CPARITY EVENT PRESENT

We are back, in person & online COVID safe summit

5TH WORLD ANNUAL

OPERATIONAL EXCELLENCE &
BUSINESS TRANSFORMATION
SUMMIT
8th - 10th SEPTEMBER 2021 | Orlando, Florida - USA

Vatsala Sadasivan Gabriel Millien MBA, PMP Ken Hubbell Bhavana Bartholf Jose Pires Sheila Montney
Head of Operational Director, Operational Innovation SVP, Senior Manager, Chief Digital Officer, Microsoft Founder & CEO AVP - Centralized
Excellence Lead, R&D UL Instructional Design Strategy Solution Areas WW Global Excellence Operations & Technology
North America & Innovation Microsoft & Innovation Officer
Sanofi Wells Fargo State Farm Bank
SPEAKERS

Sheila Montney Nathan Holt Sohil Goorha Julio Urrutia

Ewan Goddard AVP - Centralized Operations Head of Continuous Improvement and Director Consulting,
Director of Strategy & Execution Founder and CEO
& Technology Officer Process Leadership, Americas Company Strategy Office
Voya Financial Stratitnow
State Farm Bank Shell Oil Company Ricoh Latin America, Inc.

Humberto Rodriguez Joe D'Apollonio Connie Deyo Susan Santiglia Alice de Casanove
Operational Excellence / North Senior Director Continuous Vice President Director PMO and Culture Evolution,
America Southern Region Improvement and Lean Operations Business Excellence Digital Transformation innovation Director
General Motors Xometry Greenfield Global Inc. Honeywell Airbus

Anthony Brunshtein Vatsala Sadasivan Bhavana Bartholf Dwight Harris Jr. MBA, MBB Joe Gibson
Manager, Enterprise Head of Operational Excellence Chief Digital Officer, Microsoft Solution SVP Enterprise Risk & Process Director of Continuous
Continuous Improvement Lead, R&D North America Areas WW Excellence Improvement
Southwest Airlines Sanofi Microsoft Citi Reddy Ice

Stephan Blasilli Tony Saldanha Kirrilly Pavett Dr. Karen Tilstra

Alex Antonucci Global Head of Lean & Business Former VP, Global Business Vice President, Global
Director of Research and Development Founder and President
Process Excellence Director Services, Next Generation Services Effectiveness
Hello Fresh Creativity Effect
EDP Renewables Procter & Gamble Schneider Electric

David During Ravi S. Chaudhary Gabriel Millien, MBA, PMP Ken Hubbell Christina A. Gasperino
Director, Process Improvement Finance Director - Member SVP, Senior Manager, Vice President, Human
of Finance Leadership Team Director, Operational Innovation
& Innovation Instructional Design Strategy & Innovation Resources
Watts Water Technologies UL
The Hospital for Sick Children Wells Fargo Florida's Natural Growers
SPEAKERS

Chris Paddock Khurram Zaman Marcos Arias Jose Pires Billy Ingram
Senior Director of Director of Inside Sales & Founder & President Director of Lean
Director, Quality Excellence | Central
User Experience Customer Service Global Excellence Product Development
Operations, US Supply Chain
Macmillan Learning Dover Food Retail & Innovation Interface
Walmart

Rob Stewart Ted Iverson Travis Hahler Kensler Telfort, MBA, LSSMBB, CPM Shane Wentz
CEO Operations Expert Global Change and Transformation Lead Corporate Director, Operational Excellence Co-Founder
OpusWorks McKinsey & Company Google B. Braun Medical A Change in Latitude Consulting

SPONSORS
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 INTRODUCTION SEPTEMBER 8TH PRE -EVENT ACTIVITY

THE WALT DISNEY WORLD RESORT

BUSINESS PRIVATE & BESPOKE
The global environment is changing faster than ever. Companies and BEHIND THE MAGIC TOUR
business leaders are forced to overcome new challenges every day
in order to succeed. Cultural change and continuous improvement
go hand in hand on the path to achieve sustainable operational
excellence.

Our 2021 World Annual Operational-Excellence & Business

Transformation Summit will cover vital topics such as; creating
a sustainable culture for transformation, process transformation ,
change management tactics, digital transformation and innovation
and business excellence.

Join the 5th World Annual Operational-Excellence & Business

Transformation Summit in Orlando, Florida and learn from
our inspirational speakers who are top business leaders and
experts across all industries. Become part of multiple case study
presentations, dynamic panel discussions and interactive breakout
sessions tailored to fit your needs.

The summit will address the key burning issues and innovative
approaches and also provide a platform to network, benchmark and
get inspired!
DAY ONE
8TH SEPTEMBER, 2021

PRE-CONFERENCE WORKSHOP
08:50am REGISTRATION & WELCOME COFFEE
09:20am CHAIR’S OPENING ADDRESS

09:30am
STOP THE INNOVATION KILLING. HOW TO BECOME THE INNOVATION CHAMPION YOUR ORGANIZATION NEEDS

We all want innovation. Even you. Yet, research tells us very few know how to make it happen. That’s a big disconnect.
If it’s something we all want, shouldn’t we be able to bring it about. The good news is we can. If we are willing to learn,
unlearn and relearn a few things.
In this interactive session we will demystify innovation through real life examples of how and why innovation worked in
both large and small organizations, We will also touch on what kills a thriving innovation program or lab.
We’ll share how through trial and error we developed our Orchard Model of Innovation that allows innovative practice
and creative thinking to emerge cross-culturally.
Dr. Karen Tilstra
Participants will learn: Founder and President
• Why a narrow definition of innovation kills innovative practice and creative thinking. Andy Tilstra
co-founder
• Common reasons top leaders continue to fail at innovation
• How innovation can thrive at three levels (top leaders, middle management, and the front line) and what is Creativity Effect
required to innovate at each level
• How an accessible Innovation lab can help any organization not matter the size

Join us to learn our simple, effective and fun approach to innovation.

10:30am
OPERATIONAL EXCELLENCE: STRATEGIES FOR IDENTIFYING OPPORTUNITY THROUGH YOUR CUSTOMERS' EYES
The customer experience can be described as a memory, a distinct impression that sticks out in the mind which could last
for only a minute or a lifetime. Companies looking for a competitive advantage are embracing customer experience as the
new frontier, complimenting their marketing funnels with customer journeys to identify pain points and opportunities that
ease friction and foster innovation.
Chris Paddock
Senior Director of
• Finding a balance between acquisition and retention User Experience
Macmillan Learning
• Understand the reason behind CX issues and the context needed to solve them
• Easing the tension between customer friction and operational roadblocks

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PRE-CONFERENCE WORKSHOP

11:10am COFFEE BREAK

11:40am
CONQUERING CULTURE, BUSINESS AND DIGITAL TRANSFORMATION FOR VALUE CREATION
• A structured and disciplined approach to leadership development, business innovation and growth
• How to build a culture of excellence and innovation that delivers great leaders and results anywhere in the world
• How to identify or develop innovators and entrepreneurs in your organization Jose Pires
Founder & CEO
• How to select, prioritize and accelerate innovation projects Global Excellence
• Review of award-winning Excellence & Innovation mechanisms, methods and projects & Innovation

• Interactive exercises demonstrating powerful Excellence & Innovation concepts in action

12:20pm LUNCH BREAK

01:20pm
CREATING A TRULY SUSTAINABLE CONTINUOUS IMPROVEMENT CULTURE: AVOID FAILING IN THE LONG
TERM THROUGH THE PITFALLS OF IMPLEMENTATION AND EXECUTION

Rarely has an effective continuous improvement culture been easy to establish. Executing a series of process improvement
projects is just the first step in designing a CI culture, as it requires considerable effort to sustain and generate tangible
opportunities.
David During
This workshop will give you the opportunity to: Director, Process
Improvement & Innovation
The Hospital for Sick
• Understand how to leverage the concept of continuous process improvement to influence culture change Children
• Empower front-line staff in solving problems and meeting customer needs
• Develop and maintain a system that facilitates information flow needed to create alignment with strategic objectives

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PRE-CONFERENCE WORKSHOP
02:00pm

ACHIEVING AN AGILE ENTERPRISE FOR BUSINESS TRANSFORMATION - PEOPLE, PROCESS &

TECHNOLOGY

Business agility can be described as the ability of an organization to disrupt itself to create change for the benefit of the
organization and its customers. In an era of continuous change, the ability of an organization to embed the essential
building blocks of - an agile culture, to manage change processes and select supporting technology is key to realizing
value faster. Susan Santiglia
Director PMO and
Digital Transformation
• Establish the right behavior, from the inside out Honeywell

• Develop an end-to-end view of how business value is created and optimized

• Reinforce the culture of business agility through technology

03:00pm CHAIRS CLOSING REMARKS

03:20pm END OF WORKSHOP

Delegates who have registered for the

Disney tour will meet at the Hotel lobby.
The coach will leave at 3:30 pm

3:30pm Depart for Tour

3:50pm Arrive at Tour
4:00pm Introductory Presentation & Exclusive Tour
6:30pm Tour Ends & Depart for Hotel

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 DAY TWO
9 SEPTEMBER, 2021
TH

08:20am REGISTRATION & WELCOME COFFEE

08:50am CHAIR’S OPENING ADDRESS

09:00am OPENING KEYNOTE

EXCELLENCE & INNOVATION: UNLEASHING THE POWER OF GREAT PEOPLE AND ORGANIZATIONS

• In a fast-changing world, how do you build a culture where extraordinary innovation becomes ordinary? A
culture that lasts and consistently delivers exponential leaders, growth and value creation.
• We will explore how to blend disciplined innovation methods with elements of venture capitalism, Jose Pires
crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and Founder & CEO
Global Excellence
innovations in any industry. & Innovation

STRATEGY
09:30am EXPERT TALK

PRACTITIONER PERSPECTIVES ON TRANSFORMATIONAL OPEX

The 15-person OpusWorks Institute instructor team brings nearly 500 collective years of experience leading OPEX
deployments in the world’s top commercial, educational, government, and healthcare institutions. Today, they guide
the likes of Cargill, Gallo, Kaman, Prudential, REV Group and the US Air Force as they strive to achieve enterprise-
level objectives through rapid, and simple, scaling of their blended learning training, certification, mentoring, and
project execution processes. In this session, their insights, recommendations, do’s, and don’ts are shared so that
participants can more effectively lead their organizations toward transformational OPEX.
Rob Stewart
During this session, participants will: CEO
• Define the attributes of transformational OPEX OpusWorks

• Confront the barriers that must be overcome in order to achieve transformational OPEX
• Realize the potential of an integrated, data-driven, cloud-powered deployment system
• Learn how to deploy complex blended learning, and how to adapt it to fit your culture
• Explore best practices for how to measure performance and maximize ROI

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CUSTOMER

10:00am PANEL DISCUSSION

THE COVID EFFECT: C-level Insights into How COVID Changed the View of Operational Excellence Within Organisations and How this will Shape Future Strategies
When Preparing Your Workforce in Times of Crisis

OPEX leaders in all organizations have the tough role of leading operational departments and make key decisions regarding to how to improve operational capability, driving
efficiencies, streamlining processes, reducing costs and creating sustainable profitability.
Hear from our industry leaders who are working hard to install OPEX into the DNA of their organizations through change management, process improvement and digital
transformation initiatives and what the lasting effects are on the role of OPEX in Post-COVID times.

Sheila Montney
Gabriel Millien, MBA, PMP Connie Deyo Kirrilly Pavett
AVP - Centralized Rob Stewart
Director, Operational Vice President Vice President, Global
Operations & CEO
Innovation Business Excellence Effectiveness
Technology Officer OpusWorks
UL Greenfield Global Inc. Schneider Electric
State Farm Bank

10:40am NETWORKING BREAK

11:10am PANEL DISCUSSION

Intelligent Business Process Automation: How Great Enduring Organizations Scale People, Technology and Value

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 11:50am INTERACTIVE BREAKOUT SESSIONS
GROUP A
Linking Strategy to Operations
• Understanding the root causes behind
process inefficiency
• How to address the biggest constraint
on operations optimization
• Improving OpEx Capability and
commitment among leaders to secure
success
Joe D'Apollonio
Senior Director
Continuous Improvement
and Lean Operations
Xometry
12:30pm LUNCH BREAK
01:30pm INTERACTIVE BREAKOUT SESSIONS
GROUP A
Developing Strategic Operational
Excellence Roadmap for R&D
• Share current challenges in R&D and how
it is different than the manufacturing space
• Share examples of projects in R&D that
leverage Operational Excellence
• Get feedback from experts on how to
apply Operational Excellence in a R&D
environment
Vatsala Sadasivan
Head of Operational
Excellence Lead, R&D
North America
Sanofi
GROUP B
Leveraging Data Analytics to
Improve Your Business Strategy
• How data analytics can improve
decision-making and operational
efficiency
• Using data analytics to continuously
improve your business strategy
• Access real-time data to respond
faster to customer behavior and market
dynamics
Dwight Harris Jr. MBA, MBB
SVP, Enterprise Risk &
Process Excellence
Citi
GROUP B
Empower Employees To Drive
Continuous Improvement
• Building trust through communication
• Ensuring human growth through training
and coaching
• How to ensure leadership buy-in?
Humberto Rodriguez
Operational Excellence / North
America Southern Region
General Motors
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GROUP C GROUP D
How to Secure a Successful Creating a Customer-Centric
Transformation and Agile Organization
• Culture and Leadership • Change the way you interact with
customers and improve operational
• Vision and Strategy performance through employee
• Business Agility and VOC(voice of the engagement
customers) • Connect everyone to the business
• Seeing is Believing( the power of visible through e-learning, KPIs, leadership, and
training programs
Metrics-KPIs)
• Turn HR from an administrative role to a
core part of your operation that supports
the culture and transformation
Kensler Telfort, MBA,
Marcos Arias
LSSMBB, CPM
Director of Inside Sales &
Corporate Director,
Customer Service
Operational Excellence
Dover Food Retail
B. Braun Medical
GROUP C GROUP D
Enterprise Wide Agile and Leadership Behaviors for
Change Management Sustained Operational
Excellence
• Finding the best approach to improve
strategic agility • Defining leadership: understanding the
leadership needed for OpEx to succeed
• Creating an organization wide system for
performance optimization and innovation • Changing leadership culture to
incorporate operational excellence into daily
• Aligning around key outcomes whilst business
removing conflicting priorities and
dependencies • Designing metrics and strategic scorecard
to sustaining continuous improvement
LaShonda Carson Christina A. Gasperino
VP of Agile Transformations, Vice President, Human
Training, and Certifications Resources
Agile Continuous Integration Florida's Natural Growers
DAY 2
 02:10pm INTERACTIVE BREAKOUT SESSIONS

GROUP A GROUP B GROUP C GROUP D

Sustaining Lean Implementation An Organizational Culture of Maximizing Employee Rebounding from a Failed OPEX
Through Leaders Behaviors Collaboration and Flexibility Engagement Launch

• Understanding the critical role of leader
behaviors in Lean implementations
• Exploring the key aspects of cultural
differences when implementing Lean
• Listing and discussion of specific leader
behaviors demonstrated to effectively
sustain long-term Lean implementations
• Ensure everyone understands why you
are changing and the opportunities therein
• Make sure your architecture is flexible
enough to support the pace of change
needed
• How to stop working in silos and
promote a meritocratic culture that is
collaborative
• Motivate employee and help them grow
by creating a healthy tension
• Employee empowerment for sustainable
results
• Improving cooperation between different
departments and build motivated teams
• The behavioral science behind OpEx
success
• Learning from failed OpEx initiatives –
the pitfalls and how to avoid them
• What needs to be done differently when
rebounding as opposed to starting fresh?

Ewan Goddard Zack Guthrie Travis Hahler

Gary Vance
Director of Strategic President & CEO Global Change and
VP of Operations
Planning and Execution The Guthrie Group Transformation Lead
JBT Corporation
Voya Financial (TGG) Google

02:50pm COFFEE BREAK

03:20pm CASE STUDY

END-TO-END PROCESS TRANSFORMATION WITH CUSTOMERS AT THE CENTER

• Focusing on end-to-end process re-engineering from the customer’s perspective Billy Ingram
• Developing a collaborative approach to drive end to end customer ease and satisfaction Director of Lean
Product Development
• Sharing key project initiatives and ROIs that have been contributing a positive business impact Interface
• Driving a cultural performance transformation

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 03:50pm CASE STUDY

UTILIZING CUSTOMER DATA TO ACCELERATE BUSINESS TRANSFORMATION TO DRIVE

ADVANCED DATA-DRIVEN DECISION-MAKING
Sheila Montney
• Identify compelling initiatives that have customer and business benefits AVP - Centralized
• Supports the end-to-end mindset that is being advocated amongst the organization Operations &
Technology Officer
• Provides permission to work across the enterprise as you follow process and execution of strategy. State Farm Bank

04:20pm CLOSING INSPIRATIONAL TALK

ALIGNING YOUR OPERATIONAL EXCELLENCE INITIATIVE WITH THE IDENTITY AND PURPOSE OF
YOUR ORGANIZATION

• How to grasp the true identity of your organization – moving beyond culture? Ted Iverson
• Overcoming the major obstacles to achieving organizational wide alignment Operations Expert
McKinsey &
• Connecting with the inner driving force within each member of the organization – from alignment to Company
commitment

04:50pm CHAIR'S CLOSING REMARK

05:00pm END OF CONFERENCE DAY 2

06:00pm OPEX NIGHT NETWORKING DINNER

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 DAY THREE
10TH SEPTEMBER, 2021

08:20am REGISTRATION & WELCOME COFFEE

08:50am CHAIR’S OPENING ADDRESS

09:00am OPENING KEYNOTE

REDEFINING THE RULES OF OPERATIONAL EXCELLENCE. FOREVER. Nathan Holt

Head of Continuous
• The one trait that distinguishes a high-performance culture from the rest and how to make it a part of who you are Improvement and Process
Leadership, Americas
• Developing an interactive climate that gives your organization a competitive advantage Company
• Understanding the key drivers of engagement and performance of the future and how to apply them today Shell Oil Company

CULTURE

09:30am KEYNOTE

6 IMPORTANT LESSONS TO SIMPLY TRANSFORM YOUR BUSINESS IN 2021

Over the last several years, Microsoft has become successful at driving organizational change to align with strategic Bhavana Bartholf
shifts, and there were 6 simple lessons of Business Transformation that were important. These areas were critical this Chief Digital Officer,
past year with the mental health impact to our employees due to the pandemic. We discovered this: when we took the Microsoft Solution
time to address these 6 areas, we saw a huge difference in our employee experience and engagement. The 6 Important Areas WW
Microsoft
Lessons to Simply Transform Your Business in 2021 are:
• Establish your Culture – Culture matters. It is an important differentiator to accelerate transformation.
• Define a Clear Vision and Strategy – Spend the time to define a clear, simple strategic vision.
Invest in Change Management and Adoption – Change takes time, invest in the resources and tools to drive
adoption.
• Enable Managers to Lead – Even with the best leader at the top we can’t land change without our frontline
management. Invest in them.
• Lead with Empathy – People are at the heart of any change. Leading with Empathy drives change through
empowerment versus fear.
• Let Technology Accelerate your Change – Invest in technology to enable landing and keep you informed of your
progress.

10:00am COFFEE BREAK

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 10:30am CASE STUDY

TRANSFORMING YOUR WORKFORCE IN THE “NEW NORMAL”

In this session, I will introduce you to some of the emerging technologies for improving user experience and
Ken Hubbell
increasing knowledge acquisition, upskilling and behavioral transformation. We will go beyond digitization to explore SVP, Senior Manager,
how it takes more than just tools to evolve an organization to meet the requirements of the “new normal.” Instructional Design Strategy
& Innovation
Wells Fargo
• Identify key techniques to effectively leverage XR for performance, upskilling and collaboration
• Adapt and adopt to keep pace with digitization
• How to prepare for the next global event

11:00am INTERACTIVE BREAKOUT SESSIONS

GROUP A GROUP B GROUP C GROUP D

Leadership in Building an Key Drivers for Change in the Securing Executive Support for Foster innovation culture and
Innovative Culture OpEx Ecosystem Operational Excellence intrapreneurship

• Effectively communicating goals and
expectations
• How to free up capacity for creativity
• Embracing failure – Learning to promote
process and innovation over specific
results or achievements
• Accelerating the pace of your digital
transformation
• The modern organization - a network of
fluid teams
• Crucial changes in customer behavior in
our global world
• Changing behaviors at the executive • The impacts of the corporate culture
level
• The differences between entrepreneurs,
• Skills required from leaders to ensure intrapreneurs, and managers
success
• Avenues for an organization developing
• Steps to take to fix the problem, and retaining intrapreneurs
including training, change management
and stakeholder engagement

Sohil Goorha Shane Wentz Alice de Casanove

Nicole Raimundo Coughlin
Founder and Co-Founder Culture Evolution,
Chief Information Officer
CEO A Change in innovation Director
Town of Cary
Stratitnow Latitude Consulting Airbus

5 MINS BREAKOUT RELOCATION

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STRUCTURE
11:45am INTERACTIVE BREAKOUT SESSIONS

GROUP A GROUP B GROUP C

Agile Digitalization with BPM & Governance and KPIs to Effectively Implementing Kaizen to Drive Continuous
Automation Manage Operational Excellence Programs Improvement

Business and especially digital transformation are
not just about applying a single tool or methodology.
Companies that follow a combined approach are able
to generate value faster and more widespread while
providing a better user experience.
• How to develop an effective governance model at an • The importance of Kaizen
enterprise level
• What to consider when implementing kaizen
• What can you measure in addition to financial results?
• How to implement kaizen principles
• What are the key metrics to use?
• Key enablers to getting it right

Join Stephan to learn:

Key drivers for digitalization
Agile techniques you can use when deploying BPM and
RPA
Use cases and techniques applied

Stephan Blasilli Khurram Zaman

Global Head of Lean & Director, Quality Excellence Connie Deyo
Business Process Excellence | Central Operations, US VP Business Excellence
Director Supply Chain GreenField Global
EDP Renewables Walmart

12:25pm LUNCH BREAK

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EXECUTION

01:25pm INTERACTIVE BREAKOUT SESSIONS

GROUP A GROUP B GROUP C GROUP D

Leveraging RPA to Drive OPEX
• RPA and intelligent automation to boost
your OpEx initiative
• Optimally combining RPA and BPM
• The most vital measure for monitoring
the success of RPA
How to Leverage IoT to Drive
OPEX
• Enterprise innovation: An updated view
of the process digitalization model
• Identifying the challenges of re-
designing processes
• Adopting IoT to re-design the value
chain
• Understand the value that you’re driving,
and learn how to quantify it
How machine Learning Can
Leverage OPEX
• A guide to Artificial Intelligence guide
• How automation can spread knowledge
around the organization and even drive
business transformation
• Experiences concrete cases from
several industries: bank & insurance,
industry, services, large caps & small
companies
Embracing New Technologies
and New Business Models
• Starting with your people and not
technology to help everyone understand
“the big picture”
• Reviewing plans and processes
constantly to boost flexibility
• Creating a future oriented culture

Julio Urrutia Joe Gibson Ravi S. Chaudhary Shawn Fry

Director Consulting, Director of Continuous Finance Director - Member Director II Operational
Strategy Office Improvement of Finance Leadership Team Excellence
Ricoh Latin America, Inc. Reddy Ice Watts Water Technologies BAE Systems

5 MINS RELOCATION TO MAIN HALL

02:10pm CASE STUDY

THE MANAGEMENT OF BUSINESS PROCESS, EXECUTION AND BUSINESS PROCESS QUALITY

• How should we manage the day-to-day execution of our Business Processes? Anthony Brunshtein
Manager, Enterprise
• How to move from “opinion based” management to “data driven” management? Continuous
• How can we really deploy successful and sustainable Quality-type Programs while executing our Business Improvement
Southwest Airlines
Processes?

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 02:40pm CLOSING INSPIRATIONAL TALK

HUMAN CONNECTIVITY: THE MISSING INGREDIENT IN DIGITAL TRANSFORMATION

• Discover why most change management efforts fail--and what you can do differently
• Learn best practices around integrating IoT sensor-generated data with people-generated insights to get a
full view of your organization
• Create a “listening architecture” by capturing, integrating, routing and analyzing data from your Gabriel Millien, MBA, PMP
organization’s most valuable resources to identify opportunities to enhance processes, reduce inefficiencies, Director, Operational Innovation UL
Nestlé Purina North America
and improve outcomes
• Learn why data visualization is a powerful method for stakeholder management and driving operational
performance
• Diagnose how and why internal communication breakdowns occur, and develop opportunities for
improvement

03:10pm CHAIRS CLOSING REMARKS

03:20pm END OF CONFERENCE

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 EVENT VENUE INFORMATION

Hilton Orlando Lake Buena Vista

1751 Hotel Plaza Blvd, Lake Buena Vista, FL 32830 United
States
Phone: +1 407-827-4000

Discounted Room Rate $ 129 + TAX

Make Reservation

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 2021 CONFIRMED DELEGATES
COMPANY NAME JOB TITLE COMPANY NAME JOB TITLE

Airbus Culture Evolution, innovation Director Chubb VP Claims Operations & Specialized Services

Airbus Helicopters, Inc. Vice President-Strategy & Transformation Citi SVP, Enterprise Risk & Process Excellence

Airbus Helicopters, Inc. Director Transformation and Digitalization Citi Senior Vice President, TTS Global Head of Agile

Airbus Helicopters, Inc. Senior Project Manager Strategy & Transformation Creativity Effect Founder and President

Airbus Helicopters, Inc. Senior Industrial Engineer CSL Behring Process Improvement & Innovation Lead

Airbus Helicopters, Inc. Corporate Function Product Manager Cushman Wakefield Director of Operational Excellence

Allied Electronics & Automation Vice President of Business Operations Deacero Corporate Operational Excellence

Allied Electronics & Automation Head of Operational Improvement Americas Deacero Corporate Coordinator of Operational Excellence

Allied Electronics & Automation Director of Warehouse Operations Dover Food Retail Director of Inside Sales & Customer Service

Allison Transmission Inc. Operational Excellence Manager EDP Renewables Global Head of Lean & Business Process Excellence

Almirall Manager, Commercial Operations EnerSys Senior Director of Quality - Americas

Almirall Senior Director Commercial Operations Florida's Natural Growers Vice President, Human Resources

Altair Global SVP Global Financial Services General Motors Operational Excellence / North America Southern

Ansell Healthcare Director R&D Global Excellence & Innovation Founder & CEO

Ansell Healthcare Sr DIRECTOR of R&D Greenfield Global Inc. Vice President Business Excellence

Assurant VP, Housing Transformation Hello Fresh Director of Research and Development

Assurant VP Multifamily Housing & Specialty Operations Honeywell Director PMO and Digital Transformation

B. Braun Medical Corporate Director, Operational Excellence illumina VP, Global Commercial Operations

B. Braun Medical Inc. Director, Scientific Affairs Operations Interface Director of Lean Product Development

BAE Systems Director II Operational Excellence ISS Marine Services, Inc. Business Process Improvement - Americas

BeiGene Ltd. Associate Director ISS Marine Services, Inc. VP Marine Services 

BID Group Executive VP & COO Wood Processing ISS Marine Services, Inc. Area General Manager North America & Canada

BID Group VP Manufacturing ISS Marine Services, Inc. Executive VP Group Standards & Processes

Black & Veatch Associate Vice President, Management Consulting ISS Marine Services, Inc. Vice President Business Process Improvement

Boehringer Ingelheim Director Quality Risk Management JBT Corporation VP of Operations

 2021 CONFIRMED DELEGATES
COMPANY NAME JOB TITLE COMPANY NAME JOB TITLE

KPMG Director Operations Sonoco Project Manager

Macmillan Learning Senior Director of User Experience Southwest Airlines Manager, Enterprise Continuous Improvement

Maxar Manager, Strategic ConOps Optimization State Farm Bank AVP – Centralized Operations & Technology Officer

Maxar Manager, Transition & Transformation Stratitnow Founder and CEO

Maxar Operations Architect, Customer & Ordering Stryker Manager, BPI Program

Maxar Transition Manager Target Lead Process Engineer

McKinsey & Company Operations Expert TD Ameritrade Director, Process Improvement & Innovation

Michelin Director, Purchasing Digital Transformation TD Ameritrade Head of Operational Excellence Lead, R&D

Niagara Bottling Business Integration TD Ameritrade Director of Continuous Improvement

Niagara Bottling Continuous Improvement Engineer The Guthrie Group (TGG) President & CEO

Niagara Bottling Business Optimization The Hospital for Sick Children Director, Process Improvement & Innovation

North America Sanofi Head of Operational Excellence Lead, R&D Thermo Fisher Sr Director

Pepsico Process Excellence Manager Town of Cary Chief Information Officer

Philips Former Sr Director Operational Excellence & PMO Tripadvisor Senior Manager, Internal Audit

PISTON GROUP Executive Director of Operations-Human Resources Tripadvisor Business Intelligence Analyst

Procter & Gamble Former VP, Global Business Services, Next Generation Services TruGreen Senior Director of Customer Quality and Continuous Improve

Reddy Ice Director of Continuous Improvement UL Director, Operational Innovation

Ricoh Latin America, Inc. Director Consulting, Strategy Office Vericast SVP Finance Share Services

S.C. Johnson & Son, Inc. Director – Lean, GSC NA Mfg Operations Visionworks Director of Store Operations

S.C. Johnson & Son, Inc. Manager – Lean, GSC NA Mfg Operations Visionworks Operations Leader, Cross Functional Project Manager

Schneider Electric Vice President, Global Effectiveness Visionworks Manager, Retail Operations

Schneider Electric VP of Operations Voya Financial Director of Strategic Planning and Execution

Schneider Electric Director, Process Improvement & Innovation Walmart Director, Quality Excellence| Central Operations, US Supply Chain

Shell Oil Company Head of Continuous Improvement and Process Leadership, Americas Company Watts Water Technologies Finance Director – Member of Finance Leadership Team

Sika Corporation EVP & Head of Operations Region Americas Wells Fargo SVP, Senior Manager, Instructional Design Strategy & Innovation
5 WORLD ANNUAL

REGISTRATION FORM
TH

OPERATIONAL - EXCELLENCE & 8th - 10th SEPTEMBER 2021 | Orlando, Florida - USA
BUSINESS TRANSFORMATION
SUMMIT

* Please complete this form, sign & scan to the emails below, you CREDIT CARD PAYMENT: Terms and Conditions:
By submitting this signed booking form, I agree that the following terms and conditions have been read thoroughly and
can also click the button (if you want to use initials for signature) Visa Eurocard/Mastercard Diners club/Amex the content is well understood.

DENISA PEARSON BUSINESS DEVELOPMENT MANAGER Payment Conditions:

Card Billing Adress: Payment should be made in full immediately after submitting the signed booking form. Payment should always be made
in Euros unless indicated otherwise. Corporate Partners accepts all kinds of credits cards. Although the preferred means
Tel.: +44 20 3129 1774 Street: of payment is credit card, in a few cases the bank transfer option may be allowed ONLY on condition that the payment
City: is made within 3-4 working days upon receiving the proforma invoice. The fee of the event includes the possibility to
E-mail: denisa.pearson@sop-event.com Post/Zip Code:
download speakers’ presentations, access to the conference hall & materials, refreshments, lunches and snacks. Each
delegate will be responsible for their own hotel accommodation and travel expenses, however Corporate Partners will
info@cparityevent.com Card Holder‘s Name: negotiate and offer the best possible hotel rates for its delegates in the same 4-star or 5-star hotel in which the event
Card Holder‘s Signature: will take place

CLICK HERE TO REGISTER ONLINE Card Number:

Substitution Policy:
Substitution of delegate(s) is possible at any time without any extra fees. Nevertheless, Corporate Partners would need
Visa CVC Number or Eurocard/Mastercard/Amex CVC Number
at least 3 days prior to the event to make arrangements for the substitute(s).
(last 3 digits on the back of the card):
DELEGATE(S) INFORMATION: for Amex: (last 4 digits in front of the card):
Cancellation Policy:
Incase a delegate would like to cancel their participation for some unexpected eventualities, such requests must be
Ms. Mrs. Mr. Name: submitted in written and sent by post 4 weeks prior to the event in order to obtain a full credit note for any future event
Valid from – Expiry Date: / organised by Corporate Partners. The fees charged are strictly non-refundable. If Corporate Partners would decide
Surname: to cancel an on-going event, the delegate would receive a 100% refund of their payment. Non-attendance, otherwise
referred as a “no show” does not signify cancellation. Corporate Partners will not be held responsible for events cancelled
Job Title: for reasons beyond its control such as natural disasters, accidents, sabotage, trade or industrial disputes, outbreak of
disease, hostilities, terrorism, etc. However, a full credit note would be given in each of these cases.
E-mail: Conference Only (9 - 10 September) $ 2400
Ms. Mrs. Mr. Name: Data Protection:

Early Bird Price: $ 1800

Corporate Partners agrees to keep clients’ information confidential in its database. The client gives Corporate Partners

Surname: the authority to keep their information in its database and use the information in any way necessary in connection with
the event, otherwise consent should be sought. Client information will be removed immediately after receiving a written

Job Title: Group Discount 3 or More Delegate request by post

Conference Only (9 - 10 September)

E-mail: PLEASE NOTE:
Ms. Mrs. Mr. Name:
Early Bird Price: $ 1700 All booking forms submitted without a signature are considered invalid. Corporate Partners reserves the right to postpone
the event to a later date or make changes to the location or confirmed speakers. If a client decides to cancel their

Surname: Conference + Workshop (8 - 10 September) $ 2800 participation for these reasons the client will receive a full credit note which covers the amount paid to attend any future
event organised by Corporate Partners. The hotel information may not be provided at the time of booking but should be

Job Title: ready at least one month prior to the event. In such case, please bear with us.

Early Bird Price: $ 2200

E-mail: Copyright:
Group Discount 3 or More Delegate The information included in this agenda is strictly meant for the company or person who directly received this agenda from
Corporate Partners. Under NO circumstance should this agenda be published on the internet or be made available to the
Conference + Workshop (8 - 10 September)
COMPANY INFORMATION: general public without the prior consent of Corporate Partners. All intellectual property rights in all materials produced and

Early Bird Price: $ 2100 distributed by Corporate Partners in connection with this event are expressly reserved and any unauthorised duplication,
publication or distribution is strictly forbidden.
Organisation:
Live stream
VAT number:
(VAT No. for EU members / Tax number for non-EU members)
Early Bird Price: $ 1500 AUTHORISATION AND ACCEPTANCE
Mobile Number: OF TERMS & CONDITIONS:
Office Phone Number:
Name:
Fax Number: CLICK HERE TO SUBMIT THIS FORM NOW VIA EMAIL
Email: Date: / /

Address: For Invoice Payment or isseus with payment, please contact:

Signature:
Ben Williams — info@cparityevent.com
City: This booking is invalid without a signature authorisation. The signatory
+442031291774
Country: must be authorised to sign on behalf of the contracting organisation.

US +19095161241 (Whatsapp) UK +44 20 3129 1774 - info@cparityevent.com - www.cparityevent.com