Note

Operation managers are not responsible for promoting goods/services. It is the marketing -
functional area that is responsible for assessing consumer wants and needs and selling and
promoting the organization’s goods or services
Often, the collective success or failure of companies' operations functions will impact the -
ability of a nation to compete with other nations
There are very few pure goods or pure services, so most companies sell product packages -
which combine goods and services. Therefore, most production systems involve a blend of
goods and services
Operations, marketing, and finance are naturally dependent upon one another -
Greater customer involvement leads greater variation in the goods and services provided. -
This creates greater variation in production or service requirements and results in more
complexity in the design and management of operations
‫ هذا يخلق تباي ًنا أكبر في‬.‫تؤدي مشاركة العمالء األكبر إلى تباين أكبر في السلع والخدمات المقدمة‬
.‫متطلبات اإلنتاج أو الخدمة ويؤدي إلى مزيد من التعقيد في تصميم وإدارة العمليات‬
There are very few pure goods or pure services, so most companies sell product packages -
which combine goods and services. Therefore, most production systems involve a blend of
.goods and services
Service operations cannot use inventory as a hedge against unpredictable demand -
- Customers' willingness to pay for goods or services sets the value of these outputs
- .Models are useful, but their use does not guarantee the best decisions
-Operations management requires a blend of knowledge and people skills
Rather than craft production, assembly lines used the concept of division of labor to divide -
the production operation into a series of small tasks which were so small that very little skill
.was required of the workers
- .Some transformations result in the output being worth less than the inputs
- .Service operations tend to be more labor intensive than manufacturing
the greater variation of inputs in services tends to make -
measurement of productivity more difficult in services than in manufacturing
.One concern in the design of production systems is the degree of standardization -
Operations are also relevant to nonprofit organizations such as hospitals and police and fire -
departments
.Customer contact tends to be much higher in services -
The Pareto phenomenon is one of the most important and pervasive concepts that can be -
applied at all levels of management
Ethics issues are touching on all areas of management, including operations -
Operations and sales are the two line functions in a business organization. All other -
functions including accounting, finance IT, and human resources exist to support these two
.line functions
Models are valuable abstractions and simplifications of real, complex phenomena -
.- In addition to operations, sales is considered a "line" function
- :product package" consists of combination of goods and services
Business organizations consist of three major functional areas which, ideally support each
.other
-
Questions
The part of a business organization that is responsible )1
for producing goods or services is called operation (t)
operations management The management of systems or )2
processes that create goods and/or provide services (t)
service are physical items that include raw materials, parts )3
.subassemblies, and final products (f)
value added a sequence of activities and organizations involved in )4
producing and delivering a good or service (f)
Services are activities that provide some combination of time, )5
location form or psychological value (t)
,Operations and supply chains are intrinsically linked )6
and no business organization could exist without both (t)
when supply greater than demand result wii be costly and wastful (t))7
the ideal situation for a business is to achieve an economic match of )8
supply and demand (t)
The three basic functions of business organizations )9
a)Finance
b)operations
c)marketing
d)all of the above
Finance is concerned with the creation of goods and )10
Services (f)
Marketing is concerned with promoting and/or selling goods )11
or services (t)
Operations function is concerned with the creation of goods and )12
Services (t)
The operations function consists of all activities that are )13
directly related to producing goods or providing
services (T)
Manufacturing and Service Organizations differ mainly because )14
manufacturing is act-oriented and service is good-oriented (F)
manufactring often involve a high degree of customer contact than )15
good does (f)
Service operations are often subject to a higher degree of )16
variability of input (t)
)Measurement of productivity can be more difficult for services 17
.t)) due largely to the high variations of inputs and outputs
Quality assurance is usually more challenging for manufacturing )18
)f(
Product designs are often easier to patent than service designs (t) )19
Employee turnover is high in services, especially in low-skill jobs (T) )20
Jobs in services are often more structured than in manufacturing )21
(F)
The operations function includes many interrelated )22
activities such as
a) Forecasting
b) Capacity planning
c) Scheduling
d)all of above
which of the following is considered on of the operations )23
responsablity
a)planning
b)organing
c)controlling
d)all of the above
The Operations Function consists of all activities directly related to )24
producing goods or providing services (T)
A primary function of the operations manager is to guide the )25
system by decision making (T)
Operations managers spend more time on system operation )26
decision than any other decision area (T)
)27
.
.