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Chapter 1
Introduction to Management Information System (MIS)
Contents
Learning Objectives
Introduction
Subsystems of MIS
Summary
Review Questions
1.2. Introduction
Since 1950s, computers have been used to perform common business applications in
the developed countries. However, the usage of computer for keeping track of
transactional data in organizations in Ethiopia is a recent phenomenon. An
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University of Gondar, Department of Management
Addisu Adem
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With the help of computers, organizations automated the process expecting to reduce
errors and cost. The very first application of computers in business was to create a
transaction processing system (TPS). A TPS is an organized collection of people,
procedures, software, databases and devices used to record business transactions. The
initial TPS were used for automating payroll systems. The input to the payroll
transaction processing system is the hourly pay rate and number of hours worked.
These systems also calculated income tax for each employee and generated reports for
tax collecting body. The benefits provided by an effective transaction processing
system are tangible and can be quantified. They speed up the processing of business
activities and reduce clerical costs. The scope of TPS widened in due course of time
to include all aspect of accounting and financial transactions.
The TPS provided no help to the managers and decision makers. The Management
Information System (MIS) were then built to provide routine information to managers
and decision makers.
MIS uses organizations transaction processing system and prevents different view of
this data to different people. The sales managers would be interested in sales data and
accounts officer would be interested in accounts receivable and payable data. In
1960s, the organizations realized the potential of MIS and started funding MIS
projects. MIS produced routine reports, demand reports and exception report.
In 1980s, the personal computers made computing facilities within reach of small
organizations as well. People at each level started using personal computers to do a
variety of tasks. Decision makers started using the information held by computers.
The decision making process was further supported by decision support systems
(DSS). A decision support system is an organized collection of people, procedures,
software, databases and devices to support problem specific decision-making.
Information systems have been evolving ever since. Workflow Systems, Enterprise
Resource Planning systems, and expert systems have been built to assist managers in
the process of decision-making. One thing is very clear that none of these systems
were a substitute for the manager they only assist the managers.
The subject of management information system (MIS) has different meaning for
different people. The concept of MIS has evolved over a period of last two decades or
so. The initial management information systems were built to process transactional
data of an organization and to produce regular reports. The reports were not targeted
and individuals picked the required data from the report. The information systems
evolved further and produced different reports according to requirements. Instead of
user looking through the report for required data, the system generated a report in a
suitable format that created an impact on its user and provoked an action, a decision
or an investigation. Today, an information system has evolved to the stage where they
handle databases and facilitate decision-making.
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University of Gondar, Department of Management
Addisu Adem
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Accordingly, definition of MIS has also evolved. There are many closely related
definitions in use. The terms MIS is synonymously used with terms the Information
System (IS), the Information and Decision System and the Computer based
Information System.
MIS is defined as an integrated system of man and machine for providing the
information to support the operations, the management, and the decision-
making functions in organizations.
In any organization that has planned activities leading to the achievement of the stated
goals, there is always a control process in place that measures progress towards these
goals and enables the manager to deduct the deviations from the original plan in time.
It is the responsibility of the management to take corrective actions before it is too
late. The deviations may be due to environmental changes or due to the mistakes
made by people. An MIS is concerned with planning and control. An MIS has large
amount of data as its integral part that is stored and managed by a data base
management system.
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University of Gondar, Department of Management
Addisu Adem
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MIS must be "useable." The five elements of a useable MIS system are: timeliness,
accuracy, consistency, completeness, and relevance. The usefulness of MIS is
hindered whenever one or more of these elements are compromised.
Timeliness
Accuracy
A sound system of automated and manual internal controls must exist throughout all
information systems processing activities. Information should receive appropriate
editing, balancing, and internal control checks. A comprehensive internal and external
audit program should be employed to ensure the adequacy of internal controls.
Consistency
Completeness
Relevance
Activity A
Can you think about MIS without computers? Give good reason for your answer.
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University of Gondar, Department of Management
Addisu Adem
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The two approaches to defining the subsystems of MIS are according to the
organizational functions which they support and according to the managerial activities
for which they are used.
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University of Gondar, Department of Management
Addisu Adem
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Operational Control is the process of assuming that specific tasks are carried
out effectively and efficiently.
The activities subsystems are useful for various functional subsystems. The
relationship of activities subsystems to functional subsystems is illustrated in the
following table 1.2.Table
Function Operations Tactics Strategy
\Activity
Production • Machine settings • Rearrange work area • New factory
• Worker schedules • Schedule new products • New products
• Maintenance sch. • Change inventory method • New industry
Finance • Categorize assets • Inventory valuation • New GL system
• Assign expenses • Depreciation method • Debt vs. equity
• Produce reports • Finance short/long term • International taxes
Marketing • Reward salespeople • Determine pricing • Monitor competitors
• Survey customers • Promotional campaigns • New products
• Monitor promotions • Select marketing media • New markets
Information systems are used in all functional areas and operating divisions of
business. The database is the primary means of integration of the various subsystems.
A data item that is stored or updated by one subsystem is then available to the other
subsystems.
Some examples of Inputs, process and outputs of MIS at all levels of management.
Compare, Forecast
Calculating
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6
University of Gondar, Department of Management
Addisu Adem
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Activity B
Can you think of some examples of an Information System in a business?
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A TPS is used primarily for record keeping which is required in any organization to
conduct the business. Examples of TPS are sales order entry, payroll, and shipping
records etc. TPS is used for periodic report generation in a scheduled manner. TPS is
also used for producing reports on demand as well as exception reports.
A workflow system is a rule based management system that directs, coordinates, and
monitors execution of an interrelated set of tasks arranged to form a business process.
A workflow system is also known as a document image management system. For
example, a workflow system is used by banks for loan sanction process. An applicant
fills out an electronic application form for a bank loan at a banks web site. The
application is then upload to the bank loan officers site. The loan officer conducts an
interview and fills in his feedback and passes the application form to the credit check
unit. The credit unit checks the credit limit and fills in the details. The application is
now complete and a final decision is made.
There are three types of workflow software. Administrative workflow systems focus
on the tracking of expense reports, travel requests, massages. An Ad-hoc workflow
system deals with the shaping of product, sales proposals, and strategic plans.
Production workflow systems are concerned with mortgage loans and insurance
claims. A workflow system may be Internet based and may be combined with e-mail.
A workflow system may be based on client/sever architecture that may use a
database/file server.
Expert Systems
The system has the ability to make suggestions and act like an expert in a particular
field. An expert system has an extensive knowledge base.
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University of Gondar, Department of Management
Addisu Adem
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Data Processing (DP) during the first half the twentieth century
Facilitates communication
Increases productivity among managers and office workers through the use
of electronic devices.
Limitation of ES: It doesnt improve its intelligence over time. One way to
overcome this limitation is to use neural networks, electronic and
mathematical analogs of the human brain.
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University of Gondar, Department of Management
Addisu Adem
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IT and act on it, there is every chance of becoming a footnote in the annals of history.
IT has become a vital component of successful businesses and organizations.
Managers are expected to identify opportunities to implement information systems to
improve the business processes. Managers are also required to lead IS projects in IT.
Information Technology has become a major facilitator of business activities. It is
also a catalyst of fundamental changes in the structure, operations and management of
organizations.
3. Store huge amounts of data in an easy-to-access yet small space and allow
quick and easy access.
IT has been used for improving productivity, reducing cost, enhancing decision
making process, enhancing customer relationships, and developing new strategic
applications. The business paradigm has completely shifted from being sellers market
to buyers market. Customers have become the focal point of any business. The
business environment is no more as stable as it used to be and has become much more
competitive. It became mandatory on the part of the organizations to make full use of
IT to survive. IT has become one of the standard components of an organization.
The individuals are supported by IT to fulfill their roles. The management and the
business processes have become IT oriented. Organization structure and strategy are
also supported by IT. Whenever an external or internal pressure is felt by an
organization, IT helps the organization to plan critical response activities. The
changed government policy may create a pressure on an organization. But such a
pressure is distributed over a long period as government gives enough time to
organizations to respond to changed policies. But if there is a change in the behavior
of consumers, the organization should be able to identify the change. Moreover, they
should be able to come up with a solution fast. IT helps an organization to anticipate
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University of Gondar, Department of Management
Addisu Adem
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and stay ahead of problems. The organization can take proactive measures rather than
firefighting measures.
Int Conf AIDS. 1989 Jun 4-9; 5: 1050 (abstract no. W.H.P.7).
Business process reengineering (BPR) has become the need to the day for every
business; BPR involves changing business processes in an innovative way. IT plays a
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University of Gondar, Department of Management
Addisu Adem
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major role in BPR. Internet and Intranet help an organization in changing its business
processes to reduce cycle time and time to market a product. IT makes information
available to employees with different level of access. As a result, employees can be
given more independence to make decisions. The ERP, a strategic tool, heavily uses
IT to integrate business processes of an organization.
Although information systems of some form or another have been around since the
beginning of time, information technology (IT) is a relative newcomer to the scene.
The facilities provided by such technology have had a major impact on individuals,
organizations and society. There are few companies that can afford the luxury of
ignoring IT and few individuals who would prefer to be without it . . . despite its
occasional frustrations and the fears it sometimes invokes. An organization may
regard IT as a necessary evil, something that is needed in order to stay in business,
while others may see it as a major source of strategic opportunity, seeking proactively
to identify how IT-based information systems can help them gain a competitive edge.
Regardless of the stance taken, once an organization embarks on an investment of this
kind there is little opportunity for turning back.
As IT has become more powerful and relatively cheaper, its use has spread throughout
organizations at a rapid rate. Different levels in the management hierarchy are now
using IT where once its sole domain was at the operational level. The aim now is not
only to improve efficiency but also to improve business effectiveness and to manage
organizations more strategically. As the managerial tasks become more complex, so
the nature of the required information systems (IS) changes from structured,
reutilized support to ad hoc, unstructured, complex enquiries at the highest levels of
management.
IT, however, not only has the potential to change the way an organization works but
also the very nature of its business. Through the use of IT to support the introduction
of electronic markets, buying and selling can be carried out in a fraction of the time,
disrupting the conventional marketing and distribution channels (Malone et al., 1989;
Holland, 1998). Electronic data interchange (EDI) not only speeds up transactions but
allows subscribers to be confident in the accuracy of information being received from
suppliers/buyers and to reap the benefits of cost reductions through automated
reordering processes. On a more strategic level, information may be passed from an
organization to its suppliers or customers in order to gain or provide a better service
(Cash, 1985). Providing a better service to its customers than its competitors may
provide the differentiation required to stay ahead of the competition in the short term.
Continual improvements to the service may enable the organization to gain a longer-
term advantage and remain ahead.
timely, concise and precise information at all levels of the organization to help it
become more efficient, effective and competitive.
Information can now be delivered to the right people at the right time, thus enabling
well informed decisions to be made. Previously, due to the limited information-
gathering capability of organizations, decision makers could seldom rely on up-to-
date information but instead made important decisions based on past results and their
own experience. This no longer needs to be the case. With the right technology in
place to collect the necessary data automatically, up-to-date information can be
accessed whenever the need arises. This is the information quality of IT about which
Zuboff (1988) writes so eloquently.
With the use of IT, as with most things, comes the possibility of abuse. Data integrity
and security is of prime importance to ensure validity and privacy of the information
being held. Managing the information involves identifying what should be kept, how
it should be organized, where it should be held and who should have access to it. The
quality of this management will dictate the quality of the decisions being taken and
ultimately the organizations survival. With the growth in the usage of IT to support
information provision within organizations, the political nature of information has
come into sharper focus. Gatekeepers of information are powerful people; they can
decide when and if to convey vital information, and to whom. They are likely to be
either highly respected, or despised for the power that they have at their fingertips.
The above definition clearly states that IT is an important tool, which must be used
properly. At one time, 60% people used to work in agriculture. Nowadays, in a
developed country, about 10% people work in agriculture and 40% people work in
information related fields. In a developed country such as US, 50% households have
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University of Gondar, Department of Management
Addisu Adem
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computers and Internet connection. In India, only about 8 people out of every 1000
have access to computers. Ethiopia is presently showing progress in usage of IT.
Both Information and the myriad of information systems it supports have created
interesting, challenging, and lucrative career opportunities for millions of men and
women all over the globe. For example: 55% of US labor force consists of knowledge
and information workers and 60% the gross domestic product comes from the
Knowledge and information sectors. Present days, the major source of wealth and
prosperity is the production and distribution of information and knowledge. Firms
increasingly relay on digital technology to enable business processes.
Employment opportunities in the information systems field are strong with more new
and exiting jobs emerging each day as organizations continue to expand their wide-
scale use of information technology. In addition, these new jobs pose constant human
resource management challenges to all organizations since there are frequent
shortages of qualified information systems personnel. The constantly changing job
requirements in information systems due to the dynamic developments in business
and information technologies will ensure that the long term job outlook in IT remains
both positive and exciting.
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University of Gondar, Department of Management
Addisu Adem
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1.10. Summary
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15
University of Gondar, Department of Management
Addisu Adem