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ATM Issue Process
ATM Issue Process
Before issuing ATM Cards kindly ensure the following conditions are fulfilled.
1. CIF should be updated with the latest KYC documents
2. Update mobile number and email id if possible as message alert service is available
3. There must not be any special characters and numbers in the account name.
Customer may call the no 1800-425-2440 or may visit the Post office to Block the card
CCMM
- Function : Modify
-Enter CIF NO
- Search the Card no from the searcher
- GO
-Select HOT Listing Lost/Damaged/Stolen
-Validate & Submit
Verify the same with Supervisor ID.
Customer Come with information that the card has been blocked over phone. Now a new card is
required.
CCMM
- Function : Modify
-Enter CIF NO
- Search the Card no from the searcher
- GO
WTC- PAK STREET HPO, KOLKATA-700016 * CENTRAL KOLKATA DIVN. W.B. CIRCLE Page 1
Check the status of the card , if it is showed as Hot Listing
Then
-Select Replacement in Action
- Click on Instant Card radio Button
- Remove old KIT No no and enter New KIT NO
-Validate & Submit
Verify the same with Supervisor ID.
When a customer is closing POSB accounts linked with ATM CARD
Closed the card before closing of Accounts
CCMM
- Function : Modify
-Enter CIF NO
- Search the Card no from the searcher
- GO
-Select Closure in Action
-Validate & Submit
Verify the same with Supervisor ID.
How to Activate Personilzed Card
Personalized Card sent to Card Holder's address as available in CIF either with PIN or without PIN.
After receiving of PIN either at customer's address or from Post office the Card to be activate from issuing
post office
CCMM
- Function : Modify
-Enter CIF NO
- Search the Card no from the searcher
- GO
-Select Activation in Action
-Validate & Submit
Verify the same with Supervisor ID
Link of multiple account with single Personilized/Intant card with one CIF
CCMM
- Function : Modify
-Enter CIF NO
- Search the Card no from the searcher
-GO
-Click on ADD button ( It is left upper side of the user)
-Click on searcher button in Account Number and select desired account no
- Click NO at Primary A/C Flag
-Select Link in Action
-Validate & Submit
Then Verify the same with Supervisor Login
CHANGE OF OLD CARD WITH NEW EMV CHIP BASED CARD WHEN CARD LINKED WITH
MULTIPLE ACCOUNTS
CCMM
- Function : Modify
-Enter CIF NO
- Search the Card no from the searcher
-GO
-Select HOT Listing and Replacement in Action
- Click on Instant Card radio Button
WTC- PAK STREET HPO, KOLKATA-700016 * CENTRAL KOLKATA DIVN. W.B. CIRCLE Page 2
- Remove old KIT No no and enter New KIT NO
-Validate
-Click on the second Account No
- Select HOT Listing and Replacement in Action
- Click on Instant Card radio Button
- Remove old KIT No no and enter New KIT NO
- Click NO at Primary A/C Flag
-Validate & Submit
Then Verify the same with Supervisor Login
CCMM
- Function : Modify
-Enter CIF NO
- Search the Card no from the searcher
- GO
-Select NEW PIN REQUEST in Action
-Validate & Submit
Then Verify the same with Supervisor Login
WTC- PAK STREET HPO, KOLKATA-700016 * CENTRAL KOLKATA DIVN. W.B. CIRCLE Page 3