Week 4 — Workplace Emotions,

Attitudes, and Stress

Chapter 4

Define Moods and Emotions?

Emotions are intense feeling that are direted at someone or something

They are a psychological and physiological response that puts one in a

state of readiness

They are usually nonconcious

Week 4 — Workplace Emotions, Attitudes, and Stress 1

 Moods are feelings that are weaker than emotions but lack a contextual
stimulus

What are the types of Emotions?

High Activation, Negative Emotions

Distress

Fear

High Activation, Positive Emotions

Enthusiastic

Exited

Low Activation, Negative Emotions

Bored

Tired

Low Activation, Positive Emotions

Relaxed

Calm

What are the differences between Attitudes and Emotions?

Attitudes are judgements based of concious logical reasoning about something.

Emotions are brief events that happen non-conciously

What is Cognitive Dissonance?

This is an emotional response to incongruent befiefs and feelings

What is Emotional Labour?

This is the effort, planning and control required to express organizationally desired
emotions. The levels of display varies across cultures E.g expressed emotions are
discouraged in ethopia and japan while expected in spain and kuwait

What is Emotional Intelligence?

This is the ability of an individual to perceive, understand and manage the emotions
of oneself and others

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 Whatare some of the outcomes of emotional Intellignce?

Better Teamwork

Better management ofemotional labour

Effective Leadership

Better decisions

A more positive mindset

What are the responses to dissatisfaction?

It can be abbreviated as EVLN i.e:

Exit

Leaving the situation

Voice

attempting to problem solve

Loyalty

Waiting for the situation to improve

Neglect

Reducing work effort and increased absenteism

What are the two types of Organizational Commitment?

Affective Commitment

Emotional attachment to the organization

Risk of very high affective commitment. Suppornting the company illegally

Continuance Commitment

Calculative attachment

Employee only stays because they have no choice

Low performance and company involvement

What are the ways of Building Affective Commitment?

Enforcing Justice and fairness

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 Ensuring shared and congruent values

Developing Trust

Good Organizational Culture

Employee Involvement

What is Strees?

This is an adaptive responce to situations perceived as threatening to our well-being

Explain General adaptation sysndrome.

What are some workplace stressors?

Work constraints that impeads performance

Interpersonal conflict

Work overload

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 Low task control

What are some personal influences of strees on an individiual?

Physical health: Low Bad, High Good.

Good coping strategies

Personality: Low neuroticism and Higher Extravasion

Positive self-concept

What are ways to manage workplace stress?

Maintaininig a work-life balance

Withdrawing from the stressor

Changing perceptions

Controlling the consequences of stress

Receiving social support

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