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The customer is always right

It was my initial reaction when I read the phrase "the customer is always right" to believe it to be

true. This reaction was based on personal experiences in the restaurant industry, where if a client

is dissatisfied with his or her meal, he or she may simply request a replacement meal with no

questions asked. This, I believe, is no longer the situation currently. For a variety of reasons,

which I will explore in this essay, I do not believe that the customer is always correct.

Considering the customer's perspective was my first step in evaluating this concept. While it

would be ideal for everyone to be correct all the time, this isn't possible. 'The customer is always

right' emphasizes immediate customer pleasure at the expense of the experience's overall

outcome, which is a crucial component. No matter how pleased a client is with their service

throughout the encounter, if the conclusion isn't what they desired, they won't be content.

The other side of this saying is how it affects your ability to give excellent customer service.

Anyone attempting to provide outstanding customer service has the obvious objective of creating

a satisfied customer. While customers may believe they are always right, entering a customer

contact with that mindset misses the expertise and experience that the service provider may

provide.

To summarize, I talked about my views and ideas on the topic, as well as the measures I want to

take to make the shopping experience better for the consumers. There may be a disconnect

between what people say they want and what they really do but paying attention to consumers is

critical. Knowing what your consumers want is critical, as is treating them with civility, respect,

and sincerity. In the end, they are the ones who come back and tell others about your business.