Hotel - Check out

1) 2.15 Listen and repeat: Useful phrases

 I’d like to check out, please. / Can I have my bill, please. I’m checking out.
 Here is my key card.
 Room 605.
 Did you use anything from the mini-bar? / Did you have anything from the
mini-bar?
 Do you have any room charges? / Are there any other charges to your room?
 How would you like to pay? /How are you paying today?
 Here’s your bill.
 Can you sign here, please?
 Here’s your receipt.

2) Read and practice:

Good afternoon, can I help you?

Good morning. I’d like to check out, please. Here’s my key card. It’s room 23.

Are there any charges to your room?

Yes, I charged dinner to my room, I

used the laundry services and I made a No, I didn’t.
long distance call.

Did you have anything from the mini-bar?

Yes, 2 chocolate bars, 3 sodas and No, I didn’t.

some snacks.

OK, here is your (outstanding) bill.

Thank you.

How would you like to pay?

Credit card / cash / debit / traveler’s checks

Very well. Please sign here... Thank you. Here’s your receipt.

Thank you.

1
3) 2.16 Listen and choose the correct word:

 Good morning / afternoon. How may I help you?

 I need to check out. Here is my key card. It’s room 314 / 31.

 Did you enjoy your stay?

 Yes / No. Everything was great.

 Did you use anything from the mini-bar?

 No, I didn’t.

 Are there any other charges to your room / key card ?

 Yes. I made a long-distance phone call and charged lunch / dinner to my room.

 Ok, here’s your bill / outstanding. How are you paying today / bill ?

 I’ll use my credit card / cash.

4) 2.17 Put the dialog in the correct order, listen and check (your teacher will hand
you the slips of paper):

 Good morning, sir.

 Good morning. Can I have my bill, please? I’m checking out.
 Which room is it?
 Room 425.
 Did you have anything from the mini-bar?
 Yes, a mineral water.
 Here you are.How would you like to pay?
 American Express.
 Thank you. Ok. Can you sign here, please? Thank you. Would you like me to call a
taxi for you?
 No, thanks.
 Do you need any help with your luggage?
 No, I’m fine, thanks.
 Have a good trip, Mr. Ryder.
 Thank you.
 Good-bye.
 Good-bye.

2
 Problems with the bill

5) 2.18 Listen and repeat the sentences

 Is everything clear on your receipt?

 Does the bill look ok to you?
 Do you have any questions about the bill?
 Is everything ok?
 Does everything look correct?

___________________________________________________________________

___________________________________________________________________

 What’s this mini-bar charge for $ 27.95? It isn’t itemized.

___________________________________________________________________

___________________________________________________________________

 I’m not sure I understand this miscellaneous fee. What’s it for?

___________________________________________________________________

___________________________________________________________________

 These international telephone charges aren’t itemized. Can you please tell us where
the calls were made to?
___________________________________________________________________

___________________________________________________________________

 Can you just check the computer again, please? I didn’t ask for an additional bed in
the room.
___________________________________________________________________
___________________________________________________________________

6) Practice asking and answering the questions above