DATASHEET

VMware Basic Support

Weekday support for test, development, and non-
critical deployments

KEY BENEFITS Overview

• Available by region VMware® Basic Support is designed for non-critical applications and platforms that
• Unlimited number of support require support during normal business hours. VMware global support centers have been
requests strategically placed to provide you with fast and efficient access to the support center in
your region. Each center is staffed with engineers that can provide industry-leading
• Up to 4 Administrators
expertise in virtualization and years of experience supporting virtual infrastructure
• Remote support products in real-world customer environments. VMware is committed to delivering
enterprise-class, worldwide support with a single objective in mind: your success.
• Online access to documentation and
technical resources, knowledge base
articles, and discussion forums FEATURE BASIC SUPPORT
• Online access to product updates Hours of Operation 10 hours/day, Monday - Friday
and upgrades
Length of Service 1 or 3 years
ADDITIONAL INFORMATION
Online Access to Product Updates Yes
Purchase information can be found by
dialing one of VMware’s toll free Online Access to Product Upgrades Yes
numbers and choosing the Sales
Products Supported [1] Support by Product Matrix
Option or contacting one of VMware’s
resellers. Additional information about Method of Access Web
VMware’s support policies and
Response Method Telephone / Web
offerings can be found in the Technical
Support Guide. Remote Support Yes

TERMS AND CONDITIONS Access to VMware Discussion Forums and

Yes
This datasheet is for informational Knowledge Base
purposes only. VMware makes no Number of Support Administrators 4
warranties, express or implied, in this
datasheet. Basic Support is governed Number of Support Requests Unlimited
by the VMware Support Terms and
Conditions. Severity 1 – 4 business hours
Severity 2 – 8 business hours
Target Response Times
Severity 3 – 12 business hours
Severity 4 – 12 business hours

Business Hours Monday - Friday

[1] The purchase of Basic Support for VMware Desktop Hypervisor products requires a minimum
license quantity of ten (10) per supported product.

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listed at vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. and its subsidiaries in the United States and other jurisdictions.
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