Appendix D - 16

Appendix 1

Regina Contact Center

2412 11th Ave
Regina, SK, S4P0K3
Tel: 306-337-6835
Fax: 306-337-6750

September 10, 2021

Jason Mancinelli
City of Regina
2476 Victoria Ave
Regina, SK, S4P 3C8

Community Support Program

Good day:

My name is Marcus Dyck and I am the Senior Business Coordinator at the CIBC Regina
Contact Center. I am writing you to champion the success of the Community Support Program
(CSP).

Part of my duties involve insuring the Safety and Security of our staff and the premises. At CIBC
we have had many encounters with people who are struggling with addiction and mental health
issues. Last summer I had found unconscious severely intoxicated individuals, that required
emergency assistance on multiple occasions, and had multiple incidents of graffiti, theft and
vandalism.

At the CIBC contact center we have a Purpose Statement, that is To Make Your Ambitions a
Reality. No one's ambition is to struggle with alcoholism, find some where to sleep, overdose in
an alley, or rely on emergency services to get the help they need.

In conversation with some of these people they have solicited my advice on where to find
shelter, and help to turn their life around. Normally with nearly 400 management and staff on
site, no one has ever felt that we just want these people gone. The compassion of those in our
contact center reflects our culture, and everyone here wants to see these people thrive at life
once more.

The few times I had contacted the CSP early in the summer, I was impressed with the response
time of the CSP Workers. More impressive is the proactive approach the CSP uses. Since the
inception of this program I have noticed that there isn't any broken glass to clean up every
morning, the damage to our building has diminished, and I haven't once had the anxiety of
potentially finding an over dose victim behind the building.
 Appendix D - 17

The management and staff at the CIBC Regina Contact Center are truly thankful for the hard
work of the Community Support Program. As such we would strongly encourage your careful
consideration regarding the continuation of this program.

Respectfully,

Marcus Dyck
Senior Business Coordinator