5e28b6f1f4adfe67048f0b8d - HRSG - Competency Sample Pack

HRSG Competency
Sample Pack
Table of Contents
What Can You Do with a Competency? 3

Accounting and Finance — Auditing 4
Agile Development — Agile Planning 5
Behavioral — Client Focus 6
Business Operations — Project Planning 7
Central Banking — Banking Regulations 8
Cyber Security — Cyber Security Threat Management 9
Data Analytics — Data Mining 10
Digital Marketing — Digital Advertising 11
Human Resources – Talent Management 12
IT — IT Support Troubleshooting 13
Leadership — Inspiring Others 14
Legal — Contract Drafting 15
Marketing — Marketing Metrics 16
Network — Operations Performance 17
Policing — Forensic Photography 18
Sales — Account Management 19
Supply Chain Management — SCM Risk Management 20
What Can You Do with a Competency?
Competency: Client Focus

Definition: Providing service excellence to internal and/or external clients.
Dispatch diagnostic competency
assessments to determine an
Level 1 Level 2 Level 3 Level 4 Level 5
individual’s competency
proficiency level.
Looks for ways to add
Behavioral Behavioral Behavioral Behavioral
value beyond clients’
Indicator 1 Indicator 1 Indicator 1 Indicator 1 Dispatch in-depth job-specific
immediate requests.
competency assessments to assess
Addresses the an individual’s effectiveness at a
Behavioral Behavioral unidentified, underlying Behavioral Behavioral specific proficiency level.
Indicator 2 Indicator 2 and long-term client Indicator 2 Indicator 2
needs. Include competencies at the
required level of proficiency on
Enhances client service Job Descriptions to describe the
Behavioral Behavioral Behavioral Behavioral behaviors required for successful
delivery systems and
Indicator 3 Indicator 3 Indicator 3 Indicator 3 performance in a job.
processes.
Anticipates clients' Interview candidates against the

Behavioral
upcoming needs and specific competencies and behavioral
Indicator 4
concerns. indicators mapped to a job.
Help chart an employee’s path for growth by articulating competency

progression as it relates to job requirements.
© HRSG | All rights reserved. —3—

Accounting and Finance — Auditing
Competency: Auditing
Definition: Applying and understanding of auditing concepts and methodologies
for internal and external audits.
Plans and controls an

audit without
Indicator 1 Indicator 1 Indicator 1 Indicator 1
assistance.
Applies audit sampling

Behavioral Behavioral techniques/methods. Behavioral Behavioral
Develops an audit plan
to prioritize and
establish timelines for
audit activities.
Analyzes internal
controls for large files or
Behavioral
programs and projects.
Indicator 4

Agile Development — Agile Planning
Competency: Agile Planning

Definition: Organizing a product roadmap into meaningful increments through
to delivery.
Ensures that the

product vision, business
case and roadmap are
transparent and well
understood.
Indicator 2 Indicator 2 Facilitates iterative and Indicator 2 Indicator 2
incremental planning
and execution.
Identifies when a new
structure is needed or
a change in processes
is needed.
Behavioral
Indicator 4
Adapts plans on an
emergent and
incremental basis.

Behavioral — Client Focus
Competency: Client Focus

Definition: Providing service excellence to internal and/or external clients.
Looks for ways to add

value beyond clients’
immediate requests.
Addresses the
Behavioral Behavioral unidentified, underlying Behavioral Behavioral
Indicator 2 Indicator 2 and long-term client Indicator 2 Indicator 2
needs.
Enhances client service

delivery systems and
processes.
Anticipates clients'
Behavioral
upcoming needs and
Indicator 4
concerns.

Business Operations — Project Planning
Competency: Project Planning

Definition: Defining, elaborating, and prioritizing objectives, activities and
milestones. Securing resources (people, material, information, budget and time).
Develops the complete

project plan based on a
project charter and
integrates planning
activities.
Indicator 2 Indicator 2 Selects suitable Indicator 2 Indicator 2
project management
methodology or
process.
Identify internal and
external dependencies.
Behavioral
Develops quality
Indicator 4
standards and success
criteria for the project.

Central Banking — Banking Regulations
Competency: Banking Regulations

Definition: Understanding, analyzing, interpreting and developing banking
regulations to supervise banking practices with the objective of minimizing
systemic risks and providing for a prudential environment for participants.
Suggests amendments
to improve the
effectiveness of banking
policies, procedures,
and standards.
Indicator 2 Indicator 2 Recommends corrective Indicator 2 Indicator 2
actions to address
non-compliance issues.
Analyzes and reports
issues on compliance
with regulations in the
banking sector.
Behavioral
Indicator 4
Reviews forensic
investigations,
analyzing areas of
concerns.

Cyber Security — Cyber Security Threat Management
Competency: Cyber Security Threat Management

Definition: Identifying and analyzing cyber security threats from a variety of
sources and responding to threats before they escalate.
Reviews information
from a variety of internal
and external sources in
order to answer analytic
questions.
Indicator 2 Indicator 2 Uses multiple analytical Indicator 2 Indicator 2
tools to determine
impact, scope and
recovery.
Implements response
plans for complex
threats.
Behavioral
Indicator 4
Recommends changes
to prevent future threats
of the same nature.

Data Analytics — Data Mining
Competency: Data Mining

Definition: Applying data mining techniques and procedures in order to identify
patterns and establish relationships to inform business decisions.
Prepares data for data

modelling by identifying
relevant tables, records
and attributes.
Behavioral Behavioral Prepares data for Behavioral Behavioral

Indicator 2 Indicator 2 modelling by performing Indicator 2 Indicator 2
the necessary data
cleaning and
transformations.
Selects the appropriate
modelling techniques
when analyzing data
Behavioral
sets.
Indicator 4
© HRSG | All rights reserved. — 10 —

Digital Marketing — Digital Advertising
Competency: Digital Advertising

Definition: Planning and implementing online advertising campaigns across a
variety of digital media (e.g., Search Engines, Websites, Social Media, etc.).
Promotes online and

digital sales by
executing drip
marketing campaigns.
Behavioral Behavioral Conducts research in Behavioral Behavioral

Indicator 2 Indicator 2 order to identify the Indicator 2 Indicator 2
most valuable keywords
or images for use in
digital marketing
campaigns.
Targets advertisements
to the optimal audience
Behavioral
by using behavioral
Indicator 4
and/or contextual
optimization methods.

Human Resources – Talent Management
Competency: Talent Management

Definition: Supporting, developing, retaining and engaging a workforce by
creating, implementing and maintaining talent management solutions (e.g.,
employee engagement, succession planning, learning and development,
assessment, planning).
Manages talent
management tools and
systems including
development,
implementation,
Behavioral Behavioral analysis and reporting. Behavioral Behavioral
Partners with
stakeholders to achieve
talent management
outcomes.
Recommends
improvement to talent
Behavioral
management systems
Indicator 4
and processes.

IT — IT Support Troubleshooting
Competency: IT Support Troubleshooting

Definition: Identifying system problems and determining the solutions needed
to address them.
Prioritizes assigned
issues based on a
sound understanding
of the impact of each
issue on the client
Behavioral Behavioral community. Behavioral Behavioral
Gathers additional
information as needed
through research,
observation and data
collection.
Evaluates the feasibility

Behavioral
of alternative solutions
Indicator 4
for addressing the
problem.

Leadership — Inspiring Others
Competency: Inspiring Others

Definition: Energizing and inspiring others to strive for excellence and commit
to common goals and purposes, creating a sense of self-efficacy, resilience,
and persistence in followers.
Resolves conflict
across teams fairly and
sensitively.
Seeks to understand
Behavioral Behavioral and address concerns Behavioral Behavioral
Indicator 2 Indicator 2 and resistance in Indicator 2 Indicator 2
cross-team
collaborations.
Recognizes individual
and group
achievements and
talents across
Behavioral
functions.
Indicator 4

Legal — Contract Drafting
Competency: Contract Drafting

Definition: Designing, drafting and/or evaluating contracts and other related
documents.
Drafts basic contracts

with clarity, cohesion,
concision, and Plain
English concerns.
Behavioral Behavioral Identifies risks and Behavioral Behavioral

Indicator 2 Indicator 2 points of exposure in Indicator 2 Indicator 2
draft contracts and
proposes corrections.
Drafts complex
contracts with some
supervision.
Behavioral
Provides advice and
Indicator 4
recommendation to the
client on contracts,
contractual issues.

Marketing — Marketing Metrics
Competency: Marketing Metrics

Definition: Measuring and controlling the performance of the marketing strategy
to achieve maximum return on investment.
Analyzes measurement
data to inform the
evaluation of the
marketing strategy.
Behavioral Behavioral Interprets outputs from Behavioral Behavioral

Indicator 2 Indicator 2 organizational control Indicator 2 Indicator 2
systems to inform
monitoring of the
marketing strategy.
Measures progress of
marketing activities
against objectives using
Behavioral
a variety of metrics and
Indicator 4
methodologies.

Network — Operations Performance
Competency: Operations Performance

Definition: Monitoring all operational activities to gauge customer services,
and aligning all set goals within an operations department to ensure that they
are working together to achieve business objectives.
Facilitates the
implementation of
operations performance
measuring processes
and procedures.
Indicator 2 Indicator 2 Identifies opportunities Indicator 2 Indicator 2
to segment the network
based on a review of
network KPI’s.
Conducts daily, weekly
and monthly backups
for all systems with the
Behavioral
highest concern for
Indicator 4
security.

Policing — Forensic Photography
Competency: Forensic Photography

Definition: Applies specialized photographic techniques to collect, process, and
enhance photographic evidence and present it in court. (Scale progression:
increased scope and complexity.)
Stays current on
forensic photographic
practices and
technology.
Behavioral Behavioral Prepares photographic Behavioral Behavioral

Indicator 2 Indicator 2 comparison charts. Indicator 2 Indicator 2
Documents any image

enhancements.
Prepares reports
detailing findings,
enhancement
Behavioral
techniques and
Indicator 4
enhancements.

Sales — Account Management
Competency: Account Management

Definition: Building long term, value-based relationships with accounts,
developing business and maximizing the revenue they generate while
reducing the time and costs in managing them.
Generates revenue by
developing business
relationships with
customers through
telephone and
Behavioral Behavioral face-to-face meetings. Behavioral Behavioral
Controls revenue by
maximizing profits
through pricing
strategies, margin
control and mitigating
customer loss.
Behavioral
Manages sales pipeline
Indicator 4
from the proposal stage
through customer
acceptance and
implementation.

Supply Chain Management — SCM Risk Management
Competency: SCM Risk Management

Definition: Reviews acquisition and supply chain management activities,
proposals and polices.
Reviews activities to
ensure that risk
mitigation
recommendations from
reviews are addressed
Behavioral Behavioral before progressing to Behavioral Behavioral
Indicator 2 Indicator 2 the next stage of the Indicator 2 Indicator 2
project.
Identifies ownership of
procurement–related
risks to the appropriate
stakeholder in the
organization.
Behavioral
Indicator 4
Manages assigned risks
ensuring that
contingency actions are
taken by the identified
stakeholders.

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HRSG Competency

What Can You Do with a Competency? 3

Competency: Client Focus

Anticipates clients' Interview candidates against the

Help chart an employee’s path for growth by articulating competency

© HRSG | All rights reserved. —3—

Level 1 Level 2 Level 3 Level 4 Level 5

Plans and controls an

Applies audit sampling

© HRSG | All rights reserved. —4—

Competency: Agile Planning

Level 1 Level 2 Level 3 Level 4 Level 5

Ensures that the

© HRSG | All rights reserved. —5—

Competency: Client Focus

Level 1 Level 2 Level 3 Level 4 Level 5

Looks for ways to add

Enhances client service

© HRSG | All rights reserved. —6—

Competency: Project Planning

Level 1 Level 2 Level 3 Level 4 Level 5

Develops the complete

© HRSG | All rights reserved. —7—

Competency: Banking Regulations

Level 1 Level 2 Level 3 Level 4 Level 5

© HRSG | All rights reserved. —8—

Competency: Cyber Security Threat Management

Level 1 Level 2 Level 3 Level 4 Level 5

© HRSG | All rights reserved. —9—

Competency: Data Mining

Level 1 Level 2 Level 3 Level 4 Level 5

Prepares data for data

Behavioral Behavioral Prepares data for Behavioral Behavioral

© HRSG | All rights reserved. — 10 —

Competency: Digital Advertising

Level 1 Level 2 Level 3 Level 4 Level 5

Promotes online and

Behavioral Behavioral Conducts research in Behavioral Behavioral

© HRSG | All rights reserved. — 11 —

Competency: Talent Management

Level 1 Level 2 Level 3 Level 4 Level 5

© HRSG | All rights reserved. — 12 —

Competency: IT Support Troubleshooting

Level 1 Level 2 Level 3 Level 4 Level 5

Evaluates the feasibility

© HRSG | All rights reserved. — 13 —

Competency: Inspiring Others

Level 1 Level 2 Level 3 Level 4 Level 5

© HRSG | All rights reserved. — 14 —

Competency: Contract Drafting

Level 1 Level 2 Level 3 Level 4 Level 5

Drafts basic contracts

Behavioral Behavioral Identiﬁes risks and Behavioral Behavioral

© HRSG | All rights reserved. — 15 —

Competency: Marketing Metrics

Level 1 Level 2 Level 3 Level 4 Level 5

Behavioral Behavioral Interprets outputs from Behavioral Behavioral

© HRSG | All rights reserved. — 16 —

Competency: Operations Performance

Level 1 Level 2 Level 3 Level 4 Level 5

© HRSG | All rights reserved. — 17 —

Competency: Forensic Photography

Level 1 Level 2 Level 3 Level 4 Level 5

What Can You Do with a Competency? 3