Publicatio Authors Book AuthoBook Edito Book GroupAuthor Ful Book AuthoGroup AuthArticle TitleSource Titl

J Gruber, T; Skalen, P; Gebauer, H; Gummerus, Gruber, Thorsten; Skalen, Per; TransformaJOURNAL OF MACROM
J Rosenbaum, MS Rosenbaum, Mark S. TransformatSERVICE INDUSTRIES
J Rosenbaum, MS Rosenbaum, Mark S. TransformatSERVICE INDUSTRIES
J Anderson, L; Ostrom, AL; Corus, C; Fisk, RP Anderson, Laurel; Ostrom, Amy L.TransformatJOURNAL OF BUSINES
J Anderson, L; Ostrom, AL Anderson, Laurel; Ostrom, Amy L TransformaJOURNAL OF SERVICE
J Danaher, TS; Gallan, AS Danaher, Tracey S.; Gallan, Andr Service ResJOURNAL OF SERVICE
J Ungaro, V; Di Pietro, L; Renzi, MF; Mugion, Ungaro, Veronica; Di Pietro, Laur TransformaINTERNATIONAL JOUR
J Rosenbaum, MS; Corus, C; Ostrom, AL; Anders Rosenbaum, Mark S.; Corus, Canan ConceptualJOURNAL OF RESEAR
B Ostrom, AL; Mathras, Rust, RT; Huang, MH Ostrom, Amy L.; Mathras, DanieleTransformatHANDBOOK
J Prentice, C; Altinay, L; Woodside, AG Prentice, Catherine; Altinay, Lev TransformaSERVICE INDUSTRIES
J Finsterwalder, J Finsterwalder, Jorg Social dist SERVICE INDUSTRIES
J Anderson, S; Nasr, L; Rayburn, SW Anderson, Sidney; Nasr, Linda; R TransformatSERVICE INDUSTRIES
J Kuppelwieser, VG; Finsterwalder, J Kuppelwieser, Volker G.; FinsterwTransformatJOURNAL OF RETAILIN
J Russell-Bennett, R; Fisk, RP; Rosenbaum, MRussell-Bennett, Rebekah; Fisk, Commentary: JOURNAL OF SERVICE
J Henkel, AP; Caic, M; Blaurock, M; Okan, M Henkel, Alexander P.; Caic, Mart Robotic tra JOURNAL OF SERVICE
J Chou, CY; Huang, SC; Mair, J Chou, Cindy Yunhsin; Huang, ShihA TRANSFEVENT MANAGEMENT
J Azzari, CN; Baker, SM Azzari, Courtney Nations; Baker, Ten lessonsJOURNAL OF SERVICE
J Parkinson, J; Schuster, L; Mulcahy, R Parkinson, Joy; Schuster, Lisa; M Online Thi JOURNAL OF SERVICE
J Alkire, L; Mooney, C; Gur, FA; Kabadayi, S; Alkire (nee Nasr), Linda; Mooney, TransformatJOURNAL OF SERVICE
J Dodds, S; Bulmer, S; Murphy, A Dodds, Sarah; Bulmer, Sandy; M Incorporati JOURNAL OF SERVICE
J De Keyser, A; Lariviere, B De Keyser, Arne; Lariviere, Bart How technicJOURNAL OF SERVICE
J Buhalis, D; Andreu, L; Gnoth, J Buhalis, Dimitrios; Andreu, Luisa The dark siPSYCHOLOGY & MAR
J Hamed, S; El-Bassiouny, N; Ternes, A Hamed, Sara; El-Bassiouny, NohaEvidence-ba INTERNATIONAL JOUR
J Galeone, A; Sebastiani, R Galeone, Annalisa; Sebastiani, R TransformatTOURISM MANAGEME
J Hunter-Jones, P; Sudbury-Riley, L; Al-Abdin, Hunter-Jones, Philippa; Sudbury- When a child ANNALS OF TOURISM
J Hamed, S; El-Bassiouny, N; Ternes, A Hamed, Sara; El-Bassiouny, NohaEvidence-Ba JOURNAL OF CLEANE
J Edgar, F; Geare, A; Saunders, D; Beacker, MEdgar, Fiona; Geare, Alan; SaundA transformSERVICE INDUSTRIES
J Sanchez-Barrios, LJ; Giraldo, M; Khalik, M; Javier Sanchez-Barrios, Luis; Gir Services foSERVICE INDUSTRIES
J Gallan, AS; Kabadayi, S; Ali, F; Helkkula, A; Gallan, Andrew S.; Kabadayi, SertTransformatJOURNAL OF BUSINES
J MacIntosh, E; Kinoshita, K; Sotiriadou, P MacIntosh, Eric; Kinoshita, Keita; The Effect JOURNAL OF SPORT M
J Mulcahy, R; Russell-Bennett, R; Previte, J Mulcahy, Rory; Russell-Bennett, Creating LoAUSTRALASIAN MARK
J Dorsey, JD; Hill, P; Moran, N; Azzari, CN; Re Dorsey, Joshua D.; Hill, Paul; Mo Leveraging JOURNAL OF CONSUM
J Gardiazabal, P; Bianchi, C Gardiazabal, Pilar; Bianchi, Cons Value co-crJOURNAL OF SERVICE
J Cheung, L; McColl-Kennedy, JR Cheung, Lilliemay; McColl-KennedAddressingJOURNAL OF SERVICE
J Rahman, A Rahman, Arafat Sources and JOURNAL OF SERVICE
J Hurley, E; Trischler, J; Dietrich, T Hurley, Erin; Trischler, Jakob; Die Exploring t JOURNAL OF SERVICE
J Barnes, DC; Mesmer-Magnus, J; Krallman, A;Barnes, Donald C.; Mesmer-Magnus Customer de JOURNAL OF SERVICE
J Varman, R; Vijay, D; Skalen, P Varman, Rohit; Vijay, Devi; Skale The ConflicJOURNAL OF SERVICE
J Anderson, L; Spanjol, J; Jefferies, JG; Ost Anderson, Laurel; Spanjol, JelenaResponsibilJOURNAL OF PUBLIC
J Bruggen, EC; Hogreve, J; Holmlund, M; KabaBruggen, Elisabeth C.; Hogreve, JFinancial wJOURNAL OF BUSINES
J Mayer, J; Zainuddin, N; Russell-Bennett, R; Mayer, Jessica; Zainuddin, Nadia Scaring theJOURNAL OF SERVICE
J Skalen, P; Aal, KA; Edvardsson, B Skalen, Per; Aal, Kotaiba Abdul; Cocreating JOURNAL OF SERVICE
J Su, YR; Du, J; Biscaia, R; Inoue, Y Su, Yiran; Du, James; Biscaia, RuWe are in t EUROPEAN SPORT M
J Obaze, Y Obaze, Yolanda The transf JOURNAL OF HUMANI
J Dean, A; Indrianti, N Dean, Alison; Indrianti, Nur TransformatJOURNAL OF SERVICE
J Cheung, L; McColl-Kennedy, JR; Coote, LV Cheung, Lilliemay; McColl-KennedConsumer-ci JOURNAL OF SERVICE
J Finsterwalder, J; Foote, J; Nicholas, G; Taylo Finsterwalder, Jorg; Foote, Jeff; ConceptualSERVICE INDUSTRIES
J Kabadayi, S Kabadayi, Sertan UnderstandJOURNAL OF SERVICE
J Guyader, H; Ottosson, M; Frankelius, P; WitelGuyader, Hugo; Ottosson, Mikael;Identifying JOURNAL OF SERVICE
J Ho, BQ; Shirahada, K Ho, Bach Quang; Shirahada, Kun Actor trans JOURNAL OF SERVICE
 Book SeriesBook SeriesLanguage Document ConferenceConferenceConferenceConferenceConferenceAuthor Key
JOURNAL OF MACROMARKETING
SERVICE INDUSTRIES JOURNAL
SERVICE INDUSTRIES JOURNAL
JOURNAL OF BUSINESS RESEARCH
JOURNAL OF SERVICE RESEARCH
JOURNAL OF SERVICE RESEARCH
INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT
JOURNAL OF RESEARCH FOR CONSUMERS
Elgar Original Reference
SERVICE INDUSTRIES JOURNAL
SERVICE INDUSTRIES JOURNAL
SERVICE INDUSTRIES JOURNAL
JOURNAL OF RETAILING AND CONSUMER SERVICES
JOURNAL OF SERVICES MARKETING
JOURNAL OF SERVICE MANAGEMENT
EVENT MANAGEMENT
JOURNAL OF SERVICES MARKETING
JOURNAL OF SERVICE RESEARCH
JOURNAL OF SERVICE MANAGEMENT
JOURNAL OF SERVICE THEORY AND PRACTICE
JOURNAL OF SERVICE MANAGEMENT
PSYCHOLOGY & MARKETING
INTERNATIONAL JOURNAL OF PHARMACEUTICAL AND HEALTHCARE MARKETING
TOURISM MANAGEMENT
ANNALS OF TOURISM RESEARCH
JOURNAL OF CLEANER PRODUCTION
SERVICE INDUSTRIES JOURNAL
SERVICE INDUSTRIES JOURNAL
JOURNAL OF BUSINESS RESEARCH
JOURNAL OF SPORT MANAGEMENT
AUSTRALASIAN MARKETING JOURNAL
JOURNAL OF CONSUMER AFFAIRS
JOURNAL OF SERVICES MARKETING
JOURNAL OF SERVICES MARKETING
JOURNAL OF SERVICE THEORY AND PRACTICE
JOURNAL OF SERVICES MARKETING
JOURNAL OF SERVICE MANAGEMENT
JOURNAL OF SERVICE RESEARCH
JOURNAL OF PUBLIC POLICY & MARKETING
JOURNAL OF BUSINESS RESEARCH
JOURNAL OF SERVICE THEORY AND PRACTICE
JOURNAL OF SERVICE RESEARCH
EUROPEAN SPORT MANAGEMENT QUARTERLY
JOURNAL OF HUMANITARIAN LOGISTICS AND SUPPLY CHAIN MANAGEMENT
JOURNAL OF SERVICES MARKETING
JOURNAL OF SERVICES MARKETING
SERVICE INDUSTRIES JOURNAL
JOURNAL OF SERVICES MARKETING
JOURNAL OF SERVICE MANAGEMENT
JOURNAL OF SERVICE THEORY AND PRACTICE
Keywords PAbstract Addresses Reprint Ad Email Addr ResearcherORCIDs Funding OrFunding TeCited Refe
Gummerus, Johanna Katariina/AAB-2715-2019
RosenbaumRosenbaum, Mark Scott/0000-0002-1883-4412
RosenbaumRosenbaum, Mark Scott/0000-0002-1883-4412
This article conceptualizes and presents a re Shirahada, Shirahada, Kunio/0000-0003-3432-1948; Rosenbaum, Ma
Santos, MaSantos, Marcos Ferreira/0000-0003-1831-1555

Purpose This study aims to investigate the consumer's perspective regarding the relationship between services an
This article conceptualises transformative se Rosenbaum,
Rosenbaum, Mark Scott/0000-0002-1883-4412; Shirahad

In view of unprecedented severe impact of theAltinay, L Prentice, Catherine/0000-0002-7700-3889

This article conceptualizes social distancing in the wake of disasters, such as pandemics, which affect the way acto
This conceptual paper answers the question: A Hlkire, Lin Alkire, Linda/0000-0002-8184-5448
This paper takes a closer look at the emerginKuppelwiesKuppelwieser, Volker/0000-0002-8795-7037; Finsterwalde
Purpose The purpose of this paper is to discuRosenbaum, Rosenbaum, Mark Scott/0000-0002-1883-4412; Russell-B
Purpose Besides the direct physical health coOkan, Mehm Okan, Mehmet/0000-0002-9303-5768; Henkel, Alexander
Festivals benefit the local service economy and reinforceChou, Cindy Yunhsin/0000-0002-2697-4669
Purpose This paper offers key methodologicalAzzari, Courtney/AAI-8341-2021
Unintended consequences of service are important yet infMulcahy, Rory/0000-0002-6056-3249
Purpose The purpose of this paper is to proviKabadayi, Renko, Maija/0000-0003-4669-6122; Alkire (nee Nasr), Lin
Purpose Consumer experiences of healthcareBulmer,se SaBulmer, Sandy/0000-0002-4475-1469; Dodds, Sarah/0000
Purpose - This study aims to investigate the De Keyser De Keyser, Arne/0000-0003-2517-9046; Lariviere, Bart/00
The sharing economy disrupts the marketplace Buhalis, D Buhalis, Dimitrios/0000-0001-9148-6090; Andreu, Luisa/0
Purpose - The purpose of this study is to co El-Bassiou El-Bassiouny, Noha/0000-0001-7967-6676
The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potent
Drawing upon transformative service research and social tourism literature, this paper explores the relationship bet
Patients look carefully for detailed informat El-Bassiou El-Bassiouny, Noha/0000-0001-7967-6676
Interest in workers' well-being is mounting - a key driver being the growing recognition that well-being is linked to p
There is a lack of research on service consumGiraldo, M Giraldo, Mario/0000-0002-9328-6962; Khalik, Mahmoud/0
The hospitality industry increasingly adopted well-being practices. However, academic literature has neglected to u
Competing at major sport events represents aSotiriadou Sotiriadou, Popi/0000-0003-2498-2179; Kinoshita, Keita/0
Understanding transformative services, where the consumer is not the primary well-being beneficiary, is fundamen
Healthcare exchange often contains peril for Reshadi, F Reshadi, Farnoush/0000-0002-7362-2631; Dorsey, Joshu
Purpose This paper aims to analyze the well-being consequences of value co-creation activities at an ecosystem le
Purpose The purpose of this paper is to criti McColl-KenMcColl-Kennedy, Janet R/0000-0003-1536-1194
Purpose The purpose of this paper is to identify the sources and categories of well-being from the transformative s
Purpose This paper aims to investigate in a t Dietrich, Dietrich, Timo/0000-0003-4824-6117
Purpose The unprecedented dynamics of the COVID-19 pandemic has forced firms to re-envision the customer ex
In this study, we examine the conflicts and unintended coVarman, Rohit/0000-0002-7585-6589; Vijay, Devi/0000-00
Responsibilization, or the shift of functions Spanjol, J Spanjol, Jelena/0000-0002-2769-8176; Jefferies, Josephin
With savings rates at record lows and inadequHogreve, J Hogreve, Jens/0000-0003-0997-7806; Holmlund, Maria/00
Purpose The purpose of this paper is to underRussell-Be Russell-Bennett, Rebekah/0000-0002-9782-2427
This article examines the transformation of service syste Aal, Kotaiba/0000-0003-2960-7087
Research Question: The COVID-19 pandemicBiscaia, has R Biscaia, Rui/0000-0003-2752-4317
Purpose The purpose of this paper is to explore the humanitarian service management categories that influence lo
Purpose The purpose of this study is to explore how value creation and transformative service research (TSR) are
Purpose - This paper aims to demonstrate how vulnerable consumer-citizens mobilize social capital following a nat
A number of services within society are desigNicholas, Nicholas, Graeme/0000-0002-5354-6360; Finsterwalder, J
Purpose Service providers can potentially plaKabadayi, Sertan/AAF-5138-2021
Purpose The purpose of this paper is to improWitell, La Witell, Lars/0000-0002-6589-8662; Guyader, Hugo/0000-0
Purpose The purpose of this paper is to deveShirahada, Shirahada, Kunio/0000-0003-3432-1948
 Cited Refe Times Cite Times Cite 180 Day U Since 2013Publisher Publisher CPublisher ISSN eISSN
0276-1467 1552-6534
002-1883-4412 0264-2069 1743-9507
002-1883-4412 0264-2069 1743-9507
32-1948; Rosenbaum, Mark Scott/0000-0002-1883-4412; Giraldo, Mario/0000-0002-9328-6962 0148-2963 1873-7978
003-1831-1555 1094-6705 1552-7379
1094-6705 1552-7379
ship between services and well-being, contributing to the knowledge base in transformative service resea
0959-0552 1758-6690
002-1883-4412; Shirahada, Kunio/0000-0003-3432-1948; Giraldo, Mario/0000-0002-9328-6962 1444-6359

0264-2069 1743-9507
which affect the way actors perceive themselves in relation to the world around them. It advances that 0264-2069 1743-9507
0264-2069 1743-9507
-8795-7037; Finsterwalder, Jorg/0000-0002-7241-7628 0969-6989 1873-1384
002-1883-4412; Russell-Bennett, Rebekah/0000-0002-9782-2427 0887-6045
-5768; Henkel, Alexander P./0000-0002-8451-5479 1757-5818 1757-5826
1525-9951 1943-4308
0887-6045
1094-6705 1552-7379
122; Alkire (nee Nasr), Linda/0000-0002-8184-5448 1757-5818 1757-5826
-1469; Dodds, Sarah/0000-0002-0857-8398 2055-6225
7-9046; Lariviere, Bart/0000-0003-3219-4447 1757-5818 1757-5826
48-6090; Andreu, Luisa/0000-0001-8852-6506; Gnoth, Juergen/0000-0003-1989-7287 0742-6046 1520-6793
1750-6123 1750-6131
the transformative potential of their business for improving the individual and collective well-being i 0261-5177 1879-3193
plores the relationship between respite care and childhood illness. It focuses specifically upon the short 0160-7383
0959-6526 1879-1786
at well-being is linked to performance. Utilizing a transformative service research (TSR) agenda, this 0264-2069 1743-9507
6962; Khalik, Mahmoud/0000-0001-5690-2140 0264-2069 1743-9507
erature has neglected to understand how hospitality organizations design services to improve well-being 0148-2963 1873-7978
8-2179; Kinoshita, Keita/0000-0003-3902-3499 0888-4773 1543-270X
beneficiary, is fundamental to furthering the transformative service research (TSR) paradigm. Furthermore, 1441-3582 1839-3349
362-2631; Dorsey, Joshua/0000-0002-4676-4124; Hill, Paul/0000-0001-7815-9159 0022-0078 1745-6606
tivities at an ecosystem level, focusing specifically on the micro and meso levels. This study is performed 0887-6045
0003-1536-1194 0887-6045
from the transformative service research (TSR) domain. The paper also aims to offer a unified framework 2055-6225
0887-6045
envision the customer experience and find new ways to ensure positive service encounters. This context1757-5818has un 1757-5826
6589; Vijay, Devi/0000-0003-0670-8838 1094-6705 1552-7379
9-8176; Jefferies, Josephine Go/0000-0001-9479-1955 0743-9156 1547-7207
7806; Holmlund, Maria/0000-0003-2505-3048; Bruggen, Elisabeth/0000-0002-0281-8792 0148-2963 1873-7978
0002-9782-2427 2055-6225
1094-6705 1552-7379
1618-4742 1746-031X
ategories that influence long-term transformation within complex community-based service ecosystems. 2042-6747 De 2042-6755
rvice research (TSR) are interconnected at the base of the pyramid (BoP). To do so, the study seeks cons 0887-6045
cial capital following a natural disaster, showing how different forms of social capital contribute to well-b 0887-6045
354-6360; Finsterwalder, Jorg/0000-0002-7241-7628; Foote, Jeffrey/0000-0002-1912-6696 0264-2069 1743-9507
0887-6045
62; Guyader, Hugo/0000-0001-6101-5378 1757-5818 1757-5826
2055-6225
 ISBN Journal AbbJournal IS Publication Publication Volume Issue Part Numb SupplemenSpecial Iss
1552-6534 MAR 2015 35 1 SI
1743-9507 JUN 11 2015 35 7-8 SI
1743-9507 DEC 10 2015 35 15-16 SI
1873-7978 AUG 2013 66 8 SI
1552-7379 AUG 2015 18 3 SI
1552-7379 NOV 2016 19 4
1758-6690
2011 19
978-0-85793-885-5; 978-0-85793-884-8 2014
1743-9507 JAN 25 2021 41 1-2 SI
1743-9507 JAN 25 2021 41 1-2 SI
1743-9507 2017 38 1-2 SI
1873-1384 JAN 2016 28
DEC 3 2019 33 6 SI
1757-5826 NOV 5 2020 31 6
1943-4308 2018 22 3
JAN 2 2020 34 1 SI
1552-7379
1757-5826 JAN 30 2020 31 1
2018 28 4
1757-5826 2014 25 1
1520-6793 MAY 2020 37 5 SI
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1879-3193 DEC 2021 87
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1879-1786 JAN 1 2017 140 3
1743-9507 2017 37 1
1743-9507 DEC 10 2015 35 15-16 SI
1873-7978 SEP 2021 134
1543-270X JUL 2020 34 4 SI
1839-3349 FEB 2021 29 1
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Meeting AbStart Page End Page Article Nu DOI Book DOI Early Acce Number of WoS CategResearch A
150 150
363 367 10.1080/02642069.2015.1025061
801 805 10.1080/02642069.2015.1109638
1203 1210 10.1016/j.jbusres.2012.08.013
243 249 10.1177/1094670515591316
433 437 10.1177/1094670516666346
10.1108/IJRDM-04-20 AUG 2021

557 579 10.4337/9780857938855

1 8 10.1080/02642069.2021.1883262
9 31 10.1080/02642069.20 NOV 2020
99 113 10.1080/02642069.2017.1404579
91 98 10.1016/j.jretconser.2015.08.011
633 642 10.1108/JSM-10-2018-0304
1131 1148 10.1108/JOSM-05-202AUG 2020
10.3727/152599518X15258072560248
100 110 10.1108/JSM-12-2018-0351
1.09E+16 10.1177/1094670521 JUN 2021
24 50 10.1108/JOSM-05-2019-0139
434 457 10.1108/JSTP-02-2017-0022
30 48 10.1108/JOSM-04-2013-0109
689 704 10.1002/mar.21344 MAR 2020
214 229 10.1108/IJPHM-10-2013-0058
104366 10.1016/j.tourman.2021.104366
102900 10.1016/j.annals.2020.102900
1885 1892 10.1016/j.jclepro.2016.09.161
84 104 10.1080/02642069.2017.1290797
883 897 10.1080/02642069.2015.1090983
171 183 10.1016/j.jbusres.2021.05.028
316 328 10.1123/jsm.2019-0186
41 53 10.1177/1839334921998518
70 99 10.1111/joca.12274 AUG 2019
10.1108/JSM-02-2020 MAY 2021
660 670 10.1108/JSM-09-2018-0271
1 33 10.1108/JSTP-01-202 DEC 2020
715 727 10.1108/JSM-09-2017-0321
129 141 10.1108/JOSM-05-202AUG 2020
1.09E+16 10.1177/1094670521 JUN 2021
262 279 10.1509/jppm.15.140
228 237 10.1016/j.jbusres.2017.03.013
233 257 10.1108/JSTP-11-2017-0196
250 264 10.1177/1094670514559700
10.1080/16184742.20 OCT 2021
410 437 10.1108/JHLSCM-06-2018-0039
665 681 10.1108/JSM-07-2019 APR 2020
438 451 10.1108/JSM-05-2016-0192
766 782 10.1080/02642069.2017.1351550
946 958 10.1108/JSM-07-2019-0265
839 859 10.1108/JOSM-12-2017-0350
534 562 10.1108/JSTP-04-202 MAR 2021
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