Setting up the informational interview

From: http://www.best-career-match.com/phone-scripts-samples.html#OnThePhone

Making That First Call

Remember, you are only going to talk to people, who want to talk to you about themselves and their
work. They are going to love having this opportunity to chat with you. And they usually give you longer
than 15 minutes, because it's an enjoyable experience for them.

Most people are scared to make that first call. All kinds of excuses will go through your mind, including
"Why would anyone want to talk to me?"

You may have to bribe yourself to make that first call. Prepare for it. Rehearse it with a friend if you
need to, using your phone scripts. Begin with people you know.

What Do I Say on the Phone?

Sample Introductory Phone Scripts:

PHONE SCRIPTS SAMPLE #1

"Hello, my name is Jennifer Jones and I'm and MBA student at Vancouver Island University. I’ve done
some research about your company and I’m very interested in learning more. I’d like to have a brief
meeting with a manager to learn more about the company and possible opportunities. "

PHONE SCRIPTS SAMPLE #2

Hint: When you have been referred by someone, you have a better chance of being received.

"Hello, my name is Jennifer Jones and I'm looking at getting into ___________ .
A mutual acquaintance of ours, _______________, has recommended that I call you. I’ve done some
research about your company and I’m very interested in learning more. Would you be willing to give me
10-15 minutes of your time either on the phone or in person at your convenience?"

If they agree to talk with you, then, watch the time. After 10-15 minutes, if the person is starting to
sound hesitant or impatient, you might say something like this: "I realize your time is precious, and I
only asked for 15 minutes. Are you all right with continuing this conversation, at this time?" This gives
you a graceful way of ending the conversation.

However, if the conversation is going well, you may not have to say anything. Use your best judgment
as to whether you need to bring this up. It can be tricky. Because you don't want to end the conversation
if it is going well.
What To Say If They Are Not Available
Possible Scenarios:

SCENARIO #1
You: "Hello, my name is Jennifer Jones and I'm and MBA student at Vancouver Island University. I’ve
done some research about your company and I’m very interested in learning more. I’d like to have a
brief meeting with a manager to learn more about the company and possible opportunities. " (It is more
effective if you know the name of the manager)

Secretary: "Unfortunately our managers are all busy and don’t normally take this type of call?"

Your Response: "I would be happy to speak to a manager another time. Would it be possible to make
an appointment with him? I can assure you that I’m only requesting 10 – 15 minutes of his time.”

Secretary: “I’m sorry, the manager’s calendar is completely booked up.”

Your Response: “I understand. Is there an Assistant Manager or an HR person that I could speak to? I
really appreciate any help you can provide.”

If they can't speak with you at any other time, then ask: "Would there be anyone else I could speak
with?" There is nothing wrong with asking this question.

If they give you a name, you need to ask: "Would you mind if I tell them that you suggested I call?"

When you receive permission, then you have an open door to that next person, because you can say:
"Mr. Smith, President of Acme International, suggested I call you."

SCENARIO #2
Employer: "No, I'm sorry I don't have time for this, right now."

Your Response: “I understand that you are very busy. Would it be possible to book an appointment to
speak to you at another time when you are less busy?

Employer: "This whole month is busy due to tax season."

Your Response: “Not a problem, I’m fine to book something for next month if that’s better for you."

SCENARIO #3
Employer: "Great I have a few minutes and can meet you right now. What questions do you have?"

Your Response: "Thank you very much. Before I ask my questions, do you mind if I ask you about
your career path first? I’m curious to know how you came to be the manager at this company.”

Be ready for the interview to happen on the spot!