Curriculum Vitae

Rohini Shelar

Objective
To obtain a position that will enable me to use, develop and enhance my organization
skills.

Work Experience
IFFCO-TOKIO GENERAL INSURANCE CO. LTD (Thane)
Location - Thane
Department: Operation and claims
Current designation: Operation assistant
Since: 5th May 2019 - Till Date

Job Profile:
From May 2019 to till date
Operation Assistant

Responsibilities
Creation and issuance of Property, Marine, Miscellaneous lines (Burglary, Package, WC, Group
Personal accident, etc.) and Motor policies.
Ensure that correct procedure is followed as per guidelines of the company while issuing the
policy.
Quality checking the proposal, ensure all necessary documents are uploaded before issuing it.
Issuance of Endorsements in P400, CRM and Pega.
Reconciling bank data and solving debtors & BRS issues.
Provide technical support by interacting directly with agents, clients and account managers;
Provide solutions on their technical queries.
Handling renewals – Health, PA, Motor, Travel, Marine, etc.
Handling Renewal Follow up with the Agents and client.

Additional Responsibilities -
Managing services of B and C category agents
Ensuring their queries and quotes are answered on time
Handling Customer Grievances assigned to me by corporate office

Job Profile:
Claim Coordinator
14th May 2012 till 4th May 2019

Responsibilities
Verifying documents of Insured to process the claim
Collection of claims files and keeping records
Checking status of assigned claims and reviewing all pending claims
Co-ordination with Insured and Surveyors
Payment entry of claims files
Register claims in company’s database

Earlier Responsibilities -
Handled all walk-in Customer

Educational Qualifications

Pursuing Licentiate from Insurance of Institute of India

Appeared M. Com from Mumbai University in 2014

B Com from Mumbai University in 2011
HSC from Maharashtra Board in 2008
SSC from Maharashtra Board in 2006

Working IT knowledge

Ms Office (Word, Excel, Power point)

P400
CRM
PEGA

Personal Details
Name : Mrs. Rohini Shelar
Address for Correspondence : Room No. 5, B-wing, Nav Janki Apartment,
Katemanivali, Kalyan East
Date of Birth : 12th June 1989
Marital Status : Married
Contact No. : 8108864378
Email id : shelarrohini62@gmail.com
Languages Known : English, Hindi and Marathi.

What can I offer?

Dedicated & Hard working
Possesses abilities to face new challenge and adaptable to new work environment.

Place: Mumbai Rohini Shelar

Date: