Professional Documents
Culture Documents
net/publication/233443708
CITATIONS READS
6 1,395
2 authors:
Some of the authors of this publication are also working on these related projects:
Relationship Between Supervisor’s Emotional Intelligence and Transformational Leadership in Hotel Organizations View project
All content following this page was uploaded by Leonidas Maroudas on 18 March 2016.
To cite this article: Elina Meliou & Leonidas Maroudas (2011) Career Development in the
Hospitality Industry in Greece: Implications for Human Resource Practices, Journal of Human
Resources in Hospitality & Tourism, 10:2, 218-233, DOI: 10.1080/15332845.2010.536503
INTRODUCTION
218
Career Development in the Hospitality Industry in Greece 219
The definition of career has long been examined by various writers and has
been defined differently by different theoretical disciplines. In the traditional
220 E. Meliou and L. Maroudas
METHODOLOGY
Word Association
To elicit social representations of hotel employees, linguistic material, such as
the free associations of words method, was used. Word associations are used
as a means to identify shared conceptions and beliefs of widely used notions
(Doise, Clemence, & Lorenzi–Cioldi, 1993; Hirsh & Tree, 2001; Hovardas &
Korfiatis, 2006). This technique is not dependent on pre-specified and pre-
graded answers as most questionnaires are; instead the answers produced
are unfiltered and spontaneous (Wagner, Valencia, & Elejabarrieta, 1996).
Given a stimulus word, a respondent is asked to freely associate what ideas
come to his or her mind. The elaborations produced shed light on the mental
representations of the stimulus term. In the case of career the associations
that first come to the respondent’s mind are considered to be the most
Downloaded by [University of Patras] at 01:22 18 March 2016
meaningful for the individuals. Therefore, this technique provides a fast and
convenient tool for exploring hotel employees’ social representations and
helps to define in depth the concept of career.
Data Analysis
The associations were qualitatively analysed. Respondents’ answers gener-
ated by this technique took the form of either single word responses or short
statements. Before running the statistical analysis, the responses were slightly
simplified. The associations freely provided by participants were grouped
taking into account word synonymy. Also to have a more manageable num-
ber of associations, data were further coded keeping the most frequently and
all-encompassing associated words, and merged into thematic categories. To
map the representational field of the respondents, a database was built with
the associations obtained. Frequencies in each category were determined by
counting the number of people that used those words to describe the con-
cept. By viewing career in the context of other reference points, it is possible
to see likely anchors and frames people used to make.
Downloaded by [University of Patras] at 01:22 18 March 2016
Correspondence Analysis
Correspondence analysis was applied in order to visualize the relationship
between row and column categories. This is an exploratory technique for
analysing multi-way frequency tables. Correspondence analysis can help to
summarize detailed differences between groups/conditions, and is particu-
larly useful when the dimensions and the complexity of relations of the table
make its content difficult to understand (Doise et al., 1993). This technique
converts a table of numbers into a plot of points, usually in two dimensions.
The proximity between a pair of points is used to interpret the underlying
relationship between the points. For instance, closely aligned points reveal
a strong relationship (Chen, 2001). Reading such a data table provides in-
formation on the relations between the two systems (rows and columns).
In this case, correspondence analysis detects a link between various social
representation components but also sheds light on the relationship between
these representational components and individual responses.
Categories Frequencies
social status 84
soft skills 80
effort 70
money 64
time 60
family 56
technical skills 48
personal satisfaction 46
ambition 40
goods 36
sociability 26
competition 24
security 22
public relations 20
Downloaded by [University of Patras] at 01:22 18 March 2016
RESULTS
“security.” In this sense the concept has an affective dimension for partici-
pants who represent career in a set of feelings. The chronological component
of the concept was underlined by participants as they associated career with
“time.” This implies both the time required in years for career success but
also time commitment on a day-to-day basis. It was rated as very important
for career development but had a negative meaning for participants. Apart
from this, career was associated with “public relationships.” In the Greek
context there is a strong perception that personal social networks and in-
fluential people can contribute to career achievement. To this extent, the
concept has a moral dimension for participants, symbolizing a broad range
of issues. Lastly, there were an important number of associations related to
“family.” In this sense participants associated career with what it is not, since
“family” was mentioned as not at all important for career success but had a
positive meaning for participants.
Downloaded by [University of Patras] at 01:22 18 March 2016
FIGURE 1 Correspondence analysis bi-plot of categories associated with the five-point scale
of importance. (Color online only.)
DISCUSSION
FIGURE 2 Correspondence analysis bi-plot of categories associated with the three-point scale
of significance. (Color online only.)
C A S E0510152025
LabelNum+---------+---------+---------+---------+---------+
money6-+
sociability10-+
technical skills13-+
soft skills12-+-------+
security9-+|
social status11-++-+
personal satisfaction7-+| +-----------------------+
public relations8---------+ ||
ambition1-----+-----++-------------+
goods5-----+||
effort3-+---+||
time14-++-----------------------------+|
competition2-----+|family4------------------------------------------------
stress (Hsieh, Pearson, & Kline, 2009). The study of Karatepe and Uludag
(2007) in northern Cyprus hotels found that frontline employees who had
difficulties in spending time with their family or in keeping social commit-
ments were more likely to be emotionally exhausted. These findings are also
expressed in the work of Mulvaney, O’Neill, Cleverland, and Crouter (2006)
and Cleveland, O’Neil, Himelright, Harrison, Crouter, and Drago (2007) who
investigated the impact of work and family conflict on job satisfaction and
organizational commitment. Results indicate the influence of those compo-
nents on employee progression in the organization and lead to staff turnover.
Further, the conflict between work and family is increasing today with the
dual-career couples on the one hand, and the single parents on the other
hand (Magnini, 2009). This should motivate employers to adopt human re-
source practices more favorable to the individual’s personal life. Organiza-
tions should afford opportunities for employees to have more freedom by
offering flexible working arrangements and recognition of work–life balance,
which affects job satisfaction and performance (Bolton & Houlihan, 2007).
In conclusion, in order for the hospitality industry to acquire quality ser-
vices and increase employees’ employability, their expectations and feelings
have to be taken into consideration. Interventions based on the needs and
concerns of individuals should be adopted by employers, including personal
development plans. This signifies a change in the organization culture since
quality service delivery doesnot depend only on an isolated training program
(Mahesh, 1993). Fostering excellence depends on the interrelation of hotel
employees’ expectations and the extent to which they are fulfilled.
REFERENCES
Adamson, J. S., Doherty, N., & Viney, C. (1998). The meaning of career revisited:
Implications for theory andpractice. British Journal of Management, 9, 251–259.
Andriotis, K., & Vaughan, R. (2003). Urban residents’ attitudes toward tourismdevel-
opment: The case of Crete. Journal of Travel Research, 42, 172–185.
Arthur, M. B., Hall, D. T., & Lawrence, B. S. (1998). Handbook of career theory.
Cambridge, UK: Cambridge University Press.
Arthur, M. B., & Rousseau, D. M. (1996). A career lexicon for the 21st Century,
Academy of ManagementExecutive, 10(4), 28–39.
Barley, S. R. (1989). Careers, identities and institutions: The legacy of the Chicago
School of Sociology. In M. B. Arthur, D. T. Hall, and B. S. Lawrence (Eds.).
Career Development in the Hospitality Industry in Greece 231
Hovardas, T., & Korfiatis, K. (2006). Word association as a tool for assessing con-
ceptual change in science education. Learning and Instruction, 16, 416–32.
Hsieh J. Y. C, Pearson, T. E., & Kline, S. F. (2009). The moderating effects of
job and personal life involvement on the relationship betweenwork–personal
life conflict and intention to quit. Journal of HumanResources in Hospitality &
Tourism, 8(1), 1–14.
Hughes, E. C. (1958). Men and their work. Glencoe, IL: Free Publishers.
Jesuino, C. J. (1998). Social representations in the organizational context. In A.
V. Rigas (Ed.), Socialrepresentations and contemporary social problems (pp.
16–36). Athens, GR: Ellinika Grammata.
Karatepe, O., & Uludag, O. (2007). Conflict, exhaustion and motivation: A study of
frontline employees in northern Cyprus hotels. International Journal of Hospi-
tality Management, 26, 645–65.
Korczynski, M. (2005). Skills in service work: An overview. Human Resource Man-
agement Journal, 15(2), 3–14.
Downloaded by [University of Patras] at 01:22 18 March 2016
Pearce, P. L., Moscardo, G., & Ross, G. F. (1991). Tourism impact and community
perception:An equity-socialrepresentational perspective. Australian Psycholo-
gist, 26(3), 147–52.
Pearce, P. L., Moscardo, G., & Ross, G. F. (1996). Tourism Community Relationships.
Oxford, UK: Pergamon.
Raybould, M., & Wilkins, H. (2005). Over qualified and under experienced:Turning
graduates into hospitality managers, International Journal of Contemporary Hos-
pitality Management, 17(3), 203–16.
Rousseau, D. M. (1989). Psychological and implied contracts iin organizations. Em-
ployee Rights and Responsibilities Journal, 2, 121–139.
Seymour, D. (2000). Emotional labour: A comparison between fast food and tradi-
tional service work. International Journal of Hospitality Management, 19(2),
159–71.
Sigala, M., & Leslie, D. (2005). International cultural tourism: Management, impli-
cations and cases. Oxford, UK: Elsevier Butetrworth–Heinemann.
Downloaded by [University of Patras] at 01:22 18 March 2016
Tsaur, S. H., & Lin, Y. C. (2004). Promoting service quality in tourist hotels: The role
of HRM practices and service behavior. Tourism Management, 25, 471–81.
Young, A. R., & Collin, A. (2003). Introduction: Constructivism and social construc-
tionism in the career field. Journal of Vocational Behavior, 64, 373–88.
Watson, S (2008). Where are we now? A review of the management development
issues in the hospitality and tourism sector. Implications for talent management.
International Journal of Contemporary HospitalityManagement, 20(7), 758–80.
Wagner, W. (1998). Professional intervention in organizations. Towards a represen-
tational approach. In A. V. Rigas (Ed.), Social representations and contemporary
social problems (pp. 78–89). Athens, GR: Ellinika Grammata.
Wagner, W., Valencia, J., & Elejabarrieta, F. (1996). Relevance, discourse and the
“hot” stable core of socialrepresentations. A structural analysis of word associ-
ations.British Journal of Social Psychology, 35, 331–52.