days, 3 hours,
15 minutes
DISPOSAL OF RECORDS
1. Receives Request for Authority to
1. None
Dispose of Records from NAP.
None 15 minutes Receiving Clerk, GSS
1.1 Sends documents to the
Records Disposal Committee
2. None
2. Receives documents from GSS
TOTAL: 1 day
NOTE:
The total number of transaction hours at LTO is only 8 days, 3 hours and 50 minutes, however, the process is still considered
as Highly Technical due to the approval of the NAP of our Request for Authority to Dispose of Records and the availability of
their analyst for the actual disposal.
Request made by Regional Offices / Field Offices for plates and stickers for the registration of Motor Vehicle (MV)
Classification: Simple
2. General Records Disposition Schedule (RDS) General Services Section, Central Office
Central Office
None 1 day
3.1 Issues/ships (Plates and Warehouse
Stickers) to various Regional
Offices
2 days,
TOTAL: None
5 minutes
Classification Simple
Regional Offices, District Offices / Extension Offices, Licensing Centers, Driver's License Renewal
Who may avail:
Offices, E-Patrol, New Registration Unit (Field Offices)
REQUISITION AND DISTRIBUTION OF DRIVER'S LICENSE AND ACCOUNTABLE NON- ACCOUNTABLE FORMS 398
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
3.1. DISTRIBUTION/ISSUANCE OF DRIVER'S LICENSE (DL) CARDS
1. DO / EO / LC submits request 1. Receives and approves the request.
for DL cards (2 weeks in advance
request) None 1 hour Supply Officer
1.1 Allocates and issues DL card
serial numbers
REQUISITION AND DISTRIBUTION OF DRIVER'S LICENSE AND ACCOUNTABLE NON- ACCOUNTABLE FORMS 399
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
2. None 2. Prepares necessary documents and
accountable and non-accoutable None 1 hour Supply Officer
forms for shipment to field office
3. Ships / Releases accountable and
non-accountable forms issued to field
office
None 1 day Supply Officer
3. Receives accountable and non-
accountable forms
4. Notifies the CO-SU through IMS
that the accountable and non-
4. None None 5 minutes
accountable forms have been
received
1 day, 2 hours,
TOTAL: None
5 minutes
REQUISITION AND DISTRIBUTION OF DRIVER'S LICENSE AND ACCOUNTABLE NON- ACCOUNTABLE FORMS 400
X. OTHERS
Classification: Complex
G2C - Government to Citizen
Type of Transaction:
G2B - Government to Business
Who may avail: Motor Vehicle owners , dealers
1. Production Order Plate Unit, Land Transportation Office (LTO) Central Office
Plate Making Plant, Land Transportation Office (LTO) Central
2. Delivery Receipt
Office
Advertisement
Bid Evaluation
Technical Working Group/Bids and Awards Committee
1. Abstract of Bids as Read/Abstract of Bids as Calculated
Secretariat
Technical Working Group/Bids and Awards Committee
2. Post-Qualification of the Lowest Calculated Bid and (LCB)
Secretariat
3. Bid Evaluation Report Technical Working Group
Approval of BAC Resolution; Issuance of NOA to the Lowest Calculated Responsive Bid (LCRB)
1. BAC Resolution Declaring LCRB and Recommending Bids and Awards Committee / Bids and Awards Committee
Approval Secretariat
Bids and Awards Committee / Bids and Awards Committee
2. BAC Resolution Declaring Winning Bidder
Secretariat
Head of the Procuring Entity (HOPE) / Bids and Awards
3. Notice of Award (NOA)
Committee Secretariat
Contract preparation and signing
Head of the Procuring Entity (HOPE) / Bids and Awards
1. Contract
Committee Secretariat
2. Approval of Contract by Higher authority Head of the Procuring Entity (HOPE)
Amount
156 calendar
TOTAL: equivalent to
days
the LCRB
Notes:
a. In cases of two (2) failed biddings, as provided in Sec. 35 of R.A. 9184, Negotiated Procurement shall be allowed.
b. There is a failure of bidding if:
- No bids are received;
- No bid qualifies as the Lowest Calculated Responsive Bid; or
- Whenever the bidder with the lowest calculated responsive bid refuses, without justifiable cause to accept the award of
contract.
c. Agency action nos. 2 to 4 are already included in the 82-day period as indicated under agency action no. 1. Thus, the
corresponding processing times for the mentioned agency action actions are not included in the total processing time for the
entire procurement process.
BAC/BAC
7. None 7. Notifies the bidder for Negotiation None 3 days
Secretariat/TWG
BAC/BAC
8. Participates in the discussion 8. Conducts negotiation None 10 days
Secretariat/TWG
xxvi
LIST OF OFFICES
Contact
Office/ Agency/ Field Office Office Address Email Address
Information
CENTRAL OFFICE
8921-9072
Office of the Assistant Secretary East Avenue, Diliman Quezon City ecg.ltoasec@gmail.com
8921-9071
8926-9882
Office of the Executive Director East Avenue, Diliman Quezon City oedlto2016@gmail.com
8921-9077
Plate Making Plant East Avenue, Diliman Quezon City 8928-9754 none
ltolawenforcementservice@g
Law Enforcement Service East Avenue, Diliman Quezon City 8927-6789 mail.com
Field Enforcement Division East Avenue, Diliman Quezon City 8927-1851 none
Road Safety Training Center East Avenue, Diliman Quezon City 8925-6042 tsd.ltocentral@gmail.com
8927-7458
Traffic Adjudication Service East Avenue, Diliman Quezon City lto.tas87@gmail.com
8921-9056
Administrative Division East Avenue, Diliman Quezon City 8928-4315 lto_hrdsection@ymail.com
xxvii
CENTRAL OFFICE
GSS Records Unit East Avenue, Diliman Quezon City 8926-1063 none
ltoshoaccounting@yahoo.co
Financial Division East Avenue, Diliman Quezon City 8927-7613 m
ltoshoaccounting@yahoo.co
Accounting Section East Avenue, Diliman Quezon City 8921-9068 m
ltobudgetsection@yahoo.co
Budget Section East Avenue, Diliman Quezon City 8929-2779 m
8927-1494 ltomanagementdivision@gm
Management Division East Avenue, Diliman Quezon City ail.com
8926-2650
Operations Division East Avenue, Diliman Quezon City 8928-7306 none
xxviii
CENTRAL OFFICE
8926-7081
License Section East Avenue, Diliman Quezon City none
8921-5370
8927-1420
Registration Section East Avenue, Diliman Quezon City none
8922-0149
Management Information
East Avenue, Diliman Quezon City 8920-5869 arabelleorduna@yahoo.com
Division
Statistics Section East Avenue, Diliman Quezon City 8928-7255 none
REGION 1
Aguila Road, Sevilla, City of San teg3grg@gmail.com
Office of the Regional Director (072) 607-4108 teg3@yahoo.com
Fernando, La Union
Aguila Road, Sevilla, City of San kathleendeannasalayog@ya
Office of the Assistant Director (072) 607-3430 hoo.com
Fernando, La Union
Aguila Road, Sevilla, City of San
Administrative Division (072) 607-1826 evagbunag@yahoo.com.ph
Fernando, La Union
Aguila Road, Sevilla, City of San
Human Resource Section (072) 607-1826 editamazon@yahoo.com.ph
Fernando, La Union
Aguila Road, Sevilla, City of San
Property and Supply Section (072) 607-1826 mems_924@yahoo.com.ph
Fernando, La Union
Finance and Management Aguila Road, Sevilla, City of San
(072) 607-3027 lornafinance@gmail.com
Division Fernando, La Union
Aguila Road, Sevilla, City of San kathleendeannasalayog@ya
Operations Division (072) 607-0465 hoo.com
Fernando, La Union
Aguila Road, Sevilla, City of San
Records Section (072) 619-3105 ltoregion1@yahoo.com
Fernando, La Union
xxix
REGION 1
Aguila Road, Sevilla, City of San bautistajohnangel@gmail.co
Legal Unit (072) 607-4108 m
Fernando, La Union
Aguila Road, Sevilla, City of San
Planning & Statistics Unit (072) 607-4108 rcppocsidio@gmail.com
Fernando, La Union
Aguila Road, Sevilla, City of San nroregion1@gmail.com
New Registration Unit (072) 607-3430 nroregion1@yahoo.com.ph
Fernando, La Union
Agoo District Office San Agustin Sur, Agoo, La Union (072) 687-0701 ltor1agoo@gmail.com
Alaminos District Office Tanaytay, Alaminos City, Pangasinan (075) 633-2559 ltoalaminos1@gmail.com
Burgos Extension Office Poblacion Burgos, Ilocos Norte (0918) 225-1733 burgoslto0110@gmail.com
Batac Extension Office Quiling Sur, Batac City, Ilocos Norte (077) 600-5175 ltor1batac@gmail.com
Candon Distric Office San Nicolas,Candon City, Ilocos Sur (077) 604-3344 ltor1candon@gmail.com
Laoag District Office P. Gomez St., Laoag City, Ilocos Norte (077) 600-3828 r1ltolaoag@gmail.com
xxx
REGION 1
Naguilian Extension Office Cabaritan Sur, Naguilian, La Union (072) 609-1340 ltor1naguilian@gmail.com
San Carlos District Office Rizal Ave., San Carlos City, Pangasinan (075) 615-7042 ltosccpa12@gmail.com
xxxi
REGION 2
Aritao Extension Office Poblacion, Aritao, Nueva Vizcaya (0917) 772-2004 aritaoeo@gmail.com
xxxii
REGION 3
Gov’t Center, Maimpis, City of San
Office of the Regional Director (045) 455-1764 eddeguzman018@gmail.com
Fernando, Pampanga
Office of the Assistant Regional Gov’t Center, Maimpis, City of San
(045) 455-1764 ltor3oard@gmail.com
Director/New Registration Unit Fernando, Pampanga
Gov’t Center, Maimpis, City of San
Administrative Division (045) 455-1764 rvbasilio_0714@yahoo.com
Fernando, Pampanga
Financial & Management Gov’t Center, Maimpis, City of San
(045) 455-1766 clafelvendiola@yahoo.com
Division Fernando, Pampanga
Gov’t Center, Maimpis, City of San ltoregion3.operationsdivision
Operations Division (045) 455-1768 @gmail.com
Fernando, Pampanga
Gov’t Center, Maimpis, City of San
Motor Vehicle Inspection Center (0920) 950-7218 creddo2411@yahoo.com
Fernando, Pampanga
Angeles Licensing Extension
Brgy. Mabiga, Mabalacat, Pampanga (0943) 678-0826 paulbtecson@yahoo.com
Office
San Simon District Office San Agustin, San Simon, Pampanga (0917) 520-5604 mldbayan@lto.gov.ph
Balanga District Office Gov't. Center, Ala-Uli Pilar, Bataan (047) 791-1772 0308ddmpao@gmail.com
Baler District Office Brgy. Bacong, San Luis, Aurora (0920) 904-2595 0312ddmpao@gmail.com
Purok III, Baloc, Sto Domingo, Nueva
Baloc District Office (0922) 876-3213 0320ddmpao@gmail.com
Ecija
Bataan Licensing Center Gov"t. Center, Ala-Uli, Pilar, Bataan (0999) 957-2897 0324ddmpao@gmail.com
McArthur Hi-way, Tabang, Guiguinto,
Bulacan Licensing Center (0943) 492-7542 bulacanlc03@gmail.com
Bulacan
Sanciangco Ext., Brgy. Barrera,
Cabanatuan District Office (0925) 885-1224 0332ddmpao@gmail.com
Cabanatuan City, Nueva Ecija
McArthur Hi-way, Dolores, Capas,
Capas Extension Office (045) 456-0116 0387ddmpao@gmail.com
Tarlac
xxxiii
REGION 3
DLRC SM Clark Field G/F 168 SM City Clark, M.A. Roxas
(045) 499-0295 oyietoledo2008@gmail.com
Pampanga Hway, Brgy.Malabanias, Angeles City
SMMR 140-141 SM City Marilao, Brgy.
DLRC SM Marilao (044) 711-2835 0358ddmpao@gmail.com
Ibayo, Marilao, Bulacan
Level 2, Robinsons Starmills, City of
DLRO Robinson's Starmills (045) 963-1759 0381ddmpao@gmail.com
San Fernando, Pampanga
Gapan District Office Bayanihan, Gapan City, Nueva Ecija (044) 486-0004 0340gapando@gmail.com
xxxiv
REGION 3
Sanciango Ext., Brgy. Barerra,
Nueva Ecija Licensing Center (0925) 842-1761 Fleurdeliz1961@gmail.com
Cabanatuan City, Nueva Ecija
Olongapo District Offices Gordon Ave., Pag-Asa, Olongapo City (0922) 839-1316 0364ddmpao@gmail.com
Palayan Extension Office Barrio Caimito, Palayan City (0932) 138-8814 0368ddmpao@gmail.com
Paniqui District Office Brgy. Samput, Paniqui, Tarlac (045) 456-0117 0376ddmpao@gmail.com
Sta. Maria District Office Bagbaguin, Sta Maria, Bulacan (044) 769-1835 0385ddmpao@gmail.com
Zambales Licensing Center Gordon Ave., Pag-Asa, Olongapo City (047) 602-4095 dickflores967@gmail.com
xxxv
REGION 4A
xxxvi
REGION 4A
3rd Floor Robinsons Mall, Tanzang
DLRO Imus (046) 416-6053 0438.ltoimus@gmail.com
Luma, Imus, Cavite
CC Compound, Brgy. Sabang, (046) 489-7988 0414dasmarinasdo@gmail.c
Dasmariñas Extension Office om
Dasmariñas, Cavite (046) 431-4695
3rd Floor Robinons Place, Dasmariñas,
DLRO Dasmariñas (0905) 154-9957 dlrodasma0415@gmail.com
Cavite
SM City Batangas Pallocan West, (043) 311-1345 0417dlrobatangas@gmail.co
DLRO SM Batangas m
Batangas City (043) 311-1876
Areza Town Center, Brgy. Canlalay, (049) 834-3837
Cabuyao District Office 0420binando@gmail.com
Biñan, Laguna (0917) 828-3168
3rd Floor, Robinson's Market, Sta.
DLRC Robinson’s Sta. Rosa (049) 834-3837 Dlrostarosa0421@gmail.com
Rosa, Laguna
NIA Road, Brgy. Uno, Crossing,
Calamba District Office (049) 502-2228 0422calambado@gmail.com
Calamba City
Ortigas Avenue Extension, Brgy. Sto.
DLRC Robinson’s Place Cainta (02) 661-9344 0423dlrccainta@gmail.com
Domingo, Cainta Rizal
Cavite District Office Brgy. Putol, Kawit, Cavite (046) 472-7744 0428cavitedo@gmail.com
rd
3 Floor Robinsons Place, Brgy. Tejero,
DLRC General Trias (046) 416-6401 0428cavitedo@gmail.com
General Trias, Cavite
Cavite Licensing Center Brgy. Putol, Kawit, Cavite (046) 450-0436 0432cavitelc@gmail.com
Gumaca District Office Brgy. Villa Nava, Gumaca, Quezon (042) 317-6418 0436gumacado@gmail.com
Aguinaldo Highway, Palico, Imus,
Imus District Office (046) 471-1604 0438.ltoimus@gmail.com
Cavite
Highway, Brgy., San Nicolas, San Pablo
Laguna Licensing Center (049) 539-5851 0440lagunalic@gmail.com
City
Brgy. Calzada (Ermita), Balayan,
Balayan District Office (043) 727-6973 0444balayaneo@gmail.com
Batangas
xxxvii
REGION 4A
CLA Mall, Brgy. Biñan, Pagsanjan, 0441dlropagsanjan@gmail.c
DLRO Pagsanjan - om
Laguna
rd
3 Floor Southwoods Mall, Brgy. San d46ltosouthwoods@gmail.co
DLRO Southwoods - m
Francisco, Biñan, Laguna
2nd Floor Robinson's Place Lipa,
DLRO Lipa City (043) 404-8959 0448lipado@gmail.com
Mataas na Lupa, Lipa City
Lipa City District Office Tanco Drive, Maraouy, Lipa City (043) 404-8959 0448lipado@gmail.com
xxxviii
REGION 4A
Softball Field, Taktak Road, Brgy. Dela
Cainta Extension Office (02) 636-0861 0488caintaeo1@gmail.com
Paz, Antipolo City, Rizal
Taal Sports Complex, Brgy. Tierra Alta,
Taal Extension Office (043) 740-4039 0492taaleo@gmail.com
Taal, Batangas
Alaminos Compound, Brgy. San Benito,
Alaminos MVIC (049) 546-6415 ltor4a@gmail.com
Alaminos, Laguna
Manila East Road, Sitio Paglabas, San
Morong Extension Office - 0454morongeo@gmail.com
Pedro, Morong, Rizal
Sampaloc Road, Brgy. Plaza Aldea,
Tanay Extension Office - 0478tanayeo@gmail.com
Tanay, Rizal
REGION 4B
Dolce Casa Di Jo Ville, Brgy. Tawiran, (043) 288-2420
Office of the Regional Director larry1977168@yahoo.com
Calapan City, Oriental Mindoro (0917) 717-0012
(043) 288-2420
Dolce Casa Di Jo Ville, Brgy. Tawiran,
Administrative Division (043) 288-7143 medinagana@yahoo.com
Calapan City, Oriental Mindoro
(0927) 418-8203
Finance and Management Dolce Casa Di Jo Ville, Brgy. Tawiran, (043) 288-2420
ivy_alban09@yahoo.com
Division Calapan City, Oriental Mindoro (0949) 885-6709
Dolce Casa Di Jo Ville, Brgy. Tawiran, (043) 288-2420/
Operations Division jpcalayo@lto.gov.ph
Calapan City, Oriental Mindoro (0917) 119-5002
Dolce Casa Di Jo Ville, Brgy. Tawiran, (043) 288-2420
New Registration Unit amruiz@lto.gov.ph
Calapan City, Oriental Mindoro (0917) 119-5005
Dolce Casa Di Jo Ville, Brgy. Tawiran, (043) 288-5402
Calapan District Office mcquitain@lto.gov.ph
Calapan City, Oriental Mindoro (0917) 119-5007
Brgy. Papandayan, Pinamalayan, (043) 284-4521
Pinamalayan Extension Office jaabes@lto.gov.ph
Oriental Mindoro (0916) 371-8193
xxxix
REGION 4B
Roxas Or. Mindoro Extension Dr. Leon Cusi St., Brgy. Paclasan, ltoroxasormdoextensionoffice
(0917) 119-5008 @gmail.com
Office Roxas, Oriental Mindoro
xl
REGION 5
578-1330
Masbate District Office Capitol Site, Airport Road, Masbate City (0910) 779-9580 butalidmaricar@gmail.com
(0936) 953-3791
421-54-08
Sorsogon District Office Capitol, Compound, Sorsogon City noel_barbacena@yahoo.com
(0919) 855-6870
Embarcadero de Legazpi, Leg.Blvrd., gracerojaslto2014@gmail.co
Legazpi District Office (0916) 733-0237 m
Legazpi City
(016) 671-4807
Tabaco District Office Brgy. San Lorenzo, Tabaco City doodz_peñaflor@yahoo.com
487-6719
dadaymendoza1967@yahoo.
Ligao District Office Sta.Cruz,Ligao City, 4504 Albay (052) 485-1078 com
(054) 871-5218
Iriga District Office San isidro, Iriga City conie_penaflor@yahoo.com
456-1780
(0908) 813-0503
Naga District Office Feliz Plazo St., Sabang, Naga City nero.claro@yahoo.com
881-6072
(0936) 96-6631
Ragay District Office Banga, Ragay, Camarines Sur fmabulo.lto5@gmail.com
881-2837
Daet District Office Pamorongan, Daet, Camarines Sur (054) 731-0585 llabannenita@gmail.com
Pamplona Extension Office Del Rosario, Pamplona, Camarines Sur (054) 811-0205 vsmarilles@lto.gov.ph
xli
REGION 6
ltoregionvi@yahoo.com.ph
Office of the Regional Director Brgy. Quintin Salas, Jaro, Iloilo City (0918) 942-2018 ayapaula_icloud.com
nanette
Administrative Division Brgy. Quintin Salas, Jaro, Iloilo City (0917) 722-0262 deocampo2@yahoo.com
joannenayagabriel@gmail.co
New Registration Unit Brgy. Quintin Salas, Jaro, Iloilo City (0917) 725-6993 m
Bacolod City District Office Cottage Road, Bacolod City (0966) 196-7261 reubentampos16@gmail.com
Bacolod Driver’s Renewal Office Robinson’s Place, Bacolod City (0909) 831-1020 -
Calinog District Office Municipal Compound, Calinog, Iloilo (0919) 229-0138 salapantenonita@gmail.com
Iloilo City District Office Tabuc Suba, Jaro, Iloilo City (0925) 787-9847 jundegs_18@yahoo.com
Iloilo Licensing Center Tabuc Suba, Jaro, Iloilo City (0917) 308-0858 chaguilas@yahoo.com
xlii
REGION 6
Iloilo Driver’s License Renewal
Robinsons Place, Iloilo City (0939) 103-8719 -
Office
Kalibo District Office Bgy. Tigayon, Kalibo, Aklan (0921) 681-9107 mlvelez113@yahoo.com
Roxas City District Office Bgy. Tiza, Roxas City (0918) 985-8133 elsacastaños58@gmail.com
Antique District Office DPWH Compound, San Jose, Antique (0906) 384-7906 antiqueoffice6@gmail.com
Sigma Extension Office Municipal Compound, Sigma, Capiz (0929) 568-7247 jonelbtupas@gmail.com
Pilar Extension Office Bgy. San Blas, Pilar, Capiz (0925) 703-4824 -
REGION 7
2nd Floor, MVIC Bldg., M. Logarta St. (032) 256-2745 ltovii@yahoo.com.ph
Office of the Regional Director ltor7actioncenter@gmail.com
Subangdaku, Mandaue City (0918) 807-3502
Office of the Assistant Regional
N. Bacalso Ave., Cebu City -
Director
Legal Section N. Bacalso Ave., Cebu City (0998) 591-6353 vlgadorjr@yahoo.com
xliii
REGION 7
MVIC Bldg., M. Logarta St. (032) 266-1304 ltovii@yahoo.com.ph
Administrative Division loverunt@yahoo.com
Subangdaku, Mandaue City (0939) 990-1457
ltoviipersonnelsection@gmail
MVIC Bldg., M. Logarta St. (032) 263-0595 .com
Personnel Section ltoviipersonnelsection@yaho
Subangdaku, Mandaue City (0917) 164-6932
o.com
(032) 254-7506 regionaloffice7.0700@gmail.
Property Section N. Bacalso Ave., Cebu City com
(0928) 524-0062
(032) 239-5799
Financial/Budget Division N. Bacalso Ave., Cebu City landtransport7@yahoo.com
(0998) 591-6367
(032) 239-5799
Accounting Division N. Bacalso Ave., Cebu City landtransport7@yahoo.com
(0956) 042-7558
(032) 239-5799
Treasury Section N. Bacalso Ave., Cebu City landtransport7@yahoo.com
(0932) 879-3008
ltovii@yahoo.com.ph
(032) 254-3122
Operations Division N. Bacalso Ave., Cebu City ltor7_operationsdivision@yah
(0998) 591-6367 oo.com
Law Enforcement N. Bacalso Ave., Cebu City (0923) 638-6978 -
ltovii@yahoo.com.ph
(032) 25403122
Traffic Adjudication Section N. Bacalso Ave., Cebu City ltor7_operationsdivision@yah
(0998) 5916-367 oo.com
Motor Vehicle Inspection Center Wireless, Subangdaku, Mandaue City (0908) 764-0553 mariviccausin01@yahoo.com
ltovii@yahoo.com.ph
New Registration Unit Wireless, Subangdaku, Mandaue City (0998) 591-6350 ltor7actioncenter@gmail.com
(035) 402-9406
Bais City District Office Bais City, Negros Oriental coo.baisr7@gmail.com
(0917) 209-2121
xliv
REGION 7
National Highway, Bayawan City, (035) 430-0415 r7bayawaneo0706@gmail.co
Bayawan City District Office m
Negros Oriental (0915) 481-2131
(032) 239-4933
Carcar City District Office Valladolid, Carcar City, Cebu rgetaruelas@lto.gov.ph
(0917) 175-7523
(032) 256-3767
Cebu City District Office N. Bacalso Ave., Cebu City jtmaloloyon@yahoo.com
(0918) 807-3504
DLRO-Robinsons Mall, Fuente Robinsons Mall, Fuente Osmeña, Cebu
(0933) 308-5738 jeanencarnacion@icloud.com
Cebu City
(0916) 662-3397
Cebu City Mega Licensing SM Seaside City Cebu, South Road
(0922) 315-0911 jbpaclibar@lto.gov.ph
Center Properties, Cebu City
(0943) 519-4848
Danao City District Office Taytay, Danao City, Cebu (0917) 624-1541 danaoofficelto7@gmail.com
acredo@lto.gov.ph
(035) 422-0442
Dumaguete City District Office Dumaguete City, Negros Oriental r7dumaguetedo0728@gmail.
(0998) 591-6361 com
(035) 532-0039
DLRO-Robinsons Dumaguete Dumaguete City, Negros Oriental adaagnes0@gmail.com
(0998) 591-6359
r7jagnado0730@gmail.com
Garcia Hernandez District Office Garcia Hernandez, Bohol (0961) 230-8389 ltojagnado@yahoo.com
(0928) 930-6759
J Center Mall, 165 A.S Fortuna St.,
Mandaue City District Office (0917) 908-8018 melvavasquez20@gmail.com
Bakilid, Mandaue City, Cebu
(0932) 429-4837
xlv
REGION 7
J Center Mall, 165 A.S Fortuna St., calzada_lea@yahoo.com/
Mandaue City Licensing Center (0916) 679-2994 cecile.lto7@gmail.com
Bakilid, Mandaue City, Cebu
New Medellin Public Market, Medellin, (032) 436-2037
Medellin Extension Office cindyduterte@gmail.com
Cebu (0998) 591-6356
(035) 480-3100
Siquijor District Office Caipilan, Siquijor, Siquijor r7siquijordo0744@gmail.com
(0998) 591-6362
r7tagbilarando0748@gmail.c
(038) 501-7781
Tagbilaran City District Office Dampas Road, Tagbilaran City, Bohol om
(0998) 591-6353 dionsonjubilee@gmail.com
Tagbilaran City Extension Office Alturas Mall, Tagbilaran City, Bohol (0998) 591-6365 tagbilarancityeo@gmail.com
DLRO- Island City Mall Bohol Island City Mall, Tagbilaran City, Bohol (0998) 591-6364 samuelalabatsr@gmail.com
Toledo City District Office Poloyapoy St., Toledo City, Cebu (0933) 308-5738 r7toledo0752@gmail.com
(038) 515-5847
(0917) 703-0598
Talibon Extension Office Poblacion, Talibon,Bohol r7taliboneo0753@gmail.com
(0977) 746-9369
(0908) 450-7174
Lapu-Lapu City Hall, Lapu-Lapu City, (032) 261-5686
Lapu-Lapu City District Office ikintanar@lto.gov.ph
Cebu (0928) 524-0064
Lapu-Lapu City Licensing Island Central Mall, Lapu-Lapu City,
(0998) 591-6357 mdgmnosdo@gmail.com
Center Cebu
(0905) 464-0130
La Libertad District Office La Libertad Negros Oriental -
(0916) 503-1855
xlvi
REGION 7
Bantayan Island Extension
Santa Fe, Bantayan Island Cebu (0928) 524-0058 ltor70742@gmail,com
Office
Camotes Island Extension Eastern Poblacion, Puro Camotes,
(0917) 177-7569 eysoco@lto.gov.ph
Office Cebu
E Patrol (0928) 225-396 Ltoepatrol9007@gmail.com
REGION 8
(053) 321-6977
Office of the Regional Director Old Army Road, Tacloban City, Leyte ltoregionaloffice8@gmail.com
(0917) 794-8757
Office of the Assistant Regional (053) 321-6108 talentoemmanuel021056@g
Old Army Road, Tacloban City, Leyte mail.com
Director (0915) 203-6787
(053) 321-6108 bandolonmaribel@yahoo.co
Administrative Division Old Army Road, Tacloban City, Leyte
(0917) 306-4955 m
Finance and Management (053) 321-3378
Old Army Road, Tacloban City, Leyte leticiaagawa53@gmail.com
Division (0917) 306-4955
(053) 523-0755
Operations Division Old Army Road, Tacloban City, Leyte nmtabarnero@gmail.com
(0936) 941-6381
(053) 321-6108
Legal Old Army Road, Tacloban City, Leyte winarmak66@gmail.com
(0905) 256-8715
(053) 321-9222
New Registration Unit Old Army Road, Tacloban City, Leyte pistaevelyn@gmail.com
(0921) 557-5874
(053) 325-5005
Tacloban District Office Old Army Road, Tacloban City, Leyte ara_diaz125@yahoo.com
(0916) 514-0952
(053) 523-2079
Tacloban City Licensing Center Old Army Road, Tacloban City, Leyte meriam_polido@yahoo.com
(0917) 306-3926
(053) 325-5005
Tacloban Extension Office Old Army Road, Tacloban City, Leyte domitillaserrano@yahoo.com
(0927) 317-6359
(053) 335-3113
Baybay District Office Magsaysay Ave., Zone 23, Baybay City virgiliopolido54@gmail.com
(0947) 117-9327
xlvii
REGION 8
(053) 560-8570
Borongan District Office Brgy. Bato, Borongan E., Samar 0804ddmpao@gmail.com
(0920) 247-5841
(055) 209-1595
Calbayog District Office J.D. Avelino St., Calbayog W., Samar paztarrayo@yahoo.com
(0927) 552-0561
(053) 331-2197 nice_fem2005@yahoo.com.p
Carigara District Office Government Center, Carigara, Leyte h
(0915) 732-6376
(055) 500-9419
Catarman District Office Brgy. Dalakit, Catarman N., Samar regalogie@gmail.com
(0916) 528-2537
Capitol Ground, Rizal Ave. Extn., (053) 543-8260
Catbalogan District Office vivdmabag@yahoo.com
Catbalogan W. Samar (0917) 708-7472
Brgy. Abgao, Maasin City, Southern (053) 570-8056
Maasin District Office mosarausa@lto.gov.ph
Leyte (0948) 490-8691
(053) 381-2340
Naval District Office Brgy. Calumpang, Naval Biliran grace.carsido@yahoo.com
(0927) 745-5527
alwingquebec@yahoo.com.p
832-1521
Ormoc District Office Brgy. Cogon Aunubing St., Ormoc City h
(0926) 377-3595 lto2018ormoc@gmail.com
LTO Heights, Guiwan I, Palompon jecesvallar1@yahoo.com
Palompon District Office (053) 338-2014 amdazo@lto.gov.ph
Leyte
ma.victoria_cuizon@yahoo.c
om
San Juan District Office Carillo St., San Juan, Southern Leyte (0975) 373-6596 0840.ltosanjuan.r8@gmail.co
m
E-Patrol Laoang Laoang N. Samar (0918) 351-9176 raruadap2867@yahoo.com
xlviii
REGION 9
lto_r9@yahoo.com
Office of the Regional Director Veterans Avenue, Zamboanga City (062) 992-4110 9rdmpao@gmail.com
(062) 992-5650
Administrative Division Veterans Avenue, Zamboanga City abdelshan@yahoo.com
062) 995-7313
(062) 991-9772
Finance and Management
Veterans Avenue, Zamboanga City abubakarcespes@gmail.com
Division (062) 991-7658
(062) 991-1719 lto_r9@yahoo.com
Operations Division Veterans Avenue, Zamboanga City 9rdmpao@gmail.com
(062) 990-1540
lto_r9@yahoo.com
Personnel Section Veterans Avenue, Zamboanga City (062) 992-5650 9rdmpao@gmail.com
Administrative Officer V/BO Veterans Avenue, Zamboanga City (062) 991-9772 gcruzat88@gmail.com
Regional Supply Officer Veterans Avenue, Zamboanga City (062) 991-0611 myjanemp@gmail.com
New Registration Unit San Ramon, Zamboanga City (062) 983-0804 0901ddmpao@gmail.com
(065) 212-3898
Dipolog District Office Upper Turno, Dipolog City 0908ddmpao@gmail.com
(065) 212-6971
(062) 215-1519
Pagadian District Office Upper Tiguma, Pagadian City 0920ddmpao@gmail.com
(062) 215-2791
Basilan District Office Strong Boulevard, Isabela City, Basilan (0905) 823-6150 0904ddmpao@gmail.com
Jolo District Office Provincial Capitol Site, Jolo Sulu (0917) 319-7570 0916ddmpao@gmail.com
xlix
REGION 9
ZAMBOECOZONE Extension
San Ramon, Zamboanga City (062) 982-0981 0929ddmpao@gmail.com
Office
Buug Extension Office Buug, Zamboanga Sibugay (0927) 479-5466 0907ddmpao@gmail.com
Zamora St., Sindangan, Zambo. del
Sindangan Extension Office (065) 224-2385 0926ddmpao@gmail.com
Norte
Molave Extension Center Rizal Avenue, Molave Zambo. del Sur (062) 225-1986 0930ddmpao@gmail.com
Dipolog Licensing Center 3/f Dipolog Center Mall, Dipolog City (065) 212-1176 0909ddmpao@gmail.com
Zamboanga Licensing Center Veterans Avenue, Zamboanga City (062) 990-1536 0932ddmpao@gmail.com
DLRC Yubengco Mall Yubengco Star Mall, Putik Zambo. City (062) 955-6649 0927ddmpao@gmail.com
Office of the Regional Director Zone 7, Bulua, Cagayan de Oro City (088) 858-6391 ltor10@yahoo.com.ph
Administrative Division Zone 7, Bulua, Cagayan de Oro City (088) 880-2456 ltoadmdiv@gmail.com
Human Resource Management
Zone 7, Bulua, Cagayan de Oro City (088) 880-2456 ltoadmdiv@gmail.com
Section
l
REGION 10
Property / Supply Section Zone 7, Bulua, Cagayan de Oro City (088) 880-6763 pnsregion10@gmail.com
Procurement Section Zone 7, Bulua, Cagayan de Oro City (088) 880-6763 pnsregion10@gmail.com
Financial and Management
Zone 7, Bulua, Cagayan de Oro City (088) 881-1780 fmdregion10@gmail.com
Division
Accounting Section Zone 7, Bulua, Cagayan de Oro City (088) 881-1780 fmdregion10@gmail.com
Budget Section Zone 7, Bulua, Cagayan de Oro City (088) 881-1780 fmdregion10@gmail.com
Cash Section Zone 7, Bulua, Cagayan de Oro City (088) 881-1780 fmdregion10@gmail.com
Management Information
Zone 7, Bulua, Cagayan de Oro City (088) 881-1780 fmdregion10@gmail.com
Section
Operations Division Zone 7, Bulua, Cagayan de Oro City (088) 880-1423 ltor10operations@gmai.com
li
REGION 10
F. Dugenio St., Clara Rd., Brgy. 26,
Gingoog District Office (088) 861-3221 1016.ltogingoog@gmail.com
Gingoog City
(063) 223-0052
Iligan City District Office Rosario Heights, Iligan City ltoiligan1017@gmail.com
(063) 221-7691
1020ltomalaybalay@gmail.co
Malaybalay District Office Brgy. 9, Malaybalay City, Bukidnon (088) 813-4106 m
lii
REGION 11
(082) 226-4141
Office of the Regional Director Quimpo Boulevard, Davao City ltorxi@yahoo.com.ph
(082) 277-7014
(082) 222-3227
Administrative Division Quimpo Boulevard, Davao City ltorxi@yahoo.com.ph
(082) 227-7014
Finance and Management
Quimpo Boulevard, Davao City (082) 222-5166 ltorxi_finanance@yahoo.co,
Division
(082) 227-7811
Operation Division Quimpo Boulevard, Davao City escalderon@lto.gov.ph
(082) 285-7158
Davao City District Office Quimpo Boulevard, Davao City (088) 227-2513 middiaz3@yahoo.com
Metro Davao Licensing Center Quimpo Boulevard, Davao City (082) 227-1471 ltomdlc@gmail.com
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REGION 11
Drivers License Renewal Office Ground Floor, Felcris Supermarket
(082) 225-8933 whadami23@yahoo.com
– Toril Toril, Crossing Bayabas Davao City
Drivers License Renewal Office Gaisano Grand City Gate Mall,
(082) 227-4295 arnellambag@gmail.com
–Buhangin Buhangin, Davao City
Drivers License Renewal Office Gaisano Mall of Digos, Tres De Mayo,
(083) 225-8700 lloyd_bucod@yahoo.com
– Digos City Digos City, Davao Del Sur
Central Warehouse Club, Lanang
E-Patrol (082)228-4101 epatrol9011@gmail.com
Davao City
Quezon Street Poblacion, Malita Davao
Malita District Office (0999) 408-3778 accalunsag@yahoo.com
Occidental
REGION 12
Regional Office, Bonifacio St.,
Office of the Regional Director (0928) 275-8060 mbgonzaga@yahoo.com
Koronadal City
Office of the Asst. Regional Regional Office, Bonifacio St.,
(0916) 749-3562 robert_bing@yahoo.com
Director Koronadal City
Finance and Management Regional Office, Bonifacio St., landtransportationoffice12@y
(083) 520-0200 ahoo.com
Division Koronadal City
Regional Office, Bonifacio St.,
Administrative Division (083) 878-0770 ltoadivision@yahoo.com
Koronadal City
Regional Office, Bonifacio St., lto12operationsdivision@gma
Operations Division (LETAS) (0916) 220-4722 il.com
Koronadal City
Regional Office, Bonifacio St.,
New Registration Unit (0939) 917-3478 nruregion12@yahoo.com
Koronadal City l
Cotabato City District Office ARMM Compound, Cotabato City (064) 421-8560 ltocotabato1204@gmail.com
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REGION 12
General Santos City District City Hall Compound, General Santos lto_generalsantoscity@yahoo
(064) 553-9414 .com
Office City
ltokidapawan1220@gmail.co
Kidapawan City District Office City Hall Compound, Kidapawan City (064) 521-0070 m
Koronadal City District Office Bonifacio St., Koronadal City (083) 520-1533 ltodiskor@gmail.com
Tacurong City District Office City Hall Compound, Tacurong City (064) 557-4988 ltotacurongdo@gmail.com
Surallah District Office Purok Maligaya, Surallah, So. Cotabato (083) 238-3346 ltosurallah1242@gmail.com
Marawi City District Office Matampay, Marawi City (0908) 512-7486 ltomarawi@gmail.com
Municipal Hall Comp., Parang,
Maguindanao District Office (064) 557-4988 ltomaguindanao@gmail.com
Maguindanao
National Highway, Kabacan, North
Kabacan Extension Office (064) 527-8071 1218kabacaneo@gmail.com
Cotabato
Municipal Hall Comp., Midsayap,North
Midsayap Extension Office (064) 229-9437 ltomidsayap1236@gmail.com
Cotabato
National Highway, Polomolok, South ltopolomolok1230@gmail.co
Polomolok Extension Office (083) 878-1711 m
Cot.
Pres. Quirino St., Pob Alabel, Sar.
Sarangani Extension Office (083) 508-2271 ltosarangani@gmail.com
Province.
National Highway, Shariff Aguak, ltoshariffaguak1222@gmail.c
Shariff Aguak Extension Office (0926) 602-5610 om
Maguindanao
Wao Extension Office Wao, Lanao del Norte (0995) 631-9811 ltowaoeor12@gmail.com
cotabatolicensingcenter@gm
Cotabato City Licensing Center ARMM Compound, Cotabato City (064) 390-1499 ail.com
General Santos City Licensing City Hall Compound, General Santos
(083) 553-9412 ltolicensing1238@gmail.com
Center City
Koronadal Licensing Unit Bonifacio St., Koronadal City (064) 878-3846 koronadallc1225@gmail.com
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REGION 12
DLRO Gaisano Grand Mall 1227dlrokoronadal@gmail.co
2/F Gaisano Mall, Koronadal City (0945) 467-0284 m
(Koronadal City)
DLRO Robinsons Place Robinson Place Mall, Santiago Blvd., dlrorobinsonsgensan@gmail.
(083) 878-4667 com
(General Santos City) General Santos City
National Highway, Malabang, Lanao del
Malabang District Office TEMPORARILY CLOSED
Sur
CAR
2/F Post Office Building, Session Road,
Office of the Regional Director (074) 444-9938 dotrcarofficial@gmail.com
Baguio City
Office of the Assistant Regional 2/F Post Office Building, Session Road,
(074) 444-9938 dotrcarofficial@gmail.com
Director Baguio City
2/F Post Office Building, Session Road,
Administrative Division (074) 661-4841 dotrcarofficial@gmail.com
Baguio City
2/F Post Office Building, Session Road,
Finance Division (074) 423-1668 dotrcarofficial@gmail.com
Baguio City
2/F Post Office Building, Session Road,
Legal Division (074) 423-1662 dotrcarofficial@gmail.com
Baguio City
Operations Division / New 2/F Post Office Building, Session Road,
(074) 442-8238 dotrcarofficial@gmail.com
Registration Unit Baguio City
2/F Post Office Building, Session Road,
Accounting Section (074) 423-1668 Dotracctg@gmail.com
Baguio City
2/F Post Office Building, Session Road,
Budget Section (074) 423-1668 dotrcarofficial@gmail.com
Baguio City
2/F Post Office Building, Session Road,
Cashier Section (074) 423-1668 dotrcarofficial@gmail.com
Baguio City
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CAR
2/F Post Office Building, Session Road,
Human Resource Section (074) 661-4841 dotrcarofficial@gmail.com
Baguio City
Baguio City District Office – LTO Compound, Polo Field, Pacdal,
(074) 444-7997 ltobaguiodo@gmail.com
Registration Center Baguio City
Baguio City District Office – LTO Compound, Polo Field, Pacdal, ltolicensingbaguio@yahoo.co
(074) 446-6840 m
Licensing Center Baguio City
Bangued District Office Capitol Compound, Bangued, Abra (0916) 987-5716 ltobangueddo@gmail.com
Bontoc District Office Poblacion, Bontoc, Mt. Province (0939) 617-1753 ltobontoc.official@gmail.com
Luna District Office San Isidro, Luna, Apayao (0935) 301 3709 ltoapayao63@gmail.com
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CARAGA
General Service Section J. Rosales Ave., Butuan City (085) 342-2010 dotrcaraga13@gmail.com
Accounting Section J. Rosales Ave., Butuan City (085) 815-3375 dotrcaraga13@gmail.com
Budget Section J. Rosales Ave., Butuan City (085) 815-1305 dotrcaraga13@gmail.com
Cashier J. Rosales Ave., Butuan City (085) 815-1305 dotrcaraga13@gmail.com
Legal Division J. Rosales Ave., Butuan City (085) 342-2010 dotrcaraga13@gmail.com
Operations Division J. Rosales Ave., Butuan City (085) 817-1649 dotrcaraga13@gmail.com
(085) 817-1649
Law Enforcement Service J. Rosales Ave., Butuan City dotrcaraga13@gmail.com
(085) 817-3860
Traffic Adjudication Service J. Rosales Ave., Butuan City (085) 817-1649 dotrcaraga13@gmail.com
MAIDRS J. Rosales Ave., Butuan City (085) 817-2644 dotrcaraga13@gmail.com
Planning Division J. Rosales Ave., Butuan City (085) 817-1864 dotrcaraga13@gmail.com
New Registration Unit J. Rosales Ave., Butuan City (085) 817-2644 dotrcaraga13@gmail.com
Bislig District Office Bislig City, Surigao del Sur (086) 853-2674 dotrcaraga13@gmail.com
DLRO Robinsons Mall Butuan 3F Robinsons Place, Butuan City (085)815-6113 dotrcaraga13@gmail.com
Butuan District Office Cabadbaran City, Agusan del Norte (085) 815-2178 dotrcaraga13@gmail.com
Cabadbaran District Office Cabadbaran City, Agusan del Norte (085) 818-5854 dotrcaraga13@gmail.com
KM. 3, Brgy. Osmena, Dapa, Siargao (0917) 8120487/
Dapa District Office dotrcaraga13@gmail.com
Islands, Surigao del Norte (0977) 8254789
Gov. D.O. Plaza Givernment Center,
Patin-ay District Office (085) 839-5472 dotrcaraga13@gmail.com
Patin-ay, Prosperidad, Agusan del Sur
Capitol Compound, Capitol Road,
Surigao District Office (086) 826-0074 dotrcaraga13@gmail.com
Surigao City
Tandag District Office Tandag City, Surigao del Sur (086) 211-3322 dotrcaraga13@gmail.com
Trento Extension Office P-5, Poblacion, Trento, Agusan del Sur (0939) 3034124 dotrcaraga13@gmail.com
NCR EAST
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NCR EAST
Office of the Assistant Regional 3rd Floor Left Wing Bldg., LTO Main
(0905) 4427073 none
Director/Administrative Section Office, East Avenue, Quezon City
(0927) 1270447/
3rd Floor Left Wing Bldg., LTO Main
Human Resource Section 711-2805 loc. none
Office, East Avenue, Quezon City
114
3rd Floor Left Wing Bldg., LTO Main
Property Section (0918) 9109525 none
Office, East Avenue, Quezon City
Operations Division/New
LTO Main Cmpd., East Ave., QC none
Registration Unit
2nd Floor Government Center, Alimall,
Alimall 930-7724 none
Cubao, Quezon City
2nd Floor Ever Gotesco, (0917) 8394772/
Ever Gotesco none
Commonwealth, Quezon City 4427483
3rd Floor FCM Mall, Don Mariano,
Fariview Center Mall Marcos Hi-way cor, Regalado St., Brgy. (0915) 3858588 none
Fairview, Quezon City
Lowel Level Robinsons Galleria, Ortigas
Robinson Galleria 632-1703 none
Ave., Mandaluyong City
Basement, Robinsons Metro East,
Robinsons Metroeast (0918) 3278546 none
Marikina
3rd Floor Robinsons Fairview, (0918) 6532999/
Robinsons Place Fairview none
Novaliches, Quezon City 3701845
Lower G/F GSE SM Annex, SM North
SM North Edsa (0926) 4517151 none
EDSA, Quezon City
436-5094
Quezon City Licensing Center LTO Main Cmpd., East Ave., QC il3608888@gmail.com
(0909) 0516274
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NCR EAST
(0917) 8117001/
QCLC Renewal Section LTO Main Cmpd., East Ave., QC none
436-5094
San Juan Licensing Center 108 N. Domingo St. San Juan City 726-5280 SjlcI3I68888@gmail.com
Taguig Licensing Extension Old Admin. Bldg., FTI Compound,
ltotagleo@gmail.com
Office Taguig City
3F Ayos Center, COMELEC Bldg., Old
529-3321/ 352-
Valenzuela DLRS City Hall, 39 CJ Santos St., Malinta, none
3000/ loc. 157
Valenzuela City
Diliman District Office LTO Main Compound, East Ave.,
434-6416 i3I28888@gmail.com
(Registration) Quezon city
La Loma District Office (Mixed) #3 Biak na Bato cor. P. Florentino SMH 711-4444 I320laloma8888@gmail.com
Quezon City Extension Office #151 20th Avenue corner mirasol street,
356-0708 Ltoqceo_1308@gmail.com
(Mixed) Brgy. San Roque, Cubao, Quezon City
1384sanjuando8888@gmail.
San Juan District Office (Mixed) 80 R. Magsaysay Blvd., QC 714-9113 com
Taguig Extension Office Old admin. Bldg., FTI Compound, Taguigeo13918888@gmail.c
(0995) 6338857 om
(Registration) Taguig City
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NCR EAST
Valenzuela District Office Gen.T De leon St., Karuhatan, 292-7846
i3968888@gmail.com
(Mixed) Valenzuela City 443-2938
LTO main Compound, East Ave.,
NMVIC nmvis@yahoo.com
Quezon City
LTO main Compound, East Ave.,
PUVRC 921-9014 Puvrc1377@gmail.com
Quezon City
NCR WEST
711-2805 loc.
Office of the Regional Director
5th Floor LTO-NCR Bldg. #20 G.Araneta 103
ltoncr@ymail.com
Office of the Assistant Regional Avenue, Brgy. Sto. Domingo, Q.C. 711-2805 loc.
Director 105
711-2805 loc.
Administrative Division
114
3rd Floor LTO-NCR Bldg. #20 G.Araneta
HRD Section ncrlto@yahoo.com
Avenue, Brgy. Sto. Domingo, Q.C.
711-2805 loc.
Property Section
113
711-2805 loc.
Finance & Management Division
112
4th Floor LTO-NCR Bldg. #20 G.Araneta
711-2805 loc. ltoncr@ymail.com
Budget Avenue, Brgy. Sto. Domingo, Q.C.
110
Accounting
711-2805 loc.
Cash
109
Operations Division 2nd Floor LTO-NCR Bldg. #20
711-2805 loc.
G.Araneta Avenue, Brgy. Sto. Domingo, ltoncr@ymail.com
New Registration Unit 122
Q.C.
Butel Bldg., Araneta Avenue, Kaloocan
Kaloocan District Office 364-1183 1304caloocan@gmail.com
City
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NCR WEST
Kaloocan Licensing Extension
361-3884 1306kleo8888@gmail.com
Office
Francisco Motors Cmpd, Talon 1, 875-2030/
Las Piñas District Office 1324ddmpao@gmail.com
Alabang Zapote Rd., Las Piñas City 0917-6794955
Las Piñas Licensing Extension Francisco Motors Cmpd, Talon 1,
809-6267 1390ddmpao@gmail.com
Center Alabang Zapote Rd., Las Piñas City
Makati District Office Butel Bldg., Pililia St., Makati City 895-8678 makati1328@gmail.com
G/F Malabon City Hall, F.Sevilla Bldg.,
Malabon Extension Office 351-7628 1332ddmpao@gmail.com
Malabon City
776 Domingo Santiago St., Sampaloc, ltomanilaeast1340@gmail.co
Manila East District Office 715-5979 m
Manila
495-1178/ ltomanilanorth1344@gmail.c
Manila North District Office Butel Bldg., Tayuman, Sta. Cruz, Manila om
711-0827
Annex II Bldg. Phil. Post Ofc. Main Ofc. 528-4682/
Manila South District Office Cmpd.,Liwasang Bonifacio, Ermita ltomsdo8888@gmail.com
0907-4729244
Manila
Manila West District Office 2160 España St., Manila 741-7182 manilawest1352@gmail.com
Gen. Gas Plant Bldg., Fishport,
Navotas Extension Office Complex North Bay Complex, Navotas 0918-9255288 navotas1358@gmail.com
City
Muntinlupa Extension Office National Rd., Tunasan, Muntinlupa City 862-1091 muntinlupa1366@gmail.com
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NCR WEST
Pasay City Licensing Center 556-7670 pasaylc1388@gmail.com
Domestic Road, Pasay City
South Motor Vehicle Inspection
853-8312 ltosmvic@yahoo.com
Center
Manila Licensing Center Butel Bldg., Tayuman, Sta. Cruz, Manila 731-3833 i139213938888@gmail.com
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