Project Management Foundations
with Bonnie Biafore
Hospital Case Study
Quality Assurance and Control
Objective
Rescheduling procedures
decreased by 75%
Test software features as
they are completed.
Budget is $750,000
Project execution com-
plete by 11/30/20 before
grants expire
Monitor and manage
risks that would delay the
project.
Software must run on all
current computer plat-
forms
Project Management Foundations with Bonnie Biafore
Standards Assurance Control
Decrease by 75% Review scheduling re-
quirements and process
design to ensure that they
address the most com-
mon scheduling issues.
Track rescheduling
incidents and what
caused them. Compare
rescheduling statistics
before and two months
after scheduling
system implementation.
$750,000 or less Monitor project charges Measure the total project
in weekly project financial charges provided by the
reports provided by the finance department after
finance department. all contracts and charge
codes are closed.
Finish on or before Monitor the forecast
11/30/20 project finish date in the
project schedule at the
end of each week.
Identify the date when the
acceptance test com-
pletes successfully.
100% Develop a software test Validate that the software
with several key sched- passes the test with
uling features. Run the no errors.
test with each current
computer platform when
the vendor is selected
and after every software
update that the
vendor releases.
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 Objective Standards Assurance Control

Decrease average proce- Average wait time Review scheduling re-

dure wait time to less than < 30 minutes quirements and process
30 minutes design to ensure that they
address the most com-
mon scheduling issues.
Test software features as ROA > 12%
they are completed.
Evaluate demand versus Track wait times and what
availability of rooms, caused them, if avail-
equipment, and staff to able. Compare wait time
determine the percentage statistics before and two
of delays that are due to months after scheduling
shortages. system implementation.
Reduce procedure errors Decrease by 50% Test diagnostic equipment Test diagnostic equipment
by 50% in the same room to check in a room in the new wing
for interference. and validate that there is
no interference.
Hospital is the first choice First choice by 60% Review past surveys to
by more than 60% of or more identify primary reasons
residents for patient dissatisfaction.
Review requirements and Measure results from new
process designs to ensure customer satisfaction sur-
that they address sched- veys related to scheduling.
uling issues identified in Percentage of people
surveys. ranking the hospital as
first in scheduling is great-
er than or equal to 60%.
Hospital’s return on assets ROA > 12% Monitor ROA in weekly Measure the ROA provided
is greater than 12% hospital financial reports by the finance department
provided by the two months after all con-
finance department. tracts and charge codes
are closed.

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