Ma. Josefa S.

Bayona

BSTM 3.1B

Activity 7

1. How will you manage the conflict?

I will call the attention of Bea once she’s done talking for the VIP customer and tell her not to
take too long talking to them if necessary and make it quick the next time she serves them
because there are many customers waiting for the service too.

2. How will you build an effective team after this incident?

After the incident, I will call on a meeting for everyone to discuss about the situation. I will make
them understand the importance of every customer and not just VIP’s that’s why everyone
should be served equally. And lastly, I will tell them what they did wrong about doing what Bea
did where they intentionally taking long also on talking to the customers and explain that it
might cause trouble for the business and to customer relationship and to not do it again.