MI375-01 Study Help for Final Exam

1)
Enterprise software allows data to be used by multiple functions and business processes for precise organizational
coordination and control.
1)
_______ 2)
Enterprise systems use a client/server architecture and have not yet been redesigned to take advantage of the Web.
2)
_______ 3)
The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering
products to the final customers.
3)
_______ 4)
Ripple effect is the distortion of information about the demand for a product as it passes from one entity to the next across
the supply chain.
4)
_______ 5)
Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and
manufacturing plans for that product.
5)
_______ 6)
A metric is a standard measurement of performance.
6)
_______ 7)
In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow
smoothly among different internal supply chain processes.
7)
_______ 8)
Intranets can be used to integrate information from isolated business processes within the firm to help them manage their
internal supply chains.
8)
_______ 9)
In a push-based model, actual customer orders or purchases trigger events in the supply chain.
9)
_______ 10)
Dell Computers is an example of a push-based model.
10)
______ 11)
Customer relationship management can help organizations identify customers who cost a lot to attract and to keep.
11)
______ 12)
Major CRM application software vendors include Siebel Systems, Clarify, and Salesforce.com.
12)
______ 13)
Bundling is one kind of cross-selling in which a combination of products is sold as a bundle at a price higher than the total
cost of the individual products..
13)
______ 14)
Analytical CRM uses a customer data warehouse and tools to analyze customer data collected from the firm's customer
touch points and from other sources.
14)
______ 15)
One of the challenges associated with enterprise systems is realizing strategic value.
15)
______ 16)
A set of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales
and marketing that allows data to be used by multiple functions and business processes best describes:
16)
______ A)
enterprise software.
B)
process management software. C)
application software.
D)
collaboration software. 17)
Process maps or reference models provided by enterprise software vendors are based on business process knowledge and:
17)
______ A)
metrics.
B)
cross-selling.
C)
push-models.
D)
best practices. 18)
Nestl SA, installed a ________ enterprise system as a way of standardizing and coordinating its business processes in 500
facilities in 80 countries.
18)
______ A)
Baan
B)
SAP R/3
C)
Oracle
D)
PeopleSoft 19)
A network of organizations and business processes for procuring raw materials, transforming these materials into
intermediate and finished products, and distributing the finished products to customers is called a:
19)
______ A)
supply chain.
B)
distribution channel. C)
value chain.
D)
marketing chain. 20)
A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and
finished goods shipped as soon as they leave the assembly line best describes:
20)
______ A)
ASAP inventory.
B)
stockless inventory. C)
just-in-time.
D)
replenishment-only inventory. 21)
A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is
called:
21)
______ A)
replenishment effect.
 B)
ripple effect. C)
exponential effect.
D)
bullwhip effect. 22)
0Supply chain planning systems:
22)
______ A)
track the financial information involving all parties. B)
track the physical status of goods. C)
identify the transportation mode to use for product delivery. D)
track the status of orders 23)
Supply chain execution systems:
23)
______ A)
develop sourcing and manufacturing plans to determine how much of a specific product to manufacture in a given time
period. B)
help the company determine how much of a specific product to manufacture in a given time period. C)
enable the firm to generate demand forecasts for a product. D)
schedule product subassemblies 24)
Which of the following is NOT for measuring supply chain performance:
24)
______ A)
Delta-normal.
B)
forecast accuracy. C)
cycle time for sourcing.
D)
fill rate. 25)
A standard set of tools that can be used by companies all over the world to coordinate overseas sourcing, transportation,
communications, financing, and compliance with customs regulations would be:
25)
______ A)
WAN.
B)
an extranet.
C)
an intranet.
D)
the Internet. 26)
A method of firm interaction with a customer, such as telephone, e-mail, customer service desk, conventional mail, or point
of purchase best describes:
26)
______ A)
channel point.
B)
point of presence. C)
market entry.
D)
touch point. 27)
The marketing of elevated-value products or services to new or existing customers is referred to as:
27)
______ A)
discount selling.
B)
cross over selling. C)
 up-selling.
D)
bundling. 28)
Measurement of the number of customers who stop using or purchasing products or services from a company; it is used as
an indicator of the growth or decline of a firm's customer base best describes:
28)
______ A)
asset turns. B)
fill rate. C)
churn rate. D)
turnover rate. E)
decline rate. 29)
This metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in
acquiring and servicing that customer, and the expected live of the relationship between the customer and the company.
29)
______ A)
CLTV
B)
cost per sale
C)
cost per lead
D)
churn rate 30)
A methodology for dealing with the organization's need to change its business processes continually to remain competitive
is called:
30)
______ A)
business process investigation.
B)
business process sourcing. C)
business process management.
D)
business process refinement. 31)
Knowledge residing in the minds of employees that has not been documented is called explicit knowledge. 31)
______ 32)
Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.
32)
______ 33)
Each step in the knowledge management value chain adds value to raw data and information as they are transformed into
usable knowledge.
33)
______ 34)
The chief financial officer is a senior executive who is responsible for the firm's knowledge management program.
34)
______ 35)
Communities of practice (COPs) are formal social networks of professionals and employees within and outside the firm
who have similar work-related activities and interests.
35)
______ 36)
Enterprise-wide knowledge management systems provide databases and tools for organizing and storing structured and
unstructured documents and other knowledge objects.
36)
______ 37)
User interfaces are unimportant to the success of knowledge worker systems.
37)
______ 38)
Virtual reality systems use interactive graphics software to create computer-generated simulations that are so close to reality
that users almost believe they are participating in a real-world situation.
38)
______ 39)
Data mining helps organizations capture undiscovered knowledge residing in large databases.
39)
______ 40)
Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be
used by others in the organization.
40)
______ 41)
In backward chaining the inference engine begins with the information entered by the user and searches the rule base to
arrive at a conclusion.
41)
______ 42)
Case-based reasoning cannot be used in diagnostic systems in medicine.
42)
______ 43)
Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small
number of flexible rules.
43)
______ 44)
Neural networks are not particularly suited to finding patterns and relationships in massive amounts of data.
44)
______ 45)
Because neural network applications always explain why they arrive at a particular solution, they are well suited for use in
the medical profession.
45)
______ 46)
Expertise and experience of organizational members that has not been formally documented best describes:
46)
______ A)
information.
B)
tacit knowledge. C)
data.
D)
wisdom. 47)
Informal social networks of professionals and employees within and outside the firm who have similar work-related
activities and interests are called:
47)
______ A)
communities of interest.
B)
communities of practice. C)
communities of knowledge.
D)
communities of discovery. 48)
Which of the following are types of intelligent techniques?
48)
______ A)
knowledge networks
B)
virtual reality C)
computer-aided design
D)
 case based reasoning 49)
Which of the following would NOT be classified as a form of intelligent technique?
49)
______ A)
neural networks
B)
case based reasoning C)
virtual reality
D)
data mining 50)
Key features of an enterprise knowledge network include all of the following EXCEPT:
50)
______ A)
productivity techniques.
B)
community of practice support. C)
knowledge exchange services.
D)
auto-profiling capabilities. 51)
Virtually all expert systems deal with problems of:
51)
______ A)
logic and control.
B)
classification. C)
policy development.
D)
high complexity. 52)
Once a knowledge taxonomy is produced, documents are all ________ with the proper classification.
52)
______ A)
tagged
B)
linked
C)
referenced
D)
tupled 53)
A ________ is very important to a knowledge worker's system.
53)
______ A)
dynamic interactive extranet
B)
financial analysis system C)
careful filing system
D)
user-friendly interface 54)
Virtual reality applications for the Web use a standard called:
54)
______ A)
TCP/IP.
B)
KWSVR.
C)
CADDIS.
D)
 VRML. 55)
Investment workstations:
55)
______ A)
allow groups to work together on documents. B)
are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio
management. C)
provide an important source of expertise for organizations. D)
provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. 56)
Virtual reality systems:
56)
______ A)
provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. B)
provide drug designers, architects, engineers, and medical workers with precise, photorealistic simulations of objects. C)
allow groups to work together on documents. D)
provide an important source of expertise for organizations. 57)
Which of the following is used for knowledge discovery?
57)
______ A)
transaction processing systems
B)
expert systems C)
case-based reasoning
D)
data mining 58)
The AI shell is:
58)
______ A)
a method of organizing expert system knowledge into chunks. B)
a strategy for searching the rule base in an expert system that begins with a hypothesis. C)
the programming environment of an expert system. D)
a strategy for searching the rule base in an expert system that begins with information entered by the user. 59)
Which of the following is the expert system used by Countrywide Funding Corp. to make preliminary creditworthiness
decisions on loan requests?
59)
______ A)
EVAL
B)
AskMe
C)
CBR
D)
CLUES 60)
Genetic algorithms:
60)
______ A)
are based on logic. B)
represent knowledge as groups of characteristics. C)
develop solutions to particular problems using fitness, crossover, and mutation. D)
do not work for most problems. 61)
Senior management is concerned with general yet timely information on changes in the industry and society at large that
may affect both the long-term and near-term future of the firm.
61)
______ 62)
Middle management tend to face more structured decision scenarios, and rarely include unstructured components.
62)
 ______ 63)
The intelligence phase of decision making finds or recognizes a problem, need, or opportunity.
63)
______ 64)
The choice phase of decision making considers ways to solve problems, fill needs, or take advantage of opportunities.
64)
______ 65)
Management information systems provide routine reports and summaries of transactions-level data to middle and
operational-level managers to provide answers to structured and semistructured decision problems.
65)
______ 66)
Executive support systems are targeted systems that combine analytical models with operational data and supportive
interactive queries and analysis.
66)
______ 67)
DSS primarily address structured problems.
67)
______ 68)
Data mining does not use fuzzy logic.
68)
______ 69)
With query-oriented data analysis, users need to know what they're looking for.
69)
______ 70)
The user interface for a DSS must be relatively intuitive, because it may be used by managers or employees with no
patience to learn a complex tool.
70)
______ 71)
Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.
71)
______ 72)
During a GDSS electronic meeting, the attendees control the use of GDSS tools.
72)
______ 73)
Contemporary ESS do not need tools for modeling and analysis.
73)
______ 74)
Enterprise reporting capabilities create measures of firm performance that were not previously available.
74)
______ 75)
The business value of DSS and ESS does not depend on changing patterns of management decision making.
75)
______ 76)
Applications and technologies that work with data from many different sources to help users make better business decisions
are referred to as:
76)
______ A)
operational planning.
B)
enterprise reporting. C)
business intelligence.
D)
data libraries. 77)
Allocating resources, developing short-range plans, and monitoring the performance of departments is the concern of this
level of management:
77)
 ______ A)
senior.
B)
knowledge.
C)
operational.
D)
middle. 78)
This management level is in charge of specific projects and allocate resources within the project budget:
78)
______ A)
senior.
B)
middle.
C)
knowledge.
D)
operational. 79)
Decision makers can follow a definite procedure for making a decision, it is said to be a(n):
79)
______ A)
obscure decision.
B)
structured decision. C)
semistructured decision.
D)
unstructured decision. 80)
Which type of decision is calculating gross pay for hourly workers?
80)
______ A)
recurring decision
B)
structured decision C)
nonstructured decision
D)
nonrecurring decision 81)
Which type of decision is deciding whether to introduce a new product line?
81)
______ A)
structured decision.
B)
recurring decision. C)
nonstructured decision.
D)
nonrecurring decision. 82)
DSS are intended to help design and evaluate alternatives and:
82)
______ A)
provide information to business partners. B)
monitor the adoption or implementation process. C)
monitor and forecast the business decisions taken by senior managers. D)
provide reports through an intranet. 83)
Simon's description of decision-making consists of four stages:
83)
______ A)
intelligence, design, financing, and implementation. B)
 intelligence, design, choice, and implementation. C)
planning, financing, implementation, and maintenance. D)
planning, design, implementation, and maintenance. 84)
Model-driven DSS:
84)
______ A)
are primarily standalone systems.
B)
mine Web site data. C)
use multidimensional analysis.
D)
analyze large pools of data. 85)
________ provides insights into corporate data that cannot be obtained with OLAP by finding hidden patterns and rules
used to guide decision making and forecast the effect of those decisions.
85)
______ A)
Data mining
B)
Sequencing C)
Profitability analysis
D)
Association 86)
________ helps managers estimate the future value of continuous variables such as sales figures.
86)
______ A)
Forecasting
B)
Sequencing C)
Profitability analysis
D)
Association 87)
A model that asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors is
called a(n):
87)
______ A)
optimization model.
B)
sensitivity analysis model. C)
slice and dice model.
D)
goal seeking model. 88)
Discount chain ShopKo Stores uses this type of software to determine the optimal time and price for marking down items:
88)
______ A)
optimization.
B)
sensitivity.
C)
goal seeking.
D)
what-if 89)
A model that uses data-mining techniques, historical data, and assumptions about future conditions to predict outcomes of
events is known as:
89)
______ A)
goal seeking analysis.
 B)
sensitivity analysis. C)
predictive analysis.
D)
optimization analysis. 90)
This information system uses data visualization technology to analyze and display data for planning and decision making in
the form of digitized maps:
90)
______ A)
MIS.
B)
TPS.
C)
GIS.
D)
DSS. 91)
Electronic questionnaires in a GDSS:
91)
______ A)
aid the organizers in premeeting planning by identifying issues of concern. B)
use structured approaches to evaluate the impact of an emerging proposal on the organization. C)
document group agreement on definitions of words and terms central to the projects. D)
facilitate the organized integration and synthesis of ideas generated during brainstorming. 92)
Idea organizers in a GDSS:
92)
______ A)
aid the organizers in premeeting planning by identifying issues of concern. B)
document group agreement on definitions of words and terms central to the projects. C)
use structured approaches to evaluate the impact of an emerging proposal on the organization. D)
facilitate the organized integration and synthesis of ideas generated during brainstorming. 93)
In an electronic meeting system, group interaction includes:
93)
______ A)
session planning, organizational memory, personal productivity, and enterprise analysis. B)
session planning, prioritizing, policy development and organizational memory. C)
idea generation, complex problems, and large groups. D)
idea generation, idea organization, prioritizing, and policy development. 94)
The easy use of graphics in an ESS allows the user to:
94)
______ A)
examine other managers' work without their knowledge. B)
decentralize decision making. C)
look at more data in less time with greater clarity. D)
use creative analysis. 95)
The traditional measurement of value for companies includes financial metrics such as:
95)
______ A)
ING metrics analysis.
B)
double-entry bookkeeping. C)
return on investment.
D)
balanced scorecards.
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