Nama : Muhammad Abdul Rouf

NIM : 215030100111042
Kelas : G

I. Mark true or false after each statement

Suppport YOUR ANSWER FROM THE TEXT!

1. In an organization the 'hierarchy' is the various levels of authority.

2. Communications can only pass downwards through a hierarchy
3. In traditional administration the management thought that the were not responsible if
their orders were not properly carried out.
4. The Hawthorne experiments proved that downward and upward communication
should go together in an organization.
5. The company in the Hawthorne experiments was really trying to make the workers
work harder for less money
6. It could be said that the worker in the Hawthorne experiments were suspicious of the
management.
7. The management knew that these workers followed a certain code of behaviour.
8. The system of downward communication as traditionally practiced could be said to be
like the system of master and servant.
9. When an order from the top executive reaches the workers who have to put it into
practice, it may have changed quite a lot.
10. Worker resistance can be caused when instructions from above do not fit the real
situation.

II. Below are 8 number lists of words. In the passage that follows the list put in each
space a word from the list whose number appears in the space. (Put all verbs in a
suitable form).
All people who hold a) supervisory or b) managerial positions in an organization should be
aware of the importance of C) communication Workers must be able to d) communicate with
those who e) manage the organization and who carry out the f) supervision of the work and
workers. The g) management has too often thought that h) communication between the top
and the bottom in an organization was a i.) simplicity Any j) decision from the top was
expected to be k) accepted by those lower down. The workers were l) informed what was
required and they were expected to act on this m) information .The n) simplicity of such a
system was obvious but was it o) acceptable to the workers. No it was not. The Hawthomne
experiments showed that the p) management could not always gain q) acceptance of their
instructions from the workers. For many reasons workers showed r) resistance to instructions
from the top.

One reason was that there was a lack of s) communication in both an upward and a
downward direction. Subordinates must be encouraged to be t) coomunicative and this can
be done by u) simplifying the channels and the procedures of v) communication. Any
organization which does this has taken a w) decisive step towards the improvement of x)
communication