Professional Documents
Culture Documents
2 TESDA Citizens Charter Updated 05-19-17
2 TESDA Citizens Charter Updated 05-19-17
1
VISION, MISSION, AND VALUE STATEMENT
VISION
The transformational leader in the technical education and skills development of the Filipino workforce.
MISSION
TESDA sets direction, promulgates relevant standards, and implements programs geared towards a quality-assured and inclusive technical education and skills
development and certification system.
VALUES STATEMENT
We believe in demonstrated competence, institutional integrity, personal commitment, culture of innovativeness, and a deep sense of nationalism.
2
PERFORMANCE PLEDGE
We, the officials and employees of the Technical Education and Skills Development Authority (TESDA), voluntarily, and out of a sense of duty, do hereby make
the following manifestations:
That, good governance is essential for sustainable economic and social development;
That, good governance translates to the delivery of public services in a responsive, accountable and transparent manner by a public organization;
That, the TESDA philosophy, methods, procedures and standards in delivering its frontline services are contained in the TESDA Citizen’s Charter, which we
have read and essentially understood.
That, in view hereof, we hereby commit to do the following:
To know and abide by TESDA’s service standards in performing the duties and responsibilities of my/our appointive /designated position/s, wherever possible;
To seek continual improvement of the service process/es of our service area;
To account for the Citizen’s satisfaction/dissatisfaction in the TESD products and services for which our work group is responsible; and
Through example, encourage others to be guided by and adhere to the service standards spelled out in the TESDA Citizen’s Charter.
Signed:
3
COMPLAINTS AND FEEDBACK MECHANISM
Please let us know how we have served you by doing any of the following:
Accomplish our Feedback Form available in the offices and put in the drop box at the Public Assistance Counter
If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by our Customer Service Officer at the Public Assistance
Counter.
4
LIST OF TESDA FRONTLINE SERVICES
Processing Time
Type of Frontline Service Fees* Forms** (Under normal circumstances per Form
transaction)
ACCREDITATION
Application for Accreditation as TESDA-OP-CO-04-F14 5 days Application Form for
Competency Assessor Accreditation
TESDA-OP-CO-04-F15
TESDA-OP-CO-04-F16
TESDA-OP-CO-04-F18
TESDA-OP-CO-04-F19
TESDA-OP-CO-04-F21
TESDA-OP-CO-04-F22
Application for Accreditation as TESDA-OP-CO-03-F01 10 days Accreditation Certificate
Assessment Center
TESDA-OP-CO-05-F02 Affidavit of Undertaking
TESDA-OP-CO-03-F03
TESDA-OP-CO-03-F04
TESDA-OP-CO-03-F05
TESDA-OP-CO-05-F08
TESDA-OP-CO-03-F07
TESDA-OP-CO-03-F011
ASSESSMENT
5
Processing Time
Type of Frontline Service Fees* Forms** (Under normal circumstances per Form
transaction)
TESDA-OP-CO-05-F42
CERTIFICATION
Issuance of Php 30.00 CAV Form 1 8.5 days Application Form
Certification/Authentication/
Verification (CAV) of Scholastic
Record
Filing Request and Release for SO Form 1 3 days
Special Order (SO)
TRAINING
Availment of Training at the Language Skills Institute (LSI)
Training Application/Enrolment 76 minutes Client Log Sheet
Procedure
Applicants’ Registration
Interview Sheet
6
Processing Time
Type of Frontline Service Fees* Forms** (Under normal circumstances per Form
transaction)
Releasing of Training Certificates 8 minutes Log sheet
7
Processing Time
Type of Frontline Service Fees* Forms** (Under normal circumstances per Form
transaction)
Assessment Form
Releasing of Certificate of Training 3 hours 10 minutes Request Form
Administration of Foreign Scholarship Training Program (FSTP)
Handling Inquiries/Providing 15-20 minutes Feedback Form 1
Information (through e-
mail/Phone/Face-to-Face)
Receiving and Sending-out Invitation 52 minutes Invitation Letter
Letter
Evaluation of Nomination and IAS Form 46 minutes Checklist of Documentary
Documentary Requirements Requirements
Nominee Assessment and Interview 6 hours to 7 hours and 36 minutes Nominee Assessment Form
and 10 seconds
Interview Assessment Form
Notice of Interview
Feedback Form
Certificate of Appearance
Nominee Endorsement 4 hours and 21 minutes FSTP Staff Note
Application Form
Nominee Acceptance and Regret 17 minutes FSTP Staff Note
Report Submission 2 hours
REGISTRATION
8
Processing Time
Type of Frontline Service Fees* Forms** (Under normal circumstances per Form
transaction)
Program Registration – Unified TVET P 2,000.00 TESDA-SOP-CO-01- 21 working days
Program, Registration and F02
Accreditation System (UTPRAS)
TESDA-SOP-CO-01-
F19
TESDA-SOP-CO-01-
F20 or
TESDA-SOP-CO-01-
F23
CUSTOMER INQUIRY AND FEEDBACK
Public Assistance Counter TESDA-OP-AS-03-F01 2 hours (PAC, Face-to-Face) Customer Inquiry and Feedback
Form
5 working days (Emails and SMS)
9
CENTRAL OFFICE FRONTLINE SERVICES
Customer Inquiry and Feedback..........................................................................................................................................................................................................................11
10
Customer Inquiry and Feedback
(Through the Public Assistance Counter, Face-to-Face, Calls, Emails, SMS)
Monday to Friday
**Queries/requests lodged beyond 5:00pm, on weekends, holidays and work suspension, action shall be provided within the succeeding work day.
General Public
Requirements:
None
Duration:
Emails and SMS are replied within five (5) working days upon receipt
11
How to avail of the service?
12
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
action.
CSO advises Customer to return to 1 minute CSO
the Customer Inquiry and Feedback
Form to CSO after completing his/her
transaction/s.
4 CSO advises the Concerned 2 minutes CSO -
Office/Focal Person regarding the
referred Customer and his/her inquiry.
5 Concerned Office/Focal Person 10 minutes Focal Person of the - Customer Feedback
provides Customer need/s and Concerned Office Form (TESDA-OP-
service/s. AS-03-F01)
Concerned Office/Focal Person Focal Person of the
indicates action taken on the inquiry Concerned Office
reflected on the Customer Inquiry and
Feedback Form.
14
Calls
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
1 Customer calls the CSO receives telephone picks up the 2 minutes CSO
TESDA Hotline call within two (2) rings
number
2 CSO logs Caller’s name, location, 2 minutes CSO Central Office CCU
inquiry/complaints in the CCU Client Client Log Form
Log Form. Call transactions are (TESDA-OP-AS-03-
recorded for quality assurance. F03)
Regional/Provincial
Office Customer
Logsheet for
Telephone, SMS,
Mails (TESDA-OP-
AS-03-F05)
3 CSO provides the information to 2 minutes CSO
Callers inquiries.
If Callers inquiry/complaint/s requires 2 minutes
the action of Concerned Office/Focal
Person/s, CSO refers Callers to
proper TESDA Office.
4 Concerned Office/Focal Person 10 minutes Focal Person of the -
provides Callers information on Concerned Office
inquiry.
15
Concerned Office/Focal Person logs
Customer/s inquiry/Complaint/s and
action taken on referrals by the CSO.
5 Concerned Office/Focal Person 21st day of the Focal Person of the -
submits report on actions taken on succeeding month Concerned Office
referrals/ inquiries/complaints to the
Head of the CRMS.
6 CSO consolidates reports on action Sixth day of the CSO -
taken for monitoring succeeding month
END OF TRANSACTION
16
Electronic Mails (e-mails) and Short Messaging System (SMS)
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
1 Customer sends CSO accesses email account and 1 minute CSO
emails or SMS to TESDA Online SMS facility from
TESDA email account Monday to Friday, from 8:00am-
and SMS number 5:00pm.
2 CSO replies to emails and SMS 3 minutes CSO
messages
3 CSO provides the information on 2 minutes CSO
inquiries.
If email and SMS inquiry requires the 2 minutes
action of Concerned Office/Focal
Person/s, CSO forwards emails/SMS
to proper TESDA Office.
17
action taken on referrals by the CSO
6 Concerned Office/Focal Person 21st day of the Focal Person of the - Monitoring of
reports Callers actions taken on succeeding month Concerned Office Complaints Received
referrals/ inquiries/complaints to the (TESDA-OP-AS-03-
Head of the CRMS. F04)
END OF TRANSACTION
18
COMPLAINTS HANDLING
Public Assistance Counter (PAC)
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
1 If Customer wishes to CSO requests the Customer to write 5 minutes CSO - Complaint Report
give a suggestion/file a his/her Complaint in the Complaint Form (TESDA-OP-
complaint Report Form. AS-03-F10)
19
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
Customer’s waiting area as his/her
feedback is elevated to Concerned
Office/person for immediate and
appropriate action.
4 For complaint/s, Concerned 2 minutes Focal Person of the - Complaint Report
Office/Focal Person acknowledges the Concerned Office Form (TESDA-OP-
forwarded complaint/s. AS-03-F10)
20
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
7 CSO interviews Customer to gather 3 minutes CSO - Customer Feedback
feedback/reaction on the action taken Form (TESDA-OP-
on his complaint. AS-03-F01)
8 If Customer is not CSO informs the Concerned 5 minutes CSO - Customer Feedback
satisfied with the action Office/Focal Person about the Form (TESDA-OP-
taken Customer reaction/s and re-sends AS-03-F01)
Customer Inquiry and Feedback Form.
9 Concerned office/Focal Person refers 3 minutes Focal Person of the
issue to Executive Director Concerned Concerned Office
10 Concerned person/office prepares 10 minutes Focal Person of the
Complete Staff Work (CSW) Concerned Office
11 Executive Director Concerned reviews 20 minutes Representative
the background of complaint and other from Top
documents Management
12 Executive Director Concerned 15 minutes Representative
provides appropriate/necessary action from Top
on complaint Management
If Executive Director Concerned is not 15 minutes Focal Person of the
available at the time of the complaint, Concerned Office
the Concerned person/office informs
the CSO.
13 CSO informs the Customer that 5 minutes CSO -
he/she will be informed appropriately
21
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
on the status of his/her complaint
through letter.
14 Customer receives CSO sends the response letter/action 5 minutes CSO - Customer Feedback
feedback on the action taken to the complainant together with Form (TESDA-OP-
taken by the top the Customer Feedback Form through AS-03-F01)
management on the the Records Section.
complaint
15 CSO requests complainant through 5 minutes CSO - Customer Feedback
letter to return the Customer Inquiry Form (TESDA-OP-
and Feedback Form with the AS-03-F01)
corresponding rating for the
service/action provided on his
complaint by the CSO and Concerned
Office/person.
16 Customer returns the CSO files Customer Feedback Form 2 minutes Focal Person of the -
filled-out Customer Concerned Office
Feedback Form
END OF TRANSACTION
22
Calls, SMS, Emails
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
1 Customer calls/sends CSO receives, logs and records 5 minutes CSO - Central Office CCU
email or SMS to report complaint/s received through call. Client Log Form
a complaint (TESDA-OP-AS-03-
CSO prints complaint/s received
F03)
through emails and SMS.
2 CSO provides callers with information 5 minutes CSO
on the action to be taken by CSO to
address his/her complaint/s.
23
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
(ACC)
Complaints – 17
Working Days
6 CSO logs feedback/complaint/s for 3 minutes CSO
monitoring.
7 Concerned office/Focal person Focal Person of the -
undertakes action/prepares reply letter Concerned Office
on the inquiry/complaint.
8 Concerned office/ Focal person Within five (5) working Focal Person of the -
provides/furnishes CSO a copy of the days upon transmittal Concerned Office
reply letter on the forwarded of the complaint
feedback/complaint/s.
9 CSO logs the action taken and files 3 minutes CSO -
24
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
the copy of the reply letter.
10 CSO informs the Caller of the action 10 minutes CSO -
taken, sends an email and SMS to the
Customer regarding the action taken
on his complaints closure.
11 CSO requests Caller/email/SMS 5 minutes CSO - Customer Feedback
sender through letter to return the Form (TESDA-OP-
Customer Feedback Form with the AS-03-F01)
corresponding rating for the
service/action provided on his
complaint by the CSO and Concerned
Office/person.
12 Customer returns the CSO files Customer Feedback Form 2 minutes Focal Person of the -
filled-out Customer Concerned Office
Feedback Form
END OF TRANSACTION
25
NATIONAL LANGUAGE SKILLS INSTITUTE (NLSI)
Training Application/Enrolment Procedures
Transcript of Records
3. Show Original and submit photocopy of NSO marriage certificate for married women only
4. Latest Three (3) pcs. 1”X1” and one (1) pc. 2”X2” ID pictures with white background
26
Duration: 1 hour and 16 minutes
Step Applicant/Client Service Provider Duration of Activity Person in charge Fees Form Used
(under normal
circumstances)
1 Log in at the visitor’s Security Guard asks the person 1 minute Security Guard on None Client Log Sheet
log sheet inquiring to log-in duty
(Reservation by phone
or e-mail is not
allowed);
2 Inquire about the Provides the client with the 10 minutes Information None Flyer
training program information about the language Officer/Security
and/or type of service programs and the requirements Guard on Duty
the applicant wants to
avail
3 Wait for a call or text Admin personnel informs the applicant 5 minutes Registrar/Admin None Applicants’
on the schedule of through text or call for the scheduled Personnel Registration
interview/examination interview/examination. The first 25
applicants or more will be notified,
depending on the target number of
participants for a particular language
course.
4 Report to LSI to Trainers and Training Supervisor 30 minutes Trainers and None Application and
undergo interview/ conduct face-to-face Training Information form
examination* on the interview/examination* to screen and Supervisor
Interview Sheet
scheduled date evaluate the applicant. Trainer
27
Step Applicant/Client Service Provider Duration of Activity Person in charge Fees Form Used
(under normal
circumstances)
advises the applicant if he/she passed Proficiency Test
or failed in the screening and asks Paper Result for
those who pass to sign in the English only
enrolment list.
5 Comply with all the Registrar validates the documents 30 minutes Registrar or any None Enrollment List
documentary submitted and issues a stub/reminder Admin Personnel
Schedule of Career
requirements for slip with schedule of career profiling,
Profiling
enrollment and submit orientation and effectivity of training to
to the Registrar the applicant. Reminder slip
Trainee’s Profile
Form
Scholar’s Undertaking
END OF TRANSACTION
*NOTE: Only applicants for English need to undergo a written test.
28
Procedures for Releasing of Training Certificates
Duration: 8 minutes
Step Applicant/Client Service Provider Duration of Activity Person in charge Fees Form Used
(under normal
circumstances)
1 Log in at the visitor’s Security Guard on Duty 1 minute Security Guard on None Log sheet
log sheet duty
2 Proceed to the Registrar checks the name of the 5 minutes Registrar None None
Administration Office/ student in the Official Graduates List
Registrar and show
any valid ID for
identification
3 Fill in required Registrar validates the information 2 minutes Registrar None Official List of
information and affixes and issues the Training Certificate Graduates
signature in the Official
List of Graduates
END OF TRANSACTION
29
NATIONAL TVET TRAINERS ACADEMY (NTTA)
Application for Trainers Training Program
Monday to Friday
8:00 am to 5:00 pm
Regular Clients:
Other Clients:
Trainers from Public and Private TVET Institutions, Industry Groups/Associations and other Government Agencies
General Requirements
30
Duration of activity:
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees Form
(Under Normal
Circumstances)
1 Trainer receives NTTA Training
information on NTTA Calendar, Program
Training Program Nomination/Endorsem
Offerings from TESDA ent Form
Regional Office thru
TTI Administrator
2 Trainer fills-out
Program Nomination
Form and requests
endorsement from
respective Regional
Director thru TTI
31
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees Form
(Under Normal
Circumstances)
Administrator
3 Trainer submits thru NTTA Evaluates Nomination Form; If 15 minutes Program TESDA Order
RO endorsed qualified, includes in TESDA Order for Coordinator/
Nomination Form to the program. Designated
NTTA thru NITESD Trainer
Executive Director Informs RO, copy furnished, Trainer Administrative Approval/Disapproval
on status of nomination Staff Memo
Face to Face: 5 minutes
Thru Fax: 5 minutes
END OF TRANSACTION
32
How to avail of the service?
FOR OTHER CLIENTS: Trainers from Public and Private TVET Institutions, Industry Groups/Associations and other Government Agencies
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees Form
(Under Normal
Circumstances)
1 Secures information on Provides information on NTTA Training NTTA Brochure;
NTTA Training Training Program Offerings Supervisor Training Calendar
Program Offerings
Face to Face: 15 minutes
Thru Phone: 15 minutes
Thru Email: 15 minutes
2 Submits Letter of Prepares comments/training proposal; 16 hours Training Guidelines on
Request for training and Reply Letter Supervisor Evaluation of Training
Proposal; Proforma
Sends Reply Letter (if request is Administrative Letter
approved, submits Training Proposal) Staff
Face to Face: 5 minutes
Thru Fax: 5 minutes
Thru Email: 5 minutes
3 Evaluates Training If approved, provides Checklist of Administrative Checklist of Training
Proposal; Informs Training Program Requirements; Staff Program
NTTA of decision Face to Face: 5 minutes Requirements
Monday to Friday
8:00 am to 5:00 pm
Non-TESDAns (outsiders)
TESDAns (COROPOTI)
At the office of the Dormitory Manager, 3rd Floor, NTTA Main Building.
Letter of Intent
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees Form
(Under Normal
Circumstances)
1 Inquires/secures for Provide information 10 minutes Dormitory Non- Reservation Form;
requirements checklist Manager TESDAn Calendar
Room Rates
of requirements
Air-con
Availability of room dates
Room:
35
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees Form
(Under Normal
Circumstances)
Terms of payment & others Php150.00
/day
Advance payment
Ordinary
Cash basis
Room:
Php75.00
TESDAn
Air-con
Room:
Php100.00
/day
Ordinary
Room:
Php50.00/
day
2 Fills-out Reservation Checks Form if properly filled out 3 minutes Dormitory Reservation Form
Form Manager
3 Submits duly Reserves date requested 5 minutes Dormitory Reservation Form
accomplished Manager
Prepares Billing Statement Billing Statement
Reservation Form
Administrative Form
Officer III
4 Pays accommodation Issues Official Receipt 5 minutes Collecting Officer Billing Statement
fee Form;
36
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees Form
(Under Normal
Circumstances)
Official Receipt
5 Presents Official Provides Registration Form & Guests 2 minutes Guard-on-Duty Registration Form;
Receipt to the Guard- Book Guests Book
on-Duty (Dorm)
6 Fills-out Registration Verifies completeness of information 5 minutes Guard-on-Duty Registration Form;
Form and Guests Book on Registration Form and Guest Book Guests Book
and returns to Guard
Provides room key
7 Secures clearance Receives room key and inspects room 5 minutes Guard-on-Duty Registration Form
prior to departure; occupied
returns room key
END OF TRANSACTION
37
Rental of NTTA Facilities
Monday to Friday
8:00 am to 5:00 pm
Non-TESDAns (outsiders)
TESDAns (COROPOTI)
At the office of the Administrative Officer III, 2nd Floor, NTTA Main Building.
Letter of Intent
38
How to avail of the service? (Ylagan Hall and Session Room)
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees Form
(Under Normal
Circumstances)
1 Inquires/secures Provides information: 10 minutes Administrative Ylagan Letter of Intent
checklist of Officer Hall:
Room Rates Facilities Reservation
requirements
Day- Form
Availabilities of schedule
Php300.
Terms of Payment 00/hr
Guidelines Night-
Php400.
Provides Facilities
00/hr
Reservation Form
Session
Room:
Php250.
00/hr
Chairs:
Php7.50
/piece
2 Fills-out and submits Secures approval of the NTTA 5 minutes Administrator or Facilities
accomplished Facilities Administrator or Caretaker Caretaker;
Reservation Form
Reservation Form Administrative
Officer
3 Secures confirmation Informs client of disapproval/approval 3 minutes Director; Facilities
39
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees Form
(Under Normal
Circumstances)
of reservation Reserves facility (if approved) 5 minutes Administrative Reservation Form
Officer duly signed by the
Prepares and provides client with
Director
Order of Payment
4 Pays to Collecting Issues Official Receipt 5 minutes Collecting Officer Order of Payment
Officer
Official Receipt
5 Presents Official Records the OR number, date and 3 minutes Guard-on-Duty Activity Log Book
Receipt to the Guard- time and facility to be rented in the
on-Duty (Gate 1) activity log book
6 Secures clearance Inspects facilities as to condition 10 minutes Guard-on-Duty Activity Log Book
before departure
END OF TRANSACTION
40
ADMINISTRATION OF FOREIGN SCHOLARSHIP TRAINING PROGRAM (FSTP)
Handling Inquiries/Customer Service (Through e-mail/phone/face to face)
Monday to Friday
41
How to avail of the service?
Provides feedback
42
Sending Out of Invitation Letter
Monday to Friday
Duration: 52 minutes
43
How to avail of the service?
Step Client/Donor Country Service Provider Duration of Activity Person-in-Charge Fees Forms
(under normal
circumstances)
1 Forwards Letter of Receives and reviews the letter and 10 minutes per Unit Head None Invitation Letter
Invitation together with general information of the program program
notice of program Identifies the agencies appropriate for 5 minutes per program Unit Head
offering, general the program (Except those programs
information and/or where agencies to be invited are pre-
brochure of the determined by donor country/
program/s organization)
Prepares the executive summary and 30 minutes per Desk Officer
letters of invitation for dissemination program
Sends out invitation thru LBC and thru 5 minutes Liaison Officer/ Executive Summary
fax Admin Assistant
Invitation Letter
Files a copy of the letter from donor 1 minute per program Desk Officer
country/organization, the general
information and the letters forwarded
to appropriate agencies
2 Updates the status of the program per 1 minute per program Desk Officer Program Status
donor country Report Form
END OF TRANSACTION
44
Evaluation of Nomination and Documentary Requirements
Monday to Friday
Duration: 46 minutes
45
How to avail of the service?
Step Client/ Nominee Service Provider Duration of Activity Person-in-Charge Fees Forms
(under normal
circumstances)
1 Forwards/ submits Receives and reviews all the 10 minutes Desk Officer None Checklist of
documentary documents submitted as to Documentary
requirements as completeness and correctness Requirements
specified in Annex A Provides feedback regarding the 1 minute IAS Form
documents submitted
Prepares Individual Assessment Form 30 minutes
2 Provides information relative to 5 minutes Desk Officer None
interview schedule
END OF TRANSACTION
46
Nominee Assessment and Interview
Monday to Friday
Nominees who met the qualifications and submitted complete documentary requirements
Step Client/ Nominee Service Provider Duration of Activity Person-in-Charge Fees Forms
(under normal
circumstances)
1 Prepares Nominee Assessment 30 minutes per Desk Officer None Nominee Assessment
Summary nominee Form
Prepares Interview Assessment Form 30 minutes per Interview Assessment
nominee Form
Prepares Notice of Meeting for 30 minutes Notice
signature of the NSC Chair
2 Attends Interview Interview Proper 3 to 4 hours NSC Interview Assessment
session Form
Prepares and Finalizes Minutes of the 1 hour Desk Officer Minutes of the
Meeting Meeting
Informs nominees on what documents 5 minutes Desk Officer
needs to be revised and/or updated
47
Step Client/ Nominee Service Provider Duration of Activity Person-in-Charge Fees Forms
(under normal
circumstances)
after the interview
Issues Certificate of Appearance 10 seconds per Cert. of Appearance
nominee
3 Files individual nominee folders 1 minute per nominee Desk Officer
END OF TRANSACTION
48
Nominee Endorsement
Monday to Friday
Nominees who met the requirements and passed the interview process
Step Client/ Nominee Service Provider Duration of Activity Person-in-Charge Fees Forms
(under normal
circumstances)
1 Prepares endorsement letter and 5 minutes per nominee Desk Officer None FSTP Staff Note
application forms for signature of the
Application Form
Secretary
2 Sorts and packages document of 10 minutes per Desk Officer
nominee for submission/endorsement nominee
to embassy/donor country/
organization
Sends the endorsement letter plus 4 hours Liaison Officer
attachments to embassy/donor
country/organization thru messenger
or courier
3 Files FSTP copies 1 minute per nominee Desk Officer
49
Step Client/ Nominee Service Provider Duration of Activity Person-in-Charge Fees Forms
(under normal
circumstances)
4 Follows up status of Provides updates as to the status of 5 minutes
application the application
END OF TRANSACTION
50
Nominee Acceptance and Regret
Monday to Friday
Step Client/ Donor Country Service Provider Duration of Activity Person-in-Charge Fees Forms
(under normal
circumstances)
1 Sends letter of Receives and prepares letter of 10 minutes per Desk officer FSTP Staff Note
acceptance or regret acceptance for signature of the nominee
Secretary
2 Forwards letter of acceptance or 5 minutes per nominee Liaison Officer
regret to concerned agency and
nominee thru fax and courier.
3 Informs accepted nominees to 1 minute per nominee Desk Officer
coordinate with the embassy/donor
country/organization and DFA for
requirements
51
Step Client/ Donor Country Service Provider Duration of Activity Person-in-Charge Fees Forms
(under normal
circumstances)
4 Files letter to respective folder 1 minute per nominee Desk Officer
END OF TRANSACTION
52
Report Submission
Monday to Friday
Accepted nominees
Step Client/ Scholar Service Provider Duration of Activity Person-in-Charge Fees Forms
(under normal
circumstances)
1 Submits post-training Receives and reviews post-training 1 hour Desk Officer None
report report
2 Study, analyze and files post-training 1 hour Desk Officer
report
END OF TRANSACTION
53
REGIONAL / PROVINCIAL / DISTRICT OFFICES AND TESDA TRAINING
INSTITUTIONS FRONTLINE SERVICES
TESDA WOMEN’S CENTER (TWC)...............................................................................................................................................................................................55
Program Registration Under the Unified TVET Program Registration and Accreditation System (UTPRAS)...............................................................................85
54
TESDA WOMEN’S CENTER (TWC)
Application for Training
Schedule of Application:
Monday - Thursday
8:00 am – 3:00 pm
55
How to avail of the service?
56
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
examination Advises the applicant who passed the and TMU-IRO Form
exam without NCAE to take the 03
Career Profiling
57
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
Signed the TMU-IRO Form 01 & 04
Legend:
TMU-IRO Form 01 (Training Application Monitoring Form) TMU-IRO Form 04 (Trainer Interview Slip)
TMU-IRO Form 02 (Preliminary Interview Sheet) TMU-IRO Form 05 (Applicant’s Information Form)
58
Registration/Enrollment Procedures
Schedule of Registration:
Monday - Thursday
8:00 am – 12:00 nn
1. Applicants who passed the TWC qualifying examination and trainer’s interview; and
2. Applicants who are ready to submit the documentary requirements for registration.
3. High School/College Diploma or High School Card/TOR or Form 137/138 (photocopy & original);
Duration: 12 minutes
59
How to avail of the service?
60
Releasing of Certificate of Training
Schedule of Registration:
Monday - Friday
8:00 am – 5:00 pm
TWC graduates
Duration: 8 minutes
61
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
requirements and Checks authenticity and validity of
submit to the Registrar submitted documents
3 Get claim stub from Registrar informs the graduate the 1 minute Registrar None
the Registrar scheduled date of release of
Certificate of Training
END OF TRANSACTION
62
TESDA Women’s Center Rental Facilities
Function Rooms
Monday – Friday
TESDA Women’s Center – 2nd Flr. Finance and Administrative Support Services Unit (FASSU)
TESDA COROPOTI;
Private Institutions/Organizations;
63
How to avail of the service?
Step Applicant/Client Service Provider Duration of Activity Person-in- Charge Fees Form
(under normal
circumstances)
1 Inquire for the Focal person provides information on 2 minutes FASSU Focal None TWC Form F13/F14
availability of Function rental fees and other charges, advises Person
rooms client to completely fill-up the TWC
Function Room Reservation Request
Form (F13/F14).
2 Fill in and submit the Focal person checks availability of the 3 minutes FASSU Focal None Reservation Form
Function Room function room upon receipt of the Person
Reservation Form completely filled-up TWC Function
Room Reservation Request Form and
gives feedback to the Requestor if
request is approved or disapproved.
3 Receive the Once request is approved, Focal 5 minutes FASSU Focal None Statement of Account
accomplished person prepares and sends statement Person
Reservation Form of account to the Requestor for
payment.
4 Pay the corresponding Advises Requestor to proceed to 2 minutes FASSU Focal Function Statement of Account
Function Room Rental accounting for payment of rental fees Person Rooms
Order of Payment
Fee at the TWC and other charges. (weekdays
cashier /weekend):
Tandang
Sora –
P9000.00/
64
Step Applicant/Client Service Provider Duration of Activity Person-in- Charge Fees Form
(under normal
circumstances)
P9500.00
Gregoria
de
Jesus -
P2500.00/
P3000.00
Marcella
Agoncillo
–
P3000.00/
P3500.00
Gabriela
Silang –
P3000.00/
P3500.00
5 Pay the corresponding Accounting staff prepares and gives 2 minutes FASSU Statement Order of Payment
accommodation fee at order of payment to the client and Accounting Staff of
the TWC cashier advised to pay at the TWC Cashier. Account
6 Pay the corresponding Cashier accepts payments and issues 5 minutes TWC Cashier Statement TWC Official Receipt
accommodation fee at official receipt. of
the TWC cashier Account
7 Schedule the Once payment is done, Focal person 2 minutes FASSU Focal TWC Official Receipt
requested date schedules reservation request. Person
65
Step Applicant/Client Service Provider Duration of Activity Person-in- Charge Fees Form
(under normal
circumstances)
END OF TRANSACTION
66
TESDA Women’s Center Dormitory
Monday – Friday
8:00 am – 5:00 pm
TESDAns (COROPOTI)
Duration: 18 minutes
Step Applicant/Client Service Provider Duration of Activity Person-in- Charge Fees Form
(under normal
circumstances)
1 Inquire for the Provides client with information on the 2 minutes Dormitory None
availability of rooms availability of rooms Manager
2 Fill in and submit the Issues Order of Payment to client 5 minutes Dormitory None Reservation Form
67
Step Applicant/Client Service Provider Duration of Activity Person-in- Charge Fees Form
(under normal
circumstances)
Reservation Form indicating the amount to be paid at the Manager
TWC Cashier.
Order of Payment
For TESDA Group reservation, billing
statement will be sent to the
concerned office by the Dormitory
Manager upon submission of guest
list.
3 Receive the Informs the client to proceed to TWC 2 minutes Dormitory None
accomplished Order of 2nd Floor, Administrative Office for Manager
Payment payment of dormitory fee.
4 Pay the corresponding Issues Official receipt (OR) to the 3 minutes TWC Cashier Regular Official Receipt (OR)
accommodation fee at client Clients:
the TWC cashier
Aircon
Rooms -
P400.00
Non-
Aircon
Room -
P150.00
TWC
trainees
/TESDA
employe
68
Step Applicant/Client Service Provider Duration of Activity Person-in- Charge Fees Form
(under normal
circumstances)
es at
discount
ed rate:
Aircon
Room -
P200.00
Non-
Aircon
Room -
P75.00
5 Present the OR to the Records the OR number and the 2 minutes Dormitory None Official Receipt (OR)
Dormitory Manager amount paid and gives Registration Manager
Form to the Client
6 Fill up and submit Designates room assignment 2 minutes Dormitory None Registration Form
Registration Form Manager
7 Check in to his/her Inspects belongings of the clients 2 minutes Security Guard on None
reserved room Duty
Issues room key
END OF TRANSACTION
69
Schedule of Availability of Service:
Monday-Friday
8:00am – 5:00pm
Trainers-Assessors
Industry experts
Letter of Intent
Certificate of Employment indicating compliance to the requirements of number of years work/industry experience or teaching experience as specified in the
promulgated Training Regulations
Photocopy of NTTC Level 1 or Photocopy of COC 2 – Conduct Competency Assessment (under TMI)
Certification attested by the Center Manager, Lead Assessor, TESDA Representative that the applicant has assisted in the assessment to at least ten (10)
candidates under the supervision of the Lead assessor
Duration: 5 days
Provincial/District Offices
70
Step Applicant/Client Service Provider Duration of Activity Person In-Charge Fees Form
(Under Normal
Circumstances)
1 Inquires on Provides information on the Assessment focal TESDA-OP-CO-04-
accreditation accreditation process staff F14
process/orientation
Conducts orientation Provincial Director TESDA-OP-CO-04-
or Authorized F15
Provides Checklist of Requirements
Representative
TESDA-OP-CO-04-
F16
2 Submit Requirements Evaluates documents submitted by Within 5 working days Assessment focal TESDA-OP-CO-04-
for accreditation applicant from the receipt of F18
Assessment staff
application
Prepares Certificate of Accreditation, TESDA-OP-CO-04-
Focal staff
Affidavit of Undertaking (AOU), F19
Identification Card (ID) Cashier
TESDA-OP-CO-04-
Submits copy of the Notarized AOU F21
71
Application for Accreditation as Assessment Center
Monday-Friday
8:00 am – 5:00 pm
TVET Institutions
Industry Associations
Letter of Intent
Copy of SEC Registration (For private companies – to include conduct of assessment as one of the primary purposes of Incorporation). Entities with
legal personality (CDA-registered, R.A. except sole proprietorship) will be considered.
BIR registration
Company Profile
72
Location Map
List of complete facilities, tools, equipment, and materials appropriate to the Qualification(s) applied for
Organizational Structure
Duration: 10 days
Provincial/District Offices
Step Applicant/Client Service Provider Duration of Activity Person In-Charge Fees Form
(Under Normal
Circumstances)
1 Inquires on the Provides information on the 1 day Assessment Focal TESDA-OP-CO-03-
accreditation process accreditation process Staff F01
TESDA-OP-CO-03-
F04
2 Submits requirements Evaluate documents submitted by 3 days Assessment Focal P1,500.00 TESDA-OP-CO-03-
73
Step Applicant/Client Service Provider Duration of Activity Person In-Charge Fees Form
(Under Normal
Circumstances)
for accreditation and applicants Provincial Director F05
pays 50% Organize Inspection Team 2 days Inspection Team TESDA-OP-CO-05-
Accreditation Fee
Conduct Ocular Inspection 1 day F08
Provincial Director
Attends training on AC
Submits report of Inspection 1 day TESDA-OP-CO-03-
Operations
F07
Trains AC Manager and Processing 1 day
Returned copy of
Officer on the use of T2MIS & AC TESDA-OP-CO-03-
Notarized AOU and
Operation F011
Pays the remaining
50% accreditation fee Prepares Certificate of Accreditation & 1 days
Affidavit of Undertaking
74
Issuance of National Certificate (NC)/Certificate of Competency (COC)
Monday-Friday
8:00-5:00
Competency Assessment Results Summary (CARS) with Picture (passport size, white background, with collar)
Certificate Fee
Duration: 40 minutes
75
TESDA Provincial/District Offices
Step Applicant/Client Service Provider Duration of Activity Person in Charge Fees Form
(under normal
circumstances
Present original copy Checks CARS, RWAC and List of 15 minutes Assessment Php50.00 TESDA-OP-CO-05-
of CARS with Picture NCs/COCs for release Focal Staff F08
(passport size, white
Requests applicant to pay certificate
1 background, with
fee to the Cashier
collar)
Prepare NC/COC 20 minutes TESDA-OP-CO-05-
F39/F40
2 Claim NC/COC Requests candidate to sign in the 5 minutes Assessment TESDA-OP-CO-05-
Tracking Sheet Focal Staff F42
Issues NC/COC
END OF TRANSACTION
76
Procedures and Issuance of Order of Payment (COC, CAV and Others)
Monday-Friday
8:00-5:00
Order of Payment
Duration:
77
How to avail of the service?
78
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
Accountant
7 Indicates initials on the OP form 10 seconds Accounting N/A Pre-numbered Order
Division Staff of Payment and
stamped with the
signature of the Chief
Accountant
Records the OP in the logbook 1 Minute Accounting N/A Pre-numbered Order
Division Staff of Payment and
stamped with the
signature of the Chief
Accountant
Issues the OP to the customer 1 minute Accounting N/A Pre-numbered Order
Division Staff of Payment and
stamped with the
signature of the Chief
Accountant
8 Receives the Refers to the Cash Unit, 3rd Floor, 1 minute Accounting N/A Order of Payment
accomplished OP Administration Building for Payment Division Staff (Annex 14a)
9 Proceeds to the Cash N/A N/A N/A
Order of Payment
Unit
10 Presents OP to the Issues OR per OP presented by the Order of Payment
3 Minutes Cash Unit Staff
Cash Unit Staff customer Official Receipt
11 Gives back the duly Records and files the Customer 3 Minutes Customer Service N/A CIFF
79
Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form
(under normal
circumstances)
accomplished
Customer Inquiry and
Feedback Form to the
PAC Officer with the
Inquiry and Feedback Form Officer
corresponding rating
for services rendered
by the PAC/Focal
Service Provider
12 Proceeds to the
concerned Office for Receives OR and Releases Concerned Office
5 minutes NC, COC, CAV
the issuance of the NC/COC/CAV to the Customer Focal Person
NC/COC/CAV
END OF TRANSACTION
80
Issuance of Certification, Authentication and Verification (CAV)
Schedule of Application:
Monday - Thursday
8:00 am – 5:00 pm
Original and certified true copies of Transcript of Records or Diploma or Certificate of Training; and Special Order (If undergraduate, a Certification from the
School Director/Administrator)
Two (2) copies of 2X2 photos taken within the last six (6) months with white background and neutral expression. The photos must be printed on a chemical-
based photo paper;
If to be filled by authorized representative: Authorization letter from the applicant; and Identification card of applicant and representative (Original and
Photocopy)
81
How to avail of the service?
END OF TRANSACTION
82
Filing Request and Release for Special Order (SO)
Monday-Friday
All Technical Vocational Institutions (TVIs) with registered programs under TESDA
Letter request indicating the names of the graduates requested for SO;
Certified true copy of Form 138 / Form 137 (if the candidate’s previous education is high school);
Certified true copy of Transcript of Records or Certificate of Training or on-the-job training (if required);
Certified true copy of enrollment and terminal report officially received by TESDA; and
Certified true copy of Marriage Contract (if candidate got married prior to or after enrollment in the requesting institution)
83
How to avail of the service?
Provincial/District Offices
Step Applicant / Client Service Provider Duration of Activity Person in Charge Fees Form
(under normal
circumstances)
1 Receives from TVET Institution the 0.5 days SO/CAV Focal Free SO Form 1
letter request for SO numbers, the list Person / Assigned
of graduates and the required Officer-of-the-day
documents
2 Checks/verifies the list vis-à-vis 0.5 days
registered programs and
Training/Employment Report (MIS 03-
02)
3 If documents are in order, issues 2 days
appropriate SO numbers to the TVI
END OF TRANSACTION
84
Program Registration Under the Unified TVET Program Registration and Accreditation System (UTPRAS)
Control and supervision of the institution is vested on the citizens of the Philippines.
Letter of application
Board Resolution / Academic Council Resolution to offer the program signed by the Board Secretary and attested by the Chairperson (SUCs, LCUs,
and private institutions)
Special law creating the institution (for public institution) e.g. Republic Act, Executive Order, Sanggunian Resolutions)
Securities and Exchange Commission (SEC) Registration for private institutions (must specifically cover the Training delivery site)
Articles of Incorporation
85
For Institutions that will branch out, the Articles of Incorporation & Bylaws must state reasons for opening of the branch. The Board Resolution signed by
majority of the Incorporators must be notarized, received and noted by SEC.
Competency-based Curriculum (indicating the qualification being addressed and the competencies to be developed)
Curriculum design
Modules of instruction
List of instructional materials (such as reference materials, slides, videotapes, internet access and library resources) necessary to deliver the program
List of Physical Facilities & Off-Campus Physical Facilities indicating floor area
List of officials with their qualifications (supporting evidences available, such as copies of certificates, etc.)
List of faculty with their qualifications, areas of expertise, and courses/seminars attended (supporting evidence available, such as relevant trainer
qualification certificates, copies of contracts of employment, etc.)
List of non-teaching staff with their qualifications (supporting evidences available, such as copies of certificates/contracts of employment, etc)
Academic Rules
Schedule and breakdown of tuition and other fees (duly signed by the school head indicating the effectivity of school year)
Documented grading system, details of which are provided to students/trainees at the start of their program
Entry requirements for the program comply with the relevant training regulations if applicable
Rules on attendance
86
Support Services
Health services are available to the students/trainees (if these services are contracted out or out-sourced, the contract or MOA or similar documents
must be submitted)
Research that supports the operation of the school is carried-out (e.g. surveys, consultations, meeting with local industry and community
representatives; technical research) – optional
Note: The number of days maybe reduced depending on the on-time submission of complete documentary requirements by the applicant Institution/School
Step Applicant / Client Service Provider Duration of Activity Person in Charge Fees Form
(under normal
circumstances)
Company-
87
Step Applicant / Client Service Provider Duration of Activity Person in Charge Fees Form
(under normal
circumstances)
based
3 Conduct of site inspection and prepare 9 working days TESDA-SOP-CO-01-
reports (from scheduling of inspection, F19
issuance of notice to conduct
inspection, actual inspection and
preparation of inspection report)
4 Prepares recommendation to RO
(from preparation of recommendation
to submission to RO of complete
documents)
5 Issues CTPR/Letter of Denial (from 4 working days TESDA-SOP-CO-01-
receipt of complete documents by RO, F20
final review, preparation and signing of
or
CTPR or letter of denial to PO and
release of CTPR or letter of Denial to TESDA-SOP-CO-01-
TVI) F23
END OF TRANSACTION
88
REGIONAL/PROVINCIAL TRAINING CENTER/SCHOOL
Application for Training
Schedule of Application:
Monday - Friday
8:00 am – 5:00 pm
General Public
89
How to avail of the service?
90
END OF TRANSACTION
91
Registration/Enrollment Procedure
Schedule of Registration:
Monday - Friday
8:00 am – 5:00 pm
Applicants who are ready to submit the documentary requirements for registration.
Barangay Clearance
Police Clearance
Medical Certificate
Duration: 37 minutes
92
How to avail of the service?
93
Releasing of Certificate of Training
Schedule of Registration:
Monday - Friday
8:00 am – 5:00 pm
RTC/PTC graduates
RTC/PTC Trainee’s ID
94
How to avail of the service?
95
AVAILMENT OF SCHOLARSHIP PROGRAMS (Walk-in External Customers)
Monday – Friday
8:00 am to 5:00 pm
96
o Displaced Higher Education Institutions (HEIs) teaching personnel
o Micro entrepreneurs and their family members
o Cooperatives intending to engage or expand business enterprise
o Employees with contractual/Job Order status to help them engage in entrepreneurial activities and consequently become contributors to job
generation
o Farmers and fishermen and family members
Other marginalized groups may also avail of the scholarship program subject to pre-qualification
Other targeted special groups:
o Family members of AFP and PNP personnel killed and wounded in-action (KWIA)
o Inmates and detained including their families
TVET Trainers
Current employed workers (CACW)
Must not be currently a beneficiary of other government educational scholarship and subsidy program
97
o Rebel returnees/decommissioned combatants
o Wounded in-action (WIA) AFP and PNP personnel
o Urban & rural poor
o Victims of Natural Disasters and Calamities
o Victims of Human Trafficking
o Displaced Higher Education Institutions (HEIs) teaching personnel
o Micro entrepreneurs and their family members
o Cooperatives intending to engage or expand business enterprise
o Employees with contractual/Job Order status to help them engage in entrepreneurial activities and consequently become contributors to job
generation
o Farmers and fishermen and family members
Other marginalized groups may also avail of the scholarship program subject to pre-qualification
Other targeted special groups:
o Family members of AFP and PNP personnel killed and wounded in-action (KWIA)
o Inmates and detained including their families
TVET Trainers
Current employed workers (CACW)
Duration: 1 hour
98
How to avail of the service from the Provincial/District Offices/Technical Vocational Institutions (TVIs) (Walk-in)?
99
ANNEXES
100