IGCSE BUSINESS STUDIES (0450)

REVISION NOTES – OPERATIONS MANAGEMENT SECTION

M. Kvrgić, September 2021

Chapter 18:

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- JOB PRODUCTION
- BATCH PRODUCTION
- FLOW/MASS PRODUCTION
- LEAN PRODUCTION: Kaizen, Just-in-time (JIT), Cell production

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Chapter 19:

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Chapter 20:
- Quality control
- Quality assurance
- Total Quality Management (TQM)

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 - QUALITY MARK (e.g., ISO) can be used to assure the customer of the
quality of the product.
Chapter 21:

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