November 18, 2021

Service Message Qualification Form

Business Details (All fields are mandatory)

General Information
*This name is going to be delivered as senderName to end users.
Can differ from senderName (defined in SRT request) used to submit
Business name (original language)
messages from client to our platform.
SenderName cannot be on Cyrilics, but Business name can.*
Business name in English

Business Website

Business Description
Business Registered
Country/Location
(where the company is based)
Brand
Media Agency
Financial Institution
Community Organization
Governmental/non-Governmental Organization
Publisher
Commerce
E-Commerce
Service Type (Choose one) Real estate and construction companies
IT and internet companies
Education
Healthcare
Transportations
Retail
Other (Specify what)
 Other: Required

Business Integration Type One way

Which countries/destinations

Proprietar
y and Confidential | Viber Media S.à r.l
 November 18, 2021

messages will be sent to(Choose

one or more)
Info Chat Screen Requirements (information provided here will be displayed in the app)
Business Description*
(10-400 chars. Text Only. No URL)
*note that space counts like character
Business URL, Address and Phone
*all are mandatory

Service Message Details

Capability & Feature Specification

What type of messages are you sending
(choose only one option)* Promotional (Marketing)
*check what’s the difference between Promotional and Transactional
Transactional traffic in SRT group info
*if you mark “Both”, two different CHIDs have to be provided – Both (Other)
one for Promotional and one for Transactional traffic
Reseller
Source  Reseller name: Required
Direct Partner
Upload logo and Additional Documentation Logo
brand confirmation, certificate of registration, warranty letter,
etc. Additional documents
IF THE TEMPLATES ARE NOT IN ENGLISH, PLEASE PROVIDE A
TRANSLATED EXAMPLE TOO.

Sample message example(personal message) ALWAYS INCLUDE A FIRST PERSONAL MESSAGE.

Note: according to our guidelines the first message to
the user cannot be promotional EXAMPLES:

Dear miss <name>, your order has now arrived to our

shop, please come and collect it.
EXAMPLES:

1WAY:
1. Dear Ms. <name>, thank you for choosing to fly with
Sample of message <name of company>. We
Transactional messages must not contain any rich media have a new mileage program that can interest you.
content (link buttons, images etc).Plain text only! <For more info> button
2WAY:
1. Last day for our special summer sale offer in all of our
online stores – reply
"summer sale" if you are interested and we will send you a
coupon code.

Proprietar
y and Confidential | Viber Media S.à r.l
 November 18, 2021

Capability & Feature Specification

Business Launch Date mm/dd/yyyy

List of Chids that will use this service* Promotional Transactional
*check how to split traffic in SRT under group info
Chid xxxx Subchid yyyy
You don’t need to specify both Promotional and Transactional
if your client will send only one type of traffic. Subchid zzzz
I have read the new Viber document regarding template
registration and pricing changes Yes
https://infobip.sharepoint.com/SitePages/Viber-Service- No
Messages-%E2%80%93-Important-Updates.aspx
Pull
Desired MO Action* SMPP Forward
*Pick one
Only for 2way services
HTTP Forward Forward URL
Mail Forward Email address
Chid which will receive MO response
Choose only one.
(2way capabilities)

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y and Confidential | Viber Media S.à r.l