Question 1 (20.

00 Point)
Tips

The iceberg model for competencies takes the help of an iceberg to

explain the concept of competency. An iceberg which has just one-
ninth of its volume above water and the rest remains beneath the
surface in the sea. 

Similarly, a competency has some components which are visible like

knowledge and skills but other behavioural components like attitude,
traits, thinking styles, self-image, organizational fit etc are hidden or
beneath the surface.

QUESTION 1

Describe a scenario and PROBLEM STATEMENT by using the ICE

BERG MODEL Where the 10% ABOVE THE WATER LEVEL (skills and
knowledge) and the 90% (attitudes and other personal characteristics)
have caused to non-performance. 

Discuss and explain the problems and issues where lack of skills,
knowledge, experiences have causes discrepancies for the
employees, organization and customers.
Question 2 (20.00 Point)
Tips

a) Therefore a new set of skills, knowledge has formed. Explain the

course of actions management has taken in the process of training
and development in which the employees undergo.
(10 Marks)

To answer these questions you are required to choose  an example of

your workplace. 

b) List down and briefly explain the benefits of Employee Training and
Development
(10 Marks)

WRITE YOUR ANSWER IN THE PROVIDED ANSWER SPACE