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OUT OF EVERY CALL

Microsoft Teams

Calling on its own can be a great

way to reconnect and quickly
share information.

However, once calls are integrated Three reasons to choose

with all the different ways a team Microsoft Teams over Zoom
communicates and collaborates,
they can become a productivity Microsoft Teams enables your employees to make
force multiplier. and receive calls directly inside Teams alongside their
shared documents, chat history, meeting notes, and
more—making calls an easy way to work together.

As part of Microsoft 365, Teams can help you…

1 Support complex enterprise calling needs

with a mature offering

On average, calls are just ¼ the length

of a typical meeting
2 Enable the hybrid future of work
with calling that works the way people do

3 Simplify and streamline management

with a single pane of glass for all your
collaboration needs

Teams users made over 650 million calls

in October 2020, up 11-fold over March
the same year

© 2021 Microsoft Corporation. All rights reserved. Document accurate as of June 2021 and provided “as-is.”
This document is for informational purposes only.
 Three reasons to choose Microsoft Teams

1 Support complex enterprise calling needs

Teams can meet the needs of complex, globally-dispersed organizations Zoom

• Ensure compliance in all locations internationally by enforcing toll

x
bypass restrictions for PSTN calls
• Lower the cost of global calling by using federation to route calls directly Point solutions new to the
x market may lack the maturity
peer-to-peer
large organizations need to
• Make external calls even when internet network connectivity is lost help ensure continuity,
x
with survivable branch appliance improve performance, and
• Improve audio quality and reduce network burden with media bypass enable compliance with diverse
x calling regulations globally.
to eliminate sending voice traffic to the cloud
• Streamline services issues with 99.9% financially-backed uptime
x
guarantee

2 Enable the hybrid future of work

Teams' innovations better support how people work today: Zoom

• Get real work done with deeper collaboration because Teams includes
x
rich, native integrations to all your daily Microsoft apps
• Facilitate better on-the-go calling plus collaboration with a stable, Point solutions are narrowly
x
consistent mobile experience across calls and Microsoft productivity apps focused on meeting- or
• Help remote workers preserve their data to stay connected with low calling-first options, failing to
x provide people modern ways
data mode and other innovative mobility features
to work and collaborate —
• Improve information sharing before, during, and after a call with call whether at home, on the go,
x
queues integrated into a voice-enabled channel or in the office.
• Ensure everyone can participate in calls and do their best work with key x
accessibility support, like TTY mode

3 Simplify and streamline management

Teams is a comprehensive solution providing better value: Zoom

• Reduce costs by consolidating the number of vendors needed for modern

x
work with single solution suited for calling, collaboration, and productivity
• Increase agility and consolidate management in a single location— Point solutions can create an
enabling administrators to more easily provision and manage calling x artificially high TCO due to the
alongside other collaboration in the Teams admin center third-party solutions needed to
fill service gaps—which may
• Maintain existing contracts, relationships, and SLAs with Telco result in double-paying for
operators easily, while leveraging the customization and flexibility of x overlapping capabilities and
direct routing, with Operator Connect increasing management
• Support planning and transformation through specific FastTrack complexity.
x
Onboarding assistance

Learn more at microsoft.com/teams

Note: Microsoft 365 E5 is the basis of this comparison. Benefits vary by license.