INTERNAL AND
EXTERNAL
COMMUNICATION

Textbook, Chapter 9 [pg 113-129]

Name: …………………………………………………

Class: …………

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Learning outcomes:
• Explain the needs of effective communication to business.
• Identify the benefits and limitations of different communication methods
including those based on information technology (IT).
• Recommend and justify which communication methods to use in a given
circumstances.
• Demonstrate an awareness of communication barriers.
• Explain how the barriers to communication can be reduced or removed.

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What Is Effective Communication And Why Is It Necessary?

C__________________ occurs when a m___________ is transferred from one

person to another, who understands the content of the message.

Definitions to learn:

Communication _____________________________________________
___________________________________________________________

Message ___________________________________________________
___________________________________________________________

Internal Communication _______________________________________

___________________________________________________________

External Communication ______________________________________

___________________________________________________________

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The Process Of Effective Communication

Transmitter (Sender), Medium of communciation, Receiver, Feedback

(Draw  the  process  here)  

Definitions to learn:

Transmitter ________________________________________________
___________________________________________________________

Medium of communication _____________________________________

___________________________________________________________

Receiver ___________________________________________________
___________________________________________________________

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Feedback __________________________________________________
___________________________________________________________

One-way communication ______________________________________

___________________________________________________________

Two-way communication_______________________________________
___________________________________________________________

Communication Methods
1) V_________
2) W_________
3) V__________

Choosing the appropriate communication method

1) Speed
2) Cost
3) Message details
4) Leadership style
5) The receiver
6) Importance of a written record
7) Importance of feedback

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Definitions to learn:

Formal communication _______________________________________

___________________________________________________________

Informal communication _______________________________________

___________________________________________________________

Communication barriers _______________________________________

___________________________________________________________

Communication Barriers
1) Problems with the s___________
2) Problems with the m___________
3) Problems with the r____________
4) Problems with the f____________

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