Professional Documents
Culture Documents
Business Development
Order data insufficient from customer 3 3 9 Review of order through Order Enquiry process 1 4 4
1 Enquiry Special customer requirements not clear 2 4 8 communicate with customer and clarify 1 4 4
Affects Quality
Enquiry records maintained & send in written to the
the need information to the customer not clear Delivery delay 4 4 16 1 3 3
customer
Difference in submitted quote and received P.O. with
3 4 8 Order Enquiry Form available 1 4 4
2
technical & delivery terms
Quotation and Cost Sheet
P.O. amendments not communicated to internal personnel 2 4 8 Amendment to order reviews are informed through email 1 4 4
discus with the technician the new items before starting the
incorrect method Quality of work 2 4 8 1 4 4
calibration
UUT not ready for calibration delay 2 4 8 communication with customer and confirm the dates 1 4 4
Impact on cost
bad packaging and quality of 2 4 8 check list and packaging instruction 1 4 4
work.
1 to 4 Very Low No mitigation, no action is required, Monitor to ensure that the risk remains tolerable at this level.
Maintain assurance that the risk remains tolerable at this level. Monitor and manage by routine procedures, unlikely to need specific application of resources (managers
5 to 8 Low
and key staff).
Tolerable if the cost of reduction would exceed the improvement gained. Mitigate through management by specific reviews and monitoring of procedures (Managers)
9 to 12 Medium
but regular monitoring should occur.
Tolerable only if risk reduction is impractical or if cost is disproportionate to the improvement gained. Mitigate by implementing controls to reduce the risk to as low as is reasonably
13 to 15 High
practicable. Where this cannot happen, continual monitoring should occur.
16 to 25 Very High Intolerable, the risk cannot be justified, expect in extraordinary circumstances. Mitigate by ceasing all related activities.
L: Likelihood C: Consequences L: Likelihood C: Consequences Frequent (5) L(5) M(10) H(15) H(20) H(25)
RF: Final Risk Score High Likely (4) L(4) M(8) M(12) H(16) H(20)
5 Frequent 1 Insignificant R: Risk Scoring
RF = L x C R / RF: Risk Likely (3) L(3) L(6) M(9) M(12) H(15)
4 High Likely 2 Minor R=LxC
Scoring Low Likely (2)
3 Likely 3 Moderate L(2) L(4) L(6) M(8) M(10)
Contingency Plan be prepared shall final Risk Score
Not Likely (1) L(1) L(2) L(3) L(4) M(5)
2 Low Likely 4 Major where Medium or (RF) is high
L: Low, M:Medium, H: High 1-Insignificant 2-Minor 3-Moderate 4-Major 5-Severe
1 Not Likely 5 Severe