Conflict and Negotiation Management

Chapter: 1
Introduction
1.1 Introduction

1.2 Nature of conflict Management

1.3 Different schools of Thought on conflict

1.4 Causes of Conflict

1.6 Sources of Organizational Conflict

1.9 Types of Conflict

1.10 Functional and Dysfunctional Conflict

1.11 Levels of Conflict

1.12 Conflict and Competition

1.14 Conflict and Performance

Chapter: 2
Philosophy of Conflict
2.7 Philosophical Contributions

2.8 Biological Science Contribution

2.9 Sociological Contribution ( George Simmel,Talcott Parsons, Lewis Coser, Max

Weber)
 Chapter: 3
Individual Conflict
3.1 Nature of interpersonal conflict

3.2 Types of interpersonal conflict

3.3 Principal of Interpersonal Conflict

3.4 Stages of Conflict Resolution

3.5 Conflict Management Strategies

3.6 The Prisoner’s Dillemma

3.7 Model of Interpersonal Conflict

3.8 Four Models of Interpersonal Conflict (Only model of 5 styles)

3.13 Managing of Interpersonal Conflict

3.14 Sources of Interpersonal Conflict

Chapter: 5
Conflict Management Styles
5.1 Nature of Conflict Management Styles (CMS)

5.2 Matching Conflict Management Style to a Situation

5.3 Importance of Managing Conflict

5.4 Typical Conflict Management Styles

5.5 Choosing Your Conflict Management

5.6 Effect of Unresolved Conflict

 Chapter: 7
Mediation
7.1 Introduction

7.2 Nature of Mediation

7.3 Types of Mediation

7.4 Approaches of Mediation

7.5 The Mediation Process

Chapter: 8
Negotiation
8.1 Nature of Negotiation

8.2 Types of Negotiations

8.3 Features of Negotiation

8.4 The Negotiation Process

8.5 Factors Responsible for Making Negotiation Successful

8.8 Principles of Negotiation