SAP Work Manager Rapid-Deployment Solution: Customer

SAP Work Manager rapid-deployment solution
V3.62 Customer
Contents
Overview Delivery Approach
Scope Software Products and Landscape
• Installation and Configuration of SAP Mobile Platform SAP Consulting Overview

Runtime 3.0
• Network, Security and Authorization Configuration
• SAP Work Manager Mobile Solution Deployment
• SAP Work Manager End-to-End Scenarios
• SAP Work Manager Advanced Features
© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 2

At-a-Glance: SAP Work Manager rapid-deployment solution
Ready to run, a solution with fixed scope, predefined services at a predictable price with the flexibility for future extension
Business Requirement Solution

What is my pain? Solution description
 Lacking geospatial data and 3D visual content with work order business SAP Work Manager rapid-deployment solution enables you to quickly
processes which gives an extremely rich, multi-system work environment deploy, configure, and run end-to-end work order and service order
 A mobile platform centrally manages all mobile applications in a reliable, management business processes by leveraging your existing
configurable, scalable and secure ways
 Data inaccuracies, delays in updating maintenance activities investment in SAP Enterprise Asset Management.
 Access maintenance information and update maintenance activities while
technicians perform their tasks offline in remote sites
 Eliminate maintenance data captured in paper forms and spreadsheets

What are my needs?
 Deploy an end-to-end enterprise solution that provides authentication,
data security, and data integration
 Effectively leverage existing investments in SAP ERP
 Jump start SAP Work Manager implementation and continuously enhance
functionality over time
 Simplify deployment and integration complexity of SAP Work Manager
with SAP Mobile Platform
 Adopt the latest features of SAP Work Manager and SAP Mobile Platform in a
predictable time and at a predictable cost
 Choose from several flexible service deployment options tailored for common Learn more
customer needs
Accelerate the deployment of all new SAP Work Manager on SAP Mobile Platform

Agenda
Overview
Scope
Delivery Approach
Software Products and Landscape
SAP Consulting Overview
SAP Work Manager RDS Overview
SAP Work Manager rapid-deployment solution enables SAP customers and partner to quickly deploy,
configure, and run SAP’s robust mobile asset management solutions by implementing SAP Work
Manager with SAP Mobile Platform 3.0.
 Common deployment and configuration guidelines that are relevant for all Agentry apps
 Specific deployment and configuration guidelines for Agentry app archetype
 Focus on SAP Mobile Platform landscape, security, and user authentication
 Work Manager Server and Clients installation and

configuration
 ESRI GIS Integration, Customer Service component,

Crew Management and SAP Visual Enterprise
 End-to-End Work Order and Service

Order Management scenarios
 Optional Assessment Workshop Service

SAP Work Manager RDS – High Level Overview
1 Landscape Setup 2 Generic Enablement 3 Security Enablement

SAP Mobile Platform Runtime ESRI GIS HTTPS in network segments
Custom Database SAP Visual Enterprise Encryptions
Single-server Installation SAP ERP Plant Maintenance SSO with SSO2
Cluster Installation SAP ERP Customer Service
SAP Work Manager Reverse Proxy Nginx
Reverse proxy
4 Advanced Features 5 Using SAP Work Manager

New Mobile Platform  Work Order Management
ESRI GIS integration  Service Order Management
Crew Management
Visual Enterprise integration

Accelerate the deployment of all new SAP Work Manager on SAP
Mobile Platform
Business challenges There is a solution

Lacking geospatial data and 3D visual content with work  SAP Work Manager rapid-deployment solution
order business processes which gives an extremely rich, enables you to quickly deploy, configure, and run end-
multi-system work environment
to-end work order and service order management
A mobile platform centrally manages all mobile
business processes by leveraging your existing
applications in a reliable, configurable, scalable and
secure ways investment in SAP Enterprise Asset Management.
 Data inaccuracies, delays in updating maintenance
activities
Access maintenance information and update
maintenance activities while technicians perform their
tasks offline in remote sites
 Eliminate maintenance data captured in paper forms and
spreadsheets

Solution Scope Covered
Crew Management
Work Manager Server
Installation and Visual Enterprise Work Order Business
SSO2 Configuration ESRI GIS Process
Installation and SAP Work

Network, Security, Optional
Configuration of Manager Mobile Work Manager
and Authorization Advanced
SAP Mobile Solution Scenarios
configuration Features
Platform Runtime Deployment
HTTPS & Network Work Manager Linear Asset

Service Order
Segments Clients Management
Business Process
SSO Validation (iOS/Android/WPF)
DMS Documents
Assessment
Workshop
Benefits for you
Business benefits Measurable success

Deploy an end-to-end enterprise solution that provides Days to implement SAP Work Manager
authentication, data security and data integration
(Actual/Planned)
 Effectively leverage existing investment in SAP ERP
 Jump start SAP Work Manager implementation and Cost reduced of the implementation by percentage
continuously enhance functionality over time  Project risk of the implementation by percentage
 Simplify deployment and integration complexity of SAP
Work Manager with SAP Mobile Platform
 Adopt the latest features of SAP Work Manager and SAP
Mobile Platform in a predictable time and at a predictable
cost
 Choose from several flexible service deployment options
tailored for common customer needs

What is a Rapid-Deployment Solution?
Fast
SAP Rapid Deployment • Quickly address specific needs
solutions
• Fast time-to-value with seamless rapid deployment tools, embedded best
practices
• Delivered by SAP or Partner
Simple
• Clearly priced services and project timeframes – ensures a predictable

outcome
• Modular, yet integrated solutions – ensures long-term landscape integrity

Solution deployed in
weeks • Support across all environments (on premise, mobile and cloud) -
leveraging the cloud to accelerate projects and deployment

Agenda
Overview
Scope
Delivery Approach
Scope Item Highlights
Installation and Configuration of SAP Mobile Platform Runtime 3.0
What's Included
• Custom Database for Production installation
• SAP Mobile Platform Server installation
including adding Cluster Nodes and Single-
host node
Image
• Installation and configuration of Nginx as a
Reverse Proxy
• Installation validation
• Patches apply
• This Scope Item describes how to deploy the technical foundation that is common for Agentry apps,
including SAP Mobile Platform 3.0 Runtime installation, Reverse proxy installation and
configuration, and validation of the installation.

Network, Security, and Authorization Configuration
What's Included
• Agentry Security Profile creation
• HTTP/S Enablement
• Single Sign On configuration
Image • SSO configuration validation
• CA root certificate import process on
devices
• Nginx as a Reverse Proxy Installation and
configuration
• When running SAP Work Manager, one must prevent unauthorized access to critical information
• This scope item provides the configuration for the internal and external network related system
components including the user authentication and landscape security

SAP Work Manager Mobile Solution Deployment
What's Included
• Work Manager Server
installation/configuration
• Import/Export Work Manager Application
Image • Work Order/ Notification Distribution, LAM /
Non-LAM, Attachments, Inspection Rounds,
Push, Hold Reason, Activity Report, Time
recording configurations
• Eclipse, Agentry Editor Plug-in installation
• Agentry Client installation on iOS, Android,
and WPF devices
• SAP Work Manager application is deployed on SAP Mobile Platform 3.0 as an Agentry application.
• This Scope Item describes the installation and configuration activities that are required from Work
Manager Server to Work Manager Client

SAP Work Manager End-to-End Scenarios
What's Included
• Work Order Management on Mobile Device,
including optional components: ESRI GIS
Integration, Visual Enterprise Integration,
Crew Management
Image • Customer Service Order Management on
Mobile Device, including optional
components: ESRI GIS Integration, Visual
Enterprise Integration
• This Scope Item provides workers relevant asset information and history they require to inspect,
maintain, and repair assets safely, consistently, effectively, and efficiently.
• The Scope Item provides workers relevant information on contracts and warranty, business
partners and installed bases required to plan and execute requested services.
Optional Advanced Features
What's Included
• GIS integration with SAP Work Manager
configuration. Specific to ESRI Geospatial
service provider
• Merging Crew Management with SAP Work
Image Manager configuration
• Building SAP Work Manager client with
Visual Enterprise integration
• Linear Assets Management
• DMS Attached Documents
• Assessment Workshop Service
• This scope item describes three optional components you can implement on SAP Work Manager
solution based on your requirement, including the new features GIS integration, Crew Management
and SAP Visual Enterprise.

Agenda
Overview
Scope
Delivery Approach
Rapid Deployment of SAP Work Manager
Quickly Empower Your Workforce to Manage Assets in the Field. This service accelerates implementation of SAP Work Manager to enable
mobile access to plant maintenance processes in SAP ERP.
Business Needs Also Consider

• Reduce maintenance costs • SAP Mobile Platform rapid-deployment solution
• Give mobile technicians immediate access to work orders and equipment information • SAP Mobile Secure rapid-deployment solution
• Automate processes for and improve visibility into maintenance • SAP Maintenance Operations rapid-deployment solution
• SAP Multiresource Scheduling rapid-deployment solution
Delivery Approach
• Deployed and configured in up to a 3-tier landscape
• Customer must have SAP Mobile Platform installed and configured in all the
supported landscapes.
• The three deployment options include extra small, small, and large.
• Optional components include a kick-off workshop, scope document, key user training,
testing, and support for going live (depending on the deployment option)
• Train key users, provide defect resolution and go-live assistance
Value and Benefits

• Increased productivity by eliminating paperwork and reducing foot traffic
• Improving decision-making by giving mobile workers easy data access at the point of
performance
• Gaining the maximum value from enterprise applications, such as SAP, with timely
and accurate data collection
• Lowering operating costs by reducing overhead and getting more from existing
resources
Rapid Deployment of SAP Work Manager
Scope Summary
Deployment Options Out of Scope Optional Components
On premise evaluation – Single -tier implementation Meter readings Deployment of single-node SAP Mobile Platform
(Development)
High-availability support
On premise, small: Two-tier implementation Deployment of clustered SAP Mobile Platform
(development and QA)
Document management system (DMS) Attachments (Equipment
and Functional Locations only)
On premise, large: Three-tier implementation
(development, QA, and production)
Deployment and configuration of integration with ESRI GIS
products (equipment and functional locations only
Notification Management
Order Management
Display, create, and edit notification Deployment and configuration of integration with Visual Enterprise
Create, Display, and Edit Work Orders
Issue component Set up of crew management (work order management only)

Create measurement readings Time Recording
Linear asset management (work order management only)
View details of equipment and functional locations Create timesheet
Assessment workshop service
Foundation
WB1 Work Order Management on Mobile Device
WB2 Service Order Management on Mobile Device
© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer

Customer 19
Rapid Deployment of SAP Work Manager V3.62
Scope Options
Scope option name Effort (Days)

00 Assessment Workshop 5
01 On Premise Evaluation 15.5
02 On Premise Small 32
03 On Premise Large Production 40.50
04 Deploying Single Node SAP Mobile Platform 5
05 Deploying a Clustered SAP Mobile Platform 8
06 Attached Documents 4
07 Deploying and Configuring Integration with ESRI GIS 8
08 Deploying and Configuring Integration with VE 5
09 Setting up Crew Management (Work Manager Only) 5
10 Linear Asset Management (Work Manager Only) 4

Deployment Option – On Premise Evaluation
Scope Option Base Options Options
ERP Work Orders

Assessment Workshop
Single Node SMP install
Single-Tier (Sandbox Deployment) DMS Attachments
1 Device Type ESRI GIS
Base Configuration (Push, Filters, Configuration of assignment type , HOLD (Equipment & FLOC)
reasons, User Status Mappings, CATS Profile ) Visual Enterprise
Crew Management
Linear Asset Management
ERP Service Orders Assessment Workshop
Single-Tier (Sandbox Deployment)
Single Node SMP install
1 Device Type
DMS Attachments
Base Configuration (Push, Filters, Configuration of assignment type , HOLD
ESRI GIS
reasons, User Status Mappings, CATS Profile )
(Equipment & FLOC)
Visual Enterprise

Deployment Option – On Premise Small
ERP Work Orders

Assessment Workshop
Clustered SMP install
2-Tier (Development & QA Deployment) DMS Attachments
1 Device Type ESRI GIS
Crew Management
2-Tier (Development & QA Deployment)
1 Device Type
DMS Attachments
ESRI GIS
(Equipment & FLOC)
Visual Enterprise

Deployment Option – On Premise Large Production
ERP Work Orders

Assessment Workshop
3-Tier (Development, QA & Production Deployment) Clustered SMP install
2 Device Types DMS Attachments
Up to 10 users ESRI GIS
Crew Management
3-Tier (Development, QA & Production Deployment)
2 Device Types
DMS Attachments
Up to 10 users
ESRI GIS
(Equipment & FLOC)
Visual Enterprise

Assessment Workshop (Optional)
As part of this Optional Assessment Workshop service a detailed workshop

00 shall be conducted to assess the current business processes of the customer
Assessment
and identify the gaps between the rapid deployment solution scope and the
Workshop business processes. Requirements that cannot be covered by the rapid
deployment solution but are required for a fully functional productive
environment may then be implemented as part of a separate implementation
project
PRD
QAS
DEV

On Premise Evaluation
This is one of the three possible deployment options that may be chosen
01
On Premise
This is a single tier implementation typically for Evaluation purposes. The
Evaluation solution shall be implemented in the Development Environment only
A single Device type is supported with up to 5 devices
PRD
QAS
DEV

On Premise Small
02
On Premise
This is a two tier implementation in the Development and QA landscape
Small
A single Device type is supported with up to 5 devices
PRD
QAS
DEV

On Premise Large Production
03
On Premise
This is a three tier implementation in Development, QA and Production
Large Production
2 device types are supported with up to 5 devices per device type
PRD
QAS
DEV

Deploying Single Node SAP Mobile Platform (Optional)
This is an optional component which the customer can choose to implement

04 when they don‘t already have the SAP Mobile Platform 3.0 installed already.
Single-Server
Deployment This option may be chosen along with any of the 3 deployment options
PRD
QAS
DEV

Deploying a Clustered SAP Mobile Platform (Optional)
This is an optional component which the customer can choose to implement

05 when they don‘t already have the SAP Mobile Platform 3.0 installed already
Clustering
and when a clustered environment is necessary
Deployment
This option may be chosen along with any of the 3 deployment options
PRD
QAS
DEV

Attached Documents (Optional)
This optional Attached Document component supports accessing attached

06 documents maintained via the Document Management System (DMS) from the
Attached
mobile device. These documents may be attached to Master Data such as
Documents Equipment and Functional Locations
PRD
QAS
DEV

Deploying and Configuring Integration with ESRI GIS (Optional)
This optional component supports the deployment and configuration of ESRI

07 GIS. The RDS shall support the Geo Spatial view for only Master Data –
ESRI GIS
Equipment and Functional Locations only
Deployment
PRD
QAS
DEV

Deploying and Configuring Integration with Visual Enterprise (Optional)
This optional component supports the deployment and configuration of the

08 Visual Enterprise components which enables the display of native VE files of
Visual Enterprise
type .cgm or .vds. The RDS shall support native viewing of the files attached
Deployment only to Work Orders and/or Notifications using the Generic Object Services
(GOS) SAP Document Management Technology
PRD
QAS
DEV

Setting up Crew Management (Optional)
This optional component supports the deployment and configuration of Crew

09 Management which enables Crew and Vehicle management.
Crew
Management This component is relevant only when implementing the Work Order
Management on Mobile Device
PRD
QAS
DEV

Setting up Linear Asset Management (Optional)
This optional component is available from ECC 6.0 EHP5 onwards. It provides
10 the ability to view details of and maintain Linear Assets. When selected for
Linear Asset
deployment, additional linear details for the assets will be available on the
Management mobile application for the purpose of viewing.
This component is relevant only when implementing the Work Order

Management on Mobile Device
PRD
QAS
DEV

Key Service Deliverables
What does Service Provider deliver? What do customers have to do?
 Installation check  Provide the IT infrastructure (server)

 Support for Customer Selection of Options  Provide fixed contact people in the Business and
 Activation of Solution and Options IT departments
 Confirm Activation  Document Customer Options
 Key User Training  Attend Key User Training
 Assistance for Testing  Provide Technology support
 Assistance for Switch to Production  Execute User Acceptance Testing
 Assistance for Go Live Support  Conduct end-user training
 Switch Solution to Production
 Go Live Support

Assemble to Order: Combine Services into One Project
Assemble to Order (A2O) combines multiple rapid-deployment solutions and engineered services into
a single implementation project. It provides a faster lower cost alternative to the traditional design-
based approach.
+ + =
Rapid- Rapid- Engineered
Design Based Tasks Extra A2O tasks for
deployment deployment Service
for extra scope design, integration,
Project
Solution Solution
testing and
governance.
Provides a new way to deliver projects faster based on engineered

services and implementation content
An engineered delivery model uses local, near-shore and offshore
resources
Agenda
Overview
Scope
Delivery Approach
Which software is used?
 SAP Work Manager 6.2

 SAP Mobile Platform 3.0
 SAP Mobile Platform SDK 3.0
 SAP ERP
 SMFND 610_700
 SMERP 610_700
 SAP GUI for Microsoft Windows
 SAP Multiresource Scheduling add-on based on SAP ERP (Optional)
 SAP Multiresource Scheduling add-on based on SAP NetWeaver (Optional)
Notes: refer to software requirements documentation in this rapid deployment solution for detail information

Agentry on the SAP Mobile Platform
SAP Mobile Platform (SMP)

SDK Clients
Agentry Test Environment (ATE)
Agentry Editor IDE
Agentry Administration
https:// Internet
SAP Business Suite

SAP Mobile Platform (SMP)
Mobile Add-on

Agenda
Overview
Scope
Delivery Approach
ONE GLOBAL TEAM
Our consultants all over the world deliver SAP services to you,
onsite as well as remote.
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SAP SE.anAll
SAP affiliate
rights company. All rights reserved.
reserved. Customer
Customer 4141
ALIGNMENT
We are closely aligned – ONE SAP to meet your needs best.
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SAP SE.anAll
SAP affiliate
rights company. All rights reserved.
reserved. Customer
Customer 4242
VAST EXPERIENCE
Nowhere else can you find that much experience on SAP
solutions.
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SAP. Allanrights
SAP affiliate
reserved.company. All rights reserved. Customer
Customer 4343
RISK MITIGATION
Following a proven delivery model ensures project success.
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reserved.company. All rights reserved. Customer
Customer 4444
Thank you
Contact information:
F name MI. L name

Title
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SAP Rapid-Deployment solutions
The fastest way to run your business better
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SAP Work Manager Rapid-Deployment Solution: Customer

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SAP Work Manager rapid-deployment solution

Overview Delivery Approach

Scope Software Products and Landscape

• Installation and Configuration of SAP Mobile Platform SAP Consulting Overview

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 2

Business Requirement Solution

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 3

 Specific deployment and configuration guidelines for Agentry app archetype

 Focus on SAP Mobile Platform landscape, security, and user authentication

 Work Manager Server and Clients installation and

 ESRI GIS Integration, Customer Service component,

 End-to-End Work Order and Service

 Optional Assessment Workshop Service

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 5

1 Landscape Setup 2 Generic Enablement 3 Security Enablement

4 Advanced Features 5 Using SAP Work Manager

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 6

Business challenges There is a solution

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 7

Installation and SAP Work

HTTPS & Network Work Manager Linear Asset

Business benefits Measurable success

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 9

• Delivered by SAP or Partner

• Clearly priced services and project timeframes – ensures a predictable

• Modular, yet integrated solutions – ensures long-term landscape integrity

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 10

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 12

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 13

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 14

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 16

Business Needs Also Consider

Value and Benefits

Issue component Set up of crew management (work order management only)

Assessment workshop service

WB2 Service Order Management on Mobile Device

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer

Scope option name Effort (Days)

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 20

Scope Option Base Options Options

ERP Work Orders

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 21

Scope Option Base Options Options

ERP Work Orders

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 22

Scope Option Base Options Options

ERP Work Orders

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 23

As part of this Optional Assessment Workshop service a detailed workshop

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 24

A single Device type is supported with up to 5 devices

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 25

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 26

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 27

This is an optional component which the customer can choose to implement

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 28

This is an optional component which the customer can choose to implement

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 29

This optional Attached Document component supports accessing attached

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 30

This optional component supports the deployment and configuration of ESRI

© 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 31

This optional component supports the deployment and configuration of the