A Concept Paper

Entitled

Operations Management of Products

and Services: Overview and Resources

In partial fulfillment
for the Subject
Risk Management

Submitted by:
Agawa, Henyrose
Aranda, Edisson Roncales
Bagas, Karl Brian

Submitted to:
Mr. Ronilo A. Bantay MBA
Professor
INTRODUCTION

The Operations management focuses on carefully lead the processes to make

and distribute products and services. A great deal of focus is on Productivity and
effectiveness of processes. Hence, operations management often includes substantial
measurement and analysis of internal processes. Eventually, the nature of how
operations management is carried out in an organization depends very much on the
nature of the products or services in the organization, for example, agriculture, mining,
construction or general services. Here are some additional perspectives on the field.

"Operations management is chiefly concerned with planning, organizing and supervising

in the contexts of production, manufacturing or the provision of services."

"Operations management is an area of management concerned with designing and

controlling the process of production and redesigning business operations in the
production of goods or services."

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BACKGROUND OF THE STUDY

This section explains why this particular research topic is important and essential
to understanding the main aspects of the study .

Essentially, a product is a physical offering to a customer, whereas a service is

an intangible offering. The former is usually a one-time exchange for value. In contrast,
a service usually involves a longer period of time. The value of a product is ingrained in
the tangible offering itself, for example, in the can of paint or pair of pants. In contrast,
the value of a service often comes from the eventual benefit that the customer
perceives from the time while using the service. Additionally, the customer often judges
the value of a service based on the quality of the relationship between the provider and
the customer while using the service.

 Production planning. The first decisions facing operations managers come at the
planning stage. At this stage, managers decide where, when, and how
production will occur. They determine site locations and obtain the necessary
resources.
 Production control. At this stage, the decision-making process focuses on
controlling quality and costs, scheduling, and the actual day-to-day operations of
running a factory or service facility.
 Improving production and operations. The final stage of operations management
focuses on developing more efficient methods of producing the firm’s goods or
services.

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SIGNIFICANCE OF STUDY

The results of the study will be of great benefit to the following:

 To Student
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 To Professor
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 To Future Researcher
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 To Future Businessmen
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 To Researchers (Our Group)
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STATEMENT OF THE PROBLEM
This section will announce some of the problem of the study

In addressing these, an attempt will be made to provide answers to the following

pertinent questions
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Cumulatively, these questions seek to provide the answer to the researchers about
operation management for product and services.

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SCOPE AND LIMITATIONS

The study focuses on Operating Management for Product and Services.

Operations management is the field of management where the administration involves
its best business practice to achieve the maximum levels of effectiveness and efficiency
in using the resources of the organization. It was historically referred to as production
management, simply indicating its roots in manufacturing. Largely, it started with the
separation of labor, beginning with the period of the ancient craftsmen. After that, it
expanded more broadly only after contributing to the idea of the interchangeability of
parts in the eighteenth century. Eventually, this ignited the industrial revolution.

While conducting this research certain limitations that came up included:

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