A CtrlS Company

Cloud4C
AI Powered
SAP Application
Management
Services
Cloud4C’s Application Managed Services (AMS) are designed to help
your organization use smart, efficient ways to optimize and generate
more value from application portfolios. The services can range from
on-demand SAP support through full application outsourcing
and managed cloud.

By focusing on lowering costs of the day to day operational tasks and

increase spend on more innovative business solutions, our customers
can be the industry leaders.

Trusted by 60 of
Fortune 500 Companies

Presence in 26 Countries,
50 Global Locations

www.cloud4c.com Serving 25 Industry Verticals

Index

The Next Generation of SAP Application 03

Management Services(AMS)

Cloud4C AI Powered SAP AMS 04

Automated and Intelligent SAP AMS and 05

Cost Optimization

Cloud4C SAP Success Stories 06

Why Cloud4C SAP AMS? 07

Overview of SAP Application Management

Services from Cloud4C
08

SAP Security 10

Cloud4C AI powered SAP AMS Packages 11

The Next Generation of
SAP Applications
Management Services
Realise the full potential of your SAP systems

The ever-evolving end-consumer demands call for an unprecedented pace of innovation and problem resolution
from enterprises. Expertise in understanding the business requirements and technology that can help them
realise their vision is necessary but scarce.

What can you do?

Whether you run a SMB business or a large corporation

with several business units – Cloud4C SAP AMS are
responsible for maintaining client applications and Our SAP Application
technology infrastructure, including Enterprise management services include
Resource Planning (ERP) software, legacy systems,
portals, middleware and databases. We host and On-demand access to experienced
maintain the applications, deliver functional, technical SAP specialists
and end-user support and provide the necessary
technology infrastructure.
Full system lifecycle design, development,
implementation and support
Outsource your application management to experts
who take care of your SAP solutions with the highest
SAP migrations, upgrades and
level of security and efficiency. Cloud4C’s team com-
testing services
promising of 2000+ certified cloud experts has deep
insights into your SAP system landscape that are
gained through our proprietary in-built tools and third Technical and Functional Support for
SAP Applications
party . Today, Cloud4C is managing SAP HANA
production workloads with Scale up nodes up-to 20 TB
and Scale out nodes up-to 64 TB. Managed security services for SAP workloads
on any platform (on-premise and/or cloud)
We leverage these tools to achieve faster, smarter, and
better-informed problem resolution for SAP systems. A single point of contact for problem
Plus, with our fully managed services, our team of resolution: Cloud4C
experts can identify recommendations to optimize your
systems, preventing problems before they start. Our Clou4C’s optimized delivery model, supported
by robust processes such as ITIL, ITSM,
customers benefit from our knowledge of SAP best
CoBIT and our proprietary service delivery
practices, gaining cost reductions and optimized
processes are tuned to deliver a Single SLA
operations. up to Application layer making costs and
time to resolution predictable
 700+
SAP ERP Systems

2000+
TB Managed HANA
SAP Digital
Core and Cloud
SAP Industry 6000+
Solutions
SAP System Identifier(s) SIDs
SAP Business
2000+
Maintenance,
Basis Operations and Intelligence
Support Enhancements
Cloud, Infrastructure,
Full System SAP FTEs worldwide
Lifecycle
SAP Human Design

Cloud4C
Basis
Capital Support

AI Powered
Development,
Implementation
and Support

SAP AMS
Technical
Support

SAP Technical Migration and

Upgrade
Functional Services
Support
SAP Testing 475+
Services Systems DR Workloads

SAP Logistics 1000+

Application Production Workloads
SAP Finance

SAP Sales 1500+

and Trading SAP Netweaver Products

50+
3rd Party Products

When your SAP team needs operational support, they need it now. Cloud4C remote application management services for
SAP give your team instant access to our dedicated team of support consultants.

Pre-met Global Compliance needs

Industry specific

Country specific

Worldwide standards
Low TCO to help you
achieve your business goals
and stay competitive
By focusing on lowering costs of the day to day operational tasks and
increase spend on more innovative business solutions, our customers
can be the industry leaders.

Cloud4C’s Automated and

Intelligent SAP Management Services Deliver

Process transparency and Saves time nad meets 100% control over
audit ability Lowers the risk of the SLA due to fewer processes and SAP
business compliance liability errors and less rework workflows

Reduces Process Requires no coding

Reduces Manual effort errorsand increses changes to core
SAP perrormance IT systems

Less errors + Less manual effort +

Cost
No coding changes + Less rework +
High performance
Optimisation
Cloud4C SAP Success Stories

Record time transformation

(6 weeks) for Crescent Petroleum

Crescent Petroleum is oldest and largest private upstream oil and gas company in UAE projected to have
USD 2+ Bn Annual Turnover by 2022. Crescent needed a strong digital foundation to support future growth.
When it was searching for a strong Infrastructure as a Service (IaaS) platform and a reliable partner to help
with SAP Managed services, it started by running their SAP workloads on Microsoft Azure. By embracing
cloud and handing over the Single SLA responsibility to Cloud4C, Crescent saved around 40%-50% in TCO,
to be specific on possible hardware investment, enhanced business continuity, and reduced IT complexity
and effort, so that its IT leaders and business leaders can focus on strategic goals.

RAK Ceramics migrates SAP workloads

to Azure, trims costs by 40 percent

RAK Ceramics is a leading global player in ceramics manufacturing with headquarters in UAE and
clientele across 150 countries. When RAK Ceramics decided to upgrade, Cloud4C helped them to
migrate their SAP workloads from on-premises to a leading cloud platform in a planned and phased
manner. The client needed an experienced cloud partner with proven SAP expertise to deliver
agile, scalable and cost-efficient cloud architecture ensuring business continuity.

From its 24/7/365 operations center, Cloud4C provides global support for RAK Ceramics, conduct-
ing proactive monitoring and security escalation for Platform, OS and DB issues. RAK uses
Cloud4C’s Managed Services portal for provisioning and automation of lifecycle operations for its
cloud infrastructure. Today, RAK receives the Business Agility they always envisioned.

Rainbow Hospitals witnesses 70% increase

in SAP Application efficiency

Rainbow Hospitals, India’s largest paediatric healthcare chain had been running their critical hospital applica-
tions like HIS, HRMS and SAP on private cloud. They wanted to move their workloads to a public cloud platform
in order to support all of their technological initiatives in the future. Along with the need to move to a more
future-proof and scalable solution, concerns about compliance, security and privacy issues were also factored
in. Cloud4C ensured that the migration was implemented with a right size-right fit approach ensuring strong
governance with Role-Based Access Control. The flawless architecture was designed using cloud-native auto-
mation tools with speed in the destination scalable infrastructure making upgrades easier. Migration of
mission-critical workloads such as SAP to public cloud platform not only improved their Application efficiency
by 70% but also reduced the TCO of website and application maintenance by 30%.
Why Cloud4C?

Quick Time to Market Cloud4C SAP Migration factory

Cloud4C provides organizations with proven Expedites the migration to SAP S/4HANA
templates, KPIs and industry specific dash-
boards for viewing any potential improvement
Zero Friction based Cloud4C’s
opportunities, utilizing detect-to-correct (D2C),
On-boarding, Migration and Service
request-to-fulfil (R2F) and requirements-to-
deploy (R2D) automation features. This Delivery frameworks
accelerates the feature roll-out to the market.
Ready to use & proven frameworks,
designed to deliver a Single SLA up to
Application login layer

Geography and Industry vertical specific

Strong partnerships compliance services delivered using Cloud
Native tools and Cloud4C Managed
As an SAP Premier partner for HANA Enterprise Security Services offerings
Cloud, Cloud4C has a long and successful histo-
ry of delivering thousands of SAP solutions that
help customers reduce complexity, unnecessary
costs and constraints. Cloud4C is well-equipped
to support all aspects of SAP’s hardware,
software and service requirements
Supporting complete portfolio of SAP
Largest global premium suppliers for
Applications and Databases
SAP HANA Enterprise Cloud (HEC)
SAP Consulting

SAP Digital & Cloud (Fiori, Screen

Personas, Concur, Successfactors,
Hybris, Ariba, HCP)

SAP Business Intelligence (BW, BO,

Lumira, MDM, embedded with HANA)
We also work closely with the three large
public cloud providers: SAP Finance (FI, CO, PS, FM, TRM,
BPC)

SAP Logistics (MM, SD, PM, EWM, QM)

SAP Sales & Trading (CRM, Hybris,

GTS)

SAP Industry Solutions (Public Sector,

Manufacturing, Healthcare, Utility,
Telecom, Financial Services)
Reduced TCO SAP Technical (ABAP, BC, PI/PO, HANA
DB, S/4HANA , Security, GRC)
With the predictive and analytical capabilities
enabled by Cloud4C, enterprises can SAP BASIS Services
continuously improve end-user experience, key
SAP Extended Portfolio
aspects of service delivery including efficiency,
automation and tooling and delivery skills. This Functional Design and Technical
simplifies IT operations and lowers the TCO. Services
Overview of SAP Application
Management Services from
Cloud4C

Are you running your business on SAP or planning to? We

understand the importance of keeping your SAP Services
available 24*7. SAP Services are technically complex to
maintain and we have highly skilled, SAP Certified and expe-
rienced resources along with tools to support End to End SAP
Services. hardware, software and service requirements.

SAP Consulting
Any SAP implementation process starts with consulting the
enterprise on the need to implement, migrate or upgrade to a
SAP product. We understand the existing business process
of an enterprise, their future plans, can help you effectively
map your company's business processes to SAP's best prac-
tices and outline our recommendations on products, services,
platforms, blueprint and more to help them achieve growth.
SAP implementations and migrations are effort and cost
intensive initiatives. Partnering with an experienced firm can
help you in meticulous planning, having a clear idea of the Following the Consulting exercise, implemen-
tation needs to be planned carefully. Before
impact of the transformation exercise, and identifying risks to
making the change, Cloud4C helps you to
mitigate them in time. take care of the following factors.

SAP Implementation Streamline the implementation process and

Planning to move to SAP or expanding your existing land-
scape SAP landscape?
Cloud4C team of SAP experts with experience of managing
end-to-end SAP installations across various industries, can
help you in your transformation efforts. We will support you
from the scratch, right from assessment of your current land-
scape and business requirements, deciding which SAP Prod-
uct to choose, Implementation Methodology, Blueprint, Solu-
tion Design, Best Practices, Risk Management and Cost
Effective SAP environment.
reduce the hardware cost of SAP S/4 HAHA
by removing all the unnecessary data from
the system and clearing the production
databases.
Delete all the custom codes that are part of
the SAP ERP but are no longer used.
Estimate the size of the SAP S/4 HANA
hardware so that your costs are predictable
Change Management plan to integrate Fiori
apps to harness the full potential of S/4HANA

Fast-track SAP S/4HANA Tools to test the readiness of your system to

run SAP S/4HANA so that your move to
Migrating to S/4HANA or implementing S/4HANA?
S/4HANA happens without any glitches
Cloud4C developed Fast-track S/4HANA, a seamless migra-
tion/implementation services portfolio, to help you fast-track Data Migration and Transformation efforts led
your move to SAP S/4HANA – by helping you accelerate by Database experts. You can migrate/trans-
form your data from any source to any target
execution, increase business agility, and improve productivity
without business disruption.
SAP Installation
SAP installation methodology and documentation processes
need to be robust in order to avoid most common post instal-
lation issues. With in-depth understanding of SAP Products
and Services and SAP best practices, our team is specialized
in installation of Standalone, Cluster and High Availability
setups. Cloud4C is a proud to have delivered 99.9% availabil-
ity to complex workloads for many customers worldwide.
SAP Upgrade
SAP products are continuously evolving with value-added
features coming up in every newer version. Upgrading your
SAP products and services will empower you to offer excel-
lent customer experience to your end-customer while optimis-
ing resources. Additionally it keeps SAP environment in valid
SAP Maintenance support. Cloud4C SAP CoE can help you
in any/all of the following.
Technical Upgrade
Functional Upgrade
SP upgrade
EHP upgrade
NetWeaver version upgrade
SAP OS/DB Migration
Timely adoption of new technologies not only keeps the
businesses agile but also secures their workloads and saves
costs. Operating system and Database migration is very
critical and complex activity which requires meticulous plan-
ning and fool-proof execution. Sometimes, SAP Data Migra-
tion service needs to move all kinds of data in a non-SAP
ecosystem to an SAP driven digital economy. Cloud4C under-
stands that this activity requires specialised tools, technology,
documents, templates, and framework. Our experts have
experience of multiple successful OS/DB migrations. To our
record, we have ensured zero data loss migrations leading to
zero business disruption for some of the most complex work-
loads in the world.
SAP Support
The job isn’t job once you implement a SAP
product. There will always be a need for
time-to-time maintenance of the system in
terms of technical updates, statutory patches,
process changes, etc. and hence, you ensure
that your SAP systems are maintained in
accordance with the industry standards by
certified and trained professionals.
Cloud4C continuously monitors functioning of
your SAP landscape and fix errors, even
before they harm the entire infrastructure. We
have automated functions that can take care
of the enterprise enhancements, mainte-
nance, upgrades, system acquisition,
business operations, device functionality,
SAP feasibility and application updates.
Enterprises can customise these services
based on their business requirements and
stay contextual and relevant in the business
world.
Technical Support
On-demand technical support for
Reports, Interfaces, Conversions,
Enhancement and Forms (RICEF)
Support for all Netweaver compo-
nents.
24x7 Help Desk
We offer 24x7 help desk support-ac-
cessible through the Web, email,
phone - manned by our highly-trained
SAP consultants
Monitoring
Monitoring of SAP application servers,
Netweaver Systems, ABAP dump,
system log analysis, and performance
tuning
SAP Security
% of the world’s IT leaders believe that Cloud4C Security Expertise
securing the SAP systems at the design
phase is the best way to go.

Some often found vulnerabilities in more than 40% 7+ Reg-tech frameworks

of the SAP systems that weaken the security
posture of SAP landscapes
40+ Control Objectives
Too many users authorized to perform critical
security relevant transactions
Missing critical SAP Security Notes, Kernel, DB 500+ customers availing
and OS patches End-to-end Security Solutions
ABAP RFCs with stored login credentials, Default
passwords, obsolete or sub optimal password hashes
and minimum password length ABAP/JAVA 3200+ UTMs
Is the SAP secure store default key changed
Insecure RFC gateway configuration 13200 HBSS
Is ABAP security log activated in PRD

800000 EPS
Cloud4C Managed Security Services for SAP ensures
that your SAP landscape has continuous protection

Up-to-date Easy implementation of Is Always

security notes mitigation measures compliant

Assessment/strategy How Cloud4C SAP Security Remediation

Operating System, Database
and Application level security risks
Detailed mitigation measures
of vulnerabilities
Assign mitigation
measures to your teams
implementations are
Secure by Design
Mitigation plan and task
list for IT personnel
Automatic implementation
of SAP security notes
History of the results of
previous mitigations

Implementation/redesign Patch Management

Embracing ‘Secure by
Design’ philosophy for
any IT development
Merging Security into
DevOps
Integrating DevSecOps
with Security Operations
Automated Patch deployment
End-to-End enabling enterprises to focus
on their priorities while being
Security assured of the mitigation of threats
for SAP arising due to vulnerabilities.
It also accelerates the Vulnerability
Landscapes remediation for enterprises across
hybrid environments.

Security Operations Authorization Administration

Hybrid Security Operations center Mapping the SAP authorizations to
powered by AI & ML development, test, and production
environments
Automated hunting
Customizing authorization roles
Flexible and Cost-optimized solutions according to your needs - Rule of
least privilege
 Cloud4C AI powered SAP AMS Packages
Cloud4C’s three different levels of packaged application management services for SAP Applications,
makes it easy for organizations to manage frequent software releases, expand functionality, and
simultaneously reduce cost.
Standard
Design, Development and
Implementation
Testing & Migration services
SAP technical development
and enhancement support
BASIS and SAP HANA support
Landscape Proactive
Monitoring 24X7
Monitoring Report
Helpdesk integration with
existing tools
EWA Report Generation
Not sure which
package is right
for you?
Schedule a Free assessment
to realize up to 40% reduced
TCO on your SAP workloads,
today!
A CtrlS Company
Premium Ultra-Secure
Standard Premium
+ +
EWA Report Basic Analysis EWA Report detailed
Analysis + Remediation
Backup Management
Dedicated Technical Landscape
Disaster Recovery Mgmt. Owner (TLO/PM)
Shared Technical Landscape Consulting Services
Owner (TLO/PM)
Cloud4C offers the flexibility you’ve been looking for
Drop us a note at globalsales@cloud4.com to set up a
discussion-led assessment workshop with one of our
SAP Services specialists. Plan to discuss your current SAP
environment and desired business requirements for future state
A transformation roadmap plan will be prepared based
on the assessment’s outcome and analysis.
We can start small with a pilot program and then customize a
program that meets your specific needs and budget to ensure that
your applications are running smoothly, and satisfaction levels of
your end users are a priority.
www.cloud4c.com