Sales Policy &

Process
This Document is
only for new comers
of company for
introduction, basic
information about
our work, rules &
responsibility of IBI
& BBC
 International bearing Industries / Bearing
Business Company

Sales
Sales Policy
Processes

Sales Policy

Meet and Role and Company

Greet Target Rules

Introduction Performance
Work Policies
to team Level

Company Give Company Review and

Intraduction Manual feedback

Sales Processes

Quotation
Inquiry
Convert to
Tele Order
Marketing
Order Dispatch
 Sales Policy
Induction
 Meet and Greet

 Introduction to team
Name and post
 Company Introduction
 Company Name/ Location -
International Bearing Industries
&
Bearing Business Company

 Branch/Location -
International Bearing Industries – Ghatkopar, Mumbai
Bearing Business Company - Goregaon, Mumbai

 Warehouse Location-
IBI – Masjid Bander
BBC – Masjid Bander

 No. of year of experience of our company-

IBI & BBC – 30 Years

 MD Name-
IBI – Paras shah
BBC – Saroj

 Business Development Manager Name-

IBI – Devarsh Shah
BBC –

 Sister company name-

Vidhisha Paper Mills Pvt. Ltd – Valsad
Escort Bearings Pvt. Ltd – Vapi

 No of staff – 50 Person

 Core Values

 Give company’s manual

 Work Policies
 Pan India
 Supply in only standard makes
SKF, IKO, NACHI, NTN, KOYO, ZKL, URB, NSK-RHP, TIMKIN, FAG, USAE
 Authorised importer for SKF, FAG
  Other than bearing we are dealing Hardware item
Plummer Block, Locating Ring, Hydraulic Nuts & Pumps, Oil Seal, Sleeve, Seal
 Technical service provides
 Transport free of cost
 Same day dispatch
 Provide Testimonial’s of National & International Client
 Test Certificate

 Role and Target

Role
 Call Purchasers (Authorised Person)
 Product information
 Services
 Take Inquiry
 Take Order

Target
 Daily 70 calls
 Daily 30 email id
 10 Inquiry
 5 orders
 Daily Achievement
 Date Of Birth
 Read News Daily
 Make Burger
 Introduction To New client

 Company rules
 Discipline
 Personal gadgets and devices not allowed in work area
 If the company’s gadget is damaged, a penalty has to be paid
 No food packets allowed
 Gossip with other staff at office time is not allowed
 Proper CRM entry
 1 Month timing period
 Not allow to discuss company information with another person
 Dress Code (Dress / formal Shirt)
 After 3 months of create any company if you are not able to build good business relation that
company with be assign to another candidate.
 Without website do not follow any client
 Payment term are first time advance & after 2 to 3 month ( for mor then 3 month concern with
Devarsh Sir )
 For any issues or problem concern only with Devarsh Sir
 After order compulsory attend client calls

 Performance Level
 Review and feedback
 Tele Marketing Process
 Collect Data
 Check Website (Company Name , Product , Office’s , Plant’s , Client’s )

Approach
 Give company introduction
 Confirm Make
 Current vendor
 Tell them our services
 Ask about company Consumption
 Ask payment term
 Take WhatsApp Number & E – Mail
 Ask about finalizer (who have authorization)
 Send introduction mail and take confirmation on same day
 Ask about inquiry
 As per consumption take follow-ups
Negotiation
1. Follow – up properly
2. Understand client need’s
3. Solve negotiation’s & problems
4. Get inquiry

Closing
 Take inquiry via Mail or WhatsApp (Verbally not allowed)
 Send inquiry to Devarsh & Urvashi Ma’am Both
 For quotation concern with Urvashi
 After Approval take order updates
 For order ask to Deavrsh sir
 After Client getting material get feedback of client & take another enquiry

After Inquiry Processes

Handle By Inquiry Company Make Quotati Approval Convert to Feed
Date Name on Date Date Order Date Back
Make Information

Make Origon Discount

SKF Germany 35%
IKO Japan Price list not
available
Nachi Japan 48%
NTN Japan 47%
Koyo Japan 35%
ZKL Europe 45%
URB Romania Price list not
available
NSK- RHP Japan Price list not
available
Timken USA Price list not
available
FAG Germany 45%

Hello sir,

Good morning sir, I am ____________. From bearing business company / International

Bearing Company, sir please transfer my call in purchase department. (connect kane ke baad sure
karna hai ki purchase me hi baat ho rahi hai na. )

Hello sir, good afternoon sir, how are You? I am _____________ from Singapore based
bearing business company / International bearing Industries. Pahele hum Singapore se hi operate
karte the lekin ab hum india se bhi operate karte hai. Maine apki website refer ki. Aap machinery
manufacture karte hon a sir to apko bearing regular use hoti hogi na sir?

We are authorised importer or dealing in standard makes. Bearings ke alava ham plummer
block, locationg ring , oil seal , hydraulic Nut & pumps , Sleeve , seal . , me bhi deal karte hai, BBC
ke se judne ke bohot benefit hai, first to apko 100% genuine product milega, all types of bearing
available rehti hai, pan over india service free of cost he , Technical service provide karte he , Sir aap
konsi make use karte hai?

SKF, NTN China use karte hai, that’s really good sir because ham log authoriserd impoters
for skf make and deal NTN OR CHINA ke liye hamare pass uske comparison me he ek or make he
USAR kar ke jo hamara own make he jisme best discount or 6 month warranty bhi milta he so Ek
bar humara rate dekho, material dekho , humari service dekho, or ek bat hai ki humare yaha MOQ
nahi hai. Pan over india hai to aap 1 se leke 1000 Qty ka order de akte ho. BBC/IBI various of
Industries me kam karti hai just like TATA Steel, J K Paper, Usha Martin, Tata Sponge, Godrej jese
multinational company me regular bases pe kam chalta hai.

Ek chance do vender banne ka sir.

Sir apki emai id or whatsup per number dedo to me apko profile send kar saku. Thank you
sir have a nice day.