Training Session Plan

Soft Skills, Grooming and Etiquette

Learning Objective:

 To introduce students to business etiquette and communication.

 To familiarize students with dress and grooming in a formal set up.

 To explain the importance and the use of courtesy.

 To familiarize students with table manners observed at business lunches and dinners.
 To introduce e-mail etiquette,telephone manners and overall conduct at the place of work.
 Total Number of Days 10 Days

Number of Hours/ Day 5 Hrs/ Day

Total duration of Training 50 Hours

Day-wise Session Plan

Day Stage/ Topic Keyword Methodology Resource(s) Required Duration Learning Outcome(s)

Day 1 Communication: Self Understanding personal Instructor-led Flip chart This training will help
Introduction and excellence and its benefits. PowerPoint participants learn to
Introduction of others Understanding and including open White board & Markers 5 Hours communicate with
introducing yourself and ended questions for confidence and flair.
team members. eliciting objectives. Projector

Computer/ Laptop

Day 2 Communication Skills Importance of Brainstorming Flip chart Participants will show
communication and deference, use
communication process. Instructor-led White board & Markers appropriate body
PowerPoint language, and come
Bottlenecks that impede Projector across as being more
communication Video-shoot & professional while
Re-play:Mini Computer/ Laptop 5 Hours carrying out business
Acknowledge feelings and presentation by conversations with
clarify beliefs and participants. Multimedia Speakers colleagues and
 expectations customers.
Game: Dumb
Non-verbal communication Charades (covering
(understanding body topics- body
language): language, facial
Handshakes, Personal expressions,
Space, Facial Expressions, gestures)
Eye Contact, Hand Gestures,
Posture

Listen skills (active, passive

and reflective listening)

Day 3 Types of Speech: Public Speaking: Basic types Instructor-led Flip chart Participants will have an
Emotional, Rational, of speeches- PowerPoint understanding of how to
Persuasive Emotional Speech, Rational, White board & Markers 5 Hours draft and deliver speech
Informative, Demonstrative, Video clips- Speech on various occasions.
Persuasive speech, Thank by famous Projector
you speech personalities.
Computer/ Laptop
Mini speech by
participants.

Day 4 Professional Dress code Instructor-led Flip chart This program will teach
Requirements: Greeting people PowerPoint participants to be
Work Place Etiquette Respect people including open White board & Markers comfortable in their work
Discussing problems ended questions. place and follow norms
Team meetings Projector 5 Hours towards being more
Showing appreciation Activity: effective and successful.
Workplace Do’s and Don’t Handshakes in 10 Computer/ Laptop
minutes

Brainstorming.

Role Play
Day 5 Professional Introduction to Email
Requirements: Etiquette
E-Mail Etiquette Create Structure for Success
Thumb Rules
Grammar perfection
Formatting your E-mail
Message
Broadcast E-mails
Day 6 Professional Napkin Etiquette Drinking
Requirements: Soup
Table Manners/ Power Navigating the Place Setting
Lunches & Dinners American & Continental
Styles of Eating Seating
Arrangements Cutlery
Etiquette Posture &
Behavior Passing the Food
Do's and Don’t
Day 7 Grooming: Formal Dressing
Dress/Attire/Uniform, Casual Dressing
Hair, Nails and Accessories for Men &
Opening and Closing Flip chart Training will enable
Tone of messages. participant to write
White board & Markers e-mails conforming to
Courtesy Usage of global business standards
fonts. Projector and convey a
5 Hours professional image on
Video Clips Computer/ Laptop emails.
E-mail Writing Computer Lab This program will train
Exercise participants on how to
use e-mails effectively in
the workplace and how
to avoid some common
pitfalls when sending an
e-mail.
Drinking Soup Flip chart Participants will
understand and
Table Arrangement White board & Markers 5 Hours appreciate the nuances
Using Cutlery of dining with colleagues
Projector and customers including,
Movie Clips invitations, arrival,
Simulation: Lunch / Computer/ Laptop ordering, smoking or
Dinner drinking and tipping.
Round/ Square Tables,
Chair with white cloths
Plates, Cutlery set,
Soup bowl.
Food for display
purpose
Movie Clips Flip chart Participants maintains a
Brainstorming presentable,
Instructor-led White board & Markers well-groomed, and
 Neatness Women Footwear PowerPoint 5 Hours professional image at all
General Appearance presentation. Projector times in business
What To Wear for Different Different ways of situations.
Occasions wearing neck tie. Computer/ Laptop

Neck Tie
Day 8 Greetings and Cellular-phone Etiquette Cellular-phone Flip chart Training will enhance
Conversations, Voice-mail etiquette Etiquette Voice-mail participants confidence
Telephone Etiquette Telephone etiquette -- etiquette Telephone White board & Markers and professionalism
one-on-one conversations etiquette -- 5 Hours while getting on calls or
Telephone etiquette -- one-on-one Projector speaking over the phone
conference calls conversations with colleagues as well as
Telephone etiquette Computer/ Laptop customers.
-- conference calls
Dummy Telephone

Mobile phones for

conference call.
Day 9 Business Card Carrying business cards Instructor-led Flip chart Training session will
Etiquette & Social Exchanging business cards PowerPoint expose participants to
Etiquette Receiving and storing White board & Markers some of the Do's and
business cards. Role-play Don't while exchanging
Projector business cards with
Gift-giving Etiquette The Movie Clips colleagues as well as
Practice of Tipping Computer/ Laptop customers; know usually
Understanding What 5 Hours who's introduced to
Offends People Punctuality Business Cards- dummy whom; know how much
Courtesy & Respect to talk about during an
introduction; and also
know how to introduce
themselves whenever
necessary.

The session will also

enable participants carry
themselves well outside

Day 10 Meeting Etiquette &
Every day etiquette
Total Number of Days
of office when attending
business functions.
Do's and Don’t Conveying Instructor-led Flip chart Training will expose
respect in a meeting PowerPoint trainees to the nuts and
Handling interruptions White board & Markers bolts of conducting as
Movie Clip. 5 Hours well as taking part in
Use of time, space and Projector highly effective team /
things Role-play client meetings.
(Client-meeting Computer/ Laptop
Simulation)
10 Days Total Number of Hours: 50 Hrs