STATEMENT OF THE PROBLEM

The study aimed to determine The Effectiveness of Gcash Application

as Cashless Transaction Used by Selected Call Center Agents of Concentrix
San Lazaro Vertex One Building Manila during Pandemic.

Specifically, the research aimed to answer the following:

1. What is the demographic profile of the respondents according to:

1.1. Age
1.2. Gender
1.3 Monthly Income
1.4 Employment Status
1.5 No. of months/years using Gcash application

2. What is the level of The Effectiveness of Gcash Application as Cashless

Form of Transaction used by Selected Call Center Agents of Concentrix San
Lazaro Vertex One Building Manila During Pandemic in terms of:

1.1 Cash In/Cash Out

1.2 Money/Bank transfers
1.3 Bills Payment
1.4 Buy Load
1.5 Online Shopping Payment

3. Is there a significant relationship on The Effectiveness of Gcash

Application as Cashless Form of Transaction Used by Selected Call Center
Agents of Concentrix San Lazaro Vertex One Building Manila During
Pandemic when the demographic profile is considered?

4. What recommendation can be drawn out of this research?