Bermejo, Rom Cris

CBET17-503E

Case Study 1: Performance Management at Network Solutions, Inc.

1. Overall, what is the overlap between Network Solutions’ system and an ideal system?

2. What are the features of the system implemented at Network Solutions that correspond to what
the module described as ideal characteristics? Which of the ideal characteristics are missing? For
which of the ideal characteristics do we need additional information to evaluate whether they are
part of the system at Network Solutions?

3. Based on the description of the system at Network Solutions, what do you anticipate will be
some advantages and positive outcomes resulting from the implementation of the system?

4. Based on the description of the system at Network Solutions, what do you anticipate will be

some disadvantages and negative outcomes resulting from the implementation of the system?

1. Overall, what is the overlap between Network Solutions’ system and an ideal
system?
After reading the Case Study about the Performance Management at Network
Solutions Inc., below are the commonalities that Network Solutions and Criteria for an
Ideal Performance Management System.
a. Network Solution Inc. tackles about the detailed information that their new
Performance Management System will have and this compliments one of the
criteria of having an ideal Performance Management, stated that good system
should provide a concrete and detailed information about how they will be
graded and to be to meet these certain settled expectations.
b. Since Network Solutions has the idea of aligning individual performance
objectives with organizational goals by focusing i=on the employees
 development, it is a commonality in Strategic Congruency criteria that the
ideal Performance Management System have, wherein, stated that individual
goals must be aligned with unit and organizational goals.
c. According to the criteria, having a meaningful Performance Management
Standard has something to do with series of ways. One is, Performance
Management System is considered as meaningful is it is important and
relevant. Second, it must emphasize only the functions that are under control
by the employees. Third evaluation evaluations must be take place regularly
and in right moment. Then, system should provide for the continuing skill
development of evaluators. And lastly, results should be used for the
administrative decisions. Network Solution’s Performance Management met
this criteria after stating that the senior should use the system with all their
direct reports and to demand and utilize output from the new system.
d. Openness is one of the criteria that the Network Solution Inc has met,
Network Solution Inc. proves that they have an open communication between
the Senior ranks and the lower positions after the consultation of the designer
before making the system, while and until the end of process.
e. Network Solution hardly aims to pushed for standardization of Performance
Management across all divisions and calling for the involvement of employees
in training about talent management and assessing any needs in their divisions
that the new system would not address which unquestionably met the criteria
of the idealist Performance Management System in giving importance to
putting the standards and ongoing training of the individuals in charge of
appraisal and managers.

2. What are the features of the system implemented at Network Solutions that
correspond to what the module described as ideal characteristics?

Network Solution Inc.’s Performance Management System and Ideal Performance

Management System correspond their features in terms of; SPECIFICITY,
STRAGITICALLY CONGRUENCY, MEANINGFULNESS, OPENNESS and
STANDARDIZATION.
Which of the ideal characteristics are missing?

As for the missing criteria of Ideal Performance Management System, Network

Solution Inc. doesn’t include the following criteria that can make the Performance
Management System more effective and competitive.

 Context Congruence- Network Solution should have include this

criteria, tackles about aligning their organizational goals to the
culture of the organization.
 Thoroughness- the Incorporation should have put detailed
information about the system and in its four dimensions.
 Practicality- Network Solution did not include the involvement of
money in their Performance System. It is very important to always
consider the money to spent in each management to at least track if
the company or institution get the best quality out of their
monetary investments.
 Identification of effective and ineffective performance- Network
Solution should put more details about targeting the Identification
of effective and ineffectiveness performance of the employees in
the company since productivity is what matters to the employee-
employer relationship the most.
 Reliability- it is a must that each Performance Management
System in the company to have a reliability. This is where the
company can prove that they can provide accurate and only
accurate information.
 Validity- in connection with reliability, validity is always after it.
Validity forms a big part in a matter of trusting the company
administration and management. As long as the higher ranks
provide accurate and valid information, there would be a bigger
possibility that the employee would trust the administration.
 Acceptability and Fairness- Fairness is one of the most abundant
issue that each company in the whole world have. Many
 employees experience a lot of inaccurate result just because
unfairness has been hindrance on their performance. Network
Solution should include an assurance to employees that they would
get the fairest treatment during the evaluation in the company to at
least make the employee comfortable to the new system.
 Inclusiveness- the Institution should have good systems that
include input from multiple sources on an ongoing basis.
 Correctability- correctabilty can be not mainly needed in the
Performance Management, but, it also plays a huge part in the
Management System in terms of flexibility. Performance
Management System should be flexible in correcting problems and
issue to at least avoid the same errors in the future,
 Ethicality- holistically, being ethical should always have to be the
top priority in making any decision in the company. Network
Solution should include an ethical standard not only for the sake of
being ethical but also to practice being compliance in respecting
each employee’s privacy.

For which of the ideal characteristics do we need additional information to evaluate

whether they are part of the system at Network Solutions?

I think, in order for us to be able to know if they are part of the system in Network
Solution Inc. we have to consider prioritizing being practical and thorough. Practicality;
for us to be able to know if the company’s budget is enough for making this Performance
Management System. And Thoroughness to be fully detailed about the information of the
Performance Management System in four dimension of the organization.
3. Based on the description of the system at Network Solutions, what do you anticipate
will be some advantages and positive outcomes resulting from the implementation of
the system?

Actually, a lot of advantages can be recognized of using this Network

Solutions Inc. new System, but focusing to what is important, it is a very good
investment since the system was standardized and systemized. Employees would
no longer the anxiety of being graded with biased and employers to have proper
guidance to what and what not should be included in grading employees
performance and duty in the company.

4. Based on the description of the system at Network Solutions, what do you anticipate
will be some disadvantages and negative outcomes resulting from the
implementation of the system?
As for the disadvantage, the major problem that could exist during the
process of making and while using the Performance Management System of the
Network Solution Inc. is the budget. Network Solution designing team did not
include the monetary plan of the System, the money needed during the process
and the money that the company can possibly pay for maintenance of the system.
Monetary plan should always include in the consideration and always to target the
best quality of product and service in cheapest price.