Shivaji Jagdale shivaji.jagdale@gmail.

com

Career Objective

“Learn & grow high through EXPERIENCE as believe in the illiterate of the 21st century will not be
those who cannot read and write, but those who cannot learn, unlearn and relearn”

Skills

Certifications Azure Administrator Associates, ITIL Expert, Automation

anywhere certified, PRINCE2 practitioner, OCP – Solaris 10 &
Oracle 10g.

Operating System Linux (CentOS, Red Hat), Solaris, Windows (Win9X, WinXP, Win7).
Tools Tumbleweed Axway Secure Transport, Vmware vspehere 5x,6x
WhatsUP Gold, MS Outlook, MoveIT file transfer and Automation,
ITSM - BMC Remedy, Service Now, OTRS, JIRA, Putty etc.
Database MySql, SQL & MS ACCESS.
Job Functions Requirement Analysis, Administration, Testing, Documentation,
ITIL Process Maintenance, Application Support, Monitoring 24 By 7.
Incident Management, Problem Management, Change Management
and Release Management.
Professional Profile

Organization UBS business Solutions (www.ubs.com)

Title System Administrator (Authorized Officer)
Period June 2019 to Present
Type Implementation, Administration, Maintenance, Troubleshooting, Monitoring.

Responsibilities in this project include:

Axway MFT Architect.
Respond customer mails and work on INC/CRQ Tickets in stipulated SLAs.
User management,LOGIN / LOG-OUT, file missing issues.
Auto-push/pull set-up.
updating/deleting/creating/changing permission on folders and files of existing Accounts
holder
Perform Web-ex session with the end users to troubleshoot the issues.
Providing User entry/file transfer log & transfer status of the files to the users.
Application start/stop during issues and patching activity to bring up the Application services.
Fixing Aborted Job modules issue’s by making needed changes.
Troubleshooting Sessions and hung threads on ST and edge servers.
Timely transfer/handover/escalation of issues beyond our scope to next level.
Represent team in the Sev1/Sev2 Incident calls.
Update status to customer and seniors periodically if Ticket is owned by us.
CA, SSL certs renewals. Auto-push/pull set-up failure.
During Auto-push setup perform troubleshooting for firewall opened to vendor servers.
Encryption/Decryption set-ups & troubleshooting failure.
FTP server access issues through different protocols (i.e., FTP; SFTP; HTTP; SSH; etc.).
Work with the vendor for major issues.
Analyzing logs and troubleshooting - SSL handshake error/Big-IP level error and providing
solution.
Primary and secondary node synchronization issues.
Judge the issue and coordinate with other teams for Change, Incident and Problem
Management.
FTP front and backend server services issues & FTP server performance issue.
Work on SLA carve out and scrubbing for breached Tickets if any.
Adding script as per the issue requirements.
Installation and patching.
Performance Tuning.
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Shivaji Jagdale shivaji.jagdale@gmail.com

Organization Ocwen Financial Corporation (www.ocwen.com)

Title Senior Technical Service Engineer
Period May 2016 to Feb 2019

Organization MphasiS Ltd (www.mphasis.com)

Period June 2013 to March 2016
Project Symantec Corporation (www.symantec.com) as Axway MFT Administrator

Organization Synchronica Mobile Gateway Pvt Ltd (now http://myriadgroup.com/)

Period April 2012 to June 2013
Project Telecom Domain: Verizon, AT&T, Sprint, Rogers, Telus, Bell etc.

Organization AtoS India Pvt Ltd (http://in.atos.net/en-us/)

Period August 2010 to April 2012
Project TOTAL LTD - Oil & Gas Company(www.total.com)

Organization State Street Syntel Sevices Pvt Ltd (www.syntelinc.com)

Period June 2009 to December 2009
Project Financial Services of IFDS (www.ifdsgroup.com)

Organization Endroit Technologies Pvt Ltd and Orient HR Consultants Pvt Ltd
Period November 2006 to January 2009
Project Tata Communications formerly known VSNL (www.tatacommunications.com)

Education
Bachelor of Computer Science, Mumbai University, Maharashtra, India

Personal Information

TH
Date of Birth : 25 MAY 1984
Marital Status : Single
Nationality : Indian
Gender : Male
Passport : Valid
Skype ID : jagdale.thane
Linked in ID : http://in.linkedin.com/pub/shivaji-jagdale/1a/5b0/5b7

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Declaration
I hereby declare that the information furnished above is true and correct to the best of my
knowledge and belief.

Place:

Date:
(SHIVAJI APASAHEB JAGDALE)

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