LTO 2019 Citizen's Charter Amended

LAND TRANSPORTATION OFFICE
2019 Citizen’s Charter

3rd Edition - Amended
MESSAGE
Greetings from the Land Transportation Office.
It is with great pride to present to you the amended

2019 LTO Citizen’s Charter, 3rd Edition.
This manifests our commitment to become a leading

government agency that provides relevant, modern,
technology-based and sustainable land transport
services. This is in connection with our mandate to
ensure safety along the country’s roads and this is in
line with the government’s program of simplifying
transactions and for transparency.
The Citizen’s Charter defines the mandate of the

Agency, the procedures, timelines, and offices in-
charge of the various transactions.
Primarily, it functions as a tool to inform and guide

the public of LTO’s basic services and transaction
details thereby eliminating window opportunities for
corruption and red tape.
We are confident that this manual will be useful and

informative to our dear clientele as well as our fellow
LTO employees.
MESSAGE
The Land Transportation Office (LTO), under the leadership of
Assistant Secretary Edgar C. Galvante with the guidance of
Secretary Arthur P. Tugade, has been undergoing major
transformation to satisfy the marching orders of President
Rodrigo Roa Duterte to streamline procedures, maximize the use
of technology to simplify transactions and improve the quality of
service.
The passage into law of Republic Act No. 11032 or the “Ease of
Doing Business and Efficient Government Service Delivery
(EODB-EGSD) Act” strengthens LTO’s commitment in providing
services with integrity, transparency, effectiveness, and
expeditious delivery.
Such commitment is embodied in the amended 2019 LTO

Citizen’s Charter, 3rd Edition.
Surely, our stakeholders will find this document useful and

informative.
TABLE OF CONTENTS
PAGES
o LTO MANDATE, VISION, MISSION AND SERVICE PLEDGE ………… i
o TWELVE (12) THINGS TO KNOW ABOUT EASE OF DOING
BUSINESS AND EFFICIENT GOVERNMENT SERVICE DELIVERY
ACT OF 2018 ........................................................................................... ii-iii
o FOREWORD ............................................................................................ iv
o CHRONOLOGY OF ACTIONS FOR THE LTO CITIZEN’S CHARTER
4th EDITION AND ACKNOWLEDGEMENT ……………………………….. v-xiii
o GENERAL INTRODUCTION ……………………………………………...... xiv
o GENERAL GUIDELINES ……………………………………………………. xv
o SPECIFIC GUIDELINES …………………………………………………….. xvi
o LIST OF SERVICES ………………………………………………………….. xvii-xxvi
1. PACD
• External
1. Filing and Handling of Complaints and Feedbacks ……………… 1
1.1. Walk-in Complaints …………………………………………. 2-3
1.2. Suggestion Box ……………………………………………... 4-5
2. Complaints Received by the Digital Media – Public Assistance
Office ………………………………………………………………… 6
2.1. Received by Central Office Digital Media Public
Assistance Office (CDM-PAO) …………………………….. 7-8
2.2. Received by the Regional Office Digital Media Public
Assistance Office (RDM-PAO) …………………………….. 9-10
2. LICENSING
• External
A. Old System
1. Student Permit…………………………………………………… 11-14
2. New Driver’s License (Non-Professional) ……………………. 15-16
3. Conductors License …………………………………………….. 17-18
4. Change Classification from Non-Professional Driver's
License to Professional Driver's License with Same
Restriction Code ………………………………………………… 19-20
5. Change Classification from Non-Professional Driver's
License to Professional Driver's License with Additional
Restriction Code ………………………………………………… 21-22
6. Additional Restriction Codes …………………………………... 23-24
7. Conversion of Expired Foreign Driver’s License to Non-
Professional Driver's License ………………………………….. 25-26
8. Conversion of Foreign Driver's License to Professional
Driver's License …………………………………………………. 27-28
9. Renewal of Delinquent Driver’s License [Expired for more
than Two (2) Years] and Downgrading of Delinquent
Professional Driver’s License to Non-Professional Driver’s
License …………………………………………………………... 29-30
❖ License Transaction with Examination Procedure ………. 31-35
10. Change Classification from Professional Driver's License to
Non-Professional Driver's License ……………………………. 36
11. Miscellaneous Driver's License Transactions ……………….. 37
11.1. Conversion of Valid Foreign Driver’s License to Non-
Professional Driver’s License ………………………….. 37-38
11.2. Reactivation of Philippine Driver’s License …………… 38
11.3. With Revision of Records ……………………………… 38
11.3.1. Change Name …………………………….. 39
11.3.2. Correction of Name / Birth date …………. 39
11.3.3. Change Civil Status ………………………. 40
11.3.4. Change in Citizenship ……………………. 40
11.3.5. Change Address ………………………….. 40
11.4. Application for Duplicate Driver’s / Conductor’s
License / Student Permit ……………………………….. 41
12. Renewal of Driver’s / Conductor’s License …………………… 42
12.1. Renewal of Driver’s / Conductor’s License …………… 42
12.2. Renewal of Driver’s License of Filipino Living Abroad.. 43
❖ License Transaction Without Examination Procedure…… 44-49
➢ License Schedule of Fees and Charges ………………….. 50-54
➢ Restriction Codes …………………………………………… 55-56
➢ Restriction Codes and its Equivalent Driver’s License
Codes ………………………………………………………... 57-58
13. License Certification and Transaction History ……………….. 59
13.1. For DFA Authentication ………………………………… 59
13.2. For Local Employment and other purposes ………….. 60
13.3. Request for License Transaction History …………….. 60
❖ License Certification and Transaction History Procedure 61-64
14. Request for System Updates (RSU) for Double License ……. 65
14.1. Double License-Same Name, Birthday and Customer
Details but with Two (2) Different License Numbers …. 66
14.2. Double License-One and the Same Licensee but with
Two (2) Different Customer Details and License
Numbers …………………………………………………. 67-68
15. Request for System Update (RSU) for License and Customer
Details / Misrepresentation of Age / Identity ………………….. 69
15.1. For Misrepresentation (Option A) ……………………… 70-71
15.2. For Misrepresentation (Option B) ……………………… 71-72
15.3. For Updating For Customer Details (Customer
Details: Height, Weight, Gender, Nationality,
Misspelled Addresses /Name, License Details:
(Number, Restriction Code, Type)
……………………........................................................ 72-73
16. Accreditation of Medical Clinics – New ……………………….. 74-78
17. Accreditation of Medical Clinics – Renewal …………………... 79-83
➢ Prohibited Acts ……………………………………………… 84
18. Registration of Physicians – New ……………………………… 85-88
19. Registration of Physicians – Renewal ………………………… 89-91
20. Accreditation of Driving School/Driving Enhancement
Program Training Center – New ………………………………. 92-93
20.1. For New Driving School Applicant …………………….. 93
20.2. For Existing Accredited Driving School ……………….. 93
❖ Accreditation of Driving School/Driving Enhancement
Program Training Center – New Procedure ……………… 94-97
21. Accreditation of Driving School/ Driving Enhancement
Program Training Center – Renewal …………………………. 98-100
➢ Prohibitions for Driving Schools / Training Centers ……… 101-102
22. Accreditation of Driving School’s Instructor – New ………….. 103-105
23. Accreditation of Driving School’s Instructor – Renewal …….. 106-108
➢ Prohibitions for Driving School Instructors ……………….. 109
24. Examination for Driving School Instructors …………………… 110-112
25. Driving Enhancement Program ……………………………….. 113-114
3. MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS,

DEALERS AND OTHER ENTITIES (MAIRDOEs)
• External
1. Accreditation of Manufacturers, Assemblers, Importers,
Rebuilders and/or Dealers (MAIRDs) – New …………………….. 115-119
2. Accreditation of Manufacturers, Assemblers, Importers,
Rebuilders and/or Dealers (MAIRDs) – Renewal ………………... 120-122
➢ MAIRDOEs Accreditation Fees ……………………………….. 123
➢ Penalties ………………………………………………………… 124
3. Enrollment and Stock Reporting of Other Entities ………………. 125-127
4. Stock Reporting of Manufacturers, Importers and Rebuilders
that are Not Under Do-It-Yourself (DIY) ………………………….. 128
4.1. Imported Motor Vehicle and/or Components ……………… 128
4.2. Additional Requirements for Locally Manufactured
Chassis ……………………………………………………….. 129
➢ Stock Reporting of Manufacturers, Importers and Rebuilders
that are Not Under Do-It-Yourself (DIY) Procedure ………….. 130-131
5. Sales Reporting of Manufacturers, Importers and Rebuilders
that are Not Under Do-It-Yourself (DIY) ………………………….. 132
6. Sales Reporting of Dealers that are Under Do-It-Yourself (DIY) . 133-134
4. MOTOR VEHICLE INSPECTION (MVI)

• External
1. Motor Vehicle Inspection (MVI) ……………………………………. 135
1.1. For Renewal of Motor Vehicles Registration ……………... 135
1.2. All Applicable Miscellaneous Registration Transactions ... 135
1.3. Apprehended Motor Vehicles Requiring Inspection …….. 135
A. Motor Vehicle Inspection Center (MVIC) …………….. 136
B. District Offices …………………………………………... 137
➢ Motor Vehicle Inspection Schedule of Fees and Charges …. 138
➢ Schedule of Motor Vehicle Smoke Emission Test …………… 139
5. REGISTRATION
• External
1. Initial Registration of Motor Vehicle (MV) …………………………. 140
1.1. Brand New Locally Assembled / Manufactured
Completely Built Units (CBU) / Imported CBUs/Brand
New Local/Imported Trailer ………………………………... 140-141
1.1.1. Brand New Motorcycle with Sidecar (TC) ………… 141
1.1.2. Tax Exempt ………………………………………….. 141
1.1.3. Used-Imported ……………………………………… 141
1.1.3.1. Exempted from EO 156/877-A ………… 141-142
1.1.3.2. Through the No Dollar Importation ……. 142
1.1.4. Rebuilt Trucks and Buses ………………………….. 142
1.1.4.1. With New or Used Imported Engine
and/or Chassis ………………………….. 142-143
1.1.5. Imported Motor Vehicles Acquired Through Public
Bidding ………………………………………………. 143
➢ Initial Registration of Motor Vehicle Procedure ………………. 144-145
2. Renewal of Motor Vehicle (MV) Registration …………………….. 146-147
2.1. Tax Exempt ………………………………………………….. 147
2.2. Other Exempt Vehicle (OEV) Under Special Economic
Zones ………………………………………………………… 147
2.3. For Hire ………………………………………………………. 147
2.4. Stolen and Recovered ……………………………………… 147-148
2.5. Reactivation of Storage …………………………………….. 148
➢ Renewal of Motor Vehicle (MV) Registration Procedure ……. 149-150
3. Storage of Motor Vehicles …………………………………………. 151-152
➢ Registration Schedule of Fees ………………………………… 153-157
4. Miscellaneous Transactions ……………………………………….. 158
4.1. Transfer of Ownership ……………………………………… 158-159
4.1.1. Under Bond Motor Vehicle …………………………. 159
4.1.2. Motor Vehicles Acquired Through Sheriff’s
Certificate of Sale Issued Under and Extra-Judicial
Foreclosure Sale ……………………………………. 159
4.1.3. Motor Vehicles Acquired Through a Sheriff’s
Certificate of Sale Through a Judicial Foreclosure
Sale …………………………………………………... 159
4.1.4. Motor Vehicles Acquired Through an Extra-
Judicial Foreclosure Sale Conducted Before a
Notary Public ………………………………………... 160
4.1.5. Motor Vehicles Acquired Through Sheriff’s
Certificate of Sale Pursuant to a Money Judgment
which has Become Final and Executory ………….. 160
4.1.6. Private Motor Vehicles / Motor Cycles ……………. 160
4.1.7. For Hire Motor Cycles with Side Car ………………. 160
4.1.8. Motor Vehicles Acquired Through Public Bidding
Conducted by Government Office/Entity …………. 161
4.1.9. Motor Vehicles Acquired at Public Auction Before
a Notary Public by Virtue of Mechanics Lien ……… 161
4.1.10. MVs Acquired Through Extra-Judicial
Settlement of Estate of Deceased Person ………... 161
4.1.11. MVs Acquired Through Judicial Settlement of
Estate of Deceased Person ………………………... 161
4.2. Annotation and Cancellation of Mortgage ………………… 162
4.2.1. Annotation of Mortgage and Other Liens or
Encumbrances ……………………………………… 162
4.2.2. Cancellation of Mortgage and Other Liens and
Encumbrances ……………………………………… 162
4.2.3. Cancellation of Mortgage when the Financing
Company (Mortgagee) No Longer Exists and the
Release of Mortgage Contract is Missing ………… 162-163
4.3. Change Classification ……………………………………… 163
4.3.1. Private to For Hire …………………………………... 164
4.3.2. For Hire to Private …………………………………... 164
4.3.3. Private to Government ……………………………... 164
4.3.4. Private to Exempt …………………………………… 164-165
4.3.5. Exempt to Private …………………………………… 165
4.3.6. Exempt to Exempt ………………………………….. 165
4.4. Application for Change Body/Body Design/Engine/Color . 166
4.4.1. Change Body / Body Design……………………….. 166
4.4.2. Change Color ……………………………………….. 166
4.4.3. Change Engine ……………………………………… 166-167
4.5. Duplicate Certificate of Registration / Certificate of
Registration – Encumbered ………………………………... 167
4.6. Lost or Replacement of Plates/Tags/Sticker/RFID Sticker 167
➢ Miscellaneous Transaction Procedure ……………………….. 168-170
➢ Registration Schedule of Miscellaneous Fees and Charges .. 171-172
5. Re-Stamping of Engine/Chassis Number ………………………… 173-175
6. Request for Motor Vehicle Verification ……………………………. 176
6.1. Request from Government Agency ……………………….. 176
6.2. Request from private entities, bank, foreign embassies,
and financial institutions ……………………………………. 176
➢ Request for Motor Vehicle Verification Procedure …………… 177-178
6. LAW ENFORCEMENT AND TRAFFIC ADJUDICATION SERVICE

(LETAS)
• External
1. Settlement of Admitted Apprehension ……………………………. 179-180
1.1. Admitted Cases Settled Within 15 Days from the Date of
Apprehension, Without Accessory Penalty ………………. 181-182
1.2. Admitted Cases Settled Within 15 Days from the Date of
Apprehension, With Accessory Penalty ………………….. 182-183
2. Adjudication of Contested Apprehension ………………………… 184-185
2.1. Contested Cases (Traffic Adjudication Service (TAS) and
Regional Offices) …………………………………………… 186-187
2.2. Contested Cases (District Offices) ………………………… 188-190
2.3. Motion for Reconsideration (TAS) and Regional Office …. 191-192
2.4. Appeal on Decided Cases …………………………………. 193-194
➢ Fines and Penalties under JAO ……………………………….. 195-210
3. Encoding of Alarm on Driver’s License and Motor Vehicles in
Relation to Orders Issued by Competent Courts or Quasi-
Judicial Bodies ……………………………………………………… 211-212
4. Filing of Complaint and Lifting of Alarm …………………………… 213
4.1. Double Issuance of Driver’s License ……………………… 213
4.2. Double Issuance of License Plate …………………………. 213
4.3. Fake Driver’s License ………………………………………. 214
4.4. Client’s Filing of Complaint ………………………………… 214
4.5. Investigation on the Illegal Transfer of Ownership of
Motor Vehicle ……………………………………………….. 214
4.6. Lifting of Alarm (IID) ………………………………………… 214
➢ Filing of Complaint and Lifting of Alarm Procedure …………. 215-227
5. Lifting of Alarm (TAS) ………………………………………………. 228
5.1. PNP-HPG Report involves in vehicular accident ………… 228
5.2. PNP-HPG watch list alarm to Stolen/Car napped motor
vehicles ……………………………………………………… 228-229
5.3. Department of Health (DOH) Alarm ………………………. 229
5.4. Complaint/s at Land Transportation Franchising
Regulatory Board (LTFRB) ………………………………… 229
5.5. Complaint/s at Internal Investigation Division (IID) ………. 229
➢ Lifting of Alarm (TAS) Procedure ……………………………… 230
6. Certification of No Pending Apprehension and Alarm …………… 231
6.1. For Local and Abroad Employment ……………………….. 231
6.2. For Lost Plate ……………………………………………….. 231
6.3. Other Requirements (for Representative) ……………….. 231
➢ Certification of No Pending Apprehension and Alarm
Procedure ……………………………………………………….. 232
• Internal
1. Encoding of Apprehension Cases ………………………………… 233-234
• External and Internal

1. Deputation Training Seminar – New and Refresher ……………. 235-238
2. Deputation of LTO Organic and Non-Organic Personnel – New 239-242
3. Deputation of LTO Organic and Non-Organic Personnel –
Renewal ……………………………………………………………... 243-245
7. MANAGEMENT INFORMATION DIVISION

• External
1. Handling of Request for System Update (RSU) at the Central
Office ………………………………………………………………… 246
1.1. For revision of Customer's Details ………………………… 247
1.2. For correction of engine/chassis number (MID-RS) …….. 247
1.3. For correction of plate/file number (RS) ………………….. 247
1.4. For correction of year model (TEPS) ……………………… 248
1.5. For double file number (TEPS) ……………………………. 248
1.6. For file number with Alphanumeric ……………………….. 248
1.7. Update Insurance/Update COC Status …………………… 248
1.8. Age Misrepresentation of the Licensee (LS) …………….. 249
1.9. Double License (LS) ………………………………………... 249
1.10. Deletion of Buyer's Information (TEPS) …………………... 250
1.11. Reactivation of MAIRD ……………………………………. 250
1.12. Cancellation of Motor Vehicle Record …………………… 250
1.13. RSUs that do not require additional documentary
requirements ……………………………………………….. 251
1.14. RSUs that are being implemented by the IT Provider
after approval by the Records Section …………………… 251
➢ Handling of Request for System Update (RSU) at the Central
Office Procedure ………………………………………………... 252-253
2. Handling of Request for System Update (RSU) at the Regional
Office ………………………………………………………………… 254
2.1. Close Transactions ………………………………………….. 254
2.2. Correction of Plate Classification …………………………... 254
2.3. Insert Encumbrance …………………………………………. 254
2.4. Delete Encumbrance ………………………………………... 255
2.5. Correction of Gross Vehicle Weight ………………………... 255
2.6. Correction of the following: …………………………………. 255
2.6.1. Motor Vehicle Type
2.6.2. Make
2.6.3. Series
2.6.4. Body Type
2.6.5. Classification
2.6.6. Color
2.6.7. Fuel No. of Cylinder
2.6.8. Piston Displacement
2.6.9. Seating Capacity
2.6.10. Storage Date
2.6.11. Motor Vehicle Status
2.6.12. Air-condition Refrigerant
2.6.13. Front Tire Size
2.6.14. Rare Tire Size
2.6.15. Last District Office
2.6.16. Leased to
2.6.17. Net Weight
2.6.18. Shipping Weight
2.6.19. Net Capacity
2.6.20. BIN
2.6.21. First Registration Date
2.6.22. First Registration OR
2.6.23. First Registration Amount
2.6.24. Last Registration Date
2.6.25. Next Registration date
➢ Handling of Request for System Update (RSU) at the
Regional Office Procedure …………………………………….. 256
• Internal
1. Handling of Driver’s/Conductor’s License Hit List Report ……… 257
1.1. Handling of double entry (with same customer details and
license number) based on the Adjudication Hit List Report 258
1.2. Handling of erroneous encoding of license number or
biometric capture of fingerprints, signature and photo
based on the Adjudication Hit List Report (RSU-D) ………. 258-260
2. Handling of Request for User System Update (RUSU) for LTO-
IT, Do-It-Yourself (DIY) and Payment Assessment Tool (PAT)
Users ………………………………………………………………… 261
2.1. For New Users ……………………………………………….. 261
2.2. For Addition of Roles/Change Role/Change
Password/Change Site/Delete Role/Deactivate User ……. 262
➢ Handling of Request for User System Update (RUSU) for
LTO-IT, Do-It-Yourself (DIY) and Payment Assessment Tool
(PAT) Users Procedure ………………………………………… 263
3. User Account Enrollment for the Driver’s Licensing System
Automated Fingerprint Identification System (AFIS) for Driver’s
License ………………………………………………………………. 264-266
1. Request for Data Take-On …………………………………………. 267-268
1.1. Transfer of Ownership ………………………………………. 268
1.2. Change Engine/Chassis and Rebuilt ………………………. 268
1.3. Auctioned Motor Vehicles …………………………………… 268
➢ Request for Data Take-On Procedure ………………………… 269-270
8. HUMAN RESOURCE AND DEVELOPMENT

• Internal
1. Application for Leave of Absence (ALA) ………………………….. 271
1.1. Application for Vacation Leave ……………………………... 271
1.2. Application for Sick Leave …………………………………... 271
1.3. Application for Maternity Leave …………………………….. 272
1.4. Application for Special Privilege Leave, Forced Leave,
Paternity Leave ………………………………………………. 272
1.5. Application for Rehabilitation Leave for job-related injuries 272
➢ Application for Leave of Absence (ALA) Procedure …………. 273
2. Grant of Study Leave ………………………………………………. 274-275
3. Grant Scholarship Program ………………………………………... 276-277
4. Learning and Development ………………………………………... 278-279
5. Rewards and Recognition …………………………………………. 280-282
6. Performance and Management …………………………………… 283-286
7. Grant of Employees Welfare and Benefits……………………….. 287-288

1. Recruitment, Selection and Placement of Personnel (New
Entrants) …………………………………………………………….. 289-294
2. Recruitment, Selection and Placement of Personnel (Promotion) 295-303
9. FINANCE
1. Payment Procedure for Government Expenditures (Simple) …… 304
1.1. Cash Advances ……………………………………………... 304
1.1.1. Granting of Cash Advances ………………………... 304-305
1.1.1.1. Petty Cash Fund ………………………… 305
1.1.1.2. Travelling Allowances ………………….. 305
- Local Travel …………………………. 305
- Foreign Travel ………………………. 306-307
1.1.2. Liquidation of Cash Advances …………………….. 307
1.1.2.1. Payroll Fund for Salaries, Wages,
Allowances, Honoraria and Other
Similar Expenses ……………………….. 307
1.1.2.2. Travelling Expenses ……………………. 308
- Local Travel …………………………. 308-309
- Foreign Travel ………………………. 309-310
1.2. Salaries and Wages ………………………………………… 310
1.2.1. For Regular and Casual Employees (Payroll) …… 311
1.2.2. For Regular and Casual Employees (Individual
Claims) ………………………………………………. 311
1.2.2.1. First Salary ………………………………. 311-313
1.2.2.2. If Deleted from the Payroll ……………… 313
1.2.3. Salary of Casual/Contractual Personnel …………. 313-315
1.2.4. Salary Differentials Due to Promotion/Step
Increment ……………………………………………. 315
1.2.5. Last Salary …………………………………………... 315
1.2.6. Salary Due to Heirs of Deceased Employee ……... 315-316
1.2.7. Maternity Leave …………………………………….. 316-317
1.3. General Claims Through the Automated Teller Machine
(ATM) ………………………………………………………… 317
1.4. Allowances, Honoraria and Other Forms of
Compensation ………………………………………………. 317
1.4.1. Personnel Economic Relief Allowance (PERA) ….. 317
1.4.2. Representation and Transportation Allowance ….. 318
1.4.3. Clothing/Uniform Allowance ……………………….. 319
1.4.4. Productivity Incentive Allowance ………………….. 319-320
1.4.5. Special Counsel Allowance ………………………... 321
1.4.6. Honoraria ……………………………………………. 321
1.4.6.1. Government Personnel Involved in
Government Procurement ……………... 321-322
1.4.6.2. Teaching Personnel (Department of
Educations, TESDA, SUCs and Other
Educational Institutions) ……………….. 322
1.4.7. Lecturer/Coordinator ……………………………….. 322-323
1.4.8. Longevity Pay ……………………………………….. 323
1.4.9. Year-End Bonus and Cash Gift …………………… 323-324
1.4.10. Retirement Benefits ………………………………. 324-326
1.4.11. Terminal Leave Benefits …………………………. 326-327
1.5. Other Expenditures …………………………………………. 328
1.5.1. Communication ……………………………………... 328
1.5.2. Extraordinary and Miscellaneous Expenses ……... 329
1.5.3. Fuel, Oil and Lubricants ……………………………. 329
1.5.4. Advertisement ………………………………………. 329
1.5.5. Insurance, Premiums, Taxes, Duties and Licenses
➢ Payment Procedure for Government Expenditures (Simple)
Procedure ……………………………………………………….. 330-337
2. Payment Procedure for Government Expenditures (Complex) … 338
2.1. Cash Advances ……………………………………………... 338
2.1.1. Granting of Cash Advances ……………………….. 338-339
2.1.1.1. Payroll Fund of Salaries, Wages,
Allowances, Honoraria and Other
Similar Expenses ……………………….. 339
2.1.1.2. Field/Activity Current Operating
Expenses ………………………………... 339
2.1.2. Liquidation of Cash Advances …………………….. 339
2.1.2.1. Petty Cash Fund (PCF) Replenishment 339-342
2.2. Fund Transfers ……………………………………………… 343
2.2.1. Transfer of Funds to Implementing Agencies ……. 343
2.2.1.1. Transfer ………………………………….. 343
2.2.1.2. Implementation and Liquidation by
Implementing Agency ………………….. 343-344
2.2.1.3. Liquidation by Source Agency …………. 344
2.2.2. From Trust Fund to the General Fund for Unspent
Balance/Excess Amount …………………………… 344-345
Compensation ………………………………………………. 345
2.3.1. Subsistence, Laundry and Quarters Allowance ….. 345
2.3.2. Hazard Duty Pay ……………………………………. 345-346
2.3.3. Overtime Pay ………………………………………... 346
2.3.4. Monetization ………………………………………… 346-347
2.3.5. Loyalty Cash Award/Incentive Award …………….. 347
2.3.6. Collective Negotiation Agreement (CNA) Incentive 348
2.4. Other Expenditure ………………………………………….. 348-349
2.5. Procurement ………………………………………………… 349
2.5.1. Procurement Through Alternative Modes ………… 349-350
2.5.1.1. Infrastructure/MOOE Project (Amount is
Below P50,000.00 Only) ……………….. 351-352
2.5.1.2. Repair and Maintenance of Motor
Vehicles/Equipment ……………………. 352-353
2.5.1.3. Supplies and Materials and Semi-
Expendable Equipment ………………… 353
2.5.2. Procurement Through ADA or Direct Payment …... 353
2.5.3. Cultural and Athletic Activities ……………………... 354
2.5.4. Trainings and Seminars ……………………………. 354
2.5.4.1. For RD’s Conference
Accommodation/In-House Training or
Conference ……………………………… 355
2.5.4.2. For Accredited Organizations …………. 355
2.5.5. Consulting Services ………………………………… 356
➢ Payment Procedure for Government Expenditures
(Complex) Procedure …………………………………………... 357-363
3. Payment Procedure for Government Expenditures (Highly
Technical) …………………………………………………………… 364
Compensation ………………………………………………. 364
3.1.1. Honoraria ……………………………………………. 364
3.1.1.1. Special Projects ………………………… 364-365
3.1.1.2. Science and Technological Activities …. 365
3.2. Other Expenditures …………………………………………. 366
3.3. Procurement ………………………………………………… 366
3.3.1. Procurement Through Public Bidding……………... 366-371
3.3.1.1. Infrastructure Contract …………………. 371-375
3.3.1.2. Consulting Service ……………………… 375
3.3.1.3. Goods and Services ……………………. 375-376
- Freight Charges …………………….. 376-377
- Security and Janitorial Services …… 377-379
- Agency Procurement Request and
Purchase Order/Job Order ………… 379-380
➢ Payment Procedure for Government Expenditures (Highly
Technical) Procedure …………………………………………... 381-388
10. OTHERS
• Internal
1. Disposal of Obsolete Records …………………………………….. 389-395
2. Requisition of Plates and Stickers ………………………………… 396-397
3. Requisition and Distribution of Driver’s License and Accountable
& Non-Accountable Forms ………………………………………… 398
3.1. Distribution / Issuance of Driver’s License (DL) Cards ….. 399
3.2. Distribution / Issuance of Accountable and Non-
Accountable Forms …………………………………………. 399-400

1. Manufacture of Motor Vehicle and Motorcycle License Plates …. 401-403
2. Procurement of Goods, Infrastructure and Consulting Services . 404-405
2.1. Procurement of Goods ……………………………………... 406-407
2.2. Procurement of Infrastructure Projects …………………… 408-409
2.3. Procurement of Consulting Services ……………………… 410-411
o FEEDBACK AND COMPLAINTS ………………………………………….. xxvi

o LIST OF OFFICES ……………………………………………………………. xxvii-lxiii
2019 CITIZEN’S CHARTER
Mandate
The Land Transportation Office (LTO), a sectoral agency of the Department of
Transportation (DOTr) by virtue of Executive Order (E.O.) No. 125 and 125A dated 13
April 1987 and E.O. No. 226 dated 25 July 1987, is tasked to register motor vehicles,
issue driver’s/conductor’s licenses and permits, enforce transportation laws, rules and
regulations and adjudicate apprehension cases.
Vision
A frontline agency showcasing fast and efficient public service for a progressive land
transport sector.
Mission
Rationalize the land transport services and facilities to effectively implement the various
land transportation laws, rules and regulations.
Service Pledge
We commit to:
➢ Register roadworthy and emission compliant motor vehicles

➢ Issue driver’s/conductor’s licenses and permits to qualified applicants
➢ Put order on the road through proper enforcement of land transportation laws, rules
and regulations
➢ Attend to all clients who are within LTO office premises prior to the end of official
working hours and during noon breaks
➢ Serve the public with utmost courtesy and respect
➢ Do the above for our country and for the Glory of God.
i
12 THINGS TO KNOW ABOUT EASE OF DOING BUSINESS AND
EFFICIENT GOVERNMENT SERVICE DELIVERY ACT OF 2018
1. Prescribed Processing Time – All government agencies, national or local,
Government Owned and Controlled Corporations (GOCCs), government
instrumentalities located in the Philippines or abroad shall comply with prescribed
processing time as follows:
• 3 working days – Simple Transactions
• 7 working days – Complex Transactions
• 20 working days – Highly Technical Transactions
2. Streamlined Procedures for the Issuance of Local Business Licenses,
Clearances, Permits, or Authorizations
• Unified Business Application Form
• Establishment of Business One Stop Shop (BOSS)
• Automation of Business Permits and Licenses (LGUs)
• Barangay clearances and permits are now issued at the city or municipality
3. Streamlined Procedures for Securing Fire Clearances and Certificates
• Bureau of Fire Protection officials and employees are not allowed to sell, offer or
recommend specific brands of fire extinguishers and other fire safety equipment.
• Issuance of fire safety evaluation clearance (FSEC), Fire Safety Inspection
Clearance, and Certification of Fire Incident (CFI) are now streamlined.
• BFP shall now be co-located in the Business One Stop Shop (BOSS) or area
designated by the city/municipality.
4. Automatic Approval – In case an agency fails to approve or disapprove an original
application within the prescribed processing time, the said application shall be deemed
approved.
5. Citizen’s Charter – All government agencies shall set up current and updated
Citizen’s Charter to indicate in detail the:
• Checklist of requirements for each type of application or request
• Person/s responsible for each step
• Maximum time to complete the process
• Procedure for filing complaints
• Amount of fees (if necessary)
• Procedure to obtain a particular service
6. Zero Contact Policy – No contact in any manner with any requesting party
concerning an application or request except during submission of documents.
ii
7. Central Business Portal – DICT to establish central business portal to receive and
capture application data on business-related transactions, and provide links to online
registration of national government agencies.
8. Philippine Business Databank (PBD) – PBD shall provide NGAs/LGUs access to
data and information to verify the validity, existence of business entities. Applicants
need not submit the same documentary requirements previously submitted.
9. Interconnectivity Infrastructure Development – Processing and approval of
licenses, clearances, permits, or authorizations for the installation and operation of
telecommunication, broadcast towers, facilities, equipment and service shall be
expedited.
10. Creation of the Anti – Red Tape Authority – Under the Office of the President (OP),
the Anti – Red Tape Authority (ARTA) shall among others:
a. Implement and oversee national policy on anti-red tape and ease of doing business
and implement reforms to improve competitiveness ranking
b. Monitor compliance of agencies and issue notices to erring and non-complying
government employees and officials.
c. Initiate investigation, motu propio, or upon receipt of a complaint, or file cases for
violations.
d. Review proposed major regulations of government agencies, using submitted
regulatory impact assessments.
11. Creation of EODB / Anti – Red Tape Advisory Council – The Ease of Doing
Business/Anti – Red Tape Advisory Council shall be a 7-person policy and advisory
body, composed of DTI Secretary (Chair), ARTA Director General (Vice-Chair), DOF,
DICT, and DILG Secretaries, and two representatives from the private sector, as
members.
12. Penalties – 2 STRIKE policy for government officials and employees found in violation
of EODB/EGSDA.
• First Offense – Administrative liability with six (6) months suspension. Except for
fixing or collusion with fixers where the Revised Penal Code shall apply.
• Second Offense – Administrative and criminal liability
- dismissal from the service
- perpetual disqualification from holding public office
- forfeiture of retirement benefits
- imprisonment of one (1) year to six (6) years
- fine of not less than P 500,000.00 but not more than P 2,000,000.00
Any person who commits any act such as but not limited to bribery, extortion or malicious
solicitation of favor shall be criminally liable and shall be punished under the Revised
Penal Code and other special laws.
Frontline service refers to the process or transaction between clients and government officers involving applications for any privilege,
right, permit, reward, license, concession, or for any modification, renewal or extension of the enumerated applications and/or
requests. iii
FOREWORD
One of the thrusts of President Rodrigo Roa Duterte’s administration is to curb graft and
corruption in the bureaucracy and ensure convenient delivery of public service in all
government offices through streamlined processes. True to his words, the President
started groundbreaking programs for this purpose immediately upon assumption as Head
of State and the signing of Republic Act No. 11032 otherwise known the Ease if Doing
Business and Efficient Government Service Delivery Act on 28 May 2018 is a concrete
manifestation of his desire for genuine change in government service.
In line with the directives of the President and through the initiative of the LTO
management, the LTO Anti-Red Tape Act Committee headed by Executive Director
Romeo G. Vera Cruz was reconstituted to review, update and streamline the processes
of frontline services of the LTO way back in January 2018. With all humility, this Office
has been consistently adherent to the provisions of Republic Act No. 9485 or the Anti-
Red Tape Act of 2007 particularly on the availability of an updated Citizen’s Charter.
As a result of the above and in time with the passage of Republic Act No. 11032, which
mandates all offices and agencies providing government services to implement
reengineered systems and streamline processes not only for the frontline services but to
include all non-business transactions, the LTO has already amended its existing Citizen’s
Charter simplifying and reducing processing time of some of its frontline services by July
2018.
To further enhance the Citizen’s Charter, a series of workshops and consultations with
stakeholders and frontline employees were conducted making the scope broader and
more responsive to the requirements of the law. With the coordination of the tireless
members of the Citizen’s Charter and ARTA Monitoring Sub-committees, together with
the support of dedicated Regional Focal Persons as well as the frontline users, the
completion of the amended 2019 LTO Citizen’s Charter 3rd Edition was made possible.
The amended 2019 LTO Citizen’s Charter 3rd Edition is more simplified with the
elimination if redundant or obsolete requirements. Along with this is the availability of
comprehensive and uniform checklist of requirements for each type of request and/or
application and lesser signatories thereby significantly shortening processing time.
Finally, after consideration of the comments/recommendation if the Anti-Red Tape

Authority (ARTA), the amended 2019 LTO Citizen’s Charter 3rd Edition was finalized.
Hence, with the charter providing information and serving as guide to client, it is expected
on windows on corruption will be further reduced if not totally eradicated with an end result
of improving efficiency of work in all LTO offices nationwide.
A well-informed client will be shielded from any attempt of corruption, because a“if
corruption is a disease, transparency is a central part of its treatment.”
a
Kofi Annan
iv
CITIZEN’S CHARTER
CHRONOLOGY OF ACTIONS FOR THE AMENDED LTO CITIZEN’S
CHARTER 3rd EDITION AND ACKNOWLEDGEMENT
Republic Act 9485 otherwise known as “Anti-Red Tape Act of 2007” was amended with
the signing of Republic Act No. 11032 or An Act of Promoting Ease of Doing Business
and Efficient Government Service Delivery (EODB-EGSD) on May 28, 2018. Even
before the approval of RA 11032, Assistant Secretary Edgar C. Galvante has already
ordered for the re-engineering and streamlining of all LTO processes to further improve
our services to the public.
In line with that commitment, a workshop was conducted to update/revise the LTO
Citizen’s Charter and to standardize the procedures in the field offices. The activity was
held on June 5 to 7, 2018 at Hive Hotel and Convention Place with no less than Asst.
Secretary Galvante delivering his message to the participants. It was also on the first
day that CSC Director Maria Luisa Salonga-Agamata attended the event as our
Resource Speaker. She was very glad that the event coincided with the newly
approved law, RA 11032. She discussed the new law to the LTO ARTA Vice Chairman,
Team Leaders and members of the sub-committees as well as to the Regional ARTA
Focal Persons of the previous LTO ARTA (RA. 9485) Committees.
Pursuant to the implementation of RA No. 11032 or the “Ease of Doing Business and
Efficient Government Service Delivery Act of 2018”, the Assistant Secretary
reconstituted on July 02, 2018 the LTO Anti-Red Tape Committee composed of the
following:
EXECUTIVE COMMITTEE
Chairman: Executive Director Romeo G. Vera Cruz
Vice Chairman: Maribel T. Salazar
Members: Atty. Esteban M. Baltazar, Jr.
Dir. Francis Ray A. Almora
Atty. Mercy Jane Paras-Leynes
Irenea D. Nueva
Rector C. Antiga
Marie-Jean D. Victorio
SUB-COMMITTEE
A. Monitoring Committee
Team Leader: Marie-Jean D. Victorio
Asst. Team Leader: Baby Anabel V. Endaya
Members: Marcelina C. Hugo
Evelyn A. Santos
Bernadette A. Familaran
Marivic Hazel M. Capulong
Ronaldo M. Arcus
v
Brian C. Albarillo
Maria Corazon Czarina P. Mahusay
B. Citizen’s Charter Committee

Team Leader: Danilo J. Encela
Asst. Team Leader: Emerita O. Soliven
Members: Evangeline S. Salonga
Marriette G. Canlas
Arabelle O. Petilla
Jennifer A. Chagas
Notre Dame Sheper Charity L. Roque
C. Public Assistance and Complaint Committee

Team Leader: Annabella A. Cruz
Asst. Team Leader: Jean Marie T. Arbis
Members: Jessie A. Saligbon
Eden Marie B. Anonat
Eileen M Ramos
Ismael L. Luoang
D. Anti-Fixer Committee
Team Leader: Dir. Francis Ray A. Almora
Asst. Team Leader: Col. Rizaldy C. Salimbangon
Members: Roberto A. Valera
Rogelio S. Salom
Eliza V. Caguete
E. Facilities Improvement
Team Leader: Engr. Nelson J. Lucas
Asst. Team Leader: Dr. Louie S. Miranda
Members: Norlito D.C. Ibana, Jr.
Nilo Ricardo V. Rostata
F. Secretariat
Head Secretariat: Esvimin E. Garcia
Members: Maricris C. Tandoc
Richelle Joyce F. Perucho
Nivette Amber M. Pastorite
G. Regional Focal Persons

Region I Rosemarie P. Pocsidio
Region II Emelita V. Malana
Region III Paul B. Tecson
Region IV-A Christopher A. Batoon
Ma. Victoria Margarita V. Arellano
vi
Region IV-B Jocelyn D. Rillo `
Region V Jolima D.J. Daquiera
Region VI Emmie Marie G. Delos Santos
Region VII ARD Alita C. Pulga
Region VIII Maribel E. Bandolon
Region IX Abdelshan N. Amilassan
Region X Laila O. Dungog
Region XI Dianalyn S. Vergara
Region XII Atty. Maritess Q. Doria
CAR Rosario K. Uyaman
CARAGA Engr. Ramil P. Leones
NCR Angelina R. Fadriquela
On September 25, 2018, the DTI Competitiveness and Ease of Doing Business Group
headed by Asst. Secretary Mary Jean T. Pacheco conducted EODB-EDGS IRR
Consultation. This was attended by Ms. Maribel T. Salazar, Vice-Chairman of the
ARTA Committee, Ms. Marie-Jean D. Victorio, Team Leader of the Monitoring
Committee and Mr. Danilo J, Encela, Team Leader of the Citizen’s Charter Committee.
On January 10, 2019, a Memorandum was issued to all Services and Divisions of the
Central Office to submit to the Management Division their processes which were not
part of the previous Citizen’s Charter. There was a set deadline which was January 16,
2019 and the processes shall include non-frontline or back end processes that supports
frontline transactions.
On February 26 to March 1, 2019, a Write Shop was conducted in Baguio City by both
the Monitoring and Citizen’s Charter Committees. Invited as resource persons were
officers from the different Regional Offices. They were tasked to review the back-end
processes submitted by the different Services and Divisions of the Central Office as well
as to think of some ways to streamline the frontline processes. Checklists of
requirements for frontline services were reviewed and updated. The following are the
participants for this activity:
1. Danilo J. Encela Team Leader, Citizen’s Charter Sub-Com CO

2. Emerita O. Soliven Asst. Team Leader, CO
3. Arabelle O. Petilla Member
4. Irene F. Mortel Member
5. Evangeline S. Salonga Member
6. Ismael L. Luoang Member
7. Jennifer A. Chagas Member
8. Marie-Jean D. Victorio Team Leader, Monitoring Sub-Com, CO
9. Baby Anabel V. Endaya Asst. Team Leader
10. Marcelina C. Hugo Member
11. Evelyn A. Santos Member
12. Anabella A. Cruz Team Leader- Public Assistance &
Complaint Com.
vii
13. Melu Jean C. Galvan Resource Person CAR
14. Lalaine E. Sobremonte Resource Person CAR
15. Amado A. Gomez Resource Person R-I
16. Rosemarie P. Pocsidio Focal Person R-I
17. Clafel M. Mendiola Resource Person R-II
18. Clarisa A. Sulit Resource Person R-IVA
19. Ma. Victoria Margarita V. Focal Person R-IVA
Arellano
20. Atty. Maritess Q. Doria Focal Person R-XII
21. Maureen E. Lause Resource Person R-VIII
22. Notre Dame Sheper Technical Secretariat -CO
Charity L. Roque
On May 6, 2019, a Pre-working session on the Citizen’s Charter was conducted by the
Anti-Red Tape Authority (ARTA) at Dusit Thani Hotel, Makati which was attended by
Ms. Marie-Jean Victorio. All the issues and concerns encountered in the
implementation of RA 9485 were discussed as well as how surveys were conducted
differently by the evaluators/enumerators.
The EODB-EGSD Technical Working Group continued to review and discuss the
processes that can be streamlined, consistent with the directive of the President in his
SONA last July 22, 2019.
Upon receipt of the Joint Memorandum Circular No. 2019-001 dated July 17, 2019
together with the Citizen’s Charter Template, the TWG held regular meetings to discuss
the policy and the new template. The TWG wanted to further review, enhance and
streamline the frontline and non-frontline processes.
In order to introduce and adapt the new template required by the ARTA, a Write shop
on the finalization of the 3rd edition of the LTO Citizen’s Charter was conducted from
September 10 to 13, 2019 at Lima Hotel, Malvar, Batangas and attended by the
following:
1. Marie-Jean D. Victorio Team Leader, Monitoring Team-CO

2. Danilo J. Encela Team Leader, Citizen’s Charter Team-CO
3. Arabelle O. Petilla Member
4. Anabella A. Cruz Member
5. Irene F. Mortel Member
6. Evangeline S. Salonga Member
7. Jennifer A. Chagas Member
8. Roberto S. Se Resource Person CO
9. Shiela D. Rodriguez Resource Person CO
10. Lolita D. Gapuz Resource Person CO
11. Rosemarie P. Pocsidio Resource Person R-I
12. Clarisa A. Sulit Resource Person R-IVA
13. Atty. Maritess Q. Doria Resource Person R-IVA
viii
14. Ma. Victoria Margarita V. Resource Person R-IVA
Arellano
15. Maribel E. Bandolon Resource Person R-VIII
16. Notre Dame Sheper Technical Secretariat -CO
Charity L. Roque
17. Richelle Joyce F. Perucho Technical Secretariat -CO
18. Cirila C. Lasin Resource Person R-IVA
19. Teodora D. Aguirre Resource Person R-IVA
On September 19, 2019, we invited ARTA Officials namely: Atty. Leonardo Tapia, Engr.
Aiza Samzon and Mr. Marco Montenegro for a meeting. They presented the salient
points of the law and discussed/clarified some gray areas of the IRR and Memorandum
Circular No. 2019-002.
On October 24, 2019, ARTA conducted the “Training in Capacitating Government

Instrumentalities on the Citizen’s Charter” at Sequioa Hotel. The event was attended by
Ms. Marie-Jean D. Victorio, Ms. Arabelle O. Petilla and Ms. Jennifer A. Chagas. The
ARTA Speakers oriented the participants on how to fill-out the Service Specification
Template. They reminded that the processing time should include the waiting time and
that all shall follow and classify their transactions to Simple, Complex and Highly
Technical. ARTA reiterated that the Citizen’s Charter is not only a document that will
be communicated in simple terms to the clients but, it will also serve as basis for
establishing liability to all erring government employees involved in unnecessary red
tape and corruption.
On October 28 to 31, 2019, a Workshop on the Final Review on the Updated Citizen’s
Charter Handbook was conducted at Summit Ridge Tagaytay Hotel, Tagaytay City.
Same was attended by the Citizen’s Charter TWG and representatives/users of all the
different LTO processes from the Regional Offices, District/Extension Offices and
Licensing Centers. Their comments, issues and concerns were consolidated and
presented to LTO Executive Director, Atty. Romeo G. Vera Cruz and the Chief of the
Operations Division – Central Office, Atty. Mercy Jane B. Paras-Leynes. Below were
the attendees:
1. Marie-Jean D. Victorio Central Office
2. Danilo J. Encela Central Office
3. Emerita O.Soliven Central Office
4. Arabelle O. Petilla Central Office
5. Engr. Roberto S. Se Central Office
6. Atty. Zoj Daphne Usita-Angustia Central Office
7. Maria Agnes M. Bañares Central Office
8. Shiela D. Rodriguez Central Office
9. Lolita D. Gapuz Central Office
10. Victoria B. Yap Central Office
11. Notre Dame Sheper Charity L. Roque Central Office
12. Richelle Joyce F. Perucho Central Office
13. Atty. Denmark M. Rillera Region I, San Fernando, L.U.
ix
14. Rosemarie P. Pocsidio Region I, San Fernando, L.U.
15. Cathrayn C. Alañon Region I, San Fernando, L.U.
16. Florentino D. dela Cruz Region II, Tuguegarao, Cagayan
17. Atty. Sushen Jimbel Mariz M. Sison Region III, San Fernando,
Pampanga
18. Maria Rosario E. Zapanta Region III, San Fernando,
Pampanga
19. Clarisa A. Sulit Region IVA, Lipa City
20. Atty. April R. Casabuena Region IVA, Lipa City
21. Engr. Teodora D. Aguirre Region IVA, Lipa City
22. Mr. Jorge Antonio P. Calayo Region IVB, MIMAROPA
23. Merwyn C. Quitain Region IVB, MIMAROPA
24. Grace R. Rojas Region V, Legazpi City
25. Atty. Allan D. Sacramento Region VI,Iloilo City
26. Jose A. Degullado, Jr. Region VI, Iloilo City
27. Atty. Vicente L. Gador Jr. Region VII, Cebu City
28. Erwin C. Patalinjug Region VII, Cebu City
29. Narcisa Felicitas M. Tabarnero Region VIII, Tacloban City
30. Grace M. Carsido Region VIII, Tacloban City
31. Allan E. Macabangkit Region IX, Zamboanga City
32. Alizar B. Manini Region IX, Zamboanga City
33. Engr. Virgie Concejo Bacas Region X, Cagayan De Oro City
34. Eleanor S. Calderon Region XI, Davao City
35. Melencio I. Diaz, Jr. Region XI, Davao City
36. Elizabeth A. Illustre Region XI, Davao City
37. Atty. Maritess Q. Doria Region XII, Koronadal City
38. Atty. Shahani M. Racman Region XII, Koronadal City
39. Engr. Ma. Christina D. Dacua CAR, Baguio City
40. Brendo A. Failoga CAR, Baguio City
41. Engr. Eugene P. Rula CARAGA, Butuan City
42. Wilma C. Ramirez NCR East
43. Adele P. Fabic NCR East
44. Hanzley H. Lim NCR West
45. Ella D. Bautista NCR West
46. Rechelle A. Versoza NCR West
Special acknowledgement to the personnel of Region IV-A for their invaluable work as
the Secretariat in the Write and Workshop held last September 10 to 13 and Oct, 28 to
31, 2019.
November 5 to 18, 2019
Finalization/consolidation of outputs in the Tagaytay Workshop on the different frontline

and back-end processes which were not included in the previous two (2) versions of the
LTO Citizen’s Charter pursuant to R.A. No. 9485 and classification of processes in the
Central, Regional and Field Offices.
x
November 22, 2019
Approval of Memorandum Circular No. 2019-2175 addressed to All Regional Directors,

Asst. Regional Directors, Service and Division Chiefs, Chiefs of District, Extension
Offices, Licensing Centers and Driver’s Licensing Renewal Center, E-Patrol all other
Personnel Concern
Re: IMPLEMENTATION OF THE LTO CITIZEN’S CHARTER, 3RD EDITION

PURSUANT TO RA. NO. 11032 ACT OF 2018, OTHERWISE KNOWN AS THE “EASE
OF DOING BUSINESS AND EFFICIENT GOVERNMENT SERVICE OF DELIVERY”.
January 07, 2020
The LTO Anti-Red Tape Committee was again reconstituted to update its members,
consists of the following, since some were re-assigned to other regions/offices while
others are about to retire, to wit:
EXECUTIVE COMMITTEE
Chairman: Executive Director Romeo G. Vera Cruz
Vice Chairman: Atty. Mercy Jane Paras-Leynes
Members: Atty. Esteban M. Baltazar, Jr.
Irenea D. Nueva
Marie-Jean D. Victorio
Charlie del Rosario
Rector C. Antiga
Roberto S. Se
SUB-COMMITTEE
C. Monitoring Committee
Team Leader: Marie-Jean D. Victorio
Asst. Team Leader: Baby Anabel V. Endaya
Members: Marcelina C. Hugo
Evelyn A. Santos
Bernadette A. Familaran
Maria Corazon Czarina P. Mahusay
Brian C. Albarillo
Marivic Hazel M. Capulong
xi
D. Citizen’s Charter Committee
Team Leader: Danilo J. Encela
Asst. Team Leader: Arabelle O. Petilla
Members: Emerita O. Soliven
Annabella A. Cruz
Ismael L. Luoang
Evangeline S. Salonga
Sheila D. Rodriguez
Jennifer A. Chagas
Notre Dame Sheper Charity L. Roque
C. Public Assistance and Complaint Committee

Team Leader: Mariette G. Canlas
Asst. Team Leader: Jean Marie T. Arbis
Members: Dominic Fajaron
Denmar Dacumos
Eileen M Ramos
Jessie A. Saligbon
Eden Marie B. Anonat
H. Anti-Fixer Committee
Team Leader: Charlie del Rosario
Asst. Team Leader: Rogelio S. Salom
Members: Joe Ibañez
Ma. Eliza V. Caguete
I. Facilities Improvement
Team Leader: Engr. Marie Pauline Malantic
Asst. Team Leader: Engr. Nelson J. Lucas
Members: Norlito D.C. Ibana, Jr.
Nilo Ricardo V. Rostata
J. Secretariat
Head Secretariat: Nivette Amber M. Pastorite
Members: Maricris C. Tandoc
Karen P. Dela Cruz
Richelle Joyce F. Perucho
Mhariella Santos
xii
March 04, 2020
A focus-group discussion was conducted by the ARTA-Central Office personnel and

representatives from the regional offices to consider the comments/recommendations of
the Anti-Red Tape Authority on the 2019 LTO Citizen’s Charter. Consists of the
following:
1. Atty. Mercy Jane B. Paras-Leynes Central Office

2. Marie-Jean D. Victorio Central Office
3. Annabella A. Cruz Central Office
4. Danilo J. Encela Central Office
5. Arabelle O. Petilla Central Office
6. Emerita O.Soliven Central Office
7. Sheila D. Rodriguez Central Office
8. Ismael L. Luoang Central Office
9. Irene F. Mortel Central Office
10. Evangeline S. Salonga Central Office
11. Nivette Amber M. Pastorite Central Office
12. Jennifer A. Chagas Central Office
13. Notre Dame Sheper Charity L. Roque Central Office
14. Maricris C. Tandoc Central Office
15. Karen P. Dela Cruz Central Office
16. Richelle Joyce F. Perucho Central Office
17. Rosemarie P. Pocsidio Region I, San Fernando, L.U.
18. Acting ARD Glorioso Daniel Z. Martinez Region III, Pampanga
19. Maria Victoria Margarita V. Arellano Region IV-A, Lipa City
20. Wilma C. Ramirez Mercynita B. Paras NCR East
21. Hanzley H. Lim NCR East
22. Rosalie V. Basilio NCR West
The Office acknowledges with utmost gratitude the invaluable cooperation, support,
insights, and the untiring efforts of all those who helped us in the preparation of the
amended LTO Citizen’s Charter 3rd Edition.
TO GOD BE THE GLORY!
xiii
CITIZEN’S CHARTER
GENERAL INTRODUCTION
Objective:
The Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD)
according to Sec. 2 intended to promote integrity, accountability, proper management of
public affairs and public property as well as to establish effective practices, aimed at the
efficient turnaround of the delivery of government services and the prevention of graft and
corruption in government.
Scope:
The EODB-EGSD covers not just frontline services referred to as Business transactions,
but also all non-frontline services (non-business transactions or back-end support
services. It also applies to all government offices and agencies including LGUs and
GOCCs whether located in the Philippines or abroad.
Strategy
The Citizen’s Charter describes the step-by-step procedure for availing a particular
service, the person responsible for each step, the documents needed to be submitted
and the fees to be paid, if any.
The Citizen’s Charter of each agency has a dual purpose – it shall be the basis for
establishing accountability and recognizing good performance to grant rewards and
incentives.
Feedback and Complaint Mechanism
A Public Assistance and Complaints Desk is at all times made available for the client or
customer to express adequately his comment, complaint, suggestion and appreciation
that can be used by the office for periodic monitoring and review of the Citizen’s Charter
with the end in view of improving and enhancing the LTO services.
For inquiries you may refer to the LTO’s official website: www.lto.gov.ph., and for the
directory of LTO offices nationwide, found in pages xxvii - lxiii.
xiv
CITIZEN’S CHARTER
GENERAL GUIDELINES
I. This particular Citizen’s Charter serves as General Guide to all LTO Offices
Nationwide of the following:
1. Service Name with the description of the service.

2. Office or Division in charge
3. Classification
4. Type of Transaction
5. Who may avail
6. Checklist of Requirement
7. Where to Secure
8. Client Steps
9. Agency Action
10. Fees to be Paid
11. Processing Time
12. Person Responsible
13. Total Fees Paid and Processing Time
14. The Schedule of Fees
II. This particular Citizen’s Charter as a General Guide is ought to be customized

within the context of the LTO frontline and non-frontline services in the Central
Office, Regional Offices, District Offices, Extension Offices, Licensing Centers,
Driver’s Licensing Renewal Center (DLRC), Driver’s Licensing Renewal Offices
(DLRO) and E-Patrols.
III. The rationale behind the crafting of a Citizen’s Charter modified in different LTO
Offices is compelled by different circumstances experienced by the employees
thereat, to wit:
1. Offices with mixed processes (with new and renewal registration, new and
renewal driver’s license, LETAS transactions) having more than 800 to more
than 1,000 transactions a day but with limited number of personnel.
2. Offices with only licensing transactions but with limited personnel who do multi-
tasking functions and half of which are Job Order who do not have
accountability and no employee employer relationship.
xv
CITIZEN’S CHARTER
SPECIFIC GUIDELINES
SPECIFIC GUIDELINES
1. Summary of Transactions applicable per Frontline Service - It includes the

transactions that are being catered by a certain LTO Office.
2. Gathering of Information and Requirements – It is a specific activity and responsibility

of the clients to see to it that they check the processes and the requirements of the
services that they will comply before availing of the LTO services.
a. Service Name - shall contain all pertinent information needed by the citizens to
avail of a specific government service.
b. Description of the Service – tells the citizens the purpose of the service as well
as other pertinent information about the service.
c. Office or Division - the name of the service office where to process his/her
transaction.
d. Classification - there are three (3) classifications of services, Simple, Complex

and Highly Technical transactions.
e. Types of Transaction – there are three (3) types of transactions:
G2B – for services whose clients is the business entity

G2C- for services whose clients is the transacting public
G2G- for services whose clients is another government agency,
government employee or official;
f. Who May Avail – contain the definitive and complete lists of citizens who may
benefit from a particular government service.
g. Complete Lists of Requirements – shows the list of all requirements needed to

process the government service. This shall include the physical requirement per
se, the number of unit/s, item/s, or copy/ies needed of the requirement, the type of
copy needed for the documentary requirements, and the place, government office,
and/or unit where to secure each requirement.
h. Where to secure – the place, office and/or unit where to secure each requirement.
i. Client Steps – shall contain the step by step instructions in availing the requested
government service. This shall contain concise and direct-to-the-point information
on what the citizens should do to complete the government service.
xvi
LIST OF SERVICES
1. PACD
• External
1. Filing and Handling of Complaints and Feedbacks
1.1. Walk-in Complaints
1.2. Suggestion Box
2. Complaints Received by the Digital Media – Public Assistance Office
2.1. Received by Central Office Digital Media Public Assistance Office (CDM-
PAO)
2.2. Received by the Regional Office Digital Media Public Assistance Office
(RDM-PAO)
2. LICENSING
• External
1. Student Permit
2. New Driver’s License (Non-Professional)
3. Conductors License
4. Change Classification from Non-Professional Driver's License to Professional
Driver's License with Same Restriction Code
5. Change Classification from Non-Professional Driver's License to Professional
Driver's License with Additional Restriction Code
6. Additional Restriction Codes
7. Conversion of Expired Foreign Driver’s License to Non-Professional Driver's
License
8. Conversion of Foreign Driver's License to Professional Driver's License
9. Renewal of Delinquent Driver’s License [Expired for more than Two (2) Years] and
Downgrading of Delinquent Professional Driver’s License to Non-Professional
Driver’s License
10. Change Classification from Professional Driver's License to Non-Professional
Driver's License
11. Miscellaneous Driver's License Transactions
11.1. Conversion of Valid Foreign Driver’s License to Non-Professional Driver’s
License
11.2. Reactivation of Philippine Driver’s License
11.3. With Revision of Records
11.3.1. Change Name
11.3.2. Correction of Name / Birth date
11.3.3. Change Civil Status
11.3.4. Change in Citizenship
11.3.5. Change Address
11.4. Application for Duplicate Driver’s / Conductor’s License / Student Permit
12. Renewal of Driver’s / Conductor’s License
12.1. Renewal of Driver’s / Conductor’s License
12.2. Renewal of Driver’s License of Filipino Living Abroad
13. License Certification and Transaction History
13.1. For DFA Authentication
xvii
13.2. For Local Employment and other purposes
13.3. Request for License Transaction History
14. Request for System Updates (RSU) for Double License
14.1. Double License-Same Name, Birthday and Customer Details but with Two
(2) Different License Numbers
14.2. Double License-One and the Same Licensee but with Two (2) Different
Customer Details and License Numbers
15. Request for System Update (RSU) for License and Customer Details /
Misrepresentation of Age / Identity
15.1. For Misrepresentation (Option A)
15.2. For Misrepresentation (Option B)
15.3. For Updating for Customer Details (Customer Details: Height, Weight,
Gender, Nationality, Misspelled Addresses /Name, License Details:
(Number, Restriction Code, Type)
16. Accreditation of Medical Clinics – New
17. Accreditation of Medical Clinics – Renewal
18. Registration of Physicians – New
19. Registration of Physicians – Renewal
20. Accreditation of Driving School/Driving Enhancement Program Training Center –
New
20.1. For New Driving School Applicant
20.2. For Existing Accredited Driving School
21. Accreditation of Driving School/ Driving Enhancement Program Training Center –
Renewal
22. Accreditation of Driving School’s Instructor – New
23. Accreditation of Driving School’s Instructor – Renewal
24. Examination for Driving School Instructors
25. Driving Enhancement Program
3. MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS, DEALERS AND

OTHER ENTITIES (MAIRDOEs)
• External
1. Accreditation of Manufacturers, Assemblers, Importers, Rebuilders and/or Dealers
(MAIRDs) – New
2. Accreditation of Manufacturers, Assemblers, Importers, Rebuilders and/or Dealers
(MAIRDs) – Renewal
3. Enrollment and Stock Reporting of Other Entities
4. Stock Reporting of Manufacturers, Importers and Rebuilders that are Not Under
Do-It-Yourself (DIY)
4.1. Imported Motor Vehicle and/or Components
4.2. Additional Requirements for Locally Manufactured Chassis
5. Sales Reporting of Manufacturers, Importers and Rebuilders that are Not Under
Do-It-Yourself (DIY)
6. Sales Reporting of Dealers that are Under Do-It-Yourself (DIY)
xviii
4. MOTOR VEHICLE INSPECTION (MVI)
• External
1. Motor Vehicle Inspection (MVI)
1.1. For Renewal of Motor Vehicles Registration
1.2. All Applicable Miscellaneous Registration Transactions
1.3. Apprehended Motor Vehicles Requiring Inspection
5. REGISTRATION
• External
1. Initial Registration of Motor Vehicle (MV)
1.1. Brand New Locally Assembled / Manufactured Completely Built Units (CBU)
/ Imported CBUs/Brand New Local/Imported Trailer
1.1.1. Brand New Motorcycle with Sidecar (TC)
1.1.2. Tax Exempt
1.1.3. Used-Imported
1.1.3.1. Exempted from EO 156/877-A
1.1.3.2. Through the No Dollar Importation
1.1.4. Rebuilt Trucks and Buses
1.1.4.1. With New or Used Imported Engine and/or Chassis
1.1.5. Imported Motor Vehicles Acquired Through Public Bidding
2. Renewal of Motor Vehicle (MV) Registration
2.1. Tax Exempt
2.2. Other Exempt Vehicle (OEV) Under Special Economic Zones
2.3. For Hire
2.4. Stolen and Recovered
2.5. Reactivation of Storage
3. Storage of Motor Vehicles
4. Miscellaneous Transactions
4.1. Transfer of Ownership
4.1.1. Under Bond Motor Vehicle
4.1.2. Motor Vehicles Acquired Through Sheriff’s Certificate of Sale Issued
Under and Extra-Judicial Foreclosure Sale
4.1.3. Motor Vehicles Acquired Through a Sheriff’s Certificate of Sale
Through a Judicial Foreclosure Sale
4.1.4. Motor Vehicles Acquired Through an Extra-Judicial Foreclosure Sale
Conducted Before a Notary Public
4.1.5. Motor Vehicles Acquired Through Sheriff’s Certificate of Sale
Pursuant to a Money Judgment which has Become Final and
Executory
4.1.6. Private Motor Vehicles / Motor Cycles
4.1.7. For Hire Motor Cycles with Side Car
4.1.8. Motor Vehicles Acquired Through Public Bidding Conducted by
Government Office/Entity
4.1.9. Motor Vehicles Acquired at Public Auction Before a Notary Public by
Virtue of Mechanics Lien
xix
4.1.10. MVs Acquired Through Extra-Judicial Settlement of Estate of
Deceased Person
4.1.11. MVs Acquired Through Judicial Settlement of Estate of Deceased
Person
4.2. Annotation and Cancellation of Mortgage
4.2.1. Annotation of Mortgage and Other Liens or Encumbrances
4.2.2. Cancellation of Mortgage and Other Liens and Encumbrances
4.2.3. Cancellation of Mortgage when the Financing Company (Mortgagee)
No Longer Exists and the Release of Mortgage Contract is Missing
4.3. Change Classification
4.3.1. Private to For Hire
4.3.2. For Hire to Private
4.3.3. Private to Government
4.3.4. Private to Exempt
4.3.5. Exempt to Private
4.3.6. Exempt to Exempt
4.4. Application for Change Body/Body Design/Engine/Color
4.4.1. Change Body / Body Design
4.4.2. Change Color
4.4.3. Change Engine
4.5. Duplicate Certificate of Registration / Certificate of Registration -
Encumbered
4.6. Lost or Replacement of Plates/Tags/Sticker/RFID Sticker
5. Re-Stamping of Engine/Chassis Number
6. Request for Motor Vehicle Verification
6.1. Request from Government Agency
6.2. Request from private entities, bank, foreign embassies, and financial
institutions
6. LAW ENFORCEMENT AND TRAFFIC ADJUDICATION SERVICE (LETAS)
• External
1. Settlement of Admitted Apprehension
1.1. Admitted Cases Settled Within 15 Days from the Date of Apprehension,
Without Accessory Penalty
1.2. Admitted Cases Settled Within 15 Days from the Date of Apprehension, With
Accessory Penalty
2. Adjudication of Contested Apprehension
2.1. Contested Cases (Traffic Adjudication Service (TAS) and Regional Offices)
2.2. Contested Cases (District Offices)
2.3. Motion for Reconsideration (TAS) and Regional Office
2.4. Appeal on Decided Cases
3. Encoding of Alarm on Driver’s License and Motor Vehicles in Relation to Orders
Issued by Competent Courts or Quasi-Judicial Bodies
4. Filing of Complaint and Lifting of Alarm
4.1. Double Issuance of Driver’s License
4.2. Double Issuance of License Plate
4.3. Fake Driver’s License
xx
4.4. Client’s Filing of Complaint
4.5. Investigation on the Illegal Transfer of Ownership of Motor Vehicle
4.6. Lifting of Alarm (IID)
5. Lifting of Alarm (TAS)
5.1. PNP-HPG Report involves in vehicular accident
5.2. PNP-HPG watch list alarm to Stolen/Car napped motor vehicles
5.3. Department of Health (DOH) Alarm
5.4. Complaint/s at Land Transportation Franchising Regulatory Board (LTFRB)
5.5. Complaint/s at Internal Investigation Division (IID)
6. Certification of No Pending Apprehension and Alarm
6.1. For Local and Abroad Employment
6.2. For Lost Plate
6.3. Other Requirements (for Representative)
• Internal
1. Encoding of Apprehension Cases

1. Deputation Training Seminar – New and Refresher
2. Deputation of LTO Organic and Non-Organic Personnel – New
3. Deputation of LTO Organic and Non-Organic Personnel - Renewal
7. MANAGEMENT INFORMATION DIVISION
• External
1. Handling of Request for System Update (RSU) at the Central Office
1.1. For revision of Customer's Details
1.2. For correction of engine/chassis number (MID-RS)
1.3. For correction of plate/file number (RS)
1.4. For correction of year model (TEPS)
1.5. For double file number (TEPS)
1.6. For file number with Alphanumeric
1.7. Update Insurance/Update COC Status
1.8. Age Misrepresentation of the Licensee (LS)
1.9. Double License (LS)
1.10. Deletion of Buyer's Information (TEPS)
1.11. Reactivation of MAIRD
1.12. Cancellation of Motor Vehicle Record
1.13. RSUs that do not require additional documentary requirements
1.14. RSUs that are being implemented by the IT Provider after approval by the
Records Section
2. Handling of Request for System Update (RSU) at the Regional Office
2.1. Close Transactions
2.2. Correction of Plate Classification
2.3. Insert Encumbrance
2.4. Delete Encumbrance
2.5. Correction of Gross Vehicle Weight
2.6. Correction of the following:
xxi
2.6.1. Motor Vehicle Type
2.6.2. Make
2.6.3. Series
2.6.4. Body Type
2.6.5. Classification
2.6.6. Color
2.6.7. Fuel No. of Cylinder
2.6.8. Piston Displacement
2.6.9. Seating Capacity
2.6.10. Storage Date
2.6.11. Motor Vehicle Status
2.6.12. Air-condition Refrigerant
2.6.13. Front Tire Size
2.6.14. Rare Tire Size
2.6.15. Last District Office
2.6.16. Leased to
2.6.17. Net Weight
2.6.18. Shipping Weight
2.6.19. Net Capacity
2.6.20. BIN
2.6.21. First Registration Date
2.6.22. First Registration OR
2.6.23. First Registration Amount
2.6.24. Last Registration Date
2.6.25. Next Registration date
• Internal
1. Handling of Driver’s/Conductor’s License Hit List Report
1.1. Handling of double entry (with same customer details and license number)
based on the Adjudication Hit List Report
1.2. Handling of erroneous encoding of license number or biometric capture of
fingerprints, signature and photo based on the Adjudication Hit List Report
(RSU-D)
2. Handling of Request for User System Update (RUSU) for LTO-IT, Do-It-Yourself
(DIY) and Payment Assessment Tool (PAT) Users
2.1. For New Users
2.2. For Addition of Roles/Change Role/Change Password/Change Site/Delete
Role/Deactivate User
3. User Account Enrollment for the Driver’s Licensing System Automated Fingerprint
Identification System (AFIS) for Driver’s License
1. Request for Data Take-On
1.2. Change Engine/Chassis and Rebuilt
1.3. Auctioned Motor Vehicles
xxii
8. HUMAN RESOURCE AND DEVELOPMENT
• Internal
1. Application for Leave of Absence (ALA)
1.1. Application for Vacation Leave
1.2. Application for Sick Leave
1.3. Application for Maternity Leave
1.4. Application for Special Privilege Leave, Forced Leave, Paternity Leave
1.5. Application for Rehabilitation Leave for job-related injuries
2. Grant of Study Leave
3. Grant Scholarship Program
4. Learning and Development
5. Rewards and Recognition
6. Performance and Management
7. Grant of Employees Welfare and Benefits

1. Recruitment, Selection and Placement of Personnel (New Entrants)
2. Recruitment, Selection and Placement of Personnel (Promotions)
9. FINANCE
1. Payment Procedure for Government Expenditures (Simple)
1.1. Cash Advances
1.1.1. Granting of Cash Advances
1.1.1.1. Petty Cash Fund
1.1.1.2. Travelling Allowances
- Local Travel
- Foreign Travel
1.1.2. Liquidation of Cash Advances
1.1.2.1. Payroll Fund for Salaries, Wages, Allowances, Honoraria
and Other Similar Expenses
1.1.2.2. Travelling Expenses
- Local Travel
- Foreign Travel
1.2. Salaries and Wages
1.2.1. For Regular and Casual Employees (Payroll)
1.2.2. For Regular and Casual Employees (Individual Claims)
1.2.2.1. First Salary
1.2.2.2. If Deleted from the Payroll
1.2.3. Salary of Casual/Contractual Personnel
1.2.4. Salary Differentials Due to Promotion/Step Increment
1.2.5. Last Salary
1.2.6. Salary Due to Heirs of Deceased Employee
1.2.7. Maternity Leave
1.3. General Claims Through the Automated Teller Machine (ATM)
1.4. Allowances, Honoraria and Other Forms of Compensation
xxiii
1.4.1.Personnel Economic Relief Allowance (PERA)
1.4.2.Representation and Transportation Allowance
1.4.3.Clothing/Uniform Allowance
1.4.4.Productivity Incentive Allowance
1.4.5.Special Counsel Allowance
1.4.6.Honoraria
1.4.6.1. Government Personnel Involved in Government
Procurement
1.4.6.2. Teaching Personnel (Department of Educations, TESDA,
SUCs and Other Educational Institutions)
1.4.7. Lecturer/Coordinator
1.4.8. Longevity Pay
1.4.9. Year-End Bonus and Cash Gift
1.4.10. Retirement Benefits
1.4.11. Terminal Leave Benefits
1.5. Other Expenditures
1.5.1. Communication
1.5.2. Extraordinary and Miscellaneous Expenses
1.5.3. Fuel, Oil and Lubricants
1.5.4. Advertisement
1.5.5. Insurance, Premiums, Taxes, Duties and Licenses
2. Payment Procedure for Government Expenditures (Complex)
2.1. Cash Advances
2.1.1.1. Payroll Fund of Salaries, Wages, Allowances, Honoraria
and Other Similar Expenses
2.1.1.2. Field/Activity Current Operating Expenses
2.1.2.1. Petty Cash Fund (PCF) Replenishment
2.2. Fund Transfers
2.2.1. Transfer of Funds to Implementing Agencies
2.2.1.1. Transfer
2.2.1.2. Implementation and Liquidation by Implementing Agency
2.2.1.3. Liquidation by Source Agency
2.2.2. From Trust Fund to the General Fund for Unspent Balance/Excess
Amount
2.3.1. Subsistence, Laundry and Quarters Allowance
2.3.2. Hazard Duty Pay
2.3.3. Overtime Pay
2.3.4. Monetization
2.3.5. Loyalty Cash Award/Incentive Award
2.3.6. Collective Negotiation Agreement (CNA) Incentive
2.4. Other Expenditure
2.5. Procurement
xxiv
2.5.1. Procurement Through Alternative Modes
2.5.1.1. Infrastructure/MOOE Project (Amount is Below P50,000.00
Only)
2.5.1.2. Repair and Maintenance of Motor Vehicles/Equipment
2.5.1.3. Supplies and Materials and Semi-Expendable Equipment
2.5.2. Procurement Through ADA or Direct Payment
2.5.3. Cultural and Athletic Activities
2.5.4. Trainings and Seminars
2.5.4.1. For RD’s Conference Accommodation/In-House Training
or Conference
2.5.4.2. For Accredited Organizations
2.5.5. Consulting Services
3. Payment Procedure for Government Expenditures (Highly Technical)
3.1.1. Honoraria
3.1.1.1. Special Projects
3.1.1.2. Science and Technological Activities
3.3. Procurement
3.3.1. Procurement Through Public Bidding
3.3.1.1. Infrastructure Contract
3.3.1.2. Consulting Service
3.3.1.3. Goods and Services
- Freight Charges
- Security and Janitorial Services
- Agency Procurement Request and Purchase Order/Job
Order
10. OTHERS
• Internal
1. Disposal of Obsolete Records
2. Requisition of Plates and Stickers
3. Requisition and Distribution of Driver’s License and Accountable & Non-
Accountable Forms
3.1. Distribution/ Issuance of Driver’s License (DL) Cards
3.2. Distribution/ Issuance of Accountable and Non-Accountable Forms

1. Manufacture of Motor Vehicle and Motorcycle License Plates
2. Procurement of Goods, Infrastructure and Consulting Services
2.1. Procurement of Goods
2.2. Procurement of Infrastructure Projects
2.3. Procurement of Consulting Services
xxv
I. PACD
External Services
1. FILING AND HANDLING OF COMPLAINTS AND FEEDBACKS
Feedback and complaint mechanisms help build a culture of transparency and accountability, and improve program quality. It may
be formal or informal, written or verbal, signed or anonymous
Office or Division: All LTO Offices
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Client
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Walk-in Complaint and Suggestion Box
1. Duly Accomplished Original Copy of Complaints Feedback Form Public Assistance and Complaints Desk (PACD)
FILING AND HANDLING OF COMPLAINTS AND FEEDBACKS 1

FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1.1. WALK-IN COMPLAINTS
1. Takes appropriate action and/or

1. Proceeds to the PACD None 5 minutes PACD/CSR
advise to see the Head of Office
2. Proceeds to the Head of Office 2. Receives verbal or written
complaint and analyzes if it can be
resolved within the level of his/her
authority
Head of Office/DO/RO/
2.1. Informs/notifies the client of None 55 minutes
Designated Personnel
the action taken to settle/resolve the
2.1 Receives notice of instruction issue or concern.
from the Head of Office or
Note: If the complaint has not been resolved, proceed to step 3.
3. Endorses/forwards the same to

3. Receives/Acknowledges action Head of Office
the Regional Director/PAC
taken. Follows the instructions as None 30 minutes (DO/RO) or
Committee/Executive Director for
advised by the Head of Office Designated Personnel
appropriate action.

4. Takes appropriate action on the

RD/PAC Com/ED/
4. None complaint (includes None 3 days
verification/investigation/reporting)
5. Informs client of action taken thru

RD/PAC Com/ED/
letter sent thru email/ text message None 1 hour
or messenger
5. Receives letter or email and
follows the instruction as advised
3 days, 2 hours,
TOTAL: None
30 mins.

1.2. SUGGESTION BOX

1. Fills-out properly & signs 1. Retrieves/classifies and
Complaints/ Feedback Form summarizes complaint
provided near the suggestion box at
1.1. Takes appropriate action
the PACD & drops the same
1.2. Informs/Notifies the client of
the actions taken through letter, Head of Office or
text or social media accounts None 1 day
1.3. If not within the level of

authority, endorses Summary of
Complaints/Feedback to the
Regional Office
2. Analyzes Summary of
Complaints/Feedback
2.1. Takes appropriate action on
the complaint
2.2. Informs/Notifies the client of RD/ARD or Designated

2. None None 1 day
the actions taken through letter, Personnel
copy furnished the Head of Office
2.3. If not within the level of

his/her authority, endorses
complaints to the Central Office

3. Analyzes Complaints/Feedback
3.1. Takes appropriate action

4 hours, 45
3. None None ED/ASSEC
3.2. Informs/Notifies the client of minutes
the actions taken through letter,
copy furnished the Regional
Director/Head of Office
2 days, 4 hours,
TOTAL:
45 minutes
Note: Processing time includes waiting time and starts upon the submission of complete requirements.

2. COMPLAINT RECEIVED BY THE DIGITAL MEDIA - PUBLIC ASSISTANCE OFFICE
Acts on clients' concerns, i.e. complaints, requests for information, comments, suggestions, commendations, etc., lodged
through digital media portals i.e. Malacañang Hotline 8888, CSC Contact Center ng Bayan, Ombudsman, Presidential
Complaint Center, LTO Facebook page comments section and Facebook Messenger, e-FOI, DOTr-Communications Office
etc.
Office or Division: Digital Media-Public Assistance Office
Classification: Simple / Complex (depending on the nature of the concern)
Type of Transaction: G2C - Government to Citizen
Who may avail: Client
1. Original copy of letter detailing the concern Client
2. One (1) copy of photo/s, video/s, and any data relevant to support the
Client
concern
COMPLAINT RECEIVED BY THE DIGITAL MEDIA - PUBLIC ASSISTANCE OFFICE 6

2.1. Received by Central Office Digital Media Public Assistance Office (CDM-PAO)
1. Lodges complaint through 1. Acknowledges receipt of the case/s
various digital communication and responds to all concerns, comments/
channels (i.e. e-8888 suggestions, complaints, queries and
SMT-Social Media
Malacañang Hotline, email, SMS, requests for assistance using the LTO Officer (SMO)/
LTO Facebook Page/ online social media/ public assistance None 1 day PMT-Public
Messenger, ARTA, Contact accounts. Assistance Officer
Center ng Bayan (CSC-CCB), (PAO)
1.1 Verifies facts and asks for
e-Freedom of Information (FOI))
additional information, if necessary.
2. None 2. Assigns referral/ ticket reference

number to all cases received through the
social media accounts created by the
CDM-PAO. Dockets the complaint in the
inventory of cases. SMT-Social Media
Officer (SMO)/
2.1 Refers the case/s through email to PMT-Public
the concerned CDM/RDM/DDM-PAO Assistance Officer
Case Resolver. None 1 day (PAO)
* If not forwarded to RDM/DDM-PAO

proceed to Step 4.
3. None 3. Acknowledges receipt and forwards RDM Social Media
case/s to the concerned Case Resolver Officer/Public
Assistance Officer

4. None 4. Acts on the case/s referred.
CDM/ RDM/ DDM-
PAO Case Resolver
None 3 days
5. None 5. Follows up the actions taken,
resolution and status from the transmittal SMT-SMO/
date. PMT-PAO
6. Acknowledges receipt of the 6.Notifies the sender/ complainant/

notice. requestor of the action taken thru the
concerned digital communication
channel, copy furnished the CDM-PAO CDM/ RDM/ DDM-
None 1 day
PAO Case Resolver
and the DOTr Communications Office-
Digital Media.
7. None 7. Receives and acknowledges response

to the case of the concerned Office, then
responds appropriately to the client
and/or the endorsing portal. SMT-SMO/
None 1 day
PMT-PAO
7. Requests for case closure from the
appropriate portal.
TOTAL: None 7 days

2.2. Received by the Regional Office Digital Media Public Assistance Office (RDM-PAO)
1. Lodges complaint through 1. Acknowledges receipt of the case/s
various digital communication and responds to all concerns, comments/
channels (i.e. e-8888 suggestions, complaints, queries and
Malacañang Hotline, email, SMS, requests for assistance using the LTO SMT-Social Media
Officer (SMO)/
LTO Facebook Page/ online social media/ public assistance
None 1 day PMT-Public
Messenger, ARTA, Contact accounts. Assistance Officer
Center ng Bayan (CSC-CCB), (PAO)
e-Freedom of Information (FOI)) 1.1 Verifies facts and asks for
additional information, if necessary.
2. None 2. Assigns referral/ ticket reference

number to all cases received through the
social media accounts created by the
RDM/DDM-PAO. Dockets the complaint
SMT-SMO/
in the inventory of cases. None 1 day
PMT-PAO
2.1 Refers the case/s through email to
the concerned RDM/DDM-PAO Case
Resolver.
3. None 3. Acknowledges receipt and acts on the RDM/ DDM-PAO
case referred. Case Resolver
4. None 4. Follows-up the actions taken by None 3 days
SMT-SMO/
RDM/DDM-PAO Case Resolver.
PMT-PAO

5. None 6.Notifies the sender/ complainant/
requestor of the action taken thru the
concerned digital communication
RDM/ DDM-PAO
channel, copy furnished the CDM/RDM- None 1 day
Case Resolver
PAO and the DOTr Communications
Office-Digital Media.
6. Acknowledges receipt of the 6. Receives and acknowledges response

notice. to the case of the concerned Office, then
responds appropriately to the client
and/or the endorsing portal SMT-SMO/
None 1 day
PMT-PAO
7. None
7. Requests for case closure from the
appropriate portal.
TOTAL: None 7 days

II. LICENSING
External Services
1. STUDENT PERMIT
Authority issued to a person who desires to learn to operate motor vehicles
1. District Office/Licensing Center authorized by the Regional Offices except NCR which shall be
Office or Division: handled by the License Section, Central Office (For foreigner applicants)
2. Licensing Centers, DLROs, District / Extension Offices, E-Patrol
1.1. Filipino citizens [sixteen (16) years of age and above]

1.2. Foreign citizens at least eighteen (18) years old and must have been in the Philippines for at least one
(1) month and proof of stay for at least six (6) months
Who may avail:
2. Must be physically and mentally fit
3. Must be able to read and write in Filipino or English
4. Must not have unsettled traffic violation

Customer Service Representative (CSR) of License
Section, Central Office, Licensing Centers, DLROs,
1. Duly accomplished Application for Driver’s License (ADL) District /Extension Offices, E-Patrol, Land
Transportation Office Official Website
(www.lto.gov.ph)
2. Presentation of original and submission of one (1) photocopy of birth
Philippine Statistics Authority (PSA)
certificate and marriage contract (for married women) duly authenticated by the
Department of Foreign Affairs (DFA)
Philippine Statistics Authority (PSA) or valid passport
STUDENT PERMIT 11
3. For applicants below 18 years of age, one (1) parent's consent or a person
having custody/care or supervision over the minor applicant authorizing the
applicant to secure a student permit with presentation of one (1) original and Parents or Guardian
submission of one (1) photocopy of any valid government issued ID of the For ID: Any issuing government agency
parent/affiant with photo and signature
4. Presentation of original and submission of one (1) photocopy of any issued ID

Any issuing government agency, school, company
with photo and signature of the applicant
5. Presentation of copy of the medical certificate. (Electronically transmitted to
Medical clinics accredited by LTO
LTO by the accredited medical clinic)
6. For foreigners, presentation of the original and submission of one (1)

For passport and Visa: Country of Origin, Bureau
photocopy of passport with entry date of at least one (1) month and visa
of Immigration and Deportation (BID)
duration of six (6) months from date of application, or if born in the Philippines,
For birth certificate: Philippine Statistics Authority
presentation of the original and submission of one (1) photocopy of birth
(PSA)
certificate duly authenticated by Philippine Statistics Authority (PSA).
7. Taxpayer’s Identification Number (TIN), if employed Bureau of Internal Revenue (BIR)

Note:
a. Acceptable Government issued ID's - Philippine passport, Social Security System (SSS) Card, UMID Card, PhilHealth ID,
TIN Card, Postal ID, Voter’s ID, Professional Regulation Commission (PRC) ID, Senior Citizen ID, OFW ID, Overseas Workers
Welfare Administration (OWWA) ID, National Council of Disabled Affairs (NCDA) ID, Solo Parent ID,Voter’s Certification,
Government Services and Insurance System (GSIS) e-Card, Seaman's Book, Government Owned and/or Controlled
Corporations (GOCC) ID, Home Development Mutual Fund (HDMF) ID, Department of Social Welfare and Development
(DSWD) Certification, Integrated Bar of the Philippines (IBP) ID
b. In areas where there is no PSA branch, presentation of the original and submission of one (1) photocopy of birth certificate
validated by the Office of the Local Civil Registry with attached Official Receipt.
STUDENT PERMIT 12
1. Requests Application for Driver’s

1. Issues checklist of requirements and
License (ADL) form and
ADL form to the applicant Customer Service
accomplishes the same. None None
Representative (CSR)
1.1. Assigns queue number to
applicant
2. Submits accomplished ADL and 2. Receives and evaluates

all the requirements with the completeness and authenticity of
attached queue number requirements
2.1. Instructs applicant to recite the
Driver’s Road Safety Pledge None 30 minutes Evaluator
2.2. Encodes the data of the

2.1. Reads the Driver’s Road
applicant to create transaction ID
Safety Pledge
number
3. Waits queue number/name to be
3. Captures photo and signature of the
called for photo and signature None 10 minutes Photo/Signature clerk
applicant
capture
4. None 4. Reviews and approves application None 30 minutes Approving Officer
STUDENT PERMIT 13
Student Permit
P150.00 (SP)
Application Fee
5. Proceeds to the Cashier for 5. Accepts payment and issues Official P100.00(AP)
1 hour Cashier
payment of fees Receipt (OR) IT Fee
P67.63
TOTAL:
P317.63
6. Receives Student Permit and 6. Prints Student Permit and requires
Official Receipt applicant to sign the logsheet
None 10 minutes Releasing Clerk
6.1. Fills out logsheet
2 hours, 20
TOTAL: P 317.63
minutes
Note: a. Processing time includes waiting time and starts upon the submission of complete requirements.
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on the
next working day and be prioritized at the step where he/she stopped.
STUDENT PERMIT 14
2. NEW DRIVER'S LICENSE (NON-PROFESSIONAL)
Privilege granted by the LTO to a qualified person to operatie a particular type of motor vehicle
1. Licensing Centers
Office or Division:
2. Authorized District Offices / Extension Offices
Qualifications
1. Must be physically and mentally fit to operate a motor vehicle

Who may Avail:
2. Must be able to read and write in Filipino and/or English
3. Must have passed the written and practical examination
4. Must be at least seventeen (17) years old
5. Must be a holder of Student-Driver’s Permit valid for at least thirty one (31) days from issuance /
expired foreign driver's license / expired non-professional driver's license for more than two (2) years

Section, Central Office, Licensing Centers, Driver's
1. Duly accomplished Application Form for Driver’s License (ADL) License Renewal Offices, District Offices, Land
Transportation Office Official Website
(www.lto.gov.ph)
NEW DRIVER'S LICENSE (NON-PROFESSIONAL) 15

2. Presentation of copy of the medical certificate. (Electronically transmitted Medical clinics accredited by Land Transportation
to LTO by the accredited medical clinic) Office (LTO)
3. Original copy of valid Student-Driver's Permit Applicant

4. For applicants aged 17 years old, one (1) original copy of parent's
consent or affidavit of a person having custody/care or supervision over the For ID: Any issuing government agency
minor applicant authorizing the applicant to secure a student permit with
presentation of original and submission of one (1) photocopy of any valid
government issued ID of the parent/affiant with photo and signature
Note:
TIN Card, Postal ID, Voter’s ID, Professional Regulation Commission (PRC) ID, Senior Citizen ID, OFW ID, Overseas
Workers Welfare Administration (OWWA) ID, National Council of Disabled Affairs (NCDA) ID, Solo Parent ID,Voter’s
Certification, Government Services and Insurance System (GSIS) e-Card, Seaman's Book, Government Owned and/or
Controlled Corporations (GOCC) ID, Home Development Mutual Fund (HDMF) ID, Department of Social Welfare and
Development (DSWD) Certification, Integrated Bar of the Philippines (IBP) ID
b. Maximum of three (3) Restriction Codes only (1, 2, 6 and/or 7 or 1, 4, 6 and/or 7 or equivalent DL codes)
NEW DRIVER'S LICENSE (NON-PROFESSIONAL) 16

3. CONDUCTOR'S LICENSE
An authority issued to a qualified person to work or perform the duties and responsibilities of a conductor
Office or Division:
Qualifications
1. Must be physically and mentally fit to work as conductor

Who may Avail:
3. Must have passed the written examination
4. Must be at least eighteen (18) years old

Customer Service Representative (CSR) of
License Section, Central Office, Licensing
1. Duly accomplished Application Form for Driver’s License (ADL) Centers, Driver's License Renewal Offices,
District Offices, Land Transportation Office
Official Website (www.lto.gov.ph)
2. Presentation of copy of the medical certificate. (Electronically transmitted to Medical clinics accredited by Land Transportation
LTO by the accredited medical clinic) Office (LTO)
CONDUCTOR'S LICENSE 17
3. Presentation of original and submission of one (1) photocopy of birth
certificate and marriage contract (for married women) duly authenticated by
Philippine Statistics Authority (PSA). In areas where there is no PSA branch, Philippine Statistics Authority (PSA)
presentation of original and submission of one (1) photocopy of birth certificate Office of the Local Civil Registry
validated by the Office of the Local Civil Registry with attached Official
Receipt.
4. Taxpayer's Identification Number (TIN) Bureau of Internal Revenue (BIR)
CONDUCTOR'S LICENSE 18
4. CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL
DRIVER'S LICENSE (NPDL & PDL) WITH SAME RESTRICTION CODE
The process of upgrading the privilege granted to drive certain type of vehicle from purely private use to getting authority to operate a
vehicle, of similar category, for compensation. This also enables a driver to operate a public utility vehicle of same category.
Office or Division: 2. Authorized District Offices / Extension Offices
3. Central Office - License Section
Qualifications

Who may Avail:
4. Must be a holder of a valid NPDL issued at least six (6) months from issuance
Customer Service Representative (CSR) of License Section,

Central Office, Licensing Centers, Driver's License Renewal
1. Duly accomplished Application Form for Driver’s License (ADL)
Offices, District Offices, Land Transportation Office Official
Website (www.lto.gov.ph)
CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE (NPDL PDL) WITH SAME RESTRICTION CODE 19
2. Presentation of copy of the medical certificate. (Electronically

Medical clinics accredited by Land Transportation Office (LTO)
transmitted to LTO by the accredited medical clinic)
3. Presentation of original valid / expired NPDL Applicant
CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE (NPDL PDL) WITH SAME RESTRICTION CODE 20
5. CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL
DRIVER'S LICENSE (NPDL TO PDL) WITH ADDITIONAL RESTRICTION CODE
Asisde from upgrading the driver's license to allow the holder to drive for compensation, this process includes the incorporation of
another type of vehicle which the driver is authorized to operate.
General Qualifications

Who may Avail:
4. Must be a holder of a valid Non-Professional Driver's License with any Restriction code 1, 2, 4, 6
and/or 7 issued at least one (1) year prior to application
5. Must NOT have been cited for two (2) or more counts of reckless driving during the period of validity
of his/her existing license
CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE (NPDL TO PDL) WITH ADDITIONAL RESTRICTION CODE 21
District Offices, Land Transportation Office Official
3. Presentation of original valid / expired NPDL Applicant
CHANGE CLASSIFICATION FROM NON-PROFESSIONAL DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE (NPDL TO PDL) WITH ADDITIONAL RESTRICTION CODE 22
6. ADDITIONAL RESTRICTION CODES
The process of including other type of vehicles which the holder of a driver's license may operate.
Office or Division:
2. Must have passed the written and/or practical examination

- For additional restriction code 1 (RC1) or its equivalent DL codes : must have passed the
practical examination.
Who may Avail: Additional Qualifications
1. For any of RC 1, 2, 4, 6 and/or 7 or its equivalent DL codes, applicant must be a holder of valid NPDL
/ PDL for at least one (1) year prior to the application
2. For RC 3 or 5, applicant must be a PDL holder with RC 2 or 4, or its equivalent DL codes for a period
of at least one (1) year prior to the application
3. For additional RC 8 or its equivalent DL codes, must be a holder of a valid PDL with RC 3 issued at
least two (2) years
ADDITIONAL RESTRICTION CODES 23


License Renewal Offices, District Offices, Land
Transportation Office Official Website (www.lto.gov.ph)
2. Presentation of copy of the medical certificate. (Electronically Medical clinics accredited by Land Transportation
transmitted to LTO by the accredited medical clinic) Office (LTO)
3. Presentation of original NPDL/PDL Applicant

4. In addition for RC 8, presentation of original and submission of one
(1) photocopy of TESDA Certification (NC III) or Certification from any Technical Education and Skills Development Authority
accredited TESDA training centers that applicant have undergone trade (TESDA) / any accredited TESDA training centers
test with passing rate
ADDITIONAL RESTRICTION CODES 24

7. CONVERSION OF EXPIRED FOREIGN DRIVER'S LICENSE TO NON-PROFESSIONAL DRIVER'S
LICENSE
A process of adopting an expired foreign license into a Philippine non-professional driver's license.
Office or Division:
Who may Avail: 2. Must be able to read and write in Filipino and/or English
3. Holder of a valid foreign driver's license whose visa is valid for 120 days upon arrival

License Section, Central Office, Licensing Centers,
1. Duly accomplished Application Form for Driver’s License (ADL) Driver's License Renewal Offices, District Offices,
Land Transportation Office Official Website
(www.lto.gov.ph)
2. Presentation of copy of the medical certificate. (Electronically Medical clinics accredited by Land Transportation
CONVERSION OF EXPIRED FOREIGN LICENSE TO NON-PROFESSIONAL DRIVER'S LICENSE 25

3. Presentation of original and submission of one (1) photocopy of
For foreign DL: Applicant
expired foreign Driver's License. If the foreign Driver’s License is not in
For official English translation: Local embassy of
English language, original and one photocopy of official English
the issuing country
translation.
4. Presentation of original and submission of one (1) photocopy of valid
passport showing the first page, visa page and latest date of entry in the
Philippines or if born in the Philippines, presentation of the original and For passport and Visa: Country of Origin, Bureau
submission of one (1) photocopy of birth certificate duly authenticated by of Immigration and Deportation (BID)
Philippine Statistics Authority (PSA). In areas where there is no PSA For birth certificate: Philippine Statistics Authority
branch, presentation of the original and submission of one (1) photocopy (PSA) / Local Civil Registry
of birth certificate validated by the Office of the Local Civil Registry with
attached Official Receipt.
CONVERSION OF EXPIRED FOREIGN LICENSE TO NON-PROFESSIONAL DRIVER'S LICENSE 26

8. CONVERSION OF FOREIGN DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE
A process of adopting a valid foreign driver's license into a Philippine Professional Driver's License to enable a driver to operate
a public utility vehicle.
Who may Avail: 3. Must have passed the written and practical examination
4. Must be a holder of a foreign driver's license
5. Must NOT have been cited for two (2) or more counts of reckless driving during the period of validity
of his/her foreign license
CONVERSION OF FOREIGN DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE 27

License Section, Central Office, Licensing Centers,
1. Duly accomplished Application Form for Driver’s License (ADL) Driver's License Renewal Offices, District Offices,
(www.lto.gov.ph)
3. Presentation of original and submission of one (1) photocopy of foreign For foreign DL: Applicant
Driver's License. If the foreign Driver’s License is not in English language, For official English translation: Local embassy of
original and one photocopy of official English translation. the issuing country
passport showing the first page, visa page and latest date of entry in the
Philippines or if born in the Philippines, presentation of the original and For passport and Visa: Country of Origin, Bureau
submission of one (1) photocopy of birth certificate duly authenticated by of Immigration and Deportation (BID)
Philippine Statistics Authority (PSA). In areas where there is no PSA branch, For birth certificate: Philippine Statistics Authority
presentation of the original and submission of one (1) photocopy of birth (PSA) / Local Civil Registry
certificate validated by the Office of the Local Civil Registry with attached
Official Receipt.
CONVERSION OF FOREIGN DRIVER'S LICENSE TO PROFESSIONAL DRIVER'S LICENSE 28

9. RENEWAL OF DELINQUENT DRIVER'S LICENSE [EXPIRED FOR MORE THAN TWO (2) YEARS] AND
DOWNGRADING OF DELINQUENT PROFESSIONAL DRIVER'S LICENSE TO NON-PROFESSIONAL
DRIVER'S LICENSE (PDL TO NPDL)
The process of regranting the privilege of driving to a holder of delinquent license for another Five (5) years and downgrading the
same for the holder to operate a vehicle limited for private use.

Office or Division:
Who may Avail: 1. Must be physically and mentally fit to operate a motor vehicle

District Offices, Land Transportation Office
RENEWAL OF DELINQUENT DRIVER'S LICENSE [EXPIRED FOR MORE THAN TWO (2) YEARS] AND DOWNGRADING OF DELINQUENT PROFESSIONAL DRIVERS LICENSE TO NON-
PROFESSIONAL DRIVER'S LICENSE (PDL TO NPDL) 29
3. Presentation of original expired Driver's/Conductor's License Applicant
RENEWAL OF DELINQUENT DRIVER'S LICENSE [EXPIRED FOR MORE THAN TWO (2) YEARS] AND DOWNGRADING OF DELINQUENT PROFESSIONAL DRIVERS LICENSE TO NON-
PROFESSIONAL DRIVER'S LICENSE (PDL TO NPDL) 30
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
2-9. LICENSE TRANSACTION WITH EXAMINATION

1. Requests Application for Driver’s
1. Issues checklist of requirements
License (ADL) form and
and ADL form to the applicant
accomplishes the same
None None CSR
applicant
1.1. Gets queue number
2. Submits accomplished ADL and all 2. Receives and evaluates the

the requirements with the attached completeness and authenticity of
queue number requirements
None 30 minutes Evaluator
2.1. Encodes the data of the
applicant to generate transaction
ID
Examination Fee
P100.00
3. Proceeds to the Cashier for
3. Accepts payment Computer Fee 30 minutes Cashier
payment of fees
P67.63
TOTAL P167.63
For Change
Classification
expired PDL to
NPDL / Additional
Restriction Code
(RC 1):
P100.00
ALL LICENSE TRANSACTIONS REQUIRING EXAMINATION 31

PROCESSING PERSON
TIME RESPONSIBLE
Note: For Additional Restriction Code (RC1) and Change Classification expired PDL to NPDL, proceed to step 5
4. Facilitates and monitors the

4. Takes written examination
conduct of written examination
Examiner
4.1. Feeds the answer sheet to the None
1 hour (Written Exam)
Optical Meter Reader (OMR) and
provides the generated result of
the written exam
IF FAILED
4.2. Issues computer generated

30 minutes
rejection letter to the applicant
Examiner
4.1. Receives the computer None
(Written Exam)
generated letter
5 minutes
May come back the following day
at their convenience
2 hours, 35
End of transaction TOTAL None
minutes
IF PASSED
Note: For Conductor's License and Change Classification of Valid NPDL to PDL of the same restriction code, proceed to Step 6
4.2. Advises the applicant to take

5 minutes
practical exam

PROCESSING PERSON
TIME RESPONSIBLE
5. Orients the applicant and conducts

5. Proceeds to actual driving test
the practical examination
5.1. Evaluates the driving ability of

5.1. Takes the actual driving test
the applicant
1 hour and 20 Driving Skills Rater
5.2. Accomplishes the Road Test None
minutes (Practical Exam)
Score Sheet
5.3. Encodes result of practical

exam
5.4. Informs the applicant of the

result
IF FAILED
5.5. Advises the applicant to re-

apply after 1 week but not later
None 5 minutes
than 1 month from the date of the
last examination
3 hours, 30
End of transaction TOTAL None
minutes

PROCESSING PERSON
TIME RESPONSIBLE
IF PASSED
Refer to the
7. Proceeds to the cashier for
7. Accepts payment schedule of fees on 1 hour Cashier
payment of fees
page 50-54
8. Checks and prints screenshot of
8. Proceeds to the encoding / the DL details of the applicant from
biometric window and accomplishes the existing LTO-IT system
form for encoding of complete details Encoder / Photo /
None
in the new LTO-IT system Signature Officer
50 minutes
8.1. Encodes applicant's details.
8.2. Captures photo, fingerprints

and signature of the applicant
8.3. Prints the DL card
9. Issues DL Card and OR
9.1. Requires applicant to sign in None 10 minutes Releasing Officer

9. Receives OR and the DL Card
the log sheet
9.1. Signs in the log sheet

PROCESSING PERSON
TIME RESPONSIBLE
P 167.63 + (Refer
to the License
5 hours, 45
TOTAL: Schedule of fees
minutes
and charges on
page 50-54)
P100.00 + (Refer
Note : For Conductor's License
to the License
and Change Classification of 4 hours, 20
Schedule of fees
NPDL to PDL of the same minutes
and charges on
restriction code
page 50-54)
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on
the next working day and be prioritized at the step where he/she stopped.

10. CHANGE CLASSIFICATION FROM PROFESSIONAL DRIVER'S LICENSE TO NON-PROFESSIONAL
DRIVER'S LICENSE (PDL TO NPDL)
The process of changing classification when the Driver' License holder shall only be operating a vehicle for private use.
Office or Division:
Who may Avail: Must be a holder of Professional Driver's License

License Renewal Offices, District Offices, Land
Transportation Office Official Website (www.lto.gov.ph)
2. Presentation of copy of the medical certificate. (Electronically transmitted Medical clinics accredited by Land Transportation Office
to LTO by the accredited medical clinic) (LTO)
3. Presentation of original PDL Applicant
CHANGE CLASSIFICATION FROM PROFESSIONAL DRIVER'S LICENSE TO NON-PROFESSIONAL DRIVER'S LICENSE (PDL TO NPDL) 36
11. MISCELLANEOUS DRIVER'S LICENSE TRANSACTIONS
Other Driver's License Transactions specifically re-activation of Driver's License, updating of Conductor's or Driver's License
holder's details and application for duplicate Student Permit, Conductor's License and Driver's License.
1. LTO Licensing Centers, Authorized District / Extension Offices and Central Office License Section
Office or Division: 2. E- Patrols and DLROs (renewal and/or with change address)
3. LTO Licensing Centers and authorized District / Extension Offices with ONLINE Appointment System
(plain renewal only)
1. Holder of NPDL, PDL and Conductor's License not expired for more than two (2) years
Who may avail:
2. Holder of NPDL, PDL and CL who intends to leave the country and license is due for renewal within one
(1) year
11.1. CONVERSION OF VALID FOREIGN DRIVER'S LICENSE TO NON-PROFESSIONAL DRIVER'S LICENSE

1. Duly accomplished Application for Driver's License (ADL) form District Offices,
(www.lto.gov.ph)
MISCELLANEOUS DRIVER'S LICENSE TRANSACTIONS 37

2. Presentation of original and submission of one (1) photocopy of valid For passport and visa: Country of Origin, Bureau of
passport showing the first page, visa page and latest date of entry in the Immigration and Deportation (BID)
Philippines.
3. Presentation of copy of the medical certificate. (Electronically transmitted Medical clinics accredited by Land Transportation Office
to LTO by the accredited medical clinic) (LTO)
4. Presentation of original and submission of one (1) photocopy of valid For valid foreign DL: Applicant
foreign Driver's License. If the foreign Driver’s License is not in English For English translation of foreign DL: Local embassy
language, original and one (1) photocopy of official English translation of the issuing country
5. Presentation of expired NPDL / PDL if applicable Applicant
11.2. REACTIVATION OF PHILIPPINE DRIVER'S LICENSE
1. Duly accomplished Application for Driver's License (ADL) form Land Transportation Office
2. Deliquent Philippines Driver's License Applicant
3. Valid Foreign License Applicant
4. Presentation of original and submission of one (1) photocopy of valid For passport and visa: Country of Origin, Bureau of
passport showing the first page, visa page and latest date of entry in the Immigration and Deportation (BID)
Philippines.
11.3. WITH REVISION OF RECORDS

General Requirements:
1. Duly accomplished ADL form

Additional Requirements:
11.3.1. Change name
1. Original copy of request for revision with any of the following
whichever is applicable:
a. Presentation of original copy and submission of one (1) photocopy of Court / Philippine Statistics Authority (PSA) / Office of
the Court Order authorizing the change of name the Local Civil Registry
b. If widow, presentation of original and submission of one (1)

photocopy of death certificate of the deceased husband
c. Authenticated Birth certificate and marriage contract with annotation.

In areas where there is no PSA branch, presentation of the original and
submission of one (1) photocopy of birth certificate and marriage
contract validated by the Office of the Local Civil Registry with attached
Official Receipt.
11.3.2. Correction of Name / Birth date
Presentation of original and submission of one (1) photocopy of
authenticated Birth Certificate. In areas where there is no PSA branch,
Philippine Statistics Authority (PSA) /Office of the Local
presentation of the original and submission of one (1) photocopy of birth
Civil Registry
certificate and marriage contract validated by the Office of the Local
Civil Registry with attached Official Receipt.

11.3.3. Change Civil Status

1. Presentation of the original and submission of one (1) photocopy of
Marriage Contract . If marriage contract is not in English or Filipino,
submit official English translation. In areas where there is no PSA Philippine Statistics Authority (PSA) / The local embassy
branch, presentation of the original and submission of one (1) of the issuing country / Office of the Local Civil Registry
photocopy of birth certificate and marriage contract validated by the
Office of the Local Civil Registry with attached Official Receipt.
2. If annulled, presentation of original and submission of one (1)
Court , Philippine Statistics Authority (PSA)
photocopy court order or marriage contract with annotation
3. Certificate of No Marriage (CENOMAR), if applicable Philippine Statistics Authority (PSA)
4. If married abroad, presentation of original and submission of one (1)
photocopy of passport showing married name or copy of the "report of
Applicant
marriage" submitted at the Philippine Consular Office where the
marriage took place
11.3.4. Change in Citizenship

Passport / i-Card (first page, visa page and departure in the Bureau of Immigration and Deportation (BID)
Philippines and latest arrival overseas)
2. Certificate of Re-acquisition of Citizenship, Identification Certificate
Embassy, Consular Office
or Oath of Allegiance
11.3.5. Change Address
1. Submission of one (1) photocopy of Barangay
Barangay/Meralco/Maynilad/PLDT/others
Certifcation/Clearance or Proof of Billing

11.4. APPLICATION FOR DUPLICATE DRIVER'S/CONDUCTOR'S LICENSE / STUDENT PERMIT

CSR of License Section, Central Office, Licensing
1. Duly accomplished ADL form
Centers, DLROs, District Offices,
2. Presentation of original Affidavit of Loss / Mutilated ID Applicant
3. Presentation of original and submission of one (1) photocopy of any

Any issuing Government Agency, company, school
valid issued ID with photo and signature of the applicant
Note:
b. If the issuing country practices left hand traffic, the applicant must undergo practical driving test.

12. RENEWAL OF DRIVER'S/CONDUCTOR'S LICENSE
The process of extending the privelege to operate a certain type of vehicle to holders of Non-Professional Driver's License,
Professional Driver's License and Conductor's License.
1. Licensing Centers, Authorized District / Extension Offices and Central Office License Section
Office or Division: 2. E- Patrols and DLROs (renewal and/or with change address)
3. Licensing Centers and authorized District / Extension Offices with ONLINE Appointment System (plain
renewal only)
1. Holder of NPDL, PDL and Conductor's License not expired for more than two (2) years
Who may avail:
2. Holder of NPDL, PDL and CL who intends to leave the country and license is due for renewal within one
(1) year
12.1. RENEWAL OF DRIVER'S/CONDUCTOR'S LICENSE
1. Presentation of original PDL / NPDL / Conductor’s License Applicant
RENEWAL OF DRIVER'S/CONDUCTOR'S LICENSE 42

12.2. RENEWAL OF DRIVER'S LICENSE OF FILIPINO LIVING ABROAD
1. Presentation of one (1) photocopy of passport (first page, visa page and
Applicant
departure in the Philippines and latest arrival overseas)
2. Presentation of original Letter of Authority to authorized representative Applicant
3. The licensee shall present himself/herself within 30 days upon arrival to

the same office where the renewal was made for photo-taking and submit
the following:
a. Presentation of a copy of the medical certificate. (Electronically Medical clinics accredited by Land Transportation
b. Presentation of original and submission of one (1) photocopy of
Applicant
passport (first and arrival pages)
c. Presentation of original manual Official Receipt (OR) which serves as
Applicant
temporary DL
Note:
a. A holder of valid foreign license can operate a motor vehicle for ninety (90) days from date of arrival. Thereafter, he/she
may apply for conversion of license provided that the visa is valid for at least thirty (30) days.
b. For holder of an expired driver's license of 10 years or more, only ADL and electronically transmitted medical certificate in
LTO prescribed form issued by LTO accredited clinic. (Present hard copy)
RENEWAL OF DRIVER'S/CONDUCTOR'S LICENSE 43

PROCESSING PERSON
TIME RESPONSIBLE
10. CHANGE CLASSIFICATION FROM PROFESSIONAL DRIVER'S LICENSE TO NON-PROFESSIONAL DRIVER'S LICENSE (PDL
TO NPDL)
12.1. RENEWAL OF LICENSE (E-PATROL / DLRO / CO – License Section / DO)
1. Assigns queue number to the

1. Presents requirements
applicant
None None CSR
2. Receives and evaluates the

2. Waits for his/her queue number to
completeness and authenticity of
be called and submits requirements
requirements
2.1. Retrieves applicant’s
information in the system and
generates transaction ID
2.1. Confirms details from the system
Refer to License
3. Proceeds to the cashier for payment Schedule of fees
3. Accepts payment 1 hour Cashier
of fees and Charges on
page 50-54
LICENSE TRANSACTIONS WITHOUT EXAMINATION 44

PROCESSING PERSON
TIME RESPONSIBLE
4. Proceeds to the encoding / biometric

4. Prints a screenshot of the Driver's
window and accomplishes form for
License (DL) details of the applicant
encoding of complete details in the
from the LTO IT system
new LTO-IT system
4.1. Accepts the form accomplished
by the applicant Encoder/ Photo
None 50 minutes
4.2. Encodes the DL and applicant /Signature Officer
details

5.Prints and issues the License Card
and OR
5.1. Requires applicant to sign in None 15 minutes Releasing Officer
5. Receives OR and DL Card
the log sheet
Refer to License
Schedule of fees 1 hour, 35
TOTAL:
and Charges on minutes
page 50-54

PROCESSING PERSON
TIME RESPONSIBLE
12.2. RENEWAL OF DRIVER’S LICENSE FOR FILIPINOS LIVING ABROAD

applicant's authorized representative None None CSR

2. Receives and evaluates
2. Authorized representative submits
all requirements None 30 minutes Evaluator
requirements
2.1. Encodes applicant details
3. Reviews and approves transaction.
The approving officer should reflect on
3. None None 35 minutes Approving Officer
the remarks field that the transaction is
an absentee renewal.
Refer to License
page 50-54
5. Stamps a marginal note to the OR
as temporary DL. Releases the OR
None 15 minutes Releasing Officer
5. Receives OR which serves as
temporary driver's license
Refer to License
Schedule of fees 2 hours, 20
END OF TRANSACTION TOTAL:
page 50-54

PROCESSING PERSON
TIME RESPONSIBLE
6. Within 30 days upon return to the 6. Receives and evaluates the

Philippines, Licensee must submit all completeness and authenticity of
requirements for renewal including requirements None 30 minutes Evaluator
Online Medical Certificate from an LTO
accredited clinic
7. Licensee waits for his/her name to 7. Captures biometric, photo and
be called for photo taking and signature
capturing biometric None 30 minutes Encoder
7.1. Prints DL Card
8. Issues DL Card and Official Receipt
(OR)
8.1. Requires the applicant to sign None 15 minutes Releasing Officer
8. Receives the DL Card and OR
in the log sheet
1 hour, 15
TOTAL: None
minutes

PROCESSING PERSON
TIME RESPONSIBLE
11. RENEWAL OF LICENSE AND REVISION OF RECORDS (LC/DO/EO with MIXED TRANSACTIONS)

applicant
1.1. Gets queue number 1.1. Issues ADL form for transaction None None CSR
with revision of records

2. Submits the requirements with the
attached queue number
requirements
2.1. Retrieves applicant’s
information in the system and
generates transaction ID None 30 minutes Evaluator
2.2. Encodes the data for revision
2.1. Confirms details from the system
Refer to License
page 50-54

PROCESSING PERSON
TIME RESPONSIBLE
5. Proceeds to the encoding / biometric 5. Prints a screenshot of the DL details

window and accomplishes form for of the applicant from the LTO IT
encoding of complete details in the system
LTO-IT system
5.1. Accepts the form accomplished

by the applicant Encoder/ Photo
None 30 minutes
/Signature Officer
5.2. Encodes the DL and applicant
details

6. Prints and issues the DL Card and
OR
6. Receives Official Receipt (OR) and 6.1. Requires applicant to sign in None 15 minutes Releasing Officer
DL Card the log sheet
Refer to License
Schedule of fees 2 hours, 45
TOTAL:
page 50-54

LICENSE SCHEDULE OF FEES AND CHARGES
• NEW LICENSE
• CONVERSION OF FOREIGN LICENSE
CONVERSION OF
NEW LICENSE
FOREIGN LICENSE
License Fee P 585.00 P 585.00
Application Fee P 100.00 P 100.00
Conversion Fee - P 100.00
TOTAL P 685.00 P 785.00
RENEWAL OF DRIVER'S LICENSE [NON-PROFESSIONAL DRIVER'S LICENSE (NPDL) / PROFESSIONAL DRIVER'S LICENSE (PDL)
AND CONDUCTOR'S LICENSE]
MORE THAN ONE (1)

ONE (1) DAY TO ONE (1) MORE THAN TWO (2)
RENEWAL YEAR TO TWO (2) YEARS
YEAR EXPIRED YEARS
EXPIRED
License Fee P 585.00 P 585.00 P 585.00 P 585.00
Penalty - P 75.00 P150.00 P 225.00
Application Fee - - - P 100.00
TOTAL P 585.00 P 660.00 P 735.00 P 910.00
LICENSE SCHEDULE OF FEES AND CHARGES 50

RENEWAL OF DRIVER'S LICENSE (DL) OF OVERSEAS FILIPINO WORKERS (OFW)
MORE THAN ONE (1)
ONE (1) DAY TO ONE (1)
RENEWAL YEAR TO TWO (2) YEARS
YEAR EXPIRED
EXPIRED
License Fee P 585.00 P 585.00 P 585.00
Penalty - P 75.00 P 150.00
Conversion Fee - - -
TOTAL P 585.00 P 660.00 P 735.00
CHANGE CLASSIFICATION:
• VALID NON-PROFESSIONAL DRIVER'S LICENSE (NPDL) TO PROFESSIONAL DRIVER'S LICENSE (PDL)
• VALID PROFESSIONAL DRIVER'S LICENSE (PDL) TO NON-PROFESSIONAL DRIVER'S LICENSE (NPDL)
• EXPIRED NPDL TO PDL / PDL TO NPDL
FOR EXPIRED NPDL TO

VALID NPDL TO PDL VALID PDL TO NPDL
PDL / PDL to NPDL
Application Fee P 100.00 P 100.00 P 100.00
Replacement Fee P 225.00 P 225.00 -
Renewal Fee - - P 585.00
Change Classification P 100.00 P 100.00 P 100.00
TOTAL P 425.00 P 425.00 P 785.00 + penalty

Note:
A. if due for renewal license fee = P 585.00
B. penalty
a. if expired 1 day to 1 year = P 75.00
b. 1 year and 1 day to 2 years = P 150.00
c. 2 years and 1 day to 10 years = P 225.00

C. Additional Restriction Code (ARC) = P 100.00
ADDITIONAL RESTRICTION CODES
VALID NPDL / PDL DUE FOR RENEWAL
Replacement Fee P 225.00 -
Renewal Fee - P 585.00

Additional Restriction
P 100.00 P 100.00
Fee
Application Fee P 100.00 P 100.00
TOTAL P 425.00 P 785.00

DUPLICATE VALID DRIVER'S LICENSE OR/WITH REVISION OF RECORDS AND STUDENT PERMIT
WITH REVISION OF
DUPLICATE DL STUDENT PERMIT
RECORDS
Replacement Fee P 225.00 P 225.00 -
Certification Fee P 100.00 P 100.00 P 100.00
Clearance Fee P 30.00 P 30.00 -
Duplicate Fee P 50.00 P 50.00 P 50.00

With Revision of
- P100.00 -
Records
TOTAL P 405.00 P 505.00 P 150.00
REVISION OF RECORDS (VALID DRIVER'S LICENSE)

REVISION OF
RECORDS
Replacement Fee P 225.00
Revision Fee P 100.00
TOTAL P 325.00

CONVERSION OF FOREIGN DRIVER'S LICENSE
CONTINUITY OF PHILIPPINE DRIVER'S LICENSE

VALID FOREIGN DL TO
NPDL WITHOUT REVISION OF WITH REVISION OF
RECORDS RECORDS
License Fee P 585.00 P 585.00 P 585.00
Application Fee P 100.00 P 100.00 P 100.00
Conversion Fee P 100.00 P 100.00 P 100.00
Revision of Records Fee - - P 100.00
TOTAL P 785.00 P 785.00 P 885.00

RESTRICTION CODES
Applicable
Allowed Restriction Allowed Restriction Code/s with
Type of Existing Addtional
Qualification Code/s with Remarks Maximum of 3 RC
Transaction RC Restriction
Maximum of 3 RC (Initial issuance of DL)
Code
Motorcycles/Motorized
1, 2, 6 1
Tricycles
NEW NON- Valid SP issued Motor vehicle with
PROFESSIONAL 31 days prior to None conventional and/or
DL (SP -NPDL) application 1, 4, 6 2 automatic clutch up to 4,500
kilograms gross vehicle
weight
Motor vehicle with
conventional and/or
1, 2, 6 3 automatic clutch above 4,500
Valid SP issued kilograms gross vehicle
NEW
at least 6 weight
PROFESSIONAL None
months prior to
DL (SP - PDL) Motor vehicle with automatic
application
clutch only up to 4,500
1, 4, 6 4
kilograms gross vehicle
weight
Articulated motor vehicle
1,601 up to 4,500 kilograms
1, 2, 6 3, 7, 8 1, 2, 3, 6, 7, 8 7
Valid PDL gross vehicle weight and
issued at least below
PDL w/ ARC
6 months prior
to application Articulated motor vehicle
1, 4, 6 5, 7, 8 1, 4, 5, 6, 7, 8 8 4,501 kilograms and above
gross vehicle weight
RESTRICTION CODES 55
Applicable
Allowed Restriction Allowed Restriction Code/s with
Type of Existing Addtional
Qualification Code/s with Remarks Maximum of 3 RC
Transaction RC Restriction
Maximum of 3 RC (Initial issuance of DL)
Code
Motor vehicle with automatic
clutch only above 4,500
1, 2 6 1, 2, 6 5
CHANGE Valid NPDL kilograms gross vehicle
CLASSIFICATION issued at 5 weight
w/o ARC months prior to
(NPDL - PDL) application Articulated motor vehicle
1, 4, 6 1, 4, 6 6
1,600 kilograms and below
Articulated motor vehicle
1,601 up to 4,500 kilograms
1, 2, 6 3, 7, 8 1, 2, 3, 6, 7, 8 Require longer 7
CHANGE Valid NPDL gross vehicle weight and
period prior to
CLASSIFICATION issued at least below
application to
w/ ARC 1 year prior to
ensure Articulated motor vehicle
(NPDL - PDL) application
1, 4, 6 5, 7, 8 1, 4, 5, 6, 7, 8 competence 8 4,501 kilograms and above
RESTRICTION CODES 56
RESTRICTION CODES AND ITS EQUIVALENT DRIVER'S LICENSE CODES
DRIVER'S DRIVER'S LICENSE
RESTRICTION CLASSIFICATION VEHICLE
LICENSE CLUTCH GENERAL DESCRIPTION
CODES CATEGORY
CODES NPDL PDL
L1 - 2 wheeled vehicle with maximum
speed not exceeding 50 km/h
L2 - 3 wheeled vehicle with maximum
A L1, L2, L3
speed not exceeding 50 km/h
L3 - 2 wheeled vehicle with speed
1 √ √ MT/AT exceeding 50 km/h
L4 – 3 wheeled vehicle asymmetrically
arranged
L5 – 3 wheeled vehicle symmetrically
A1 L4, L5, L6, L7
arranged
L6 – 4 wheeled vehicle with GVW not
more than 350kgs
M1 - Vehicles up to 5,000 kgs GVW with
not more than 8 passenger seats
M2 - Vehicles up to 5,000 kgs GVW with
2 B, B1, B2 √ √ M1, M2, N1 MT/AT
more than 8 passenger seats
N1 - Vehicles up to 3,500 kgs GVW for
the carriage of goods
N2 - Vehicles more than 3,500 kgs GVW
but not exceeding 12,000 kgs GVW for
C N2, N3 the carriage of goods
N3 - Vehicles exceeding 12,000 kgs GVW
3 √ MT/AT for the carriage of goods
M3 - Vehicles above 5,000 kgs GVW with

D M3
more than 8 passenger seats
RESTRICTION CODES AND ITS EQUIVALENT DRIVER'S LICENSE CODES 57

DRIVER'S DRIVER'S LICENSE
RESTRICTION CLASSIFICATION VEHICLE
LICENSE CLUTCH GENERAL DESCRIPTION
CODES CATEGORY
CODES NPDL PDL
M1 - Automatic Clutch up to 5,000 kgs

GVW with not more than 8 passenger
seats
4 B, B1, B2 √ √ M1, M2, N1 AT M2 - Automatic Clutch up to 5,000 kgs
GVW with more than 8 passenger seats
N1 - Automatic Clutch up to 3,500 kgs
GVW for the carriage of goods
N2 - Automatic Clutch more than 3,500

kgs GVW but not exceeding 12,000 kgs
C N2, N3 GVW for the carriage of goods
N3 - Automatic Clutch exceeding 12,000
5 √ AT kgs GVW for the carriage of goods
M3 - Automatic Clutch above 5,000 kgs

D M3
GVW with more than 8 passenger seats
6 BE √ O1 MT/AT Articulated Vehicle below 750 kgs GVW
Articulated Vehicle in excess of 750kgs

7 BE √ O2 MT/AT
GVW up to 3,500 kgs GVW
Articulated Vehicle exceeding 3,500 kgs

8 CE √ O3, O4 MT/AT
GVW
RESTRICTION CODES AND ITS EQUIVALENT DRIVER'S LICENSE CODES 58

13. LICENSE CERTIFICATION AND TRANSACTION HISTORY
Driver’s License Certification requested for DFA Authentication and for other purposes locally or abroad
For Local Purposes: LTO Licensing Centers, District Offices / Extension Offices and License Section,
Office or Division: Central Office
For DFA Authentication: License Section, Central Office
G2B - Government to Business
G2G - Government to Government
Driver's License holders, law enforcement agencies, courts,
Who may avail:
Private and other government entities (with consent of the driver's license holder)
13.1. For DFA Authentication

1. Presentation of original and submission of one (1) photocopy of the
Applicant
Driver’s License and/or Official Receipt (OR)
2. In case of lost Driver's License, original affidavit of loss. If the Driver's
License holder is out of the country, one (1) photocopy of valid passport Applicant
showing the first page, visa page and latest date of arrival and departure
3.If representative, original authorization letter with one (1) photocopy of For Authorization letter: Driver's License holder
any valid government/company issued ID with photo and signature of the For IDs of Representative and Driver's License
applicant and representative holder: Any issuing government agency/company
LICENSE CERTIFICATION AND TRANSACTION HISTORY 59

13.2. For Local Employment and other purposes
1. Original letter request Requesting Officer
2. Presentation of original and submission of one (1) photocopy of any

valid government issued ID with photo and signature of the requesting Any issuing government agency
officer
3. If representative, original authorization letter with one (1) photocopy of For Authorization letter: Driver's License holder
13.3. Request for License Transaction History

Applicant
Driver's License
2. Original letter request Applicant
3. If representative, original authorization letter with one (1) photocopy of For Authorization letter: Driver's License holder
Note:
Workers Welfare Administration (OWWA) ID, National Council of Disabled Affairs (NCDA) ID, Solo Parent ID, Government
Services and Insurance System (GSIS) e-Card, Seaman's Book, Government Owned and/or Controlled Corporations
(GOCC) ID, Home Development Mutual Fund (HDMF) ID, Department of Social Welfare and Development (DSWD)
Certification, Integrated Bar of the Philippines (IBP) ID
LICENSE CERTIFICATION AND TRANSACTION HISTORY 60

13.1. FOR DFA AUTHENTICATION, AND;

13.2. FOR LOCAL EMPLOYMENT AND OTHER PURPOSES
1. Secures Request Form for the

application of license certification 1. Issues Request Form None None CSR
and accomplishes the same
2. Submits requirements 2. Receives requirements None 5 minutes Receiving Clerk
3. Verifies license from the

3. None database and prepares Pay Order None 20 minutes Verifier
Slip (POS)
4. Proceeds to the cashier for 4. Accepts payment and issues Certification Fee
20 minutes Cashier
payment of fees Official Receipt (OR) P 100.00
5. None 5. Issues claim stub to applicant None 10 minutes Releasing Clerk
6. Types and prints details of

6. None Driver's License (DL) to standard None 30 minutes Certification Officer
certification form
7. None 7. Signs DL Certification None 30 minutes Approving Officer
LICENSE CERTIFICATION FOR DFA AUTHENTICATION,LOCAL PURPOSES AND OTHER PURPOSES 61

8. Presents claim stub and OR 8. Releases DL Certification

8.1. Requires the applicant to
sign in the duplicate copy of the
DL Certification
5 minutes
None Certification Officer
8.1. Receives DL Certification

and OR, and signs in the
duplicate copy of the DL
Certification
TOTAL: P 100.00 2 hours
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to
return on the next working day and be prioritized at the step where he/she stopped.
LICENSE CERTIFICATION FOR DFA AUTHENTICATION,LOCAL PURPOSES AND OTHER PURPOSES 62

PROCESSING PERSON
TIME RESPONSIBLE
13.3. REQUEST FOR LICENSE TRANSACTION HISTORY
1. Receives and evaluates

1. Submits requirements None 30 minutes Receiving Clerk
requirements, interviews applicant
2. Verifies license from the

database, retrieves the history, 1 hour, 30
2. None None Verifier
prints screenshot/s and prepares minutes
Pay Order Slip (POS)
Certification Fee
3. Accepts payment P 100.00 per 30 minutes Cashier
payment of fees
Transaction
4. Issues claim stub to applicant
None 5 minutes Certification Officer
4. Receives claim stub
5. Encodes the details of each

Driver's License per transaction
5. None and prints the Certification None 2 hours Certification Officer
5.1. Prepares covering letter
6. None 6. Signs Certification None 20 minutes Approving Officer
REQUEST FOR LICENSE TRANSACTION HISTORY 63

PROCESSING PERSON
TIME RESPONSIBLE
7. Presents Claim Stub 7. Issues DL Certification and OR
7.1. Requires the applicant to

sign in the duplicate copy of the
DL Certification
5 minutes
None Releasing Clerk
7.2. Releases DL Certification
7.1. Receives DL Certification

and OR, and signs in the
duplicate copy of the DL
Certification
P 100.00 /
TOTAL: 5 hours
transaction
b. The Certification depends on the number of transaction history from the time the driver acquired his first DL and all other
succeeding transactions thereon. Example: One driver's license holder can have as much as 10 transaction histories.
c. One letter request may contain two or more Certifications.
d. For those request for certification with voluminous transaction coming from government agencies, insurance companies
and driving schools, the processing and waiting time is seven (7) working days.
e. Documents received to process certification at 1:00 PM can be claimed the next working day specifying the time on the stub.
REQUEST FOR LICENSE TRANSACTION HISTORY 64

14. REQUEST FOR SYSTEM UPDATES (RSU) FOR DOUBLE LICENSE
Handling of cases of walk-in clients with double licenses where he/she has the same details but has two different license numbers
or has two different customer details and license numbers.
Office or Division: Licensing Centers, Authorized LTO District / Extension Offices and License Section, Central Office
14.1. Complex
Classification:
14.2. Highly Technical
Who may avail: Holder of Driver's / Conductors License
1.
Duly accomplished Application for Driver’s License (ADL) Customer Service Responsible (CSR)
2. Presentation of original and submission of one (1) photocopy of latest
Applicant
Driver's License
3. Previous Driver's License. If lost, submit Affidavit of loss Applicant
REQUEST FOR SYSTEM UPDATES FOR DOUBLE LICENSE 65

14.1. DOUBLE LICENSE- SAME NAME, BIRTHDAY AND CUSTOMER DETAILS BUT WITH TWO DIFFERENT LICENSE
NUMBERS
1. Validates the license records
1. None
of the client
1.1. Advises the client of the
existence of the two different
license numbers under his
name and inform of the penalty None 7 minutes Evaluator
1.2. Prepares manual Official

Receipt (OR) / Pay Order Slip
(POS) for payment of
P2,500.00
2. None 2. Signs manual OR / POS None 3 minutes Approving Officer
3. Proceeds to cashier for payment 3. Accepts payment and issues
P 2,500.00 10 minutes Cashier
of fees manual OR
4. Prepares Request for System
Update (RSU) for
4. None None 10 minutes Evaluator
deactivation/cancellation of the
latest License Number issued
5. Evaluates and Implements
5. None None 3 days License Section CO
RSU
*After updating from the License Section Central Office, any regular license transaction may follow.
3 days,
TOTAL: P 2,500.00
30 minutes

14.2. DOUBLE LICENSE - ONE AND THE SAME LICENSEE BUT WITH TWO DIFFERENT CUSTOMER DETAILS AND
LICENSE NUMBERS
1. Evaluates the License records

1. None to establish the correct identity of
the Licensee
1.2. If it is ascertained that the None 30 minutes Evaluator

different customer details and
license numbers belong to one
person only, LTO confiscates
the DL card and OR.
2. Prepares endorsement letter to

Intelligence and Investigation
Approving Officer
2. None Division (IID) and requests None 30 minutes
License Section
tagging of alarm to Data Control
Unit (DCU)
3. Reviews the endorsement letter

3. None
and attached requirements Chief
None 3 days License Section
3.1. Endorses to the IID, CO
Central Office (CO) for
investigation

Refer to the procedure of Filing of Complaint and Lifting of alarm under no.4.1. Double 8 days, 50
Issuance of Driver's License on page 215-216 minutes
4. Receives Resolution from IID

and prepares RSU to be
License Section
4. None forwarded to the IT Service 4 hours
CO
provider for implementation, if
needed
11 days,
TOTAL: None 5 hours, 50
minutes

15. REQUEST FOR SYSTEM UPDATE (RSU) FOR LICENSE AND CUSTOMER DETAILS /
MISREPRESENTATION OF AGE / IDENTITY
A process of revising/updating the customer details in the system
Office or Division: Authorized Licensing Centers, District /Extension Offices and License Section, Central Office
For Misrepresentation of Age and Updating of Customer Details - Simple

Classification:
For Misrepresentation of Identity - Highly Technical
Who may avail: Holder of Driver's / Conductors License
1.Duly accomplished original Application for Driver's License (ADL) form Customer Service Representative (CSR)

Applicant
Driver's/ Conductor's License
3. Original Letter of Appeal for misrepresentation of age; letter of complaint
Applicant
for misrepresentation of identity
4. Presentation of original and submission of one (1) photocopy of Birth

Certificate duly authenticated by Philippine Statistics Authority (PSA), any
legal document as proof of correction the applicant is availing. In areas Philippine Statistic Authority (PSA)/ Office of the Local
where there is no PSA branch, presentation of original and submission of Civil Registry
one (1) photocopy of birth certificate validated by the Office of the Local
Civil Registry with attached Official Receipt.
REQUEST FOR SYSTEM UPDATE (RSU) FOR LICENSE AND CUSTOMER DETAILS / MISREPRESENTATION OF AGE / IDENTITY 69

1. Presents and/or submits the
requirements
the requirements.
For misrepresentation of
age: None 15 minutes Evaluator
options and penalties the
applicant may avail of:
A. Payment of P5,100.00 or
B. Suspension of 1 year
15.1. FOR MISREPRESENTATION OF AGE (OPTION A)
2. None 2. Prepares Pay Order Slip (POS) None 5 minutes Evaluator
3. Signs Official Receipt (OR) / Approving Officer /

3. None None 5 minutes
POS Evaluator
Penalty
4. Proceeds to the Cashier for 4. Accepts payment and issues P5,000.00
10 minutes Cashier
payment of penalty OR Revision of
Records P100.00
5. Prepares Request for System

Update (RSU) for updating of
5. None License Number and date of birth None 10 minutes Evaluator
and other correction of customer
details
6. None 6. Reviews and approves RSU None 5 minutes Approving Officer
7. Updates License Number and License Section,

7. None None 2 hours
date of birth Central Office
*After updating from the License Section Central Office, any regular license transaction may follow.
2 hours,
TOTAL: Php 5,100.00
50 minutes
15.2. FOR MISREPRESENTATION OF AGE (OPTION B)

1. Prepares RSU for deactivation
1. None None 10 minutes Evaluator
of the DL
Evaluator /
2. None 2. Evaluates RSU None 5 minutes
Implementor
3. None 3. Approves RSU None 5 minutes Approving Officer
4. None 4. Implements RSU

Evaluator /
4.1. Furnishes DO/LC/EO and None 2 hours
Implementor
Licensee of the notice of
deactivation
*After compliance of 1 year suspension, Licensee may apply for Student Driver’s Permit
2 hours,
TOTAL: None
20 minutes
15.3. FOR UPDATING OF CUSTOMER DETAILS SUCH AS HEIGHT, WEIGHT, GENDER, NATIONALITY, MISPELLED
ADDRESSES /NAME, LICENSE DETAILS: NUMBER, RESTRICTION CODE, TYPE
Evaluator /
1. None 1. Evaluates RSU None 5 minutes
Implementor
Refer to the procedure of Filing of Complaint and Lifting of alarm under no.4.1 Double 8 days, 50
Issuance of Driver's License on page 215-216 minutes
2. None 2. Approves RSU None 5 minutes Approving Officer
3. None 3. Implements RSU

3.1. Files RSU and Evaluator /
None 1 hour
Implementor
attachments for record
purposes
For updating of
Customer
Details -
Option A - 2
hours, 50
minutes
TOTAL: None Option B - 2
hours, 20
minutes
For
Misrepresentati
on of Identity - 8
days, 2 hours
16. ACCREDITATION OF MEDICAL CLINICS - NEW
An authority granted to the Medical Clinics relative to the issuance of Medical Certificates to Student-driver's Permit and
Driver's/Conductor's License Applicants
Assessment and Compliance Monitoring Team (ACMT), LTO Regional Office /
Office or Division:
Medical Unit, Central Office
Classification: Highly Technical
Type of Transaction:
1. Private Medical Clinics or Health Facilities owned by any Filipino citizen who is at least twenty-five (25)
years old; a domestic partnership or association; or a corporation organized under Philippine laws with at
least sixty percent (60%) Filipino ownership who/which is not otherwise disqualified by any existing law
Who may avail:
or regulation
2. Government Clinics or Health Facilities
GENERAL REQUIREMENTS FOR PRIVATE AND GOVERNMENT CLINICS OR HEALTH FACILITIES: [To be submitted in two
(2) sets - 1 original and 1 photocopy]
Medical Clinic, Land Transportation Office Central
1. Duly accomplished application form under oath and signed by the Owner
Office Regional
of the medical clinic or Head of Agency of government health facility
Office / District Office
2. Health Facility Geographic Form (location map) and layout of the clinic, Private Medical Clinic /
including dimensions Government Health Facility, LGU
Private Medical Clinic /
3. Photographs of the exterior and interior of the medical clinic
Government Health Facility, LGU
ACCREDITATION OF MEDICAL CLINICS - NEW 74

Private Medical Clinic/

4. Organizational Chart showing its personnel and their functions
Government Health Facility, LGU
5. List of all equipment, including manuals, reference materials required for Private Medical Clinic/
its calibration Government Health Facility, LGU
ADDITIONAL REQUIREMENTS:
For Private Medical Clinics:

1. One (1) Certified true copy of valid Mayor's Business Permit indicating the
Local/City Government Unit
type of ownership (Sole Proprietorship/Corporation or Partnership/
(LGU)
Cooperative)
2. One (1) photocopy of Bureau of Internal Revenue Certificate of
Bureau of Internal Revenue (BIR)
Registration
3. One (1) photocopy of Audited Financial Statement for the last two (2)
years or a Pre-operating Financial Statement whichever is applicable,
Certified Public Accountant (CPA)
showing that the owner-applicant shall be in such financial condition as to
reasonably expect the clinic to operate for at least one (1) year
4. One (1) photocopy of Certificate of Registration of personal information
processing system as proof of registration with the National Privacy
Commission in accordance with Republic Act No. 10173 or the Data Privacy National Privacy Commission (NPC)
Act (Photocopy) or any Proof of Application pending release of Certificate of
Registration

1. Submits the duly accomplished 1. Receives application and
form together with the checks completeness of the
requirements. requirements
1.1. Issues the Payment Order
ACMT Secretariat
Slip (POS) None 30 minutes
Regional Office
1.1. Receives the POS.
* Government health facilities and
clinics are exempted from the
payment of the application fee.
2. Proceeds to the Cashier for 2. Accepts payment and issues
payment of non-refundable the manual Official Receipt (OR). Application Fee
application fee and other required P5,000.00
Cashier
fees. Legal Research 10 minutes
2.1. Furnishes the ACMT Operations Division
Fund
Secretariat with the File Copy
2.1. Receives the OR. P10.00
of the OR.
3. Evaluates the application and
3. None
conducts ocular inspection .
Note: In the event of findings of 3.1. Informs the applicant of
deficiency or non-conformity, the the deficiency or
applicant complies within 30 nonconformity, if there is any, Assessment and
days as per MC No.2018-2157 through formal writing. None 2 days Compliance Monitoring
3.2. Submits the assessment Team (ACMT) Members
and inspection report to the
Chairperson of the ACMT for
review and confirmation of the
same.

4. Forwards assessment and

inspection report to the Regional
Director for endorsement of the ACMT Chairperson /
4. None application to Central Office None 1 day
Secretariat
4.1. Prepares transmittal letter.
5. Endorses application and

signs the transmittal letter to the
Central Office for issuance of
Certificate of Accreditation (CoA)
5. None None 2 days Regional Director/
ACMT Secretariat
5.1. Transmits the application
to the Central Office thru the
Medical Unit either
electronically or thru courier
6. Review and recommends
approval of the application for
accreditation.
6.1. Prepares the Certificate of
Accreditation.
Medical Unit Central
6. None 6.2. Forwards to the Executive None 1 day
Office
Director for countersigning of
the Certificate.
6.3. Advises the Regional
Office on the issuance of
provisional authority

Regional ACMT
7. Receives the Provisional 7. Issues Provisional Authority to
None 1 day Secretariat/ Regional
Authority. the applicant.
Director
8. Countersigns the Certificate of
8. None None 1 day Executive Director
Accreditation
9. Approves and signs the
9. None None 1 day Assistant Secretary
Certificate of Accreditation
10. Forwards the Certificate of
Medical Unit Central
10. None Accreditation to the Regional None 3 days
Office
Office for release to the applicant
11. Receives the Certificate of 11. Releases the Certificate of ACMT Secretariat
None 5 minutes
Accreditation Accreditation Regional Office
12 days, 45
TOTAL: P5,010.00
minutes
Note: a. Accreditation of Medical Clinics is under multi-stage processing.
b. Processing time includes waiting time and starts upon the submission of complete requirements.
c. In case of committing any of the prohibited acts under Sec. 26 of LTO MC No. 2018-2157, corresponding administrative
penalties and sanctions as well as preventive suspension defined under Sections 28 and 29 of the same circular are listed on
the next pages.

17. ACCREDITATION OF MEDICAL CLINICS - RENEWAL
A yearly authority granted to the Medical Clinics relative to the issuance of Medical Certificates to Student-driver's Permit and
Driver's/Conductor's License Applicants after the initial accreditation
Office or Division: Assessment and Compliance Monitoring Team (ACMT), Regional Offices
Classification: Complex

Who may avail: All Previously Accredited Private and Government Clinics or Health Facilities
GENERAL REQUIREMENTS FOR PRIVATE AND GOVERNMENT CLINICS OR HEALTH FACILITIES:
1. Duly accomplished application form under oath and signed by the Owner Medical Clinic, Land Transportation Office (LTO)
of the medical clinic or Head of Agency of Government health facility Regional Office / District Office
2. One (1) photocopy of the previous Certificate of Accreditation (CoA) Land Transportation Office (LTO)
3. Original copy of updated Organizational chart showing its personnel and Private Medical Clinic/
their functions, if necessary Government Health Facility, LGU
4. Duly accomplished Health Facility Geographic Form (location map) and Private Medical Clinic/
layout of the clinic, including dimensions (in case of transfer of location) Government Health Facility, LGU
ACCREDITATION OF MEDICAL CLINICS - RENEWAL 79

For Private Medical Clinics:
1.One (1) Certified true copy of valid Mayor's Business Permit / Proof of Local/City Government Unit
application for renewal of permit (LGU)
2. One (1) photocopy of latest Bureau of Internal Revenue (BIR) tax

Bureau of Internal Revenue (BIR)
payment
3. One (1) photocopy of valid Certificate of Registration with National

National Privacy Commission (NPC)
Privacy Commission (NPC) or proof of application duly received by NPC

PROCESSING PERSON
TIME RESPONSIBLE
1. Submits the duly accomplished

form together with the 1. Receives application and checks
requirements within ninety (90) completeness of the requirements
days.
*If the application is submitted ACMT Secretariat

None 30 minutes
after the expiration of the Regional Office
* Government health facilities
accreditation, the CoA is
and clinics are exempted from
temporarily suspended.
the payment of the application
fee.
1.1. Issues the Payment Order
Slip (POS)
Renewal Fee
2. Proceeds to the Cashier for 2. Accepts payment. P3,000.00
payment of renewal fee and other Legal Research
required fees based on the POS. 2.1. Issues the manual Official Fund P10.00 Cashier
Receipt (OR) Penalty Fee 10 minutes
Operations Division
P1,000.00
2.2. Furnishes the ACMT (if renewal is applied
2.1. Receive the OR. Secretariat with the File Copy of after expiration of
the OR. accreditation)

PROCESSING PERSON
TIME RESPONSIBLE

3. None
conducts ocular inspection .

deficiency or non-conformity, if
there is any, through formal
writing. Assessment and
Note: In the event of findings
Compliance Monitoring
of deficiency or non- None 2 days
If none, proceed to 3.2. Team (ACMT)
conformity, the clinic shall be Members
suspended from operation
until compliance to the 3.2. Submits the assessment
findings. and inspection report to the
Chairperson of the ACMT for
approval of renewal of
accreditation.
4. Recommends the approval for

ACMT Chairperson
the renewal of accreditation.
4. None None 1 day
ACMT Secretariat
Accreditation
5. Initials the Certificate of Renewal
5. None None 1 day ACMT Chairperson
of Accreditation

PROCESSING PERSON
TIME RESPONSIBLE
6. Approves Certificate of
6. None None 1 day Regional Director
Accreditation
7. Releases the Certificate of
Accreditation ACMT Secretariat
None 5 minutes
7. Receives the Certificate of Regional Office
Accreditation
P3,010.00 or
5 days, 45
TOTAL: P4,010.00 if with
minutes
penalty
Note: a. Accreditation of Medical Clinics is under multi-stage processing.
b. Renewal of Certificate of Accreditation shall be filed to the LTO Regional Office having jurisdiction of the area where the
medical clinic is located within ninety (90) days before its expiration.
c. Processing time includes waiting time and starts upon the submission of complete requirements.

PROHIBITED ACTS (Sec. 26)
• Violation of condition/s of accreditation and/or registration
Misrepresentation for purposes of securing an accreditation or registration or renewal thereof, such as giving a material false
•
statement in the application or submitting falsified documents
• Obstructing or attempting to obstruct inspection or visits by the authorized representatives of LTO
• Engaging in activities outside the scope of the accreditation such as but not limited to selling of insurance policy, notarization of
documents and photocopying services within the premises of the medical clinic
• Tampering of medical examination result by deliberately entering any false information about the applicant's health or physical
condition
• Direct or indirect solicitation of clients
• Any act similar or analogous to the foregoing
PREVENTIVE SUSPENSION (Sec. 29)

If upon inspection or monitoring visits, the medical clinic is found to be violating the standards or existing rules and regulations or
committed prohibited acts, the following shall be performed:
The LTO Regional Director may immediately impose preventive suspension for not more than sixty (60) days pending the
•
outcome of the investigation.
A medical clinic shall cease its operation and shall not accept any client for medical examination during the period of preventive
•
suspension.
• The medical clinic shall be automatically denied access to the LTO IT System.
ADMINISTRATIVE PENALTIES AND SANCTIONS (Sec. 28)

After due notice and hearing, the following may be imposed upon the discretion of the LTO Regional Director for any violation
committed under MC No. 2018-2157 and other related issuances:
• Suspension not exceeding six (6) months; or
• Revocation of the accreditation of clinic or registration of physician; or
Suspension not exceeding six (6) months or revocation of the accreditation of clinic or registration of physician, or
•
both upon the discretion of the LTO Regional Director
A medical clinic which engages in the medical clinic business or makes it appear that it is authorized to perform medical examination
on applicants without proper accreditation and/or registration shall be penalized with perpetual disqualification from accreditation
and/or registration.
ACCREDITATION OF MEDICAL CLINICS - PROHIBITED ACTS, ADMINISTRATIVE PENALTIES

AND SANCTIONS 84
18. REGISTRATION OF PHYSICIANS - NEW
An authority granted to the Physicians relative to the issuance of Medical Certificates to Student-driver's Permit and
Driver's/Conductor's License Applicants
Office or Division: LTO Regional Office

Who may avail: All Qualified Private and Government Physicians
GENERAL REQUIREMENTS FOR PRIVATE AND GOVERNMENT PHYSICIANS:

1. Duly accomplished application form, endorsed by the owner of the clinic or
Medical Clinic, Land Transportation Office
head of the government health facility / agency or the authorized
Regional Office / District Office
representative
2. Two (2) pieces of 2x2 photo with name tag (taken within the last three
Physician
months prior to the date of application for registration)
3. One (1) Certified true copy of Certificate of Registration duly issued by the
Board of Medical Examiners or proof of application pending the release of Professional Regulation Commission (PRC)
Certificate
4. Original copy of the Certificate of Membership and good standing from the Philippine Medical Association (PMA)
Philippine Medical Association (PMA) or its component society or its component society
REGISTRATION OF PHYSICIANS - NEW

85
5. Presentation of Original and submission of one (1) photocopy of the valid

Professional Regulation Commission (PRC)
Professional Regulation Commission license card
6. Presentation of Original and submission of one (1) photocopy of valid
government issued identification card (other than PRC) with photo and Any issuing government agencies
signature
7. Presentation of Original and submission of one (1) photocopy of Taxpayer's
Bureau of Internal Revenue (BIR) / Other issuing
Identification Number (TIN) card or any document indicating the TIN (Original
government agencies(for the document)
to be presented)
For Private Physicians:
1. Presentation of Original and submission of one (1) photocopy of current

Local Government Unit (LGU)
Professional Tax Receipt (PTR) (Original copy to be presented)
For Government Physicians:
1. One (1) Certified true copy of approved appointment or Certificate of Government Health Facility
Employment issued by the agency LGU
2. Original copy of the Authority to Engage in the Private Practice of Profession

Government Health Facility
approved by the Head of Agency where he/she is employed (for government
LGU
physicians who desire to engage in private practice)

86
1. Submits the duly accomplished 1. Receives application and checks
form together with the requirements completeness of the requirements.
where the medical clinic is ACMT Secretariat
1.1. Verifies the professional None 10 minutes
accredited. Regional Office
license through the PRC website.
2. Undergoes interview 2. Evaluates the application and

Interviews the physician-applicant to
ascertain and verify the verasity and
truth of the information contained in ACMT Members/
None 30 minutes
the application. Chairperson
2.1. Approves and signs the

application.
3. Registers the physician-applicant.
3. Undergoes digital photograph and 3.1. Takes the digital photograph

biometric fingerprint scan. and biometric finger print of the ACMT Members/
physician-applicant. None 30 minutes
ACMT Secretariat
3.1. Secures the POS 3.2. Issues Payment Order Slip

(POS)

87
4. Proceeds to Cashier for payment
of one-time registration and other 4. Accepts payment
required fees based on the POS.
4.1. Issues Manual Official Registration Fee Cashier
Receipt (OR) 10 minutes
- P3,000.00 Operations Division
4.2. Furnishes the ACMT
4.1. Receives Official Receipt
Secretariat with the File Copy of
(OR)
the OR.
5. Prepares Certificate of
5. None Registration None 10 minutes ACMT Secretariat
6. Countersigns and endorses the

6. None Certificate to the Regional Director None 10 minutes ACMT Chairperson
7. None 7. Signs Certificate of Registration None 1 day Regional Director
8. Releases Certificate of
Registration
None 5 minutes ACMT Secretariat
8. Receives Certificate of
Registration
1 day, 1 hour,
TOTAL: P3,000.00
45 minutes

88
19. REGISTRATION OF PHYSICIANS - RENEWAL
An authority granted to the Physicians to continue access to the medical IT facility relative to the issuance of Medical Certificates to
Student-driver's Permit and Driver's/Conductor's License Applicants
Office or Division: LTO Regional Office
Type of Transaction: G2B - Government to Business, G2G - Government to Government
Who may avail: All Qualified Private and Government Physicians
GENERAL REQUIREMENTS FOR PRIVATE AND GOVERNMENT PHYSICIANS:
1. Duly accomplished application form, endorsed by the owner of the clinic or Medical Clinic, Land Transportation Office
head of the government health facility/agency or the authorized representative Regional Office / District Office
2. Two (2) pieces of 2x2 photo with name tag (taken within the last three months
Physician
prior to the date of application for registration)
3. Presentation of Original and submission of one (1) photocopy of the valid

Professional Regulation Commission (PRC)
Professional Regulation Commission license card, if necessary
4. One (1) photocopy of current Professional Tax Receipt (PTR) (Original copy
Local Government Unit (LGU)
to be presented)
* To be required for government physicians who are engaged in private
practice.
REGISTRATION OF PHYSICIANS (RENEWAL) 89

1. Submits the duly accomplished 1. Receives application and
form together with the requirements checks the completeness of the
where the physician is requirements.
ACMT Secretariat
registered/enrolled. None 10 minutes
Regional Office
1.1. Verifies the professional
license through the PRC
website.
2. Evaluates the application and its
attachments to ascertain and verify
the correctness and truth of the
ACMT Members/
2. None information contained in the None 20 minutes
Chairperson
application.
2.1. Approves the application.

3. Issues Payment Order Slip
3. Receives the POS (POS)
3.1. None 3.1. Prepares Certificate of
Registration (Renewal) None 30 minutes ACMT Secretariat
3.2 Forwards to the
Chairperson, ACMT for his/her
initial.
4. Proceeds to Cashier for payment 4. Accepts payment
of the annual fee Annual Fee Cashier
10 minutes
4.1. Receives Official Receipt 4.1. Issues manual Official P1,000.00 Operations Division
(OR) Receipt (OR)
REGISTRATION OF PHYSICIANS - RENEWAL

90
5. Countersigns and endorses the
5. None Certificate to the Regional Director None 10 minutes ACMT Chairperson
6. Signs Certificate of Registration

6. None (renewal) None 1 day Regional Director
7. Receives Certificate of 7. Releases Certificate of

Registration None 5 minutes ACMT Secretariat
Registration
1 day, 1 hour, 25
TOTAL: P1,000.00
minutes
REGISTRATION OF PHYSICIANS - RENEWAL

91
20. ACCREDITATION OF DRIVING SCHOOL / DRIVING ENHANCEMENT PROGRAM TRAINING CENTER -
NEW
Authority granted by LTO to operate as a driving school to engage in the business of handling complete course of instruction to
student-drivers to operate motor vehicles or as a DEP training center to conduct Driving Enhancement Program.
Office or Division: Traffic Safety Division (TSD) Central Office and Regional Offices
Type of Transaction: G2B - Government to Business
1. New Driving Schools (educational institution, main school or its branches) owned by any person or
group of persons, natural or juridical, established, organized and licensed to engage in the business of
handling complete course of instruction to student-drivers to operate motor vehicles.
Who may avail: 2. Existing Driving Schools that have already been established and operating and which have
previously been issued a certificate to operate or provisional permit
3. Training / Learning Center established to conduct re-orientation program for drivers during renewal
of their licenses and intervention program
GENERAL REQUIREMENTS FOR NEW AND EXISTING DRIVING SCHOOL/TRAINING CENTER:

(To be submitted in two (2) sets - 1 original and 1 photocopy)
Land Transportation Office (LTO) Central Office / Regional

1. Duly accomplished Application Form Offices, Land Transportation Office Official Website
(www.lto.gov.ph)
2. Presentation of the original and submission of one (1) photocopy
Concerned Local Government Unit (LGU)
of Certified true copy of valid Business Permit
ACCREDITATION OF DRIVING SCHOOL / DRIVING ENHANCEMENT PROGRAM TRAINING CENTER - NEW 92

3. List of accredited instructors with their driver's license number and

Applicant
other pertinent qualifications
4. Location plan and sketch of maneuvering site (with lease
Applicant
agreement if NOT owned)
5. Pictures of Driving School/Training Center (Interior and Exterior) Applicant
6. List of motor vehicles registered under the name of the Driving

Applicant
School/Center exclusively used for practical driving lesson
7. List of Equipment (AVR, CCTV, Computers, GPS, Dashcam (front
Applicant
and rear camera)
8. List of reading and training materials Applicant
9. Course syllabus Applicant
20.1. For New Driving School Applicant
1. Sworn statement with documentary evidence of the adequacy of

Applicant
funds for annual operating expenses
2. Bank Certificate or Credit Line in the amount of Php 3,000,000 in

Issuing Bank
the name of the owner of driving school-applicant
20.2. For Existing Accredited Driving School
1. One (1) Certified True Copy of Audited Financial Statement Certified Public Accountant

1. Submits application and 1. Receives application and Secretariat, Regional
requirements . evaluates the completeness of the Committee on
requirements. Accreditation of
None 1 hour
Driving Schools /
Receiving Clerk,
Traffic Safety Division

2. None inspects the establishment.
Prepares Inspection Report .
Note: In the event of findings of
deficiency or non-conformity, the 2.1. Informs the applicant of the
deficiency, if any, thru a letter Inspector/s
applicant shall be required to
to be sent thru email or courier. (Regional Committee
comply within five (5) days upon
on Accreditation of
receipt of notice. None 2 days Driving Schools /
2.2. Submits the Inspection Traffic Safety Division
Report with the requirements to Personnel)
the Regional Committee on
Accreditation of Driving
Schools/Traffic Safety Division
(TSD), Central Office.
Chairperson, Regional
Committee on
3. Reviews the application
Accreditation of
3. None together with the Inspection None 1 day
Driving Schools /
Report . Chief, Traffic Safety
Division


deficiency, if any, thru a letter
to be sent thru email or courier.
Secretariat, Regional
3.2. Prepares endorsement of None 1 Hour Committee on
the application to the Assistant Accreditation
Secretary through TSD, Central
Office/ Central Office
Committee on Accreditation of
Driving Schools
Regional Director /
4. Endorses the application to the
4. None Traffic Safety Division and signs None 1 day
Committee on
the transmittal letter. Accreditation
5. Validates the correctness of the

information contained in the Chairperson, CO
5. None 1 day
application and recommends None Committee on
approval for accreditation Accreditation

6. Prepares the Certificate of

6. None Accreditation, assigns and
uploads accreditation number.
6.1. Forwards the Certificate of

Accreditation to Office of the
Executive Director for
countersigning. None 1 day TSD Personnel
6.2. Informs the applicant thru

the Regional Office for the
payment of the accreditation
fee, issuance of provisional
authority and the uploaded
accreditation number.
7. Issues Payment Order Slip

Secretariat,
7. Receives POS (POS) and prepares Provisional None 30 minutes
Regional Committee
Authority.
8. Collects payment of
8. Proceeds to Regional Office for accreditation fee and issues Cashier, Central Office
Accreditation Fee
the payment of accreditation fees. manual Official Receipt (OR). 30 minutes / Regional Office
Furnishes the Secretariat with the P5,000.00 Operations Division
Receives OR.
File Copy of the OR.
9. Receives the Provisional 9. Approves and signs the
None 1 day Regional Director
Authority. Provisional Authority.

10. Issues Provisional Authority
10. None Secretariat, Regional
to the applicant.
None 30 minutes Committee on
10.1. Forwards photocopy of Accreditation of
OR to Central Office Driving School
Accreditation
12. Approves and signs the
13.Forwards the Certificate of
13. None Accreditation to the Regional None 2 days TSD Personnel
Office
14. Receives the Certificate of 14. Releases the Certificate of Committee on
None 5 minutes
Accreditation Accreditation Accreditation of
Driving Schools
11 Days,
TOTAL: P5,000.00 3 Hours,
35 Minutes
Note: a. Accreditation of Driving Schools / Training Centers is under multi-stage processing.
c. In case of committing any of the prohibited acts, corresponding administrative penalties and sanctions are listed on the
next page.
d. Medical clinics that are bought/ transferred from an existing accredited clinic shall be considered as new application

21. ACCREDITATION OF DRIVING SCHOOL / DRIVING ENHANCEMENT PROGRAM TRAINING CENTER -
RENEWAL
Annual authority granted by LTO to operate as a driving school to engage in the business of handling complete course of
instruction to student-drivers to operate motor vehicles or as a DEP training center to conduct Driving Enhancement Program.
Who may avail: Owners of Accredited Driving Schools / DEP Training Centers
Land Transportation Office (LTO) Central Office /

1. Duly Accomplished Renewal Application form Regional Offices / Land Transportation Office Official
2. One (1) Certified true copy of Audited Financial Statement for the previous
Accredited (Certified Public Accountant)
year
3. One (1) Certified true copy of valid Business Permit / any proof of
Concerned Local Government Unit (LGU)
Application for Renewal of Business Permit
3. List of accredited instructors with their driver's license number and other
Applicant
pertinent qualifications
5. Previous original Certificate of Accreditation or certified true copy of Applicant / Land Transportation Office (LTO) Issuing
original (in case of loss) Office
Concerned Land Transportation Office (LTO)
6. Inspection report of Driving School facilities
Regional Office
98
ACCREDITATION OF DRIVING SCHOOL / DRIVING ENHANCEMENT PROGRAM TRAINING CENTER - RENEWAL
PROCESSING PERSON
TIME RESPONSIBLE
1. Submits application and 1. Receives application and checks
requirements completeness of the requirements
1.1. Receive the POS. 1.1. Issues the Payment Order Slip
Secretariat,
(POS)
Regional Committee
*If the driving school failed to submit on Accreditation of
the duly accomplished form and pay None 1 day
Driving Schools /
the proper fee on or before the Receiving Clerk,
expiration of its accreditation, the TSD
authority of the driving school to
operate shall be automatically
cancelled.
2. Proceeds to the Cashier for 2. Accepts payment and issues manual
payment of renewal fee based Official Receipt (OR). Renewal Fee
on the POS. P3,000.00 or Cashier, Operations
10 minutes
2.1. Receive the OR. 2.1. Furnishes the ACMT * Late Renewal Division (RO/CO)
Secretariat with the File Copy of the Fee P5,000.00
OR.
3. None
conducts ocular inspection.
deficiency or nonconformity, if there Inspectors/
Members,
is any, through formal writing.
None 2 days RO/CO Committee
Note: In the event of findings of 3.2. Submits the Inspection Report to on Accreditation of
deficiency or non-conformity, the the Chairperson, Regional Driving Schools
applicant shall be suspended Committee on Accreditation of
from operation unfit compliance Driving Schools for approval of
to the findings. renewal of accreditation.
ACCREDITATION OF DRIVING SCHOOL / DRIVING ENHANCEMENT PROGRAM TRAINING CENTER - RENEWAL 99

PROCESSING PERSON
TIME RESPONSIBLE
Chairperson,
4. Reviews the report and recommends
RO/CO Committee
the renewal of accreditation to the
on Accreditation of
4. None Regional Director / Assistant Secretary None 1 day Driving Schools/

Secretariat
Accreditation (Renewal)
Chairperson, RO/CO
5.Countersigns the Certificate of Committee on
5. None None 1 day
Accreditation Accreditation of
Driving Schools
6. Approves and signs the Certificate of Regional Director /

6. None None 1 day
Accreditation Assistant Secretary
7. Receives Certificate of 7. Releases the certificate of

None 15 minutes Releasing Clerk
Accreditation accreditation
Php 3,000.00 or
6 days,
TOTAL: Php 5,000.00 (if
25 minutes
late renewal)
Notes:
a. Accreditation of Medical Clinics is under multi-stage processing.
c. Application for Renewal of Accreditation shall be filed to the LTO Regional Office having jurisdiction of the are where the
driving school is located within sixty (60) days prior to expiration of certificate.
ACCREDITATION OF DRIVING SCHOOL / DRIVING ENHANCEMENT PROGRAM TRAINING CENTER - RENEWAL 100
PROHIBITIONS FOR DRIVING SCHOOLS/TRAINING CENTERS
Prohibited Acts Penalty
1. Employing instructor not enrolled with LTO P20,000.00 for the first offense
P30,000.00 for the second offense plus suspension/
revocation of driving school accreditation
2. Operating without LTO accreditation Blacklisting
3. Use of unregistered motor vehicles P10,000.00
4. Failure to provide Filipino Driver's Manual to student-drivers P10,000.00
5. Irregular use of accreditation P30,000.00 plus one (1) year suspension
6. Failure to display signage on motor vehicle P30,000.00
After due notice and hearing, the LTO Regional Director may suspend the permit to establish and operate a driving school, or its
certificate of accreditation for the following:

(PROHIBITED ACTS AND SANCTIONS) 101
Instances Period of Suspension for any instances
1. The school is not properly equipped and managed;

2. The school fails to completely carry out its duly approved course
Six (6) months on the first offense
syllabus;
3. The instructors do not maintain professional standards in the
One (1) year on the second offense
performance of their duties and responsibilities
4. Fraud and /or misrepresentation have been committed in the making Permanent revocation of accreditation on the third
and filing of the application and in its operation; offense
5. The school is engaged in any unlawful or irregular transactions other
than its main purpose; or
6. The school was found to have failed to comply with the requirements
and conditions prescribed in the Memorandum Circular/policy.

(PROHIBITED ACTS AND SANCTIONS) 102
22. ACCREDITATION OF DRIVING INSTRUCTOR - NEW
Authority granted by LTO to practice as a driving school instructor

Applicant-Driving Instructor/Lecturer with the following qualifications:
1. Must have passed the written examination for driving school instructors
Who may avail: 2. Must take and pass the neuropsychiatric test from a government accredited entity; and
3. Must not have been convicted by final judgement of a crime involving moral turpitude, or of a crime
punishable by prision coreccional under the Revised Penal Code
1. Duly accomplished Application Form Land Transportation Office Official Website (www.lto.gov.ph)
Professional Driver's License for the vehicle category to be lectured for at Applicant
least five (5) years
3. One (1) certified true copy of Diploma and appropriate certificates of
Applicant [School / Technical Education and Skills
training such as TESDA National TVET Trainer's Certificate (NTTC) and
Development Authority (TESDA)]
Nation Certificate (NC) II in Driving and Automotive Servicing
4. Original copy of Certificate of Neuropsychiatric Test Result Government Accredited Entity
5. Original copy of a valid certification that the applicant has undergone a

Department of Health (DOH) Accredited Drug Testing Center
mandatory drug test, and that he/she is free from the use of dangerous drugs
6. Original copy of valid National Bureau of Investigation or Police Clearance; National Bureau of Investigation (NBI) / Philippine National
and Police (PNP)
Land Transportation Office (LTO) Central Office / Regional
7. Original Certificate of No Apprehension for the past twelve (12) months
Offices
8. Original copy of result of the written examination Land Transportation Office (LTO) Central Office
ACCREDITATION OF DRIVING SCHOOLS' INSTRUCTOR (NEW) 103

1. Submits the duly accomplished 1. Receives application and evaluates
application form and requirements completeness of the requirements Secretariat, Regional
Committee on
1.1. Issues Payment Order Slip None 1 Hour Accreditation of Driving
(POS) for Application/ Examination School/ Evaluator, Traffic
Fee Safety Division
1.1. Receives POS
2. Proceeds to the Cashier for 2. Accepts payment and issue manual
payment of application/ examination Official Receipt (OR)
fee Application Fee Cashier, Operations
2.1. Receives the OR. 30 minutes
P200.00 Division (RO/CO)
2.1. Furnishes the Secretariat with
the File Copy of the OR.
3. Forwards the application with the Secretariat, Regional
requirements to Central Office Committee on
* This applies to application received Accreditation of Driving
at the Regional Office. School
4. Reviews the application and
validates authenticity of the
requirements upon receipt thereof. Chief, Traffic Safety
4. None None 1 day
4.1. Recommends approval of Division
application and issuance of
certificate of accreditation .
5. Informs the applicant thru the
Regional Office for the payment of
5. None None 30 minutes TSD Staff
accreditation fee and issuance of
Provisional Authority via email

6. Issues Payment Order Slip (POS)
6. Receives POS None 30 minutes Committee on
and prepares Provisional Authority.
Accreditation
7. Proceeds to Regional Office for 7. Collects payment of accreditation fee Accreditation Fee
P1,000.00 Cashier, CO / RO
the payment of accreditation fees. and issues manual Official Receipt 30 minutes
Operations Division
Receives Official Receipt (OR). (OR).
8. Approves and signs the Provisional
None 1 day Regional Director
Authority.
8. Receives the Provisional 8.1. Issues Provisional Authority to Secretariat, Regional
Authority. the applicant. Committee on
None 30 minutes
8.2. Forwards photocopy of OR to Accreditation of Driving
Central Office School
9. Countersigns and endorses the Chairperson, CO

9. None Certificate of Accreditation to the None 1 day Accreditation Committee/
Assistant Secretary for approval. Executive Director
10. Approves and signs the Certificate

of Accreditation
11. Forwards the Certificate of Releasing Clerk
11. None None 1 day
Accreditation to the Regional Office TSD
Releasing Clerk/
12. Receives Certificate of 12. Releases Certificate of Secretariat Regional
None 15 minutes
Accreditation Accreditation Committee on
Accreditation
5 days,
TOTAL: P1,200.00 4 Hours,
15 minutes
Note:
a. Accreditation of Driving School Instructors is under multi-stage processing.
c. In case any of the prohibited acts is committed, the corresponding administrative penalties and sanctions are listed on the next page.

23. ACCREDITATION OF DRIVING INSTRUCTOR - RENEWAL
Authority granted by LTO to practice as a driving school instructor
Who may avail: Previously accredited Driving School Instructors who have attended a retooling program.

1. Duly accomplished Application Form Regional Office / Land Transportation Office Official
Professional Driver's License for the vehicle category to be lectured for Applicant
at least five (5) years
3. Presentation of Original and submission of one (1) photocopy of
Driving School / Training Center
Employee's ID
4. Original copy of Certificate of No Apprehension for the past twelve Land Transportation Office (LTO) Central Office /
(12) months Regional Offices
5. Previous Accreditation Certificate (Original) or Certified photocopy of Applicant / Land Transportation Office (LTO) Issuing
Accreditation Certificate in case of loss office
6. Presentation of the original and submission of one (1) photocopy of
Land Transportation Office (LTO)
Certificate of Attendance to a retooling program
ACCREDITATION OF DRIVING SCHOOLS' INSTRUCTOR (RENEWAL) 106

PROCESSING PERSON
TIME RESPONSIBLE
Secretariat,
1. Submits the duly Regional Committee
1. Receives application and evaluates
accomplished application form None 30 minutes on Accreditation of
completeness of the requirements.
and requirements Driving School/
Evaluator, TSD
2. Reviews the application and validates

authenticity of the requirements upon Regional Committee
receipt thereof on Accreditation /
2. None None 1 day
2.1. Recommends approval of Chief, Traffic Safety
Division
application and issuance of certificate
of accreditation .
3. Advises the applicant to pay the Secretariat,
accreditation fee thru email Regional Committee
3. None None 30 minutes on Accreditation of
3.1. Issues Payment Order Slip (POS) Driving School/
for renewal of accreditation Evaluator, TSD
4. Proceeds to Cashier for the 4. Accepts payment and issue manual

payment of renewal accreditation Official Receipt (OR)
fee Accreditation Fee Cashier, Operations
30 minutes
- P500.00 Division (RO/CO)
4.1. Receives the OR. 4.1. Furnishes the Secretariat with the
File Copy of the OR.
Secretariat,
5. Prepares the Certificate of
Regional Committee
5. None Accreditation and routes to the None 30 minutes
on Accreditation/
signatories. Evaluator, TSD
ACCREDITATION OF DRIVING SCHOOL / TRAINING CENTER (RENEWAL) 107

PROCESSING PERSON
TIME RESPONSIBLE
6. Approves the recommendation and Chairperson,

Regional Committee
6. None countersigns the Certificate of None 1 day
on Accreditation /
Accreditation Chief, TSD
7. Approves and signs the Certificate of

Accreditation
Secretariat,
8. Receives Certificate of Regional Committee
8. Releases Certificate of Accreditation None 15 minutes
Accreditation on Accreditation of
Driving School
3 Days,
TOTAL: P500.00 2 Hours,
15 Minutes
ACCREDITATION OF DRIVING SCHOOL / TRAINING CENTER (RENEWAL) 108

PROHIBITIONS FOR DRIVING SCHOOL INSTRUCTORS
Prohibited Acts Fine
1. Failure to display Identification Card P500.00
2. Providing false or invalid information in the course of lecture P5,000.00
3. Practicing profession outside the authorized / accredited area P5,000.00
4. Failure to wear driving school standard uniform P5,000.00
PREVENTIVE SUSPENSION
If upon inspection or monitoring visits, the driving school or driving instructor is found to be violating the standards or existing
rules and regulationsor committed prohibited acts stipulated in the Memorandum Circular, the concerned LTO Director may
immediately impose preventive suspension to the said driving school instructor for not more than sixty (60) days pending the
outcome of the investigation.
ACCREDITATION OF DRIVING SCHOOL / TRAINING CENTER (PROHIBITED ACTS AND SANCTIONS) 109
24. EXAMINATION FOR DRIVING SCHOOL INSTRUCTORS
An application where theoretical examination is to be undertaken prior to accreditation as driving school instructor.
Applicant-Driving Instructor / Lecturer with the following qualifications:
1. Must be at least twenty-five (25) years of age
2. Must be a holder of a relevant four-year degree course or of automobile vocational training course
3. Must not have any traffic violations past twelve (12) months
Who may avail:
4. Must not have a history of suspension or revocation of driver's license for any cause
5. Must take and pass the neuropsychiatric test from a government accredited entity
6. Must not have been convicted by final judgemnt of a crime involving moral turpitude, or of a crime
punishable by prision coreccional under the Revised Penal Code
7. Must have passed a written examination given by Land Transportation Office.
1. Duly accomplished Application Form Land Transportation Office Official Website (lto.gov.ph)
2.Presentation of original and submission of one (1) photocopy of valid
Professional Driver's License for the vehicle category to be lectured for at Applicant
least five (5) years
3. Original Certificate of No Apprehension for twelve (12) months
Regional Offices
110
EXAMINATION FOR DRIVING SCHOOL INSTRUCTORS
1. Submits the duly 1. Receives application and evaluates
accomplished application form completeness of the requirements Secretariat, Regional
and requirements Committee on
1.1. Receives POS 1.1. Issues Payment Order Slip None 1 Hour Accreditation of Driving
School/
(POS) for Application/ Examination
TSD CO
Fee
2. Proceeds to the Cashier for 2. Accepts payment and issue

payment of application/ manual Official Receipt (OR)
examination fee Application Fee Cashier, Operations
10 minutes
2.1. Receives the OR. 2.1. Furnishes the Secretariat with P200.00 Division (RO/CO)
the File Copy of the OR.
3. Forwards the application with the

requirements to Central Office Secretariat, Regional
Committee on
* This applies to application Accreditation of Driving
received at the Regional Office. School
4. Receives the application and

schedules the written examination. TSD / Central Office
4. None None 1 day Committee on
4.1. Issues notification to the Accreditation
applicant thru email
EXAMINATION FOR DRIVING SCHOOL INSTRUCTORS 111

5. Takes the Driving Instructor's 5. Conducts the Driving Instructor's

None 1 day TSD CO
Written Examination Written Examination
6. None 6. Checks the written examination
Note: If failed, the applicant

can take another written 6.1. Prepares and issues
examination until he/she examination result, if Passed will
passed. issue certificate. If Failed will issue None 10 days TSD CO
Letter of Rejection).
6.2. Forwards the result to the

Central Office Committee on
Accreditation of Driving Schools.
12 days,
TOTAL: P200.00 1 Hour,
40 minutes
Note:
a. Examination for Driving School Instructor is under multi-stage processing.
EXAMINATION FOR DRIVING SCHOOL INSTRUCTORS 112

25. DRIVING ENHANCEMENT PROGRAM (DEP)
Driving Enhancement Program is conducted to educate existing drivers of the basic features of effective driving that every driver
or motorist should understand and practice during operation of a motor vehicle.

Office or Division:
Regional Offices
G2B- Government to Business
Who may avail: Government offices / Agencies, Private entities / associations / organizations
1. Letter request Government office/s or corporation/s, association/s

Government office/s or corporation/s, association/s
Driver's license or company ID
Government office/s or corporation/s, association/s
Passport size picture
DRIVING ENHANCEMENT PROGRAM 113

PROCESSING PERSON
TIME RESPONSIBLE
1. Attends seminar / workshop 1. Seminar / Workshop proper
Training Assistant/
1.1. Takes examination 1.1. Conducts the Seminar None 1 day
Person-in-charge
1.2. Conducts examination
2. Checks examination, prepares Training Assistant/
2. None None 1 day
results and certificates Person-in-charge
3. Signs examination result and
3. None None 1 day Training Head
Certificate of Completion
4. Receives written exam result and 4. Releases written exam result Training Assistant/
None 5 minutes
Certificate of Completion and Certificate of Completion Person-in-charge
3 days, 5
TOTAL: None
minutes
DRIVING ENHANCEMENT PROGRAM 114

III. MANUFACTURERS, ASSEMBLERS,
IMPORTERS, REBUILDERS, DEALERS
AND OTHER ENTITIES (MAIRDOEs)
External Services
1. ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS
AND/OR DEALERS (MAIRDs) - NEW
An authority granted to MAIRDs to transact business with LTO
Office or Division: Operations Division, LTO Central Office and Regional Office
Manufacturers, Assemblers, Importers, Rebuilders, and/or Dealers of Motor Vehicles and/or

components (Any natural person who is at least 18 years of age or any juridical person who is not
Who may avail:
disqualified by any existing law or regulation to engage in the manufacturing, assembly, importation,
sale and rebuilding, dealership of motor vehicles and/or components)
GENERAL REQUIREMENTS:
Customer Service Representative (CSR) of Operations
Division for Regional Offices/Operations Division, Central
1. Duly accomplished application form
Office / Land Transportation Office Official Website
(www.lto.gov.ph)
2. One (1) certified true copy of Mayor’s Permit/s specifying the
classification of business or Business Permit applying for:
a. Plant, if applying as manufacturer or assembler
b. Warehouse, if applying as importer Concerned Municipal or City Government Office
c. Display Center, if applying as Dealer
d. Rebuilding Center, if applying as Rebuilder
ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS AND/OR DEALERS (MAIRDs) - NEW 115
3. Affidavit of Undertaking by sole proprietor or highest ranking

company official that all stocks to be reported are compliant with all
Applicant
Philippine laws, rules and regulations relating to manufacture,
assembly, importation, registration and use in the Philippines.
4.Certification that the applicant has undergone the Orientation on

Land Transportation Office Central Office / Regional Office
Accreditation
5. Photos of the establishment Applicant
ADDITIONAL REQUIREMENT/S IF APPLYING AS:
Department of Trade and Industry (DTI) Board of

Assembler - One (1) certified true copy of Certificate of Membership
Investment (BOI)
Rebuilder - One (1) certified true copy of Certificate of Accreditation Department of Trade and Industry (DTI) - Fair Trade and
as Rebuilding Center Enforcement Bureau (FTEB)
Dealer - One (1) photocopy of Sales Invoice approved by BIR Bureau of Internal Revenue (BIR)
1. Submits scanned application and 1. Retrieves application and evaluates the MAIRDs Secretariat,
requirements via email to the completeness of the requirements Operations Division,
None 15 minutes
concerned Regional Office - Regional Office/
Operations Division Central Office
2. Conducts orientation regarding rules and
2. Undergoes orientation (owner / RO/CO Operations
regulations on accreditation and validates
authorized representative / manager) None 1 day Division Designated
the scanned photos of the establishment
and presents the actual establishment personnel
virtually
IF FAILED
2.1. Immediately informs the applicant
(owner / authorized representative / RO/CO Operations
2.1. Receives the information and
manager) of the deficiency or None 5 minutes Division Designated
instructions. (End of transaction)
nonconformity and to comply within 5 personnel
days.
1 day, 20
TOTAL:
minutes
IF PASSED
2.2. Submits the recommendation with RO/CO Operations
the requirements to the Chief Operations None 1 hour Division Designated
Division. personnel
3. Reviews the recommendation and

forwards the application to the Regional
Director for endorsement to Central Office
(in the case of applicant from the Region)
Regional
3. None or to the Chief, Operations Division (CO).
Accreditation
Committee,
3.1. Prepares endorsement of the None 2 days
Chairperson / Chief,
application to the Assistant Secretary Operations Division /
through Operations Division, Central MAIRDs Secretariat
Office
3.2. Advises the applicant to pay the
3.1 Receives POS application and accreditation fees.
Issues POS.
4. Proceeds to the cashier for payment 4.Collects payment and issues manual Application Fee
of fees. Official Receipt (OR). P500.00
* For NCR, payment of accreditation fee is Accreditation Cashier, Operations

10 minutes
at the Central Office Fee Division (RO/CO)
4.1. Furnishes the MAIRDs Secretariat P3,000.00 per
with the File Copy of the OR. classification
4.1. Receives the OR.
5. Endorses the application to the
5. None Assistant Secretary thru the Operations
Division, Central Office Regional Director /
5.1. Transmits the application to the None 1 day
MAIRDs Secretariat
Central Office thru the Operations
Division either electronically or thru
courier
* In the case of application directly

submitted to the CO, skip these steps.
6. Reviews and recommends approval of
Chief, Operations
the application for accreditation
6. None None 2 days Division (CO) /
6.1. Prepares the Certificate of Secretariat
Accreditation
Accreditation
8. Approves and signs the Certificate of
Accreditation
9. None 9. Uploads the accreditation number. None 30 minutes Operations Division
11. Retrieves the scanned copy of the 10. Email the scanned copy of the
None 5 minutes MAIRDs Secretariat
Certificate of Accreditation Certificate of Accreditation
8 days, 2
TOTAL: P 3,510.00
hours
Note: a. Accreditation of MAIRDs is under multi-stage processing.

c. The LTO has the option to conduct ocular inspection of the establishment for monitoring purposes.
2. ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS, DEALERS
(MAIRDs) - RENEWAL
Annual authority granted to MAIRDs to transact business with the LTO
Office or Division: Operations Division, Regional Office and Central Office
Type of Transaction: G2B – Government to Business
Accredited Manufacturers, Assemblers, Importers, Rebuilders, and/or Dealers of Motor Vehicles and/or
Who may avail:
components

Division, Regional Office,
1. Duly accomplished application form
(www.lto.gov.ph)
2. One (1) Certified true copy of Valid Mayor’s Permit/s or Proof of
Concerned municipal or City government office
Application for renewal of Permit with Official Receipt
3. Affidavit attesting to its continuing compliance with all the requirements
for accreditation, stock and sales reporting, unless there are changes
Applicant
thereto in which case the applicant shall submit the applicable
documents.
ACCREDITATION OF MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS, DEALERS (MAIRDs) - RENEWAL 120

1. Submits scanned application 1. Retrieves application and
and requirements via email to evaluates the completeness of the
the concerned Regional Office - requirements MAIRDS Secretariat,
Operations Division 1.1. Issues Payment Order Slip None 15 minutes Regional Office /
(POS) Central Office
1.1. Receives POS and
receiving copy
2. Accepts payment and issues Application Fee
payment of fees and receives P 500.00
manual Official Receipt (OR)
manual OR Accreditation Fee
2.1. Furnishes the MAIRDs P 1,000.00 per Cashier, Operations
10 minutes
Secretariat with the File Copy of classification Division
2.1. Receives the OR. the OR. Legal Research
Fee
P 10.00
3. Prepares Certificate of
3. None None 15 minutes MAIDRS Secretariat
Accreditation
4. Initials the Certificate of
Accreditation and forwards the same Chief, Operations
to the Office of the Assistant Division
Regional Director

Assistant Regional
5. None Accreditation and forwards the same None 1 hour
Director
to the Office of the Regional Director

6. Signs the Certificate of
Accreditation
7 . Uploads the customer's details in
7. None None 15 Minutes Person-in-Charge
the system
8. Retrieves the scanned copy of 8. Email the scanned copy of the
None 5 minutes MAIDRS Secretariat
the Certificate of Accreditation Certificate of Accreditation
P1,510.00
1 day, 2 hours,
TOTAL: (1,000.00 per
15 minutes
classification)
Note:
a. Delinquent/Expired accreditation shall be collected 100% penalty per classification

MAIRDOEs ACCREDITATION FEES
APPLICATION FEE LEGAL RESEARCH ACCREDITATION FEE

TYPE TOTAL
LEGAL FEE OR OTHER FEES:
Certified Copy Of
P 500.00 P 10.00 P 500.00 P 1,010.00
Other Certification P 500.00 P 10.00 P100.00 P 610.00
Expired Accreditation per

P 1,000.00 P 10.00 P1, 000.00 P2,010.00
Classification
MAIRDOEs ACCREDITATION FEES 123

PENALTIES (Sec. 9 of AO No. AVT-2014-023)
9.1. Whenever the Assistant Secretary finds a justifiable ground, that:
9.1.1. Commission of fraud and misrepresentation in the filing of the application and its operations, including stock and sales
reporting.
9.1.2. Failure to comply with the standard requirements herein provided in this Order and other laws and their implementing rules
and regulations
9.1.3. Submission of fraudulent, fake or falsified stock/sales periodic reports as required by law, rules and regulations.
In items 9.1.1. and 9.1.3. hereof, the LTO reserves the right to institute criminal actions against the concerned persons or entities.
9.2. After due notice and hearing, LTO shall impose, when warranted, any of the following applicable administrative penalties:
First Offense - Php 100,000.00
Second Offense - Php 500,000.00 and suspension of not more than six (6) months
Third Offense - Cancellation of Certificate of Accreditation and blacklisting and cancellation of the Certificate
of Stocks Reported (CSR), sales report and registration, if warranted.
ACCREDITATION OF MAIRDs - PHOHIBITED ACTS AND PENALTIES 124

3. ENROLLMENT AND STOCK REPORTING OF OTHER ENTITIES
This governs the enrollment of Other Entities into the LTO IT System in order to process Stock Reporting
Office or Division: Operations Division, LTO Central Office
Diplomats, Tax-Exempt, Returning Resident under the No Dollar Importation, Government Agencies
Who may avail:
Individual Person/Entity (for personal use), Auctioneers

1.Duly accomplished application form Division, Central and Regional Offices except LTO NCR
Land Transportation Office Official Website (www.lto.gov.ph)
2. One (1) photocopy of Certificate of Payment Bureau Of Customs

3.Original Stencils of Engine and Chassis Number Motor vehicle owner
4. Authorization letter with the ID of the authorizing official and of the For Authorization letter: Authorizing official/ client
representative For ID: Any issuing government agency, company
Note:
a. Acceptable Government issued ID's - Philippine passport, Social Security System (SSS) Card, UMID Card, PhilHealth ID, TIN
Card, Postal ID, Voter’s ID, Professional Regulation Commission (PRC) ID, Senior Citizen ID, OFW ID, Overseas Workers Welfare
Administration (OWWA) ID, National Council of Disabled Affairs (NCDA) ID, Solo Parent ID,Voter’s Certification, Government
Services and Insurance System (GSIS) e-Card, Seaman's Book, Government Owned and/or Controlled Corporations (GOCC) ID,
Home Development Mutual Fund (HDMF) ID, Department of Social Welfare and Development (DSWD) Certification, Integrated Bar
of the Philippines (IBP) ID
ENROLLMENT AND STOCK REPORTING OF OTHER ENTITIES 125

PROCESSING PERSON
TIME RESPONSIBLE
the requirements
Receiving Clerk/
1. Submits supporting documents 1.1. Validates the electronic None 15 minutes
Evaluator
Certificate of Payment (CP)
1.2. Issues Payment Order Slip
(POS) for enrollment
2. Proceeds to the Cashier for For Diplomat
payment of fees and other charges 2. Accepts payment P110.00
(P100 enrollment fee,
2.1. Issues manual Official
P10 LRF)
Receipt (OR) 10 minutes Cashier
For Individual
2.1. Receives the OR P1,010.00
2.2. Forwards to the evaluator (P1000 enrollment
for uploading fee, P10 LRF)
3. Enrolls/Uploads owner's
3. None information and MV details in the None 30 minutes Evaluator
system

PROCESSING PERSON
TIME RESPONSIBLE
4. Reviews and approves the
transaction
4.1. Issues POS for Certificate
of Stock Reported (CSR)
5. Proceeds to the Cashier for 5. Accepts payment and issues P 209.06 (P30
payment of fees OR Certification , P10
10 minutes Cashier
LRF, P169.06
5.1. Receives OR Computer Fee)
6. Receives OR, Prints and

6. Submits OR
Releases CSR Releasing Clerk/
None 15 minutes
Evaluator
6.1. Receives OR and CSR
For Diplomat
P319.06 1 Hour, 50
TOTAL:
For Individual minutes
P1,219.06

4. STOCK REPORTING OF MANUFACTURERS, IMPORTERS AND REBUILDERS THAT ARE NOT UNDER
DO-IT-YOURSELF (DIY)
Certification pertaining to reporting of stocks of motor vehicle and/or its components by accredited Manufacturers, Importers and
Rebuilders
Operations Division, Central Office
Office or Division:
For Used Imported Motor Vehicles from Subic Freeport - Operations Division Region 3
G2B – Government to Business

G2C - Government to Citizen
Who may avail: Accredited Manufacturers, Importers and Rebuilders
4.1. Imported Motor Vehicle and/or Components
1. One (1) photocopy of Certificate of Payment (CP) (Owner's copy to be

Bureau Of Customs (BOC)
presented)
2. One (1) clear and legible stencils of engine and/or chassis numbers Motor vehicle owner/ Importer
3. One (1) hard and soft copy of the stock report Accredited Importer/Rebuilder
4. Original Authorization letter with original and one (1) photocopy of any ID
For authorization letter: Authorizing official
with photo and signature of the ID of the authorizing official and of the
For ID: Any issuing government agency,company
representative
5. One (1) photocopy of Certificate of Conformity (COC) if brand new (except Department of Environment and Natural Resources
electric vehicles) (DENR)
STOCK REPORTING OF MANUFACTURERS, IMPORTERS AND REBUILDERS THAT ARE NOT UNDER DO-IT-YOURSELF (DIY) 128
4.2. Additional Requirements for locally manufactured chassis
1. Original Sales Invoices of materials used in the manufacture of the chassis Supplier of the materials used
Note:
a. Acceptable Government issued ID's - Philippine passport, Social Security System (SSS) Card, UMID Card, PhilHealth
ID, TIN Card, Postal ID, Voter’s ID, Professional Regulation Commission (PRC) ID, Senior Citizen ID, OFW ID, Overseas
PROCESSING PERSON
TIME RESPONSIBLE
1. Submits application form 1. Receives application and
evaluates the completeness and
authenticity of all the required None 5 minutes
documents, and issue claim stub
1.1. Receives claim stub 1.1. Uploads stocks into the LTO Receiving Clerk/
Evaluator
IT, scan stencils of engine /
chassis, validates scanned
images of engine and chassis None 30 minutes
numbers vis-a-vis documents
submitted
2. None 2. Reviews and approves

transaction, prints Pay Order Slip
(POS) and issues the same None 15 minutes Approving Officer
2.1. Receives POS
Application Fee
P 40.00
payment of fees Official Receipt (OR)
IT fee 5 minutes Cashier
P 169.06
TOTAL P209.06
3.1. Receives OR
PROCESSING PERSON
TIME RESPONSIBLE
4. Receives OR, prints Certificate
of Stock Reported (CSR) and
4. Submits OR releases CSR and OR Evaluator/ Releasing
None 5 minutes
Officer
4. Receives CSR and OR
TOTAL: P209.06 1 hour / unit
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return
on the next working day and be prioritized at the step where he/she stopped.
5. SALES REPORTING OF MANUFACTURERS / IMPORTERS / REBUILDERS THAT ARE NOT UNDER DO-
IT-YOURSELF (DIY)
Pertaining to reporting of sales of motor vehicle and/or its components by accredited manufacturers, importers and rebuilders
Concerned Operations Division, Regional Offices and

Office or Division: Operations Division, Central Office - For Tax Exempt, Diplomat, Returning Resident, Government
Agencies and Reactivation of the accreditation
G2B – Government to Business
Who may avail: Accredited manufacturers / importers / rebuilders
1. Original Sales Invoice / one (1) photocopy of Commercial Invoice /

Manufacturer, Importer, Rebuilder
Certificate of Title from the country of origin
2. Original Certificate of Stock Reported Manufacturer, Importer, Rebuilder
SALES REPORTING OF INDIVIDUALS / ENTITIES THAT ARE NOT INCLUDED IN DO-IT-YOURSELF (DIY) PROCESSING 132
6. SALES REPORTING OF DEALERS THAT ARE UNDER DO-IT-YOURSELF (DIY)
Pertaining to reporting of sales of motor vehicle and/or its components by accredited dealers
Office or Division: Concerned Operations Division, Regional Offices
Type of Transaction: G2B – Government to Business
Who may avail: Accredited dealers
1. Original Sales Invoice / one (1) photocopy of Commercial Invoice /

Dealer
Certificate of Title from the country of origin
2. Original Certificate of Stock Reported Dealer
1. Submits application and 1. Receives application and
requirements evaluates the completeness and
authenticity of all the required
documents None 10 minutes Evaluator
1.1. Encodes and uploads data

into the LTO IT System
2. None 2. Approves transaction None 20 minutes Approving Officer
3. None 3. Releases transaction None 5 minutes Releasing Officer
TOTAL: None 35 minutes
IV. MOTOR VEHICLE INSPECTION (MVI)
External Services
1. MOTOR VEHICLE INSPECTION
Test conducted to ensure the road worthiness of motor vehicles
Office or Division: Motor Vehicle Inspection Centers, authorized LTO District Offices (DO) / Extension Offices (EO)
Who may avail: Motor Vehicle Owner

1.1. For Renewal of Motor Vehicles Registration
1. Original and/or one (1) photocopy of Official Receipt (OR) / Certificate of
Motor Vehicle owner
Registration (CR)
2. Original and/or one (1) photocopy of Certificate of Public Convenience
Land Transportation Franchising Regulatory Board
(CPC) or Order for dropping and substitution (Change Classification) (If For
(LTFRB)
Hire)
1.2. All applicable miscellaneous registration transactions
1. Original and/or one (1) photocopy of OR / CR Motor Vehicle owner
2. Original Deed of Sale (Transfer of Ownership) Motor Vehicle owner
3. Original Philippine National Police - Highway Patrol Group (PNP-HPG)
Philippine National Police - Highway Patrol Group
clearance (for transfer of ownership and change engine, chassis, color and
(PNP-HPG) Motor Vehicle Clearance Division
body configuration) and corresponding affidavit
1.3. Apprehended motor vehicles requiring inspection
1.Original and/or one (1) photocopy of Official Receipt (OR) / Certificate of
Motor Vehicle owner
Registration (CR)
2. Original Driver's copy of Temporary Operators Permit (TOP) Motor Vehicle owner / apprehended driver
MOTOR VEHICLE INSPECTION 135

A. Motor Vehicle Inspection Center (MVIC)

1. Receives requirements and
evaluates the completeness and
authenticity of the requirements, stamps
1. Submits requirements None 5 minutes Receiving Clerk
“received” the receiving copy of the
application and issues Payment Order
Slip (POS)
2. Proceeds to the Cashier for 2. Accepts payment from applicant and
Refer to Motor
payment of fees issues Official Receipt (OR)
Vehicle Inspection 5 minutes Cashier
2.1. Receives O.R Fees and Charges
3. Inspects motor vehicle /conducts

3. Present the Motor Vehicle for
emission tests and fills out the None 30 minutes Inspector
Inspection
inspection report
4. None 4. Approves inspection report None 10 minutes Approving Officer
5. Issues inspection report/returns

requirements to the applicant
5.1. If failed, advises the applicant to None 10 minutes Releasing Clerk
5. Receives inspection report and
correct the defect/s and return for re-
requirements
inspection
Refer to Motor
Vehicle
TOTAL: Inspection Fees 1 hour
and Charges on
Page 138-139

B. District Offices
1. Submits required documents 1. Receives required documents

1.1. Presents Motor Vehicle
1.1. Conducts ocular inspection
1.2. Fills-out inspection report None 20 minutes Inspector
1.3. If failed, advises the applicant to

correct the defect/s and return for re-
inspection

MOTOR VEHICLE INSPECTION SCHEDULE OF FEES AND CHARGES
SCHEDULE OF FEES
MOTOR VEHICLE TYPE TOTAL
SMOKE EMISSION TEST MOTOR VEHICLE INSPECTION
Motor vehicle with GVW equal to

P 40.00 P 50.00 P 90.00
or less than 4,500 kgs.
Motor vehicle with GVW more

P 40.00 P 75.00 P 115.00
than 4500 kg.
MC/TC P 40.00 P 50.00 P 90.00
1. A penalty of fifty pesos (P 50.00) shall be collected for every vehicle that fails to meet the hereunder schedule for testing.
MOTOR VEHICLE INSPECTION SCHEDULE OF FEES AND CHARGES 138

SCHEDULE OF MOTOR VEHICLE INSPECTION
LAST DIGIT OF PLATE NO. MIDDLE DIGIT OF PLATE NO. WEEKLY INSPECTION
1 - January
2 - February 1, 2, 3 1st Week
3 - March
4 - April
5 - May 4,5,6 2nd Week
6 - June
7 - July
7,8 3rd Week
8 - August
9 - September
9,0 4th Week
0 - October
2. Re-inspection fee is collected when a motor vehicle fails the first inspection. Re-inspection of the vehicle shall cover only the item
where it previously failed.
3. Should a motor vehicle fail any or both smoke emission tests and motor vehicle inspection, applicable fee or fees shall be
collected accordingly during re-inspection.
MOTOR VEHICLE INSPECTION SCHEDULE OF FEES AND CHARGES 139

V. REGISTRATION
External Services
1. INITIAL REGISTRATION OF MOTOR VEHICLE
One of the core mandates of the LTO pursuant to Republic Act No. 4136 and other special laws is to register roadworthy and
emission compliant motor vehicles
A. New Registration Units of the Regional Offices (ROs) and authorized LTO District Offices (DOs) /
Extension Offices (EOs)
B. For exempt Motor Vehicles (MVs) , Under bond and MVs under written commitment : Diliman District
Office or Division:
Office
C. For Used Imported from Subic Freeport - LTO SBMA Extension Office

Who may avail: Accredited importers / dealers and Motor vehicle owners
1.1. Brand New Locally Assembled / Manufactured Completely Built Units (CBU) / Imported CBUs / Brand new local
imported trailer
General Requirements
Accredited Manufacturer / Assembler / Importer /

1. Original Sales invoice
Rebuilder / Dealer (MAIRD)
2. Original LTO copy or electronically transmitted appropriate insurance Accredited insurance companies by the Insurance
Certificate of Cover (Third Party Liability) Commission
INITIAL REGISTRATION OF MOTOR VEHICLE 140

3. Original copy of Philippine National Police - Highway Patrol Group (PNP-

HPG) Motor Vehicle (MV) Clearance Certificate and Special Bank Receipt PNP-HPG MV Clearance Division
(SBR)
Accredited Manufacturer / Assembler / Importer /
4. Original Certificate of Stock Reported (CSR)
Rebuilder / Dealer (MAIRD)
5. Payment Reference Number if payment is made through e-PAT LANDBANK Link.BizPortal
Additional Requirements
1.1.1. Brand new motorcycle with sidecar (TC)
Original Affidavit of Attachment for sidecar executed by the owner and

Owner, mechanic
mechanic stating among other the date of completion
1.1.2. Tax Exempt
1. Original duly accomplished Motor Vehicle Inspection Report (MVIR) with Land Transportation Office District Office / Extension
Certificate of Compliance to Emission Standard (CCES), if used imported Office, Motor Vehicle Inspection Center (MVIC)
Department of Trade and Industry -Fair Trade
2. Certified true copy of Release Certificate, if used imported
Enforcement Bureau (DTI - FTEB)
3. DFA Endorsement DFA Protocol Office
1.1.3. Used-Imported
1.1.3.1. Exempted from EO 156/877-A

1. One (1) photocopy of Commercial invoice / Certificate of Title with
Country of Origin
English translation authenticated by the Embassy
Certificate of Compliance to Emission Standard (CCES) Office, Motor Vehicle Inspection Center (MVIC)
1.1.3.2. Through the no dollar importation
1. One (1) photocopy of Commercial invoice of Motor Vehicle or Certificate

Country of origin
of Title issued by the country of origin
2. Original / certified true copy of Authority under the No Dollar Importation. Department of Trade and Industry -Fair Trade
If no authority, Seizure Proceedings and Notice of Award Enforcement Bureau (DTI - FTEB)
3. Original Affidavit of first and last importation Bureau of Customs (BOC)
Certificate of Compliance to Emission Standard (CCES) Office, Motor Vehicle Inspection Center (MVIC)
5. Certified true copy of Release Certificate
1.1.4. Rebuilt trucks and buses
1.1.4.1. With new or used imported engine and/or chassis
1. One (1) photocopy of Commercial / Sales Invoice from country of origin Country of origin

2. Original Affidavit of Rebuilt executed by the accredited rebuilder, stating

Accredited rebuilder
among others the date of completion
3. Original Certificate of Stock Reported (CSR) of rebuilt truck / bus Operations Division of Central Office, Regional Office
4. One (1) Certified true copy of DTI – FTEB Endorsement
5. One (1) photocopy of Certificate of Payment issued if parts/components
Bureau of Customs (BOC)
are imported
1.1.5. Imported motor vehicles acquired through public bidding

1. One (1) Certified true copy of Official Receipt evidencing payment of
Bureau of Customs (BOC)
acquisition cost
2. One (1) Certified true copy of the Notice of Award Bureau of Customs (BOC)

PROCESSING PERSON
TIME RESPONSIBLE
1. Receives requirements and

1. Submits requirements evaluates the completeness and
authenticity of the requirements
Receiving Clerk /
1.1. Retrieves Motor Vehicle (MV) Evaluator / Input
information from the system and None 30 minutes
Clerk
1.2. Encodes / supplies details not

cascaded from MAIDRs

3. Accepts payment
payment of fees.
Computer Fee
3.1. For the payments made
P169.06
through e-PAT, verifies Payment
Legal Research Fund
Reference Number through the
P10.00
Merchant Payment Inquiry Facility 1 hour Cashier
Transaction Fee
under process payment module.
(Refer to Registration
Schedule of Fees on
3.2. Prints and issues Official page 153-157)
Receipt (OR)
3.1 Receives OR

PROCESSING PERSON
TIME RESPONSIBLE
4. Prints Certificate of Registration

4. None None 15 minutes Supply Officer
(CR)
5. None 5. Reviews transaction and signs CR None 30 minutes Chief of Office
6. Presents OR 6. Tags as released plates and sticker
6.1. Issues OR, CR, sticker, plates Releasing

None 30 minutes
Officer/Supply Officer
and RFID sticker
6.1 Receives OR, CR, sticker,
plates and RFID sticker
P179.06 +
Transaction fee
(Refer to 3 hours, 15
TOTAL:
Registration minutes
Schedule of Fees on
page 153-157)
b. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on the
next working day and be prioritized at the step where he/she stopped

2. RENEWAL OF MOTOR VEHICLE (MV) REGISTRATION
Pursuant to Republic Act No. 4136 and other special laws, one of the core mandates of the LTO is to register roadworthy and
emission compliant motor vehicles for the current year depending on the plate ending
A. LTO District Offices (DOs) / Extension offices (EOs) / E-Patrols
B. For Tax Exempt : Diliman District Office

Office or Division:
C. For Other Exempt Vehicles (OEVs): LTO DO / EO nearest to the Special Economic Zone
D. For “For-Hire” MVs in NCR : Public Utility Vehicle Registration Center (PUVRC) and Public Utility
Vehicle Registration Extension Center (PUVREC)
Classification: Simple Transaction

Who may avail: Motor vehicle owners
1. LTO Copy and electronically transmitted appropriate insurance Accredited insurance companies by the Insurance
Certificate of Cover (Third Party Liability) Commission
Land Transportation Office District Office/ Extension

2. Duly accomplished Original Motor Vehicle Inspection Report (MVIR)
Office
RENEWAL OF MOTOR VEHICLE REGISTRATION 146

3. Original copy of Certificate of Emission Compliance (CEC) Private Emission Testing Center (PETC)
2.1.Tax Exempt
Original Endorsement with control number Department of Foreign Affairs (DFA) Protocol’s Office
2.2. Other Exempt Vehicle (OEV) under Special Economic Zones
Original Certification that the Motor Vehicle is still classified as Other

Concerned special economic zones
Exempt Vehicle (OEV)
2.3. For Hire
1. Electronically transmitted franchise confirmation (For Motor Vehicles) /

Land Transportation Franchising and Regulatory
Provisional Authority (PA) or Petition for extension of validity duly received
Board (LTFRB)
by LTFRB with OR
2. One (1) Certified Copy of the valid Motorized Tricycle Operator’s Permit
Concerned municipal or city government office
with Official Receipt (MTOP)
2.4. Stolen and Recovered
1. Presentation of original and submission of one (1) photocopy of the Philippine National Police (PNP), other law
Lifting of General Alarm enforcement agencies
2. Presentation of original and submission of one (1) photocopy of the Philippine National Police (PNP), other law
Report of Recovery enforcement agencies

3. Presentation of original and submission of one (1) photocopy of the of Philippine National Police (PNP), other law
Alarm Sheet enforcement agencies
4. Original PNP Crime Laboratory (macro etching report) or National
Philippine National Police (PNP), National Bureau of
Bureau of Investigation (NBI) report, fully identifying the motor vehicle and
Investigation (NBI)
stating therein the tampering done on the engine or chassis, if any
5. Original Certificate of re-stamping in case of tampered engine / chassis Original registering LTO District Office
2.5. Reactivation of Storage
1. LTO Copy and electronically transmitted appropriate insurance Accredited insurance companies by the Insurance
Certificate of Cover (COC) Commission
Land Transportation Office District Office/ Extension

3. Duly accomplished Original Motor Vehicle Inspection Report (MVIR)
Office/ Motor Vehicle Inspection Center (MVIC)
Private Emission Testing Center (PETC) / Motor
4. Original Certificate of Emission Compliance (CEC)
Vehicle Inspection Center (MVIC)
5. Original Receipt of Return Plate and Licenses (RRPL) Registered Motor Vehicle owner
6. If for hire, electronic confirmation of valid franchise or PA or extension of Land Transportation Franchising Regulatory Board
validity or Motorized Tricycle Operator's Permit (MTOP) with valid Offiicial (LTFRB) / Concerned municipal or city government
Receipt (OR) office

PROCESSING PERSON
TIME RESPONSIBLE

1. Submits requirements completeness and authenticity of
the requirements
Receiving
1.1. Retrieves Motor Vehicle None 20 minutes Clerk/Evaluator
(MV) information and
requirements cascaded from
the system and generates
transaction ID
3. Proceeds to the Cashier for 3. Accepts payment and issues Computer Fee
payment of fees Official Receipt (OR) P169.06
Legal Research Fund
P10.00
3.1 Receives OR 1 hour Cashier
Transaction Fee
(Refer to Registration
Schedule of Fees on
page 153-157)
4. Releases stickers and tags in

4. Presents OR Releasing
the system
None 15 minutes Officer/Supply
Officer
4.1 Receives sticker
RENEWAL OF MV REGISTRATION AND STORAGE REACTIVATION 149

PROCESSING PERSON
TIME RESPONSIBLE
P179.06 +
Transaction fee
(Please refer to 2 hours, 5
TOTAL:
Registration minutes
Schedule of Fees on
page page 153-157)
c. The evaluator may require presentation of the original OR if he finds a discrepancy in the previous payment in the system.
RENEWAL OF MV REGISTRATION AND STORAGE REACTIVATION 150

3. STORAGE OF MOTOR VEHICLE
Refers to the transaction where the Motor Vehicle (MV) / Motorcycle (MC) plates, Certificate of Registration (CR) and Official
Receipt (OR) are surrendered to the LTO and the vehicle shall not be operated for a period of time until reactivated.
Office or Division LTO District / Extension Offices that processed the storage transaction
1. Original Certificate of Registration (CR). In the absence of CR, submit

Applicant
affidavit of loss
2. Motor Vehicle / Motorcycle plates Applicant
STORAGE OF MOTOR VEHICLE 151

1. Submits requirements 1. Receives requirements
1.1. Issues queue number

Receiving Clerk/
None 30 minutes
Evaluator
1.2. Retrieves Motor Vehicle
1.1. Receives queue number information from the system
and generates transaction ID

transaction
3. Proceeds to the cashier for 3. Accepts payment and issues
payment of fees Official Receipt (OR) SF P45.00
CF 169.06
1 hour Cashier
3.1. Receives OR LRF 10.00
Total P224.06
4. Issues Receipt of Returned

4.Presents OR None 15 minutes Supply Officer
Plate and Licenses (RRPL)
TOTAL: P224.06 2 hours
STORAGE OF MOTOR VEHICLE 152

REGISTRATION SCHEDULE OF FEES
PRIVATE & GOVERNMENT CARS-Based on Gross Vehicle Weight (GVW) and Year Model
VEHICLE CATEGORY TRANSACTION FEE
PASSENGER CARS
A. Light Vehicles up to 1,600 kgs.
a. Year 2001 Onwards P 1,600.00
b. Year 1995 to 2000 P 2,000.00
c. Year 1994 & Below P 1, 400.00
B. Medium Vehicles 1,600 to 2,300 kgs.

b. Year 1997 to 2000 P 6,000.00
c. Year 1995 & 1996 P 4,800.00
d. 1994 and below P 2,400.00
C.Heavy Vehicles 2,301 kgs. & Up
b. Year 1995 to 2000 P 12,000.00
c. Year 1994 & Below P 5,600.00
REGISTRATION SCHEDULE OF FEES 153

D. Motor Cycles
a. Without Sidecar P240.00
b. With Sidecar (including three-wheeled vehicle -cargo type) P 300.00
UTILITY VEHICLES AND SUV MODELS 1990 & EARLIER
A. GVW up to 2,700 kgs. P 2,000.00
B. GVW over 2,700 kgs. P2,000.00 + [(Actual GVW - 2,700 kgs. )x 0.40)]
Example: Actual GVW= 2,800 kgs. P 2,000.00 + [(2,800 kgs - 2,700 kgs.) x 0.40] = P2,040.00
SPORTS UTILITY VEHICLE (SUV)

A. GVW up to 2,700 kgs. P2, 300.00
B. GVW over 2,700 kgs. P2,300.00 + [(Actual GVW - 2,700 kgs.) x 0.46]
Example: Actual GVW = 2,800.00 kgs. P2,300.00 + [(2,800 kgs - 2,700 kgs) x 0.46] = P 2,346.00
TRUCKS/BUSES
A. GVW up to 2700 kgs. = 1,800.00 P1,800.00
B. GVW over 2,700 kgs. P1,800.00 + [Actual GVW - 2,700 kgs.) x .24]
Example: Actual GVW = 4,600 kgs. P1,800.00 + [(4,600 kgs. - 2,700 kgs) x 0.24] =P 2,256.00

TRAILERS Actual GVW x 0.24
Example: Actual GVW =10,000 kgs. 10,000 kgs. X .24= 2,400.00 `
Weekly Surcharge for (1) MC/TC - 100.00

50% penalty shall be collected for delinquent registration
FOR HIRE- Based on Gross Vehicle Weight (GVW)
PASSENGER CARS
A. Light Vehicles up to 1,600 kgs. P900.00
B. Medium Vehicles 1,601 to 2,300 kgs. P1,800.00
Note: All For Hire Passenger Cars are Ageless
UTILITY VEHICLES (UV)
GVW up to 4,500 kgs. Actual GVW x 0.30
Example: Actual GVW = 4,300 P4,300.00 x 0.30 =P1,290.00

SPORTS UTILITY VEHICLE (SUV)
a. GVW up to 2,700 kgs. P 2,300.00
b. GVW in excess of 2,700 kgs. P 2,300.00 + [(Actual GVW - 2,700 kgs) x 0.46]
Example: Actual GVW = 2,800 kgs. P 2,300.00 + [(2,800 kgs - 2,700 kg) x 0.46] =P 2,346.00
MOTORCYCLES/MOPEDS/TRICYCLES
A. Without Sidecar P 240.00
B. With Sidecar (including three-wheeled vehicle-passenger type) P 300.00
TRUCKS
A. GVW up to 2,700 kgs P1,800.00
B. GVW over 2,700 kgs. P 1,800.00 + [(Actual GVW - 2,700 kgs) x 0.30 ]
Example: Actual GVW = 4,600 kgs. P1,800 + [(4,600 kgs - 2,700 kgs) x 0.30 ] =P 2,256.00

TRUCKBUSES
GVW over 4,500 kg. Actual GVW x 0.30
Example: Actual GVW = 5,000 kgs. P 5,000.00 x 0.30 = P 1,500.00
TRAILERS Actual GVW x 0.24
Example: Actual GVW = 10,000.00 kgs 10,000 kgs. X .24 = 2,400.00
Note: a. Cross over is defined as having an engine of a light car and a body of a Utility Vehicle or a Sports Utility Vehicle.
1. If GVW is below 1600 kgs, collect MVUC for car light

2. if above 1600 kgs collect MVUC for UV
3. Three-wheeled vehicles includes Bajaj, Piaggio, E-trike, Motorella. If the GVW is 1000kgs and below, collect P300.00

4. MISCELLANEOUS TRANSACTIONS
These are motor vehicle transactions, other than new or renewal of registration, which may or may not require change of Certificate of
Registration (CR)
LTO District Offices (DO) / Extension Offices (EO)
Change classification of Private to Exempt, Exempt to Private and Exempt to Exempt can be transacted only at
Office or Division:
Diliman District Office
Cancellation of mortgage can be transacted at any LTO District Office
4.1. TRANSFER OF OWNERSHIP
Philippine National Police - Highway Patrol Group (PNP-
Motor Vehicle Clearance certificate, macro-etching report and Special Bank
HPG) Motor Vehicle Clearance Division
Receipt Special Bank Receipt (SBR)
Land Transportation Office (LTO) District Office / Extension
2. Duly accomplished original Motor Vehicle Inspection Report (MVIR)
Office, Motor Vehicle Inspection Center
3. LTO copy or electronically transmitted appropriate insurance Certificate of Accredited insurance companies by the Insurance
Cover (COC) / Endorsement of insurance Commission
MISCELLANEOUS TRANSACTIONS 158

4. Original Certificate of Emission Compliance (CEC) if with renewal Private Emission Testing Center (PETC)
5. One (1) photocopy of any valid government issued ID with photo and
Any issuing government agency
signature of vendor and vendee
4.1.1. Under bond Motor Vehicle
1. Original copy of the eletronically transmitted Certificate of Payment (CP) Bureau of Customs (BOC)
2. Original Deed of Sale. If registered under the name of partnership/sole

proprietorship or Corporation /Organization, original Board Resolution and
Registered Motor Vehicle owner
Secretary's Certificate indicating authority of signatory to sell or dispose the
motor vehicle.
4.1.2. Motor Vehicles acquired through a Sheriff’s Certificate of Sale issued under an Extra-Judicial Foreclosure Sale
1. Original Sheriff’s Certificate of Sale Appropriate court
2. Original Certificate of Registration - Encrumbered (CRE) (In the absence Registered Motor Vehicle owner, financing institution, issuing
thereof, a certification from the sheriff that the original copy was not turned Land Transportation Office (LTO) District Office / Extension
over at the time of sale) Office
4.1.3. Motor Vehicles acquired through a Sheriff’s Certificate of Sale through a Judicial Foreclosure Sale
1. Original Sheriff’s Certificate of Sale Appropriate court

2. Original Certificate of Registration - Encrumbered (CRE) (In the absence Registered Motor Vehicle owner, financing institution, court,
thereof, a certification that the original copy was not turned over at the time of issuing Land Transportation Office (LTO) District Office /
sale) Extension Office

4.1.4. Motor Vehicles acquired through an Extra-Judicial Foreclosure Sale conducted before a notary public
1. Original Certificate of Registration - Encrumbered (CRE) (In the absence
Financing institution, issuing Land Transportation Office
thereof, a certification from the sheriff that the original copy was not turned
(LTO) District Office / Extension Office
over at the time of sale)
2. Original Certificate of Sale Notary public
4.1.5. Motor Vehicles acquired through Sheriff’s Certificate of Sale Pursuant to a Money Judgment which has become final and
executory
1. Original copy of the Sheriff’s Certificate of Sale Appropriate court

2. Original Certificate of Registration (CR) (In the absence thereof, a Registered Motor Vehicle owner, financing institution, issuing
certification from the sheriff that the original copy was not turned over at the Land Transportation Office (LTO) District Office / Extension
time of sale) Office
4.1.6. Private Motor Vehicles /Motor Cycles
Registered Motor Vehicle owner, issuing Land Transportation
1. Original Certificate of Registration (CR)
Office (LTO) District Office / Extension Office
2. Original Deed of Sale/ Transfer/ Conveyance Registered Motor Vehicle owner
4.1.7. For Hire Motor Cycles with Side Car

1. Original Certificate of Registration (CR) or Certificate of Registration -
Registered Motorcycle owner
Encumbered (CRE)
2. Original Deed of Sale/ Transfer/ Conveyance with assumption of mortgage
with bank's conformity, in case of Certificate of Registration - Encumbered Registered Motorcycle owner
(CRE)
3. Original MTOP for Tricycle Concerned municipal / city government office

4.1.8. Motor Vehicles acquired through public bidding conducted by government office/entity
1. Original Certificate of Sale Concerned government office

2. Original affidavit of the Mechanic who conducted the bidding Notary public
4.1.9. Motor Vehicles acquired at public auction before a notary public by virtue of a mechanic’s lien
1. Original Certificate of Sale Notary public
2. Original Affidavit who conducted the public bidding as proof of compliance

Notary public
to the above requirements
3. Original Certificate of Registration (CR) (in the absence thereof, a
certification that conducted the public bidding that the original copy was not Registered Motor Vehicle owner, notary public
turned over at the time of sale)
4.1.10. Motor Vehicles acquired through Extra-Judicial Settlement of Estate of Deceased Person
Registered Motor Vehicle owner, Issuing Land Transportation

2. Original Deed of Extra Judicial Settlement of Estate in case the deceased

Surviving heir/s (Spouse / Children) of the Motor Vehicle
is survived by two (2) or more heirs or Affidavit of Sole Adjudication in case
registered owner
the deceased is survived by only one (1) heir
3. Affidavit of publication of the Deed in any newspaper of general circulation
Newspaper Publisher
for three (3) consecutive weeks
4.1.11. Motor Vehicles acquired through Judicial Settlement of Estate of Deceased Person
1. Original Certificate of Registration (CR) or affidavit of loss Registered Motor Vehicle owner
2. One (1) Certified true copy of Court Decision Appropriate court

4.2. ANNOTATION AND CANCELLATION OF MORTGAGE
4.2.1. Annotation of Mortgage and other Liens or Encumbrances
Registered Motor Vehicle owner, issuing Land Transportation

2. One (1) copy of duly annotated chattel mortgage contract with Official
Registry of Deeds
Receipt (OR)
4.2.2. Cancellation of Mortgage or other Liens and Encumbrances
Registered Motor Vehicle owner, financial institution, issuing
1. Original Certificate of Registration - Encumbered (CRE) Land Transportation Office (LTO) District Office / Extension
Office
* In the absence of original CRE, original copy of Affidavit of Loss stating
among others the following:
a. that the account has been fully paid;
b. that the Certificate of Registration - Encumbered (CRE) was lost and Registered Motor Vehicle owner
could no longer be found despite diligent efforts;
c. that the affiant is willing to be held liable in case the lien still exists
d. that the Certificate of Registration - Encumbered (CRE) is not
confiscated by any law enforcement agency
2. Certified copy of cancellation or release of Chattel Mortgage Financial Institution
3. Original Official Receipt (OR) of recording fee Registry of Deeds

4.2.3. Cancellation of Mortgage when the financing company (mortgagee) no longer exists and the release Mortgage Contract is
missing
Registered Motor Vehicle owner, financial institution, issuing
1. Original Certificate of Registration - Encumbered (CRE)
* In the absence of original CRE, original copy of Affidavit of Loss Office

2. One (1) Original Affidavit of Undertaking stating among others the
following:
a. that the account has been fully paid;
b. that the release of mortgage contract was lost and could no longer be
Registered Motor Vehicle owner
found despite diligent efforts;
c. that the affiant is willing to be held liable in case the lien still exists
d. that the Certificate of Registration - Encumbered (CRE) is not
confiscated by any law enforcement agency
3. Original Certification stating that the financing company is no longer in Securities and Exchange Commission (SEC) / Banko
existence Sentral ng Pilipinas (BSP)
4. Original Surety Bond based on the fair market value of the motor vehicle Accredited insurance companies by the Insurance
valid for one (1) year Commission
5. Original Affidavit of Publication Newspaper of general circulation
4.3 CHANGE CLASSIFICATION
1. Original Certificate of Registration (CR) / certification that the original
Registered Motor Vehicle owner, financing institution, issuing
Certificate of Registration - Encumbered (CRE) is with the financing company
and that it interposes no objection on the application for change classification
Office
(Private to For Hire)
2. LTO Copy or electronically transmitted appropriate insurance Certificate of Accredited insurance companies by the Insurance
Cover (COC) Commission

4.3.1. Private to For Hire
Land Transportation Franchising Regulatory Board (LTFRB)

1. One (1) copy of Decision or valid Motorized Tricycle Operator's Permit
For Valid MTOP : Concerned municipal / city government
(MTOP)
office
2. Electronic confirmation of LTFRB franchise Land Transportation Franchising Regulatory Board (LTFRB)
4.3.2. For Hire to Private
Land Transportation Franchising Regulatory Board (LTFRB),

1. Original Dropping Order with Official Receipt (OR)
Concerned municipal / city government office
2. Original Receipt of Return Plate and Licenses (RRPL) Land Transportation Franchising Regulatory Board (LTFRB)
4.3.3. Private to Government
1. Original Deed of Donation and Acceptance. Registered Motor Vehicle owner

Motor Vehicle Clearance Certificate, Macro-etching report and Special Bank
Receipt (SBR) (with transfer of ownership)
3. Original and one (1) photocopy of any issued ID with photo and signature
Any issuing government agency, company
of the vendor and vendee
4.3.4. Private to Exempt

1. Endorsement certifying that the individual or diplomatic corps are tax
Department of Foreign Affairs (DFA) Protocol Office
exempt

2. Original Deed of Sale / Deed of Donation and Acceptance. Registered Motor Vehicle owner
Receipt (SBR)
Concerned Land Transportation Office (LTO)
4. Original Receipt of Return Plate and Licenses (RRPL)
District Office
4.3.5. Exempt to Private
1. Original Endorsement for cancellation of exemption with control number
(verify exact terms of the endorsement)
2. Original Certificate of Payment Bureau of Customs (BOC)
3. Original Receipt of Return Plate and Licenses (RRPL) Plate Section
Receipt (SBR)
4.3.6. Exempt to Exempt
1. Original Endorsement for cancellation of exemption with control number
(verify exact terms of the endorsement)
2. Original Receipt of Return Plate and Licenses (RRPL) Plate Section
Receipt (SBR)

4.4. APPLICATION FOR CHANGE BODY/BODY DESIGN/ENGINE/ COLOR

1. Original Certificate of Registration (CR) / Certificate of Registration - Registered Motor Vehicle owner, financing institution, issuing
Encumbered (CRE) with conformity of the financing company interposing no Land Transportation Office (LTO) District Office / Extension
objection as to the change of body/body design / engine/ color Office
Receipt (except for Motorcycle with sidecar)
3. LTO Copy or electronically transmitted appropriate insurance Certificate of Insurance companies accredited by the Insurance
Cover (COC) / Endorsement of insurance Commission
4. Duly accomplished original Motor Vehicle Inspection Report (MVIR)
4.4.1. Change Body / Body Design
1. LTFRB electronic confirmation (For Hire) Land Transportation Franchising Regulatory Board (LTFRB)
2. Original Joint Affidavit of Change Body/Body Design indicating source of
Owner, body builder and painter
body
4.4.2. Change Color
1. Original Joint Affidavit of Change Color of owner Registered owner
4.4.3. Change Engine
1. If For-Hire, LTFRB electronic confirmation Land Transportation Franchising Regulatory Board (LTFRB)
2. Original and one (1) photocopy of Certificate of Stock Reported (CSR) and
Dealer, Regional Office and Central Office
Sales Invoice

3. Original Deed of Sale/Deed of Donation of engine if sourced from
previously registered motor vehicles acquired from different persons or Vendor, Donor
entities
4. Original Joint Affidavit of Change Engine by owner Registered Motor Vehicle owner
4.5. DUPLICATE CERTIFICATE OF REGISTRATION / CERTIFICATE OF REGISTRATION - ENCUMBERED
1. Original Affidavit of Lost Certificate of Registration (CR), if encumbered
Registered Motor Vehicle owner, Financing institution
should be with conformity of the financing company
2. Duly accomplished Motor Vehicle Inspection Report (MVIR)
4.6. LOST OR REPLACEMENT PLATES/TAGS/STICKER/RFID STICKER
1. Original Affidavit of loss or mutilated plate/ sticker/ RFID sticker Applicant
2. Original and one (1) photocopy of any valid government issued ID with
Applicant
photo and signature

PROCESSING PERSON
TIME RESPONSIBLE
1. Submits requirements 1. Receives and evaluates the
the requirements Receiving Clerk /
None 15 minutes
Evalutor
applicant
2. Retrieves and verifies Motor
Vehicle (MV) records in the
system / files
Records Officer /
2. None 2.1. Requests for electronic None 2 hours
Evaluator
confirmation from the
concerned District Offices for
transfer of ownership and
annotation of mortgage
3. None 3. Generates transaction ID None 10 minutes Evaluator
4. Encodes and uploads data into

4. None None 30 minutes Input Clerk
the LTO IT System
transaction

PROCESSING PERSON
TIME RESPONSIBLE
6. Proceeds to the Cashier for 6. Accepts payment and issues Computer Fee
payment of fees Official Receipt (OR) P169.06
Legal Research Fund
P10.00
Transaction Fee
(Please refer to 1 hour Cashier
6.1. Receives OR Registration
Schedule of
Miscellaneous Fees
and Charges on page
171-172)
7. Prints Certificate of Registration

7. None (CR) /Certificate of Registration- None 30 minutes Supply Officer
Encumbered (CRE)
8. None 8. Signs CR/CRE None 30 minutes Chief of Office
9. Presents OR 9. Dockets and issues CR/CRE

None 15 minutes Releasing Officer
9.1. Receives CR /CRE and
signs in the CR log book

PROCESSING PERSON
TIME RESPONSIBLE
P 179.00 +
Transaction Fee
(Please refer to
Registration 5 hours, 40
TOTAL:
Schedule of minutes
Miscellaneous Fees
and Charges on
page 171-172)
Note:
a. For transactions requiring issuance of new CR previously issued in a different district/extension office, other than the transacting
district office, electronic confirmation of the old/previous CR is required. (This applies to both manual and computerized CR's)
b. For computerized CR issued within the region, no confirmation is required except when there are discrepancies in the MV
details or serial number of the CR presented from that in the database. However for manual CR's issued within the region
electronic confirmation is still recquired.
c. The evaluator may require presentation of the original OR if he finds a discrepancy in the previous payment in the system,
compared to OR presented.
d. Processing time includes waiting time and starts upon the submission of complete requirements and does not include
exceptions such as system offline, power interruption, and similar circumstances.
e. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on the

REGISTRATION SCHEDULE OF MISCELLANEOUS FEES AND CHARGES
TRANSACTION FEES
Transfer of Ownership P 50.00
Late Application (Deed of sale exceeds Thirty (30) Days) P 150.00
Duplicate Certificate of Registration (CR) P 30.00
Duplicate Official Receipt (OR) P 30.00
Duplicate Plate (Handling Cost) P100.00
a. Motor Vehicle P 450.00
b. Trailer P 225.00
c. Motorcycle P 120.00
d. Clearance fee, applicable to all types/ verification/ document
P 30.00
request
e. Cost of Plate P 450.00
Cost of Stickers
a. Motor Vehicle P 50.00
b. Trailer / Motorcycle P 12.50
c. Clearance fee, applicable to all types P 30.00
REGISTRATION SCHEDULE OF MISCELLANEOUS FEES AND CHARGES 171

TRANSACTION FEES
Replacement of:
a. Validation Stickers P 200.00
b. Plate Year Tags P 100.00
Annotation/Cancellation of Mortgage P 100.00
Change Motor/Chassis/Color P 30.00
Revision of Gross weight P 30.00
Change in Body Design P 100.00
Change Classification P 30.00
a. Motor Vehicle Plate P 450.00
b. Motorcycle Plate P 120.00
c. Trailer Plate P 225.00
d. Clearance fee, applicable to all type P 30.00
Storage of Plates P 45.00
Top Box/ Saddle Bag/ Top Load P 100.00
Top Load for Truck Bus P 150.00
Note: Exclusive of computer fee and Legal Research Fee for Motor Vehicle registration
REGISTRATION SCHEDULE OF MISCELLANEOUS FEES AND CHARGES 172

5. RE-STAMPING OF ENGINE/CHASSIS NUMBER
Re-stamping is done on motor vehicles with defaced engine/chassis number.
Office or Division: Regional Offices, Operations Division and District Offices
Who may avail: Motor Vehicle Owner
1. Original Certificate of Registration (CR) Motor vehicle owner
2. Affidavit of Owner stating the reason/s or need for re-stamping Motor vehicle owner
RE-STAMPING OF ENGINE/CHASSIS NUMBER OR ASSIGNMENT 173

PROCESSING PERSON
TIME RESPONSIBLE
1. Receives application for re-stamping
1. Submits application for re- 1.1. Endorses to the District Office

None 20 minutes Receiving Clerk
stamping (DO) concerned
1.2. Confirmation of CR if the issuing
District Office is from other Region
2. If the issuing DO is within the region,
retrieves records
2.1. Inspect motor vehicle Records Officer/ MV
Inspector
2.2. Endorses back to the regional
office
Regional Director (RD) /
3. Prepares endorsement to PNP for Assistant Regional
laboratory examination Director (ARD)/ Chief,
Operations Division
4. Issues endorsement and instruct

4. None applicant to proceed to PNP for
Laboratory Examination of the MV
None 5 minutes Operations Division
4.1 Receives endorsement and
proceeds to PNP for Laboratory
Examination of the MV
2 hours, 45
End of Transaction TOTAL:
minutes

PROCESSING PERSON
TIME RESPONSIBLE
5. Submits PNP Laboratory Report 5. Receives and evaluates PNP/TMG

and other documents to Crime Laboratory Report and other
Transacting DO documents
5.1. Prepares endorsement to the
Regional Office for approval of the re-
stamping
6. None 6. Approves Endorsement None 5 minutes Operations Division
7. Recommends approval for re- Chief ,

stamping of engine/chassis number Operations Division
Regional Director (RD) /

8. None 8. Approves re-stamping None 10 minutes Assistant Regional
Director (ARD)
9. Proceeds to the LTO accredited

LTO accredited
manufacturer/ rebuilder to effect re- 9. None None None
manufacturer/ rebuilder
stamping
10. Submits the stencils of the re- Refer to Motor
stamped engine/chassis and pay Vehicle Inspection Cashier/ Operations
for the re-stamping fee 20 minutes
10. Issues certificate of re-stamping with Fees and Charges Division
official receipt on Page 138-139
TOTAL: 1 hour
Note: Processing time starts upon the submission of complete documentary requirements under normal situations.

6. REQUEST FOR MOTOR VEHICLE VERIFICATION
Request of motor vehicle information for investigation and other legal purposes
Office or Division: Management Information Division - Records Section
Classification: Simple / Highly Technical
G2G- Government to Government

G2C – Government to Citizen
Law enforcement and other government agencies, private entities, bank, foreign embassies, and financial
Who may avail:
institutions
6.1. Request from Government Agency
1. Original letter request Requesting Party
2. Authorization letter and one (1) photocopy of company issued ID with

Requesting Party
photo and signature if requesting party is not available
6.2. Request from private entities, bank, foreign embassies, and financial institutions
1. Original letter request Requesting Party
2. Original supporting legal documents (Police Report, Court Order,

Philippine National Police (PNP), Ombudsman, Court
Subpoena, Proceeding Filed or consent from the Motor Vehicle owner)
3. Company Identification Card / Original and one (1) copy of any issued ID
Requesting Party
with photo and signature of the requesting party and the Motor Vehicle owner
REQUEST FOR MOTOR VEHICLE VERIFICATION 176

PROCESSING PERSON
TIME RESPONSIBLE
1. Submits requirements 1. Receives the requirements None 10 minutes Receiving Clerk
2. Verifies motor vehicle information

2. None from LTO-IT database and prints None 30 minutes/MV
screenshot
2.1. Prepares Reply Letter and
Verification Result (even with no None 10 minutes/MV
record) Records Officer
2.2. Request of Certified True 15 Days for the
Copies of Registration Certified True
Documents will be endorsed to None Copies of
the concerned LTO field office for Registration
their appropriate action Documents
Government
Agency: None
3. Pays the verification fee 3. Accepts payment Private 1 hour Cashier
Individual/Entity:
P209.06
4. Releases the verification result
4.1. Releases the Certified true Releasing Officer

None 10 minutes
4. Receives verification result copy of registration documents, as
requested

PROCESSING PERSON
TIME RESPONSIBLE
Outright
verification:
For
Individual/Entity:
1 hour, 50
minutes per
Motor Vehicle
Government
Agency: None For Government:
50 minutes
TOTAL:
Private Certified True
Individual/Entity: Copies of
P209.06 Registration
Documents:
For
Individual/Entity:
15 days, 2 hours
For Government:
15 days, 1 hour
Note: a. MC No. AVT-2013-1805
b. DPA - as far as Private individual is concerned (must be the registered owner only)
c. Processing time includes waiting time and starts upon the submission of complete requirements.
d. If the client arrives at the office when the transaction cannot be completed within the day, he/she will be advised to return on the

VI. LAW ENFORCEMENT AND TRAFFIC
ADJUDICATION SERVICE (LETAS)
External Services
1. SETTLEMENT OF ADMITTED APPREHENSION
Inherent with its mandate to enforce traffic rules and regulations, the LTO is vested with quasi-judicial functions to adjudicate
contested and admitted apprehensions including cases under appeal/motion for reconsideration
Traffic Adjudication Service (Central Office)
Office or Division: Regional Offices-Operations Division
District/Extension Offices with LETAS functions
Who may avail: Apprehended drivers / operators / conductors
General Requirement
1. Pink copy of the Temporary Operator’s Permit (TOP) or Affidavit of Loss, in Apprehended driver / registered owner / operator /
case of lost TOP conductors
Traffic Adjudication Service / Regional Office /
2. Resolution/Decision
Authorized District / Extension Office
IF CONFISCATED DRIVER'S LICENSE/LICENSE PLATE

1. One (1) photocopy of Official Receipt (OR)/Certificate of Registration (CR) (if
Operator / registered owner
applicable)
2. Original copy of Seminar Certificate (prior to Joint Administrative Order
Traffic Safety Division, Central Office
[JAO] 2014-01 when applicable)
SETTLEMENT OF APPREHENSION 179

3. Original copy of Franchise verification (for franchise related violation)
(LTFRB)
4. Original copy of Emission test result with Motor Vehicle Inspection Report Private Emission Testing Center (PETC), Motor
(MVIR) (for smoke belching violation) Vehicle Inspection System (MVIS)
5. Original copy of Motor Vehicle Inspection System (MVIS) Inspection
Land Transportaion Office District Office/Extension
Report with Official Receipt (for violations requiring inspection such as
Office, Motor Vehicle Inspection Center (MVIC)
unauthorized/defective accessories, unauthorized modification and the like)
IF MOTOR VEHICLE IS IMPOUNDED

1. Original copy of Impounding Receipt of Motor Vehicle (IRMV) with stencils of Apprehending officer, Motor Vehicle Inspection
motor and chassis numbers or Affidavit of Loss, in case of loss Center (MVIC)
2. One (1) Photocopy of OR/CR (if applicable) Operator/registered owner
3. Original copy of Franchise verification (for franchise related violation)
(LTFRB)
4. Original copy of Emission test result with MVIR (for anti- smoke belching
Private Emission Testing Center (PETC)
violation)
5. Motor Vehicle Inspection System (MVIS) Inspection Report with Official
Receipt (for violations requiring inspection such as unauthorized/defective
accessories, unauthorized modification and the like)
SETTLEMENT OF APPREHENSION 180

PROCESSING PERSON
TIME RESPONSIBLE
1.1. ADMITTED CASES SETTLED WITHIN 15 DAYS FROM THE DATE OF APPREHENSION WITHOUT ACCESSORY
PENALTY
1.Submits TOP/IRMV (or 1. Receives, checks and dockets
Affidavit of Loss - in case of loss the required documents
TOP/IRMV) and other required
documents
1.1. Receives queue number 1.1. Issues queue number
1.2. Assigns TOP/IRMV to
Evaluator
2. Retrieves and evaluates
2. None apprehension details and None 15 minutes Evaluator
Legal Research Fee

P 10.00
payment of fines. OR
Computer Fee
P 67.63
20 minutes Cashier
Fines
Refer to Fines for
3.1. Receives OR Apprehension on
page 231-246
4. Proceeds to Releasing Unit
and presents OR and other Releasing Clerk /
4. Releases confiscated item/s None 5 minutes
documents to claim confiscated MV Custodian
item/s
ADMITTED CASES 181

PROCESSING PERSON
TIME RESPONSIBLE
P 77.63 + Fines
(Refer to Fines for
TOTAL: 50 minutes
Apprehension on
page 231-246)
1.2. ADMITTED CASES SETTLED WITHIN 15 DAYS FROM THE DATE OF APPREHENSION WITH ACCESSORY PENALTY /
SETTLED BEYOND 15 DAYS FROM THE DATE OF APPREHENSION
1.Submits TOP/IRMV (or 1. Receives, checks and dockets
Affidavit of Loss - in case of loss the required documents
TOP/IRMV) and other required
1.1. Issues queue number None 10 minutes Receiving Clerk
1.2. Assigns TOP/IRMV to

1.1. Receives queue number
Evaluator
2. Retrieves and evaluates
2. None apprehension details and None 10 minutes Evaluator
3. None 3. Prepares the Resolution None 15 minutes Hearing Officer
TAS Director /
4. Approves the Resolution and
4. None None 5 minutes Operations Division
Notice of Suspension
Chief/Head of Office
5. Waits for the number/name to 5. Releases the Resolution /
be called for the release of Judgement and Notice of None 5 minutes Releasing Clerk
resolution/judgment Suspension
ADMITTED CASES 182

PROCESSING PERSON
TIME RESPONSIBLE
Legal Research Fee

6. Accepts payment and issues P 10.00
OR Computer Fee
payment of fines.
P 67.63
20 minutes Cashier
Fines
Refer to Fines for
6.1. Receives OR Apprehension on
page 195-210
7. Proceeds to the Releasing
Unit and presents OR and other Releasing Clerk /
7. Releases confiscated item/s None 10 minutes
documents to claim confiscated MV Custodian
item/s
P 77.63 + Fines
(Refer to Fines for 1 hour, 15
TOTAL:
Apprehension on minutes
page 195-210)
Note: a. Suspension period varies depending on the violations committed.
ADMITTED CASES 183

2. ADJUDICATION OF CONTESTED APPREHENSION CASES
Inherent with its mandate to enforce traffic rules and regulations, the LTO is vested with quasi-judicial functions to adjudicate
contested and admitted apprehensions including cases under appeal/motion for reconsideration
Traffic Adjudication Service (Central Office)
Office or Division:
Regional Offices-Operations Division
Who may avail: Apprehended drivers / registered owner / operators / conductors
General Requirement
1. Pink copy of the Temporary Operator’s Permit (TOP) or Affidavit of Loss, in
Apprehended driver / operator / conductors
case of lost TOP
2. Written Protest or Affidavit of denial/ Motion for reconsideration/ Letter of
Apprehended driver / operator / conductors
appeal
IF CONFISCATED DRIVER'S LICENSE/LICENSE PLATE
1. One (1) photocopy of Official Receipt (OR) /Certificate of Registration (if
Operator
applicable)
2. Franchise verification (for franchise related violation)
(LTFRB)
3. Certificate of Emission Compliance (for smoke belching violation) Private Emission Testing Center (PETC)

184
IF MOTOR VEHICLE IS IMPOUNDED

1. Impounding Receipt of Motor Vehicle (IRMV) with stencils of motor and Apprehending officer, Motor Vehicle Inspection
chassis numbers Center (MVIC)
2. Photocopy of Official Receipt (OR) /Certificate of Registration (CR) (if
Operator
applicable)
3. Franchise verification (for franchise related violation)
(LTFRB)
4. Certificate of Emission Compliance (for anti- smoke belching violation) Private Emission Testing Center (PETC)

185
PROCESSING PERSON
TIME RESPONSIBLE
2.1. CONTESTED CASES (TRAFFIC ADJUDICATION SERVICES (TAS) AND REGIONAL OFFICES)
1.Submits written protest and 1. Receives, checks and dockets
presents TOP/IRMV within 5 days the required documents None 5 minutes Receiving Clerk
from the date of apprehension
2. Assigns the case to Hearing 1 hour Evaluator/
2. None None
Officer Approving Officer
3. Submits affidavits, pleadings
3. Issues Summons/Notice of
and other pertinent documents Hearing Officer
Hearing when necessary
3.1. Forwards the Summons/

Notice of Hearing to GSS for None 1 day Releasing Clerk
mailing
3.2. Receives the Summons/ Receiving Clerk -

Notice of Hearing GSS
1 day, 1 hour,
End of Transaction TOTAL : None
5 minutes
4. Receives Position paper of the

4. Submits Position paper respondent and the apprehending None 10 minutes Releasing Clerk
officer
5. Attends Hearing 5. Conducts Hearing if necessary None 3 hours Hearing Officer
CONTESTED CASES (TRAFFIC ADJUDICATION SERVICES (TAS) AND REGIONAL OFFICES DISTRICT OFFICES 186
PROCESSING PERSON
TIME RESPONSIBLE
6. Prepares Resolution/ Decision

6. None once the case is submitted for None 7 days Hearing Officer
resolution
7. Reviews and approves TAS Director /

7. None None 5 days
resolution/judgement Regional Director
Legal Research
Fee
P 10.00
Computer Fee
8. Accepts payment P 67.63 10 minutes Cashier
payment - for Affirmed Cases
Fines
- Refer to Fines for
Apprehension on
page 195-210
9. Releases confiscated items /

9. Proceeds to Releasing Unit
impounded Motor Vehicle Releasing Clerk/
None 2 hours
9.1. Receives confiscated MV Cutodian
item/ Motor Vehicle
P 77.63 + Fines
13 days, 6
(Refer to Fines for
TOTAL: hours, 25
Apprehension on
minutes
page 195-210)
PROCESSING PERSON
TIME RESPONSIBLE
2.2. CONTESTED CASES (DISTRICT OFFICE)

1.Submits written protest and 1. Receives, checks and dockets
presents TOP/IRMV within 5 days the required documents
from the date of apprehension
2. Forwards written protest and Evaluator/ Hearing

25 minutes
2. None supporting documents to the None Officer/
Regional Office Approving Officer
3. Assigns the case to Hearing 1 day Evaluator/
3. None None
Officer Approving Officer
4. Submits affidavits,pleadings 4. Issues Summons/Notice of
and other pertinent documents Hearing when necessary
None 6 days Hearing Officer
4.1. Conducts clarificatory
hearing , if necessary
5. Prepares Resolution/Decision
5. None once the case is submitted for None 7 days Hearing Officer
resolution
6. Review and approves
Resolution/judgment to determine TAS Director /
6. None None 5 days
proper imposition of fines and/or Regional Director
penalties
7. Furnish the District Office and
7. None the client with the copy of the None 10 minutes Releasing Clerk
Resolution
PROCESSING PERSON
TIME RESPONSIBLE
8. Evaluates the apprehension

case based on the resolution.
Evaluator/ Hearing
8. Proceeds to District Office 8.1. If affirmed advice the client
None 10 minutes Officer/
upon receipt of the Resolution to proceed to cashier Approving Officer
8.2. If dismissed advice the
client to proceed to releasing
9.Proceeds to the cashier for Legal Research

9. Accepts payment and issues Fee
payment of fines - For
OR P 10.00
AFFIRMED cases
Computer Fee
P 67.63 30 minutes Cashier
Fines
9.1. Receives Official Receipt - Refer to schedule
of fees on page
195-210
PROCESSING PERSON
TIME RESPONSIBLE
10.Proceeds to Releasing Unit -
10. Releases confiscated items/
For AFFIRMED and DISMISSED
impounded MV
cases Releasing Clerk /
None 2 hours MV Custodian
10.1. Receives confiscated 10.1. Releases the confiscated
item/s impounded MV, if item/s impounded MV, if
applicable applicable
P 77.63 + Fines
19 days, 3
(Refer to Fines for
TOTAL: hours, 20
Apprehension on
minutes
page 195-210)
Note: a. Processing time includes waiting time and starts upon submission of complete requirements.
PROCESSING PERSON
TIME RESPONSIBLE
2.3. Motion for Reconsideration (Traffic Adjudication Service (TAS) and Regional Office)
1. Apprehended driver’s/operator 1. Receives Motion for
submit Motion for Reconsideration Reconsideration and other
within 5 days upon receipt of TAS documents None 5 minutes Receiving Clerk
Resolution
2. Assign the case to Hearing Regional Director/

Officer TAS Director
3. Prepares Order / Resolution of

3. None None 7 days Hearing Officer
Motion for Reconsideration
4. Furnishes the parties of the

4. None None 3 days Records officer
Resolution/Judgment
Legal Research Fee

P 10.00
Computer Fee
5. Proceeds to the Cashier for 5. Accepts payment and issues P 67.63
5 minutes Cashier
payment of fines, if affirmed. Official Receipt Fines
- Refer to Fines for
Apprehension on page
195-210
Releasing Clerk /
6. Proceeds to Releasing Unit, if 6. Releases confiscated items/
10 minutes MV Custodian
AFFIRMED and DISMISSED. impounded MV
MOTION FOR RECONSIDERATION (Traffic Adjudication Service (TAS) and Regional Office) 191
PROCESSING PERSON
TIME RESPONSIBLE
If motion is denied
and applicant
decided to settle
10 days, 25
TOTAL: fines: P 77.63 + Fines
minutes
(Refer to Fines for
Apprehension on
page 195-210)
MOTION FOR RECONSIDERATION (Traffic Adjudication Service (TAS) and Regional Office) 192
PROCESSING PERSON
TIME RESPONSIBLE
2.4. APPEAL ON DECIDED CASE

1. Files appeal from the denial of 1. Receives, checks and dockets
Protest or of the Motion for the required documents
Reconsideration within 10 days from None 10 minutes Receiving Clerk
receipt to the LTO Assistant
Secretary
2. Prepares Order / Resolution of

2. None None 7 days Hearing Officer
Appeal
3. Furnishes the parties of the GSS of the Central

3. None None 3 days
Resolution/Judgment Office
4. Proceeds to evaluator, hearing Approving ,Hearing

and appoving officers for 4. Implements the Decision None 1 day officers and
processing. Evaluator
5.Proceeds to the Cashier for
5. Accepts payment and issues Legal Research Fee
payment of fines - For AFFIRMED
Official Receipt P 10.00
cases
Computer Fee
P 67.63
10 minutes Cashier
Fines
5.1. Receives OR Refer to Fines for
Apprehension on
page 195-210
APPEAL OF THE DECIDED CASES 193

PROCESSING PERSON
TIME RESPONSIBLE
6. Proceeds to Releasing Unit - For 6. Releases confiscated items/ Releasing Clerk /

None 2 hours
AFFIRMED and DISMISSED cases impounded MV MV Custodian
6.1. Receives confiscated items/

impounded MV
P 77.63 + Fines
11 days, 2
(Refer to Fines for
TOTAL: hours, 20
Apprehension on
minutes
page 195-210)
APPEAL OF THE DECIDED CASES 194

FINES
JAO
PRIVATE FOR HIRE
VIOLATIONS ACCESSORY PENALTY /
MV Owner MV
DL DRIVER DRIVER OPERATOR OTHER REQUIREMENTS
Operator OWNER
- Disqualification from granting of

Driving without valid driver’s license /
3,000.00 NONE NONE NONE driver’s license and driving a Motor
conductor’s permit
Vehicle for a period of one (1) year.
Allowing unauthorized driver to drive PUV
or allowing a driver to drive PUV without
bringing his/her driver’s license
1a 4-8 - Disqualification from granting of
1st
Offense NONE NONE 3,000.00 5,000.00 driver’s license and driving a Motor
Vehicle for a period of one (1) year.
2nd - Impoundment of unit for thirty (30)
Offense NONE NONE 3,000.00 10,000.00
days
3rd
Offense and sub-sequent Offense NONE NONE 3,000.00 15,000.00 - Cancellation of CPC
Includes the following :

1a - Driving with delinquent or expired license 3,000.00 NONE 3,000.00 NONE NONE
- Driving with suspended or revoked or
1a 3,000.00 NONE 3,000.00 NONE
improper license
- Inappropriate driver’s license restriction
1a 3,000.00 NONE 3,000.00 NONE
code
1a - Inappropriate driver’s license classification 3,000.00 NONE 3,000.00 NONE - Disqualification from granting of
- Possession and use of fake/spurious driver’s license and driving a Motor
1a 3,000.00 NONE 3,000.00 NONE
driver’s license Vehicle for a period of one (1) year.
- Tourist driving a Motor Vehicle with a valid
1a foreign driver’s license beyond the 90-day 3,000.00 NONE 3,000.00 NONE
max. allowable period
- Student driver driving without being
1a 3,000.00 NONE 3,000.00 NONE
accompanied by a duly license driver.
195
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
- Confiscation and revocation of
Driving a Motor Vehicle used in the driver’s license upon conviction and
1b commission of a crime upon conviction by a 10,000.00 NONE 10,000.00 NONE disqualification from granting of
regular court of competent jurisdiction driver’s license and driving a Motor
Vehicle.
Commission of a crime in the course of
1c Apprehension upon conviction by a regular 10,000.00 NONE 10,000.00 NONE - Impoundment of Motor Vehicle until
court of competent jurisdiction ordered to be released by a regular
court of competent jurisdiction.
For Non-Professional DL
First Conviction – confiscation and
suspension of driver’s license for
Refer to twelve (12) months.
Refer to
Driving while under the influence of alcohol Sec. 12, Second Conviction – revocation of
1d NONE Sec. 12, RA NONE
and/or prohibited drugs RA No. driver’s license
No. 10586
10586
For Professional DL
First Conviction – confiscation and
perpetual revocation.
Reckless Driving
1st Offense 2,000.00 NONE 2,000.00 NONE
- Suspension of driver’s license for
2nd Offense 3,000.00 NONE 3,000.00 NONE
three (3) months
1e
- Suspension of driver’s license for six
rd
3 Offense and subsequent Offense 10,000.00 NONE 10,000.00 NONE (6) months and revocation on the
succeeding offense
196
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
Employing reckless, insolent,

discourteous or arrogant driver
1st Offense NONE NONE NONE 5,000.00 NONE
4-7 - Impoundment of Unit for thirty (30)
2nd Offense NONE NONE NONE 10,000.00
days
rd - Cancellation of CPC where the unit

3 Offense NONE NONE NONE 15,000.00
is authorized
- Driver’s license shall be put on

Submission of fake documents in driver’s alarm, revocation and disqualification
1f NONE NONE
license application (new/renewal) of granting license and driving for a
period of one (1) year.
- Driver’s license shall be revoked and

a. Prior to R.A 10930 3,000.00 NONE 3,000.00 NONE the applicant shall be prohibited from
applying for a period of two (2) years.
R.A no.
10930
- The repetition of such offense shall
Sec. 4b
b. Upon the effectivity of Republic Act warrant the perpetual disqualification
20,000.00 NONE 20,000.00 NONE
10930 on July 20, 2019 from being granted driver’s license in
addition to the fine.
Failure to wear the prescribed seatbelt This includes allowing a 6 years old
1g1 device and/or failure to require the front and below to be seated in front
seat passenger to wear seatbelt passenger seat.
1st Offense 1,000.00 NONE 1,000.00 NONE

R.A 8750
(Sec.12- nd
2 Offense 2,000.00 NONE 2,000.00 NONE
1a) - Suspension of driver’s license for
rd
3 Offense and sub-sequent Offense 5,000.00 NONE 5,000.00 NONE one (1) week for the third and each
succeeding offense.
197
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
1g2 Failure to require his/her passenger/s to - For PUV’s both the operator and the
wear the prescribed seatbelt/ post NONE NONE 3,000.00 3,000.00 driver are liable to pay the said fine for
R.A 8750 appropriate seatbelt signage (for PUV) every violation.
Failure to wear the standard protective

1h Motorcycle helmet or failure to require
the back rider to wear standard
protective Motorcycle helmet (R.A
10054)
1st Offense 1,500.00 NONE NONE NONE
R.A 2nd Offense 3,000.00 NONE NONE NONE
10054
3rd Offense and sub-sequent Offense 5,000.00 NONE NONE NONE
4th Offense and succeeding offenses 10,000.00 NONE NONE NONE
Wearing substandard helmet or without

ICC sticker
R.A NONE
10054 1st Offense 3,000.00 NONE NONE NONE
2nd Offense 5,000.00 NONE NONE NONE
Failure to carry Driver’s License, Certificate

1i of Registration or Official Receipt (OR/CR) 1,000.00 NONE 1,000.00 NONE
while driving.
All other violations of traffic rules and
regulations:
1j1 Illegal Parking 1,000.00 NONE 1,000.00 NONE
1j2 Disregarding Traffic Signs 1,000.00 NONE 1,000.00 NONE
Allowing passengers on top or cover of a
1j3 1,000.00 NONE 1,000.00 NONE
motor vehicle except in a truck helper
198
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
Failure to provide canvass cover to cargos

1j4 1,000.00 NONE 1,000.00 NONE
or freight of trucks requiring the same
Permitting passenger to ride on running
1j5 board, step-board or mudguard of Motor 1,000.00 NONE 1,000.00 NONE
Vehicle
Failure to dim headlights when approaching
1j6 1,000.00 NONE 1,000.00 NONE
another vehicle
Driving in a place not intended for traffic or
1j7 1,000.00 NONE 1,000.00 NONE
into place not allowed for parking
Hitching or permitting a person or a bicycle,

1j8 motorcycle, tricycle or skate roller to hitch to 1,000.00 NONE 1,000.00 NONE
a Motor Vehicle
1j9 Driving against traffic rules 1,000.00 NONE 1,000.00 NONE
1j10 Illegal turn 1,000.00 NONE 1,000.00 NONE

NONE
1j11 Illegal overtaking 1,000.00 NONE 1,000.00 NONE
1j12 Overtaking at unsafe distance 1,000.00 NONE 1,000.00 NONE
1j13 Cutting an overtaken vehicle 1,000.00 NONE 1,000.00 NONE
1j14 Failure to give way to an overtaking vehicle 1,000.00 NONE 1,000.00 NONE
1j15 Increasing speed when being overtaken 1,000.00 NONE 1,000.00 NONE
Overtaking when left side is not visible or
1j16 1,000.00 NONE 1,000.00 NONE
clear
1j17 Overtaking upon a crest of a grade 1,000.00 NONE 1,000.00 NONE
1j18 Overtaking upon a curve 1,000.00 NONE 1,000.00 NONE
1j19 Overtaking at any railway grade crossing 1,000.00 NONE 1,000.00 NONE
1j20 Overtaking at an intersection 1,000.00 NONE 1,000.00 NONE
199
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
Overtaking on “men working” or “caution”
1j21 1,000.00 NONE 1,000.00 NONE
signs
1j22 Overtaking at no overtaking zone 1,000.00 NONE 1,000.00 NONE
Failure to yield the right of way – failure of
1j23 the vehicle on the left to yield the right of 1,000.00 NONE 1,000.00 NONE
way
1j24 the vehicle on the left to yield the right of 1,000.00 NONE 1,000.00 NONE
way
the driver of any vehicle upon highway
1j25 1,000.00 NONE 1,000.00 NONE
within a business or residential district to
yield the right of way
Failure to stop before traversing a “through
1j26 1,000.00 NONE 1,000.00 NONE
highway” or railroad crossing
Failure to yield the right of way – failure of a NONE
vehicle entering a highway from a private
1j27 1,000.00 NONE 1,000.00 NONE
road or driver upon a highway to yield the
right of way
Failure to yield the right of way to
1j28 ambulance, police or fire department 1,000.00 NONE 1,000.00 NONE
vehicles
Failure to yield the right of way at a “through
1j29 1,000.00 NONE 1,000.00 NONE
highway” or a “stop intersection”
1j30 Failure to give a proper signal 1,000.00 NONE 1,000.00 NONE

Illegal turn – failure of the driver of Motor
1j31 Vehicle intending to run to the right at an 1,000.00 NONE 1,000.00 NONE
intersection
Illegal turn – failure of the driver of a vehicle
1j32 1,000.00 NONE 1,000.00 NONE
intending to turn to the left
200
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
Failure to stop motor and notch handbrake

1j33 1,000.00 NONE 1,000.00 NONE
of Motor Vehicle when unattended
1j34 Unsafe towing 1,000.00 NONE 1,000.00 NONE

1j35 Obstruction 1,000.00 NONE 1,000.00 NONE NONE
MC carrying more passengers other than

1j36 the back rider or cargo other than the 1,000.00 NONE NONE NONE
saddle bags and luggage carriers
Refusal to render service to the public or

convey passenger to destination *
1j37 4-2 1st Offense NONE NONE 1,000.00 5,000.00 NONE
nd - Impoundment of unit for thirty (30)
2 Offense NONE NONE 1,000.00 10,000.00
days
3rd Offense and sub-sequent Offense NONE NONE 1,000.00 15,000.00 - Cancellation of CPC
Overcharging/Undercharging of fare *
1st Offense NONE NONE 1,000.00 5,000.00 NONE

1j38 4-3 - Impoundment of unit for thirty (30)
nd
days
rd
3 Offense and sub-sequent Offense NONE NONE 1,000.00 15,000.00 - Cancellation of CPC
No franchise/CPC or evidence of
franchise presented
st
1 Offense NONE NONE 1,000.00 5,000.00 NONE
1j39 4-5
days
rd
Fraud and falsities of fake and spurious - Revocation /Cancellation of the
1j40 4-6 NONE NONE 1,000.00 NONE
CPC, OR/CR, plates, stickers and tags * franchise/CPC
201
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
Operating the unit/s with defective parts

(2d)
and accessories*
1st Offense NONE 5,000.00 1,000.00 5,000.00 NONE

1j41 4-9
- Impoundment of unit for thirty (30)
2nd Offense NONE NONE 1,000.00 10,000.00
days
Failure to provide fare discount*

days
Fast, tampered, defective taximeter or
operating without or with an old seal
taximeter *
days
Tampered, broken, joined, reconnected,

fake or altered sealing wire *
st
1j44 4-14 1 Offense NONE NONE 1,000.00 5,000.00 NONE
days
rd
202
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
No sign board *
days
Pick and drop of passengers outside
terminal *
1j46 4-19
days
Carrying of illegal and/or prohibited
cargoes *
days
rd
Failure to provide fire extinguisher and

required STOP and GO signage *

days
Trip Cutting *
1j49 4-22 nd - Impoundment of unit for thirty (30)
days
203
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
Failure to display fare matrix *
days
rd
Breach of franchise conditions under
LTFRB MC No. 2011+-004 (Revised
Terms and Conditions of CPC not
otherwise herein provided.
days
1j51 4-25 3rd Offense and sub-sequent Offense
Such as but not limited to the following:
1. Wearing of Slippers
2. Non-Wearing of Uniform NONE NONE 1,000.00 15,000.00 - Cancellation of CPC
3. No Smoking sign not displayed
4. Overloading
5. Failure to grant fare discounts as
prescribed by law
Distracted Driving
1st Offense 5,000.00 NONE 5,000.00 NONE NONE
nd
2 Offense 10,000.00 NONE 10,000.00 NONE NONE
RA 10913
- Suspension of driver’s license for
3rd Offense 15,000.00 NONE 15,000.00 NONE
three (3) months
Sub-sequent offense 20,000.00 NONE 20,000.00 NONE - Revocation of driver’s license.
MC Driving with child
1st Offense 3,000.00 NONE NONE NONE NONE
2nd Offense 5,000.00 NONE NONE NONE NONE
RA 10666
- Suspension of driver’s license for one
rd
3 Offense and sub-sequent Offense 10,000.00 NONE NONE NONE (1) month and revocation of driver’s
license for the succeeding offense.
204
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
- Impoundment of Motor Vehicle, in

case of non-registration and the
Unregistered Motor Vehicle violation has exceeded one (1) month,
and shall be released upon valid
1e 2a 2,000.00 10,000.00 2,000.00 10,000.00 registration and payment of fine.
- Impoundment of Motor Vehicle for
one (1) year, in case undocumented
(to include reckless driving)
engines, undocumented engines shall
be confiscated.
- Impoundment of motor vehicle upon
2b Unauthorized Motor Vehicle Modification NONE 5,000.00 NONE 5,000.00 inspection, correction of defect and
payment of fine.
- Impoundment of motor vehicle until
defect is corrected and deemed road
2c Operating a right-hand drive Motor Vehicle NONE 50,000.00 NONE 50,000.00
worthy upon inspection and payment
of fine.
- Impoundment of motor vehicle until
accessory device, equipment or part is
Motor Vehicle operating with properly installed, corrected or
1j41 2d defective/improper/unauthorized NONE 5,000.00 1,000.00 5,000.00 removed as the case may and
accessories, devices, equipment and parts payment of fine.
- Confiscation of unauthorized plate,
accessory and/or device.
Failure to attach or improper - Removal and confiscation of
2e attachment/tampering of Motor Vehicle NONE 5,000.00 NONE 5,000.00 unauthorized plate, accessory and/or
license plates and/or third plate sticker. device in favor of government.
Smoke Belching
st
1 Offense NONE 2,000.00 NONE 2,000.00 NONE
RA 8749 2f nd
2 Offense NONE 4,000.00 NONE 4,000.00 NONE
- Suspension of MV Registration for
3rd Offense and Sub-sequent offense NONE 6,000.00 NONE 6,000.00
one (1) year.
205
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
- Impoundment and barred of MV
2g Fraud in MV Registration/Renewal NONE 3,000.00 NONE 3,000.00 from registration period for one (1)
year.
All other violations in connection with Motor
2h NONE 2,000.00 NONE 2,000.00 NONE
Vehicle Registration / Renewal / Operation
- Fines shall be imposed upon the
driver of the Motor Vehicle for
Load extending beyond projected width operating a Motor Vehicle with any
3a 1,000.00 NONE 1,000.00 NONE
without permit part of the load extending beyond the
projected width of the vehicle without
special permit.
- An amount equivalent to 25% of
Motor Vehicle User’s Charge at the
time of infringement on
owner/operator or driver of trucks
and trailers for loading beyond their
registered gross weight, vehicle
An
3b An amount weight.
amount
equivalent to - The penalty shall be waived for
Axle Overloading NONE equivalent NONE
R.A. 8794 25% of loads exceeding the registered Gross
to 25% of
Sec. 6 MVUC Vehicle Weight by a tolerance of less
MVUC
than 5%
No Motor Vehicle shall be allowed to

proceed on the roadway if either a
dual-wheel axle load shall exceed of
the maximum allowable gross weight.
- Fine shall be imposed upon the
Operating a passenger bus / truck with
3c NONE NONE 1,000.00 NONE driver and conductor of the motor
cargo exceeding 160kg
vehicle
206
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
Colorum Violation; A PUV operating
a) without proper authority from LTFRB;
b) outside its approved route;
4-1
c) differently from its authorized route;
d) with expired CPC and without application
for extension of validity
1st Offense:
Bus NONE NONE NONE 1,000,000.00 - Impoundment for three (3) months
Status of CPC
Trucks NONE NONE NONE 200,000.00 - Revocation of the ENTIRE CPC
where the apprehended vehicle
Jeepney NONE NONE NONE 50,000.00 belongs (except when apprehended
vehicle is with private/green plate)
Vans NONE NONE NONE 200,000.00 - Blacklisting of the apprehended
vehicle and all other authorized units
Sedan NONE NONE NONE 120,000.00 included in the CPC from being used
as a PUV
TC NONE NONE NONE 6,000.00 - Revocation of the registration of the
apprehended vehicle and all other
authorized units included in the
franchise.
- Revocation of ALL CPCs (entire
2nd Offense NONE NONE NONE NONE
fleet) of the operator.
- Disqualification of the operator.
- Blacklisting of ALL authorized units
(entire fleet) of the operator from being
used as PUV
- Revocation of the registration of ALL
authorized units (entire fleet) of the
operator.
207
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
Failure to provide proper body markings

4-4 1st Offense NONE NONE NONE 5,000.00 NONE
2nd Offense NONE NONE NONE 10,00.00
days
- Cancellation of CPC where the unit is
3rd Offense and sub-sequent offense NONE NONE NONE 15,000.00
authorized
Allowing unauthorized driver to drive
4-8 PUV or allowing driver to drive PUV
without bringing his/her driver’s license
1st Offense NONE NONE NONE 5,000.00 NONE

2 Offense NONE NONE NONE 10,000.00
days
3rd Offense and sub-sequent offense NONE NONE NONE 15,000.00
authorized
Failure to provide the Board with
complete, correct, and updated
4-11
operator’s information and other forms
of misrepresentation
days
3rd Offense and sub-sequent offense NONE NONE 1,000.00 15,000.00
authorized
Failure to display “No smoking” signage

4-12 and/or allowing personnel or passenger
to smoke inside the vehicle.

days
authorized
208
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
Violation of color scheme or design/
Adoption or new color design without
authority from the Board (PUB and TX
only)
4-15 1st Offense NONE NONE 1,000.00 5,000.00 NONE
days
authorized
Unregistered or unauthorized
trade/business name (PUB and TX only)
st
4-16 1 Offense NONE NONE 1,000.00 5,000.00 NONE
days
authorized
No panel route (PUJ, PUB, UV)
4-17 1st Offense NONE NONE 1,000.00 5,000.00 NONE
days
authorized
Failure to display the International
Symbol of Accessibility inside the units
and/or failure to designate seats
4-24
specifically for the use of Persons with
Disability or Failure or refusal to
transport PWDs (PUJ, PUB, TTS, UV)
days
209
FINES
JAO
PRIVATE FOR HIRE
MV Owner MV
Operator OWNER
authorized
A Temporary Operator’s Permit (TOP) shall authorize a driver to operate a motor vehicle for a period of seventy-two (72) hours only. Further, all apprehensions
are deemed admitted unless contested by filing a written contest within five (5) days from date of apprehension. However, failure of the driver to pay the
corresponding penalty within fifteen (15) days shall cause the automatic suspension of his driver’s license for a period of thirty (30) days from the date of
apprehension in addition to the fines and penalties prescribed hereunder. The Land Transportation Office (LTO) shall resolve a contested case within five (5) days
from receipt of said written contest.
NOTE:
Fines and penalties of all violations prior to implementation of Joint Administrative Order No.2014 (JAO) dated 02 June 2014 shall be based on Department
Order No. 2008-39 dated 26 August 2008.
210
3. ENCODING OF ALARM ON DRIVER'S LICENSE AND MOTOR VEHICLES IN RELATION TO ORDERS
ISSUED BY COMPETENT COURTS OR QUASI-JUDICIAL BODIES
To tag driver's license and/or Motor Vehicles for alarm as ordered by court of quasi judicial bodies to the LTO-IT System.
Law Enforcement Service (LES) - Data Control Unit
Office or Division: District and Extension Offices with LETAS functions

G2G – Government to Government
Who may avail: Government agencies, private individuals and entities
1. Letter request Requesting agency / individuals and entities
2. Original or One (1) Certified true copy of the Court Order or Order issued
Court / quasi-judicial bodies
by quasi-judicial bodies
ENCODING OF ALARM ON DRIVER'S LICENSE AND MOTOR VEHICLES IN RELATION TO ORDERS ISSUED BY COMPETENT COURTS OR QUASI-JUDICIAL BODIES
211
1. Submits Letter request and 1. Receives/Dockets the
supporting documents documents
2. Evaluates the documents as to Operations Division

2. None their completeness and None 20 minutes Chief/ Head of
authenticity Office/IID
Encoder
3. None 3. Encodes the alarm None 10 minutes
DCU, LES

ENCODING OF ALARM ON DRIVER'S LICENSE AND MOTOR VEHICLES IN RELATION TO ORDERS ISSUED BY COMPETENT COURTS OR QUASI-JUDICIAL BODIES
212
4. FILING OF COMPLAINT AND LIFTING OF ALARM
Transactions at the Intelligence and Investigation Division (IID) to determine the liability of drivers and/or Motor vehicle owners /
operators including initial processes before lifting of alarm
• Double issuance of Driver’s License
• Double issuance of License Plate
• Fake Driver’s License
• Filing of Complaint
• Illegal Transfer of Ownership
• Lifting of Alarm (IID)
Office or Division: Intelligence and Investigation Division - Law Enforcement Service (Central Office)
Who may avail: Concerned Drivers/Operators
4.1. DOUBLE ISSUANCE OF DRIVER'S LICENSE (DL)

1. Affidavit or written explanation as an answer to the Show Cause Order
Concerned Driver
issued by the IID.
4.2. DOUBLE ISSUANCE OF LICENSE PLATE
1. One (1) Certified true copy of Official Receipt (OR) and Certificate of
Concerned Motor Vehicle owner
Registration (CR) of the subject Motor Vehicle
2. Original written complaint or request for investigation from concerned
parties (Handwritten or Computerized)
FILING OF COMPLAINT AND LIFTING OF ALARM 213

4.3. FAKE DRIVER’S LICENSE
1. Affidavit or written explanation on how the respondent secured his fake

Concerned driver
driver’s license.
4.4. CLIENT’S FILING OF COMPLAINT
1. Original Police Report Concerned drivers / Motor Vehicle owner

2. Original Letter of Complaint Concerned drivers / Motor Vehicle owner
4.5. INVESTIGATION ON THE ILLEGAL TRANSFER OF OWNERSHIP OF MOTOR VEHICLE
1. Original Letter of Complaint/s Concerned Motor Vehicle owner

2. Presentation of the original and submission of two (2) photocopies of
Official Receipt (OR) and Cerficate of Registration (CR)
3. Notarized Deed of Sale Concerned Motor Vehicle owner
4. Presentation of the original and submission of one (1) photocopy of any
valid government issued ID with photo and signature of previous owner if not Any issuing Government Agency (GA)
registered under new and current owner
4.6. LIFTING OF ALARM (IID)
1. Original Certificate of Lifting of Alarm Philippine National Police (PNP)

2. Presentation of the original and submission of one (1) photocopy of Official
Receipt (OR) and Certificate of Registration (CR)
3. Original Authorization letter (if not the registered owner) Concerned Motor Vehicle owner
FILING OF COMPLAINT AND LIFTING OF ALARM 214

4.1. Double Issuance of Driver's License
Admin Assistant/
1. Submits requirements 1. Receives requirements None 5 minutes
Records Officer
2. None 2. Assigns case to investigator None 5 minutes Chief IID
3. Prepares and sends show

3. None None 15 minutes Investigator
cause order
4. Appearance of the parties 4. Receives and evaluates

involved and submits position paper submitted position paper
None 2 days Investigator
4.1. Prepares Resolution
5. None 5. Affirms the Resolution None 1 day Chief IID
Director
6. Reviews and signs the
6. None None 1 day Law Enforcement
Resolution
Service
7. Affixes initials on the

Resolution
8. None 8. Approves Resolution None 1 day Assistant Secretary
DOUBLE ISSUANCE OF DRIVER'S LICENSE 215

9. Receives approved resolution

from the Office of the Assistant Investigator
9. None None 1 day
Secretary, retains a copy and IID
forwards the Resolution
10. Receives Resolution and

General Services
10. None furnishes the same to the None 1 day
Section (GSS)
concerned party
11. Receives and presents

Evaluator
Resolution to the Traffic 11. Issues Pay Order Slip (POS) None 5 minutes
TAS
Adjudication Service (TAS)
12. Proceeds to Cashier for 12. Receives payment and issues

P 20,000.00 5 minutes Cashier
payment of fines. Official Receipt (OR)
13. Files Official Receipt (OR) and

13. Proceeds to IID and submits Receiving clerk
furnishes a copy to License None 15 minutes
copy of Official Receipt (OR) IID
Section
8 days, 50
TOTAL: P 20,000.00
minutes
b. The total processing time does not include the time after the resolution has been sent up to the time the respondent has
returned to pay the corresponding fine/s.
DOUBLE ISSUANCE OF DRIVER'S LICENSE 216

4.2. Double Issuance of License Plate

1. Files complaint relative to the Admin Assistant/
1. Receives documents None 5 minutes
double issuance of plate Records Officer
Chief
2. None 2. Assigns case to investigator None 5 minutes
IID
3. None 3. Evaluates the case
3.1. Requests for Allocation of

Plate from the Plate Unit,
Central Office None 1 day Investigator
3.2. Prepares Subpoena Duces

Tecum to the issuing agency
4. Approves Subpoena Duces Chief

4. None None 1 day
Tecum IID
5. Forwards signed Subpoena
Duces Tecum to the concerned Admin Assistant/
issuing agency thru General Records Officer
Service Section (GSS)
6. Receives Subpoena Duces
6. None Chief
Tecum
None 2 days Concerned District
6.1. Retrieves records of the Office
plate
DOUBLE ISSUANCE OF LICENSED PLATE 217

6.2. Prepares and forwards
reply to the Subpoena Duces
Tecum and attaches necessary
documents
7. None documents to determine the
owner of first issued license plate Investigator
None 2 days
IID
Chief
8. None 8. Affirms the Resolution None 1 day
IID
9. Reviews and signs the Director

9. None None 2 days
Resolution LES

Resolution
12. Receives signed Resolution

Admin Assistant
12. None and prepares Request for Sytem None 30 minutes
IID
Update (RSU)


13. None None 3 days Records Section, MID
and implements RSU
TOTAL: None 14 days, 1 hour
b. The total processing time does not include times incurred in the sending of the Subpoena Duces Tecum from Central
Office to concerned DO / EO and vice-versa.

4.3. Fake Driver's License
1. Endorses fake Driver's License

1. None None 5 minutes Custodial Section, LES
(DL) to IID
Admin Assistant/
2. None 2. Receives documents None 5 minutes Records Officer
IID
Chief
3. None 3. Assigns the case to investigator None 5 minutes
IID
4.1. Prepares and issues None 2 days Investigator

Subpoena Duces Tecum to the
involved parties
5. Appearance of the party involved
5. Evaluates submitted affidavit
and submission of affidavit
5.1. Prepares Resolution of the
case
6. None 6. Affirms the Resolution None 1 day Chief IID

7. None None 1 day
Resolution LES

8. None None 1day Executive Director
Resolution
FAKE DRIVER'S LICENSE 220

10. Furnishes a copy of General Service

10. None None 1 day
Resolution to the involved parties Section (GSS)
TOTAL: None 9 days, 15 mins
b. The total processing time does not include the time after the Subpoena Duces Tecum has been sent up to the time the
respondent has returned to submit his/her affidavit.
FAKE DRIVER'S LICENSE 221

4.4. Client's Filing of Complaint

1. Files complaint/s against drivers,
owners and/or operators of the Admin Assistant/
1. Receives documents None 5 minutes
motor vehicle violating the RA 4136 Records Officer
and other related laws
Chief
2. None 2. Assigns the case to investigator None 5 minutes
IID
3.1. Prepares and issues None 2 days Investigator

Subpoena Duces Tecum to the
involved parties
4. Appearance of the parties 4. Conducts hearing relative to

involved for hearing the complaint
4.1. Prepares Resolution of the
case
Chief
IID

6. None None 1day
Resolution LES
FILING OF COMPLAINT 222


Resolution
9. Furnishes a copy of Resolution

9. None None 1 day General Services
to the concerned parties
9 days,
TOTAL: None
10 mins
b. The total processing time does not include the time after the Subpoena Duces Tecum has been sent up to the time the
respondent has appeared for hearing.
FILING OF COMPLAINT 223

PROCESSING PERSON
TIME RESPONSIBLE
4.5. Investigation on the Illegal Transfer of Ownership of Motor Vehicle
1. Files complaint on the illegal
1. Receives complaint and Admin Assistant/
transfer of ownership with supporting None 5 minutes
attaches requirements Records Officer
requirements
2. Assigns the case to the Chief
investigator IID
3. Evaluates documents and

3. None None 30 minutes Investigator
prepares request for audit trail
4. Approves the request for audit

trail
5. Dockets and forwards the audit

5. None None 30 minutes Stradcom
trail to STRADCOM
6. Receives and evaluates audit

6. None
trail report from STRADCOM
Investigator
6.1. Prepares Subpoena Duces None 2 days
IID
Tecum to the agency where the
transfer of ownership was
transacted
7. Approves Subpoena Duces Chief
Tecum IID
8. Forwards Subpoena Duces General Services

8. None None 1day
Tecum to the concerned DO / EO Section
COMPLAINT ON THE ILLEGAL TRANSFER OF MOTOR VEHICLE OWNERSHIP 224

PROCESSING PERSON
TIME RESPONSIBLE
9. Receives Subpoena Duces
9. None
Tecum
9.1. Retrieves records of the Chief

motor vehicle None 2 days Concerned District
Office
9.2. Prepares and forwards
reply to the Subpoena Duces
Tecum and attaches necessary
documents

10. None
documents

Chief
IID
12. None None 1day
Resolution LES

Resolution
14. None 14. Approves Resolution None 1day Assistant Secretary

PROCESSING PERSON
TIME RESPONSIBLE
15. Receives approved resolution
from the Office of the Assistant
Secretary, retains a copy and
15. None
forwards the Resolution to GSS
Investigator
for dissemination to concerned None 1 day
IID
party
15.1. Prepares Request for

System Update (RSU)

16. None with RSU and forwards to None 3 days MID
STRADCOM for implementation.
17. Receives information from
STRADCOM of the
17. Recieves information of the implementation of the RSU None 1 day MID
implementation of the RSU
17.1. Informs the owner of the
implemented RSU
17 days,
TOTAL: None 1 hour,
40 mins
b. Not inlcuded in the processing time is the time when the Audit Trail Report is being generated by STRADCOM and when the
same report is forwarded to IID.

PROCESSING PERSON
TIME RESPONSIBLE
4.6.Lifting of Alarm (IID)
1.Request for Lifting of Alarm and Admin Assistant/

1. Receives requirements None 5 minutes
submits requirements Records Officer
2. None 2. Evaluates requirements None 15 minutes Admin Assistant
Chief
3. None 3. Recommends lifting of alarm None 30 minutes
IID
4. Forwards Recommendation to
4. None
Traffic Adjudication Service
None 30 minutes IID
Note: Please see Procedure on
Lifting of Alarm (TAS)
1 hour,
TOTAL: None
20 minutes
LIFTING OF ALAM (IID) 227

5. LIFTING OF ALARMS (TAS)
Procedure at Traffic Adjudication Service (TAS) for the settlement of any applicable fines and penalties arising from complaint/s and
for the eventual lifting of alarm in connection with Driver's License and Motor Vehicle
Office or Division: Traffic Adjudication Service (Central Office)
Classification: Simple transaction
Who may avail: Drivers/Operator
1. Original letter request addressed to the Director of Traffic Adjudication

Driver / Operator
Service
2. Any valid Government issued ID/Deed of Sale, if not the registered owner Operator
3. Original Special Power of Attorney, if representative Driver / Operator

5.1. PNP-HPG Report involves in vehicular accident
1. Original letter request to lift alarm from the investigator Philippine National Police (PNP)
2. Original Affidavit of Desistance Notary Public
5.2. PNP-HPG watch list alarm to Stolen/carnapped motor vehicles

1. Original Philippine National Police - Highway Patrol Group (PNP-HPG) Philippine National Police - Highway Patrol Group
Letter of Indorsement (PNP-HPG)
LIFTING OF ALARM 228

2. Original Official Receipt (OR) /Certificate of Registration (CR) of the motor
District Office
vehicle or certified true copy of the same from issuing agency
Recovery and Disposition Report (PNP-HPG)
Lifting of alarm (PNP-HPG)
Crime Laboratory Marco -Etching Report (PNP-HPG)
6. Original Philippine National Police - Highway Patrol Group (PNP-HPG) MV Philippine National Police - Highway Patrol Group
Clearance (PNP-HPG)
7. Original duly accomplished Land Transportation Office (LTO) Motor
Motor Vehicle Inspection Center (MVIC)
Vehicle Inspection Report
5.3. Department of Health (DOH) Alarm
1. Original Confirmatory Test Department of Health (DOH)
2. Original Medical clinic letter of Indorsement Medical Clinic LTO Central Office
5.4. Complaint/s at Land Transportation Franchising Regulatory Board (LTFRB)

1. Original Resolution to lift alarm
(LTFRB)
5.5. Complaint/s at Internal Investigation Division (IID)
1. Original Resolution to lift alarm Intelligence and Investigation Division (IID)
LIFTING OF ALARM 229

PROCESSING PERSON
TIME RESPONSIBLE
LIFTING OF ALARMS (TAS)
1. Receives letter request from
Secretary of the
1. Submits requirements respondent/operator None 5 minutes
Director
2. None 2. Evaluates the requirements None 3 days Director, TAS
Administrative Fee:
P2,000.00
3. Proceeds to cashier for payment of
3. Accepts payment and issue LRF:
Administrative fines in cases 5 minutes Cashier
Official Receipt P10.00
involving vehicular accident
TOTAL:
P 2,010.00
4. None 4. Approves and Lift alarm None 1 hour Director
3 days, 1 hour,
TOTAL: P 2,010.00
10 mins
LIFTING OF ALARMS (TAS) 230

6. CERTIFICATION OF NO PENDING APPREHENSION AND ALARM
Certification requested by driver's license holders or operators to ensure that the former has no pending record of apprehension/alarm.
Data Control Unit, Law Enforcement Service

Office or Division:
For Local Employment - Regional offices, Operations Division, District and Extension Offices, E-Patrol
Who may avail: Apprehended drivers/operators/conductors
6.1. FOR LOCAL AND ABROAD EMPLOYMENT
1. One (1) photocopy of Driver's License Driver's license holder
2. One (1) letter request Driver's license holder
6.2. FOR LOST PLATE
1. One (1) Letter Request Motor Vehicle owner
2. Affidavit of Loss Motor Vehicle owner
3. One (1) photocopy of Official Receipt (OR) /Certificate of Registration (CR) Motor Vehicle owner
4. Presentation of the original and submission of one (1) photocopy of any

Any issuing government agency and company
issued ID with photo and signature of the applicant
5. Original Copy of Police report Philippine National Police (PNP)
6.3. OTHER REQUIREMENTS (FOR REPRESENTATIVE)
1. Special Power of Attorney (for individual) Motor Vehicle owner
2. Secretary's Certificate (for Corporation and other entities)
3. Presentation of original and submission of one (1) photocopy of any issued
Any issuing government agency and company
ID with photo and signature of the applicant and representative
CERTIFICATION OF NO PENDING APPREHENSION AND ALARM 231

PROCESSING PERSON
TIME RESPONSIBLE
1. Submits letter request and 1. Receives evaluates the

requirements completeness of the requirements
2. Receives Pay Order Slip 2. Issues Pay Order Slip None 5 minutes Designated Personnel
3. Proceeds to the cashier for Certification Fee

3. Accepts payment and issues OR P30.00
payment of fees
Computer Fee 20 minutes Cashier
P67.63
3.1. Receives OR
Total: P97.63
4. Presents OR 4. Receives OR None 10 minutes Receiving Clerk
5. Receives Certificate of No pending 5. Signs Certificate of No pending Regional Director/Officer-

None 5 minutes
apprehension and alarm apprehension and alarm in-Charge
TOTAL: P 97.63 45 minutes
CERTIFICATION OF NO PENDING APPREHENSION AND ALARM 232

Internal Services
1. ENCODING OF APPREHENSION CASES
Encoding and uploading of apprehensions cases in the LTO-IT System
Law Enforcement Service (LES) -Data Control Unit
Office or Division: District/Extension Offices and E-Patrol with LETAS functions
Type of Transaction: G2G – Government to Government
Who may avail: Apprehending Officers (Law enforcers, deputized agents)
1. Original White copy of the Temporary Operator’s Permit (TOP) Apprehending officer
2. Original copy of the Impounding Receipt for Motor Vehicle (IRMV) for
Apprehending officer
impounded Motor Vehicle
3. Daily Apprehension Report (DAR) Apprehending officer
ENCODING OF APPREHENSION CASES 233

PROCESSING PERSON
TIME RESPONSIBLE
1. Receives transmittal with

1. Submits the TOP, IRMV, DAR
documents and confiscated items None 15 minutes Receiving Clerk
from deputized agents / enforcers
2. Checks and encodes violations

1 hour, 30 Encoder
2. None based on TOP details and None
minutes
confiscated items (30 TOPs/Batch)
2.1. If plate number is

Encoder
conduction sticker, get None 30 minutes
conduction sticker verification
3. None 3. Prints batch report None 10 minutes Encoder
4. Submits Batch Report, DAR,

Encoder
4. None TOP and confiscated items to None 5 minutes
Custodial Section for storing
2 hours , 30
TOTAL: None
minutes
ENCODING OF APPREHENSION CASES 234

External and Internal Services

1. DEPUTATION TRAINING SEMINAR - NEW AND REFRESHER
Prior to field deployment, all LTO enforcers and Deputized Agents need to undergo and pass the Deputation training to ensure
that they are knowledgeable of the provisions of the laws they will be implementing, as well as the stringent procedures in
apprehending violators.
The refresher is intended to re-orient LTO Enforcers and Deputized Agents of their enforcement duties and responsibilities and
serves as venue to be updated on new laws, rules and regulations including developments in their field.

Office or Division:
Regional Offices
Type of Transaction: G2G - Government to Government
LTO Enforcers, Offices of Deputized Agents (Management of Toll Roads, Airport Police, Coast Guards,
Who may avail:
PNP-HPG, MMDA, DENR and DPWH) LGU
1. Original letter request and list of personnel to undergo training and

Government Agencies
refresher course
2. One (1) photocopy of Travel Order/ Office Order Land Transportation Office (LTO)
DEPUTATION TRAINING SEMINAR - (NEW AND REFRESHER) 235

1. Submits request and list of 1. Receives and records the
recommended deputized personnel request
to undergo training (new and None 10 mins Receiving Clerk
refresher) 1.1. Forwards to TSD/Regional
Offices for approval
2. Recommends approval for
2. None
training
Training and
2.1. If disapproved notifies None 15 minutes
Advocacy Section/ RD
the requesting party through
writing
3. Prepares materials for the
3. None
training
3.1. Prepares project profile/
Program of Instruction
3.1.1. Schedule of training
3.1.2. Venue Training Assistant/
None 3 days
3.1.3. Request for funding Person-in-charge
3.1.4. Assigns and

prepares invitation to
learning service providers
NOTE: Subject to the availability
of venue and learning service
providers

For New:
4. Attends seminar / workshop 4. Seminar / Workshop proper
3 days for R.A.
4.1. Attends and participates in 10586 and R.A.
the workshop and actual 4.1. Conducts lecture 4136 and other
operation special laws
4.2. Takes the written 2 days for R.A.
4.2. Gives examination 8749 and R.A.
examination
8794 Training Assistant /
None
For Refresher: Person-in-charge
2 days for R.A.
10586 and R.A.
4136 and other
special laws
1 day for
R.A.8749 and
R.A. 8794
5.Checks examinations,
Training Assistant /
5. None prepares report and certificates None 3 days
Person-in-charge
of training completion
6. Affixes initials on the report
TSD Chief/ Training
6. None and certificates of training None 1 day
Head
completion
7. Approves the report and
LES Director/Regional
7. None certificates of training None 1 day
Director
completion
8. Forwards the signed report
8. None and certificates of training None 20 minutes Person-in-Charge
completion for release

9. Releases written exam result
and certificate of training
completion including Deputation
Paraphernalia Training Assistant /
None 1 day
Person-in-charge
9. Receives written exam result and
Certificate of Training Completion
including Deputation paraphernalia
For New:
14 Days, 45
minutes
for R.A. 10586
and R.A. 4136
and other
special laws
TOTAL: None
For Refresher:
12 days, 45
minutes
for R.A. 10586
and R.A. 4136
and for R.A
8749 and R.A
8794

2. DEPUTATION OF LTO ORGANIC AND NON-ORGANIC PERSONNEL - NEW
Deputation is an authority given to LTO organic and non-organic personnel to enforce/implement the provisions of RA 4136 and
other related laws to violators.
Law Enforcement Service, Central Office/ Operations Division, Regional Office thru Regional
Office or Division:
Deputation and Evaluation Committee (RDEC)
The following government personnel who are occupying regular positions and whose work are
directly and actually related to traffic law enforcement:
• Uniformed Officers of the AFP/PNP/HPG
Who may avail:
• Officers of the DPWH/DENR
• LTO employees, LGU and other government employees assigned to traffic enforcement related
functions.

Law Enforcement Service, Central Office/ Operations Division,
1. Duly accomplished Application Form Regional Office/ Land Transportation Office Official Website
(www.lto.gov.ph)
2. Original copy of Endorsement Letter Head of Agency
Human Resource Development (HRD), Land Transportation
3. One (1) Certified true copy of Appointment/Certificate of
Office (LTO)/Other Government Agencies for Non-LTO
Employment
Personnel
4. Original copy of Certificate of No Pending Case signed by the Land Transportation Office (LTO)
Head of Office /Other Government Agencies for Non-LTO Personnel
DEPUTATION OF LTO ORGANIC AND NON-ORGANIC PERSONNEL (NEW) 239

5. Two (2) "2x2" photos with name tag (taken within the last three
Applicant
(3) months prior to date of application)
6. One (1) Certified true copy of the Certificate of Completion to Traffic Safety Division, Central Office/ Operations Division,
the Deputation Training/Seminar Regional Office
7. One (1) Certified true copy of the neuropsychiatric test result Neuropsychiatric Clinic
DEPUTATION OF LTO ORGANIC AND NON-ORGANIC PERSONNEL (NEW) 240

1. Submits the duly Receiving Clerk / Evaluator

accomplished Application form None 15 minutes Office of the LES Director /
application with the requirements.
with the requirements RDEC, Regional Office
2. Recommends approval of the

LES Director / RDEC
2. None application to the Asst. Secretary None 15 minutes
Chairperson
or the Regional Director
Designated Personnel/
3. None 3. Prepares Deputation ID None 10 minutes
RDEC Secretariat
LES Director /
4. None 4. Countersigns the Deputation ID None 10 minutes
RDEC Chairperson
5. Forwards the Deputation ID to

Releasing Clerk, LES/
5.None the Assistant Secretary for None 15 minutes
RDEC Secretariat
Approval
Assistant Secretary/
6. None 6. Approves the Deputation ID None 1 day
Regional Director
7. Returns approved Deputation ID Releasing Clerk, OASEC /

to the LES / RDEC Regional Director
DEPUTATION OF LTO ORGANIC AND NON-ORGANIC (NEW)

241
8. Releases the Deputation ID

8.Receives the Deputation ID Releasing Clerk, LES/
None 20 minutes
and TOP Operations Division
8.1. Issues TOP
9. Conducts final briefing on the
important aspects of apprehension
Designated LES /
process.
None 20 minutes Operations Division
9. Undergoes final briefing on Personnel
the Apprehension Process
TOTAL: None 1 day, 2 hours
DEPUTATION OF LTO ORGANIC AND NON-ORGANIC (NEW)

242
3. DEPUTATION OF LTO ORGANIC AND NON-ORGANIC PERSONNEL - RENEWAL
A yearly authority given to LTO organic and non-organic personnel to enforce/implement the provisions of RA 4136 and other
related laws to violators.
Law Enforcement Service, Central Office/ Operations Division, Regional Office thru Regional
Office or Division:
Deputation and Evaluation Committee (RDEC)

The following government personnel who are occupying regular positions and whose work are
directly and actually related to traffic law enforcement:
• Uniformed Officers of the Armed Forces of the Philippines (AFP) / Philippine National Police (PNP)/
Highway-Patrol Group (HPG)
Who may avail:
• Officers of the Department of Public Works and Highways (DPWH) / Department of Environment
and Natural Resources (DENR)
• Land Transportation Office (LTO) employees, Local Government Unit (LGU) and other government
employees assigned to traffic enforcement related functions.
Law Enforcement Service, Central Office/ Operations
1. Duly accomplished Application Form Division, Regional Office/ Land Transportation Office
2. Original copy of Endorsement Letter Head of Agency
Human Resource Development (HRD), Land

3. One (1) Certified true copy of Appointment/Certificate of
Transportation Office (LTO)/Other Government Agencies
Employment, if promoted
for Non-LTO Personnel
4. Original copy of Clearance from any accountabilities and/or
Previous Deputation Unit
administrative liabilities
DEPUTATION OF LTO ORGANIC AND NON-ORGANIC PERSONNEL (RENEWAL) 243

5. Two (2) "2x2" photos with name tag (taken within the last three (3)
Applicant
months prior to date of application)
6. One (1) Certified true copy of the Certificate of Completion to the Traffic Safety Division, Central Office/ Operations
Refresher Deputation Training/Seminar Division, Regional Office
7. One (1) Certified true copy of the neuro-psychiatric test result Neuro-psychiatric Clinic

Receiving Clerk /
1. Submits the duly accomplished
1. Receives and evaluates Evaluator Office of the
Application form with the None 15 minutes
application with the requirements. LES Director / RDEC,
requirements Regional Office
2. Recommends approval of the

LES Director / RDEC
2. None application to the Asst. Secretary or None 15 minutes
Chairperson
the Regional Director
Designated Personnel/
3. None 3. Prepares Deputation ID None 10 minutes
RDEC Secretariat
LES Director /
4. None 4. Countersigns the Deputation ID None 10 minutes
RDEC Chairperson
5. Forwards the Deputation ID to

Releasing Clerk,
5.None the Assistant Secretary or the None 15 minutes
Operations Division
Regional Director for approval
Assistant Secretary/
6. None 6. Approves the Deputation ID None 1 day
Regional Director
7. Forwards approved Deputation Releasing Clerk, OASEC

ID to the LES / Operations Division / Regional Director
8. Releases the Deputation ID

8.1. Issues TOP Releasing Clerk, LES/
None 20 minutes
8.Receives the Deputation ID Operations Division
and TOP
1 day, 1 hour,
TOTAL:
40 minutes

VII. MANAGEMENT AND INFORMATION
DIVISION
External Services
1. HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE
To address errors committed during transactions and to update customer details which are system limitations of the existing system.
The RSU could be for the following: a) Motor Vehicle Registration System (MVRS), b) Driver's Licensing System (DLS), c) Law
Enforcement and Adjudication System (LETAS), d) and Manufacturer, Assembler,Importer and Dealer Reporting System (MAIDRS).
Regional Offices (RO)
Records Section, Management Information Division (MID-RS)
Office or Division: Computer Section, Management Information Division (MID-CS)
Technical, Evaluation and Planning Section, Operations Division (TEPS)
License Section, Operations Division (LS)
Who may avail: Motor Vehicle Owners, Driver's License holder, Concerned LTO personnel
GENERAL REQUIREMENTS
Land Transportation Office (District Office /
1. Duly accomplished Request for System Update (RSU) Form ver. 3.1 Extension Office)
Law Enforcement Service (LES)
2. One (1) copy of screenshots of Errors/Customer details that needs to be
Extension Office)
updated (for MVRS, DLS, MAIDS & LETAS)
Law Enforcement Service (LES)
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE CENTRAL OFFICE 246
ADDITIONAL REQUIREMENTS
1.1. For revision of Customer's Details

1. One (1) photocopy of valid ID, SEC Certificate of Registration (MV is under the
Owner, Securities and Exchange Commission
name of corporation) or Certification that the trade name to be replaced and new
(SEC) / Department of Trade and Industry (DTI) /
name to be adapted are one and the same / court order (To be implemented at
Cooperative Development Authority (CDA)
the RO)
2. One (1) photocopy of authenticated marriage certificate if change in name due
Philippine Statistics Authority (PSA)
to marriage / annulment (To be implemented at the MID-CS)
1.2. For correction of engine/chassis number (MID-RS)

1. Duly accomplished Motor Vehicle Inspection Report (MVIR) with stencils of Land Transportation Office (District Office /
the engine /chassis number Extension Office)
2. One (1) photocopy of Official Receipt (OR) indicating change engine/chassis Motor vehicle owner, Land Transportation Office
transaction (if manually transacted) (District Office / Extension Office)
3. One (1) Certified True Copy of Official Receipt (OR) /Certificate of Registration Motor vehicle owner, Land Transportation Office
(CR) (District Office / Extension Office)
4. One (1) photocopy of Clearance from Philippine National Police - Highway Philippine National Police - Highway Patrol Group
Patrol Group (PNP-HPG) (PNP-HPG)
Initial registering Land Transportation Office (District
5. One (1) copy of Sales Invoice, when necessary
Office / Extension Office)
1.3. For correction of plate/file number (RS)
1. Justification from the Chief that there was an error committed during encoding
Extension Office)
2. One (1) Certified True Copy of Official Receipt (OR)/Certificate of Registration Motor vehicle owner, Land Transportation Office
(CR) (District Office / Extension Office)
3.One (1) photocopy of Motor Vehicle (MV) Registry Book, if necessary
1.4. For correction of year model (TEPS)
1. Duly accomplished Motor Vehicle Inspection Report (MVIR) with stencils of Land Transportation Office (District Office /
the engine /chassis number Extension Office)
2. Certificate of Payment (CP) if applicable
Extension Office)
3. Sales Invoice if applicable
Extension Office)
Motor vehicle owner, Land Transportation Office
4. One (1) photocopy of Official Receipt (OR)/Certificate of Registration (CR)
(District Office / Extension Office)
1.5. For double file number (TEPS)
1. Plate Monitoring Report/Certified copy of the Motor Vehicle (MV) Registry Book
Extension Office)
2. Justification from the Chief that there was an error committed during manual Land Transportation Office (District Office /
encoding Extension Office)
Motor vehicle owner, Land Transportation Office
3.One (1) photocopy of Official Receipt (OR)/Certificate of Registration (CR)
1.6. For file number with Alphanumeric
1. One (1) photocopy of Official Receipt (OR)/Certificate of Registration (CR), if Motor vehicle owner, Land Transportation Office
necessary (District Office / Extension Office)
2. Plate monitoring report
Extension Office)
1.7. Update Insurance/Update COC Status
1. One (1) Photocopy of latest COC Motor Vehicle owner
1.8. Age Misrepresentation of the Licensee (LS)

Public Assistance and Complaint Desk (PACD),
1. Duly accomplished Application for Driver's License (ADL) Section, Licensing Centers, District
Office/Extension Office, Driver's License Renewal
Office
2. One (1) photocopy of valid/expired Driver's License Driver's License holder
3. Letter of Appeal Driver's License holder

4. One (1) photocopy of Birth Certificate or any legal document proving the
Philippine Statistics Authority (PSA), court
correctness of the information
1.9. Double License (LS)
Public Assistance and Complaint Desk (PACD),
1. Duly accomplished Application for Driver's License (ADL) Section, Licensing Centers, District
Office/Extension Office, Driver's License Renewal
Office
2. Previous Driver's License Driver's License holder
1.10. Deletion of Buyer's Information (TEPS)

Extension Office),
1. Sales Invoice
Manufacturers, Assemblers, Importers, Rebuilders
and/or Dealers (MAIRDs)
Manufacturers, Assemblers, Importers, Rebuilders
2. Letter Request
and/or Dealers (MAIRDs)
1.11. Reactivation of MAIRD
1. Sales Invoice Buyer of Motor vehicle / components

2. Letter Request Buyer of Motor vehicle / components
1.12. Cancellation of Motor Vehicle Record
Motor Vehicle owner, Land Transportation Office
1. Letter request
Motor Vehicle owner, Land Transportation Office
2. Certified True Copy of OR/CR
3. Sales Invoice
4. CSR
5. Certification from the dealer Dealer
1.13. RSUs that do not require additional documentary requirements
1. Rollback transaction None

2. Remove transaction ID of pending apprehension None
3. Delete apprehension record due to double encoding None
4. Revert status of apprehension from dismissed to pending None
1.14. RSUs that are being implemented by the IT Provider after approval by the Records Section
1. Correction of Gross Vehicle Weight None

2. Update plate number from TEMP to Special Plate or from Regular Plate to
None
TEMP
3. Update classification None
4. Duplicate motor vehicle record None

5. Reprinting of CR None
1. Prepares corresponding RSU
1. Registrant/ Apprehended and attaches letter from registrant/ Evaluator/Clerk
Driver/License holder/MAIDR concerned LTO personnel/license Field office, Law
None 2 hours
submits letter request stating the holder/ MAIDR or attaches Enforcement Service
reason for the correction additional supporting document, if (LES)
needed.
2. Submits RSU and attachments
Evaluator/Clerk
2. None to Customer Care thru file transfer, None 2 hours
Field office, LES
courier or email.
3. Validates the RSU received from

the district/extension office,
Licensing Centers, DLRO, LES
3. None None 1 hour 30 minutes LTO IT Provider
prior to the issuance of a Service
Request Number (SR No.),
prepares transmittal to LTO.
Evaluator/Clerk
Management
4. Receives RSU and attachments
4. None None 30 minutes Information Division
from CCare.
(MID) / Operations
Division
Chief/ Evaluator
5. None 5. Evaluates and approves RSU None 4 hours
MID/OPS
6. Implements the correction using

the Customer Admin / RSU/
MAIDRS Maintenance Facility. Evaluator
6. None For MVRS & LETAS - MID to None 2 hours MID/ Operations
implement, Division
For DLS - License Section
For MAIDS - TEPS to implement
1 hour after
verifying in the
7. Informs the registrant that the
7. None None system that the DO/EO personnel
RSU is already implemented.
RSU is
implemented
TOTAL: None 1 day, 5 hours
2. HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE REGIONAL OFFICE
Transaction at the District Office/Extension Office/E-Patrol
Office or Division: District Office/Extension Office/E-patrol/Regional Office/MID
Who may avail: Concerned District Office/Extension Office/E-patrol/Regional Office
2.1. CLOSE TRANSACTION
Land Transportation Office (District Office / Extension
1. One (1) screenshot of pending transaction
Office)
2. One (1) Certification from the concerned District Office that there is no Land Transportation Office (District Office / Extension
available sticker/plate Office)
3. Transaction ID Number
Office)
2.2. CORRECTION OF PLATE CLASSIFICATION
1. One (1) Certified true copy of Official Receipt (OR) and Certificate of Motor Vehicle owner, Land Transportation Office (District
Registration (CR) Office / Extension Office)
2. Justification, if necessary
Office)
2.3. INSERT ENCUMBRANCE
2. Chattel Mortgage Motor Vehicle Owner
3. One (1) copy of screenshot of error
Office)
REQUEST FOR SYSTEMS UPDATE (RSU) - MVRS related details 254

2.4. DELETE ENCUMBRANCE
2. Proof of release of mortgage Motor Vehicle Owner
3. One (1) copy of screenshot of error
Office)
2.5. CORRECTION OF GROSS VEHICLE WEIGHT
2. Reciept for revision of Gross Vehicle Weight
Office)
2.6. CORRECTION OF THE FOLLOWING:
Motor Vehicle Type, Make, Series, Body Type, Classification, Color, Fuel No. of Cylinder, Piston Displacement, Seating
Capacity, Storage Date, Motor Vehicle Status, Aircon Refrigerant, Front Tire Size, Rare Tire Size, Last District Office, Leased
to, Net Weight, Shipping Weight, Net Capacity, BIN, First Registration Date, First Registration OR, First Registration Amount,
Last Registration Date and Next Registration date
1. One (1) Certified copy of Official Receipt (OR) and Certificate of Motor Vehicle owner, Land Transportation Office (District
2. Original Motor Vehicle Inspection Report (MVIR) Motor Vehicle Owner
3. One (1) Certificate of Stock Reported (CSR) or Sales Invoice, if Initial registering Land Transportation Office (District Office /
applicable Extension Office)
REQUEST FOR SYSTEMS UPDATE (RSU) - MVRS related details 255

1. Submits the requirements
requirement/s.
Receiving Clerk/
1.1. Prepares and transmits the
None 1 hour Evaluator/ Head of
Request for System Update (RSU) the Requesting DO
with the requirement/s thru email or
file transfer
2. Stamps received and checks the
2. None RSU as well as completeness of the
requirement/s. Receiving
None 15 minutes Clerk,Office of the
2.1. The client and the requesting 2.1. If the requirements are not Regional Director
D.O. complies with the requirement, if complete, inform the requesting
there is any. agency of the deficiency.
3. None 3. Evaluates and approves the RSU None 4 hours Regional Director
4. Implements the RSU through

MAIRDs, MVRS or Customer RSU Regional
4. None Facility None 2 hours Director/Designated
4.1. Advises the requesting D.O. on Staff, ORD
the implemented RSU.
Receiving
5. Informs the client of the
5. None None 15 minutes Clerk/Evaluator of
implemented RSU.
the Requesting DO
7 hours, 30
TOTAL: None
minutes
HANDLING OF REQUEST FOR SYSTEM UPDATE (RSU) AT THE REGIONAL OFFICE (PROCEDURE) 256
DIVISION
Internal Services
1. HANDLING OF DRIVER'S/CONDUCTOR'S LICENSE HIT LIST REPORT
This pertains to the application of a licensee that were found to be having double licenses and the encoding errors made by our
personnel on the details of the applicant particularly on the license number and wrong biometric capture on the fingerprints, photo
and signature that were detected by the AFIS.
Office or Division: Computer Section, Management Information Division
Who may avail: All license holders

1. Duly accomplished Request for User Update-Dermalog (RSU-D)
Available thru viber by AFIS Users
form
Concerned District Office / Extension Office / Licensing
2. Letter of Request for Deletion from the Chief of Office.
Center / Driver's License Renewal Office
3. One (1) photocopy of Official Receipt (OR), if cards are not yet Concerned District Office / Extension Office / Licensing
printed Center / Driver's License Renewal Office
HANDLING OF DRIVERS/CONDUCTORS LICENSE HIT LIST REPORT 257

1.1. Handling of double entry (with same customer details and license number) based on the Adjudication Hit List
Report
1. Monitors Driver’s License
1. None adjudication using the None 1 hour MID Staff
Adjudication Register Facility
2. Rejects Adjudication Hit List

Report with same Customer
2. None None 30 minutes MID Staff
Details and license number using
the above-mentioned facility
1 hour
TOTAL None
30 minutes
1.2. Handling of erroneous encoding of license number or biometric capture of fingerprints, signature and photo
based on the Adjudication Hit List Report (RSU-D)
1. None 1. Monitors Driver’s License
adjudication using the None 30 minutes MID Staff
Adjudication Register Facility
2. Rejects Adjudication Hit List

Report with different Customer
Details and license number using
the above-mentioned facility
3. Forwards the above-mentioned

list for verification

4. Verifies list through LTO-IT
4. None System to confirm the real owner None 1 hour MID Staff
of the subject license number
5. Informs site through
5. None Viber/Facebook/E-mail to prepare None 30 minutes MID IT Support Staff
RSUD due to error/s
Two (2) hours

(Requests
6. Receives filled-out RSUD and received on
attachments through weekends/
6. None None MID Staff
Viber/Facebook/courier/personal holidays shall be
delivery to MID acted upon on
the first working
day of the week.)
7. Checks completeness and

7. None None 10 minutes MID IT Support Staff
prints RSUD and attachments
8. Fills-out summary form of

8. None None 20 minutes MID IT Support Staff
RSUD (Request for Deletion)
9. Verifies RSUD using DL

9. None None 1 hour MID Staff
number through LTO-IT System
10. Implements RSUD through a

MID IT Support Staff /
10. None facility, ‘Request for System None 30 minutes
Adjudicator
Update by Dermalog’

11. Transmits RSUD and
MID IT Support Staff /
11. None attachments for recording and None 15 minutes
Adjudicator
consolidation
12. Encodes RSUD details and

12. None None 15minutes MID Staff
files RSUD and attachments
7 hours, 30
TOTAL: None
minutes

2. HANDLING OF REQUEST FOR USER SYSTEM UPDATE (RUSU) FOR LTO-IT, DO-IT-YOURSELF (DIY)
AND PAYMENT ASSESSMENT TOOL (PAT) USERS
This refers to the handling of RUSUs for new users, addition of roles, change role, change password, change site, delete role
and deactivate user.

Who may avail: Users of LTO-IT System, DIY and PAT
2.1. For New Users
1. Service Request Details IT Provider
2. Duly accomplished Request for User Update (RUSU) form from the User whether regular employee, Contractual, Job
user (For Organic, Contractual, LGU, Job Order and Other non-organic Order or Manufacturers, Assemblers, Importers,
employee approved by the Regional Director) Dealers (MAIDs) representatives
3. A document from the Chief of the Administrative Division as proof of Administrative Division
employment and assignment (LTO-IT Users)
- Authority of MAID's Representative, Office ID card of Representative and Manufacturers, Assemblers, Importers, Dealers
Authorized MAID Official and Secretary’s Certificate (DIY) (MAIDs)
- List of PAT Users for Approval/Office ID Cards (PAT) Manufacturers, Assemblers, Importers, Dealers
(MAIDs)
HANDLING OF REQUEST FOR USER SYSTEM UPDATE (RUSU) FOR LTO-IT, DO-IT-YOURSELF (DIY) AND PAYMENT ASSESSMENT TOOL (PAT) USERS 261
2.2. For Addition of Roles/Change Role/Change Password/Change Site/Delete Role/Deactivate User
1. Service Request Details IT Provider
2. Duly accomplished Request for User Update (RUSU) form from the User whether regular employee, Contractual, Job
user and approved by the Regional Director Order or Dealer's representatives
3. Reason/s for the type of update requested stated in the ‘Remarks’

Requestor
portion of the RUSU form
Manufacturers, Assemblers, Importers, Dealers

4. One (1) photocopy of Office ID of User with Signature (DIY only)
(MAIDs)
HANDLING OF REQUEST FOR USER SYSTEM UPDATE (RUSU) FOR LTO-IT, DO-IT-YOURSELF (DIY) AND PAYMENT ASSESSMENT TOOL (PAT) USERS 262
1. None 1. Prepares RUSU and the applicable
attachments [LTO-IT, Do-It-Yourself
(DIY) and Payment Assessment Tool RO Representative/
(PAT) Users] for the type of update Evaluator/Site
None 30 minutes
requested (New users, Addition roles, Support
Change Role, Change password,
Change Site, Delete Role and
Deactivate User)
2. None 2. Forwards RUSU and attachments to
RO Representative/
Customer Care for recording via email None 30 minutes Evaluator/Site
Support
3. None 3. Validates RUSU and attachments Customer Care

None 30 minutes
Representative
4. None 4. Assigns Service Request (SR)
number and Prepares Service Request Customer Care
None 30 minutes
details (SRD) to LTO Representative
5. None 5. Transmits RUSU along with SRD to Customer Care

MID for approval None 30 minutes
Representative
6. None 6. Receives, validates and approves
RUSU. None 1 hour MID Staff
7. None 7. Implements approved RUSU Customer Care

None 1 hour Representative/
System Admin
4 hours,
TOTAL:
30 minutes
HANDLING OF REQUEST FOR USER SYSTEM UPDATE (RUSU) FOR LTO-IT, DO-IT-YOURSELF (DIY) AND PAYMENT ASSESSMENT TOOL (PAT)
USERS 263
3. USER ACCOUNT ENROLLMENT FOR THE DRIVER'S LICENSING SYSTEM AUTOMATED
FINGERPRINT IDENTIFICATION SYSTEM (AFIS) FOR DRIVER'S LICENSE
All system users for the printing of the 5-year driver's license cards should be enrolled in the AFIS System to be able to have
access to the system.
Who may avail: Those who will be assigned to encode customer's details and print driver's license cards.
1. Duly accomplished Application Form for User Account approved by District Office / Extension Office / Licensing Center /
immediate supervisor Driver's Licensing Renewal Office
2. One (1) photocopy of LTO ID Regular employee / Contractual / Job Order
Human Resource Development Section of the

3. One (1) photocopy of Contract of Service for contractual/Job Order
Regional Office
USER ACCOUNT ENROLLMENT FOR DRIVER'S LICENSING SYSTEM (AUTOMATED FINGERPRINT IDENTIFICATION SYSTEM (AFIS) FOR DRIVER'S LICENSE 264
1. Prepares and submits

Regular employee/
application form and applicable
1. None None 30 minutes Contractual/Job
attachments through Viber /
Order
courier / Personal delivery
2. Checks requesting agency if it

has existing agency code. Else,
appends district office name in
2. None the system (while waiting for the None 2 hours MID IT Support
assigned code) or advises said
site to transmit Office Order for
the assignment of Code
Administrative Aide
3. Creates Dermalog User VI/ Administrative
Account Assistant V/MID IT
Support
Administrative Aide
4. Informs User on his username
VI/ Administrative
4. None and default password through None 10 minutes
Assistant V/ MID IT
SMS Support
5. Acknowledges text message

5. None None 10 minutes AFIS LTO User
through SMS
USER ACCOUNT ENROLLMENT FOR THE DRIVER'S LICENSING SYSTEM (AUTOMATED FINGERPRINT IDENTIFICATION SYSTEM (AFIS) FOR DRIVER'S LICENSE
(PROCEDURE) 265
Administrative Aide
6. Prints and files documents for
6. None None 10 minutes VI/
reference
MID IT Support
3 hours,
TOTAL:
10 minutes
USER ACCOUNT ENROLLMENT FOR THE DRIVER'S LICENSING SYSTEM (AUTOMATED FINGERPRINT IDENTIFICATION SYSTEM (AFIS) FOR DRIVER'S LICENSE
(PROCEDURE) 266
DIVISION

1. REQUEST FOR DATA TAKE-ON
Updating of Motor Vehicle details which was transacted manually.
Office or Division: Records Section - Management Information Division
Who may avail: Motor Vehicle owners
1. Original copy of duly accomplished original Data Take-On (DTO)
Originating / Transacting District Office
Form
2. One (1) Certified True Copy (CTC) of Initial Certificate of Registration
(CR) and latest Official Receipt (OR)
3. In case of no Certified True Copy of initial Certificate of Registration
(CR), one (1) Certified True Copy of Registry File Book or Plate Originating District Office
Monitoring Report is required
4. Original copy of duly accomplished original Motor Vehicle Inspection
Motor Vehicle Inspection Center (MVIC)
Report (MVIR) (latest) and Official Receipt (OR)
5. One (1) Certified True Copy of Sales Invoice Originating District Office
6. One (1) Certified True Copy of Certificate of Stock Report (CSR) or
Originating District Office
Confirmation Certificate
REQUEST FOR DATA TAKE-ON 267

7. One (1) Certified True Copy of Philippine National Police - Highway Philippine National Police - Highway Patrol Group
Patrol Group (PNP-HPG) Clearance (PNP-HPG)
8.One (1) photocopy of any valid government issued ID with photo and
Motor Vehicle owner
signature of the owner
9. One (1) Certified True Copy reply to Confirmation (If requesting
District Office is not the Originating District Office)
1. One (1) Certified True Copy of Deed of Sale Originating / Transacting District Office
3.2. Change Engine/Chassis and Rebuilt

1. One (1) Certified True Copy of Sales Invoice for Engine/Chassis,
Deed of Sale for Rebuilt
2. One (1) Certified True Copy of Affidavit of Change Engine/Chassis
Number or Rebuilt
3. One (1) copy of Philippine National Police - Highway Patrol Group Philippine National Police - Highway Patrol Group
(PNP-HPG) Clearance for Change Engine/Chassis Number or Rebuilt (PNP-HPG)
4. One (1) Certified True Copy of Sales Invoice of Newly Acquired
Engine and Chassis Number
5. One (1) Certified True Copy of Certificate of Stock Reported (CSR)
for Engine/Chassis/Confirmation Certificate for Engine/Chassis
3.3. Auctioned Motor Vehicles
1. One (1) Certified True Copy of Certificate of Sale Central Office / Regional Office
Note: a. If the requirement is not found in the originating District Office. The Motor Vehicle owner shall have the burden of proof
in presenting the requirement.

1. Prepares request for Data Take

1. Submits requirements None 1 day Receiving Officer
On and attaches requirements
Email : 30
2. District Office forwards request
minutes
2. None to MID-Records thru None Site Support
Courier : 3 Days
Email or Courier
Site Support
3. MID-Records Section receives
3. None from courier or e-mail and prints None 30 Minutes Receiving Officer
DTO request
4. MID-Records Section evaluates

4. None None 1 hour Evaluator
the submitted documents
5. None
5. MID-Records encodes the MV
30 minutes Records Officer
details in the system.
5.1. For request with incomplete

None
requirements, MID-Records Site
Support notifies the concerned 1 Hour Site Support
District Office of the lacking
requirements.

6. District Office informs MV owner

6. None None 10 Minutes Records Officer
on the implemented DTO request
Thru Email: 1
day, 3 Hours,
and
TOTAL: None 40 Minutes
Thru Courier: 4
days, 3 hours,
10 minutes
Note: Processing time does not include the waiting time for the submission of complete requirements by the MV owner.

VIII. HUMAN RESOURCE AND
DEVELOPMENT
Internal Services
1. APPLICATION FOR LEAVE OF ABSENCE (ALA)
Leave of absence is generally defined as a privilege granted to officials and employees not to report for work with or without pay
as may be provided by law and prescribed in Rule XVI of the omnibus rules implementing book V of EO 292
Office or Division: All LTO Offices
Type of Transaction: G2G – Government to Government
Who may avail: Employees who intends to apply for Vacation Leave of Absence
1.1. Application for Vacation Leave

Administrative Division / Civil Service Commission
1. Application for Leave (CSC Form No. 6 Revised 1991)
Website
2. District Office Clearance (in excess 1 month leave) District Office
3. Regional Office Clearance (in excess 1 month leave) Regional Office
1.2. Application for Sick Leave

Website
2. Medical Certificate (5 successive sick leave) Attending Physician
Application for Leave of Absence 271

1.3. Application for Maternity Leave

Website
2. Medical Certificate (Physically fit to assume the duties of her position) Attending Physician
1.4. Application for Special Privilege Leave, Forced Leave, Paternity Leave

Website
1.5. Application for Rehabilitation Leave for job-related injuries

Website
2. Medical Certificate Attending Physician
3. Evidence (showing that the wounds or injuries were incurred in the

Attending Physician
performance of duty)

APPLICANT/CLIENT STEPS AGENCY ACTION
Application for Leave of Absence (ALA)
1. Receives and evaluates the Application
Assigned employee/
1. Submits requirements for Leave of Absence and its supporting None 3 minutes
Administrative Division
documents, if any.
2. Check the balances of the available
2. None None 3 minutes Administrative Division
leave credits on Leave Card
3. Process the Application for Leave of
Absence
4. Approved the Application for Leave of Administrative Division/

4. None None 1 day
Absence OARD/ ORD
5. Record the Approved Application for

Leave of Absence to the Leave Card
6. Release the Approved Application for Assigned employee/

Leave of Absence Administrative Division
1 day, 20
TOTAL: None
minutes
Note:
a. Processing time starts upon the submission of complete requirements.
b. All application for Vacation Leave of absence for one (1) full day or more shall be submitted on the prescribed form for action
by the head of agency five (5) days in advance, whenever possible, of the effectivity date of such leave.
c. An application for leave of absence for thirty (30) days or more shall be accompanied by a district clearance and regional
clearance.
d. All application for sick leave of abcense for one full day or more shall be made on the prescribed form and shall be filed
immediately upon employee's return from such leave. Application for sick leave in excess of five (5) successive days shall be
accompanied by a medical certificate

2. GRANT OF STUDY LEAVE
There is a need to provide continuing learning and development opportunities to develop, enhance or improve competencies
required by the current or future position/job of the agency’s workforce.
Office or Division: Administrative Division/Human Resource Management Office
Who may avail: LTO Employees
1. Approved Letter Request Applicant
2. Approved Leave Application (CSC Form No. 6) Human Resource Development Section
3. Regional Office/Central Office Clearance Human Resource Development Section
4. Contract of Agreement Human Resource Development Section
GRANT OF STUDY LEAVE 274

1. Letter request by an employee to Office of the Regional

go on Study Leave Director /Assistant
2. None 2. Notation/action of the RD/OIC None 4 hours Regional Director
Administrative
3. None 3. Initial evaluation None 4 hours Division-Personnel
Section
4. Preparation of the List of ADMIN-Personnel

4. None Requirements for the Grant of None 1 day Section and DCs/OIC-
Study Leave DCs
5.Submission of pertinent
5. None documents by the employee None 1 day Employee Concerned
concerned
6. RD's Approval in the Granting of
6. None None 4 hours Regional Director
Study Leave
Regional Director /
7. None 7. Signs Contract of Agreement None 1 day
Assistant Secretary
TOTAL: None 4 days
GRANT OF STUDY LEAVE 275

3. GRANT SCHOLARSHIP PROGRAM
Learning and development interventions shall be essential in the continuous upgrading of competencies to the maintenance of a
corps of professional workforce in the agency.
Office or Division: Administrative Division/Human Resource Development Section
Who may avail: Qualified LTO officials/employees
Government Agencies (local and foreign), Business,

1. Scholarship Invitation
Private
2. Approved Office Order for the Grant of Scholarship Program to the
Human Resource Development Section
qualified employee
3. Affidavit of Undertaking stating the Grantee's Obligations Human Resource Development Section
4. Certificate of Completion Human Resource Development Section
GRANT SCHOLARSHIP PROGRAM 276

Office of the Regional
1. None 1. Scholarship Invitations None 4 hours
Director
Regional
2. None 2. Notation/action of the RD/OIC None 4 hours
Director/Assec
Administrative
3. None 3. Initial evaluation None 4 hours Division-Personnel
Section
4. Preparation of the List of employees ADMIN-Personnel

4. None who are eligible for Scholarship None 1 day Section and DCs/OIC-
Program DCs
Personnel
5. None 5. PDC Meeting None 1 day Development
Committee (PDC)
6. RD's Approval in the Granting of

6. None None 4 hours Regional Director
Study Leave
Regional Director /
7. None 7. Signs Contract of Agreement None 1 day
Assistant Secretary
TOTAL: None 4 days
GRANT SCHOLARSHIP PROGRAM 277

4. LEARNING AND DEVELOPMENT
The Personnel Development Committee recognizes and determines the individual's training needs to continually adapt to the
changing environment and remain competitive in order to improve/render effective and efficient public service performance. It is
providing employees with opportunities to upgrade their competencies so the will be capable to deliver high quality results threat
rebound to optimum citizen's satisfaction. The HRMO ensures that all employees have access to learning opportunities for their
development. There shall be equal employment opportunity for men and women at all levels of positions in the agency.
Land Transportation Office - Central Office
Office of the Regional Director
Office or Division:
Administrative Division, Finance Division
HRM Office
Type of Transaction: G2G- Government to Government (Local and Foreign)
Who may avail: All LTO personnel concerned

1. Invitations received by Office of the Assistant Secretary / Regional Government agencies (local and foreign), Business ,
Directors Private
2. Annual Training Plan Human Resource Development Section
3. Individual Development Plan (IDP) Human Resource Development Section
4. Individual Performance Commitment and Review (IPCR) / Division /
Applicant / Human Resource Development Section
District Performance Commitment and Review (DPCR)
5. List of nominees for training Human Resource Development Section
LEARNING AND DEVELOPMENT 278

Receiving Clerk
1. Receives invitation for Learning Office of the Regional
1. No activity None
and Development Program Director / Assistant
1 day Secretary
2. Puts notation / action in the Regional Director (RD)

2. No activity None
routing slip / Assistant Secretary
3. No activity 3. Evaluates and prepares the list of

the employees who signified interest
to the course based on the
Individual Development Plan (IDP), Administrative Division
- Human Resources
and Individual Performance None 5 days
Management (HRM)
Commitment and Review (IPCR)
Section
3.1. if no one signified interest,
request nomination from the
division
4. No activity 4. Receives request nomination and
submits nominees to the Admin- None 1 day District Chiefs
HRM Section
5. No activity Personnel
5. Convenes to decide who among
None 1 day Development
the nominees will be endorsed to RD
Committee (PDC)
6. Selects / approves official RD / Assistant
6. No activity None 1 day
nominee Secretary
TOTAL: None 9 Days
LEARNING AND DEVELOPMENT 279

5. REWARDS AND RECOGNITION
LTO shall establish the process on program on awards and incentives for Service Excellence (PRAISE) which shall adhere in
the principle of equal opportunity in providing awards and incentives to qualified employees regardless of sex, gender civil
status, disability, religion, ethnicity or political affiliation and serves as mechanism in the grant of incentives and awards based
on performance, innovative ideas and exemplary behavior.
LTO Central Office

Office or Division:
Administrative Division, Finance Division
HRMPSB

Human Resource Development Section , Central Office and
1. List of awards to be conferred
Regional Office
Land Transportation Office, Central Office (Praise
2. Criteria for the specific award
Committee)
3. List of qualified nominees Central Office and Regional Offices
REWARDS AND RECOGNITION 280

1. Receives list of nominees from the
divisions/district offices Division
1. None 1.1. Identifies nominees to the None 4 days Chiefs/District
certain awards and submit the list of Chiefs
nominees to Administrative Division
2. Nominees are pre-evaluated based
on HR records Administrative
Division / Human
2. None 2.1. Prepares supporting documents None 5 days Resources
Management
2.2. Schedules PRAISE Committee Section
Meeting
3. Evaluates qualified nominees based
on the PRAISE criteria
3.1. Validates if qualified/not qualified
based on HR records PRAISE
3. None None 1 day
Committee
3.2. Listing of Qualified Nominees
3.3. Submits PRAISE Resolution /

Recommendation

4. Finalizes the list of qualified nominees Human Resources
Management
4. None 4.1. Finalizes the PRAISE None 2 days
Section / Planning
Resolutions for signature of the Unit / Secretariat
members
5. Prepares the Certificate of PRAISE

Recognition and program of activities for Committee /
signature Human Resources
5. None None 2 days
Management
Section / Planning
5.1. Schedule the awarding ceremony
Unit
6. Approves the final list of qualified

Regional Director /
6. None nominees, signs the Certificate of None 1 day
Assistant Secretary
Recognition and program of activities
7. Awards Plaque of Appreciation,

Regional Director /
7. None Certificate of Recognition, Tokens, Cash None 1 day
Assistant Secretary
Awards or Rewards
TOTAL: 15 days

6. PERFORMANCE AND MANAGEMENT
This is one of the four core areas in Prime-HRM which serves as a guide for the performance management team to assess the
office effectiveness and employee's competency based on performance targets. A mechanism that ensures that each employee
contributes to the attainment or helps achieve the objectives set by the organization. There shall be equal employment
opportunity for men and women at all levels of positions in the agency.
Office or Division: Administrative Division, Finance Division
Performance Management Team, HRM Office
Classification: Highly Technical (Pursuant to Prime HRM) CSC

Management Information Division (MID), Land
1. Annual Performance Targets from MID, LTO Central Office (CO)
Transportation Office (LTO) Central Office
2. Copy of the Annual Performance Targets from LTO CO to RO Central Office
3. List of Performance Targets of all District Offices (DO), Extension Offices
(EO), Licensing Center (LC), New Registration Unit(NRU) and all divisions Regional Office
of CO and RO
4. Approved performance targets by the Performance Management Team
Central Office and Regional Offices
(PMT) and Assistant Secretary / Regional Director
5. Approved Office Performance Commitment Review (OPCR),
Division/District Performance Commitment Review (DPCR) and Individual Assistant Secretary / Director
Performance Commitment Review (IPCR) with rating for the semester
PERFORMANCE AND MANAGEMENT 283

6.1. Receipt, Preparation and Submission of Performance Targets
1.Receives Annual Performance
Targets from Management Information
Division (MID), LTO Central Office Office of the
1.1. Cascades Annual Performance (ORD)
Targets with Major Final Output
(MFO) down to the District Offices
2. Receives Annual Performance

Targets with MFO
2.1. Cascades Computation and

Distribution of the Annual
2. None Performance Targets, 1st and 2nd None 7 days Assigned Personnel
Semesters, and quarterly targets of
the current year to all LTO District,
Extension Office, Licensing Center,
New Registration and Operations
Division
3. Assigns / Distributes Performance
Targets to concerned personnel Head of District
/Extension,
3. None 3.1. Discusses on how to achieve None 7 days Licensing Center,
the targets New Registration,
Operations Division
3.2. Coaches and mentors process

3.3. Submits Performance Targets
for the semester to the Human
Resources Management (HRM)
Section within the 15th day of
January and July of the given year
3.4. Submits Division / District
Performance Commitment and
Review (DPCR) to the Planning
Officer for discussion with the PMT
4. Approves Performance Targets by ORD / Planning
None 5 days
PMT and RD Officer /PMT
SUB-TOTAL 20 days
6.2. Preparation and Submission of Accomplished Individual Performance Commitment and Review (IPCR), Division /
District Performance Commitment and Review (DPCR) and OPCR
1. Monitors Performance Targets on a

Office of the
monthly basis during STRO
Regional Director
1. None Conference using the monthly None 1 day
(ORD) / Planning
Performance Target Evaluation
Officer
prepared by the Planning Officer
2. Prepares Regional Performance

2. None None 5 days Planning Section
Evaluation for the semester

3. Prepares and submits DPCR and
All concerned offices
3. None IPCR for the given semester to HRM None 5 days
/ divisions
Section
4. Collates submitted DPCR and IPCR
4. None and submits copy of DPCR to the None 3 days HRM Section
planning officer
5. Discusses result and
reviews/reconciles the data for the
PMT and Planning
5. None given semester None 1 day
Officer
5.1. Approves/Disapproves DPCR

6. Approves DPCR / IPCR evaluated Office of Regional
6. None None 1 day
by PMT Director
7. Prepares SPMS Monitoring

7. None None 1 day HRM Section
Summary of Rating
8. Prepares OPCR once a year for

8. None None 2 days Planning Section
submission to LTO Central Office
SUB-TOTAL: 19 days
TOTAL: 35 days

7. GRANT OF EMPLOYEES WELFARE AND BENEFITS
The government as employer grants welfare and benefits to employees who serve the public with utmost courtesy, efficiency
and effectiveness.
Office or Division: Administrative Division
Type of Transaction: G2G- Government to Government
1. Application for Leave Applicant
2. Letter of Intent to Retire Applicant
Administrative Division / Human Resource Development

3. Office Clearance
Section
4. Ombudsman Clearance Ombudsman
GRANT OF EMPLOYEES WELFARE AND BENEFITS 287

EMPLOYEES WELFARE AND BENEFITS
1. Receives and evaluates the submitted
1. Personnel concerned submits all
documentary requirements for the ADMIN-HR
documentary requirements to the None 3 days
preparation of payroll or disbursement Section
HR Section
voucher
2. Determines available leave credits, if ADMIN-HR
2. None None 5 days
applicable Section
3. Submits letter of intent to Retire, 3. Receives letter of intent to retire
Fill-up the application for
Retirement, Signs the Clearance 3.1. Issue application for retirement for ADMIN-HR
GSIS and Ombudsman Clearance None 1 day
Section
3.2. Process clearance from money
and property accountabilities
4. Prepares transmittal letter to GSIS for
GSIS Liaison
4. None signature of the Assec or Regional None 1 day
Officer
Director
5. Submits GSIS Clearance and 5. Submit to GSIS the application for
signed application for terminal retirement
leave benefits None 2 days HR Unit
5.1. Receives and process application
for terminal leave benefits
6. None
6. Submits documents to Budget Section
for request for funding allocation
ADMIN-HR
None 1 day
6.1. Prepares disbursement voucher Section
for terminal leave upon receipt of the
Notice of Cash Allocation
TOTAL: None 13 days
GRANT OF EMPLOYEES WELFARE AND BENEFITS 288

VIII. HUMAN RESOURCE AND
DEVELOPMENT

1. RECRUITMENT, SELECTION AND PLACEMENT OF PERSONNEL (NEW ENTRANTS)
Land Transportation Office Vacant Position's shall be published and selection of candidates shall be guided based on DOTr
Merit Selection and Promotion Plan. The selection of applicants for employment at LTO shall be open to all qualified men and
women with equal employment opportunity provided that they meet the minimum qualification standards.
Office of the Executive Director
Office or Division:
Finance Division
Operations Division
HRMPSB (C.O. and R.O.)
Classification: Highly Technical in accordance to CSC ORAOHRA
Type of Transaction: G2C - Government to Client G2G - Government to Government
Who may avail: LTO Employee/ Applicant
Refer to Omnibus Rules on Appointment and other Human Resource

Civil Service Commission Website
Action (ORA-OHRA CSC MC NO.14 s. 2018)
1. One (1) Application Letter indicating the Position Title, Plantilla
Applicant
Item Number and Place of Assignment
2. One (1) latest and duly accomplished Personal Data Sheet (CSC
Form No. 212, Revised 2017) with recent passport-sized picture and Civil Service Commission Website
Work Experience Sheet, if applicable
RECRUITMENT, SELECTION AND PLACEMENT OF PERSONNEL (NEW ENTRANTS) 289

Civil Service Commission Regional Office or Central Office

3. Original copy of Authenticated Certificate of Eligibility/ Report of Land Transportation Office
Rating/ Valid License issued by LTO, PRC,Supreme Court,Maritime Professiobal Regulation Commission
Industry Authority (MARINA) Supremen Court
Maritime Industry Authority
4. One (1) Certified True Copy of Transcript of Records and Diploma School (College/University)
5. One (1) valid Medical Certificate (CSC Form No. 211 Revised Civil Service Commission Website
2018) HRD Section
6.One (1) valid NBI Clearance National Bureau of Investigation
7. One (1) Certificate of Live Birth and Marriage issued by Philippine
Philippine Statistics Authority
Statistics Authority
8. Certificate of Previous Employment, if there is any Applicant
9.Certificate of Trainings and Seminars Attended, if there is any Applicant
10.One (1) copy of Performance Rating of at least Very Satisfactory

Applicant
(VS) in the last rating period, if applicable
11. Certificate of Awards/Commendations Received, if there is any Applicant
For District Chiefs/ Division Chiefs (SG 22-24) : One (1) Original
Ombudsman
valid Ombudsman Clearance of No Pending Case
For SG 24 : One (1) Certified True Copy of Transcript of Records and
School (University)
Diploma of Master's Degree/Juris Doctor

1. For SG 1 to 21
RECRUITMENT
1. Announcement/Publication/
Posting of Vacancies including
1. None None 10 days ADMIN-HRMO
qualified interested differently-abled
persons and indigenous people
2. Submits each application letter 2. Receives application letters None 1 day OED/HRD/ORD
3. Prepares shortlisting of applicants
3. None to take the pre-qualifying
examination. None 5 days ADMIN-HRMO
3.1. Sends letter to the applicants
who did not qualify
4. Conducts LTO pre-qualifying

4. Takes the entrance
examination/ checking of the exam
examination
results/listing of passers/non-passers
None 2 days ADMIN-HRMO
4.1. Sends letter to the applicants
who failed the pre-qualifying
examination
SUB-TOTAL: None 18 days

SELECTION
1. Initial selection/profiling of
1. None qualified applicants for the conduct of None 5 days ADMIN-HRMO
HRMPSB panel interview
2. Conduct of HRMPSB panel
2. Reports for interview None 3 days HRMPSB
interview to qualified candidates
3. Conduct of HRMPSB meetings/
4. None None 1 day HRMPSB
deliberations of qualified candidates
4. Conduct of background
5. None None 3 days HRMPSB/HR
investigation of qualified candidates
5. Finalization of HRMPSB
Deliberation results
PLACEMENT
1. Preparation/sending
communication/letters to all
1. None candidates None 3 days ADMIN-HRMO
1.1 Notifies candidates who were
not appointed
2. Prepares Appointment Papers for
PSB Chairperson
signature of PSB Chairperson and
and HRMO
2. None head of agency None 3 days
Appointing
2.1. Signs the appointment paper
Authority

3. Notifies candidates who are to be
appointed, the effectivity of their
3. None None 1 day ADMIN-HRMO
appointments, schedule of oath
taking and orientation
4. Introduction of the newly-hired
employee/s to all staff/respective
4. Reports for Oath Taking None 1 day ADMIN-HRMO
division/unit and conduct of oath
taking
5. Preparation of Report on
Appointments Issued (RAI) for
submission to CSC Field
Office/Posting at the Bulletin Board
6. Submission of appointment papers

6. None and its supporting documents to CSC None 2 days ADMIN-HRMO
Field Office
7. Conducts orientation to the newly-

7. Attends orientation seminar None 1 day ADMIN-HRMO.FDs
hired employees
TOTAL: None 46 days

8. Participates On-Boarding 8. On-Boarding Program for newly-
Program hired employee/s (Continuous
Civil Service
provision of HR interventions, None None
Commission (CSC)
Coaching and Performance
Monitoring and Recognition)

9. Filing of Motion for
9. In case of disapproved/invalidated
Reconsideration or appeal, if
appointments by the CSC, the
applicable
applicant may file a motion for
Civil Service
reconsideration or appeal within 15 None None
Commission (CSC)
days upon receipt of the
letter/decision disapproving
/invalidating the appointment

2. RECRUITMENT, SELECTION AND PLACEMENT OF PERSONNEL (PROMOTION)
This is a human resource action which ensures a transparent and fair hiring process that can assess candidate on the basis of
merit and minimum qualification standards for a particular supervisor position. A contender should undergo an in-depth selection
process to demonstrate his/her leadership and skills. There shall be equal employment opportunity for men and women at all
levels of positions in the agency.
Office of the Executive Director
Office or Division:
Finance Division
Operations Division
HRMPSB (C.O. and R.O.)
Classification: Highly Technical in accordance to CSC ORAOHRA
Type of Transaction: G2C - Government to Client G2G - Government to Government
Who may avail: LTO Employee/ Applicant
Common Requirements:
1. One (1) Application Letter indicating the Position Title, Plantilla Item
Applicant
Number and Place of Assignment
2. One (1) latest and duly accomplished Personal Data Sheet with
Work Experience Sheet (CS Form No. 212, Revised 2017) with recent Civil Service Commission Website
passport-sized picture
RECRUITMENT, SELECTION AND PLACEMENT OF PERSONNEL (PROMOTION) 295

Civil Service Commission Regional Office or Central
Office
3. Original copy of Authenticated Certificate of Eligibility/ Report of
Land Transportation Office
Rating/ Valid License issued by LTO, PRC,Supreme Court,Maritime
Professiobal Regulation Commission
Industry Authority (MARINA)
Supremen Court
Maritime Industry Authority
4. One (1) copy of Performance Rating of at least Very
Applicant
Satisfactory(VS) in the last rating period
5. Certificate of Trainings and Seminars Attended, if there is any Applicant
6. Certificate of Awards/Commendations Received, if there is any Applicant
For District Chiefs/ Division Chiefs (SG 22-24) : Original valid
Ombudsman
Ombudsman Clearance
For SG 24 : One (1) Certified True Copy of Transcript of Records and
School University
Diploma of Master's Degree/Juris Doctor
RECRUITMENT, SELECTION AND PLACEMENT OF PERSONNEL (PROMOTION) 296

2.1. New Entrants and Promotion for SG 22 to 24
RECRUITMENT
1. None 1. Announcement/ Publication/ Posting
of Vacancies including qualified
interested differently-abled persons and None 10 days ADMIN-HRMO
indigenous people
2. Submit application letter 2. Receives Application letters None 1 day OED/HRD/ORD
3. None 3. Prepares shortlisting of applicants to

take the Pre-qualifying / Promotional
Examination
3.1 Sends letters to the applicants None 5 days ADMIN-HRMO
who did not qualify to take the Pre-
qualifying / Promotional
Examination
4. Conducts LTO Pre-qualifying /
Promotional Examination. Checking of
the exam results/listing of passers/non-
passers
4. Takes the entrance examination
4.1 Sends letters to the applicants
who failed the Pre-qualifying /
Promotional Examination
SUB-TOTAL None 18 days
297
SELECTION
1. Initial selection/profiling of qualified

1. None applicants for the conduct of HRMPSB None 5 days ADMIN-HRMO
panel interview
2. Conduct of HRMPSB panel interview
to qualified candidates
5. Conduct of background investigation
of qualified candidates
6. Finalization of HRMPSB Deliberation
results
SELECTION PROMOTION FOR SALARY GRADE 22-24 (CENTRAL OFFICE)
1. No activity 1. Profiling of qualified contenders None 5 days ADMIN-HRMO
2. Consolidation of screening/
2. No activity None 2 days ADMIN-HRMO
evaluation results
3. Conducts of HRMPSB meetings/

3. No activity None 1 day HRMPSB
298
4. Finalization of HRMPSB Deliberation

results
5. Preparation and Approval of minutes HRMPSB and

5. No activity None 3 days
of deliberation Secretariat
6. Transmits the documents of the

qualified contenders to DOTr HRMPSB
AFTER DELIBERATION OF DOTr-HRMPSB (CENTRAL OFFICE ONLY)
1. Receives the minutes of deliberation

1. No activity from DOTr and for signature for CO- None 2 days ADMIN-HRMO
HRMPSB
2. Preparation of Appointment Papers.
Notifies candidates who are to be
2. No activity appointed, the effectivity of their None 5 days ADMIN-HRMO
appointment, schedule of oath taking
and orientation
3. Oath Taking 3. Conducts oath taking None 1 day ADMIN-HRMO
4. Preparation of Appointment
4. No activity Transmittal and Action form for None 5 days ADMIN-HRMO
submission to CSC Field Office
299
5. Submission of Appointment Papers
ORD/FDs/ADMIN-
5. No activity and its supporting documents to CSC None 1 day
HRMO
Field Office
6. In case of disapproved/invalidated
appointments by the CSC, the applicant
may file a motion for consideration or
6. Filing of motion appeal within 15 days upon receipt of None ADMIN-HRMO
the letter/ decision
disapproving/invalidating the
appointment
TOTAL: None 31 days (R.O.)

47 days
TOTAL: None
(C.O.)
300
2.2. For SG 1 to 21
RECRUITMENT
1. Announcement/ Publication/Posting
of Vacancies including qualified
interested differently-abled persons
and indigenous people
2. Submits application letter 2. Receives application letters None 1 day OED/HRD/ORD
3. Prepares shortlisting of applicants

3. None
to take the promotional examination
3.1 Sends letter to the applicants None 5 days ADMIN-HRMO
who did not qualify to take the
promotional examinations
4. Conducts LTO promotional
4. Takes the entrance examination examination, checking of the exam
results,listing of passers/non-passers
4.1 Sends letters to the applicants
who failed the Promotional
Examination
SELECTION
1. Initial selection/profiling of qualified
1. None applicants for the conduct of HRMPSB None 5 days ADMIN-HRMO
panel interview
301
2. Conduct of HRMPSB panel
interview to qualified candidates

4. Conduct of background
investigation of qualified candidates
5. Finalization of HRMPSB
Deliberation results
PLACEMENT
1. Preparation/ sending
communication /letters to all
candidates
1.1. Notifies candidates who were

not appointed.
2. Prepares appointment papers for
PSB Chairperson
signature of PSB Chairperson and
and HRMO
2. None head of agency. None 3 days
Appointing
2.1 Signs the appointment paper
Authority
3. Notifies candidates who are to be

appointed on the effectivity of their
3. None None 1 day ADMIN-HRMO
appointments, schedule of oath taking
and orientation
302
4. Oath Taking 4. Conducts oath taking None 1 day ADMIN-HRMO
5. Preparation of Report on
Appointments Issued (RAI) for
submission to CSC Field
Office/Posting at the Bulletin Board
6. Submission of appointment papers
6 None and its supporting documents to CSC None 2 days ADMIN-HRMO
Field Office
TOTAL: None 46 days

7. Filing of Motion for 7. In case of disapproved/invalidated
Reconsideration or appeal, if appointments by the CSC, the
applicable applicant may file a motion for
reconsideration or appeal within 15 Civil Service
None None
days upon receipt of the Commission (CSC)
letter/decision
disapproving/invalidating the
appointment
303
IX. FINANCE

1. PAYMENT PROCEDURE FOR GOVERNMENT EXPENDITURES
Prescribing the Procedure and Documentary Requirements for Common Government Transactions per COA Circular No. 2012-
001 dated June 14, 2012 and Revised Implementing Rules and Regulations of Republic Act No. 9184
Administrative Division, Finance Division, Office of the Regional Director, Office of the Assistant
Office or Division:
Regional Director, Office of the Executive Director and Office of the Assistant Secretary

Type of Transaction: G2C- Government to Citizen
Who may avail: Employees, Suppliers, Contractors and Other Government Agencies
1.1. Cash Advances
General Requirements for all cash advances except for travels

1. Original and one (1) duplicate copy duly accomplished
Download from Commission on Audit website
Disbursement Voucher
2. One (1) Certified true copy of Obligation Request Slip Budget Section
3. One (1) Certified true copy of Authority of the accountable officer Accountable Officer
Payment Procedure for Government Expenditures (Simple) 304

4. Original copy of Certification of No Unliquidated Cash Advance Accounting Section
5. Certified true copy of Approved application for bond and/or fidelity Cash Collecting Officer / Human Resource Development
bond Section
1.1.1.1. Petty Cash Fund
1. Original copy of Approved estimates of Petty Cash for a month Cash Collecting Officer
2. One (1) Certified true copy of Authority to Hold Cash Advance Human Resource Development Section
1.1.1.2. Traveling Allowances
1.1.1.2.1. Local Travel
1. Original and one (1) duplicate copy Disbursement Voucher Download from Commission on Audit website
2. One (1) Certified true copy of Obligation Request Slip Budget
3. Original copy of duly approved Office/Travel Order Human Resource Development Section
4. One (1) Certified true copy of duly approved Itinerary of Travel Claimant
5. Original or One (1) Certified true copy of Letter of invitation, if
Claimant
applicable
6. Original copy of Certification from the accountant of no
unliquidated cash advance from Central Office and RO, if from Accounting Section
Region

1.1.1.2.2. Foreign Travel
2. One (1) Certified true copy of Obligation Request Slip Budget
3. One (1) Certified true copy of Travel Authority from the

Claimant
Department
4. Original copy of duly approved Itinerary of Travel Claimant
5. Original or One (1) Certified true copy of Letter of invitation of

Claimant
host/sponsoring country/agency/organization
6. One (1) Certified true copy of recommendation of the Head of

Head of Agency
Agency
7. For plane fare, Original copy of quotations of three travel

Claimant
agencies or its equivalent
8. Original or One (1) Certified true copy of Flight itinerary issued by

Claimant
the airline/ticketing office/travel agency
9. One (1) Certified true copy of United Nations Development
Programme (UNDP) rate for the daily subsistence allowance (DSA)
Claimant
for the country of destination for the computation of DSA to be
claimed
10. One (1) Certified true copy of Current Exchange Rate Claimant

11. If applicable, Certified true copy of authority from the Office of

the President (OP) to claim representation expenses
1.1.2.1. Payroll Fund for Salaries, Wages, Allowances, Honoraria and Other Similar Expenses
1. Original copy of Report of Disbursements certified correct by the

Accountable Officer
accountable officer
2. Original copy of Approved payrolls or disbursement voucher duly

Claimant / Accountable Officer
acknowledged/signed by the payee/s
3. Original copy of approved daily time records (DTRs) or Certificate

Claimant
of service rendered
4. One (1) Certified true copy of approved application for leave Claimant / Human Resource Development Section
5. In case of payment of personnel under the "job order" status,

Claimant
Original copy of duly verified/accepted accomplishment report
6. Official Receipt (OR) in case of refund for unclaimed salaries Claimant
7. Authority from the claimant and identification documents, if

Claimant
claimed by person other than the payee
8. Such other pertinent supporting documents as required by the

Claimant
nature of expense

1.1.2.2. Traveling Expenses
1.1.2.2.1 Local Travel
1. Original copy of paper/electronic plane, boat or bus tickets,

Claimant
boarding pass, terminal fee
2. Original and Certified true copy of toll receipt and vehicle trip
Claimant
ticket (in case LTO vehicle was used)
3. Original or Certified true copy of Certificate of Appearance /

Claimant
attendance
4. One (1) Certified true copy of previously approved itinerary of
Claimant
travel
5. Original copy of revised or supplemental Office Order or any

Claimant
proof supporting the change of schedule
6. Original copy of Revised Itinerary of Travel, if the previous

Claimant
approved itinerary was not followed
7. Original copy of Certification by the Head of Agency as to the

absolute necessity of the expenses together with the
corresponding bills or receipts, if the expenses incurred for official
Head of Office
travel exceeded the prescribed rate per day (certification or
affidavit of loss shall not be considered as appropriate
replacement for the required hotel/lodging bills and receipts)
8. Original copy of Liquidation report Claimant

9. Original copy of Official Receipt/Reimbursement Expense

Claimant
Receipts (for taxi)
10. Certified true copy of Official Receipt, in case of refund Claimant / Treasury Section
11. Original copy of Appendix B (Certificate of travel Completed) Claimant
12. Original copy of Hotel room/lodging bills with official receipts in

the case of official travel to places within 50-kilometer radius from
the last city or municipality covered by the Metro Manila Area, or
the city or municipality where their permanent official station is Claimant
located in the case of those outside the Metro Manila Area, if the
travel allowances being claimed include the hotel room/lodging
rate
1.1.2.2.2. Foreign Travel
1. Original copy of paper/electronic plane, boat or bus tickets,

Claimant
boarding pass, terminal fee
2. Original or one (1) Certified true copy of Certificate of

Claimant
appearance/attendance for training/seminar/participation
3. Bills/receipts for non-commutable representation expenses
Claimant
approved by the President
4. For reimbursement of actual travel expenses in excess of the prescribed rate:
a. Original or One (1) Certified true copy of approval by the

President

b. Original or one (1) Certified true copy of Certification from the

Head of Agency
Head of Agency that it is absolute and necessary
c. Original copies of hotel room bills with official receipts

(certification or affidavit of loss shall not be considered as an
Claimant
appropriate replacement for the required hotel/lodging bills and
receipts
5. Original copy of Revised Itinerary of Travel, if applicable Claimant
6. Original or one (1) Certified true copy of Travel report duly

Claimant
received by DOTR
7. One (1) Certified true copy of Official Receipt, in case of refund Treasury Section
8. Original copy of Appendix B (Certificate of travel Completed) Claimant
9. Original copy of Liquidation report Claimant
1.2. Salaries and Wages
2. One (1) Certified true copy of Obligation Request Slip Budget Section

1.2.1. For Regular and Casual Employees (Payroll)
1. Two (2) Original copies of Payroll (System Generated) Human Resource Development Section
2. Two (2) Original copies Breakdown of Deductions (System

Generated)
C. Two (2) Original copies of List of employees not included in the

payroll
1.2.2. For Regular and Casual Employees (Individual Claims)

1.2.2.1. First Salary
1. One (1) Certified true copy Clearance from money, property and
legal accountabilities from the previous office
2. One (1) Certified true copy of pre-audited disbursement voucher

of last salary from previous agency and/or Certification by the Chief Human Resource Development Section
Accountant of last salary received from previous office
3. One (1) Certified true copy of Oath of Office Human Resource Development Section
4. One (1) Certified true copy of Certificate of Assumption Human Resource Development Section
5. One (1) Certified true copy of Statement of Assets, Liabilities and

Claimant
Net Worth

6. Original/One (1) Certified true copy of Approved DTR Human Resource Development Section
7. One (1) Certified true copy of Bureau of Internal Revenue (BIR)

Claimant
withholding certificates
8. One (1) Certified true copy of Payroll Information on New

Claimant
Employee (PINE) (for agencies with computerized payroll systems)
9. Original copy of Authority from the claimant and identification

Claimant
documents, if claimed by person other than the payee
Additional Requirements for transferees (from one government office to another)
a. One (1) Certified true copy of Clearance from money, property

Claimant
and legal accountabilities from the previous office
b. One (1) Certified true copy of pre-audited disbursement voucher

of last salary from previous agency and/or Certification by the Claimant
Chief Accountant of last salary received from previous office
c. One (1) Certified true copy of BIR Form 2316 (Certificate of

Claimant
Compensation Payment/Tax Withheld)
d. One (1) Certified true copy of Certificate of Available Leave
Credits

e. One (1) Certified true copy of Service Record HRD Section
1.2.2.2. If deleted from the payroll
1. Original or one (1) Certified true copy of Approved DTR Human Resource Development Section
2. Original or one (1) Certified true copy of Notice of Assumption Human Resource Development Section
3. Original or one (1) Certified true copy of Approved application

leave, clearances and medical certificate, if on sick leave for five Human Resource Development Section
days or more
1.2.3. Salary of Casual/Contractual Personnel
1.2.3.1. For First Claim
1. For accredited agencies by the CSC (for first claim), One (1)
Certified true copy of pertinent contract/appointment and copy of Human Resource Development Section
ROPA of such marked received by CSC
2. For other agencies (for first claim) One (1) Certified true copy of
pertinent contract/appointment marked received by CSC
3. One (1) Certified true copy of Certification by the Personnel

Officer that the activities/services cannot be provided by regular or Human Resource Development Section
permanent personnel of the agency (for first claim)
4. Original copy of Bundy Registration Human Resource Development Section

5. One (1) Certified true copy of Personal Data Sheet Claimant
6. One (1) Certified true copy of Bank Account Information (Land

Claimant
Bank)
7. One (1) Certified true copy of Contract of Service (every

renewal)/Approved authority for 1st month of the quarter
8. One (1) Certified true copy of Certificate of Funds Availability Accounting Section
9. Original copy of Payroll Human Resource Development Section
10. One (1) Original copy of Accomplishment report Claimant
11. One (1) Original copy of Approved DTR Human Resource Development Section
12. Original or one (1) Certified true copy of Authority for Additional
Service Rendered (in case of additional service on weekdays and Head of Office
holidays)
13. Original copy of Access Log/Guard's Log Book/Certification (in
Claimant
case of incomplete time record)
14. Original or one (1) Certified true copy of Travel order /

Head of Office / Claimant
certificate of appearance, if applicable

15. Other documents peculiar to the contract and/or to the mode of

procurement and considered necessary in the auditorial review /in Depending on the requirement/s
technical evaluation/payment(e.g. justification, market study, etc.)
1.2.4. Salary Differentials due to Promotion/Step Increment
1. One (1) Certified true copy of approved appointment in case of

promotion or Notice of Salary Adjustment in case of step increment
2. Original or one (1) Certified true copy of Certificate of Assumption Claimant
3. Original Approved DTR or certification that the employee has not

Claimant / Human Resource Development Section
incurred leave without pay
1.2.5. Last Salary
1. One (1) certified true copy of Clearance from money, property and
legal accountabilities
2. Original or one (1) certified true copy of Approved DTR Human Resource Development Section
1.2.6. Salary due to heirs of deceased employee
1. Same requirements as those for last salary Human Resource Development Section

2. Additional requirements: Human Resource Development Section
a. Original or one (1) certified true copy of Death Certificate

Claimant
authenticated by NSO
b. Original or one (1) certified true copy of Marriage Contract
Claimant
authenticated by NSO, if applicable
c. Original or one (1) certified true copy of Birth Certificates of

Claimant
surviving legal heirs authenticated by NSO
d. Original or one (1) certified true copy of Designation of next-of-

Claimant
kin
e. Original or one (1) certified true copy of Waiver of right of

Claimant
children 18 years old and above
1.2.7. Maternity Leave
1. One (1) Certified true copy of approved application for leave Human Resource Development Section
2. One (1) Certified true copy of Maternity leave clearance Human Resource Development Section
3. One (1) Medical certificate for maternity leave Attending Physician
4. Additional Requirements for unused maternity leave (upon

assumption before the expiration of the 105-day maternity leave)

a. Original copy of Medical certificate that the employee is

physically fit to work
b. Original copy of Certificate of assumption Human Resource Development Section
c. Original copy of Approved DTR Human Resource Development Section
1.3. General Claims through the Automated Teller Machine (ATM)
1. Two (2) Original copies of Salary Payroll Human Resource Development Section
2. Two (2) Original copies of Payroll Register (Hard and soft copy) Human Resource Development Section
3. Two (2) Original copies of Letter to the bank credit employees'

account of their salaries or other claims
4. Two (2) Original Validated deposit slip Treasury Section
1.4. Allowances, Honoraria, and Other Forms of Compensation
1.4.1. Personnel Economic Relief allowance (PERA)
1. Same requirements as those for payment of salaries Human Resource Development Section

1.4.2. Representation and Transportation Allowance
For Individual claims
1. One (1) certified true copy of Office Order/Appointment (1st

Payment)
2. One (1) certified true copy of Certificate of Assumption (1st
Payment)
3. Original copy of Certification that the employee did not use or is

not assigned any government vehicle
4. Original copy of Certificate of service rendered or approved DTR Human Resource Development Section
For General claims
1. Two (2) Original copies of RATA Payroll Human Resource Development Section
2. Two (2) Original copies of Payroll Register (Hard and soft copy) Human Resource Development Section
3. Two (2) Original copies of Letter to the bank credit employees'

4. Two (2) original copies of Validated deposit slip Treasury Section

1.4.3. Clothing/Uniform Allowance
1. One (1) Certified true copy of approved appointment of new

employees
2. One (1) Certificate of Assumption of new employees Human Resource Development Section
3. One (1) Certificate of non-payment from previous agency, for

Previous employer
transferees
For General claims
1. Two (2) original copies of Clothing/uniform Allowance Payroll Human Resource Development Section
2. Two (2) original copies of Payroll Register (Hard and soft copy) Human Resource Development Section
3. Two (2) original copies of Letter to the bank credit employees'

4. Two (2) Original copies of Validated deposit slip Treasury Section
1.4.4. Productivity Incentive Allowance

1. Certification that the performance ratings for two semesters given
to the personnel of the concerned division/office is at least Human Resource Development Section
satisfactory

2. Certification from Legal Office that the employee has no

administrative charge
For General claims
1. Two (2) original copies of PIB Payroll Human Resource Development Section
2. Two (2) original copies of List of personnel who were suspended

either preventively or as a penalty as a result of an administrative Human Resource Development Section
charge within the year for which PIB is paid, regardless of duration
3. Two (2) original copies of List of personnel dismissed within the

year
4. Two (2) original copies of List of personnel on Absent Without

Official Leave (AWOL)
5. Two (2) original copies of Certification that the performance ratings

for two semesters given to the personnel of the concerned Human Resource Development Section
division/office is at least satisfactory

8. Two (2) original copies of Validated deposit slip Treasury Section

1.4.5. Special Counsel Allowance
1 .One (1) Certified true Copy of Office Order/Designation/ Letter of

the OSG deputizing the claimant to appear in court as special Office of the Solicitor General
counsel
2. One (1) Certified true Copy of Certificate of Appearance issued by

Clerk of Court
the Office of the Clerk of Court
3. One (1) Certified true Copy of Certification that the cases to be

attended by the lawyer personnel are directly related to the Claimant
nature/function of the particular office represented
4. Certified true Copy of Certification issued by the concerned lawyer

and the agency Accountant that the amount being claimed is still Claimant / Chief Accountant
within the limitation under the GAA of Php 4, 000 per month.
1.4.6. Honoria
1.4.6.1. Government Personnel involved in Government Procurement
1. One (1) Certified true Copy of Office Order creating and

designating the BAC composition and authorizing the members to Bids and Awards Committee Secretariat
collect honoraria
2. One (1) Certified true Copy of Minutes of BAC meeting Bids and Awards Committee Secretariat
3. One (1) Certified true Copy of Notice of award to the winning

Bids and Awards Committee Secretariat
bidder of procurement activity being claimed

4. One (1) Certified true Copy of Certification that the procurement

involves competitive bidding
5. One (1) Certified true Copy of Attendance sheet listing names of

the attendees to the BAC meeting
1.4.6.2. Teaching Personnel (Department of Education, TESDA, SUCs and other educational institutions)
1. One (1) Certified true Copy of Certification from Registrar/Dean of

College that the load is in excess of the regular load or outside the Human Resource Development Section
regular office hours
2. One (1) Certified true Copy of Schedule of classes indicating the

designated teaching personnel
3. One (1) Certified true Copy of Certificate of actual conduct of

classes/ Accomplishment report
4. One (1) Certified true Copy of Approved DTR/Service Report Human Resource Development Section
1.4.7. Lecturer/Coordinator
1. One (1) Certified true Copy of Office Order Project Coordinator
2. One (1) Certified true Copy of Coordinator's report on lecturer's

Project Coordinator
schedule

3. One (1) Certified true Copy of Course Syllabus/Program of

Project Coordinator
Lectures
4. One (1) Certified true Copy of Duly approved DTR in case of
Project Coordinator
claims by the coordinator and facilitators
1.4.8. Longevity Pay
1. Service record Human Resource Development Section
2. Certification issued by the Personnel Officer that the claimant has

not incurred more than 15 days of vacation leave without pay
1.4.9. Year-end Bonus and Cash Gift
1. One (1) Certified True Copy of Clearance from money, property

and legal accountabilities
2. Original Certification from Head of Office that the employee is

qualified to receive the YEB and CG benefits pursuant to DBM Human Resource Development Section
Budget Circular No. 2003-2 dated May 9, 2003
For General claims
1. Two (2) original copies of YEB and CG Payroll Human Resource Development Section


account of their YB and CG claims
4.Two (2) original copies of Deposit slip Treasury Section
1.4.10. Retirement Benefits
1. One (1) Certified true Copy of Updated Service record indicating

the number of days on leave without pay/certification issued by the
Human resource Office that the retiree did not incur any leave of
absence without pay
2. One (1) Certified true Copy of Retirement Application Claimant
3. One (1) Certified true Copy of Office clearance from

money/property accountability and administrative/criminal liability
4. One (1) Certified true Copy of Statement of assets and liabilities Claimant
5. One (1) Certified true Copy of Retirement Gratuity Computation Human Resource Development Section

6. One (1) Certified true Copy of Affidavit of undertaking for authority

Claimant
to deduct accountabilities
7. One (1) Certified true Copy of Affidavit of applicant that there is no

Claimant
pending criminal investigation or prosecution against him/her
Additional Requirement in case of RESIGNATION
1. One (1) Certified true Copy of Employee's letter of resignation duly

Claimant
accepted by the agency head, in case of resignation
Additional Requirement in case of DEATH of Claimant
1. One (1) Certified true Copy of Death Certificate authenticated by

Claimant
NSO
2. One (1) Certified true Copy of Marriage Contract authenticated by

Claimant
NSO
3. One (1) Certified true Copy of Birth Certificates of all surviving legal
Claimant
heirs authenticated by NSO
4. One (1) Certified true Copy of Designation of next-of-kin Claimant
5. One (1) Certified true Copy of Waiver of rights of children 18 years

Claimant
old and above

6. One (1) Certified true Copy of Affidavit of two disinterested parties

that the deceased is survived by legitimate and illegitimate children (if Claimant
any), natural, adopted or children of prior marriage
1.4.11. Terminal Leave Benefits
1. One (1) Certified true Copy of Clearance from money, property and
legal accountability from the Central Office and from Regional Office Human Resource Development Section
of last assignment
2. One (1) Certified true Copy of Certified photocopy of employees

leave card as at last date of service duly audited by the Personnel
Division and COA/Certificate of leave credits issued by the
Admin/Human Resource Management Office
3. One (1) Certified true Copy of Approved leave application Human Resource Development Section
4. One (1) Certified true Copy of Complete Service record Human Resource Development Section
5. One (1) Certified true Copy of SALN Claimant
6. One (1) Certified true Copy of. Certified photocopy of

appointment/NOSA showing the highest salary received if the salary Human Resource Development Section
under last appointment is not the highest
7. One (1) Certified true Copy of Computation of terminal leave

benefits duly signed/certified by the Accountant

8. One (1) Certified true Copy of Applicant's authorization (in affidavit

form) to deduct all financial obligations with the Claimant
employer/agency/LGU
9. One (1) Certified true Copy of Affidavit of applicant that there is no

Claimant
pending criminal investigation or prosecution against him/her
10. One (1) Certified true Copy of In case of resignation, employee's

Claimant
letter of resignation duly accepted by the Head of Agency
Additional Requirement in case of DEATH of Claimant
1. One (1) Certified true Copy of Death Certificate authenticated by

Claimant
NSO
2. One (1) Certified true Copy of Marriage Contract authenticated by

Claimant
NSO
3. One (1) Certified true Copy of Birth Certificates of all surviving legal
Claimant
heirs authenticated by NSO
4. One (1) Certified true Copy of Designation of next-of-kin Claimant
5. One (1) Certified true Copy of Waiver of rights of children 18 years

Claimant
old and above

1. Original and one (1) duplicate copy of Disbursement Voucher Download from Commission on Audit website
2. Original and one (1) duplicate copy of Obligation Request Budget
3. Original copies of Billing Request/Invoices/Statement of Account Supplier / Property / Claimant
4. Photocopied Index of Payment Treasury Section
5. Other documents peculiar to the transaction and/or to the mode of

1.5.1. Communication
1. Original copies of Receipts Supplier / Property / Claimant
2. One (1) Original Copy of Summary of billings received and

computation of tax

1.5.2. Extraordinary and Miscellaneous Expenses

1. One (1) Original Copy of Certification of authority in line with the
Claimant
rank or position of the official
1.5.3. Fuel, Oil and Lubricants
1. One (1) Certified true Copy of Contract/Memorandum of
Agreement
2. One (1) Certified true Copy of Status of Gas Allocation Administrative Division
3. One (1) Certified true Copy of Fleet Card Online Information Administrative Division
1.5.4. Advertisement
1. Original Copy of Advertisement Administrative Division
2. Original Copy of letter request regarding advertisement Administrative Division
3. One (1) Certified true Copy of Text of advertisement Administrative Division
4. One (1) Certified true Copy of Advertisement Contract Administrative Division
1.5.5. Insurance Premiums, Taxes, Duties and Licenses
1. One (1) certified true copy of Insurance Policy Administrative Division
2. Original copy of Certification of Insured vehicle from GSS Administrative Division

SIMPLE TRANSACTIONS
Receiving Clerk
1. Submits Billing Statement 1. Receives billing None 5 minutes
concerned
2. Evaluates the completeness of all the Property/ Records
requirements Custodian Unit
3. Prepares voucher, Obligation Designated

2 hours, 14
3. None Request Slip (ORS) and attach None Staff/Section Chief of
minutes
complete supporting documents (SD) End User concerned
4. Signs and Certifies the Disbursement 1 hour, 22 Concerned Division

4. None None
Voucher (DV) under box A minutes Head
5. Submits DV, ORS and supporting

5. None None 30 minutes Designated Staff
documents to Budget Section
I. Budget Section
1. Receives the ORS, duly signed by

the head of requesting office/Admin
Budget Designated
1. None Chief, including the copies of None 5 minutes
Staff
DV/Payroll/Contract/Purchase Order
(PO) and other SD.

2. Verifies the completeness of
documents and the availability of
allotment. If allotment is available, 1 hour 20 Budget Designated
2. None None
assigns ORS number based on control minutes Staff
logbook maintained for the purpose and
records the amount.
3. Reviews the ORS and SDs. If in

3. None None 30 minutes Budget Chief
order, signs the Section B of the ORS.
4. Records in the logbook and forwards Accounting

to the Accounting Section Designated Staff
II. Accounting Section

1. Receives copies of DV, SDs and Accounting
ORS. Designated Staff
2. Checks and reviews the

completeness of SDs. Assigns DV
number and records in the logbook the
DV number and date, creditors/payee,
2 hours, 17 Accounting
2. None particulars and amount; Forwards DV, None
minutes Designated Staff
SDs and ORS to the designated
processing staff. Forwards DV, SDs
and ORS to head of Accounting
Unit/Authorized Officer for review

3 Reviews DV for completeness and 1 hour, 26 Accounting
3. None None
propriety of SD (Pre-audit procedures) minutes Designated Staff
4. Receives DVs, SDs and ORS.

4.1. Retrieves Registry of Allotments
and Notice of Cash Allocation /
Registry of Allotment and Notice of
Transfer of Allocation
4. None (RANCA/RANTA) from file and
determines availability of NCA. If
NCA is sufficient, records DV None 40 minutes Chief Accountant
number, date, and amount and
indicate the NCA balance; Checks
the “Cash Available” portion in Box C
of the DV.
4.2. Reviews DVs and SDs. Signs
Box C of DV. Submit to Chief
Finance for notation
5. Sign by Chief, Financial Division
5. None None 43 minutes Chief Finance
(CO)
6. Records in the logbook and forwards

to the ASSEC/ED-CO/RD-RO. Accounting
Authorized representative for approval Designated Staff
of DV

7. Receives copies of DV, SDs and
ORS, and records in the logbook date
7. None None 5 minutes ED/RD's staff
of receipt and forwards to the ED/RD's
Office for review and approval.
8. Reviews DV and SDs and signs Box 6 hours, 46

8. None None Assec/ ED/RD
C “Approved for Payment” portion minutes
9. Records in the logbook the

approved DV, all SDs and ORS.
Forwards the documents to the Cash/
Treasury Unit
III. Treasury Section
Payment is made Through Check
1. Receives copies of approved DV and Cashier/ Designated
all SDs. Records in the logbook. Staff
2. Checks completeness of the Cashier/ Designated

signatories of the DV. Prepares Check Staff
3. None 3. Prepares certificate of tax withheld. None 29 minutes Designated Staff
4. Reviews the amount of the check

Cashier/Head of the
4. None against DV and SDs. Signs the Check None 10 minutes
Treasury Unit
and tax certificates.

Cashier’s Designated
5. None to the ASSEC/ED-CO/RD- None 5 minutes
Staff
RO/Authorized countersigning officer
6. Receives copies of check issued and Assec/ EDs/RD
6. None records in the logbook the date of None 5 minutes Receiving/
receipt. Releasing Staff
ASSEC
(P1M and above)/
7. None 7. Countersigns/signs checks None 10 minutes
ED (below P1M) -
RDs (any amount)
Assec/ EDs/RD
8. Returns to the cashier/Head of
8. None None 5 minutes Receiving/
Treasury Unit
Releasing Staff
9. Receives check, and other

documents and check the Cashier’s Designated
completeness of signatures in the Staff
check
10. Prepares Advice of Checks Issued

and Cancelled (ACIC) in accordance
2 hours, 20
10. None with the existing rules and regulations None Cashier
minutes
and forwards to Government Servicing
Bank (GSB)

11. Releases the check and copy of DV
11. Client receives check and tax
to the payee. Attaches OR/invoice
withheld certificate and issue
issued by payee. Requires payee to None 30 minutes Cashier
corresponding official
sign on Box D of DV and Check
receipt/invoice
Registry/logbook.
TOTAL: 3 Days

Payment is made LDDAP-ADA
1. Receives copies of Approved DV and Cashier/ Designated

all SDs. Records in the logbook. Staff
2. Checks completeness of the

signatories of the DV. Prepares 5
copies of List of Due and Demandable-
Advice to Debit Account (LDDAP-ADA)
for approved DVs, Summary of List of
Cashier/ Designated
2. None Due and Demandable Accounts None 44 minutes
Staff
Payable Advice to Debit Accounts
Issued and Invalidated Advice to
Debit Account Entries
(SLIIAE) and Financial Data Entry
System (FINDES)

4. Reviews the amount of the LDDAP
against DV and SDs. Signs the LDDAP, Cashier/Head of the
SLIIE, FINDES and tax certificates and Treasury Unit
forwards to Accounting
5. Reviews and signs in Box 1 “Certified

Chief Accounting
5. None Correct” portion of the LDDAP-ADA and None 5 minutes
Division/ Unit
forwards to Cashier

6. None to the ASSEC/ ED-CO/RD-RO / None 5 minutes
Staff
Authorized countersigning officer
ASSEC
(P1M and above)/
7. None 7. Signs LDDAP None 10 minutes
ED (below P1M) -
RDs (any amount)
8. Returns to the cashier/Head of ASSEC/ED’s/RD's
Treasury Unit Staff
9. Receives copies of SLIIAE and
Cashier's Designated
9. None LDDAP-ADA and all SDs. Records in None 5 minutes
Staff
the logbook.

10. Releases copies of SLIIAE and

LDDAP-ADA immediately to Modified
Disbursement System, Government
1 hour, 10 Cashier's Designated
10. None Servicing Banks (MDS- GSB) which None
minutes Staff
shall pay creditors/payee listed in the
LDDAP-ADA not later than 48 hours but
not earlier than 24 hours upon receipt;
11. Furnishes creditors/payee of

11. Receives tax withheld
LDDAP-ADA or inform them of the
certificate and issue 1 hour, 10 Cashier's Designated
LDDAP-ADA number. Obtain and None
corresponding official minutes Staff
receives copy of LDDAP –ADA to be
receipt/invoice
attached to the voucher;
12. Monitors return and completeness
of submission of the duly validated Cashier's Designated
LDDAP-ADA from MDS-GSB and Staff
receipt of OR/Invoice;
TOTAL: None 3 Days

Prescribing the Procedure and Documentary Requirements for Common Government Transactions per COA Circular No. 2012-001
dated June 14, 2012 and Revised Implementing Rules and Regulations of Republic Act No. 9184
Administrative Division, Finance Division, Office of the Regional Director, Office of the Assistant Regional
Office or Division:
Director, Office of the Executive Director and Office of the Assistant Secretary

2.1. Cash Advances
General Requirements for all cash advances except for travels
2. One (1) certified true copy of Obligation Request Slip Budget Section
3. One (1) certified true copy of Authority of the accountable officer Cash Collecting Officer
4. Original copy of certification of no unliquidated cash advance Accounting Section
Payment Procedure for Government Expenditures (Complex) 338

5. One (1) certified true copy of Approved application for bond and/or Cash Collecting Officer / Human Resource Development
fidelity bond Section (BTR)
2.1.1.1. Payroll Fund of Salaries, Wages, Allowances, Honoraria and Other Similar Expenses
1. One (1) certified true copy of Approved contracts (for initial
Human Resource Development Section / Claimant
payment)
2. Two (2) Original copies of Approved payroll or list of payees
indicating their net payments
3. One (1) certified true copy of Approval/authority (presidential
directive or legislative enactment) or legal basis to pay any Human Resource Development Section
allowance/salaries/wages/fringe benefits
4. Original copy of Daily Time Record (DTR) approved by the
Human Resource Development Section / Claimant
supervisor
1. Approved budget for COE of the agency field office or agency
Cash Collecting Officer
activity in the field
2.1.2.1. Petty Cash Fund (PCF) Replenishment
1. Original copy of Summary of Petty Cash Vouchers Cash Collecting Officer
2. Original copy of Petty Cash Vouchers duly accomplished and

signed

3. Original copy of Report of Disbursements/Petty Cash Fund
Record
4. Original copy of Petty Cash Replenishment Report Cash Collecting Officer
5. Original copy of Purchase Request Cash Collecting Officer / End-user
6. Original copy of Certificate of Emergency Administrative Division
7. Original copy of Certificate of Price Reasonableness Administrative Division
8. Original copy of Bills, receipts, sales invoices (duly inspected) Cash Collecting Officer / End-user
9. Original copy of Certificate of inspection and acceptance Inspection Team
10. Original copies of Quotations from at least three suppliers for

purchases involving P1,000.00 and above, except for purchases Suppliers/End-User/Cash Collecting Officer
made while on official travel
11. Original copy of Summary/Abstract of Canvass/Quotation Administrative Division
12. Such other supporting documents that may be required and/or

required under the company policy depending on the nature of Depending on the requirement/s
expenses

2.1.2.1.1. For Replenishment Purposes
2.1.2.1.1.1. Supplies and Materials
2.1.2.1.1.1.1. Supplies and Materials
1. One (1) certified true copy of Inventory Custodian Slip Administrative Division
2. One (1) certified true copy of photo of actual items purchased

Administrative Division / End-user
(tarpaulin, tshirt, plaque)
3. One (1) certified true copy of Distribution List (duly received by
Administrative Division / Claimant
authorized employee)
2.1.2.1.1.1.2. Repairs and Maintenance
1. Original copy of Job Order/Service Form Administrative Division
2. Original copy of Request for Spot Inspection (Resident Auditor

and Agency’s Inspection team)
3. Original copy of Pre-repair Inspection Report Inspection Team
4. Original copy of Post-repair Inspection Report Inspection Team
5. One (1) certified true copy of Certificate of Acceptance (for

Outside Contractor)
6. One (1) certified true copy of Warranty Certificate Supplier

7. Original copy of Authority to Repair (for Outside Contractor) Administrative Division
8. One (1) certified true copy of DTI Accreditation (if not Exclusive
Supplier
Repairer)
9. Original copy Report of Waste Material Administrative Division
10. One (1) certified true copy of Equipment History/Ledger Administrative Division
11. Original copy of Certificate of Cause of Damage (Due to wear

and tear)
2.1.2.1.1.1.3. Purchase of Food
1. One (1) certified true copy of Notice of Meeting (if applicable) Claimant
2. One (1) certified true copy of Attendance Sheet with certification

Claimant
from approving Office Head/Division Head as to its veracity
3. Original copy of Funding Budget Section
2.1.2.1.1.1.4. Fuel and Toll Fees
1. One (1) certified true copy of Vehicle Trip Ticket Administrative Division
2. Original copy of Official Receipts/Toll receipt Claimant

2.2. Fund Transfers
2.2.1. Transfer of Funds to Implementing Agencies
2.2.1.1. Transfer
3. One (1) certified true copy of MOA/Trust Agreement Source Agency

4. One (1) certified true copy of Approved Program of Work (for
Implementing Agency
infrastructure project)
5. Original copy of Approved Project Expenditures or Estimated
Expenses indicating the project objective and expected output (for Implementing Agency
other projects)
8. One (1) certified true copy of Certification by the Accountant that

funds previously transferred to the Implementing Agency (IA) has Source Agency
been liquidated, post audited and accounted for in the books
9. One (1) certified true copy of the OR issued by the IA to the

Source Agency acknowledging receipt of funds transferred (for post- Implementing Agency
audit activities)
2.2.1.2. Implementation and Liquidation by Implementing Agency
1. Necessary supporting documents depending on the nature of
Implementing Agency
transactions

2. One (1) certified true copy of MOA/Trust Agreement Implementing Agency
3. One (1) certified true copy of OR upon receipt of funds transferred Implementing Agency
4. One (1) certified true copy of OR issued by the Source Agency

Source Agency
evidencing refund of unexpended/unutilized balance of fund transfer
2.2.1.3. Liquidation by Source Agency
1. Original copy of Report of Checks Issued and Report of

Disbursements certified correct by the Accountant, approved by the Implementing Agency
Head of the IA, and duly audited by the Auditor of the IA
2. One (1) certified true copy of Credit Notice issued by the Auditor
Auditor of Implementing Agency
of the IA
3. One (1) certified true copy of OR issued for the refund of
Source Agency
unexpended/unutilized balance of fund transferred
2.2.2. From Trust Fund to the General Fund for Unspent Balance/Excess Amount
1. Original copy of Report of Receipt, Disbursement and Fund
Implementing Agency
Balance certified by Accountant
2. One (1) certified true copy of Contract, which may be a MOA, Trust
Agreement or Memorandum of Understanding governing the
Source Agency
utilization of funds and disposition of any balance thereof after
completion of the purpose of the funds transferred

3. Original copy of Letter of IA to Source Agency to transfer the

unexpended balance to the General Fund duly approved by the
Implementing Agency
Source Agency, if the disposition thereof has not been provided in the
MOA, Trust Agreement or Memorandum of Understanding
2.3.1. Subsistence, Laundry and Quarters Allowance
1. Original and one (1) duplicate copy of Payroll of personnel entitled

to claim subsistence, laundry and quarters allowance
2. Original copy of Approved DTR Human Resource Development Section
3. Original copy of Authority to collect (For initial claim) Human Resource Development Section
2.3.2. Hazard Duty Pay
1. One (1) certified true copy of Certification by the Secretary of

DOST/DOH/DND/Director of PHIVolcS that the place of Department of Science and Technology / Department of
assignment/travel is a strife-torn/embattled/disease- Health / Department of National Defense / Philippine
infested/distresses or isolated areas/stations, or areas declared under Institute of Volcanology and Seismology
state of calamity or emergency or with volcanic activity/eruption
2. One (1) certified true copy of duly accomplished time record of

Claimant
employees or travel report

3. One (1) certified true copy of special order from the
agency/department head covering the assignment to Human Resource Development Section
hazardous/difficult areas
4. Original copy of Approved DTR/Service report Human Resource Development Section
2.3.3. Overtime Pay
1. Original copy of Overtime authority stating the necessity and

Head of Office
urgency of the work to be done, and duration of overtime work
2. Original copy of Overtime work program Concerned Office
3. Original copy of Quantified overtime accomplishment duly signed

Claimant
by the employee and supervisor
4. One (1) certified true copy of Certificate of Service or duly approved

DTR
2.3.4. Monetization
1. Original copy of Approved leave application (ten days) with leave

credit balance certified by Human Resource Office
2. Original copy of Request for leave covering more than ten days
Claimant
duly approved by the head of the agency
For monetization of 50% or more:

3. Original copy of Clinical Abstract/medical procedures to be

Attending Physician
undertaken in case of health, medical hospital needs
4. Original copy Barangay Certification in case of need for financial

Barangay Official
assistance brought about by calamities, typhoons, fire, etc.
2.3.5. Loyalty Cash Award/Incentive

1. Original copy of Service Record Human Resource Development Section
2. Original copy of Certificate of non-payment from previous office (for

Previous employer
transferees)
3. Original copy of Certification from HRO that the claimant has not
incurred more than 50 days authorized vacation leave without pay
within 10-year period or aggregate of more than 25 days authorized Human Resource Development Section
vacation leave without pay within the 5-year period, as the case may
be.
For General claims

1. Original and one (1) duplicate copy of Loyalty Cash
Award/Incentive Payroll
2. Two (2) Copies of Payroll Register (Hard and soft copy) Human Resource Development Section
3. Original copy of Letter to the bank credit employees' account of
their YB and CG claims
4. Original copy of Deposit slip Human Resource Development Section

2.3.6. Collective Negotiation Agreement (CNA) Incentive
1. One (1) certified true copy of Resolution signed by both parties

Land Transportation Office (LTO) Employees' Union
incorporating the guidelines/criteria for granting CNA incentive
2. Original copy of Comparative statement of DBM approved level of

Budget Section
operating expenses and actual operating expenses
3. One (1) certified true copy of Proof of remittance to the National

Treasury of its 50% dividends share or percentage approved by the
Budget Section
Department of Finance on the annual earnings for income generating
GOCCs/GFIs
4. One (1) certified true copy of C-N-A Land Transportation Office (LTO) Employees' Union
5. Original copy of Certificate issued by the Head of Agency on the

total amount of unencumbered savings generated from cost-cutting
measures identified in the CNA which resulted from the joint efforts of Administrative Division
labor and management and systems/productivity/income
improvement
6. Original copy of proof that the planned programs/activities/projects
have been implemented and completed in accordance with targets for Administrative Division
the year

2. Original and one (1) duplicate copy of Obligation Request Budget
3. Original copies of Billing Request/Invoices/Statement of Account Supplier / Admin / Concerned Division
4. One (1) photocopied Index of Payment Treasury Section

technical evaluation/payment (e.g. justification, market study, etc.)
2.5. Procurement
2.5.1. Procurement through Alternative Modes
2. Original and one (1) duplicate copy of Obligation Request Budget Section
3. One (1) certified true copy of Certificate of Availability of Funds

(amount is P1,000,000 and above)
4. One (1) certified true copy of Purchase Request Administrative Division
5. One (1) certified true copy of Contract or Purchase Order (goods)

or Job Order (services)

6. Original copy of Certificate of Price Reasonableness Administrative Division
7. Original copy of PhilGEPS posting of Request for Quotation and

Award (amount is above P50,000)
8. Original copies of Billing Request/Invoices/Statement of Account Administrative Division
9. One (1) certified true copy of BAC Resolution (amount is P100,000

and above)
10. One (1) certified true copy of VAT Certificate Administrative Division
11. Original copy of 3 Quotations (amount is P1,000 and above) Administrative Division
12. Original and one (1) duplicate copy of Abstract of Bids/Quotation Administrative Division
13. One (1) certified true copy of Approved Annual Procurement

(APP)
14. One (1) certified true copy of running balance of APP Administrative Division

procurement and considered necessary in the auditorial review /in

2.5.1.1. Infrastructure/MOOE Project (amount is below P50,000 only)
1. Original copy of Accomplishment Report Administrative Division
2. Original copy of Statement of Time Elapse Administrative Division
3. Original copy of Request for Spot Inspection (Resident Auditor

and Agency’s Inspection team)
4. One (1) certified true copy of Pre-repair Inspection Report Inspection Team
5. One (1) certified true copy of Post-repair Inspection Report Inspection Team
6. One (1) certified true copy of Certificate of Acceptance Administrative Division/End-User
7. One (1) certified true copy of Original copy of Warranty Certificate Administrative Division
8. Original copy of Pictures/Photos of Work Accomplished Administrative Division
9. One (1) certified true copy of Authority to repair Administrative Division
10. One (1) certified true copy of Bid Prices in the Bill of Quantities Administrative Division
11. One (1) certified true copy of Detailed Estimates Administrative Division
12. One (1) certified true copy of Abstract of Bids Administrative Division

13. One (1) certified true copy of Program of Work Administrative Division
14. One (1) certified true copy of Detailed Estimate Administrative Division
15. One (1) certified true copy of Scope of Work and Specification Administrative Division
16. One (1) certified true copy of Plans (Blue Print) Administrative Division
17. Original copy of Certificate of Exclusive Distributorship (if

Supplier / Contractor
applicable)
2.5.1.2. Repair and Maintenance of Motor Vehicles/Equipment
1. One (1) certified true copy of Request for Spot Inspection

(Resident Auditor and Agency’s Inspection team)
2.One (1) certified true copy of Pre-repair Inspection Report Inspection Team
3. One (1) certified true copy of Post-repair Inspection Report Inspection Team
4. One (1) certified true copy of Certificate of Acceptance Administrative Division
5.One (1) certified true copy of Warranty Certificate Administrative Division
6. One (1) certified true copy of Authority to repair Administrative Division

7. One (1) certified true copy DTI Accreditation if not exclusive
repairer
8. Original copy of Report of Waste Materials Administrative Division

9. Original copy of Certificate of Cause of Damage (Due to Wear

and Tear)
2.5.1.3. Supplies and Materials and Semi-Expendable Equipment
1. Original copies of Invoices/Delivery Receipt Supplier / Contractor
2. Original copy of Inspection and Acceptance Report Inspection Team

3. One (1) certified true copy of Request for Spot Inspection
(Resident Auditor and Agency’s Inspection team)
4. One (1) certified true copy of Brochure for Equipment Administrative Division
5. One (1) certified true copy of Stock Position Sheet Administrative Division
6. One (1) certified true copy of Distribution list / Certified True copy
of ICS (if applicable)
2.5.2. Procurement through ADA or direct payment
1. Same documents required under goods, infrastructure or consulting

services depending on the mode of procurement adopted and the Same as for goods, infra or consulting service
nature of expenses
2. Original copy of Letter request from the Head of the Agency to the
Head of Office
Bank to pay/credit the account of the supplier
3. Original copy of Confirmation from the bank that the account of the
Bank
supplier has already been credited (for post audit purposes)

2.5.3. Cultural and Athletic Activities
1. Original copy of Budget estimates approved by the Head of Agency Requesting Office
2. Same requirements under procurement depending on the nature of

expense and the mode of procurement adopted
2.5.4. Trainings and Seminars
2. Original and one (1) duplicate copy of Obligation Request and
Budget
Status
3. One (1) certified true copy of Travel Order Human Resource Development Section
4. One (1) certified true copy of Annual Training Program (ATP) Human Resource Development Section
5.One (1) certified true copy of Running balance of ATP Human Resource Development Section
6. One (1) certified true copy of Certificate of Appearance Claimant


2.5.4.1. For RD's Conference Accommodation/In-House Training or Conference
1. Original copy of Contract Project Coordinator/Secretariat
2. Original copy of 3 Quotations Project Coordinator/Secretariat
3. Original copy of Abstract of Quotation or Canvass (signed by the

Project Coordinator/Secretariat
one in-charge)
4. Original copy of Statement of Account Project Coordinator/Secretariat
5. One (1) certified true copy of Rooming list Project Coordinator/Secretariat
6. One (1) certified true copy of Program of Activities Project Coordinator/Secretariat
7. One (1) certified true copy of Project Profile/Training Outline Project Coordinator/Secretariat
8. Original copy of Approved Budget/Funding requirements Project Coordinator/Secretariat
9. One (1) certified true copy of Attendance sheets Project Coordinator/Secretariat
10. One (1) certified true copy of VAT certification Project Coordinator/Secretariat
11. Original copy of Justification for choosing the venue, if applicable Project Coordinator/Secretariat
2.5.4.2. For Accredited Organizations

1. One (1) certified true/Email copy Invitation from accredited
Accredited organization
organizations

2.5.5. Consulting Services
1. Original copy of Irrevocable Standby Letter of credit for advance

Claimant
payment
2. One (1) certified true copy of appropriate approved documents
Claimant
indicating the expected outputs/deliverables
3. One (1) certified true copy of the approved Manning Schedule

indicating names and positions of the consultants and staff and the Claimant
extent of their participation in the project.
4. One (1) certified true copy of curriculum vitae of the consultants
Claimant
and staff
5. Original copy of letter request from the consultant Claimant
6. One (1) certified true copy of approved consultancy progress/final

Claimant
reports, and/or output required under the contract
7. Original copy of progress/final billing Claimant
8. One (1) certified true copy of contract of infrastructure projects

Claimant
subject of Project Management Consultancy Services

COMPLEX TRANSACTIONS
Receiving Clerk
concerned
2. Evaluates the completeness of all the 1 hour, 45 Property/ Records
2. None None
required documents minutes Custodian Unit
3. Prepares voucher, Obligation Request Designated
4 hours, 57
3. None Slip (ORS) and attach complete supporting None Staff/Section Chief of
minutes
documents End User concerned
4. Signs and certifies the Disbursement 2 hours, 44 Concerned Division

4. None None
documents (SD) to Budget Section
I. Budget Section
1. Receives the ORS, duly signed by the
head of requesting office/Admin Chief,
Budget Designated
1. None including the copies of None 5 minutes
Staff
DV/Payroll/Contract/Purchase Order (PO)
and other supporting documents.
2. Verifies the completeness of documents
and the availability of allotment. If allotment
4 hours, 50 Budget Designated
2. None is available assigns ORS number based on None
minutes Staff
control logbook maintained for the purpose
and records the amount.
3. Reviews the ORS and SDs. If in order, 1 hour, 40
3. None None Budget Chief
signs the Section B of the ORS. minutes

4. Records in the logbook and forwards to Accounting
the Accounting Section Designated Staff
Accounting
1. None 1.Receives copies of DV, SDs and ORS. None 5 minutes
Designated Staff
2. Checks and reviews the completeness of
SDs. Assigns DV number and records in the
logbook the DV number and date,
creditors/payee, particulars and amount; 5 hours, 44 Accounting
2. None None
Forwards DV, SDS and ORS to the minutes Designated Staff
designated processing staff. Forwards DV,
SDs and ORS to head of Accounting
3 Reviews DV for completeness and 3 hours, 20 Accounting
3. None None
propriety of SD (Pre-audit procedures) minutes Designated Staff
4. Receives DVs, SDs and ORS.
4.1. Retrieves Registry of Allotments and

Notice of Cash Allocation / Registry of
Allotment and Notice of Transfer of
4. None Allocation (RANCA/RANTA) from file and None 2 hours Chief Accountant
determines availability of NCA. If NCA is
sufficient, records DV number, date, and
amount and indicate the NCA balance;
Checks the “Cash Available” portion in
Box C of the DV.

4.2. Reviews DVs and SDs. Signs Box C
of DV. Submit to Chief Finance for
notation
1 hour, 40
5. None 5. Sign by Chief, Financial Division (CO) None Chief Finance
minutes
6. Records in the logbook and forwards to
Accounting
6. None the ASSEC/ED-CO/RD-RO. Authorized None 5 minutes
Designated Staff
Representative for approval of DV;
7. Receives copies of DV, SDs and ORS
and records in the logbook date of receipt
and forwards to the ED/RD's Office for
review and approval.
8. Reviews DV and SDs and signs Box C

“Approved for Payment” portion 7 hours, 55
8. None None ED/RD
(For CO: If the amount is below P1M, ED approves the minutes
DV; if the P1M and above, ED initials on Assec's name)
9. Records in the logbook the approved DV,

all SDs and ORS. Forwards the documents
9. None to the Cash/ Treasury Unit None 5 minutes ED/RD's staff
(For CO: If the amount is P1M and above, DV will be
forwarded to Assec's Office)
For Central Office Only

10. None None 5 minutes ASSEC's Staff
and forwards to the RD/Approving Officer for

11. Reviews DV and SDs and signs Box C
7 hours, 55
11. None “Approved for Payment” portion (ASSEC/ None ASSEC
minutes
ED-CO/RD)
12. Records in the logbook the approved

12. None DV, all SDs and ORS. Forwards the None 5 minutes ASSEC's Staff
documents to the Cash/ Treasury Unit

1. Receives copies of Approved DV and all Cashier/ Designated
SDs. Records in the logbook. Staff
2. Checks completeness of the signatories 1 hour, 50 Cashier/ Designated

2. None None
of the DV. Prepares Check minutes Staff
4. Reviews the amount of the check against

Cashier/Head of the
4. None DV and SDs. Signs the Check and tax None 50 minutes
Treasury Unit
certificates.

5. None the ASSEC/ED-CO / RD-RO / Authorized None 5 minutes
Staff
countersigning officer

records in the logbook the date of receipt. Receiving Staff

ASSEC (P1M and
7. None 7. Countersigns/signs checks None 10 minutes above)/ ED (below P1M) -
RDs ( any amount)
8. Returns to the cashier/Head of Treasury

8. None None 5 minutes Releasing Staff
Unit
9. Receives check, and other documents

9. None and check the completeness of signatures in None 5 minutes
Staff
the check
10. Prepares Advice of Checks Issued and

Cancelled (ACIC) in accordance with the 4 hours 40
10. None None Cashier
existing rules and regulations and forwards minutes
to Government Servicing Bank (GSB)
11. Client receives check and tax 11. Releases the check and copy of DV to
withheld certificate and issue the payee. Attaches OR/invoice issued by 1 hour 30
None Cashier
corresponding official payee. Requires payee to sign on Box D of minutes
receipt/invoice DV and Check Registry/logbook.
TOTAL: 7 Days
Payment is made Through LDDAP - ADA

2. Checks completeness of the signatories
of the DV. Prepares 5 copies of List of Due
and Demandable-Advice to Debit Account
(LDDAP-ADA) for approved DVs, Summary
of List of Due and Demandable Accounts 1 hour, 50 Cashier/ Designated
2. None None
Payable Advice to Debit Accounts Issued minutes Staff
and Invalidated Advice to
Debit Account Entries
(SLIIAE) and Financial Data Entry System
(FINDES)

SLIIE, FINDES and tax certificates and Treasury Unit

Chief Accounting
Division/ Unit
forwards to Cashier

6. None the ASSEC/ ED-CO/RD-RO / Authorized None 5 minutes
Staff
ASSEC (P1M and

7. None 7. Signs LDDAP None 10 minutes above)/ ED (below P1M) -
RDs ( any amount)

8. None None 5 minutes ASSEC/ED’s Staff
Unit
9. Receives copies of SLIIAE and LDDAP- Cashier's Designated

ADA and all SDs. Records in the logbook. Staff
10. Releases copies of SLIIAE and LDDAP-

ADA immediately to Modified Disbursement
2 hour, 20 Cashier's Designated
10. None System, Government Servicing Banks (MDS- None
minutes Staff
GSB) which shall pay creditors/payee listed
in the LDDAP-ADA not later than 48 hours
but not earlier than 24 hours upon receipt;
11. Receives tax withheld 11. Furnishes creditors/payee of LDDAP-
certificate and issue ADA or inform them of the LDDAP-ADA 2 hour, 20 Cashier's Designated
None
corresponding official number. Obtain and receives copy of minutes Staff
receipt/invoice LDDAP –ADA to be attached to the voucher;
12. Monitors return and completeness of

submission of the duly validated LDDAP- 1 hour, 30 Cashier's Designated
12. None None
ADA from MDS-GSB and receipt of minutes Staff
OR/Invoice
TOTAL: None 7 days

Prescribing the Procedure and Documentary Requirements for Common Government Transactions per COA Circular No. 2012-001
dated June 14, 2012 and Revised Implementing Rules and Regulations of Republic Act No. 9184
Administrative Division, Finance Division, Office of the Regional Director, Office of the Assistant Regional
Office or Division:
Director, Office of the Executive Director and Office of the Assistant Secretary

3.1.1. Honoraria
3.1.1.1. Special Projects
Payment Procedure for Government Expenditures (Highly Technical) 364

1. One (1) certified true copy of Performance evaluation plan

formulated by project management used as basis for rating the Human Resource Development Section / Project Committee
performance of members
2. One (1) certified true copy of Office Order designating members of
Human Resource Development Section / Project Committee
the special project
3. One (1) certified true copy of Terms of Reference Human Resource Development Section / Project Committee
4. One (1) certified true copy of Certificate of completion of project

deliverables
5. One (1) certified true copy of Special Project plan Human Resource Development Section / Project Committee
6. One (1) certified true copy of Authority to collect honoraria Human Resource Development Section / Project Committee
7. One (1) certified true copy of Certificate of acceptance by the
agency head of the deliverables per project component
3.1.1.2. Science and Technological Activities
1. One (1) certified true copy of Office Order Human Resource Development Section / Project Committee
2. One (1) certified true copy of Plan/Program of Activities Human Resource Development Section / Project Committee
3. One (1) certified true copy of Accomplishment Report/Certificate of

completion of programmed activities
4. One (1) certified true copy of Authority to collect honoraria Human Resource Development Section / Project Committee
5. One (1) certified true copy of Certificate of acceptance by the

agency head of the deliverables/project output

2. Original and one (1) duplicate copy of Obligation Request Budget Section
3. Original copies of Billing Request/Invoices/Statement of Account Supplier / Property / Concerned Division
4. Photocopied Index of Payment Treasury Section

3.3. Procurement
3.3.1. Procurement through Public Bidding
1. Original and one (1) duplicate copy of Disbursement Voucher Download from COA website
2. Original and one (1) duplicate copy of Certificate of Availability of

Accounting Section
Funds (CAF)
3. Original and one (1) duplicate copy of Obligation Request and
Budget Section
Status

4. Original copies of Billing/Invoice/Statement of Account Bids and Awards Committee Secretariat
5. One (1) certified true copy of VAT Certificate Bids and Awards Committee Secretariat
6. One (1) certified true copy of Approved Budget for the Contract Bids and Awards Committee Secretariat
7. One (1) certified true copy of Detailed Computation of Approved

Budget for the Contract
8. One (1) certified true copy of Letter of Intent Bids and Awards Committee Secretariat
9. One (1) certified true copy of Eligibility Documents and Eligibility

Data Sheet
10. One (1) certified true copy of Eligibility Requirements Bids and Awards Committee Secretariat
11. One (1) certified true copy of Results of Eligibility Check/Screening Bids and Awards Committee Secretariat
12. One (1) certified true copy of Bidding Documents Bids and Awards Committee Secretariat
13. One (1) certified true copy of Statement of All on-going

Government and Private Contracts
14. One (1) certified true copy of Statement of Single Largest
Completed Contract
15. One (1) certified true copy of Joint Venture Agreement, if
applicable
16. One (1) certified true copy of Bid form Bids and Awards Committee Secretariat

17. One (1) certified true copy of Bid security in the prescribed form,
amount and validity period
18. One (1) certified true copy of Agenda and/or Supplemental Bid
Bulletins, if any
19. One (1) certified true copy of Bidders Technical and Financial
Proposals
20. One (1) certified true copy of Minutes of Pre-Procurement, Pre-Bid
and Bid Opening
21. One (1) certified true copy of Abstract of Bids Bids and Awards Committee Secretariat
22. One (1) certified true copy of Post Qualification Report of

Technical Working Group
23. One (1) certified true copy of BAC Resolution declaring winning
bidder
24. One (1) certified true copy of Notice of Post-Qualification Bids and Awards Committee Secretariat
25. One (1) certified true copy of BAC Resolution recommending

approval
26. One (1) certified true copy of Notice of Award Bids and Awards Committee Secretariat
27. One (1) certified true copy of Notice of Proceed Bids and Awards Committee Secretariat
28. One (1) certified true copy of Purchase Request Bids and Awards Committee Secretariat

29. One (1) certified true copy of Contract Agreement including its
integral part (Schedule of Requirements, Technical Specifications,
General Conditions of Contract, Special Conditions of Contract
Supplemental Bid Bulletins, Performance Security)
30. One (1) certified true copy of Proof of Indorsement of Contract to
COA
31. One (1) certified true copy of Secretary Certificate of Board
Resolution (if the supplier is Corporation)
32. One (1) certified true copy of Authority of Signatory (If the supplier
is Sole proprietorship and Partnership)
33. One (1) certified true copy of Omnibus Sworn Statement Bids and Awards Committee Secretariat
34. One (1) certified true copy of Performance Security Bids and Awards Committee Secretariat
35. One (1) certified true copy of Irrevocable Standby Letter of Credit,
if applicable
36. One (1) certified true copy of Bank Guarantee/Retention Fee Bids and Awards Committee Secretariat
37. One (1) certified true copy of Invitation to observers Bids and Awards Committee Secretariat
38. One (1) certified true copy of Approved Annual Procurement Plan Bids and Awards Committee Secretariat
39. One (1) certified true copy of Project Procurement Management

Plan
40. One (1) certified true copy of Invitation to Bid as posted in
PhilGEPS and LTO website

41. One (1) certified true copy of Certification by Head of the BAC
Secretariat that invitation to bid was posted at any conspicuous place Bids and Awards Committee Secretariat
for seven (7) calendar days
42. One (1) certified true copy of Tax Clearance, Latest Income and
Business Tax, and Certificate of PhilGEPS registration and proof that
these were submitted within three (3) calendar days from receipt of the
Notice of Lowest Calculated Bid or Highest Rated Bid
43. One (1) certified true copy of Notice of Lowest Calculated Bid of
Highest Rated Bid
44. One (1) certified true copy of Proof that all minutes were made
available to all participants within three (3) calendar days after the pre- Bids and Awards Committee Secretariat
bid conference
45. One (1) certified true copy of Proof that Supplemental/Bid Bulletins
were posted in PhilGEPS, LTO website and conspicuous place
46. One (1) certified true copy of Certification that bid securities were
not returned before the perfection of contract
47. One (1) certified true copy of Proof that NOA and NTP were
posted in PhilGEPS and LTO website within three (3) and fifteen (15) Bids and Awards Committee Secretariat
calendar days, respectively from its issuance
48. One (1) certified true copy of Motion for reconsideration and
related answer thereon
49. One (1) certified true copy of Certification of compliance to all
existing laws, rules, and regulation
50. One (1) certified true copy of Warranty Certificate and security Bids and Awards Committee Secretariat

51. One (1) certified true copy of Authority from Department of Budget
and Management (DBM)/Office of the President (OP), for Motor Bids and Awards Committee Secretariat
Vehicle
52. One (1) certified true copy of Approved Information System
Strategic Plan (ISSP), (for IT System/Hardware/software)
53. One (1) certified true copy of Authority from National
Telecommunication Commission (NTC) for communication equipment Bids and Awards Committee Secretariat
requiring license
54. One (1) certified true copy of Endorsement to COA of the contracts
and other required documents
55. One (1) certified true copy of, for advance payment, Irrevocable
Standby Letter of Credit/Security Bond/Bank Guarantee (Advance
Payment no longer allowed per Department Memorandum dated 10
July 2018)
procurement and considered necessary in the auditorial review /in Bids and Awards Committee Secretariat
3.3.1.1. Infrastructure Contract
1. One (1) certified true copy of Accomplishment Report Bids and Awards Committee Secretariat
2. One (1) certified true copy of Statement of Time Elapse Bids and Awards Committee Secretariat
3. One (1) certified true copy of Request for Spot Inspection (COA
and Inspection Team)

4. One (1) certified true copy of Pre-Repair Inspection Inspection Team

5. One (1) certified true copy of Post-Repair Inspection Inspection Team
6. One (1) certified true copy of Certificate of Acceptance End-user

7. One (1) certified true copy of Affidavit that all bills for materials and
labor had been paid
8. Original copy of pictures/photos of worked accomplished / Original
brochure for Equipment
9. One (1) certified true copy of Authority to Repair/Approved
Request for Repair
10. One (1) certified true copy of Construction schedule Bids and Awards Committee Secretariat
11. One (1) certified true copy of S-curve Bids and Awards Committee Secretariat
12. One (1) certified true copy of Manpower schedule Bids and Awards Committee Secretariat
13. One (1) certified true copy of Construction methods Bids and Awards Committee Secretariat
14. One (1) certified true copy of Organizational Chart Bids and Awards Committee Secretariat
15. One (1) certified true copy of List of contractor's personnel to be
assigned to the project
16. One (1) certified true copy of List of contractor's equipment units,
which are owned, leased, and/or under purchase agreements,
supported by certification of availability of equipment from the
equipment lessor/vendor for the duration of the project

17. One (1) certified true copy of Equipment Utilization Schedule Bids and Awards Committee Secretariat
18. One (1) certified true copy of Construction Safety and Health
Program of the contractor
19. One (1) certified true copy of Program of Work and Detailed
Estimates
20. One (1) certified true copy of Quantities and costs and a
PERT/CPM network of activities
21. One (1) certified true copy of Affidavit of obligation by the
contractor on payment of labor, materials and supplies used were Bids and Awards Committee Secretariat
paid
3.3.1.1.1. If with Additional Work

1. One (1) certified true copy of approved change order (CO)/Extra
Property Section
Work Order (EWO)
2. One (1) certified true copy of the approved Original plans indicating
the affected portion(s) of the project and duly revised plans and
Property Section
specifications, if applicable, indicating the changes made which shall
be color coded

3. One (1) certified true copy of the agency's report establishing the
necessity/justification(s)for the need of such CO and/or EWO which
shall include: (a) the computation as to the quantities of the additional
works involved per item indicating the specific stations where such
Property Section
works are needed; (b) the date of inspection conducted and the results
of such inspection; (c) a detailed estimate of the unit cost of such
items of work for new unit costs including those expressed in
volume/area/lump-sum/lot
4. One (1) certified true copy of Copy of the approved/revised

PERT/CPM Network Diagram which shall be color coded, reflecting
the effect of additional/deductive time on the contract period and the Property Section
corresponding detailed computations for the additional/deductive time
for the subject Change Order/Extra Work Order
5. One (1) certified true copy of Copy of the approved detailed

Property Section
breakdown of contract cost for the variation order
6. One (1) certified true opy of Copy of the COA Technical Evaluation
Property Section
Report for the Original contract
7. One (1) certified true opy of, if the Variation Order to be reviewed is
not the first variation order, all of the above requirements for all
Ground and Building Maintenance Unit / General Services
previously approved variation orders, if not yet reviewed, otherwise,
Section
copy of the COA Technical Evaluation Report for the previously
approved variation order
8. One (1) certified true copy of additional performance security in the

prescribed form and amount if variation order exceeds 10 percent of
Section
the original contract cost

9. One (1) certified true copy of Supplemental Contract/Variation Order Ground and Building Maintenance Unit / General Services
and Original Contract Section
10. One (1) certified true copy of Post-Repair Inspection Report Inspection Team
11. One (1) certified true copy of Certificate of Acceptance for

Contractor
Additional Work
12. One (1) certified true copy of Revised Plans
Section
3.3.1.2. Consulting Service
1. Original copy of List of key personnel to be assigned to the
contract to be bid, with their complete qualifications and experience Contractor
data
2. Original copy of Organizational Chart for the contract to bid Contractor
3. Original copy of Approach, work plan, and schedule Contractor
3.3.1.3. Goods and Services
1. Original copies of Delivery Receipt Property Section
2. One (1) certified true copy of Request for Inspection (Resident

Property Section
Auditor and Inspection Team)
3. One (1) certified true copy of Distribution list / Original copy of PAR
Property Section
(if applicable)
4. Original Brochure for Equipment Property Section

5. One (1) certified true copy of Production/Delivery

Property Section
Schedule/Schedule of Requirements
6. One (1) certified true copy of Stock Position Sheet, if applicable Property Section
7. Original copy of Inspection and Acceptance Report and IAR in

Inspection Committee
accordance to COA template
8. One (1) certified true copy of Results of Test Analysis, if applicable Property Section
9. For imported items, one (1) certified true copy of:
9.1 Consular Invoice/Pro-forma Invoice Property Section
9.2 Packing List Property Section
9.3 Waybill Property Section
9.4 Tax Receipts from Bureau of Customs Property Section
3.3.1.3.1 Freight Charges
1. One (1) certified true copy of Notice of Award Property Section
2. One (1) certified true copy of Notice to Proceed Property Section

3. Original copies of Bill of Lading duly inspected and received by the
Property Section
Regional Office Director
4. Original copies of Waybill Property Section

5. One (1) certified true copy of Running balance Property Section
3.3.1.3.2 Security and Janitorial Services
1. One (1) certified true copy of Contract Agreement including its

integral part (Schedule of Requirements, Technical Specifications,
General Conditions of Contract, Special Conditions of Contract Bids and Awards Committee Secretariat
Supplemental Bid Bulletins, Performance Security and Entity's Notice
of Award)
2. One (1) certified true copy of Special Conditions of Contract Bids and Awards Committee Secretariat
3. One (1) certified true copy of Notice of Award Bids and Awards Committee Secretariat
4. One (1) certified true copy of Notice to Proceed Bids and Awards Committee Secretariat
5. Original copy of Certificate of Price Reasonableness Bids and Awards Committee Secretariat
6. One (1) certified true copy of VAT Certificate Bids and Awards Committee Secretariat
7. One (1) certified true copy of Notice to Proceed Bids and Awards Committee Secretariat
8. One (1) certified true copy of Performance Bond Bids and Awards Committee Secretariat
9. One (1) certified true copy of Post-Qualification Evaluation Report Bids and Awards Committee Secretariat
10. One (1) certified true copy of Abstract of Bids/Quotation Bids and Awards Committee Secretariat

11. One (1) certified true copy of Quotations Bids and Awards Committee Secretariat
12. One (1) certified true copy of DOLE rate Property Section
13. One (1) certified true opy of Approved Budget for the Contract Bids and Awards Committee Secretariat
14. Appropriate approved documents for:
14.1. Number of personnel involved Bids and Awards Committee Secretariat
14.2. Schedule and scope of work Bids and Awards Committee Secretariat
14.3. Place of assignment or station Bids and Awards Committee Secretariat
15. One (1) certified true copy of Scaled floor plans and other areas
covered by service contract
16. One (1) certified true copy of Detailed breakdown of cost (direct
and indirect costs)
17. One (1) certified true copy of Bid Price Bids and Awards Committee Secretariat
18. One (1) certified true copy of Bid Security Bids and Awards Committee Secretariat
19. One (1) certified true copy of total number of employees the
contractor has in the locality
20. One (1) certified true copy of capitalization amount of the business
enterprise
21. Original copy of Certificate of Service Rendered General Services Section / Administrative Division

22. One (1) certified true copy of Daily Time Record Contractor
23. One (1) certified true copy of Summary of personnel names with
corresponding number of hours rendered verified by OIC, GSS and General Services Section
duly signed by Supervisor
24. One (1) certified true copy of Running Balance (Billings) Property Section
25. One (1) certified true copy of APP Property Section
26. One (1) certified true opy of Supplies Issued and noted by OIC,
General Services Section
GSS (for janitors)
27. For Extension of Contract, one (1) certified true copy of:
27.1. BAC Resolution Property Section
27.2. Previous contract Property Section
27.3. Previous NTP Property Section

3.3.1.3.3. Agency Procurement Request and Purchase Order/Job Order
1. One (1) certified true copy of Obligation Request Budget Section
2. One (1) certified true copy of Certificate of Price Reasonableness Budget Section
3. One (1) certified true copy of BAC Resolution (amount is ₱100,000
Property Section
and above)

4. Purchase Order / Job Order Property Section
5. One (1) certified true copy of Abstract of Bids/Quotation Property Section
6. One (1) certified true copy of Quotations Property Section
7. Original Brochure for Equipment Property Section
8.One (1) certified true copy of APP Property Section

HIGHLY TECHNICAL TRANSACTIONS
Receiving Clerk
concerned
2. Evaluates the completeness of all the 1 day, 5 hours, Property/ Records
2. None None
required documents 55 minutes Custodian Unit
3. Prepares voucher, Obligation Request Designated
2 days, 5 hours,
3. None Slip (ORS) and attach complete supporting None Staff/Section Chief of
20 minutes
documents End User concerned
4. Signs and Certify the Disbursement 4 hours, 10 Concerned Division
4. None None
documents (SD) to Budget Section
I. Budget Section
1. Receives the ORS, duly signed by the
head of requesting office/Admin Chief,
Budget Designated
1. None including the copies of None 5 minutes
Staff
DV/Payroll/Contract/Purchase Order (PO)
and other supporting documents.
2. Verifies the completeness of documents

and the availability of allotment. If allotment
4 hours, 50 Budget Designated
2. None is available assigns ORS number based on None
minutes Staff
control logbook maintained for the purpose
and records the amount.

3. Reviews the ORS and SDs. If in order, 1 hour, 40
3. None None Budget Chief
signs the Section B of the ORS. minutes
4. Records in the logbook and forwards to Accounting
the Accounting Section; Designated Staff

Accounting
1. None 1.Receives copies of DV, SDs and ORS. None 5 minutes
Designated Staff
2. Checks and reviews the completeness

of SDs. Assigns DV number and records in
the logbook the DV number and date,
creditors/payee, particulars and amount; 3 days, 5 hours, Accounting
2. None None
Forwards DV, SDS and ORS to the 27 minutes Designated Staff
designated processing staff. Forwards DV,
SDs and ORS to head of Accounting
3 Reviews DV for completeness and 2 days, 3 hours, Accounting

3. None None
propriety of SD (Pre-audit procedures) 3 minutes Designated Staff
4. None 4. Receives DVs, SDs and ORS. None 1 day, 7 hours Chief Accountant

4.1. Retrieves Registry of Allotments

and Notice of Cash Allocation / Registry
of Allotment and Notice of Transfer of
Allocation (RANCA/RANTA) from file
and determines availability of NCA. If
NCA is sufficient, records DV number,
date, and amount and indicate the NCA
balance; Checks the “Cash Available”
portion in Box C of the DV.
4.2 Reviews DVs and SDs. Signs Box

C of DV. Submit to Chief Finance for
notation
5 hours, 25
5. None 5. Sign by Chief, Financial Division (CO) None Chief Finance
minutes

Accounting
6. None the ASSEC/ED-CO / RD-RO. Authorized None 5 minutes
Designated Staff
Representative for approval of DV;

and forwards to the ED/RD's Office for

8. Review DV and SDs and signs Box C
“Approved for Payment” portion 2 days, 5
8. None (For CO: If the amount is below P1M, ED approves None ED/RD
the DV; if the P1M and above, ED initials on Assec's
minutes
name)

DV, all SDs and ORS. Forwards the
9. None documents to the Cash/ Treasury Unit None 5 minutes ED/RD's staff
(For CO: If the amount is P1M and above, DV will be
forwarded to Assec's Office)
For Central Office Only

10. None None 5 minutes ASSEC's Staff
and forwards to the RD/Approving Officer
for review and approval.
11. Review DV and SDs and signs Box C

2 days, 5
11. None “Approved for Payment” portion (ASSEC/ None ASSEC
minutes
ED-CO/RD)

12. None DV, all SDs and ORS. Forwards the None 5 minutes ASSEC's Staff
documents to the Cash/ Treasury Unit


2. Checks completeness of the signatories 1 hour, 50 Cashier/ Designated

2. None None
of the DV. Prepares Check minutes Staff
1 hour, 6
3. None 3. Prepares certificate of tax withheld. None Designated Staff
minutes
4. Reviews the amount of the check
Cashier/Head of the
4. None against DV and SDs. Signs the Check and None 50 minutes
Treasury Unit
tax certificates.

Staff

records in the logbook the date of receipt. Receiving/
ASSEC (P1M and

7. None 7. Countersigns/signs checks None 10 minutes above)/ ED (below P1M) -
RDs ( any amount)

Unit

9. Receives check, and other documents
9. None and check the completeness of signatures None 5 minutes ASSEC/ED/RD’s Staff
in the check
10. Prepares Advice of Checks Issued and

5 hours, 30
10. None Cancelled in accordance with the existing None Cashier
minutes
rules and regulations and forwards to GSB
11. Client receives check and 11. Releases the check and copy of DV to
tax withheld certificate and issue the payee. Attaches OR/invoice issued by 1 hour, 40
None Cashier
corresponding official payee. Requires payee to sign on Box D of minutes
receipt/invoice DV and Check Registry/logbook.
TOTAL: None 7 Days

Payment is made Through LDDAP-ADA

2. Checks completeness of the signatories

of the DV. Prepares 5 copies of LDDAP- 1 hour, 50 Cashier/ Designated
2. None None
ADA for approved DVs, SLIIAE and minutes Staff
FINDES
1 hour, 6
3. None 3. Prepares certificate of tax withheld. None Designated Staff
minutes

SLIIE,FINDES and tax certificates and Treasury Unit

Staff
forwards to Cashier

Assec/ EDs/RD
Receiving/
ASSEC (P1M and
7. None 7. Signs LDDAP None 10 minutes above)/ ED (below P1M) -
RDs ( any amount)

Unit
9. Receives copies of SLIIAE and LDDAP- Cashier's Designated

ADA and all SDs. Records in the logbook. Staff
10. Releases copies of SLIIAE and LDDAP-

ADA immediately to MDS- GSB which shall
2 hours, 45 Cashier's Designated
10. None pay creditors/payee listed in the LDDAP- None
minutes Staff
ADA not later than 48 hours but not earlier
than 24 hours upon receipt;

11. Furnishes creditors/payee of LDDAP-
11. Receives tax withheld
ADA or inform them of the LDDAP-ADA
certificate and issue 2 hours, 45 Cashier's Designated
number. Obtain and receives copy of None
corresponding official minutes Staff
LDDAP –ADA to be attached to the
receipt/invoice
voucher;
12. Monitors return and completeness of
submission of the duly validated LDDAP- 1 hour, 40 Cashier's Designated
12. None None
ADA from MDS-GSB and receipt of minutes Staff
OR/Invoice;
TOTAL: None 20 days

X. OTHERS
Internal Services
1. DISPOSAL OF OBSOLETE RECORDS
Records that are obsolete and have reached their retention periods are disposed. Disposal is based on the Records Disposition
Schedule (RDS) of the Office and the General Records Disposition Schedule (GRDS) as provided for by the National Archives of
the Philippines (NAP).
Office or Division: LTO Central Office Records Disposal Committee
Classification: Highly technical

Who may avail: All Service/Divisions/Sections/Units of the LTO Central Office
NAP's website or from the Records Disposal

1. Request for Authority to Dispose of Records (form no. 3)
Committee
2. General Records Disposition Schedule (RDS) General Services Section, Central Office
General Services Section, Central Office/NAP's

3. General Records Disposition Schedule
website
DISPOSAL OF OBSOLETE RECORDS 389

1. Identifies records from their files
1. None that are already obsolete based on
the RDS/GRDS None 1 day Records Officer
1.1 Accomplishes Form No. 3
DivisionChief/Service
2. None 2. Approves the Request None 2 hours
Director
3. Submits approved request to the

3. None Chairman, Records Disposal None 30 minutes Records Officer
Committee
4. Receives the request from the

concerned office Receiving Clerk at the
Office of the
ED/Chairman of the
4.1 Transmits the request to the Committee
Vice-Chairman for consolidation
5. Consolidates all the requests

received from the
Service/Division/Section/Unit Vice-Chairman,
5. None None 2 days Records Disposal
5.1 Checks the retention periods Committee
of the records that were indicated
in the requests

5.2 If there are things to be
clarified, coordinates with the
Records Officer of the concerned
office
5.3 Prepares Transmittal Letter

and the final Request for Authority
to Dispose of Records for
submission to NAP
6. Transmits to the Executive Vice-Chairman,

6. None Director/Chairman the documents for None 10 minutes Records Disposal
his approval and signature. Committee
Receiving Clerk at the

Office of the
7. None 7. Receives the documents None 5 minutes
ED/Chairman of the
Committee
8. Approves the Request for Executive

8. None Authority to Dispose of Records and None 1 day Director/Chairman of
signs the Transmittal Letter the Committee
9. Transmits the approved Clerk at the Office of

9. None documents to the General Services None 10 minutes the ED/Chairman of the
Section Committee

10. None 10. Receives documents None 5 minutes Clerk, GSS
10.1 Transmits the approved

request and transmittal letter to None 1 day Messenger, GSS
NAP.
5 days, 3 hours,
15 minutes
TO WAIT FOR NAP'S APPROVAL

Note: In the Transmittal Letter, it is stated that if the request is approved by NAP, LTO Central Office will avail the services of NAP's
accredited buyer of obsolete records.
DISPOSAL OF RECORDS
1. Receives Request for Authority to
1. None
Dispose of Records from NAP.
None 15 minutes Receiving Clerk, GSS
1.1 Sends documents to the
Records Disposal Committee
2. None
2. Receives documents from GSS
2.1 If request was approved,

coordinates with NAP on the Records Disposal
None 4 hours
availability of their representative Committee
during the actual disposal. If not
approved, asks NAP on the
problem of disapproval.

2.2 Coordinates with COA for
their availability during the actual
disposal.
3. Prepares Notice of Actual Records Disposal
3. None Disposal after schedule has been Committee
determined.
None 1 day
3.1 Transmits Notice to the
Records Disposal
Executive Director for his
Committee
signature
4. None 4. Receives Notice of Actual
None 10 minutes Receiving Clerk, OED
Disposal
4.1 The Executive Executive
Director/Chairman signs the None Director/Chairman of
Notice 2 hours the Committee
4.2 Transmits signed notice Receiving Clerk, OED
5. Receives notice and disseminates

5. None copies to concerned members, COA None 2 hours Receiving Clerk, GSS
and NAP
2 days, 35
TOTAL
minutes
WAITS FOR THE ACTUAL DISPOSAL DATE

ACTUAL DAY
1. Starts the disposal once the

Committee members,
representatives from NAP, COA and
the accredited buyer are present
1.1 Proceeds to the office where

records for disposal are
located/stored
1.2 Participates in the weighing of Records Disposal

1. None the obsolete records by taking None
Committee Members
down notes.
This activity is done with the 1 day
representatives from NAP and
COA. Computation of the amount
and the price per kilo of obsolete
records is based on the contract
between the buyer and NAP.
After the activity, the total weight
of the records is determined.
2. Pays the amount equivalent to Amount to be

the volume of records with the paid depends on Accredited buyer of
2. None
approval of the COA and NAP the result of the NAP
representatives disposal

3. None 3. Issues Official Receipt None Cashier
4. NAP's representative issues

Certificate of Disposal with 4. None None NAP's representative
attached OR
5. Receives the Certificate of
Disposal duly signed by NAP Records Disposal
5. None None
representative and attested by COA Committee Member
representative
TOTAL: 1 day
NOTE:
The total number of transaction hours at LTO is only 8 days, 3 hours and 50 minutes, however, the process is still considered
as Highly Technical due to the approval of the NAP of our Request for Authority to Dispose of Records and the availability of
their analyst for the actual disposal.

2. REQUISITION OF PLATES AND STICKERS
Request made by Regional Offices / Field Offices for plates and stickers for the registration of Motor Vehicle (MV)
Office or Division: Property Section - Plate Unit
Who may avail: Regional Offices / District Offices
1. Requisition and Issuance Slip (RIS) Regional Office / District Office
2. General Records Disposition Schedule (RDS) General Services Section, Central Office
General Services Section, Central Office/NAP's

3. General Records Disposition Schedule
website
REQUISITION OF PLATES AND STICKERS 396

1. Prepares Requisition and

Issuance Slip (RIS) of Plates and 1. Receives RIS None 5 minutes Supply Officer / Clerk
Stickers.
2. Prepares Production Order of

2. None
Plates.
2.1 Prepares Allocation and

None 1 day Supply Officer / Clerk
Distribution
2.2 Prepares RIS and Bill of

Lading
3. Prepares distribution list and
Central Office
None 1 day
3.1 Issues/ships (Plates and Warehouse
Stickers) to various Regional
Offices
2 days,
TOTAL: None
5 minutes
REQUISITION OF PLATES AND STICKERS 397

3. REQUISITION AND DISTRIBUTION OF DRIVER'S LICENSE AND ACCOUNTABLE & NON-
ACCOUNTABLE FORMS
Requisition and distribution process of the Driver's License, Accountable & Non-Accountable Forms
Office or Division Supply Unit, Property Section
Classification Simple
Regional Offices, District Offices / Extension Offices, Licensing Centers, Driver's License Renewal
Who may avail:
Offices, E-Patrol, New Registration Unit (Field Offices)
Regional Offices, District Offices / Extension Offices,

1. Requisition and Issuance Slip (RIS) Licensing Centers, Driver's License Renewal Offices, E-
Patrol, New Registration Unit (Field Offices)
REQUISITION AND DISTRIBUTION OF DRIVER'S LICENSE AND ACCOUNTABLE NON- ACCOUNTABLE FORMS 398
3.1. DISTRIBUTION/ISSUANCE OF DRIVER'S LICENSE (DL) CARDS
1. DO / EO / LC submits request 1. Receives and approves the request.
for DL cards (2 weeks in advance
request) None 1 hour Supply Officer
1.1 Allocates and issues DL card
serial numbers
2. Forwards the allocated serial

2. None numbers for activation of Management None 30 minutes Supply Officer
Information Division (MID)
3. Activates DL cards then prepares Information

activation report. Technology Officer
4. Prepares documents and DL cards

4. None None 1 hour Supply Officer
for shipment to field office.
TOTAL: None 3 hours
3.2. DISTRIBUTION/ISSUANCE OF ACCOUNTABLE AND NON-ACCOUNTABLE FORMS

1. Submits IRS (2 weeks in
advance request) 1. Receives and approves the request.
None 1 hour Supply Officer

1.1 Allocates and issues of
accountable and non-accountable
serial numbers
2. None 2. Prepares necessary documents and
accountable and non-accoutable None 1 hour Supply Officer
forms for shipment to field office
3. Ships / Releases accountable and
non-accountable forms issued to field
office
None 1 day Supply Officer
3. Receives accountable and non-
accountable forms
4. Notifies the CO-SU through IMS
that the accountable and non-
accountable forms have been
received
1 day, 2 hours,
TOTAL: None
5 minutes
X. OTHERS

1. MANUFACTURE OF MOTOR VEHICLE AND MOTORCYCLE LICENSE PLATES
The LTO has a facility called the Plate Making Plant where license plates of motor vehicles and motor cycles are manufactured.
Office or Division: Plate Making Plant, Central Office
Who may avail: Motor Vehicle owners , dealers
1. Production Order Plate Unit, Land Transportation Office (LTO) Central Office
Plate Making Plant, Land Transportation Office (LTO) Central
2. Delivery Receipt
Office
MANUFACTURE OF MOTOR VEHICLE AND MOTORCYCLE LICENSE PLATES 401

1. Plate Making Plant receives Production
Order from Plate Unit thru Email and/or
Production
1. None Hard Copy of PO with approval of None 10 minutes
Supervisor
Administrative Chief and the Executive
Director
2. Production Supervisor will break

Production Order into batches (upto 25
pairs per Batch) using Order Management
Software (OMS) then sends batch data to
individual Hydraulic Press computer to Production
start manufacturing of plates. Production Supervisor,
2. None None 1 day
Supervisor also provides each Hydraulic Hydraulic Press
Press Operator (Embosser) a printed Operator
copy of the Batch Number to be
produced. Embosser will insert the
finished plates in a box together with the
Batch Number copy.
3. After the embossing process, the batch

will be forwarded to the Hot Foil Stamping
area. Each Hot Foil Stamping Operator
(Foiler) will insert individual plates to the
Hot Foil Stamping
3. None machines to add color to the plates. The None 1 day
Machine Operator
Foiler will check the quality of embossing
and foiling of each individual plates and
will also check the sequence of plates
based on the Batch Number copy.

4. QA personnel will then check the Quality Assurance

4. None quantity and quality of finished License None 1 day Personnel/
plates. Inspection Staff
Plate Unit Bodega

5. None 5. Delivery to Plate Unit None 1 hour
Staff
3 days, 1 hour,
TOTAL:
10 minutes

2. PROCUREMENT OF GOODS, INFASTRUCTURE AND CONSULTING SERVICES
Standardization and Regulation of the procurement activities of goods, infrastructure projects, and consulting services of the
Government and other purposes.
Office or Division: Bids and Awards Committee (BAC) / Supply & Property Section of Central and Regional Office

Who may avail: Bids and Awards Committee Members, prospect bidders/contractors
Advertisement
Bids and Awards Committee Secretariat / Philippine Government

1. Invitation to Bid/PhilGEPS-ITB
Electronic Procurement System (PhilGEPS) Website
2. Bidding Documents Bids and Awards Committee Secretariat
Conduct of Pre-Bidding Conference
1. Bidding Documents Bids and Awards Committee Secretariat
Deadline of Submission and Receipt of Bids/Bid Opening
1. Bid Proposal/Bid Evaluation Report Prospect Bidder/s
2. Eligibility Requirements/Bid Proposal/Checklist Technical Working Group
PROCUREMENT OF GOODS, INFASTRUCTURE AND CONSULTING SERVICES 404

Bid Evaluation
Technical Working Group/Bids and Awards Committee
1. Abstract of Bids as Read/Abstract of Bids as Calculated
Secretariat
Technical Working Group/Bids and Awards Committee
2. Post-Qualification of the Lowest Calculated Bid and (LCB)
Secretariat
3. Bid Evaluation Report Technical Working Group
Approval of BAC Resolution; Issuance of NOA to the Lowest Calculated Responsive Bid (LCRB)
1. BAC Resolution Declaring LCRB and Recommending Bids and Awards Committee / Bids and Awards Committee
Approval Secretariat
Bids and Awards Committee / Bids and Awards Committee
2. BAC Resolution Declaring Winning Bidder
Secretariat
Head of the Procuring Entity (HOPE) / Bids and Awards
3. Notice of Award (NOA)
Committee Secretariat
Contract preparation and signing
1. Contract
2. Approval of Contract by Higher authority Head of the Procuring Entity (HOPE)
Issuance of the NTP

1. Notice to Proceed (NTP)

2.1. PROCUREMENT OF GOODS

1. Advertises/Posts Invitation to Bid / 52 calendar days
1. Checks PhilGEPS website Request for Expression of Interest at None (include 7-day
PhilGEPS period for
Advertisement up BAC Secretariat
1.1 Issues Bidding Documents
Refer to IRR of to the Date of Bid
1.1. Purchases Bidding R.A. 9184 Submission/Bid
1.2 Receives payment for BD
Documents (BD) Opening)
BAC/BAC
2. Attends Pre-Bid Conference 2. Conducts Pre-Bidding Conference None 1 day *
Secretariat/TWG
3. Submits Bids 3. Receives Bids BAC /
None 1 day * BAC Secretariat /
3.1. Attends Bid Opening 3.1. Conducts Bid Opening TWG
4. None 4. Conducts bid evaluation None 7 days TWG
5. Submits all post qualification

requirements witin 5 calendar days 5. Conducts post-qualification of the
None 45 days TWG
from receipt of notice as bidder with Lowest Calculated Bid (LCB)
LCB
6. Approves BAC Resolution; Issues

6. Receives Notice of Award (NOA) BAC/HOPE/BAC
NOA to the Lowest Calculated None 15 days
and submit required documents Secretariat
Responsive Bid (LCRB)

7. Signs the Contract 7. Prepares contract BAC

None 10 days Secretariat/BAC
7.1. Approves and signs the Chairman /HOPE
contract
8. Receives the Notice to Proceed BAC Secretariat/
8. Issues the Notice to Proceed None 7 days
(NTP) HOPE
Amount
136 calendar
TOTAL: equivalent to
days
the LCRB
Notes:
a. In cases of two (2) failed biddings, as provided in Sec. 35 of R.A. 9184, Negotiated Procurement shall be allowed.
b.There is a failure of bidding if:
- No bids are received;
- No bid qualifies as the Lowest Calculated Responsive Bid; or
- Whenever the bidder with the lowest calculated responsive bid refuses, without justifiable cause to accept the award of
contract.
c. Agency action nos. 2 to 4 are already included in the 82-day period as indicated under agency action no. 1. Thus, the
corresponding processing times for the mentioned agency action actions are not included in the total processing time for the
entire procurement process.

2.2. PROCUREMENT OF INFRASTRUCTURE PROJECTS
1. Advertises/Posts Invitation to Bid /

65 calendar days
1. Checks PhilGEPS website Request for Expression of Interest at None
(include 7-day
PhilGEPS
period for
Advertisement up BAC Secretariat
1.1. Issues Bidding Documents
Refer to IRR of to the Date of Bid
R.A. 9184 Submission/Bid
1.1. Purchases Bidding Documents
1.2. Receives payment for BD Opening)
(BD)
BAC/BAC
Secretariat/TWG

3.1. Attends Bid Opening 3.1. Conducts Bid Opening TWG
4. None 4. Conducts bid evaluation None 7 days TWG

requirements witin 5 calendar days 5. Conducts post-qualification of the
None 45 days TWG
from receipt of notice as bidder with Lowest Calculated Bid (LCB)
LCB
6. Approves BAC Resolution; Issues

6. Receives Notice of Award (NOA) BAC/HOPE/BAC
NOA to the Lowest Calculated None 15 days
and submit required documents Secretariat
Responsive Bid (LCRB)


None 10 days Secretariat/BAC
Chairman /HOPE
7.1. Approves and signs the contract

(NTP) HOPE
Amount
156 calendar
days
the LCRB
Notes:
b. There is a failure of bidding if:
contract.

2.3. PROCUREMENT OF CONSULTING SERVICES
1. Advertises/Posts Invitation to Bid / 82 calendar days

1. Checks PhilGEPS website Request for Expression of Interest at None (include 7-day
PhilGEPS period for
Advertisement,
1.1. Issues Bidding Documents eligibility check BAC Secretariat
and shortlisting up
Refer to IRR of
1.1. Purchases Bidding Documents to the Date of Bid
1.2. Receives payment for BD R.A. 9184
(BD) Submission/Bid
Opening)
2. Conducts eligibility check and

2. None 20 days * BAC/TWG
shortlisting
BAC/BAC
Secretariat/TWG

4.1. Attends Bid Opening 4.1 Conducts Bid Opening TWG
5. Conducts bid evaluation and ranking
5. None None 21 days TWG
of bids
6. None 6. Approves ranking of bids None 2 days HOPE
BAC/BAC
7. None 7. Notifies the bidder for Negotiation None 3 days
Secretariat/TWG
BAC/BAC
8. Participates in the discussion 8. Conducts negotiation None 10 days
Secretariat/TWG


requirements within 5 calendar days 9. Conducts post-qualification of the
None 30 days TWG
from receipt of notice as the bidder HRB
with the Highest Rated Bid (HRB)
10. Receives Notice of Award 10. Approves BAC Resolution and

BAC/HOPE/BAC
(NOA) and submits required issues NOA to the Highest Rated 15 days
Secretariat
documents Responsive Bid (HRRB)
11.1 Approves and signs the None 10 days Secretariat/BAC
contract Chairman /HOPE
(NTP) HOPE
Amount
180 calendar
days
the HRRB
Notes:
b. There is a failure of bidding if:
contract.

Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM FOR WALK-IN CLIENTS
How to send a feedback Clients feedback/complaint shall be dropped at the
designated drop box at PACD Office Central Office,
Regional, District and Extension Offices
Contact Info: (02) 8926-96-20 or lto.cdmpao@gmail.com
or on facebook at lto.cdmpao
Everyday, designated employees open the drop box and
compiles and records all feedbacks submitted
Feedback requiring answers are forwarded to the
How feedback is relevant offices and they are required to answer within
processed three (3) days upon receipt.
The answer of the office is then relayed to the client.
For inquiries and follow-ups, client may contact telephone
number: (02) 8926-96-20
Fill-out the client Complaint Form and drop it at PACD
Office Central Office, Regional, District and Extension
Offices
Complaints can also be filed via telephone, thru 8888,
CCB, hotline, other digital media. Make sure to provide
How to file a complaint the following information:
- Name of the person being complained
- Incident
- Evidence
number: (02) 8926-96-20
The designated employees opens the complaints drop
box everyday and evaluates each complaint.
Upon evaluation, the designated employees shall start
the investigation and forward the complaint to the
relevant office for appropriate action.
How complaint are The designated employees will prepare a report after the
processed investigation and shall submit it to the Public Assistance
Committee, Head of Office for appropriate action.
The designated employees will give the feedback to the
client.
number: (02) 8926-96-20
ARTA : complaints@arta.gov.ph
: 1-ARTA (2782)
Contact Information of PACC: 8888
CCB, PCC, ARTA CCB : 0908-881-6565 (SMS)
LTO : ltomailbox@lto.gov.ph
lto.cdmpao@gmail.com
xxvi
LIST OF OFFICES
Contact
Office/ Agency/ Field Office Office Address Email Address
Information
CENTRAL OFFICE
8921-9072
Office of the Assistant Secretary East Avenue, Diliman Quezon City ecg.ltoasec@gmail.com
8921-9071
8926-9882
Office of the Executive Director East Avenue, Diliman Quezon City oedlto2016@gmail.com
8921-9077
Plate Making Plant East Avenue, Diliman Quezon City 8928-9754 none
ltolawenforcementservice@g
Law Enforcement Service East Avenue, Diliman Quezon City 8927-6789 mail.com
Field Enforcement Division East Avenue, Diliman Quezon City 8927-1851 none
Clearance and Custodial

East Avenue, Diliman Quezon City 8921-9070 none
Section
Data Control Unit East Avenue, Diliman Quezon City 8921-3927 none
Intelligence and Investigation

East Avenue, Diliman Quezon City 8921-4897 none
Division
Traffic Safety Division East Avenue, Diliman Quezon City 8921-9058 tsd.ltocentral@gmail.com
Road Safety Training Center East Avenue, Diliman Quezon City 8925-6042 tsd.ltocentral@gmail.com
8927-7458
Traffic Adjudication Service East Avenue, Diliman Quezon City lto.tas87@gmail.com
8921-9056
Administrative Division East Avenue, Diliman Quezon City 8928-4315 lto_hrdsection@ymail.com
Human Resource Development

East Avenue, Diliman Quezon City 8926-9620 lto_hrdsection@ymail.com
Section
General Services Section East Avenue, Diliman Quezon City 8928-4958 none
xxvii
CENTRAL OFFICE
GSS Records Unit East Avenue, Diliman Quezon City 8926-1063 none
Ground and Building

Maintenance Unit and Motor East Avenue, Diliman Quezon City 8926-2306 norlitoi021@gmail.com
Transport Unit
Medical Unit East Avenue, Diliman Quezon City 8928-7132 none
Property Section East Avenue, Diliman Quezon City 8929-5714 none
Equipment Unit East Avenue, Diliman Quezon City 8921-9057 none
Supply Unit East Avenue, Diliman Quezon City 8929-2015 none
Plate Unit East Avenue, Diliman Quezon City 8926-5024 ltoplateunit@gmail.com
ltoshoaccounting@yahoo.co
Financial Division East Avenue, Diliman Quezon City 8927-7613 m
ltoshoaccounting@yahoo.co
Accounting Section East Avenue, Diliman Quezon City 8921-9068 m
ltobudgetsection@yahoo.co
Budget Section East Avenue, Diliman Quezon City 8929-2779 m
Treasury Section East Avenue, Diliman Quezon City 8921-4601 none
8927-1494 ltomanagementdivision@gm
Management Division East Avenue, Diliman Quezon City ail.com
8926-2650
Operations Division East Avenue, Diliman Quezon City 8928-7306 none
Technical Evaluation and lto_cooperations@yahoo.co

East Avenue, Diliman Quezon City 8921-9069 m.ph
Planning Section
xxviii
CENTRAL OFFICE
8926-7081
License Section East Avenue, Diliman Quezon City none
8921-5370
8927-1420
Registration Section East Avenue, Diliman Quezon City none
8922-0149
Management Information
East Avenue, Diliman Quezon City 8920-5869 arabelleorduna@yahoo.com
Division
Statistics Section East Avenue, Diliman Quezon City 8928-7255 none
Records Section East Avenue, Diliman Quezon City 8928-9711 jrmalabanan@lto.gov.ph
Computer Section East Avenue, Diliman Quezon City 8928-5346 arabelleorduna@yahoo.com
REGION 1
Aguila Road, Sevilla, City of San teg3grg@gmail.com
Office of the Regional Director (072) 607-4108 teg3@yahoo.com
Fernando, La Union
Aguila Road, Sevilla, City of San kathleendeannasalayog@ya
Office of the Assistant Director (072) 607-3430 hoo.com
Fernando, La Union
Aguila Road, Sevilla, City of San
Administrative Division (072) 607-1826 evagbunag@yahoo.com.ph
Fernando, La Union
Human Resource Section (072) 607-1826 editamazon@yahoo.com.ph
Fernando, La Union
Property and Supply Section (072) 607-1826 mems_924@yahoo.com.ph
Fernando, La Union
Finance and Management Aguila Road, Sevilla, City of San
(072) 607-3027 lornafinance@gmail.com
Division Fernando, La Union
Aguila Road, Sevilla, City of San kathleendeannasalayog@ya
Operations Division (072) 607-0465 hoo.com
Fernando, La Union
Records Section (072) 619-3105 ltoregion1@yahoo.com
Fernando, La Union
xxix
REGION 1
Aguila Road, Sevilla, City of San bautistajohnangel@gmail.co
Legal Unit (072) 607-4108 m
Fernando, La Union
Planning & Statistics Unit (072) 607-4108 rcppocsidio@gmail.com
Fernando, La Union
Aguila Road, Sevilla, City of San nroregion1@gmail.com
New Registration Unit (072) 607-3430 nroregion1@yahoo.com.ph
Fernando, La Union
CSF Compound, Quezon Blvd.,

Bayambang Extension Office (075) 649-6772 ltor1bayambang@gmail.com
Poblacion, Bayambang, Pangasinan
Agoo District Office San Agustin Sur, Agoo, La Union (072) 687-0701 ltor1agoo@gmail.com
Alaminos District Office Tanaytay, Alaminos City, Pangasinan (075) 633-2559 ltoalaminos1@gmail.com
Burgos Extension Office Poblacion Burgos, Ilocos Norte (0918) 225-1733 burgoslto0110@gmail.com
Batac Extension Office Quiling Sur, Batac City, Ilocos Norte (077) 600-5175 ltor1batac@gmail.com
Candon Distric Office San Nicolas,Candon City, Ilocos Sur (077) 604-3344 ltor1candon@gmail.com
AB Fernandez, West Ave., Dagupan

Dagupan District Office (075) 649-2481 ltor1dagupando@gmail.com
City, Pangasinan
DLRO BHF Plaza Dagupan Mayombo, Dagupan City (075) 615-8498 ltor1dlrobhfplaza@gmail.com
Laoag District Office P. Gomez St., Laoag City, Ilocos Norte (077) 600-3828 r1ltolaoag@gmail.com
Capitol Compound, Lingayen,

Lingayen District Office (075) 649-2332 ltor1lingayen@gmail.com
Pangasinan
xxx
REGION 1
Naguilian Extension Office Cabaritan Sur, Naguilian, La Union (072) 609-1340 ltor1naguilian@gmail.com
San Carlos District Office Rizal Ave., San Carlos City, Pangasinan (075) 615-7042 ltosccpa12@gmail.com
Aguila Road, Sevilla, City of San ltor1sanfernandosflc@gmail.

San Fernando Licensing Center (072) 607-0635 com
Fernando, La Union
Aguila Road, Sevilla, City of San ltor1sanfernandodo@gmail.c
San Fernando District Office (072) 619-2997 om
Fernando, La Union
Rosales District Office Carmay East, Rosales, Pangasinan (075) 649-2093 ltorosales1@gmail.com
Nancayasan, Urdaneta City,

DLRO CB Mall Urdaneta (075) 523-5692 ltor1cbmalldlro@gmail.com
Pangasinan
Alexander St. Urdaneta City
Urdaneta District Office (075) 649-2329 ltourdanetar1@gmail.com
Pangasinan
San Ildefonso District Office Poblacion East, San Ildefonso, Ilocos
(077) 604-3383 ltor1vigan@gmail.com
(Former Vigan City) Sur
REGION 2
Main Avenue, San Gabriel Village, (078) 844-0160
Office of the Regional Director ltoregionaloffice2@gmail.com
Tuguegarao City, Cagayan (0977) 133-4083
Administrative Division ltor2personnel@gmail.com
(078) 844-9365
Financial & Management Main Avenue, San Gabriel Village,
(0917) 374-8977 ltofinancer2@yahoo.com
Division Tuguegarao City, Cagayan
(0917) 772-2005
Main Avenue, San Gabriel Village, (078) 844-9370 Ltor2operationsdivision@gm
Operations Division ail.com
RIAS Section -
(078) 888-0094
Aparri District Office Minanga, Aparri, Cagayan ltoaparri@gmail.com
(0917) 508-4540
xxxi
REGION 2
Aritao Extension Office Poblacion, Aritao, Nueva Vizcaya (0917) 772-2004 aritaoeo@gmail.com
Basco District Office Kaybalogan, Basco, Batanes (0916) 327-4488 none
Capitol Compound, Bayombong, Nueva (078) 392-0936

Bayombong District Office ljoeybattad80@gmail.com
Vizcaya (0917) 824-3747
Cabagan Extension Office Magassi, Cabagan, Isabela (0927) 912-0114 ltor2personnel@gmail.com
Cabarroguis District Office Zamora, Cabarroguis, Quirino (0917) 630-2703 ltofinancer2@yahoo.com
Central Terminal, Cabaruan, Cauayan, Ltor2operationsdivision@gm

Cauayan Extension Office (0917) 589-7562 ail.com
Isabela
(078) 375-0528 lto0226gattaraneo@yahoo.co
Gattaran Extension Office Centro, Gattaran, Cagayan m
(0917) 421-8710
(078) 323-1318
Ilagan District Office Osmeña, Ilagan, Isabela Ilagan0228@yahoo.com
(0916) 273-8279
florentinojrdelacruz@yahoo.c
Roxas District Office San Antonio, Roxas, Isabela (0906) 197-1366 om.ph
ltosanchezmiraeo@yahoo.co
Sanchez Mira Extension Office Centro 2, Sanchez Mira, Cagayan (0919) 344-4567 m
(078) 324-5271
San Isidro District Office Ramon East, San Isidro, Isabela lto.sanisidro.do@gmail.com
(0917) 200-9900
Santiago Extension Office Sinsayon, Santiago, Isabela (0917) 988-5853 ltosantiago0242@gmail.com
Tuao Extansion Office Lakambini, Tuao, Cagayan (0926) 682-6709 ltotuaoeo0231@yahoo.com

Tuguegarao District Office ltotuguegaraodo@gmail.com
Tuguegarao Licensing Center lto02.tlc@gmail.com
xxxii
REGION 3
Gov’t Center, Maimpis, City of San
Office of the Regional Director (045) 455-1764 eddeguzman018@gmail.com
Fernando, Pampanga
Office of the Assistant Regional Gov’t Center, Maimpis, City of San
(045) 455-1764 ltor3oard@gmail.com
Director/New Registration Unit Fernando, Pampanga
Administrative Division (045) 455-1764 rvbasilio_0714@yahoo.com
Fernando, Pampanga
Financial & Management Gov’t Center, Maimpis, City of San
(045) 455-1766 clafelvendiola@yahoo.com
Division Fernando, Pampanga
Gov’t Center, Maimpis, City of San ltoregion3.operationsdivision
Operations Division (045) 455-1768 @gmail.com
Fernando, Pampanga
Motor Vehicle Inspection Center (0920) 950-7218 creddo2411@yahoo.com
Fernando, Pampanga
Angeles Licensing Extension
Brgy. Mabiga, Mabalacat, Pampanga (0943) 678-0826 paulbtecson@yahoo.com
Office
San Simon District Office San Agustin, San Simon, Pampanga (0917) 520-5604 mldbayan@lto.gov.ph
Balanga District Office Gov't. Center, Ala-Uli Pilar, Bataan (047) 791-1772 0308ddmpao@gmail.com
Baler District Office Brgy. Bacong, San Luis, Aurora (0920) 904-2595 0312ddmpao@gmail.com
Purok III, Baloc, Sto Domingo, Nueva
Baloc District Office (0922) 876-3213 0320ddmpao@gmail.com
Ecija
Bataan Licensing Center Gov"t. Center, Ala-Uli, Pilar, Bataan (0999) 957-2897 0324ddmpao@gmail.com
McArthur Hi-way, Tabang, Guiguinto,
Bulacan Licensing Center (0943) 492-7542 bulacanlc03@gmail.com
Bulacan
Sanciangco Ext., Brgy. Barrera,
Cabanatuan District Office (0925) 885-1224 0332ddmpao@gmail.com
Cabanatuan City, Nueva Ecija
McArthur Hi-way, Dolores, Capas,
Capas Extension Office (045) 456-0116 0387ddmpao@gmail.com
Tarlac
xxxiii
REGION 3
DLRC SM Clark Field G/F 168 SM City Clark, M.A. Roxas
(045) 499-0295 oyietoledo2008@gmail.com
Pampanga Hway, Brgy.Malabanias, Angeles City
SMMR 140-141 SM City Marilao, Brgy.
DLRC SM Marilao (044) 711-2835 0358ddmpao@gmail.com
Ibayo, Marilao, Bulacan
Level 2, Robinsons Starmills, City of
DLRO Robinson's Starmills (045) 963-1759 0381ddmpao@gmail.com
San Fernando, Pampanga
3/F Government Service Express

DLRO SM Cabanatuan (0966) 730-9453 0335ddmpao@gmail.com
Center, SM Cabanatuan, Nueva Ecija
Basement 2, SM City San Jose Del

DLRO SM San Jose Del Monte Monte, Quirino Highway, San Jose Del (0919) 223-2963 0383ddmpao@gmail.com
Monte City, Bulacan
DLRO SM City Pulilan SM Pulilan, Pulilan, Bulacan - pollybeltran@gmal.com
Unit 410 F&G, SM City Olongapo

DLRO SM Olongapo - ditchraven@gmail.com
Downtown, Pagasa, 2200 Olongapo
Gapan District Office Bayanihan, Gapan City, Nueva Ecija (044) 486-0004 0340gapando@gmail.com
Brgy. Quilo, San Matias, Guagua,

Guagua District Office (045) 901-1045 0344ddmpao@gmail.com
Pampanga
Iba District Office Balili, Palanginan, Iba, Zambales (047) 602-7762 emdajose@lto.gov.ph
2nd Flr., Marina Arcade, Dau,
Mabalacat Extension Office (045) 892-6313 0336ddmpao@gmail.com
Mabalacat, Pampanga
McArthur Hi-way,Tabang, Guiguinto,
Malolos District Office (044) 795-5559 0352ddmpao@gmail.com
Bulacan
Meycauayan District Office Brgy. Camalig, Meycauayan, Bulacan (0995) 175-7970 0356ddmpao@gmail.com
xxxiv
REGION 3
Sanciango Ext., Brgy. Barerra,
Nueva Ecija Licensing Center (0925) 842-1761 Fleurdeliz1961@gmail.com
Cabanatuan City, Nueva Ecija
Olongapo District Offices Gordon Ave., Pag-Asa, Olongapo City (0922) 839-1316 0364ddmpao@gmail.com
Palayan Extension Office Barrio Caimito, Palayan City (0932) 138-8814 0368ddmpao@gmail.com
Paniqui District Office Brgy. Samput, Paniqui, Tarlac (045) 456-0117 0376ddmpao@gmail.com
Govt. Center, Brgy.Maimpis,City of San

San Fernando District Office (0928) 288-9538 0399ddmpao@gmail.com
Fernando, Pampanga
Capitol Compound., Sto Nino, City of
San Fernando Licensing Center (045) 435-5355 r_edwin29@yahoo.com
San Fernando, Pampanga
R. Eugenio St., Brgy. R. Eugenio San
San Jose District Office (044) 511-2051 0384ddmpao@gmail.com
Jose City, Nueva Ecija
DRT Hi-way, Ulingao, San Rafael,
San Rafael District Office (044) 797-3985 0316ddmpao@gmail.com
Bulacan
308 Canal Rd., Subic Bay Freeport
SBMA Extension Office (047) 252-3728 sdfulache@lto.gov.ph
Zone, Olongapo City
Sta. Maria District Office Bagbaguin, Sta Maria, Bulacan (044) 769-1835 0385ddmpao@gmail.com
Macabulos Drive, San Roque, Tarlac

Tarlac District Office (045) 628-4877 0388tarlacdo@gmail.com
City
3rd Flr., Metrotown Mall, Sto Cristo,
Tarlac Licensing Center (045) 628-4734 pau_capulong@yahoo.com
Tarlac City
Zambales Licensing Center Gordon Ave., Pag-Asa, Olongapo City (047) 602-4095 dickflores967@gmail.com
SBMA Extension Office – New 308 Canal Road, SBFPZ, Olongapo

- carlito.calingo@yahoo.com
Registration Unit City
xxxv
REGION 4A
Old City Hall Compound, B. Morada ltoord@gmail.com

Office of the Regional Office (043) 740-6462 ltor4a@gmail.com
Avenue, Lipa City Batangas
Office of the Assistant Regional Old City Hall Compound, B. Morada
(043) 740-7757 lto.oard@gmail.com
Office Avenue, Lipa City Batangas
Finance and Management Old City Hall Compound, B. Morada

(043) 756-6731 0400finance@gmail.com
Division Avenue, Lipa City Batangas
Old City Hall Compound, B. Morada 0400personnelregion@gmail.

Administrative Division (043) 404-8745 com
Old City Hall Compound, B. Morada

Operations Division (043) 756-1438 0400operations@gmail.com
Old City Hall Compound, B. Morada (043) 740-7756

New Registration Section newreg4a@gmail.com
Avenue, Lipa City Batangas (0922) 248-5766
Old City Hall Compound, B. Morada

E-Patrol Service (043) 404-8745 ltor4a@gmail.com
Areza Compound, Brgy. Concepcion,

Batangas District Office (043) 740-9738 0404batangasdo@gmail.com
National Highway, Batangas City
Areza Compound, Brgy. Concepcion,

Batangas Licensing Center (043) 773-9064 0408batangaslc@gmail.com
National Highway, Batangas City
154 Areza Town Center, Brgy. (049) 834-3837

Cabuyao Licensing Center 0420binando@gmail.com
Canlalay, Biñan, Laguna (0917) 828-3168
2nd Floor, RFC Mall, Tanzang Luma,
Bacoor District Office (046) 471-1604 0412.ltobacoor@gmail.com
Imus, Cavite
xxxvi
REGION 4A
3rd Floor Robinsons Mall, Tanzang
DLRO Imus (046) 416-6053 0438.ltoimus@gmail.com
Luma, Imus, Cavite
CC Compound, Brgy. Sabang, (046) 489-7988 0414dasmarinasdo@gmail.c
Dasmariñas Extension Office om
Dasmariñas, Cavite (046) 431-4695
3rd Floor Robinons Place, Dasmariñas,
DLRO Dasmariñas (0905) 154-9957 dlrodasma0415@gmail.com
Cavite
SM City Batangas Pallocan West, (043) 311-1345 0417dlrobatangas@gmail.co
DLRO SM Batangas m
Batangas City (043) 311-1876
Areza Town Center, Brgy. Canlalay, (049) 834-3837
Cabuyao District Office 0420binando@gmail.com
Biñan, Laguna (0917) 828-3168
3rd Floor, Robinson's Market, Sta.
DLRC Robinson’s Sta. Rosa (049) 834-3837 Dlrostarosa0421@gmail.com
Rosa, Laguna
NIA Road, Brgy. Uno, Crossing,
Calamba District Office (049) 502-2228 0422calambado@gmail.com
Calamba City
Ortigas Avenue Extension, Brgy. Sto.
DLRC Robinson’s Place Cainta (02) 661-9344 0423dlrccainta@gmail.com
Domingo, Cainta Rizal
Cavite District Office Brgy. Putol, Kawit, Cavite (046) 472-7744 0428cavitedo@gmail.com
rd
3 Floor Robinsons Place, Brgy. Tejero,
DLRC General Trias (046) 416-6401 0428cavitedo@gmail.com
General Trias, Cavite
Cavite Licensing Center Brgy. Putol, Kawit, Cavite (046) 450-0436 0432cavitelc@gmail.com
Gumaca District Office Brgy. Villa Nava, Gumaca, Quezon (042) 317-6418 0436gumacado@gmail.com
Aguinaldo Highway, Palico, Imus,
Imus District Office (046) 471-1604 0438.ltoimus@gmail.com
Cavite
Highway, Brgy., San Nicolas, San Pablo
Laguna Licensing Center (049) 539-5851 0440lagunalic@gmail.com
City
Brgy. Calzada (Ermita), Balayan,
Balayan District Office (043) 727-6973 0444balayaneo@gmail.com
Batangas
xxxvii
REGION 4A
CLA Mall, Brgy. Biñan, Pagsanjan, 0441dlropagsanjan@gmail.c
DLRO Pagsanjan - om
Laguna
rd
3 Floor Southwoods Mall, Brgy. San d46ltosouthwoods@gmail.co
DLRO Southwoods - m
Francisco, Biñan, Laguna
2nd Floor Robinson's Place Lipa,
DLRO Lipa City (043) 404-8959 0448lipado@gmail.com
Mataas na Lupa, Lipa City
Lipa City District Office Tanco Drive, Maraouy, Lipa City (043) 404-8959 0448lipado@gmail.com
Lucena Grand Central Terminal,

Lucena City District Office Diversion Road, Ilayang Dupay, Lucena (042) 373-0541 0452lucenado@gmail.com
City
(046) 443-2137
Naic Extension Office Timalang Concepcion Naic, Cavite 0457naiceo@gmail.com
(0997) 711-5665
Lucena Grand Central Terminal,
Quezon Licensing Center Diversion Road, Ilayang Dupay, Lucena (042) 710-6017 0464quezonlc@gmail.com
City
Bonifacio St. Brgy. 4 Pob. Alabat,
Alabat Extension Office (0916) 260-2580 alabateo0471@gmail.com
Quezon
Alaminos Compound, Brgy. San Benito,
San Pablo District Office (049) 546-6318 0472sanpablodo@gmail.com
Alaminos, Laguna
Sta. Cruz District Office Brgy. Sta. Clara Sur, Pila, Laguna (049) 250-1712 0476pilado@gmail.com
Areza Compound, Mahogany Market, (046) 402-3276 0480tagaytayeo1@gmail.co

Tagaytay District Office m
Kaybagal South, Tagaytay City, Cavite (046) 423-0341
Brgy. Munting Parang, Quirino Highway, ltotagkawayan0482@gmail.c
Tagkawayan Extension Office (042) 717-7380 om
Tagkawayan Quezon
Manila East Rd., Brgy. Pag-asa, officialltobinangonan0484@g
Binangonan Extension Office (02) 636-4581 mail.com
Binangonan Rizal
xxxviii
REGION 4A
Softball Field, Taktak Road, Brgy. Dela
Cainta Extension Office (02) 636-0861 0488caintaeo1@gmail.com
Paz, Antipolo City, Rizal
Taal Sports Complex, Brgy. Tierra Alta,
Taal Extension Office (043) 740-4039 0492taaleo@gmail.com
Taal, Batangas
Alaminos Compound, Brgy. San Benito,
Alaminos MVIC (049) 546-6415 ltor4a@gmail.com
Alaminos, Laguna
Manila East Road, Sitio Paglabas, San
Morong Extension Office - 0454morongeo@gmail.com
Pedro, Morong, Rizal
Sampaloc Road, Brgy. Plaza Aldea,
Tanay Extension Office - 0478tanayeo@gmail.com
Tanay, Rizal
REGION 4B
Dolce Casa Di Jo Ville, Brgy. Tawiran, (043) 288-2420
Office of the Regional Director larry1977168@yahoo.com
Calapan City, Oriental Mindoro (0917) 717-0012
(043) 288-2420
Dolce Casa Di Jo Ville, Brgy. Tawiran,
Administrative Division (043) 288-7143 medinagana@yahoo.com
Calapan City, Oriental Mindoro
(0927) 418-8203
Finance and Management Dolce Casa Di Jo Ville, Brgy. Tawiran, (043) 288-2420
ivy_alban09@yahoo.com
Division Calapan City, Oriental Mindoro (0949) 885-6709
Dolce Casa Di Jo Ville, Brgy. Tawiran, (043) 288-2420/
Operations Division jpcalayo@lto.gov.ph
New Registration Unit amruiz@lto.gov.ph
Calapan District Office mcquitain@lto.gov.ph
Brgy. Papandayan, Pinamalayan, (043) 284-4521
Pinamalayan Extension Office jaabes@lto.gov.ph
Oriental Mindoro (0916) 371-8193
xxxix
REGION 4B
Roxas Or. Mindoro Extension Dr. Leon Cusi St., Brgy. Paclasan, ltoroxasormdoextensionoffice
(0917) 119-5008 @gmail.com
Office Roxas, Oriental Mindoro
Municipal Compound, San Jose,

San Jose District Office (0917) 674-2940 adoliva@lto.gov.ph
Occidental Mindoro
Sitio Tuburan, Brgy. Poblacion,
Sablayan Extension Office (0920) 788-9419 nmsantiago@lto.gov.ph
Sablayan, Occidental Mindoro
(042) 311-1526
Boac District Office Brgy. Bangbangalon, Boac, Marinduque ltoboacdo@gmail.com
(0977) 803-6028
J.P. Rizal St., Brgy. Tabing Dagat, (043) 567-5199

Romblon District Office emaseron@lto.gov.ph
Odiongan, Romblon (0995) 622-4264
Valencia St., Puerto Princesa City, (048) 434-0562
Palawan District Office ltopalawan0460@gmail.com
Palawan (0928) 505-3968
REGION 5
Regional Government Center, Legazpi
Office of the Regional Director (052) 742-0872 ord.lto.r05@gmail.com
City, 4500 Albay
Office of the Assistant Regional Regional Government Center, Legazpi
(052) 742-0872 oard.lto5@gmail.com
Director City, 4500 Albay
Regional Government Center, Legazpi
Administrative Division (052) 742-0871 Jem2811@gmail.com
City, 4500 Albay
Finance and Management Regional Government Center, Legazpi
(052) 482-0220 lto_rov@yahoo.com
Division City, 4500 Albay
Regional Government Center, Legazpi ltoro5.operationsdivision@ya
Operations Division (052) 742-0873 hoo.com
City, 4500 Albay
740-3550
Virac District Office San Isidro, Village Virac, Catanduanes yrregvanz@yahoo.com
(0925) 883-8530
xl
REGION 5
578-1330
Masbate District Office Capitol Site, Airport Road, Masbate City (0910) 779-9580 butalidmaricar@gmail.com
(0936) 953-3791
421-54-08
Sorsogon District Office Capitol, Compound, Sorsogon City noel_barbacena@yahoo.com
(0919) 855-6870
Embarcadero de Legazpi, Leg.Blvrd., gracerojaslto2014@gmail.co
Legazpi District Office (0916) 733-0237 m
Legazpi City
(016) 671-4807
Tabaco District Office Brgy. San Lorenzo, Tabaco City doodz_peñaflor@yahoo.com
487-6719
dadaymendoza1967@yahoo.
Ligao District Office Sta.Cruz,Ligao City, 4504 Albay (052) 485-1078 com
(054) 871-5218
Iriga District Office San isidro, Iriga City conie_penaflor@yahoo.com
456-1780
(0908) 813-0503
Naga District Office Feliz Plazo St., Sabang, Naga City nero.claro@yahoo.com
881-6072
(0936) 96-6631
Ragay District Office Banga, Ragay, Camarines Sur fmabulo.lto5@gmail.com
881-2837
Daet District Office Pamorongan, Daet, Camarines Sur (054) 731-0585 llabannenita@gmail.com
Fuentebella Highway, Tigaon,

Partido District Office (054) 881-3049 logronioarlete@gmail.com
Camarines Sur
Irosin District Office Poblacion Irosin Sorsogon (0917) 799-0231 litobuenafe@yahoo.com
Pamplona Extension Office Del Rosario, Pamplona, Camarines Sur (054) 811-0205 vsmarilles@lto.gov.ph
E-PATROL Talisay, Camarines Norte (0966) 130-0013 wbv_london18@yahoo.com
xli
REGION 6
ltoregionvi@yahoo.com.ph
Office of the Regional Director Brgy. Quintin Salas, Jaro, Iloilo City (0918) 942-2018 ayapaula_icloud.com
nanette
Administrative Division Brgy. Quintin Salas, Jaro, Iloilo City (0917) 722-0262 deocampo2@yahoo.com
Finance and Management

Brgy. Quintin Salas, Jaro, Iloilo City (0927) 524-1622 cristinate@yahoo.com
Division
Operations Division Brgy. Quintin Salas, Jaro, Iloilo City (0917) 112-4403 ad_sacramento@yahoo.com
joannenayagabriel@gmail.co
New Registration Unit Brgy. Quintin Salas, Jaro, Iloilo City (0917) 725-6993 m
Bacolod City District Office Cottage Road, Bacolod City (0966) 196-7261 reubentampos16@gmail.com
Bacolod Driver’s Renewal Office Robinson’s Place, Bacolod City (0909) 831-1020 -
Municipal Compound, Barotac Viejo,

Barotac Viejo District Office (0917) 625-6333 ltobarotacviejodo@gmail.com
Iloilo
Negros South Road, Himamaylan,
Himamaylan District Office (0920) 577-9765 nats.nov@gmail.com
Negros Occ.
Cadiz District Office National Road, Cadiz City, Negros Occ. (0999) 362-8295 salapantenonita@gmail.com
Calinog District Office Municipal Compound, Calinog, Iloilo (0919) 229-0138 salapantenonita@gmail.com
Provincial Compound, San Miguel,

Guimaras Extension Office (0917) 722-2332 sonytrespeses@gmail.com
Guimaras
ma.bertnadettebatilaran@ya
Guimbal Extension Office Racsos Guimbal, Iloilo (0917) 725-6855 hoo.com
Iloilo City District Office Tabuc Suba, Jaro, Iloilo City (0925) 787-9847 jundegs_18@yahoo.com
Iloilo Licensing Center Tabuc Suba, Jaro, Iloilo City (0917) 308-0858 chaguilas@yahoo.com
xlii
REGION 6
Iloilo Driver’s License Renewal
Robinsons Place, Iloilo City (0939) 103-8719 -
Office
Kalibo District Office Bgy. Tigayon, Kalibo, Aklan (0921) 681-9107 mlvelez113@yahoo.com
Pontevedra Extension Office Pontevedra, Negros Occ. (0919) 811-6118
Negros Occidental Licensing

Cottage Road, Bacolod City (0920) 420-1970 sguara123@gmail.com
Center
Roxas City District Office Bgy. Tiza, Roxas City (0918) 985-8133 elsacastaños58@gmail.com
Cebu Avenue, San Carlos City, Neg.

San Carlos City District Office (0975) 625-7606 gerardferil@gmail.com
Occ.
Antique District Office DPWH Compound, San Jose, Antique (0906) 384-7906 antiqueoffice6@gmail.com
Sigma Extension Office Municipal Compound, Sigma, Capiz (0929) 568-7247 jonelbtupas@gmail.com
Pilar Extension Office Bgy. San Blas, Pilar, Capiz (0925) 703-4824 -
Passi Extension Office Passi, Iloilo (0949) 932-6967 Elsacastaños58@gmail.com
Malay Extension Office Malay, Aklan (0919) 984-0383 -
REGION 7
2nd Floor, MVIC Bldg., M. Logarta St. (032) 256-2745 ltovii@yahoo.com.ph
Office of the Regional Director ltor7actioncenter@gmail.com
Subangdaku, Mandaue City (0918) 807-3502
Office of the Assistant Regional
N. Bacalso Ave., Cebu City -
Director
Legal Section N. Bacalso Ave., Cebu City (0998) 591-6353 vlgadorjr@yahoo.com
xliii
REGION 7
MVIC Bldg., M. Logarta St. (032) 266-1304 ltovii@yahoo.com.ph
Administrative Division loverunt@yahoo.com
ltoviipersonnelsection@gmail
MVIC Bldg., M. Logarta St. (032) 263-0595 .com
Personnel Section ltoviipersonnelsection@yaho
o.com
(032) 254-7506 regionaloffice7.0700@gmail.
Property Section N. Bacalso Ave., Cebu City com
(0928) 524-0062
(032) 239-5799
Financial/Budget Division N. Bacalso Ave., Cebu City landtransport7@yahoo.com
(0998) 591-6367
(032) 239-5799
Accounting Division N. Bacalso Ave., Cebu City landtransport7@yahoo.com
(0956) 042-7558
(032) 239-5799
Treasury Section N. Bacalso Ave., Cebu City landtransport7@yahoo.com
(0932) 879-3008
ltovii@yahoo.com.ph
(032) 254-3122
Operations Division N. Bacalso Ave., Cebu City ltor7_operationsdivision@yah
(0998) 591-6367 oo.com
Law Enforcement N. Bacalso Ave., Cebu City (0923) 638-6978 -
ltovii@yahoo.com.ph
(032) 25403122
Traffic Adjudication Section N. Bacalso Ave., Cebu City ltor7_operationsdivision@yah
(0998) 5916-367 oo.com
Motor Vehicle Inspection Center Wireless, Subangdaku, Mandaue City (0908) 764-0553 mariviccausin01@yahoo.com
ltovii@yahoo.com.ph
New Registration Unit Wireless, Subangdaku, Mandaue City (0998) 591-6350 ltor7actioncenter@gmail.com
MAIRDOEs Section Wireless, Subangdaku, Mandaue City (0922) 759-1122 ltonrunmaridoes@yahoo.com
(035) 402-9406
Bais City District Office Bais City, Negros Oriental coo.baisr7@gmail.com
(0917) 209-2121
xliv
REGION 7
National Highway, Bayawan City, (035) 430-0415 r7bayawaneo0706@gmail.co
Bayawan City District Office m
Negros Oriental (0915) 481-2131
(032) 239-4933
Carcar City District Office Valladolid, Carcar City, Cebu rgetaruelas@lto.gov.ph
(0917) 175-7523
(032) 256-3767
Cebu City District Office N. Bacalso Ave., Cebu City jtmaloloyon@yahoo.com
(0918) 807-3504
DLRO-Robinsons Mall, Fuente Robinsons Mall, Fuente Osmeña, Cebu
(0933) 308-5738 jeanencarnacion@icloud.com
Cebu City
(0916) 662-3397
Cebu City Mega Licensing SM Seaside City Cebu, South Road
(0922) 315-0911 jbpaclibar@lto.gov.ph
Center Properties, Cebu City
(0943) 519-4848
SM City, North Reclamation Area, Cebu (032) 232-3022

DLRO-SM City Cebu sodlrcsm@gmail.com
City (0916) 265-9264
Danao City District Office Taytay, Danao City, Cebu (0917) 624-1541 danaoofficelto7@gmail.com
acredo@lto.gov.ph
(035) 422-0442
Dumaguete City District Office Dumaguete City, Negros Oriental r7dumaguetedo0728@gmail.
(0998) 591-6361 com
(035) 532-0039
DLRO-Robinsons Dumaguete Dumaguete City, Negros Oriental adaagnes0@gmail.com
(0998) 591-6359
r7jagnado0730@gmail.com
Garcia Hernandez District Office Garcia Hernandez, Bohol (0961) 230-8389 ltojagnado@yahoo.com
(0928) 930-6759
J Center Mall, 165 A.S Fortuna St.,
Mandaue City District Office (0917) 908-8018 melvavasquez20@gmail.com
Bakilid, Mandaue City, Cebu
(0932) 429-4837
xlv
REGION 7
J Center Mall, 165 A.S Fortuna St., calzada_lea@yahoo.com/
Mandaue City Licensing Center (0916) 679-2994 cecile.lto7@gmail.com
Bakilid, Mandaue City, Cebu
New Medellin Public Market, Medellin, (032) 436-2037
Medellin Extension Office cindyduterte@gmail.com
Cebu (0998) 591-6356
(035) 480-3100
Siquijor District Office Caipilan, Siquijor, Siquijor r7siquijordo0744@gmail.com
(0998) 591-6362
r7tagbilarando0748@gmail.c
(038) 501-7781
Tagbilaran City District Office Dampas Road, Tagbilaran City, Bohol om
(0998) 591-6353 dionsonjubilee@gmail.com
Tagbilaran City Extension Office Alturas Mall, Tagbilaran City, Bohol (0998) 591-6365 tagbilarancityeo@gmail.com
DLRO- Island City Mall Bohol Island City Mall, Tagbilaran City, Bohol (0998) 591-6364 samuelalabatsr@gmail.com
Talisay City Central Square, Lawaan II,

Talisay City Extension Office (0998) 591-6052 ltotalisay0751@gmail.com
Talisay City, Cebu
Toledo City District Office Poloyapoy St., Toledo City, Cebu (0933) 308-5738 r7toledo0752@gmail.com
(038) 515-5847
(0917) 703-0598
Talibon Extension Office Poblacion, Talibon,Bohol r7taliboneo0753@gmail.com
(0977) 746-9369
(0908) 450-7174
Lapu-Lapu City Hall, Lapu-Lapu City, (032) 261-5686
Lapu-Lapu City District Office ikintanar@lto.gov.ph
Cebu (0928) 524-0064
Lapu-Lapu City Licensing Island Central Mall, Lapu-Lapu City,
(0998) 591-6357 mdgmnosdo@gmail.com
Center Cebu
(0905) 464-0130
La Libertad District Office La Libertad Negros Oriental -
(0916) 503-1855
xlvi
REGION 7
Bantayan Island Extension
Santa Fe, Bantayan Island Cebu (0928) 524-0058 ltor70742@gmail,com
Office
Camotes Island Extension Eastern Poblacion, Puro Camotes,
(0917) 177-7569 eysoco@lto.gov.ph
Office Cebu
E Patrol (0928) 225-396 Ltoepatrol9007@gmail.com
REGION 8
(053) 321-6977
Office of the Regional Director Old Army Road, Tacloban City, Leyte ltoregionaloffice8@gmail.com
(0917) 794-8757
Office of the Assistant Regional (053) 321-6108 talentoemmanuel021056@g
Old Army Road, Tacloban City, Leyte mail.com
Director (0915) 203-6787
(053) 321-6108 bandolonmaribel@yahoo.co
Administrative Division Old Army Road, Tacloban City, Leyte
(0917) 306-4955 m
Finance and Management (053) 321-3378
Old Army Road, Tacloban City, Leyte leticiaagawa53@gmail.com
Division (0917) 306-4955
(053) 523-0755
Operations Division Old Army Road, Tacloban City, Leyte nmtabarnero@gmail.com
(0936) 941-6381
(053) 321-6108
Legal Old Army Road, Tacloban City, Leyte winarmak66@gmail.com
(0905) 256-8715
(053) 321-9222
New Registration Unit Old Army Road, Tacloban City, Leyte pistaevelyn@gmail.com
(0921) 557-5874
(053) 325-5005
Tacloban District Office Old Army Road, Tacloban City, Leyte ara_diaz125@yahoo.com
(0916) 514-0952
(053) 523-2079
Tacloban City Licensing Center Old Army Road, Tacloban City, Leyte meriam_polido@yahoo.com
(0917) 306-3926
(053) 325-5005
Tacloban Extension Office Old Army Road, Tacloban City, Leyte domitillaserrano@yahoo.com
(0927) 317-6359
(053) 335-3113
Baybay District Office Magsaysay Ave., Zone 23, Baybay City virgiliopolido54@gmail.com
(0947) 117-9327
xlvii
REGION 8
(053) 560-8570
Borongan District Office Brgy. Bato, Borongan E., Samar 0804ddmpao@gmail.com
(0920) 247-5841
(055) 209-1595
Calbayog District Office J.D. Avelino St., Calbayog W., Samar paztarrayo@yahoo.com
(0927) 552-0561
(053) 331-2197 nice_fem2005@yahoo.com.p
Carigara District Office Government Center, Carigara, Leyte h
(0915) 732-6376
(055) 500-9419
Catarman District Office Brgy. Dalakit, Catarman N., Samar regalogie@gmail.com
(0916) 528-2537
Capitol Ground, Rizal Ave. Extn., (053) 543-8260
Catbalogan District Office vivdmabag@yahoo.com
Catbalogan W. Samar (0917) 708-7472
Brgy. Abgao, Maasin City, Southern (053) 570-8056
Maasin District Office mosarausa@lto.gov.ph
Leyte (0948) 490-8691
(053) 381-2340
Naval District Office Brgy. Calumpang, Naval Biliran grace.carsido@yahoo.com
(0927) 745-5527
alwingquebec@yahoo.com.p
832-1521
Ormoc District Office Brgy. Cogon Aunubing St., Ormoc City h
(0926) 377-3595 lto2018ormoc@gmail.com
LTO Heights, Guiwan I, Palompon jecesvallar1@yahoo.com
Palompon District Office (053) 338-2014 amdazo@lto.gov.ph
Leyte
ma.victoria_cuizon@yahoo.c
om
San Juan District Office Carillo St., San Juan, Southern Leyte (0975) 373-6596 0840.ltosanjuan.r8@gmail.co
m
E-Patrol Laoang Laoang N. Samar (0918) 351-9176 raruadap2867@yahoo.com
Sogod Extension Office Sogod, Southern Leyte (0956) 549-6847 carsidoruben@gmail.com
Barangay Picas Norte, Maharlika Hwy,

Javier Extension Office (0905) 244-4736 alvinbabon71@gmail.com
Javier, Leyte
Grnd. Flr., Burauen LGU, Sto. Niño St.,
Burauen Extension Office (0927) 839-1891 0831ddmpao@gmail.com
Pob. 7, Burauen, Leyte
xlviii
REGION 9
lto_r9@yahoo.com
Office of the Regional Director Veterans Avenue, Zamboanga City (062) 992-4110 9rdmpao@gmail.com
(062) 992-5650
Administrative Division Veterans Avenue, Zamboanga City abdelshan@yahoo.com
062) 995-7313
(062) 991-9772
Veterans Avenue, Zamboanga City abubakarcespes@gmail.com
Division (062) 991-7658
(062) 991-1719 lto_r9@yahoo.com
Operations Division Veterans Avenue, Zamboanga City 9rdmpao@gmail.com
(062) 990-1540
lto_r9@yahoo.com
Personnel Section Veterans Avenue, Zamboanga City (062) 992-5650 9rdmpao@gmail.com
Administrative Officer V/BO Veterans Avenue, Zamboanga City (062) 991-9772 gcruzat88@gmail.com
Regional Supply Officer Veterans Avenue, Zamboanga City (062) 991-0611 myjanemp@gmail.com
Procurement Section Veterans Avenue, Zamboanga City (062) 991-0611 mohdnurdawami@gmail.com
New Registration Unit San Ramon, Zamboanga City (062) 983-0804 0901ddmpao@gmail.com
MAIRD's Veterans Avenue, Zamboanga City (062) 992-4110 delskie10@yahoo.com

(062) 992-4667
Zamboanga District Office Veterans Avenue, Zamboanga City 0928ddmpao@gmail.com
(062) 993-0289
Ipil District Office Ipil Poblacion, Zamboanga Sibugay (062) 333-2595 0912ddmpao@gmail.com
(065) 212-3898
Dipolog District Office Upper Turno, Dipolog City 0908ddmpao@gmail.com
(065) 212-6971
(062) 215-1519
Pagadian District Office Upper Tiguma, Pagadian City 0920ddmpao@gmail.com
(062) 215-2791
Basilan District Office Strong Boulevard, Isabela City, Basilan (0905) 823-6150 0904ddmpao@gmail.com
Jolo District Office Provincial Capitol Site, Jolo Sulu (0917) 319-7570 0916ddmpao@gmail.com
xlix
REGION 9
ZAMBOECOZONE Extension
San Ramon, Zamboanga City (062) 982-0981 0929ddmpao@gmail.com
Office
Buug Extension Office Buug, Zamboanga Sibugay (0927) 479-5466 0907ddmpao@gmail.com
Zamora St., Sindangan, Zambo. del
Sindangan Extension Office (065) 224-2385 0926ddmpao@gmail.com
Norte
Molave Extension Center Rizal Avenue, Molave Zambo. del Sur (062) 225-1986 0930ddmpao@gmail.com
Bongao Extension Office Tubig-Boh, Bongao Tawi-Tawi (0906) 366-3823 0906ddmpao@gmail.com
Dipolog Licensing Center 3/f Dipolog Center Mall, Dipolog City (065) 212-1176 0909ddmpao@gmail.com
Zamboanga Licensing Center Veterans Avenue, Zamboanga City (062) 990-1536 0932ddmpao@gmail.com
E-Patrol San Jose Rd, Zamboanga City (062) 955-0096 9009ddmpao@gmail.com
DLRC Yubengco Mall Yubengco Star Mall, Putik Zambo. City (062) 955-6649 0927ddmpao@gmail.com
KCC Mall, Governor Camins, Zambo.

DLRO KCC Mall - 0931ddmpao@gmail.com
City
Park Riverside Balangasan, Pagadian (062) 215-4231
Regional Satellite Office
City (062) 215-4232
REGION 10
Office of the Regional Director Zone 7, Bulua, Cagayan de Oro City (088) 858-6391 ltor10@yahoo.com.ph
Office of the Assistant Regional lto.ardo@gmail.com

Zone 7, Bulua, Cagayan de Oro City (088) 880-2103
Director rvpoliquit@gmail.com
Administrative Division Zone 7, Bulua, Cagayan de Oro City (088) 880-2456 ltoadmdiv@gmail.com
Human Resource Management
Zone 7, Bulua, Cagayan de Oro City (088) 880-2456 ltoadmdiv@gmail.com
Section
l
REGION 10
Property / Supply Section Zone 7, Bulua, Cagayan de Oro City (088) 880-6763 pnsregion10@gmail.com
Procurement Section Zone 7, Bulua, Cagayan de Oro City (088) 880-6763 pnsregion10@gmail.com
Financial and Management
Zone 7, Bulua, Cagayan de Oro City (088) 881-1780 fmdregion10@gmail.com
Division
Accounting Section Zone 7, Bulua, Cagayan de Oro City (088) 881-1780 fmdregion10@gmail.com
Budget Section Zone 7, Bulua, Cagayan de Oro City (088) 881-1780 fmdregion10@gmail.com
Cash Section Zone 7, Bulua, Cagayan de Oro City (088) 881-1780 fmdregion10@gmail.com
Management Information
Zone 7, Bulua, Cagayan de Oro City (088) 881-1780 fmdregion10@gmail.com
Section
Operations Division Zone 7, Bulua, Cagayan de Oro City (088) 880-1423 ltor10operations@gmai.com
Regional Law Enforcement

Zone 7, Bulua, Cagayan de Oro City (0917) 702-1466 ltoregion10.rles@gmail.com
Section
Traffic Adjudication Section Zone 7, Bulua, Cagayan de Oro City (0926) 066-7300 ltorles10@gmail.com
newreg_region10@yahoo.co
New Registration Unit Zone 7, Bulua, Cagayan de Oro City (088) 880-6686 m
Driver’s License Renewal Limketkai Mall, Lapasan, Cagayan de
(088) 856-3006 1007dlrcketkai@gmail.com
Section Oro City
Cagayan de Oro District Office Zone 7, Bulua, Cagayan de Oro City (088) 880-6813 1008.cdodo@gmail.com
MVIS Compound, Iponan, Cagayan de
Motor Vehicle Inspection Center (0917) 794-2040 lto_mvic10@yahoo.com
Oro City
Cagayan de Oro Licensing
Zone 7, Bulua, Cagayan de Oro City (088) 881-6862 cdolc.lto10@gmail.com
Center
Purok 5, North Poblacion, Maramag,

Maramag Extension Office (0917) 164-3923 lto.xmeo@gmail.com
Bukidnon
li
REGION 10
F. Dugenio St., Clara Rd., Brgy. 26,
Gingoog District Office (088) 861-3221 1016.ltogingoog@gmail.com
Gingoog City
(063) 223-0052
Iligan City District Office Rosario Heights, Iligan City ltoiligan1017@gmail.com
(063) 221-7691
Initao Extension Office Initao, Misamis Oriental (088) 882-0196 ltoinitao@gmail.com
1020ltomalaybalay@gmail.co
Malaybalay District Office Brgy. 9, Malaybalay City, Bukidnon (088) 813-4106 m
Camiguin District Office Mambajao, Camiguin Province (088) 3871228 1024.camguin@gmail.com
Lower Lamac, Capitol Compound,

Oroquieta City District Office (0917) 771-7122 1028oro@gmail.com
Oroquieta City, Misamis Occidental
Near City Hall Drive, Bernard St., Brgy.
Ozamiz City District Office Aguada, Ozamiz City, Misamis (088) 545-1507 ltoozamiz@gmail.com
Occidental
Cagayan de Oro East District
Zone 2, Agusan, Cagayan de Oro City (088) 859-2746 ltoagusan@gmail.com
Office
Fr. Masterson Ave., Corner Gran Via
Driver’s License Renewal Office St., Pueblo de Oro Business Park, (088) 859-3527 1038dlrosm@gmail.com
Upper Carmen, Cagayan de Oro City
Beside Agora Market, Brgy. 3, Tangub ltotangubcitydo7214@gmail.c
Tangub City District Office (088) 395-3171 om
City Misamis Occidental
Sagadan Poblacion, Tubod, Lanao Del
Tubod District Office (063) 227-6299 1046tubod@gmail.com
Norte
New Bus Terminal, Lumbo, Valencia
Valencia Extension Office (088) 828-5194 ltovalenciamu@gmail.com
City, Bukidnon
Epatrolmobile9010@yahoo.c
E-Patrol Balingasag Balingasag, Misamis Oriental (088) 880-5570 om
lii
REGION 11
(082) 226-4141
Office of the Regional Director Quimpo Boulevard, Davao City ltorxi@yahoo.com.ph
(082) 277-7014
Office of the Assistant Regional (082) 227-9192

Quimpo Boulevard, Davao City ltorxi@yahoo.com.ph
Director (082) 227-7014
(082) 222-3227
Administrative Division Quimpo Boulevard, Davao City ltorxi@yahoo.com.ph
(082) 227-7014
Quimpo Boulevard, Davao City (082) 222-5166 ltorxi_finanance@yahoo.co,
Division
(082) 227-7811
Operation Division Quimpo Boulevard, Davao City escalderon@lto.gov.ph
(082) 285-7158
Davao City District Office Quimpo Boulevard, Davao City (088) 227-2513 middiaz3@yahoo.com
Metro Davao Licensing Center Quimpo Boulevard, Davao City (082) 227-1471 ltomdlc@gmail.com
Comval District Office Nabunturan, ComVal Province (0935) 243-5505 jbdelavega@lto.gov.ph
Aurora 6th Street, Brgy. San Jose Digos edmundbarnacheaarocha@g

Digos District Office (082) 237-3887 mail.com
City, Davao Del Sur
Government Center, NHA Dahican, Mati
Mati District Office (087) 388-4040 ltomatido@gmail.com
City, Davao Oriental
Brgy. Miranda, Babak District Island
Samal District Office (0917) 7210-075 elizabeth.ilustre@yahoo.com
Garden City of Samal, Davao Del Norte
Provincial Government Center,
(084) 216-6516
Tagum District Office Brgy.Mankilam, Tagum City, Davao Del ltotagumpacd@gmail.com
(084) 400-2555
Norte
Drivers License Renewal Center 2nd Level, SM City Davao Quimpo
(082) 297-5265 cdtorregosa@lto.gov.ph
– SM City Davao Boulevard, Davao City
liii
REGION 11
Drivers License Renewal Office Ground Floor, Felcris Supermarket
(082) 225-8933 whadami23@yahoo.com
– Toril Toril, Crossing Bayabas Davao City
Drivers License Renewal Office Gaisano Grand City Gate Mall,
(082) 227-4295 arnellambag@gmail.com
–Buhangin Buhangin, Davao City
Drivers License Renewal Office Gaisano Mall of Digos, Tres De Mayo,
(083) 225-8700 lloyd_bucod@yahoo.com
– Digos City Digos City, Davao Del Sur
Central Warehouse Club, Lanang
E-Patrol (082)228-4101 epatrol9011@gmail.com
Davao City
Quezon Street Poblacion, Malita Davao
Malita District Office (0999) 408-3778 accalunsag@yahoo.com
Occidental
Drivers License Renewal Center Lower Ground Floor, Gaisano Mall of

(084) 216-7122 eaatog@lto.gov.ph
– Gaisano Mall of Tagum Tagum, Tagum City
REGION 12
Regional Office, Bonifacio St.,
Office of the Regional Director (0928) 275-8060 mbgonzaga@yahoo.com
Koronadal City
Office of the Asst. Regional Regional Office, Bonifacio St.,
(0916) 749-3562 robert_bing@yahoo.com
Director Koronadal City
Finance and Management Regional Office, Bonifacio St., landtransportationoffice12@y
(083) 520-0200 ahoo.com
Division Koronadal City
Administrative Division (083) 878-0770 ltoadivision@yahoo.com
Koronadal City
Regional Office, Bonifacio St., lto12operationsdivision@gma
Operations Division (LETAS) (0916) 220-4722 il.com
Koronadal City
New Registration Unit (0939) 917-3478 nruregion12@yahoo.com
Koronadal City l
Cotabato City District Office ARMM Compound, Cotabato City (064) 421-8560 ltocotabato1204@gmail.com
liv
REGION 12
General Santos City District City Hall Compound, General Santos lto_generalsantoscity@yahoo
(064) 553-9414 .com
Office City
ltokidapawan1220@gmail.co
Kidapawan City District Office City Hall Compound, Kidapawan City (064) 521-0070 m
Koronadal City District Office Bonifacio St., Koronadal City (083) 520-1533 ltodiskor@gmail.com
Tacurong City District Office City Hall Compound, Tacurong City (064) 557-4988 ltotacurongdo@gmail.com
Surallah District Office Purok Maligaya, Surallah, So. Cotabato (083) 238-3346 ltosurallah1242@gmail.com
Marawi City District Office Matampay, Marawi City (0908) 512-7486 ltomarawi@gmail.com
Municipal Hall Comp., Parang,
Maguindanao District Office (064) 557-4988 ltomaguindanao@gmail.com
Maguindanao
National Highway, Kabacan, North
Kabacan Extension Office (064) 527-8071 1218kabacaneo@gmail.com
Cotabato
Municipal Hall Comp., Midsayap,North
Midsayap Extension Office (064) 229-9437 ltomidsayap1236@gmail.com
Cotabato
National Highway, Polomolok, South ltopolomolok1230@gmail.co
Polomolok Extension Office (083) 878-1711 m
Cot.
Pres. Quirino St., Pob Alabel, Sar.
Sarangani Extension Office (083) 508-2271 ltosarangani@gmail.com
Province.
National Highway, Shariff Aguak, ltoshariffaguak1222@gmail.c
Shariff Aguak Extension Office (0926) 602-5610 om
Maguindanao
Wao Extension Office Wao, Lanao del Norte (0995) 631-9811 ltowaoeor12@gmail.com
cotabatolicensingcenter@gm
Cotabato City Licensing Center ARMM Compound, Cotabato City (064) 390-1499 ail.com
General Santos City Licensing City Hall Compound, General Santos
(083) 553-9412 ltolicensing1238@gmail.com
Center City
Koronadal Licensing Unit Bonifacio St., Koronadal City (064) 878-3846 koronadallc1225@gmail.com
lv
REGION 12
DLRO Gaisano Grand Mall 1227dlrokoronadal@gmail.co
2/F Gaisano Mall, Koronadal City (0945) 467-0284 m
(Koronadal City)
DLRO Robinsons Place Robinson Place Mall, Santiago Blvd., dlrorobinsonsgensan@gmail.
(083) 878-4667 com
(General Santos City) General Santos City
National Highway, Malabang, Lanao del
Malabang District Office TEMPORARILY CLOSED
Sur
CAR
2/F Post Office Building, Session Road,
Office of the Regional Director (074) 444-9938 dotrcarofficial@gmail.com
Baguio City
Office of the Assistant Regional 2/F Post Office Building, Session Road,
(074) 444-9938 dotrcarofficial@gmail.com
Director Baguio City
Administrative Division (074) 661-4841 dotrcarofficial@gmail.com
Baguio City
Finance Division (074) 423-1668 dotrcarofficial@gmail.com
Baguio City
Legal Division (074) 423-1662 dotrcarofficial@gmail.com
Baguio City
Operations Division / New 2/F Post Office Building, Session Road,
(074) 442-8238 dotrcarofficial@gmail.com
Registration Unit Baguio City
Accounting Section (074) 423-1668 Dotracctg@gmail.com
Baguio City
Budget Section (074) 423-1668 dotrcarofficial@gmail.com
Baguio City
Cashier Section (074) 423-1668 dotrcarofficial@gmail.com
Baguio City

Supply Section (074) 661-4841 dotrcarofficial@gmail.com
Baguio City
lvi
CAR
Human Resource Section (074) 661-4841 dotrcarofficial@gmail.com
Baguio City
Baguio City District Office – LTO Compound, Polo Field, Pacdal,
(074) 444-7997 ltobaguiodo@gmail.com
Registration Center Baguio City
Baguio City District Office – LTO Compound, Polo Field, Pacdal, ltolicensingbaguio@yahoo.co
(074) 446-6840 m
Licensing Center Baguio City
Bangued District Office Capitol Compound, Bangued, Abra (0916) 987-5716 ltobangueddo@gmail.com
Bontoc District Office Poblacion, Bontoc, Mt. Province (0939) 617-1753 ltobontoc.official@gmail.com
Luna District Office San Isidro, Luna, Apayao (0935) 301 3709 ltoapayao63@gmail.com
Motorpool, Wangal, La Trinidad,

La Trinidad District Office (074) 661-4434 latrinidad1420@gmail.com
Benguet
Teacher’s Village, Bulanao, Tabuk,
Tabuk District Office (0920) 638-7013 ltokalingatabuk@gmail.com
Kalinga
Lagawe District Office Bannit, Lamut, Ifugao (0906) 384-8484 ltolagawedo@gmail.com
Porta Vaga Mall, Session Road, Baguio Portavagadlro1426@yahoo.c

DLRO Porta Vaga (074) 304-4645 om
City
CARAGA
Office of the Acting Regional
J. Rosales Ave., Butuan City (085) 817-1634 dotrcaraga13@gmail.com
Director
Office of the Assistant Regional
Director
Administrative and Finance
Division
Human Resource Section J. Rosales Ave., Butuan City (085) 342-2010 dotrcaraga13@gmail.com
Supply and Property Section J. Rosales Ave., Butuan City (085) 815-3007 dotrcaraga13@gmail.com
lvii
CARAGA
General Service Section J. Rosales Ave., Butuan City (085) 342-2010 dotrcaraga13@gmail.com
Accounting Section J. Rosales Ave., Butuan City (085) 815-3375 dotrcaraga13@gmail.com
Budget Section J. Rosales Ave., Butuan City (085) 815-1305 dotrcaraga13@gmail.com
Cashier J. Rosales Ave., Butuan City (085) 815-1305 dotrcaraga13@gmail.com
Legal Division J. Rosales Ave., Butuan City (085) 342-2010 dotrcaraga13@gmail.com
Operations Division J. Rosales Ave., Butuan City (085) 817-1649 dotrcaraga13@gmail.com
(085) 817-1649
Law Enforcement Service J. Rosales Ave., Butuan City dotrcaraga13@gmail.com
(085) 817-3860
Traffic Adjudication Service J. Rosales Ave., Butuan City (085) 817-1649 dotrcaraga13@gmail.com
MAIDRS J. Rosales Ave., Butuan City (085) 817-2644 dotrcaraga13@gmail.com
Planning Division J. Rosales Ave., Butuan City (085) 817-1864 dotrcaraga13@gmail.com
New Registration Unit J. Rosales Ave., Butuan City (085) 817-2644 dotrcaraga13@gmail.com
Bislig District Office Bislig City, Surigao del Sur (086) 853-2674 dotrcaraga13@gmail.com
DLRO Robinsons Mall Butuan 3F Robinsons Place, Butuan City (085)815-6113 dotrcaraga13@gmail.com
Butuan District Office Cabadbaran City, Agusan del Norte (085) 815-2178 dotrcaraga13@gmail.com
Cabadbaran District Office Cabadbaran City, Agusan del Norte (085) 818-5854 dotrcaraga13@gmail.com
KM. 3, Brgy. Osmena, Dapa, Siargao (0917) 8120487/
Dapa District Office dotrcaraga13@gmail.com
Islands, Surigao del Norte (0977) 8254789
Gov. D.O. Plaza Givernment Center,
Patin-ay District Office (085) 839-5472 dotrcaraga13@gmail.com
Patin-ay, Prosperidad, Agusan del Sur
Capitol Compound, Capitol Road,
Surigao District Office (086) 826-0074 dotrcaraga13@gmail.com
Surigao City
Tandag District Office Tandag City, Surigao del Sur (086) 211-3322 dotrcaraga13@gmail.com
Trento Extension Office P-5, Poblacion, Trento, Agusan del Sur (0939) 3034124 dotrcaraga13@gmail.com
NCR EAST
3rd Floor Left Wing Bldg., LTO Main

Office of the Regional Director 928-7255 none
Office, East Avenue, Quezon City
lviii
NCR EAST
Office of the Assistant Regional 3rd Floor Left Wing Bldg., LTO Main
(0905) 4427073 none
Director/Administrative Section Office, East Avenue, Quezon City
(0927) 1270447/
Human Resource Section 711-2805 loc. none
114
Property Section (0918) 9109525 none
Operations Division/New
LTO Main Cmpd., East Ave., QC none
Registration Unit
2nd Floor Government Center, Alimall,
Alimall 930-7724 none
Cubao, Quezon City
2nd Floor Ever Gotesco, (0917) 8394772/
Ever Gotesco none
Commonwealth, Quezon City 4427483
3rd Floor FCM Mall, Don Mariano,
Fariview Center Mall Marcos Hi-way cor, Regalado St., Brgy. (0915) 3858588 none
Fairview, Quezon City
Lowel Level Robinsons Galleria, Ortigas
Robinson Galleria 632-1703 none
Ave., Mandaluyong City
Basement, Robinsons Metro East,
Robinsons Metroeast (0918) 3278546 none
Marikina
3rd Floor Robinsons Fairview, (0918) 6532999/
Robinsons Place Fairview none
Novaliches, Quezon City 3701845
Lower G/F GSE SM Annex, SM North
SM North Edsa (0926) 4517151 none
EDSA, Quezon City
Tiendesitas En Frontera Verde, Las (0998) 9886025/

Tiendesitas none
Tiendas Entrance, Ugong Pasig City 727-1930
436-5094
Quezon City Licensing Center LTO Main Cmpd., East Ave., QC il3608888@gmail.com
(0909) 0516274
lix
NCR EAST
(0917) 8117001/
QCLC Renewal Section LTO Main Cmpd., East Ave., QC none
436-5094
San Juan Licensing Center 108 N. Domingo St. San Juan City 726-5280 SjlcI3I68888@gmail.com
Taguig Licensing Extension Old Admin. Bldg., FTI Compound,
ltotagleo@gmail.com
Office Taguig City
3F Ayos Center, COMELEC Bldg., Old
529-3321/ 352-
Valenzuela DLRS City Hall, 39 CJ Santos St., Malinta, none
3000/ loc. 157
Valenzuela City
Diliman District Office LTO Main Compound, East Ave.,
434-6416 i3I28888@gmail.com
(Registration) Quezon city
La Loma District Office (Mixed) #3 Biak na Bato cor. P. Florentino SMH 711-4444 I320laloma8888@gmail.com
Mandaluyong Extension Office

121 Shaw Blvd., Mandaluyong City 532-2726 Mandaeo@gmail.com
(Mixed)
LOL Building, JP Rizal St., Brgy. Sto.
Marikina District Office (Mixed) 948-4435 i3568888@gmail.com
Nino, Marikina City
Novaliches District Office 1129 Quirino Highway, Novaliches,
983-0723 I3648888@gmail.com
(Mixed) Quezon City
Pasig Distrcit Office (Mixed) Ynares Sports Center Cpd., Pasig City 636-5770 I13728888@gmail.com
Quezon City District Office 431-9017

Butel Bldg., P. Tuazon QC Ltoqcdo8888@gmail.com
(Mixed) 723-7740
Quezon City Extension Office #151 20th Avenue corner mirasol street,
356-0708 Ltoqceo_1308@gmail.com
(Mixed) Brgy. San Roque, Cubao, Quezon City
1384sanjuando8888@gmail.
San Juan District Office (Mixed) 80 R. Magsaysay Blvd., QC 714-9113 com
Taguig Extension Office Old admin. Bldg., FTI Compound, Taguigeo13918888@gmail.c
(0995) 6338857 om
(Registration) Taguig City
lx
NCR EAST
Valenzuela District Office Gen.T De leon St., Karuhatan, 292-7846
i3968888@gmail.com
(Mixed) Valenzuela City 443-2938
LTO main Compound, East Ave.,
NMVIC nmvis@yahoo.com
Quezon City
LTO main Compound, East Ave.,
PUVRC 921-9014 Puvrc1377@gmail.com
Quezon City
NCR WEST
711-2805 loc.
5th Floor LTO-NCR Bldg. #20 G.Araneta 103
ltoncr@ymail.com
Office of the Assistant Regional Avenue, Brgy. Sto. Domingo, Q.C. 711-2805 loc.
Director 105
711-2805 loc.
114
3rd Floor LTO-NCR Bldg. #20 G.Araneta
HRD Section ncrlto@yahoo.com
Avenue, Brgy. Sto. Domingo, Q.C.
711-2805 loc.
Property Section
113
711-2805 loc.
Finance & Management Division
112
4th Floor LTO-NCR Bldg. #20 G.Araneta
711-2805 loc. ltoncr@ymail.com
Budget Avenue, Brgy. Sto. Domingo, Q.C.
110
Accounting
711-2805 loc.
Cash
109
Operations Division 2nd Floor LTO-NCR Bldg. #20
711-2805 loc.
G.Araneta Avenue, Brgy. Sto. Domingo, ltoncr@ymail.com
New Registration Unit 122
Q.C.
Butel Bldg., Araneta Avenue, Kaloocan
Kaloocan District Office 364-1183 1304caloocan@gmail.com
City
lxi
NCR WEST
Kaloocan Licensing Extension
361-3884 1306kleo8888@gmail.com
Office
Francisco Motors Cmpd, Talon 1, 875-2030/
Las Piñas District Office 1324ddmpao@gmail.com
Alabang Zapote Rd., Las Piñas City 0917-6794955
Las Piñas Licensing Extension Francisco Motors Cmpd, Talon 1,
809-6267 1390ddmpao@gmail.com
Center Alabang Zapote Rd., Las Piñas City
Makati District Office Butel Bldg., Pililia St., Makati City 895-8678 makati1328@gmail.com
G/F Malabon City Hall, F.Sevilla Bldg.,
Malabon Extension Office 351-7628 1332ddmpao@gmail.com
Malabon City
776 Domingo Santiago St., Sampaloc, ltomanilaeast1340@gmail.co
Manila East District Office 715-5979 m
Manila
495-1178/ ltomanilanorth1344@gmail.c
Manila North District Office Butel Bldg., Tayuman, Sta. Cruz, Manila om
711-0827
Annex II Bldg. Phil. Post Ofc. Main Ofc. 528-4682/
Manila South District Office Cmpd.,Liwasang Bonifacio, Ermita ltomsdo8888@gmail.com
0907-4729244
Manila
Manila West District Office 2160 España St., Manila 741-7182 manilawest1352@gmail.com
Gen. Gas Plant Bldg., Fishport,
Navotas Extension Office Complex North Bay Complex, Navotas 0918-9255288 navotas1358@gmail.com
City
Muntinlupa Extension Office National Rd., Tunasan, Muntinlupa City 862-1091 muntinlupa1366@gmail.com
Olivares Plaza, Brgy. San Dionisio, 1367paranaque8888@gmail.

Parañaque District Office 833-6379 com
Parañaque City
851-1954/
Pasay District Office pasay1368@gmail.com
0917-3888585
Public Utility Vehicle Renewal Domestic Road, Pasay City
Extension 0917-6731630 1378puvrec8888@gmail.com
Center (PUVREC)
lxii
NCR WEST
Pasay City Licensing Center 556-7670 pasaylc1388@gmail.com
Domestic Road, Pasay City
South Motor Vehicle Inspection
853-8312 ltosmvic@yahoo.com
Center
Manila Licensing Center Butel Bldg., Tayuman, Sta. Cruz, Manila 731-3833 i139213938888@gmail.com
Ayala Alabang Town Center, Zapota

DLRO Alabang Town Center 541-0189 lto.dlroalabang@gmail.com
Road, Muntinlupa City
dlroayalamrt1330@gmail.co
DLRO Ayala MRT MRT Ayala Station 541-0254 m
Araneta Square Mall, Monumento, 367-3240/
DLRO Araneta Square Mall 1305ddmpao@gmail.com
Kaloocan City 0925-6110058
Upper Level Guadalupe Commercial
DLRO Guadalupe 896-6481 1331gulpe8888@gmail.com
Complex, Makati City
4/F Metropoint Mall EDSA, Pasay dlrometropoint1369@gmail.c
DLRO Metropoint Mall 810-0262 om
Rotonda
5/F SM Manila, San Marcelino St., 525-2646/
DLRO SM Manila 1302dlrosmMla@gmail.com
Ermita Manila 0917-2717372
3/F Citiplace Square Bldg., Annex B 253-3420/
DLRO Lucky China Town 1346ddmpao@gmail.com
Lucky China Town Mall, Binondo Manila 0915-6437348
1309ltorobmanila@gmail.co
DLRO Robinsons Manila 242-4937 m
Basement Robinsons Place Las Piñas, 814-0891/
DLRO Robinsons Las Piñas dlrolaspinas1325@gmail.com
Alabang Zapote Rd. Las Piñas City 0995-4607947
2nd Level, Govt. Service Express, North
DLRO SM Mall of Asia 0932-3784288 dlro.moa@gmail.com
Parking Bldg., SM MOA Pasay City
lxiii

LTO 2019 Citizen&#39;s Charter Amended

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LTO 2019 Citizen&#39;s Charter Amended

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LAND TRANSPORTATION OFFICE

2019 Citizen’s Charter

It is with great pride to present to you the amended

This manifests our commitment to become a leading

The Citizen’s Charter defines the mandate of the

Primarily, it functions as a tool to inform and guide

We are confident that this manual will be useful and

Such commitment is embodied in the amended 2019 LTO

Surely, our stakeholders will find this document useful and

3. MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS,

4. MOTOR VEHICLE INSPECTION (MVI)

6. LAW ENFORCEMENT AND TRAFFIC ADJUDICATION SERVICE

• External and Internal

7. MANAGEMENT INFORMATION DIVISION

8. HUMAN RESOURCE AND DEVELOPMENT

• External and Internal

• External and Internal

o FEEDBACK AND COMPLAINTS ………………………………………….. xxvi

➢ Register roadworthy and emission compliant motor vehicles

Finally, after consideration of the comments/recommendation if the Anti-Red Tape

B. Citizen’s Charter Committee

C. Public Assistance and Complaint Committee

G. Regional Focal Persons

1. Danilo J. Encela Team Leader, Citizen’s Charter Sub-Com CO

1. Marie-Jean D. Victorio Team Leader, Monitoring Team-CO

On October 24, 2019, ARTA conducted the “Training in Capacitating Government

November 5 to 18, 2019

Finalization/consolidation of outputs in the Tagaytay Workshop on the different frontline

Approval of Memorandum Circular No. 2019-2175 addressed to All Regional Directors,

Re: IMPLEMENTATION OF THE LTO CITIZEN’S CHARTER, 3RD EDITION

January 07, 2020

C. Public Assistance and Complaint Committee

A focus-group discussion was conducted by the ARTA-Central Office personnel and

1. Atty. Mercy Jane B. Paras-Leynes Central Office

TO GOD BE THE GLORY!

Feedback and Complaint Mechanism

1. Service Name with the description of the service.

II. This particular Citizen’s Charter as a General Guide is ought to be customized

1. Summary of Transactions applicable per Frontline Service - It includes the

2. Gathering of Information and Requirements – It is a specific activity and responsibility

d. Classification - there are three (3) classifications of services, Simple, Complex

e. Types of Transaction – there are three (3) types of transactions:

G2B – for services whose clients is the business entity

g. Complete Lists of Requirements – shows the list of all requirements needed to

3. MANUFACTURERS, ASSEMBLERS, IMPORTERS, REBUILDERS, DEALERS AND

• External and Internal

• External and Internal

• External and Internal

Office or Division: All LTO Offices

Type of Transaction: G2C – Government to Citizen

Who may avail: Client

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Walk-in Complaint and Suggestion Box

FILING AND HANDLING OF COMPLAINTS AND FEEDBACKS 1

1.1. WALK-IN COMPLAINTS

1. Takes appropriate action and/or

Note: If the complaint has not been resolved, proceed to step 3.

3. Endorses/forwards the same to

FILING AND HANDLING OF COMPLAINTS AND FEEDBACKS 2

4. Takes appropriate action on the

5. Informs client of action taken thru

FILING AND HANDLING OF COMPLAINTS AND FEEDBACKS 3

1.2. SUGGESTION BOX

1.3. If not within the level of

LTO 2019 Citizen's Charter Amended

LTO 2019 Citizen's Charter Amended