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  • 2.2 Chi Phí CL - SV

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    Phạm Loan
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    The data collected from the installment loan department of Kenney Bank was classified into cost of quality categories. The majority of costs (56.875%) were prevention costs, which included activities like running credit checks, reviewing documents, and payment processing. Appraisal costs, such as inspections, made up 20.9% of costs. Internal failure costs, including document corrections and output reviews, accounted for 12.84% of costs. Training was the sole item listed under prevention costs. To reduce costs, the summary suggests focusing prevention efforts on areas that will minimize failure and appraisal expenses.

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    2.2 Chi phí CL - SV

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    The data collected from the installment loan department of Kenney Bank was classified into cost of quality categories. The majority of costs (56.875%) were prevention costs, which included activities like running credit checks, reviewing documents, and payment processing. Appraisal costs, such as inspections, made up 20.9% of costs. Internal failure costs, including document corrections and output reviews, accounted for 12.84% of costs. Training was the sole item listed under prevention costs. To reduce costs, the summary suggests focusing prevention efforts on areas that will minimize failure and appraisal expenses.

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    10 views2 pages

    2.2 Chi Phí CL - SV

    Uploaded by

    Phạm Loan
    The data collected from the installment loan department of Kenney Bank was classified into cost of quality categories. The majority of costs (56.875%) were prevention costs, which included activities like running credit checks, reviewing documents, and payment processing. Appraisal costs, such as inspections, made up 20.9% of costs. Internal failure costs, including document corrections and output reviews, accounted for 12.84% of costs. Training was the sole item listed under prevention costs. To reduce costs, the summary suggests focusing prevention efforts on areas that will minimize failure and appraisal expenses.

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    © All Rights Reserved
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    of 2

    The following cost of quality data were collected at the installment loan department of the

    Kenney Bank. Classify these data into the appropriate cost of quality categories and analyze the
    results. What suggestions would you make to management?
    Loan Processing
    1. Run credit checks: $2,675.01
    => chi phí kiểm tra
    2. Review documents: $3,000.63
    Chi phí phòng ngừa
    3. Make document corrections; gather additional information: $1,032.65
    Chi phí sai hỏng
    4. Prepare tickler file; review and follow up on titles,
    insurance, second meetings: $155.75
    chi phí phòng ngừa
    5. Review all output: $2,243.62
    Chi phí kiểm tra
    6. Correct rejects and incorrect output: $425.00
    Chi phí sai hỏng
    7. Reconcile incomplete collateral report: $78.34
    Chi phí sai hỏng
    8. Handle dealer problem calls; address associate problems;
    research and communicate information: $2,500.00
    chi phí sai hỏng
    9. Compensate for system downtime: $519.01
    Chi phí sai hỏng
    10. Conduct training: $1,500.00
    Chi phí phòng ngừa
    Loan Payment
    1. Receive, inspect, and process payments: $800.00
    Chi phí kiểm tra
    2. Respond to inquiries when no coupon is presented with payments: $829.65
    Chi phí phòng ngừa
    Loan Payoff
    1. Receive, inspect, and process payoff and release documents: $224.99
    Chi phí kiểm tra
    2. Research payoff problems: $15.35
    Chi phí phòng ngừa
    Tổng chi phí kiểm tra/thẩm định:
    Run credit checks: $2,675.01
    Review documents: $3,000.63
    Prepare tickler file; review and follow up on titles,
    insurance, second meetings: $155.75
    Receive, inspect, and process payments: $800.00
    Receive, inspect, and process payoff and release documents: $224.99
     9 100
     56,875%
    Tổng chi phí sai hỏng bên ngoài:
    Handle dealer problem calls; address associate problems;
    research and communicate information: $2,500.00
    Respond to inquiries when no coupon is presented with payments: $829.65
    Research payoff problems: $15.35
     3 345
     20,9%
    Tổng chi phí sai hỏng bên trong:
    Make document corrections; gather additional information: $1,032.65
    Review all output: $2,243.62
    Correct rejects and incorrect output: $425.00
    Reconcile incomplete collateral report: $78.34
    Compensate for system downtime: $519.01
     2 055
     12,84%
    Tổng chi phí phòng ngừa:
    Conduct training: $1,500.00
     9,375%
    Pareto chart:

    Đề xuất:

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