Steps for Complaints , Recall and ADVERSE EVENT

Complaints Or Cretical Compalints

1 Customer will send complaint by Email , call, or SMS

2 will send our staff for solving problem within 24 hr

3 if needs spare parts or has a manufaturer defect will resend complaint to manufature

4 we will send email to NHRA regarding this complaint

5 Manufaturer will send us the solution to solve the problem with end-user

6 we will inform NHRA about the last update for this complaint

7 this compalint will be in our system history for any future problem

Recall

1 Manufacturer will send us official Letter for any recall

2 we will inform NHRA about the last update for this recall

3 Manufacturer will take an action for this recall

4 We will update NHRA and will save this our system history for any future problem

Adverse Event

1 Customer will infrom us about the problem by Email , call, or SMS using our complaint form

2 We will forward this problem to Manufaturer to analyze and take action

3 we will send email to NHRA regarding this complaint

4 Manufaturer must solve the problem

5 We will update NHRA and will save this our system history for any future problem