INTERNET QUESTIONS? HERE ARE THE ANSWERS!

WHAT IS SATELLITE INTERNET AND HOW IS IT DIFFERENT FROM INTERNET AT HOME?

Look above you… there’s your data. Travelling 44,000 miles to space and back again. Given the distances,
transmission will be slower than at home, and can occasionally be impacted by weather or the ship’s
position. We do our best to keep everyone speedy by closely monitoring and managing the connections
but, remember, speed will vary and intensive activities like streaming content may not work at all times or
may be excluded from certain plans.

Here’s why: At home, Internet signals travel through cables to transmit information. At sea, these same
signals have to travel thousands of miles to satellites that beam the information back to land. Given the
distances involved, there will be some “latency”, or a delay, between when information is requested and
delivered. Additionally, satellite Internet may intermittently experience “blockage” or an instance where
the Internet antenna on the ship may not have a direct view to a satellite due to a large object such as
those beautiful mountains over there…

HOW DO I CONNECT MY OWN LAPTOP / TABLET / SMART PHONE?

It’s easy! Any device that can connect to WiFi can be used for your Carnival WiFi experience. Make sure
that the airplane mode is turned on as well as the WiFi and then connect to the “Carnival Wifi (ship
name)” network which should show up automatically. Our login page will automatically appear but if it
does not please go to carnivalwifi.com. From there, just choose your preferred plan and confirm your Folio
number and date of birth to begin browsing. Alternatively, you may use a voucher code if you have one or
access any of our free sites.

Tips for a smartphone or tablet: we recommend turning the airplane mode on before connecting to WiFi to
avoid any roaming fees. If you have any difficulties turning the airplane mode on, please ask any of our
team members to help.

Here’s an example on iPhones:

And in a typical Android setup:

WILL I BE CHARGED BY MY PHONE COMPANY IF I CONNECT TO CARNIVAL WI-FI?

No, you will not be charged by your phone company for connecting to “Carnival Wifi (ship name)”.
However, it is your responsibility to make sure that you are not using the cell signal or data from your
particular service provider. You can turn off the mobile data service by going into your device settings and
turning on the Airplane Mode. Depending on your device, Airplane Mode may initially shut down your WiFi
connection when turned on, but you should be able to turn WiFi back on separately (look for the airplane
and WiFi signals showing together). Carnival Cruise Line is not responsible for charges incurred by your
cellphone service provider. Typically your cellular provider will text you if you are on “roaming” to alert
you of fees you may incur.

HOW DO I GET BILLED?

Internet billing is integrated with the Sail & Sign card system. Once you log in and pick a plan, the amount
will be billed automatically through your Sail & Sign account. Receipts can be obtained via any of the Sail
& Sign kiosk, or from Guest Services.

WHAT IF I CAN’T CONNECT?

There could be several reasons that your device does not connect. First of all, make sure that your “Data
Roaming/Mobile Data” turned off. Second, make sure that your WiFi is switched on, if not, please do so.
Third, look for “Carnival Wifi (ship name)” and connect to it. Fourth, if nothing helps, you may also re-
start your device and try again. Although we try to ensure complete coverage throughout the ship, there
may be some areas of low coverage or no coverage due to complexity of the internal architecture.
Feeling technical? You can also double check your network and IP Address settings. If correctly connected
to “Carnival WiFi (ship name)”, the device IP address should start with: 10.26.___.___. If it does not
seem to pick up the network, check the following:
1. DHCP setting is enabled (to automatically pick up an IP address from Carnival)
2. No static IP address, Netmask, Gateway or DNS is set from your home or work network
3. No proxy server is set in your browser from your home or work network

WHAT IF THE PAGE I WANT TO ACCESS IS SLOW TO LOAD OR TIMING OUT?

Due to the nature of satellite Internet connection on a moving vessel, it is possible that interference,
partial or full blockage, or bad weather will cause pages to temporarily time out, especially when they are
load-intensive (i.e. banking pages, travel sites, etc.). If this happens, it is advised to reload the page as
these time-outs are usually brief. If you are accessing the Internet with a personal device, ensure any
background applications are not running or simply close them. Should you feel that none of the pages you
request are accessible, please contact Guest Services.

WHAT IF I WANT TO CONNECT WITH A DIFFERENT DEVICE?

You may use your Internet plan with any number of devices. However, you are only permitted to have one
device connected at a time. To switch to a different device, make sure the new device is also on the
“Carnival Wifi (ship name)” network. Type carnivalwifi.com on the browser tab of the second device you
are trying to connect with and enter your folio number and date of birth. A new page will appear. Click on
the “Disconnect other device” button and start surfing Internet using this new device.
An alternative method is to type logout.com into the address bar of the browser of the connected device.
Log out confirmation page will appear. At that point, connect the new device to “Carnival Wifi (ship
name)” and launch the browser.

Give your folio and date of birth which will lead you to the page which helps you select your already
purchased plan which you may use by using the “USE” button against it.

If you are not logged in on any other device and you still can’t connect, please visit Guest Services and
they will assist you.

CAN SOMEONE HELP ME WITH MY DEVICE?

Our Guest Services team is always available to assist with common issues concerning the onboard
satellite-based Internet service. However, we cannot troubleshoot or repair your device for advanced
issues. We often suggest that a friend or someone you are travelling with might be able to help you with
your particular device. We also have PCs that are available for use in the Internet Café. You may purchase
an Internet plan at these PCs or use a plan that you have already purchased.

DO I HAVE TO LOG OUT? HOW?

In general, you are not required to log out. However, we ask that you please do so when you are not
using the service in order to free up bandwidth for other users as you may be consuming bandwidth in the
background. Type logout.com into the browser address bar and a page will appear confirming that the
device is disconnected.

You will also have to log out if you want to connect to the Internet with a different device using the same
plan. Type logout.com into the browser address bar of the connected device. After getting the log out
confirmation page, open the browser of the desired device wish to connect and type carnivalwifi.com. You
will see the main login page where you can
enter your folio and month and day of birth. An alternative method is to directly type carnivalwifi.com on
the browser tab of the second device you are trying to connect and enter your folio number and date of
birth. A new page will appear. Click on the “Disconnect other device” button and start surfing the Internet
using this new device. If you have a plan already, you will not be charged additionally. Remember to turn
on Airplane Mode on the second device to avoid incurring any roaming fees.

Alternatively you may logout using the logout option in the top right of most of the pages

WHAT PLAN SHOULD I CHOOSE?

We offer a variety of different plans and pricing to meet your needs. There are three different levels of
service offered:

• SOCIAL – this is our best value offering, with access to the most popular social websites and
applications. These include Facebook, Pinterest, LinkedIn, Instagram, Facebook Messenger, WhatsApp,
Twitter and top airline websites. To access other content, you will be invited to upgrade to a value or
premium plan.

• VALUE – this plan is ideal for those who need to access the full* Internet at a great value including e-
mail, banking and travel planning. Note: streaming services and other bandwidth intensive services are
not supported in this plan. To access other content, you will be invited to upgrade to a premium plan.

• PREMIUM – this plan is ideal for staying in touch with friends and family through Skype, or other
bandwidth intensive needs. It offers full access to all sites at our best possible speed.

All plans are available in either 24 hour duration, or you may purchase a better value offering which lasts
the length of the cruise. Note: *Due to limitations with satellite bandwidth and to ensure everyone can use
the service, we limit access to services like Netflix and Hulu. Mature and violent sites are also not
accessible, as well as online video streaming and gambling, phishing, nudity, hacking and malware
websites. iMessage and Facetime are not supported.

WHAT CAN I ACCESS WITH THE SOCIAL PLAN?

The Social Plan gives you access to a variety of social network apps and sites as well top airline websites
(see below for more info). You may post images, read statuses, and send messages to friends, etc. The
Social plan does not support voice features nor include access to external sites that are linked to these
networks. For example, you may not be able to click from your Facebook wall to read certain external
articles posted on your wall if these exist outside of the actual social network. To gain access, you may
upgrade to the full access plans. iMessage can only be used if previously activated through cellular
network
and active SMS plan. iMessage cannot be activated using WiFi. For more info, please visit:
https://www.apple.com/support/systemstatus/

Top airline websites include:

http://www.aa.com
http://www.delta.com
http://www.united.com
http://www.southwest.com
http://www.spirit.com
http://www.spiritairlines.com
http://jetblue.com
http://virginamerica.com
http://amtrak.com
http://www.aircanada.com
http://www.alaskaair.com
http://www.westjet.com
http://www.hawaiianairlines.com
https://www.allegiantair.com

I WANT TO UPGRADE TO A NEW PLAN. WHAT DO I DO?

If you are signed in to your active plan you can type logout.com into your browser. This will redirect you
to the upgrade options. To complete the upgrade, click on the upgrade option and select confirm on the
following page.

If you are not signed in to your active plan, simply type login.com into your browser. This will redirect you
to the upgrade options. To complete the upgrade, click on the upgrade option and select confirm on the
following page.

When logging back into the Internet, you will be given the choice to upgrade to a plan (where applicable,
click the “Upgrade my plan” button). The upgrade will take effect the moment you purchase it and will
show as a separate item on your Sail and Sign account. Note that if you upgrade a daily plan, it does not
extend the amount of time the plan lasts (you will still have 24 hours from when you first plan activation).
If you desire additional assistance, please visit a Guest Services associate.

HOW DO I USE A VOUCHER?

Make sure you are connected to the ship’s Wi-Fi and type login.com in your browser. At the bottom of the
page you will find a button that says ‘USE VOUCHER’. Click the USE VOUCHER button and you will be
taken to a new page. Enter your folio number, date of birth and voucher code. Click USE VOUCHER and
your plan will be active.

If you have any trouble redeeming your voucher, please check the following:

• If you currently have an active purchased plan, it will have to expire before you may activate your
voucher
• You may have one active voucher at once per folio
• If you have an active voucher you may not be able to purchase a plan until the voucher expires

ARE THERE ANY LIMITATIONS TO BROWSING?

*Yes, some websites or categories of websites are blocked. These include mature and adult content, as
well as sites which may require extremely large amounts of bandwidth (such as video streaming and
gambling websites). Phishing, nudity, hacking and malware websites are also blocked. iMessage and
Facetime are not supported.

Depending on your plan, there may also be certain limitations on what you can access (see “What plan
should I choose?”).

I DIDN’T BRING A LAPTOP. CAN I STILL USE THE INTERNET?

We have a self-service Internet Café with PCs that you can use for no charge. This café is open 24 hours a
day and directions can be found on ship maps. We also offer printing facilities at selected café locations.
I CAN’T FIND A WI-FI CONNECTION IN MY CABIN – WHAT’S UP WITH THAT?

All those walls around you can make it hard for Wi-Fi signals to get through. We’ve done our best to put
hundreds of access points across the ship – if you are unable to get one in your cabin we suggest you may
want to try to keep the cabin door ajar, relocate to one of the public areas around the ship or use one of
our PCs available in the Internet café.

INTERNET SO EASY, YOU CAN EVEN DO IT W HILE YOU’RE ON VACATION!