Q.no 1. Quality Is Fitness For Use. This Definition Is Given by

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Seat No -
Total number of questions : 60
13035 TQM AND MIS IN CIVIL ENGINEERING

Time : 1hr
Max Marks : 50
N.B
1) All questions are Multiple Choice Questions having single correct option.
2) Attempt any 50 questions out of 60.
3) Use of calculator is allowed.
4) Each question carries 1 Mark.
5) Specially abled students are allowed 20 minutes extra for examination.
6) Do not use pencils to darken answer.
7) Use only black/blue ball point pen to darken the appropriate circle.
8) No change will be allowed once the answer is marked on OMR Sheet.
9) Rough work shall not be done on OMR sheet or on question paper.
10) Darken ONLY ONE CIRCLE for each answer.
Q.no 1. Quality is fitness for use. This definition is given by
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
Q.no 2. A group of non-random symbols used to represent quantities, action, attribute is called as
A : SIX SIGMA
B : Information
C : Data
D : QMS
Q.no 3. Need of Quality in construction projects are for following reasons
A : To satisfy the customers

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B : To satisfy contractor
C : To satisfy workers
D : To satisfy top management
Q.no 4. Quality Assurance is
A : Project Oriented
B : Process Oriented
C : Product Oriented
D : Information oriented
Q.no 5. Which of the following type of benchmarking requires research, surveys, site visits, etc
A : Internal Benchmarking
B : Performance Benchmarking
C : Process Benchmarking
D : Strategic Benchmarking
Q.no 6. PDCA stands for
A : Plan –Do –Check –Act
B : Plan- Do- Correct- Act
C : Proceed-Do- Check- Act
D : Proceed-Do-Correct-Act
Q.no 7. A ERP module which tracks shipments along with features that helps in optimizing the
routes and schedules is
A : Supply Chain Management
B : Logistics
C : Inventory
D : Accounting and Finance
Q.no 8. Juran Defines quality as
A : Fitness for use or purpose
B : Customer Requirements
C : Appearance
D : Excellence
Q.no 9. TQM and ISO both focuses on
A : Customer
B : Employee
C : Supplier
D : Profit
Q.no 10. According to Deming, Quality problems are
A : Due to Management
B : Due to Method
C : Due toMachine
D : Due to material
Q.no 11. A network of manufacturers and service providers that work together to convert and
move goods from the raw materials stage through to the end user is the definition of
A : Supply chain
B : Operations management
C : Service operations
D : Operation Management
Q.no 12. GPS can bu used for
A : Monitoring construction activities
B : Development of quality manual
C : Identify defects
D : Quality assurance
Q.no 13. While setting Quality objective, following point is to be considered
A : Material quality
B : Customer need
C : Market demand
D : Finance
Q.no 14. The objective of ISO 9000 family of quality management is
A : Customer satisfaction
B : Employee Satisfaction
C : Skill enhancement
D : Environmental Issues
Q.no 15. Which of the following is responsible for quality objective
A : Top level management
B : Middle level management
C : Frontline management
D : Workers
Q.no 16. The raw material for information is
A : Software
B : Information
C : Data
D : QA
Q.no 17. ISO 9000 determines
A : If the company practices its written procedures
B : If vendors are performing well
C : Process capability
D : The kind of control chart to be used
Q.no 18. Which is the following for environment management
A : ISO 9000
B : ISO 14000
C : ISO 26000
D : ISO 31000
Q.no 19. Focus on improvement in system and procedures is
A : Management Kaizen
B : Group Kaizen
C : Individual Kaizen
D : Customer Kaizen
Q.no 20. KAIZEN is
A : Small improvement
B : Quality improvement
C : Skill improvement
D : Goal achievement
Q.no 21. A way to go backstage and watch another company's performance from the wings,
where all stage tricks and hurried realignments are visible is called as
A : Benchmarking
B : Mass Customization
C : Outsourcing
D : Feedback
Q.no 22. Which of the following equipment is used for more accurate site surveying
A : Android Phone
B : GPS
C : Tape
D : Magnetic compass
Q.no 23. TQM Promotes
A : Small Change
B : Employee Participation
C : Continuous Improvement
D : Management
Q.no 24. Task Mangement ,time and material administration are part of following ERP module
A : Workforce Management
B : Accounting and Finance
C : Logistics
D : MIS
Q.no 25. Unevaluated facts, figures, symbols, objects, event are categorized in
A : System
B : Data
C : Information
D : QC
Q.no 26. MIS helps in
A : Reducing defects
B : Decision making
C : Quality assurance
D : Reducing loss
Q.no 27. The cost incur for defective products, after the shipment to customer is classified as
A : Prevention cost
B : External failure cost
C : Appraisal cost
D : Internal failure cost
Q.no 28. Processes that operate with six sigma quality over the short term are assumed to
produce long-term defect levels below defects per million opportunities (DPMO)
A : 2.4
B : 3.4
C : 4.4
D : 5.4
Q.no 29. In DMAIC, M stands for
A : Method
B : Measure
C : Machine
D : Power
Q.no 30. Which of these quality gurus introduced the concept of Control Charts.
A : Taguchi
B : Shewhart
C : Crosby
D : Juran
Q.no 31. The cost that are incurred to prevent low quality goods production are classified as
A : Cost of quality
B : Cost of learning
C : Cost of reengineering
D : Cost of spoilage inventory
Q.no 32. Which of these quality gurus is associated with the cost of nonconformance
A : Ishikawa
B : Taguchi
C : Deming
D : Feigenbaum
Q.no 33. Quality planning is
A : Prevention cost
B : Appraisal Cost
C : Internal failure cost

D : External failure cost
Q.no 34. The cost that are incurred to find manufactured products, which does not meet
specification are called
A : Prevention cost
C : Appraisal cost
Q.no 35. Result or product of processed data is called as
A : System
B : Information
C : Quality control
D : ERP
Q.no 36. Which of the quality gurus is associated with the phrase Do it right the first time
A : Feigenbaum
B : Taguchi
C : Crosby
D : Juran
Q.no 37. A ERP module helps in dealing with managing the invoices,ordres, and bills is
C : Logistics
D : MIS
Q.no 38. What is QA
A : It is the measurement of degree to which a product satisfies the need
B : Any systematic process used to ensure quality in the process
C : Process of identifying defects
D : It is a corrective tool
Q.no 39. The cost that are incurred for defective product, before the shipment to customer can be
categorized as
A : Prevention cost
C : Appraisal cost
Q.no 40. Which of one of the following modent tool can be used for documentaion and
monitoring of construction project
A : Android Phone
B : GIS
C : GPS
D : ANN
Q.no 41. Activities like calculating, sorting, classifying, and summarizing are called as
A : Data Processing
B : Storage of information
C : Data Capturing
D : Retrieval of information
Q.no 42. Quality Assurance involves
A : Prodcut Sampling
B : Audits
C : Validation
D : Testing
Q.no 43. An arrangement of people, data, processes, interface, network and technology is called
as
A : TQM
B : TQC
C : Information system
D : Material Management
Q.no 44. The concept of Six Sigma was developed by the following company
A : General Electric
B : Motorola
C : Honeywell
D : Dupont
Q.no 45. Incoming material inspection is
A : Prevention cost
B : Appraisal Cost
Q.no 46. Quality Control involves
A : Supplier Management
B : Audits
C : Validation
D : Personal Training
Q.no 47. Quality Control is
Q.no 48. What does QA and QC stands for
A : Quality Assurance and Queuing Control
B : Quality Adjustment and Quality completion
C : Quality Assurance and Quality control

D : Quality Adjustment and Queuing control
Q.no 49. The flow of information through MIS is
A : Need Dependent
B : Organization dependent
C : Information dependent
D : Management Dependent
Q.no 50. MIS is a
A : Decision making tool
B : Profit making tool
C : Wastage minimization tool
D : Quality assurance tool
Q.no 51. The objective of ISO-9000 family of Quality management is
B : Employee satisfaction
D : Environmental issues
Q.no 52. The supply chain function works with marketing to manage the movement of physical
goods throughout the supply chain. This supply chain activity is
A : Capacity Planning
B : Purchasing
C : Logistics
D : Forecasting
Q.no 53. Information system that monitor elementary activities and transactions of the
organizations are
A : Management level system
B : Operational level system
C : Knowledge level system
D : Strategic level system
Q.no 54. The supply chain function works with marketing to develop planningnumbers, such as
customer demand and availability of supply, which are needed for effective decision making. This
supply chain activity is
A : Purchasing
B : Logistics
C : Forecasting
D : Capacity Planning
Q.no 55. A system can be any organized combination of people

,hardware,software,communication network and data resources that collects ,transforms and
disseminates information in an organization is called as
A : Information
B : Integrated
C : Horizontal
D : Vertical
Q.no 56. Seven Deadly diseases concept is associated with
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
Q.no 57. The term Trilogy is associated with which quality guru
A : Juran
B : Crosby
C : Ishikawa
D : Deming
Q.no 58. A system which is a set of processes and procedures that transform data into
information and knowledge
A : Information system
B : Knowledge system
C : Database system
D : Computer system
Q.no 59. Top surface of concrete structure gets separated from underlying concrete. Identify the
defect
A : Cracking
B : Delamination
C : Pop out
D : Scaling
Q.no 60. Which of Following is ISO PRINCIPLE
A : Customer focus
B : ERP system
C : QA
D : TQC
Q.no 1. Zero Defects concept is invented by
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
Q.no 2. Major factor affecting quality of construction is
A : Govenement Policies
B : Workmanship
C : Attitude
D : knowledge
Q.no 3. Benefit of GPS in construction project is
A : Improves quality
B : Reduce wastage
C : Improves fleet & equipment tracking
D : To identify defects
Q.no 4. GPS stands for
A : Global Positioning System
B : Global Performance System
C : Government Protest system
D : Global Protocol System
Q.no 5. Following is not kaizen type
B : Group Kaizen
D : Customer Kaizen
Q.no 6. Processed data in a form as per the need of user is
A : Data
B : Information
C : TQM
D : TQC
Q.no 7. ISO stands for
A : International organization for standardization
B : Institute of standards for organization
C : International standardization for organization
D : Institute of organizational standards
Q.no 8. The physical equipment used in computing is called as
A : Software
B : Hardware
C : ERP
D : TQM
Q.no 9. Which of the following is not a process tool for TQM systems
A : process flow analysis
B : histograms
C : plier
D : control charts
A : Benchmarking
C : Outsourcing
D : Feedback
D : Workers
Q.no 12. A group of non-random symbols used to represent quantities, action, attribute is called
as
A : SIX SIGMA
B : Information
C : Data
D : QMS
A : Customer
B : Employee
C : Supplier
D : Profit
C : Logistics
D : MIS
A : Software
B : Information
C : Data
D : QA
A : System
B : Data
C : Information
D : QC
A : ISO 9000
B : ISO 14000
C : ISO 26000
D : ISO 31000
A : Android Phone
B : GPS
C : Tape
A : Supply chain
B : Due to Method
C : Due toMachine
D : Due to material
Q.no 25. KAIZEN is
Q.no 26. The quality manual must define
A : Scope of Quality management system
B : Employers responsibilities
C : Authorities
D : Organizational structure
Q.no 27. The development of fine hair cracks is known as
A : Popping
B : Crazing
C : Flaking
D : Efflorescence
Q.no 28. The percentage yield in Six Sigma is
A : 93.3
B : 99.38
C : 99.977
D : 99.99966
Q.no 29. Which of the following quality gurus is associated with a list of 14 points for quality
improvement
A : Juran
B : Crosby
C : Ishikawa
D : Deming
Q.no 30. ERP stands for
A : Enterprise resource planning
B : Enterprise revenue planning
C : Enterprise record planning
D : Enterprise risk planning
Q.no 31. Following is useful for managers in decision making
A : MIS
B : Cost of quality
C : Just in time
D : TQC
A : Need Dependent
A : 2.4
B : 3.4
C : 4.4
D : 5.4
A : Android Phone
B : GIS
C : GPS
D : ANN
categorized as
A : Prevention cost
C : Appraisal cost
A : Prevention cost
C : Appraisal cost
A : Prevention cost
B : Appraisal Cost
A : Taguchi
B : Shewhart
C : Crosby
D : Juran
A : Ishikawa
B : Taguchi
C : Deming
D : Feigenbaum
A : Cost of quality
A : Prevention cost
C : Appraisal cost
Q.no 43. MIS is a
A : Feigenbaum
B : Taguchi
C : Crosby
D : Juran
as
A : TQM
B : TQC
A : Data Processing
C : Data Capturing
B : Decision making
D : Reducing loss
A : Prevention cost
B : Appraisal Cost
A : System
B : Information
C : Quality control
D : ERP
C : Logistics
D : MIS
Q.no 51. Strategic level system is
A : Decision support system
B : Management Information system
C : Executive support system
D : Transaction processing system
Q.no 52. What is the first step of QA
A : Development of standards
B : Identification of customer need
C : Servicing
D : Material control
Q.no 53. Slab is distorted into curved shape, type of defect is
A : Dusting
B : Curling
C : Drying shrinkage
D : Plastic settlement
Q.no 54. ERP module which provides Up to date real time data with respect to ongoing projects
is
A : Project Management and Production
B : Inventory
C : Logistics
D : Supply chain management
Q.no 55. Module of ERP software for contrcting, resource management is
A : Logistics
B : Inventory
C : supply chain management
Q.no 56. ERP is effectively used in construction for
A : Reducing wastage
B : Profit Maximisation
C : Custome satisfaction
D : Monitor project status
Q.no 57. The presence of soluble salts in the Plaster making material as well as building materials
is due to
A : Falking
B : Efflorescence
C : Peeling
D : Popping
Q.no 58. The supply chain function works with finance and accounting on determining capital
investments in manufacturing plants and resource levels, such as workforce. This supply chain
activity is
A : Purchasing
B : Capacity Planning
C : Forecasting
D : . Logistics
Q.no 59. The supply chain function works with marketing and engineering to identify and
qualify suppliers of goods and services as well as manage on-going supplier relationships. This
A : Logistics
B : Purchasing
C : Capacity Planning
D : Forecasting
Q.no 60. Which of these quality gurus is associated with phrase Quality is Free
A : Juran
B : Crosby
C : Ishikawa
D : Deming
B : Customer need
C : Market demand
D : Finance
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
B : Reduce wastage
B : Group Kaizen
D : Customer Kaizen
A : Data
B : Information
C : TQM
D : TQC
C : Appearance
D : Excellence
B : Group Kaizen
D : Customer Kaizen
A : Small Change
D : Management

B : Workmanship
C : Attitude
D : knowledge
B : Logistics
C : Inventory
A : Android Phone
B : GPS
C : Tape
A : Customer
B : Employee
C : Supplier
D : Profit
D : Workers
A : Benchmarking
C : Outsourcing
D : Feedback
A : Software
B : Information
C : Data
D : QA
B : histograms
C : plier
D : control charts
C : Authorities
B : Audits
C : Validation
D : Testing
Q.no 29. What is QA

A : Method
B : Measure
C : Machine
D : Power
B : Motorola
C : Honeywell
D : Dupont
B : Audits
C : Validation
A : Popping
B : Crazing
C : Flaking
D : Efflorescence
A : Ishikawa
B : Taguchi
C : Deming
D : Feigenbaum
A : Prevention cost
B : Appraisal Cost
A : Feigenbaum
B : Taguchi
C : Crosby
D : Juran
A : 2.4
B : 3.4
C : 4.4
D : 5.4
A : System
B : Information
C : Quality control
D : ERP
A : Prevention cost
B : Appraisal Cost
A : Cost of quality
A : MIS
B : Cost of quality
C : Just in time
D : TQC
as
A : TQM
B : TQC
A : Taguchi
B : Shewhart
C : Crosby
D : Juran
A : Android Phone
B : GIS
C : GPS
D : ANN
B : Decision making
D : Reducing loss
A : 93.3
B : 99.38
C : 99.977
D : 99.99966
improvement
A : Juran
B : Crosby
C : Ishikawa
D : Deming
A : Need Dependent
A : Juran
B : Crosby
C : Ishikawa
D : Deming
defect
A : Cracking
B : Delamination
C : Pop out
D : Scaling
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
A : Purchasing
B : Logistics
C : Forecasting
Q.no 55. Which of the following is an example of QA
A : Verification
B : Software testing
C : Validation
D : Documentation

A : Information
B : Integrated
C : Horizontal
D : Vertical
organizations are
C : Database system
D : Computer system
A : Customer focus
B : ERP system
C : QA
D : TQC
B : Group Kaizen
D : Customer Kaizen
A : Software
B : Hardware
C : ERP
D : TQM
B : Reduce wastage
A : Supply chain
C : Logistics
D : MIS
B : Customer need
C : Market demand
D : Finance
A : System
B : Data
C : Information
D : QC
A : Data
B : Information
C : TQM
D : TQC
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
B : Due to Method
C : Due toMachine
D : Due to material
as
A : SIX SIGMA
B : Information
C : Data
D : QMS
Q.no 14. KAIZEN is
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
A : ISO 9000
B : ISO 14000
C : ISO 26000
D : ISO 31000

D : Workers
A : Android Phone
B : GPS
C : Tape
B : histograms
C : plier
D : control charts
A : Small Change
D : Management
A : Benchmarking
C : Outsourcing
D : Feedback
B : Group Kaizen
D : Customer Kaizen
B : Workmanship
C : Attitude
D : knowledge
C : Authorities
Q.no 27. MIS is a
B : Audits
C : Validation
C : Logistics
D : MIS
B : Motorola
C : Honeywell
D : Dupont
A : Popping
B : Crazing
C : Flaking
D : Efflorescence
A : Prevention cost
C : Appraisal cost
Q.no 34. What is QA
B : Audits
C : Validation
D : Testing
A : Data Processing
C : Data Capturing
A : Prevention cost
C : Appraisal cost
categorized as
A : Prevention cost
C : Appraisal cost
A : Method
B : Measure
C : Machine
D : Power
A : Cost of quality
A : Prevention cost
B : Appraisal Cost
A : MIS
B : Cost of quality
C : Just in time
D : TQC
A : System
B : Information
C : Quality control
D : ERP
A : Ishikawa
B : Taguchi
C : Deming
D : Feigenbaum
as
A : TQM
B : TQC
B : Decision making
D : Reducing loss
improvement
A : Juran
B : Crosby
C : Ishikawa
D : Deming
A : Android Phone
B : GIS
C : GPS
D : ANN
A : Taguchi
B : Shewhart
C : Crosby
D : Juran
activity is
A : Purchasing
C : Forecasting
D : . Logistics
A : Logistics
B : Inventory
B : Purchasing
C : Logistics
D : Forecasting
A : Juran
B : Crosby
C : Ishikawa
D : Deming
is
B : Inventory
C : Logistics
A : Logistics
B : Purchasing
D : Forecasting
C : Servicing
A : Purchasing
B : Logistics
C : Forecasting
A : Dusting
B : Curling
B : Customer need
C : Market demand
D : Finance
B : Group Kaizen
D : Customer Kaizen
A : Software
B : Hardware
C : ERP
D : TQM
C : Logistics
D : MIS
A : Software
B : Information
C : Data
D : QA
B : Reduce wastage
C : Appearance
D : Excellence
A : Customer
B : Employee
C : Supplier
D : Profit
B : Logistics
C : Inventory
A : Supply chain
A : System
B : Data
C : Information
D : QC
A : ISO 9000
B : ISO 14000
C : ISO 26000
D : ISO 31000
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
A : Android Phone
B : GPS
C : Tape
A : Small Change
D : Management
as
A : SIX SIGMA
B : Information
C : Data
D : QMS
A : Benchmarking
C : Outsourcing
D : Feedback
Q.no 26. What is QA
A : Feigenbaum
B : Taguchi
C : Crosby
D : Juran
C : Logistics
D : MIS
B : Audits
C : Validation
D : Testing
B : Audits
C : Validation
A : 2.4
B : 3.4
C : 4.4
D : 5.4
B : Motorola
C : Honeywell
D : Dupont
A : Popping
B : Crazing
C : Flaking
D : Efflorescence
A : Need Dependent
A : Data Processing
C : Data Capturing
C : Authorities
A : Prevention cost
C : Appraisal cost

Q.no 40. MIS is a
A : 93.3
B : 99.38
C : 99.977
D : 99.99966
A : Prevention cost
B : Appraisal Cost
A : Ishikawa
B : Taguchi
C : Deming
D : Feigenbaum
A : Android Phone
B : GIS
C : GPS
D : ANN
categorized as
A : Prevention cost
C : Appraisal cost
A : MIS
B : Cost of quality
C : Just in time
D : TQC
as
A : TQM
B : TQC
A : Taguchi
B : Shewhart
C : Crosby
D : Juran
B : Decision making
D : Reducing loss
A : Prevention cost
C : Appraisal cost
organizations are
defect
A : Cracking
B : Delamination
C : Pop out
D : Scaling
A : Verification
C : Validation
D : Documentation
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa

A : Information
B : Integrated
C : Horizontal
D : Vertical
A : Juran
B : Crosby
C : Ishikawa
D : Deming
is due to
A : Falking
B : Efflorescence
C : Peeling
D : Popping
A : Customer focus
B : ERP system
C : QA
D : TQC
B : Group Kaizen
D : Customer Kaizen
B : Reduce wastage

A : Software
B : Hardware
C : ERP
D : TQM
D : Workers
B : Workmanship
C : Attitude
D : knowledge
A : Software
B : Information
C : Data
D : QA
C : Logistics
D : MIS
B : histograms
C : plier
D : control charts
B : Customer need
C : Market demand
D : Finance
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
Q.no 13. KAIZEN is
A : Data
B : Information
C : TQM
D : TQC

B : Group Kaizen
D : Customer Kaizen
B : Due to Method
C : Due toMachine
D : Due to material
C : Appearance
D : Excellence
B : Logistics
C : Inventory
A : Android Phone
B : GPS
C : Tape
A : Small Change
D : Management
as
A : SIX SIGMA
B : Information
C : Data
D : QMS
A : Customer
B : Employee
C : Supplier
D : Profit
A : System
B : Data
C : Information
D : QC
improvement
A : Juran
B : Crosby
C : Ishikawa
D : Deming
A : Feigenbaum
B : Taguchi
C : Crosby
D : Juran
B : Audits
C : Validation
B : Audits
C : Validation
D : Testing
B : Motorola
C : Honeywell
D : Dupont
A : Cost of quality
C : Logistics
D : MIS
A : Prevention cost
B : Appraisal Cost
A : System
B : Information
C : Quality control
D : ERP
A : 2.4
B : 3.4
C : 4.4
D : 5.4
A : Method
B : Measure
C : Machine
D : Power
Q.no 40. What is QA
B : Decision making
D : Reducing loss
A : Taguchi
B : Shewhart
C : Crosby
D : Juran
A : Data Processing
C : Data Capturing
categorized as
A : Prevention cost
C : Appraisal cost
A : Prevention cost
C : Appraisal cost
A : MIS
B : Cost of quality
C : Just in time
D : TQC
A : Prevention cost
C : Appraisal cost
C : Authorities
A : Popping
B : Crazing
C : Flaking
D : Efflorescence
A : Need Dependent
activity is
A : Purchasing
C : Forecasting
D : . Logistics
B : Purchasing
C : Logistics
D : Forecasting
A : Dusting
B : Curling
C : Database system
D : Computer system
C : Servicing
A : Juran
B : Crosby
C : Ishikawa
D : Deming
A : Customer focus
B : ERP system
C : QA
D : TQC
organizations are
A : Supply chain
A : Software
B : Hardware
C : ERP
D : TQM
A : ISO 9000
B : ISO 14000
C : ISO 26000
D : ISO 31000
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
A : Benchmarking
C : Outsourcing
D : Feedback
B : Reduce wastage
B : Group Kaizen
D : Customer Kaizen
C : Appearance
D : Excellence
A : Small Change
D : Management
B : Group Kaizen
D : Customer Kaizen
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
B : Logistics
C : Inventory
B : Customer need
C : Market demand
D : Finance
A : System
B : Data
C : Information
D : QC
C : Logistics
D : MIS
B : Workmanship
C : Attitude
D : knowledge
Q.no 25. KAIZEN is
B : Motorola
C : Honeywell
D : Dupont
Q.no 27. MIS is a
A : Prevention cost
B : Appraisal Cost
as
A : TQM
B : TQC
A : Cost of quality
A : 93.3
B : 99.38
C : 99.977
D : 99.99966
improvement
A : Juran
B : Crosby
C : Ishikawa
D : Deming
A : Ishikawa
B : Taguchi
C : Deming
D : Feigenbaum
C : Logistics
D : MIS
A : Feigenbaum
B : Taguchi
C : Crosby
D : Juran
A : Prevention cost
B : Appraisal Cost
B : Audits
C : Validation
A : Android Phone
B : GIS
C : GPS
D : ANN
B : Audits
C : Validation
D : Testing
A : Prevention cost
C : Appraisal cost
B : Decision making
D : Reducing loss
C : Authorities
A : MIS
B : Cost of quality
C : Just in time
D : TQC
A : Data Processing
C : Data Capturing
A : 2.4
B : 3.4
C : 4.4
D : 5.4
A : Popping
B : Crazing
C : Flaking
D : Efflorescence
A : Taguchi
B : Shewhart
C : Crosby
D : Juran
A : Logistics
B : Purchasing
D : Forecasting
A : Logistics
B : Inventory

A : Information
B : Integrated
C : Horizontal
D : Vertical
A : Purchasing
B : Logistics
C : Forecasting
defect
A : Cracking
B : Delamination
C : Pop out
D : Scaling
A : Juran
B : Crosby
C : Ishikawa
D : Deming
is
B : Inventory
C : Logistics
is due to
A : Falking
B : Efflorescence
C : Peeling
D : Popping
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
A : Software
B : Hardware
C : ERP
D : TQM
A : Data
B : Information
C : TQM
D : TQC
D : Workers
A : Software
B : Information
C : Data
D : QA
A : SIX SIGMA
B : Information
C : Data
D : QMS
B : Due to Method
C : Due toMachine
D : Due to material
A : Android Phone
B : GPS
C : Tape
B : histograms
C : plier
D : control charts
A : Supply chain
A : Customer
B : Employee
C : Supplier
D : Profit
A : ISO 9000
B : ISO 14000
C : ISO 26000
D : ISO 31000
B : Group Kaizen
D : Customer Kaizen
B : Customer need
C : Market demand
D : Finance
B : Reduce wastage
A : Benchmarking
C : Outsourcing
D : Feedback
C : Logistics
D : MIS
C : Appearance
D : Excellence
A : Cost of quality
A : Need Dependent
A : 93.3
B : 99.38
C : 99.977
D : 99.99966
categorized as
A : Prevention cost
C : Appraisal cost
A : Prevention cost
B : Appraisal Cost
A : Method
B : Measure
C : Machine
D : Power
Q.no 32. MIS is a
B : Motorola
C : Honeywell
D : Dupont
Q.no 34. What is QA
as
A : TQM
B : TQC
A : System
B : Information
C : Quality control
D : ERP
improvement
A : Juran
B : Crosby
C : Ishikawa
D : Deming
A : Prevention cost
C : Appraisal cost
A : 2.4
B : 3.4
C : 4.4
D : 5.4
A : Ishikawa
B : Taguchi
C : Deming
D : Feigenbaum
A : Feigenbaum
B : Taguchi
C : Crosby
D : Juran
B : Decision making
D : Reducing loss
B : Audits
C : Validation
D : Testing

B : Audits
C : Validation
A : Android Phone
B : GIS
C : GPS
D : ANN
C : Logistics
D : MIS
A : Prevention cost
C : Appraisal cost
A : Dusting
B : Curling
C : Servicing
C : Database system
D : Computer system
A : Verification
C : Validation
D : Documentation
activity is
A : Purchasing
C : Forecasting
D : . Logistics
B : Purchasing
C : Logistics
D : Forecasting
A : Juran
B : Crosby
C : Ishikawa
D : Deming
A : Customer focus
B : ERP system
C : QA
D : TQC
A : Juran
B : Crosby
C : Ishikawa
D : Deming
A : Software
B : Hardware
C : ERP
D : TQM
A : Data
B : Information
C : TQM
D : TQC
A : Small Change
D : Management
B : Group Kaizen
D : Customer Kaizen
B : Logistics
C : Inventory
Q.no 7. KAIZEN is
A : System
B : Data
C : Information
D : QC
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
B : Workmanship
C : Attitude
D : knowledge
D : Workers

C : Appearance
D : Excellence
A : Android Phone
B : GPS
C : Tape
B : Due to Method
C : Due toMachine
D : Due to material
A : Benchmarking
C : Outsourcing
D : Feedback
A : ISO 9000
B : ISO 14000
C : ISO 26000
D : ISO 31000
C : Logistics
D : MIS
B : Reduce wastage

C : Authorities
A : Prevention cost
B : Appraisal Cost
A : Popping
B : Crazing
C : Flaking
D : Efflorescence
A : Prevention cost
B : Appraisal Cost
categorized as
A : Prevention cost
C : Appraisal cost
A : MIS
B : Cost of quality
C : Just in time
D : TQC
A : Method
B : Measure
C : Machine
D : Power
Q.no 33. MIS is a
A : Data Processing
C : Data Capturing
A : Need Dependent
A : 93.3
B : 99.38
C : 99.977
D : 99.99966
A : Cost of quality
A : Taguchi
B : Shewhart
C : Crosby
D : Juran
B : Motorola
C : Honeywell
D : Dupont
Q.no 40. What is QA
B : Audits
C : Validation
D : Testing
C : Logistics
D : MIS
A : Prevention cost
C : Appraisal cost
A : Ishikawa
B : Taguchi
C : Deming
D : Feigenbaum
B : Audits
C : Validation
A : Android Phone
B : GIS
C : GPS
D : ANN
B : Decision making
D : Reducing loss
A : Feigenbaum
B : Taguchi
C : Crosby
D : Juran
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
is
B : Inventory
C : Logistics
defect
A : Cracking
B : Delamination
C : Pop out
D : Scaling
A : Logistics
B : Purchasing
D : Forecasting
C : Servicing
A : Logistics
B : Inventory
organizations are

A : Information
B : Integrated
C : Horizontal
D : Vertical
A : Data
B : Information
C : TQM
D : TQC
A : Customer
B : Employee
C : Supplier
D : Profit
B : Customer need
C : Market demand
D : Finance
A : Small Change
D : Management
A : SIX SIGMA
B : Information
C : Data
D : QMS
Q.no 8. KAIZEN is
A : Software
B : Information
C : Data
D : QA
B : Group Kaizen
D : Customer Kaizen
B : Group Kaizen
D : Customer Kaizen
B : Logistics
C : Inventory
A : Supply chain
B : histograms
C : plier
D : control charts
A : Software
B : Hardware
C : ERP
D : TQM
A : Dr. J. M. Juran
B : Crosby
C : Deming
D : Ishikawa
A : ISO 9000
B : ISO 14000
C : ISO 26000
D : ISO 31000

B : Due to Method
C : Due toMachine
D : Due to material
A : Android Phone
B : GPS
C : Tape
A : Benchmarking
C : Outsourcing
D : Feedback
as
A : TQM
B : TQC
A : Popping
B : Crazing
C : Flaking
D : Efflorescence
A : MIS
B : Cost of quality
C : Just in time
D : TQC
A : Prevention cost
B : Appraisal Cost
A : Method
B : Measure
C : Machine
D : Power
A : System
B : Information
C : Quality control
D : ERP

C : Authorities
improvement
A : Juran
B : Crosby
C : Ishikawa
D : Deming
A : 2.4
B : 3.4
C : 4.4
D : 5.4
A : Prevention cost
B : Appraisal Cost
categorized as
A : Prevention cost
C : Appraisal cost
A : Prevention cost
C : Appraisal cost
C : Logistics
D : MIS
A : Data Processing
C : Data Capturing
A : Need Dependent
B : Decision making
D : Reducing loss
A : Feigenbaum
B : Taguchi
C : Crosby
D : Juran
B : Motorola
C : Honeywell
D : Dupont
A : Ishikawa
B : Taguchi
C : Deming
D : Feigenbaum
A : Prevention cost
C : Appraisal cost
B : Audits
C : Validation
A : Android Phone
B : GIS
C : GPS
D : ANN
Q.no 49. What is QA
Q.no 50. MIS is a
B : Purchasing
C : Logistics
D : Forecasting
A : Juran
B : Crosby
C : Ishikawa
D : Deming
is due to
A : Falking
B : Efflorescence
C : Peeling
D : Popping
A : Customer focus
B : ERP system
C : QA
D : TQC
activity is
A : Purchasing
C : Forecasting
D : . Logistics
A : Verification
C : Validation
D : Documentation
A : Purchasing
B : Logistics
C : Forecasting
A : Dusting
B : Curling
C : Database system
D : Computer system

Q.no 1. Quality Is Fitness For Use. This Definition Is Given by

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13035 TQM AND MIS IN CIVIL ENGINEERING

2) Attempt any 50 questions out of 60.

3) Use of calculator is allowed.

4) Each question carries 1 Mark.

5) Specially abled students are allowed 20 minutes extra for examination.

6) Do not use pencils to darken answer.

8) No change will be allowed once the answer is marked on OMR Sheet.

9) Rough work shall not be done on OMR sheet or on question paper.

10) Darken ONLY ONE CIRCLE for each answer.

Q.no 1. Quality is fitness for use. This definition is given by

Q.no 3. Need of Quality in construction projects are for following reasons

A : To satisfy the customers

D : To satisfy top management

Q.no 4. Quality Assurance is

Q.no 6. PDCA stands for

A : Plan –Do –Check –Act

B : Plan- Do- Correct- Act

C : Proceed-Do- Check- Act

A : Supply Chain Management

D : Accounting and Finance

Q.no 8. Juran Defines quality as

A : Fitness for use or purpose

Q.no 9. TQM and ISO both focuses on

Q.no 10. According to Deming, Quality problems are

Q.no 12. GPS can bu used for

A : Monitoring construction activities

B : Development of quality manual

Q.no 13. While setting Quality objective, following point is to be considered

Q.no 14. The objective of ISO 9000 family of quality management is

Q.no 15. Which of the following is responsible for quality objective

A : Top level management

B : Middle level management

Q.no 16. The raw material for information is

Q.no 17. ISO 9000 determines

A : If the company practices its written procedures

B : If vendors are performing well

D : The kind of control chart to be used

Q.no 18. Which is the following for environment management

Q.no 19. Focus on improvement in system and procedures is

Q.no 20. KAIZEN is

Q.no 23. TQM Promotes

B : Accounting and Finance

Q.no 26. MIS helps in

B : External failure cost

D : Internal failure cost

Q.no 29. In DMAIC, M stands for

D : Cost of spoilage inventory

Q.no 33. Quality planning is

C : Internal failure cost

D : External failure cost

B : External failure cost

D : Internal failure cost

Q.no 35. Result or product of processed data is called as

A : Supply Chain Management

B : Accounting and Finance

Q.no 38. What is QA

A : It is the measurement of degree to which a product satisfies the need

B : Any systematic process used to ensure quality in the process

C : Process of identifying defects

B : External failure cost

D : Internal failure cost