Professional Documents
Culture Documents
Travel Advisers
Nature of Relationship:
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When completing the form, you are required to support your rating with comments in the spaces
provided for each category. For statements that do not apply to the person being evaluated, please
mark “Not Applicable” (NA). Comments should be specific (including examples) and explanatory. If
your evaluation and recommendations cannot be adequately covered in the space provided, you
should prepare an attachment to this appraisal form.
Needs
Improvement 1 point Performance is inconsistent. Meets requirements of the
job occasionally.
1
Unsatisfactory 0 point Performance does not meet minimum requirements
of the job.
2
PART I CUSTOMERS
FocusCustomer
2. Fast, effective,
problem solving and 5 4 3 2 1 0 NA
complaint handling
PART II EMPLOYEES
Teamwork
5. Communicates effectively 5 4 3 2 1 0 NA
to share information
and/or skills with the team
3
ConsciousnessCost
6. Effective time 5 4 3 2 1 0 NA
management and
organized work
(managing time waste)
Comments
4
12.Able to work under
pressure and stress 5 4 3 2 1 0 NA
13.Displays a willingness to 5 4 3 2 1 0 NA
learn
WorkQuality of
Comments
17.Is punctual
5 4 3 2 1 0 NA
Depe
5
Responsibilityndability/
Comments
6
Evaluation
Formula Score
Total Score
Total Scores X 100 %
Number of Questions Answered X 5
Grading
60%-75% Good
Performance is consistent. Clearly meets essential requirements
of job.
45%-59% Fair
Performance is satisfactory. Meets requirements of the job.
0%-30% Unsatisfactory
Performance does not meet the minimum requirements of the job.
7
Growth and Development
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(iii) What specific plans of action, including training, will be taken to help the
employee in their current job or for possible advancement in the company?
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Achievement
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8
Recommendations
Other Remarks:
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Signature of Manager Date
Review by Directors
Comments by directors
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9
HUMAN RESOURCE DEPARTMENT’S USE
Comments:
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Signature of Managing Director Date
10