1

We are convinced that an open mind

can generate new thoughts and ideas
and that it is with new ideas that we
help our customers create new
solutions and increase profitability.

HANDBOOK FOR EMPLOYEES

at
KNIGHTEC AB

Dare to be the best

Exceed expectations
Show consideration

Is there something you feel is missing in the handbook, please contact your manager or human
resources.
 2

List of content

HANDBOOK FOR EMPLOYEES ........................................................................................................ 1

KNIGHTEC ............................................................................................................................................. 4
INFORMATION .................................................................................................................................. 6
Confidentiality commitment ............................................................................................................ 7
Loyalty obligations (according to current collective agreement) ..................................................... 7
WORKPLACE ......................................................................................................................................... 9
MOBILE PHONES .............................................................................................................................. 9
INTERNET .......................................................................................................................................... 9
WORK ENVIRONMENT ..................................................................................................................... 11
Occupational health care ................................................................................................................ 12
Wellness grant ................................................................................................................................ 12
WORK HOURS ..................................................................................................................................... 13
REPORTING TIME ........................................................................................................................... 16
PERSONAL DEVELOPMENT ............................................................................................................. 17
INTRODUCTION .............................................................................................................................. 17
DEVELOPING SKILLS AND KNOWLEDGE ................................................................................ 17
TRAVELLING....................................................................................................................................... 19
VACATION ........................................................................................................................................... 19
ILLNESS ................................................................................................................................................ 20
INSURANCE ......................................................................................................................................... 20
RESIGN FROM EMPLOYMENT ........................................................................................................ 21
 3

Audit log 2019-08-28

The following areas transferred to MyKnightec:

Illness (reference)
 4

KNIGHTEC
The employee handbook purpose
The handbook is designed to guide you as an employee through various issues
that arise during the time of the employment and to references to existing
frameworks and regulations. The handbook should be informative and extensive.
The ambition is that the most important information shall be included. Your
closest manager can direct you to the right person if you cannot find the answer
in the handbook.

Mission
We create a better future through the development of people and technology.

Vision
From worked hours to a valued business model.

Business concept
KNIGHTEC shall increase customers and employees’ competitiveness within the
company’s business area.

Our values
● Dare to be the best
● Exceed expectations
● Show consideration
 5

Labor union agreement

KNIGHTEC is a member of, and has signed a labor union agreement for, STD
(Swedish Technology and Design) through the employers’ association ALMEGA
and the employee parties Unionen as well as Swedish Engineers. Current
agreements can be found on Connect under terms of employment
(anställningsvillkor).
Local club
Sveriges Ingenjörer are represented at KNIGHTEC. For more information, see
Connect/ At work.
Staff club
The personnel club is located in the Southern region. The personnel club is
responsible for social activities in the office and collaborates with the office
manager for different activities. For more information and membership fees,
please contact the office manager. To be part of the personnel club is naturally
voluntary.
In East, there is a Party club that organizes social activities. Contact the office
manager for more information.

Quality
We ensure and measure the quality of our work based on ISO 9001, but we are
not certified. High quality relies on the continuous improvement of work that
constantly needs to be ongoing. Through clear procedures and processes we
ensure to deliver in time and with sufficient cost and quality, regardless of
assignment size, type of service or product. We strive to constantly improve our
working methods in order to maintain the high quality of our relationships with
customers and employees.
 6

INFORMATION
The information within and from KNIGHTEC should be swift, simple and correct. As an
employee of the company we are affected by a confidentiality commitment under the
mandatory Swedish legislation and the current labour union agreement, which aims to protect
KNIGHTEC and our clients.

External information
External information is all the information about KNIGHTEC intended for recipients
outside the company. The CEO is responsible for all material and is also
responsible for all contact with the media. When this is not possible, the CEO shall
always approve the material. The aim is to always provide a unified image of the
company. Two or more people should never provide information about the same
thing. When it comes to articles in journals, these shall, naturally, be written by the
person who has the highest level of expertise. We encourage people to give tips or
drafts of articles. Financial information shall always be disclosed and/or
commented by the CEO.
For advertising in catalogs or similar, contact the CEO.

Internal information

Connect/ Website
Internal information occurs in a number of different forms. On Connect you will find
most information regarding the company. Responsible for Connect is Jenny
Strandberg, IT. When you have news or other information that you want to post on
the website, contact Mari Schäder or Mathias Båth.
Information- and consultant meeting
Information meetings, consultant meetings and similar are organized
approximately 6 times/year in the office and within the business area. You will
receive more information about this from your closest manager.
Monthly newsletter
The first working day of each month, the CEO publishes a newsletter on Connect
where he informs about events occurring in the company. The monthly newsletter
can be found under Start – News – Letter from the CEO.
Regional newsletter
Each business area sends out a newsletter which informs about events within the
business area. The letters can be found, and are archived, on Connect.
 7

Security of information
In addition to the confidentiality commitment below that covers all employees, you
may be asked to sign a confidentiality agreement for a specific assignment when it
regards client information. Generally, you as a consultant should divulge as few
details as possible about your work to people outside the project. This applies at
home, in the office, and towards clients. When traveling, you should naturally
“advertise” the company, but be aware that the person next to you may be a
competitor to our company or one of our clients.
The responsible person for our information is the CEO. At the local level, your
immediate manager is accountable.

Confidentiality commitment
With reference to the law 1990:409 on the protection of corporate secrets.
The employee commits to, during the period of employment in the company and
for a period of five years thereafter, not for themselves or on behalf of others,
disclose or use confidential information about the company and its business (this
also applies to the company’s subsidiary/associated company’s affairs).
Confidential information” in this confidentiality agreement refers to every
enlightenment, data, and information displayed for or handed over to the employee
or that the employee otherwise received. Confidential information can be of any
form such as scientific, technical, operational, financial, or other economical
information. Confidential information is confidential regardless the form in which it
occurs, if it is documented or not, is stored on ADB-media, or can only be
produced by the means of a technical device. The previous applies except for
information that is or becomes generally known in other ways than through breach
by the employee against the content of this agreement.
What has been said above also applies to all the information which the employee
received or otherwise obtained concerning the company and its
subsidiaries/associated clients. The employee is also required to sign such
confidentiality agreements that are issued and will especially be issued in
connection to assignments for customers, clients. Breaches made by employees
against such confidentiality agreements also constitute a breach against this
confidentiality agreement.

Loyalty obligations (according to current collective agreement)

The employer and the employee shall show each other respect, loyalty and trust.
Employees shall observe discretion with relevant information company. It is not
allowed to perform work for your own or anyone else's behalf which competes with
the company. The employee must also not undertake assignments or conduct
activities that may adversely affect performance, both in terms of time and time
energy. The one who intends to undertake sideline work of more extensive kind
will first consult with the employer. These obligations apply throughout the
employment period, i.e., even during the notice period, regardless of the employee
is unemployed or not (unless otherwise agreed in writing).
 8

Intellectual property rights etc.

The employee assigns to the company, without special compensation beyond
what the employee is entitled to according to mandatory legislation and the current
labor union agreement, all rights to all intellectual property rights, including all
rights to patentable inventions as far as allowed under mandatory law, which the
employee themselves or together with others produce in connection with
employment. The company is therefore granted the ownership, as well as the full
right of disposal, to all intellectual property rights, which for example means the
right to further reassign the intellectual property right. The company also obtains
through this agreement the ownership and the exclusive right of disposal of all
other material that the employee themselves or together with others fully or
partially produce in connection to the employment.
It is the responsibility of the employee to assist the company to fully benefit from
the rights referred to in this paragraph. The transfer applies even if the rights
incurred outside working hours and outside the company’s premises. The
company is further allowed the right to change the protected work and the
employee waives their right of naming.

The return of information and materials

When the employee leaves their employment with the company, the employee
shall at the very latest on the last day of the employment or, if applicable, on the
day when the employee is relieved of work, return all confidential information and
other property that the employee has in their possession, in whatever form it
occurs, to the company.
 9

WORKPLACE
MOBILE PHONES
For information about mobile phones, see My Knightec.

INTERNET

Network within KNIGHTEC

All office servers within KNIGHTEC are connected in an intranet. In this network,
you can access a number of functions.
Connect
Within KNIGHTEC, there is Connect which is a tool for collaboration. There you
will find all important written information. With the help of web access and web
mail, you can access Connect and check your email wherever you are. The only
thing necessary is access to the internet. More information about this can be found
on Connect/IT.
FTP
To send large files (eg, CAD-files) outside of KNIGHTECs network is it suitable to
use FTP. Information, user ID, and password are available on Connect/IT.
E-mail
All employees have their own e-mail address. You can forward emails to, for
example, the mailbox that you receive from the customer. Information is found on
Connect/IT. There you will also find guidelines for how to establish our signature in
the mail. For webmail, see Connect and the section above.
Einstein
Einstein is our sales tool and you can access it through Connect. Sign in with your
personal username and password. Update your resume regularly (see instructions
on Connect under Development)
Based upon uploaded data, a resume is created for every employee. Here, sellers
can search for a suitable consultant upon requests from clients. As a consultant,
you can for example search through project experience to find colleagues who
previously have had assignments for the client where you are working.
Remember to always keep your resume updated and attractive. Make a routine of
inserting your last project before it has ended. This simplifies the seller’s work and
the customer has the opportunity to take part of an accurate and interesting
resume early on.
 10

System of templates
In our system of templates, there are templates for projects and assignments, the
market, employees, and letters. Access to the system of templates requires a
KNIGHTEC computer. The templates for project and assignments are governed by
our business system.
 11

WORK ENVIRONMENT

KNIGHTEC strives to create meaningful and stimulating jobs where the

employees themselves are involved in the design of their own work situation
and participate in the process of changing and developing the workplace. We
want you to have the opportunity to work in a good environment that prevents
illness and accidents from occurring. For this to be possible, it is important that
you inform your immediate manager of any risks, shortcomings, etc. in the work
space that is discovered both in the clients’ spaces and your Knightec office.
For preventive care and rehabilitation, Knightec has signed an agreement with
Feelgood.
We work with systematic environment improvement in order to plan, manage
and control the business so that work environment requirements are fulfilled.
This is a part of our daily activities and consists both of the physical work
environment and the psychological and social conditions. Once a year, we
conduct a climate analysis to determine the status of for example employees’
job satisfaction, working environment, development and communication.
information, etc.

In our effort to be an attractive employer that offers our employees meaningful

and developing work, we need your help. For your manager to be able to sell
stimulating assignments, they need to know your skills. Knowledge is perishable,
therefore, always have your resume in Einstein updated. Describe what you can
contribute with in order to achieve the company’s goals, as well as what
opportunities you see, in the annual goal and development discussion. Dare to
be the best and show business acumen to customers. If you have comments on
areas of improvement, you are always welcome to contact your closest manager,
HR or the CEO.
Regarding the physical work environment, we want it to maintain a high level.
Illness and accidents are to be avoided as far as possible. Knightec supports
efforts to make changes that are required to meet this. Notify your closest
manager, HR, or the CEO of any risks, shortcomings in the workplace, etc. that
are discovered both on the customer’s end and at the Knightec office.
We will achieve our goals through a good relationship and open dialogue with our
employees, customers and between offices, clear development plans and a
consistent and well thought out recruitment process.

Incidents
If any incidents* happen at the workplace, report this to your nearest manager and
writing to medarbetare@knightec.se:
● When did the incident occur?
● Where did the incident occur?
 12

● What was going on when the incident occurred?

● Describe the incident.
In case of serious accident, this is reported to the safety officer and the Work
Environment Authority by the employer. Thereafter, Knightec looks over how to
avoid the same event again.
* An incident is an event that could have led to an injury or an accident but that
ended well.
Situation analysis
Once a year, we perform a situation analysis to probe the current situation in the
organization. We look at how our goals and values are perceived, how the
communication and information in the company functions, the physical and
psychosocial work environment in the office and at the customer, development
and participation. The material is carefully analyzed and based on the analysis we
focus on an area that we work with at all levels within the company, in order to
develop Knightec and be an attractive employer. See Connect / At work /
Development.

Occupational health care

See My Knightec
Computer glasses
See My Knightec

Wellness grant
See My Knightec
 13

WORK HOURS

At KNIGHTEC we apply a 40 hour work week. At the local offices the work hours
are 8-17 (8a.m.–5p.m.) with an hour lunch. You also have the possibility to flexible
hours with 1 ½ hours in the morning and 1 ½ hours in the afternoon. When working
at a client’s office you follow the work hours that apply there. Midsummer’s eve,
Christmas eve and New Year’s eve are holidays. A Time reporting system governs
excess time, eg ordered overtime. You register your worked hours in the Report
Register in Maconomy. Login is via Connect.

Weekly work hours

In accordance with our union agreement (STD Svensk Teknik och Design) a full
work week is 40 work hours.
Midsummer’s eve, Christmas Eve and New Year’s Eve are equivalent with
holidays.
Our office hours are the following:
Ordinary work hours 08.00-17.00 (8a.m.-5p.m.)
Lunch 12.00-13.00 (12a.m.-1p.m.)

Flexible work hours 07.00-08.30 and 16.00-17.30

(7a.m.-8.30a.m. and 4p.m.-5.30p.m.)
Flexible lunch 11.30-13.30 (11.30a.m.-1.30p.m.)
It is up to you to keep track of your work hours. We shall normally work 40 hours
per week and you report your time in the time reporting system on Connect.
When working at a client’s office/site you follow the work hours of the client. If the
client work hours are longer than KNIGHTEC’s, the following applies:
For extra work hours (e.g. for compensation of days off) the extra hours are added
to your time bank to be extracted at another appropriate time. For demanded
overtime, overtime compensation is issued according to agreement (for more than
30 minutes per day), unless other agreements are made.
Deviations from the above explained norm for work hours may apply in specific
cases if asked by the client. In each specific case, an agreement shall be met
between the employee and the responsible sales representative at KNIGHTEC.
 14

Internal time
For reporting of internal time, the organizer of the meeting/activity/course or your
closest manager shall inform you how to report time for the activity, both the
amount of time and on which project number to report. If you have not received the
information, ask your closest manager before the activity takes place. In most
cases, internal time counts on an hourly basis.
Overtime
Upon working more hours than your standard 40, you are compensated according
to the table below, provided that the overtime is requested by the employer and
approve by the client. Requested and previously approved overtime is reported
and compensated.
When reporting overtime in the time reporting system you can choose if you want
to receive the compensation as money (on your salary) or as vacation hours
(hours in the time bank). Compensation chosen as vacation hours may not be
used to achieve a general decrease in daily work hours during the year. Therefore,
a certain amount is always compensated as money even if you choose vacation
hours.
Definition
Time between 06-20 (6a.m.- Overtime 1 (ÖT 1)
8p.m.) regular Monday to Friday
(i.e. not holiday)
Other time OT 2 (ÖT2)
Money compensation
OT1 1,93 x hourly wage
OT2 2,41 x hourly wage
Vacation hours compensation
For each worked overtime hour, one hour is added to the time bank. The rest of
the compensation is in money according to the following:
OT1 1,93 x hourly wage * number of hours x (1/3)
OT2 2,41 x hourly wage * number of hours x (1/3)

When working overtime at a time not connected to your regular work hours,
compensation is made for a minimum of three hours, unless interruptions are just
for a meal. When performing this type of overtime work, travel expenses are also
reimbursed. If you receive a request like this from your client, contact your closest
manager for approval.
 15

Time bank
Time off using hours from your time bank shall be discussed with your closest
manager and is on first hand to be used for days when the client’s office is closed.
Apply for vacation according to the set time frames depending on the vacation
length (see chapter “Vacation” later in the document).

Time bank regulations:

The maximum and minimum levels for time in your time bank are +80 and -40
hours respectively. The hours are adjusted up and down at the time of salary
payment each month. It is not possible to report more than 80 hours in the time
bank. If you try to report more than 80 hours you will receive a message telling you
to choose to cash some hours in money.

If you choose to work more than 40 hours per week, the additional hours will be
added to your time bank on an hourly basis. You can also choose to cash those
hours in as money.

The time bank is dynamic, which means that it is changed when;

● Hours are added according to instructions above

● Hours are used for vacation
● Hours are cashed for money (which is done in the time reporting system)

When reporting overtime (OT1 or OT2) the hours are adjusted and divided into
time and money automatically. That means that the time in your time bank is hour
by hour (1:1). You can always see your current time bank balance in Maconomy.

When ending your employment, the time bank is corrected through addition or
deduction on your last paycheck.

Compensation of additional hours for part-time1

If you have a part-time employment and have worked more hours than your
ordinary work hours, but not more than a full-time employment, you will be
compensated for each hour with 1,24 x hourly wage. If you as a part-time
employee work more than full-time hours, all hours outside of full-time hours are
compensated as overtime.

1
According to union agreement
 16

Reduced (intermittent) work hours2

If you work reduced hours or are on part-time parental leave, e.g. six hour work
day, the work hours are not further reduced if the work week includes a holiday
that is covered by your reduced hours.
For example, your work hours are not further reduced if you are off on Mondays
and the Monday happens to be a holiday (e.g. Easter Monday).

Interrupted weekly rest3

By law, you are entitled to 36 hours of uninterrupted weekly rest. For unavoidable
interruptions you will be compensated according to the following: 1% of your
monthly salary per interruption. After four interruptions in one year, you are entitled
to two days paid vacation and an additional half day vacation (4h) for each
interruption after that. After the tenth interruption you receive a full day of vacation
per interruption. The hours are added to your time bank. Contact HR for more
information.

REPORTING TIME

Use the time reporting system at Connect to report your work hours. Time
reporting shall be done at least once a week, at the latest by 08.00 Monday
morning the following week. At the last day of the month time reporting is done
immediately. Instructions for reporting time and expense reports are available on
Connect/At Work/Projekt och fakturering.

Remember
Always report your time before leaving for vacation or other leave of
absence. Any compensation, reimbursement or deductions are made with a
month’s delay, e.g. if you are on parental leave you will receive full salary for the
first month and the deduction is delayed a month which means that you will have a
deduction on your first salary after returning to work.

If your client requires separate and signed time reports with the invoice, it should
be mailed/faxed/emailed to administration. Administration needs the copy by the
1st of each month, at the latest.

Travelling expenses and travelling allowance shall be reported as part of the

expense reporting segment of the time reporting system. All hours worked for a
client, including e.g. after-hours and computer hassle, shall be reported to that
client (via project numbers in the time reporting system) and invoiced to the client.

2
According to union agreement
3
According to union agreement
 17

PERSONAL DEVELOPMENT

We want to have a good introduction to the company when your start your
employment. Personal development is important to enable you to grow with the
company. Therefore, you must have the possibility to further develop your skills
and knowledge. You will meet with your closest manager twice a year for a
development meeting.

INTRODUCTION
As a new employee, a good introduction to the company is important. Your closest
manager is responsible for your introduction. Introduction seminars are arranged a
few times per year. The introduction seminar is a two-day seminar where you
discuss e.g. your role as a consultant, generating leads, development and support
systems as well as the KNIGHTEC soul. You will be invited to an introduction
seminar sometime during your first 1-3 months at Knightec. In combination with
this you will also perform a web based introduction in time reporting, vacation
policies, parental leave and benefits to give you the best start possible.

DEVELOPING SKILLS AND KNOWLEDGE

In order for KNIGHTEC to develop our employees need to develop. This is

achieved in a number of ways – through the daily work, through participation in
various projects at the office or with the client, through knowledge sharing, internal
or external education, attending exhibitions, seminars etc.
When it comes to the development of skills and knowledge, we do not limit
ourselves. Competence is all the different resources you can use to reach desired
results within your area of work. To achieve results, you need to have knowledge,
will and energy. Developing competence means gathering knowledge in various
fields, learning new skills and methods, experience, self-awareness and
confidence as well as development of your life style competence (health).
In the development meeting with your closest manager, a personal plan of action
will be established for each employee with personal goals and possible actions
that need to be taken to reach the goal. In this plan of action, a competence
development activity may be to work with a more experienced colleague, personal
studying, being involved in a complicated project, participating in client meetings,
being a mentor, having a mentor, help with improving your health etc. The list of
things you can do for personal development and competence can be made long.
 18

Further education and courses

KNIGHTEC provides education in both personal and company development. At
Connect you will find some qualitative courses in all our competence areas as well
as leadership, etc.
Educations that builds company development and relationship development
include the autumn conference (for KNIGHTEC employees only), company
introduction seminars, as well as local arrangements, sometimes only for
employees, sometimes with partners and sometimes with clients or potential
employees.
If you will to attend a certain course, discuss with your closest manager. You are
off course welcome to have your own suggestions on relevant educations that you
wish to take part in if you cannot find a suitable alternative in Academy.
Remember that we are all responsible for our own personal growth and
development!

Payment during courses

Always plan participation in courses together with your closest manager to ensure
that you are in agreement on the terms before the course starts. The following
applies:
- The company pays for travel, food and accommodation
- The employee receives regular salary for normal work hours
- The employee contributes with time outside normal workhours
- Travel allowance and travel time compensation does not apply

Development meeting
Development meetings are held twice a year with the aim to ensure your
development and thereby KNIGHTEC’s development. The meeting is short and
focus is on goals (follow up and new) to keep moving forward. The result of each
development meeting is a target level of performance for your role, additional
personal goals that are in line with your personal development as well as
Knightec’s overall goals and possible actions that need to be taken in order to
reach set goals. You and your closest manager will have one in-person meeting in
the fall and a meeting in person or online in the spring. It is your responsibility to
reach your set goals with the support of your closest manager. You will document
your goals and actions in My Site which both you and your immediate manager
has access to.
The development meetings follow a standardized setup. The setup is documented
in “Mål- och lönesamtal” on Connect/At Work/Utveckling (on page 5 you find a
guide for preparations).
 19

TRAVELLING

For information about travel, see My Knightec (My benifits/Employment/Business

trips/ Travel)

VACATION

For information on the vacations below, see MyKnightec (My

benifits/Employment/Terms of Absence):
Vacation
Parental leave
Leave of absence
Permission
6th of June
 20

ILLNESS

For information about illness see My Knightec

MyKnightec (My Benifits/Healthcare/Sick leave)

INSURANCE

For information about insurances see My Knightec (My Benifits/Pension and

insurance/Insurance throught employment):
TGL
TFA
AGE

For more information about insurances see My Knightec:

(My Benifits/Employment/Insurances)
Travel Insurance
Group Insurance
Optional insurances
 21

RESIGN FROM EMPLOYMENT

The resignation of employment shall be made in writing by the employee and is

followed up with a meeting with the closest manager. Individual time frames for
notice apply. When resigning you have the right to receive a letter of reference that
states your employment and evaluates your achievements at the company. It shall
be submitted within one week of being requested.

Rules of employment
If you want to end a permanent employment, do so in writing by filling out the
resignation form that is available at Connect, email it to your closest manager and
follow it up with a meeting with them. In this meeting, the time of resignation and
notice time frame is confirmed (see below).
For a fixed term employment, the rule of thumb is that the employment is
terminated once the agreement time has ended, when the work is completed or
when the season is over, unless you and your closest leader have agreed on other
conditions. During the time of notice you have the right to full payment and other
benefits of employment.
The time of notice for permanent employment is displayed in the table below. Your
closest manager and you may agree together on a longer time of notice. For
probation employment and for persons working beyond retirement age, a common
time of notice of one month is applied.

Time of notice for resignation by the employee

Employment time in the company <2 2-6 >6
(in years)
Time of notice in months 1 2 3

Time of notice for resignation by the employer

Employment time in the <2 2-4 4-6 6-8 8-10 >10
company (in years)
Time of notice in months 1 2 3 4 5 6

Access to systems during time of notice

Access to systems during the time of notice is determined in agreement with
closest management. In case you intend to go to/start a competing business, your
access to Connect, internal folders, distribution lists, business systems and CV-
data base will be cut a week after your notice of terminated employment. During
the notice period you have access to email, time reporting and phone. In the case
 22

of you needing access to internal folders to fulfill your tasks, please turn to your
nearest manager to arrange it.

Mobile phone number / contract

In order to keep your KNIGHTEC phone number as your own you will fill out a
form with business support. Should any questions arise, please contact
telefoni@knightec.se.

Letter of reference
If you terminate your employment at KNIGHTEC you have right to receive a letter
of reference. The letter of reference describes what you have done during your
employment and how well you have executed said tasks and projects. A certificate
of employment can sometimes also be necessary to prove that you have a
permanent employment when you for example want to get a loan from the bank.
Talk to your closest manager or HR-representative for a letter of reference or
certificate.

Survey for resign of employment

When resigning from your employment, we would like you to share with us your
view of how your time at Knightec has been and how you perceive the company
as an employer. This is done by filling out the survey for resignation of
employment that will be emailed to you.